• End-to end accountability for all IT Operations for e-Mobility portfolio supporting all products & services that enable operations for e-Mobility charging points & sites.
• Responsible for interfacing with the IT Manager and Mobility function and accountable for the operating plan, budget and operational lifecycle of services and products
• Responsible for managing supplier performance and contracts, managing incidents to closure, reviewing changes & driving problem management.
• Responsible for reviewing the landscapes and products for enhancement and continuous improvement opportunities
• Responsible for information risk management and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements
• Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; in optimizing landscape Total Cost of Ownership.
• Regularly interfaces with leaders at GM level, and periodically at VP level and above.
• Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio – including analysing and understanding business functional and non-functional requirements – and provides sign off, with Agreement to Deploy and Agreement to Operate as key milestones.
• Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for Business Critical landscapes
• Responsible for bottom-up budgeting of IT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing the latest estimates per quarter. Works closely with the relevant teams to ensure prompt payment of invoices.
• Management of contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts.
• Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure.
Requirement:
Ø Years of Experience: 10+ years of corporate IT experience
Ø Minimum Education or Certification: Master Degree related to IT or equivalent
Ø Proven experience in IT Service Management, at least 5 years’ experience in IT operations
Ø Candidates with the following experience will have an advantage: experience in the electric mobility, retail or transportation sector.
Ø Be adept in leading large natural teams including multiple third parties
Ø Excellent oral and written presentation skills
Ø A continuous improvement mindset to drive operations of the future
Ø Proven customer focus and empathy
Ø Ability to build strong collaborative partnerships with senior business stakeholders
Ø Resilience, courage and the willingness to challenge and manage business expectations
Ø Knowledge on EV and e-Mobility will be an added advantage
Ø Knowledge on Cloud & Telecoms/connectivity will be an advantage