Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.

The Opportunity

We, at Flywire, are seeking a Client Success Manager, Travel who will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.

• Building and maintaining strong relationships and communication within key business client accounts
• Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms through a quarterly/bi-annual business review
• Working with existing business team to build out standard methodologies for client on-boarding
• Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy.
• Provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.