Job Scope including but not limited to:
Formulate and implement standard operating procedures, manage, train and develop team members, liaise with executive management to ensure that company’ short and long term goals are met
Accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.
Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget, manage Profit & Loss and forecasting of the business operational costing.
Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
Monitor customers reactions and confer frequently with servicing staff or captains to ensure customer satisfaction, respond to comments, requests and complaints in a timely and professional manner, take personal responsibility to resolve issues.
Other adhoc duties as and when necessary
Job Requirement:
At least Diploma/Degree in Management/Food & Beverage Operation or related certifications
Minimum 10 years’ working experience in food and beverage industry, preferably with management experience
Possess a comprehensive set of food & beverage service and operations skills, proven in handling customer satisfaction
Team oriented approach to management with a mindset of open communications, capable of building and managing relationships with stakeholders.
Knowledge of proper food handling procedures and quality management
Prior experience in a F&B environment involving in operations activities is an added advantages
