Job Summary
We are seeking a highly organised and detail-oriented Assistant Operations Manager to join our team.
In this full-time role, you will be supporting the Operations Manager, responsible for overseeing the day-to-day administrative and operational tasks within our business, across various outlets in Singapore.
This role requires a strong focus on maintaining high-quality service and food standards, ensuring smooth operational processes, and managing manpower resources effectively. The ideal candidate will be proactive, solution-oriented, and possess excellent communication and leadership skills to ensure the highest level of service is delivered across the outlets.
Duties and Responsibilities shall include but not limited to:
(a) Management
• Provides production direction to Team Member in a clear, concise, and positive way and coaches others to lead operations
• Ensures Team Member delivers quality service and food in accordance with company’s guidelines
• Act as a point of contact between HQ Corporate office and assigned outlets.
• Provide information from HQ to Outlet Managers and Team through various ways of communication
• Coach and mentor, all level of Team Members in your assigned outlets
• Review all assigned outlets’ Daily Business Reports on a daily and weekly basis, and identify problems and suggest improvement measures
(b) Outlet Operational Leadership
• Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
• Evaluate existing business procedures and recommend improvements
• Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
• Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement
(c) Manpower
• Review outlets’ weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Supervisor(s) during operating hours
• Manage manpower cost
• Resolve employees’ concerns and conflicts when required
• Manage and maintain team’s hiring and attrition rate
(d) Admin / Purchasing Support
• Coordinate and manage purchasing activities, ensuring that the outlets are fully stocked with the necessary supplies and equipment
• Work closely with suppliers to negotiate best prices and terms for goods and services, ensuring timely delivery and cost-effectiveness.
• Collaborate with the finance department to process purchase orders and ensure proper documentation for budgeting and cost control.
• Ensure compliance with company procurement policies and standards, maintaining accurate records of all purchases and transactions.
• Other admin duties as assigned by management.
What we're looking for
- Proven experience (at least a year) in leadership, quality management, purchasing, and crisis management within the F&B industry.
- Strong administrative skills with proficiency in data entry, inventory management, and report preparation.
- Excellent communication skills, with the ability to liaise effectively between the corporate office and the outlet team.
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, dynamic environment.
- A keen eye for detail and a problem-solving mindset
- Ability to work independently and as part of a team
- Flexibility to work weekends, holidays, and varying shifts as needed to meet operational demands.
- Required Skill(s): Microsoft Office and Excel.
- Preferred: Class 3 Driving License (Travelling among multiple outlets will be more convenient)
