Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Key Highlights

• Exposure in the government sector
• Location: Maxwell
• Working Hours: Mon-Fri (Office Hours)
• Contract duration: 6 months (extendable)

Key Responsibilities

• Conceptualising the layout and content structure for the digital version of the publication
• Curating and summarising content from the original e-publication
• Executing the digital transformation of the content
• Creating, or assist to create multimedia elements, which include but are not limited to images, videos and infographics, to enhance the digital viewing experience

Requirements

• Min Degree/Background in journalism, publishing, or corporate communications
• Proficiency in Canva
• Experience in creating multimedia content, including infographic design and/or short video production

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Chok Kah Hwa

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Our client is a well-established market leader in the FMCG industry. Due to their current expansion plan, they are looking for Warehouse Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the West.

Jobs Scope:

• Perform receiving and QC checks, updating records in WMS/QC systems.
• Ensure items meet quality standards and manage quality photos in reports.
• Reject non-compliant items, handle disposal, and prevent store delivery of such products.
• Train new staff on fruit quality checks and handle administrative tasks like orders and feedback.
• Carry cartons (up to 20 kg) and operate MHE for pallet movements.
• Support quality improvement initiatives and other assigned duties.

Requirement:

• Min 1 year of warehouse experience
• Comfortable with rotating shift

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

• Well Established Company
• Basic up to $3200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Normal Working Hours
• Training will be provided for those with lesser experience

Job Responsibilities:

• Customer Relationship Management: Build, establish, and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Inventory Management: Perform regular cycle counts and ensure 100% inventory accuracy in both physical and system tracking for inbound and outbound goods.
• Discrepancy Resolution: Monitor and follow up closely with customers to resolve any discrepancies in inbound and outbound goods on a weekly basis.
• Order Shipment Processing: Accurately process order shipments based on the customer’s instructions and internal guidelines, ensuring timely fulfillment.
• Collaboration with Warehouse Operations: Work closely with the Warehouse Operations team to ensure the timely and accurate movement of inventory.
• Physical Workload: Ability to handle physical tasks within the warehouse as part of routine duties.
• Other Duties: Any ad hoc duties assigned by Warehouse Manager.

Requirements:

• At least 1 year experience in customer service
• Training provided for those with lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Security Officers

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Industry/ Organization Type: Tourism
• Position Title: Reservation Officer
• Working Location: Henderson Road
• Working Hours: 5.5 days per week (8.30am – 5.30pm/ 9am – 6pm)
• Salary Package: Basic Salary + Allowance + Commission + Annual Bonus
• Duration: Permanent

Key Responsibilities

• Handle incoming calls and emails to assist customers, agents, and internal staff in a professional manner while adhering to established company and departmental guidelines.
• Achieve performance standards, including call quality and efficiency.
• Resolve customer issues by identifying root causes and providing effective, long-term solutions.
• Escalate customer service issues to superior or management when necessary.
• Collaborate with the sales and operations teams to address agent concerns and assist with retention efforts.
• Work with the Technical Support team to help with inquiries about agent accounts or products.
• Participate in all training and educational activities when needed.
• Fully adhere to privacy and confidentiality policies.
• Ensure all reservations are processed according to established procedures
• Ensure all work aligns with company standards and training, including accurate and complete paperwork for functions, such as coach charters, guest preferences, booking supplements, and payment details.

APPLY NOW!!!

• Minimum GCE N-Level or equivalent.
• At least 1 year of customer service experience, preferably in a service-related industry.
• Previous call centre experience is an added advantage
• Strong data entry skills and organizational skills.
• Willing to work a flexible schedule and occasional overtime as needed.
• Good skills with Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71856 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholder
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Logistic Background
• Trading MNC
• IMMD / Short Notice
• Possess a Diploma

Job Scope:

• Provide logistics and operational work in executing orders including liaising with sales and documentation team within the company, with producers, shipping carriers and forwarder
• Ensure smooth shipments and timely cargo delivery with active anticipation, analysis and planning with team member
• Cost and risk consciousness to achieve minimum risk and maximizing efficiency in performing logistical works
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Possess at least 2 years of logistic coordination experience
• Knowledge of SAP will be an advantage
• Good communications, interpersonal & coordination skills

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our esteemed client, an established MNC, is searching for a Customer Service Officer (Driving Range):

Job Responsibilities:

• Act as a liaison with licensees operating at the driving range.
• Provide feedback on the conditions and improvements at the driving range to enhance the experience for golfers and support golf practice sessions.
• Maintain accurate records of credit transfers for various users, including players, staff, and other authorized personnel.
• Assist supervisors in coordinating promotional activities and events at the driving range.
• Suggest sales promotions and activities that add value to users and members.
• Monitor and ensure the cleanliness and proper maintenance of facilities.
• Report malfunctions in the range card system and ensure accurate transactions and submission of cash to the finance department.
• Oversee the efficient collection and washing of range balls.
• Operate and provide basic troubleshooting for the golf equipment and other related devices.
• Ensure range mats are regularly rotated and kept clean.
• Ensure that driving range baskets are neatly collected and organized for golfers.

Job Requirements:

• GCE "N" or "O" Level qualification or equivalent preferred, with at least 1 year of relevant experience.

Additional Information:

• Salary: Up to SGD 2,100 +AWS +VB (1 Month)
• Working Location: Changi Airport
• Working Days:5 day work week, Monday to Sunday
• Rotating shifts: 6:45am - 4:00pm / 10:45am - 8:00pm / 1:45pm - 11:00pm
• Monthly laundry allowance provided
• Staff transport provided at Bedok (6:30am only) and Tanah Merah MRT stations

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Description:

• Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Job Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Salary Package:
- Basic Salary: Up to $2400

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Prepare and draft AWBs for customer/agent approval.

-Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.

-Follow up on clients, help to do air export billing, invoice verification and handle rate disputes

- Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement

Job Requirements:

-Min. O level and above qualifications

-Proficient in MS Office (Word, Excel, PowerPoint) and data entry.

-Open to candidates with or without prior experience in the Air Freight industry.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

Reachfield Security (Grade “A” agency) specializes in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc

One-north International School (near buona vista)

Position: Permanent - Day Security Officer

Salary: $2920 gross (5666days)

1. Works in a school environment.

2. Good customer service skills; able to communicate with people of all levels

3. 12hrs-shift (Fixed shift, no need to rotate)

4. Those have PC Knowledge will be a bonus for commercial building.

5. Job duties include issue visitors/ contractor passes, patrolling, protecting clients’ premise and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Walk-in for interviews - (Mon to Fri, 9am to 5pm)

10 Anson Road #26-09

International Plaza, Singapore 079903

(Tanjong Pagar MRT)

For more information, please call the office at 91374851 (Audris)

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Location: Pioneer

Duration: 6 Months Contract

Salary Range: $4K - $4.5K

• Assist with research in the department
• Dealing to qualitative and quantitative research data
• Other ad hoc duties assigned

Requirements

• Comfortable working with quantitative data
• Familiar with SPSS
• Familiar with aspects of quantitative analysis from the preparation of data to multivariate analyses

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Permanent full-time role
• Salary $2850 + JOINING BONUS $2500
• No bond
• Training Provided
• Working Location: Changi

Job Description:

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description:

· To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations and safety requirements.

· To ensure the implementation and monitoring of appropriate safety measures in accordance with the Workplace Health and Safety Act.

· To assist Safety Manager in liaising and co-ordinate with stakeholders, and other Consultants employed by Developer.

· To attend Main contractor’s daily toolbox briefings, conduct regular site safety inspections, and prepare report of observation and follow up on the rectification.

· To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance.

· To familiarize with the risks and control measures related to each work activity.

· To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.

Requirement:

· At least 5 years of relevant experience in construction industry preferably 3 years with developer/main contractor

· Must be a registered Workplace Safety and Health Officer with MOM and have been practicing as WSHO for at least 5 years

· Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent

· Good communication skills and team player

· Must be able to clear any internal security checks conducted by the Singapore Government

· Class 3 Qualified Driving License

Salary Package:
- Basic Salary: Up to $2400

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Prepare and draft AWBs for customer/agent approval.

-Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.

-Follow up on clients, help to do air export billing, invoice verification and handle rate disputes

- Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement

Job Requirements:

-Min. O level and above qualifications

-Proficient in MS Office (Word, Excel, PowerPoint) and data entry.

-Open to candidates with or without prior experience in the Air Freight industry.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

Salary Package:
- Basic Salary: $2200 - $2800 (depending of experience)

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Draft and prepare AWBs for approval, request CIPL, and prepare permits.

-Verify cargo details and update the system.

-Manage documentation (FWB, FHL, permits) and send pre-alerts.

-Coordinate with customers and agents via email.

-Inspect cargo, report discrepancies, and handle billing.

-Pre-declare customs permits and submit shipment details to Singapore Customs.

Job Requirements:

-Min. N level and above qualifications

-Proficiency in MS Office (Word, Excel, PowerPoint), data entry, and handling inquiries/requests.

-Open to candidates with or without prior experience in the Air Freight industry.

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

• Island wide, Singapore
• Salary: $2,700 to $3,000 + Allowances
• Bonus: $3,500
• Training Provided

Job Scope:

• Patrolling and conducting enforcement duties related to illegal parking and public health.
• Attending to public feedback and concerns.

Requirements:

• Able to commit to a 12-hour duty schedule

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Manage purchase requisition, quote and purchase order documents and processes
• Review the purchase requisition report & check the demand.
• Raise portal to request sales manager approval for excess PO quantity.
• Work with planning on material pulling in to support manufacturing needs
• Work on excess PO cancellation with supplier
• Resolve account payable issue
• Shipment arrangement with the supplier
• Inter-company shipment arrangement with planning team, warehouse and logistic department
• Update delivery schedules in SAP for both Singapore & Malaysia entity

Requirements:

• Degree/Diploma with at least 3 to 5 years experience in EMS/ Manufacturing environment
• Possess experience in purchasing PCBA components & electronic mechanical in manufacturing
• Knowledge in SAP is a plus
• Team player with a positive attitude and organized in administrative duties
• Sense of urgency and able to cope in fast pace environment
• Strong negotiation and material management skill

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

The Company

Our client is an established global financial institution. They have consistently recorded a strong financial performance and are well-positioned to achieve their growth plans for the APAC region. They are looking for an experienced Compliance Officer with a legal background/training to join the existing team in Singapore.

The Role

You will be an instrumental member of the Compliance team, taking care of the followings:

(i) Assist the management to ensure that the overall activities of the company’s Singapore office will comply with all the relevant and applicable laws, regulations and regulatory rules;

(ii) Operate and enforce the company’s internal compliance policies and procedures;

(iii) Facilitate the company’s growth strategy and expansion plans on new products and into new territories.

The responsibilities associated with this role are expected to include but not limited to:

• Provide compliance advisory services to management, business, and functional units in relation to Singapore/APAC region’s regulatory regimes;
• Construct, review and maintain compliance policies, procedures and processes to ensure that the systems and controls framework is adequate and up-to-date;
• Conduct compliance reviews, perform compliance monitoring and surveillance to ensure that policies, procedures and practices are being followed and adhered to;
• Monitor business activities and put in place specific measures as necessary;
• Ensure that the AML systems and controls meet regulatory requirements and are complied with;
• Handle conflicts of interest analysis and management;
• Work on compliance operations such as gifts and entertainment registration, personal account dealing and outside business interests approval, handle KYC and client due diligence etc. that may be required;
• Prepare internal reports and management information, assist on filing regulatory reports;
• Assist on developing and delivering staff training.

Requirements

• Qualified lawyer or law degree holder from a reputable university
• Minimum 3 years of relevant Singapore/APAC Region’s compliance experience in a financial institution desirable but not essential (candidates with 3-5 years PQE from law firms and/or outside financial services industry are encourage to apply)
• A self-starter with keen initiative and excellent interpersonal skills
• A professional with high integrity
• Able to work with a minimum level of supervision
• · Strong analytical and evaluative skills, attentive to details

To apply, please submit your resume to [email protected] reference number A009514.

“Data provided is for recruitment purposes only”.

EA licence Number: 13C6733

EA Personnel Number: R1333454

We are representing our client ( an established SME Lighting Manufacturing and Supply company) seek out suitable candidates for the role of Customer Service Officer.

JOB SUMMARY:
The Customer Service Officer is the first point of contact between the company and its customers, representing the company’s image and values. The role involves handling customer inquiries, managing orders, coordinating with internal teams, and ensuring customer satisfaction through effective communication and service.

KEY RESPONSIBILITIES

Customer Support & Communication:

• Respond promptly to customer inquiries via email, phone, and instant messaging apps (e.g., WhatsApp), providing accurate product and service information.
• Handle customer complaints and Return Merchandise Authorization (RMA) requests, ensuring prompt resolutions.
• Support Sales by issuing and following up on quotations.
• Process orders, issue invoices, collect payments, and generate delivery orders.

Order Fulfillment & Coordination:

• Coordinate with the Supply Chain team to align production with customer requirements and ensure timely delivery.
• Collaborate with the Logistics team to facilitate delivery for both local and export shipments.
• Prepare export documents, including packing lists, commercial invoices, and shipping marks.
• Arrange courier services and coordinate with freight forwarders for export shipments.
• Validate items before delivery for local and export customers, serving as a second pair of eyes to ensure accuracy and quality.
• Update customers on delivery schedules weekly.

Customer Account & Sample Management:

• Maintain accurate customer records for orders, invoices, and transactions.
• Issue Statements of Account (SOA) and follow up on outstanding payments.
• Organize and track sample loans and temporary loans from inventory or newly built samples.

Cross-Department Collaboration:

• Work with the Project Management team to meet project requirements and deadlines.
• Coordinate with the Application Engineering (AE) team for technical support and customer issue resolution.
• Collaborate with R&D and Product Marketing teams for customized product requests and ensure delivery of necessary documentation (e.g., spec sheets, IED files).

REQUIREMENTS:

• Diploma in Business Administration, Customer Service, or related fields preferred.
• 5 to 7 years of customer service experience, preferably within an SME environment.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in order processing, export documentation, and managing customer accounts.
• Ability to work independently and collaborate effectively across departments.