Job Responsibilities:

• Responsible for the overall daily operations of Building Engineering that includes PSI, PFI and SLA.
• Liaison with clients or ground agencies for on-site inspection works.
• Collaborate with client on new project and prepare cost estimations for tenders or quotations.
• Strategize PSI, PFI, and SLA work schedules, as well as manage manpower and resource allocation.
• Carry out structure inspections to existing building structure or infrastructure to identify defects and repair when required.
• Review, plan and coordinates the operations of a field inspection section and manages inspection projects.
• Provide visionary, leadership and direction within the team.
• Manage quotations processes, filing and follow up on billing payments and invoicing related to Building Inspection.
• Review reports prepared by Engineers/Inspectors/subcontractors, ensuring timely submission within set deadlines.
• Monitor the progress of work for each project and ensure timely submission of progress payment claims to clients on a regular basis.
• Enforce adopted codes and regulations pertaining to building inspections to ensure safety and compliance.
• Stay updated on new rules, regulations and technical information disseminated through internal communication channels.
• Supervises Building Inspectors/Engineers and Sub-Contractors, including task prioritization, expenses management, leave scheduling, performance evaluations, training and recommendation on hiring, termination, and disciplinary actions.

Job Requirements

• Bachelor’s degree in civil engineering
• Minimum of 5 years of relevant work experience, with at least 2 years in a management role
• Strong leadership, communication, and organizational skills
• Proficiency in project management and inspection processes
• Knowledge of building code and regulations

Responsibilities:

v Report to the Project Manager. Assist the Project Manager in managing certain section(s) of the project, as assigned by the Project Manager and shown in the organization chart

v .The detailed duties and responsibilities of an Assistant Project Manager include but not limited to the following:

o Prepare a detailed programme and ensure that the assigned tasks are completed within the time frame as stipulated in the master programme.

o Implementation of all ISO quality, EHS, green and gracious procedures and requirements.

o Complete the project with quality to meet the client's / consultant's requirements.

o Ensure compliance to Authorities’ requirements.

o To deal with consultants and owners on all matters including solving technical problems, submission of shop drawings and samples, etc.

o To ensure that the appointed sub-contractors can complete the sub-contract works within the schedule and comply with the technical and contractual requirements.

o Manage the actual cost of work so that they are below the budgeted costs.

o Manage the subordinates so that they are following work systems, are productive, and encourage teamwork among the team members.

Job Summary:

• Salary Range: $4,500
• Working Location: Central

Job Responsibilities:

• Drinks Store Operations:
• Oversee the drinks store's daily activities, ensuring smooth operations.
• Manage the Point of Sale (POS) system for processing and recording transactions accurately.
• Supervise drink and snack preparation, ensuring quality and adherence to recipes and safety standards.
• Operate, clean, and maintain all drinks store equipment, ensuring operational readiness.
• Food Court Operations:
• Manage and oversee operations of all stores within the food court, including sublet vendors.
• Ensure that each store adheres to food court policies, hygiene, and operational standards.
• Act as the primary point of contact for store vendors and resolve operational issues efficiently.
• Regularly inspect the food court premises, ensuring cleanliness, safety, and an inviting atmosphere for customers.
• Staff Management:
• Supervise and train drinks store staff to maintain high performance and excellent customer service.
• Collaborate with sublet vendors to ensure their staff adheres to food court policies and standards.
• Assist in recruiting, onboarding, and scheduling staff for drinks store and food court needs.
• Inventory and Procurement:
• Monitor and manage inventory levels for the drinks store, ensuring timely replenishment of supplies.
• Oversee inventory practices across food court vendors and provide guidance to maintain consistency.
• Collaborate with procurement teams to source quality supplies cost-effectively.
• Financial and Administrative Duties:
• Oversee financial reconciliations for the drinks store, ensuring accurate reporting of transactions.
• Support food court vendors in financial reporting, ensuring compliance with food court policies.
• Analyze sales and operational data to identify areas of improvement and drive profitability.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

The incumbent will manage the day-to-day operations and maintenance of the campus, all aspects of building, workplace safety and fire safety, improvement projects which entail feasibility studies, budgeting, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover.

S/He will drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes to support the operations and services of the institution in its current campuses and the new Campus.

Key Responsibilities

• Develop, review and update Environment, Health and Safety (EHS) policies and related documents in the safety management system. Formulate and administer comprehensive Risk Management and review safe work procedures.
• Enforce safety rules & regulations to ensure good and safe work environment. Conduct regular safety inspections, recommend control measures, monitor and improve WSH performance.
• Conduct and facilitate monthly safety committee meetings, coordinate and organise campaigns, trainings and WSH activities to enhance safety awareness and knowledge.
• Conduct incident and accident investigations and recommend corrective / preventive actions.
• Advise the division on matters pertaining to EHS issues and the application of licenses and liaise with the relevant authority for license and permit issues.
• Conduct and coordinate fire drills and the formation of CERTs and obtain Fire Certificate in compliance to Fire Safety Act & Regulation.
• Audit, inspect and test all fire alarm and protection systems to ensure compliance to Fire Safety Act & Regulation.
• Collate and prepare WSH reports for reporting and presentation to the HOD.
• Develop, implement, review, update emergency preparedness & response programs and procedures to protect lives and organisation assets.
• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the academic, administrative and student activities.
• Any other duties as assigned from time to time.

Job Requirements

• MOM registered WSH Officer and qualified Fire Safety Manager.
• Minimum 8 years of relevant working experience as a WSHO and FSM, preferably in the tertiary education environment with recognised Degree / Diploma, preferably occupational safety and/or environmental health or related fields.
• Familiar with local regulatory requirements related to workplace safety and health, and all other aspects of safety.
• Possess ISO and OHSAS knowledge and implementation. Certificates in QEHS Internal Auditing (ISO 9001, ISO 140001, OHSAS 18001) will be significantly favoured.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, communication, writing and interpersonal and change management skills.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The SEAI FP&A Manager is a key team member of the SEAI Finance team and plays a critical role in supporting SEAI business strategies, driving performance, and keeping an overview of SEAI financials. You will be responsible for leading and managing the reporting and planning processes for the entire SEAI cluster, providing financial leadership to the growth and profitability initiatives of SEAI markets. You will work closely with SEAI Finance and SEA HQ, and be required to have strong relationship with Regional Finance and Tax/Treasury/GTAAS. This role is expected to have high engagement in cross functional projects.

Essential duties and responsibilities:

Business Partnering

• Strong business partnership with SEAI Finance Team, SEA HQ, Regional Finance and Corporate Finance
• Influence business leadership in strategic and financial decision-making
• Overall responsibility of end-to-end financial planning, reporting and analysis including external partnership brands (CAR-T, Imbruvica, etc)
• Provide constructive challenges and champion value creating growth opportunities
• Supervise performance against business plan commitments
• Participate actively in Regional Finance initiatives

Financial Planning & Review

• Lead and responsible for financial planning for LRFP, business plan, including market updates and trends. In addition to the overall coordination and consolidation, this includes insightful financial analysis and scenario-thinking to drive strategic prioritization.
• Lead the periodic financial performance reviews & budget variance analysis providing an overview of performance to the Management team and regional leadership teams.
• Actively contribute to commercial decision-making process, including target setting and resource allocation/trade-offs

Compliance

• Ensure compliance with the J&J WW financial, HCBI, Business Conduct procedures and drive accountability throughout the organization

People Management

• Actively champion and ensure collaboration between all Finance pillars
• Demonstrate curiosity, ability to develop a perspective on business, influence outcomes and an agile learning attitude (test, learn and adapt)

Other Finance Strategic initiatives

• Deliver Global Finance agenda including supporting SIGNIFI program.

Qualifications:

Essential knowledge and skills:

• Bachelor of Accountancy/Finance with minimum 8 years of experience in business partnering Finance roles.
• MBA / Professional certification (e.g. ACCA/CA/CPA/CMA) will be a plus.
• Strong communication, presentation, and inter-personal skills.
• Pharm industry knowledge is a plus
• Performance driven approach, results orientated and a track record of financial and analytical skills.
• Trusted business partner with excellent communication, influencing and framing skills are required.
• Must demonstrate and embody agile leadership, a team-player mentality and collaborative working style
• Committed to uphold the highest standards of compliance

Core competencies required for this role:

• Agility and Growth mindset
• Teamwork and Collaboration
• Reliability
• High Integrity

Application closes 22 Jan 2025

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This HR generalist role will be reporting to the Chief Human Resources Officer. He / She will assist in HR projects as well as the following portfolio:

Training & Staff Engagement / Welfare

• Plan and provide learning administration for staff including course registration, maintenance of records, training bonds, etc.
• Maintain all training databases/documents.
• Plan, arrange and liaise with external vendors for training courses.
• Handle training-related matters with government and related agencies (including applications and claims of training grants).
• Plan the Annual Staff Engagement Calendar.
• Organize Staff Orientation, Wellness / Engagement activities eg. D&D, Team Bonding activities, etc.
• Implement Employee Satisfaction Survey.

Payroll / Compensation & Benefits

• Supervise and act as a backup to the payroll function and ensure timely salary inputs with accuracy.
• Maintain accurate and up-to-date employee personal data in InfoTech system, manage leave administration and prepare HR letters.
• Manage grants and funding claims.
• Ensure timely submission of monthly CPF payments, tax filing for both local and foreign employees.
• Prepare payroll journal for reporting.
• Prepare Annual Manpower Budget and Annual Increment & Bonus exercise.
• Handle yearly renewal for staff insurances, medical, etc.
• Assist with disciplinary and grievances handling as and when required.
• Participate in the development and implementation of HR policies for the organization.
• Undertake other HR functions and ad-hoc duties as and when assigned.

Requirements:

• Degree in Human Resource/Business or its equivalent.
• 5 years’ of experience in full spectrum of HR.
• Good knowledge of Employment Act and HR practices and regulations.
• Numeric, strong analytical and forecasting skills.
• Hands on experience in Infotech / Frontier system an added advantage.
• Team player with good Communication and Writing skills.
• High proficiency in Microsoft Office applications eg. Power point, Excel.

Roles & Responsibilities

• Support discussions with stakeholders to understand business needs and user requirements.
• Support the requirements analysis.
• Support the development of program logic for new applications and features.
• Follow established guidelines or policies throughout the development process to ensure programs are created in compliance with best practices and standards.
• Participate in code reviews and provide constructive feedback to ensure code quality.
• Support testing of the developed applications.
• Develop documentations for functional specification, technical specification, test script, user guide, etc.
• Provide 1st level application support to SAP ECC and its integration. Investigate issues and conduct root cause analysis.
• Apply bug-fixes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 2-4 years of hands-on experience as an SAP Developer with expertise in SAP ABAP, Webdnypro ABAP and other relevant SAP technologies.
• SAP Certification in ABAP will be a plus.
• Knowledge of SAP modules such as FICO, MM, SD, PS and HCM.
• Experience with SAP or non-SAP integration tools e.g., SFTP, IDocs, RFCs, etc.
• Possess strong analytical, debugging and performance tuning skills.
• Ability to work independently, efficiently manage tight timelines and expectations and produce high quality deliverables.

We are seeking a Business Development Manager to join our growing Biopharmaceuticals CDMO team and support the growth in the advanced therapies space in ASIA. This position will be responsible for working together with the Global Business Development team and regional Head of Region ASIA with a focus on plasmid DNA, mRNA, recombinant proteins, Live Biotherapeutic Products (LBP), and related manufacturing services. This position will greatly increase our prospective business development activities in the ASIAN market (focus on Japan, Korea, Southeast Asia, India, Australia & New Zealand) and contribute to sales and marketing activities to meet Wacker Biotech’s revenue and growth targets.

The successful candidate will help sharpen and further refine the marketing strategy and engage the biotechnology industry to identify new leads.

Job Responsibilities

• Identify new Leads in the pDNA, mRNA, Live Biotherapeutic Products (LBP), and proteins manufacturing space, establish communication, explore their needs, build strong relationships, and successfully win the opportunity
• Participate in the relevant conferences and present WACKER Biotech’s capabilities
• Develop a strong relationship with the lead’s relevant contact person, organize visits to the lead’s facilities or to our facilities, showcasing our capabilities and identifying the leads service requirements
• Ensure the timely preparation of proposals for our CDMO services and efficient conclusion of manufacturing service agreements
• Establish continuous market monitoring, identify trends, and liaise with Operations to develop new solutions

Job Requirements

• Minimum Bachelor of Science in biology, chemistry, biochemistry, microbiology or similar relevant education
• At least 4 years of relevant industry sales/business development experience
• At least 2 years of experience in the field of plasmid DNA, mRNA, Live Biotherapeutic Products (LBP), and proteins manufacturing services or cell and gene therapy at a broad commercial CDMO
• Excellent verbal / written communication and technical presentation skills
• Track record of establishing relationships and creating partnerships with employees across the organization, both on a regional and international level
• Ability to air travel, attend Biotech conferences, and give presentations
• Ability to work independently with limited supervision

A*STAR Strategic Research and Translational Thrusts (SRTTs) are mission-focused programmes in strategic and emerging areas that are cross-disciplinary and of wider strategic interest to A*STAR and Singapore. Set up to address ambitious technological challenges towards impactful outcomes, each SRTT is led by a Programme Director (PD) and is centrally facilitated and supported by A*STAR HQ.

The Future Energy Acceleration and Translation (FEAT) SRTT pioneers next-generation technologies for critical components in extreme environments, thereby addressing today’s industrial challenges and accelerating the realisation of future energy solutions.

Project Manager (PM) and PM Administrator, Strategic Research and Translational Thrust SRTT

Job description:

• Responsible for managing R&D projects and product delivery within FEAT SRTT by planning, organizing, communicating with all FEAT SRTT team members and external stake holders under the guidance of FEAT SRTT Programme Director (PD) and Scientific Programme Manager (SPgM).
• Establish internal and external stakeholder communication & escalation plans, build project / programme schedules, identify and manage major risks, and define clear project / programme deliverables and milestones.
• Assist the FEAT SRTT PD and SPgM to ensure successful delivery of project / programme scope and targets while managing project / programme risk, quality, delivery, scope, schedule, and budget (and project change when required).
• Work with FEAT SRTT scientists and SPgM to bring together grant proposals to secure competitive funding and coordinate cross-project activities, under the guidance of Programme Director as well as Tech-Biz for industry engagements.
• Assist the FEAT SRTT PD and SPgM to manage and implement project / programme changes and interventions to achieve project deliverables and mitigate risk, and to lead, monitor and report the progress of the multiple projects to all internal and external stakeholders.
• Work closely with Tech-Biz officer to support industry engagements and projects, ensuring effective communication throughout the project life cycle.
• Lead and drive solutions for quality, procurement, finance and legal challenges, working closely with the various department and corporate support partners.
• Draft, update and maintain key documents relevant to project lifecycle (if relevant).
• Serve as main administrator of A*STAR project management system (A*PS) to support the roll-out and systematic set up of project management to SRTTs (present and future).
• Guide and train the SRTT project managers to use the A*PS including onboarding.
• Work closely with Central Project Management Office (CPMO), SRTT Programme office, internal colleagues and external stakeholders effectively for execution and implementation of PM processes, policies and projects and assists in the development of best practices of project management.
• Interprets functional A*STAR policies such as project life cycle management, risk management to ensure that plans are aligned to organisation objectives.
• Rollout risk management framework, including Enterprise Risk Management, Business Continuity Management for SRTTs.
• Generate dashboards to regular project reporting as required to management to effectively govern SRTT’s portfolio, programmes, and projects.
• Other exigencies of ad-hoc duties as required

Job Requirements:

• Master or Bachelor in any sciences/project management related discipline.
• Candidates with experience and knowledge in future energy (e.g. nuclear, hydrogen, geothermal) or existing industries (e.g. aerospace, O&G, space, semiconductor) will have an advantage.
• At least 3-5 years of project management experience in technology transfer, product development or research project would be preferable.
• PMP certifications (or equivalent) and experience with Microsoft’s Project System are an advantage.
• Ability to demonstrate a good level of understanding of technical / engineering processes and lead teams throughout the project development cycle.
• Good business acumen, driven to deliver customer requirements and project deadlines.
• Proactive team player and technically motivated to solve problems, innovate and deliver to internal and external customers.
• Good understanding of research administrative and grant processes.
• Experience in managing and roll-out enterprise software is required. Familiarity with PowerBI is a plus.
• Strong planning and analytical skills with an eye for details.
• Strong communicator with excellent interpersonal skills and stakeholder management skills.
• Able to work independently in a diverse environment.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Overview:

• We are seeking an experienced 5G Protocol Stack Manager with a strong background in commercial base station development. The ideal candidate will have experience working with major telecom vendors like Ericsson, Nokia, Huawei, and ZTE, and will be responsible for leading the design and development of 4G/5G base station L2/L3 software. The role involves managing a team, working with operators to meet their requirements, and ensuring high-quality delivery of base station solutions.

Core Responsibilities:

Team Leadership & Project Management:

• Lead and manage a team of engineers in developing commercial 4G/5G L2&L3.
• Oversee the entire development process, ensuring timely delivery and quality.
• Foster a collaborative and productive team environment.

Requirements & Solution Design:

• Work with operators to understand their network requirements and lead the team in designing appropriate solutions.
• Ensure solutions meet commercial goals and deadlines.

Cross-Department Collaboration:

• Collaborate with system architects, developers, and testing teams for smooth execution and delivery.
• Manage communication with external partners to ensure clear understanding of requirements.

Problem Resolution & Optimization:

• Oversee troubleshooting and optimization of base station software to ensure optimal performance and stability.

Team Development:

• Mentor and guide engineers to develop their technical and leadership skills.

Technical Innovation & Strategy:

• Stay updated on 5G technologies and contribute to strategic planning and innovation within the team.

Qualifications:

Educational Background:

• Bachelor’s or Master’s degree in Electrical engineering, Telecommunications, Computer Science, or related field.

Work Experience:

• 10+ years of experience in telecom, focusing on 5G technologies and base station development.
• Experience leading teams and managing commercial base station projects.
• Experience with telecom vendors like Ericsson, Nokia, Huawei, ZTE is preferred.

Leadership & Management Skills:

• Strong leadership and project management experience, with the ability to handle multiple projects and deadlines.
  • Ability to manage cross-functional teams and resolve conflicts.

Technical Knowledge:

• Understanding of 5G base station architecture and L2/L3 protocol stack.
• Familiarity with 5G protocols (e.g. RRC, PDCP, RLC, MAC).

Soft Skills:

• Excellent communication skills and the ability to work with cross-functional teams.
• Strong problem-solving and decision-making abilities.

Job Summary:

We are seeking experienced and results-driven Business Development Manager and/or Relationship Manager to join our team in the bank.

The successful candidate will be responsible for managing and growing a portfolio of high-value clients, providing exceptional customer service, and identifying new business opportunities. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.

Market Segment :

This role is focusing in the HNW clients both in Singapore as well as international markets, either in Private or Priority Banking.

Services include but not exclusive to Wealth Solutions and Legacy Planning.

Job Scope:

• Manage and grow a portfolio of high-value clients, ensuring deep understanding of their financial needs and goals
• Develop and implement tailored financial solutions to meet clients' needs, including credit facilities, investments, and transactional banking products
• Identify new business opportunities and acquire new clients through networking, referrals, and marketing initiatives
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to deliver seamless client experiences
• Monitor and manage client risk, ensuring compliance with regulatory requirements and bank policies

Job Requirements:

• Minimum 2 years of experience in a relationship management or sales role in the banking industry for senior roles.
• Proven track record of success in managing and growing a portfolio of high-value clients
• Strong understanding of financial markets, products, and services
• Excellent communication, interpersonal, and relationship-building skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong analytical and problem-solving skills, with ability to think creatively and outside the box

Job Benefits:

• Competitive Compensation Package: We offer the best compensation package in the market, with a salary range that is above industry standards.
• Good Working Culture: Our bank values a positive and inclusive work culture, with a focus on employee well-being, diversity, and career development.
• Opportunities for Growth: We offer opportunities for career advancement and professional growth, with training and development programs to help you achieve your goals.
• Comprehensive Benefits: We provide a comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
• Recognition and Rewards: We recognize and reward outstanding performance, with bonuses, awards, and recognition programs.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application with a resume.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

Johnson & Johnson is currently seeking a Senior Supply Chain Manager, Process Design – Logistics, MedTech APAC based in Singapore.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Position Overview:

The Johnson & Johnson MedTech Companies have been working to improve surgery for more than a century. With relevant breadth and depth in surgical technologies, orthopedic and interventional solutions, we seek to improve and enhance medical care for people worldwide. Together, we are working to craft the future of health through differentiated products and services.

The Senior Supply Chain Manager, Process Design – Logistics is a member of the MedTech TranSCend Supply Chain ERP program organization and will report into the Process End to End Design Leader. The primary accountability of the role is to lead within Logistics workstream and to define, harmonize, and deliver Global ERP capabilities design and deployment, while delivering to the timeline and requirements provided by the Business Process Owner (BPO) and Subject Matter Experts (SME). The Senior Manager must drive alignment between BPO, GPO, SME’s, IT, and the project team to enable the solution and process blueprint in the ERP and the ecosystem.

The Senior Supply Chain Manager will be an authority within their functional space and strive to deliver core business capabilities and products to meet critical business process needs within the Logistics area. The Senior Supply Chain Manager will establish, document, validate, and deploy these capabilities using the TranSCend program methodology and tools, while partnering with coordinated functions, data team, business adoption team, and technology team to ensure the capabilities are realized through program results.

The Senior Supply Chain Manager will be a part of the design governance forums to ensure that we harmonize our processes and capabilities, and raise for review, resolution, and approval where deviation is required. The successful candidate must optimally collaborate with the GPO’s, BPO’s, SMEs, and all key partners to ensure successful deployment of the Global Template and meeting program timeline and objectives.

Key Responsibilities

• Responsible for the planning and executing of all process design while supporting build, test, and adoption activities within the functional area within the project team.
• Collaborate with GPO, SME, IT, and PMO on planning and prioritization of any process design and build requirements.
• Use process design methodology, including relevant templates, tools, methodology, controls, and cadence to drive comprehensive solutions within the scope of the project
• Review and approve process decisions, designs, and relevant builds/deployments to ensure compliance with the Global Template
• Drives definition, documentation, and alignment of capabilities across the key stakeholder groups
• Reviews and approves end user business adoption mitigations for process changes
• Deviations from Standard ERP or Template, requires leadership review and approvals
• Partner with Process Integration leader to ensure a well-rounded end-to-end solution
• Partner with IT team to drive capabilities that are systematically crafted, built, validated, and deployed
• Collaborate with master data team to ensure data configuration meet business capability needs
• Partner with project management office to establish coordinated project plans / schedules / results.
• Partner with business adoption team to ensure organizational change, business readiness, site readiness, and training are delivered to meet business needs.
• Exhibit strong communication and organizational change skills.
• Conduct positive relationship development, conflict resolution, and team building instincts, with the ability to build partnerships and collaborate both internally and externally.
• Exhibits outstanding business and digital competence
• Show initiative in innovative ways to challenges in a fast-paced, changing global environment.

Requirements

• An advanced Bachelor’s degree Engineering, Business or Supply Chain, MBA Specialization in Supply Chain & Operation Management or Graduate degree in Science, Business, Engineering (strongly preferred)
• Familiarity with GxP and SOX requirements and regulations.
• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.)
• Minimum of 3 years of experience in Logistics and minimum of 7 years of overall business experience within one of the following functions: Plan, Source, Make, Quality, Deliver, Logistics, or Analytics.
• Have at least 3 years of business process design, engineering, and optimization experience with hands-on systems design (i.e. ERP) experience.
• Familiar with building consensus and ability to negotiate trade off decisions across the organization.
• Proven understanding of MedTech Supply Chain.
• Strong and tried project management experience with customer focus (internal & external), including development and management of collaborators.
• Knowledge of deploying standardized work processes, tools, and templates.
• Experience leading to project timelines and achievements in a sophisticated business environment, and multi-ERP/system environment.
• This position is Singapore based and may require up to 25% travel.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

The incumbent will manage the day-to-day operations and maintenance of the assigned campuses, all aspects of building, improvement and fit-out projects which entail feasibility studies, budgeting, funding approval, design, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover. S/he will plan and drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes and implement projects to support the operations and services of existing and new campuses.

Key Responsibilities

• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the University’s academic, administrative and student activities.
• Review the designs/specification/drawings submitted by consultants and/or contractors, to value add to achieve quality, compliance and value for money.
• Attend meetings and to carry out inspections on site to check that the works carried out by the contractors meet the desired quality/workmanship, completed on time and within budget.
• Be part of the sustainability workgroup, draft policies, implement initiatives and compile data and statistics for reporting.
• Undertake any other tasks or responsibilities as required by Management in the course of work.

Job Requirements

• Minimum 8 years of relevant experience with recognised degree in Engineering, Building, Estates or Architecture.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, interpersonal and change management skills.
• Good oral and written communication skills.
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment.
• Innovative and technology savy.
• Be involved in after office works when necessary and required.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Responsibilities:

• Supervise the Service Delivery Managers and other resources within the security services team
• Prepare and deliver the service and maintenance proposal during bids
• Formalize service requirements, cost of ownership and integrated logistic support of the Solution
• Define the architecture/organization of the service and the associated service infrastructure
• Allocate service requirements to the various actors of the organization for support
• Validate the Service Deployment Readiness
• Validate the Obsolescence Management Plan
• Responsible for the resources to deliver the services
• Ensure that the teams meet all the Service Level Agreement (SLA)

Requirements:

• A bachelor's degree in IT/Computer/Engineering Discipline
• Preferably more than 10 years of work experience in maintenance of Critical System with SLA in the management capacity
• Experience in execution of ITSM processes in an organization
• Experience in operation transition planning from project phase into maintenance phase
• Experience in managing a group of more than 20 service support staffs and sub-contractors
• Experience in delivering ILS requirements in project phase
• Good understanding of Logistic Support Analysis such as Maintenance Engineering Analysis (MEA) and Level of Repair Analysis (LORA)
• Good understanding of System Reliability, Availability and Maintainability (RAM) programme
• Experience in the System Testing, Commissioning and Warranty support
• Strong interpersonal skills, ability to effectively communicate with peers and customers on all levels
• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
• Organized and motivated individual with good written and oral communication skills
• Good technical knowledge of Windows Server, Linux, VMware, Databases, Storage, Networking, Cybersecurity, Communication Systems will be an advantage
• Any professional certifications such as PMP/IPMA, ITIL, CCNA, etc. will be also an advantage

We are a System Integration (SI) company seeking a motivated Junior Project Manager to manage small-scale infrastructure and network projects. In this role, you will oversee project execution, ensure timely delivery, and work closely with clients and technical teams to meet project objectives. Candidates with experience as a Project Coordinator or Service Delivery Manager are encouraged to apply.

Key Responsibilities:

• Plan, coordinate, and execute small-scale infrastructure or network projects.
• Work closely with clients, vendors, and internal teams to define project scope, objectives, and deliverables.
• Develop and maintain project schedules, track milestones, and ensure projects stay on track.
• Coordinate resource allocation and monitor project progress against timelines and budgets.
• Identify and address project risks, escalating issues when necessary.
• Prepare regular project updates and reports for stakeholders.
• Ensure project documentation is accurate and up-to-date.
• Assist in managing post-implementation support and project handovers.

Requirements:

• Proven experience as a Junior Project Manager, Project Coordinator, or Service Delivery Manager.
• Knowledge of infrastructure or network systems and technologies.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills to work effectively with clients and cross-functional teams.
• Proficiency in project management tools and software is a plus.
• PMP, PRINCE2, or other project management certifications are an advantage but not mandatory.
• Diploma or Degree in IT, Engineering, or a related field is preferred.

Position Overview:

NTT Data Singapore is looking for an experienced Client Project Manager to lead and direct multiple client projects, ranging from standard to complex. The successful candidate will work closely with stakeholders to deliver projects from original concept through to final implementation, ensuring client satisfaction, scope control, and seamless handover to operations. The Client Project Manager will be accountable for ensuring that projects are delivered on time, within budget, and to the required quality standards.

Key Responsibilities:

• Lead and direct multiple concurrent projects, managing scope, budget, and timeline.
• Engage with all stakeholders to take projects from initial concept through to final implementation and handover.
• Act as the primary point of contact for the client, managing escalations and ensuring client satisfaction throughout the project lifecycle.
• Ensure project solutions meet client expectations, remain within the agreed budget, and adhere to quality criteria.
• Document and manage project risks, issues, and change control processes.
• Provide clear, concise communication to all stakeholders.
• Oversee pre-sales activities by working with sales teams to scope and cost project solutions, including participating in client presentations and tender processes.
• Identify and influence potential sales opportunities by discussing NTT Data’s consulting and technical services with clients.
• Coordinate project team activities, delegating tasks and assigning resources as needed.

Key Requirements:

• Proven experience in end-to-end project management, including both application and infrastructure project delivery.
• Experience managing large-scale projects with a value greater than SGD 5 Million
• Possess PMP certification or equivalent
• Experience working with public sector clients, particularly in Govtech, DSTA, or HTX projects.
• Familiarity with Content Management System (CMS) deployment.
• Demonstrated vendor management skills.
• Must be a Singaporean Citizen due to project clearance requirements.

Johnson & Johnson is currently seeking a Senior Supply Chain Manager, Process Design – DELIVER, MedTech APAC based in Singapore.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Position Overview:

The Johnson & Johnson MedTech Companies have been working to improve surgery for more than a century. With relevant breadth and depth in surgical technologies, orthopedic and interventional solutions, we seek to improve and enhance medical care for people worldwide. Together, we are working to craft the future of health through differentiated products and services.

The Senior Supply Chain Manager, Process Design – Deliver is a member of the MedTech TranSCend Supply Chain ERP program organization and will report into the Process End to End Design Leader.

The primary accountability of the role is to lead within Deliver workstream and to define, harmonize, and deliver Global ERP capabilities design and deployment, while delivering to the timeline and requirements provided by the Business Process Owner (BPO) and Subject Matter Experts (SME). The Senior Manager must drive alignment between BPO, GPO, SME’s, IT, and the project team to enable the solution and process blueprint in the ERP and the ecosystem.

The Senior Supply Chain Manager will be an authority within their functional space and strive to deliver core business capabilities and products to meet critical business process needs within the Deliver area. The Senior Supply Chain Manager will establish, document, validate, and deploy these capabilities using the TranSCend program methodology and tools, while partnering with coordinated functions, data team, business adoption team, and technology team to ensure the capabilities are realized through program results.

The Senior Supply Chain Manager will be a part of the design governance forums to ensure that we harmonize our processes and capabilities, and raise for review, resolution, and approval where deviation is required.

The successful candidate must optimally collaborate with the GPO’s, BPO’s, SMEs, and all key partners to ensure successful deployment of the Global Template and meeting program timeline and objectives.

Key Responsibilities

• Responsible for the planning and executing of all process design while supporting build, test, and adoption activities within the functional area within the project team.
• Collaborate with GPO, SME, IT, and PMO on planning and prioritization of any process design and build requirements.
• Use process design methodology, including relevant templates, tools, methodology, controls, and cadence to drive comprehensive solutions within the scope of the project
• Review and approve process decisions, designs, and relevant builds/deployments to ensure compliance with the Global Template
• Drives definition, documentation, and alignment of capabilities across the key stakeholder groups
• Reviews and approves end user business adoption mitigations for process changes
• Deviations from Standard ERP or Template, requires leadership review and approvals
• Partner with Process Integration leader to ensure a well-rounded end-to-end solution
• Partner with IT team to drive capabilities that are systematically crafted, built, validated, and deployed
• Collaborate with master data team to ensure data configuration meet business capability needs
• Partner with project management office to establish coordinated project plans / schedules / results.
• Partner with business adoption team to ensure organizational change, business readiness, site readiness, and training are delivered to meet business needs.
• Exhibit strong communication and organizational change skills.
• Conduct positive relationship development, conflict resolution, and team building instincts, with the ability to build partnerships and collaborate both internally and externally.
• Exhibits outstanding business and digital competence
• Show initiative in innovative ways to challenges in a fast-paced, changing global environment.

Requirements

• An advanced Bachelor’s degree Engineering, Business or Supply Chain, MBA Specialization in Supply Chain & Operation Management or Graduate degree in Science, Business, Engineering (strongly preferred)
• Familiarity with GxP and SOX requirements and regulations.
• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.).
• Minimum of 3 years of experience in Deliver and minimum of 7 years of overall business experience within one of the following functions: Plan, Source, Make, Quality, Deliver, Logistics, or Analytics.
• Have at least 3 years of business process design, engineering, and optimization experience with hands-on systems design (i.e. ERP) experience.
• Familiar with building consensus and ability to negotiate trade off decisions across the organization.
• Proven understanding of MedTech Supply Chain.
• Strong and tried project management experience with customer focus (internal & external), including development and management of collaborators.
• Knowledge of deploying standardized work processes, tools, and templates.
• Experience leading to project timelines and achievements in a sophisticated business environment, and multi-ERP/system environment.
• This position is Singapore based and may require up to 25% travel.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Senior Product Manager will be responsible for defining and developing the cloud and compute services for the Razer AI Cloud Compute Services. This role requires a strong understanding of cloud computing technologies, market trends, and customer needs.

• Product Strategy:Develop and execute a product strategy aligned with Razer's business objectives.
  Identify market opportunities and define the product vision.
  Create detailed product roadmaps and prioritize features.
  
• Market Analysis:Conduct market research to identify customer needs and competitive landscapes.
  Analyse market trends and emerging technologies to inform product strategy.
  Develop go-to-market strategies to launch new products and services.
  
• Product Definition:
  Define product requirements and create detailed specifications for each cloud compute service, including:Functional requirements
  Non-functional requirements (performance, security, scalability)
  User stories and acceptance criteria
  API specifications
  Pricing models and tiered offerings
  Collaborate with technical teams to translate business requirements into technical specifications.
  
• Product Launch:Plan and execute product launches, including marketing campaigns, sales enablement, and customer training.
  Monitor product performance and gather feedback from customers.
  
• Product Management:Manage the entire product lifecycle, from ideation to retirement.
  Collaborate with cross-functional teams to ensure successful product delivery.
  Track product performance metrics and make data-driven decisions.
  

Pre-Requisites :

• Bachelor’s degree in computer science, Electrical Engineering, or a related field.
• 6+ years of experience in product management, preferably in cloud computing.
• Strong understanding of cloud computing technologies and architectures.
• Experience in defining product requirements and specifications.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with agile development methodologies.
• Certifications in cloud technologies (AWS, Azure, GCP).
• Experience with data analysis and business intelligence tools.

To maximize growth for the Supply Chain division, working across different industry sectors:

• The development of sector / sub-sector and product strategies, together with regions & countries
• Driving ‘growth accelerator' projects - combining sector strategy + product development + sales
• Develop partnerships with similar teams, collaborating on industry/sector intelligence, ensuring you have an up-to-date view on industry trends
• Identify sector specific or x-sector trends & markets to create significant opportunities, develop concepts & pipeline, together with regions & countries
• Support the development and execution of sales strategy for an initiative, incl. growth forecasts and go-to-market plans, value proposition, commercialization, sales collateral and community building
• Coach and develop country & regional teams, building skills and knowledge.

This role could be great fit if you have some of the following experience:

• Engaging with customers on research, discovery and sales
• A track record in business development
• Strong facilitation, messaging and influencing skills, at all levels
• Strategic & critical thinking
• Consulting skillset and experience
• Good knowledge of Supply Chain Operations.
• Deep expertise in a single sector or diverse experience across multiple sectors.
• Exposure to large, complex projects or operations.
• Proficient in working within complex regional and global matrix environments, including country-specific settings.
• Experienced in digital solutions and comfortable working with technology.
• Process-oriented with a consultative and collaborative approach.
• Demonstrated ability to effectively collaborate with and respect multiple cultures.
• A minimum of 5+ years in the logistics industry

Ninemer Communications is a local communication consultancy firm established in 2010. The agency has a strong roster of B2C and B2B clients spanning industries such as FMCG, government, MICE, travel and more. Our agency is looking for dedicated and dynamic individuals to add to our team.

WHO WE’RE LOOKING FOR

You are a dynamic strategic thinker with a strong drive for results and fostering client relationships. You are an innovative problem-solver, excel at managing multiple projects, and have a deep understanding of the latest digital marketing trends and technologies. Your flair for content creation sets you apart, and you instinctively know what captures attention on social media. You enjoy working alongside brands and organisations, and being part of shaping impactful marketing outcomes. If this sounds like you, write to us and share why you think you fit the job.

WHAT YOU WILL BE DOING

1. Communicate effectively and build strong relationships with clients.

2. Lead the team in managing ongoing social media, digital, and creative projects, ensuring high-quality and timely deliverables.

3. Proactively generate new ideas and opportunities to drive client success.

4. Strategise, plan, and develop end-to-end content in collaboration with the team.

5. Provide guidance to the team on digital and social content, as well as media buying (knowledge of media buying is a plus).

6. Manage community interactions by responding to customer inquiries and appropriately escalating issues on clients’ social media pages.

7. Manage monthly reports to extract actionable insights.

8. Share the latest trends and best practices of social media developments and tools.

9. Identify new business opportunities to contribute to the growth and profitability of the department.

10. Prepare new business proposals.

11. Other administrative duties

QUALIFICATIONS AND BACKGROUND REQUIRED

· Bachelor’s degree in Marketing, Communications, Business, or a related field

· Min. 5 years of experience in digital or social media marketing industry

· Good command of English and ability to copywrite

· Attention to detail - proofreading, editing and quality control of content from others

· Ability to create social media content and perform basic design editing using software such as Canva and Capcut

· Ability to analyse data and derive actionable insights for improved performance

· Proficient in using social media platforms and business suite – Facebook, Instagram, Threads, TikTok, X, Meta business, etc.

· Proficiency with Microsoft Suite: Excel, Word, Powerpoint

A SUITABLE CANDIDATE SHOULD ALSO HAVE THESE TRAITS

§ Great with project management and client management

§ Passion for social media and a creative mindset

§ Good analytics and data skills

§ Strong communication and interpersonal skills

§ Multitasking is a norm and able to work well under stress

§ Able to work independently and in a team

§ Meticulous and a real eye for detail

§ Responsible, diligent and reliable

§ Excellent time management and organisational skills to ensure deadlines are met

HOW TO APPLY

We would love to hear from you! Send us your CV, Cover letter, recent photograph, expected salary and date of availability to us.

Please write in to i[email protected]

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for a Financial Crime and Fraud Risk Manager to grow our business.

Responsibilities

• Develop, formulate, implement, and maintain all relevant fraud risk management frameworks and policies.
• Monitor developments in external financial crime risks including trends. Develop responses to risks and trends.
• Provide support to line manager to implement the ORF for FCC Screening & List Management.
• Take lead to conduct investigation into financial crimes and frauds.
• Review and maintain Fraud Risk Rulesets & Controls, including setting up rules to monitor transaction trends to detect the possibility of merchant and/or customer fraud.
• Test/review/enhance fraud rules periodically.
• Handles fraud incident escalation.
• Oversight of the day-to-day fraud risk management.
• Participate in fraud risk & governance related committee meetings and be informed of emerging risks.
• Perform Deep Dive analysis/thematic review on specific processes based on identified fraud risk areas.
• Ability to perform MIS and detect fraud pattern/emerging fraud trends form data.
• Develop, maintain, and provide Fraud training, including advising and educating internal stakeholders and merchants on fraud monitoring and prevention measures.
• Develop risk management metrics to monitor and manage ongoing fraud risk related to the international payment business, formulating a risk monitoring plan, and timely adjusting to optimizing the monitoring system.
• Preparation and submission of regulatory reporting.
• Review all regulatory requirements in fraud risk, e.g., mandatory block leave.
• As a Fraud Management SME, keep abreast of payment gateways, payments fraud practices, emerging trends, and technologies within the Payments industry.
• Conduct fraud risk assessment on new products and processes.
• Ad-hoc projects as directed by the Head of Ops Risk.

Requirements

• Have minimum a bachelor’s degree at undergraduate level or equivalent.
• At least 5 years of relevant fraud management experience with a Payments, FinTech, Financial Services or Fraud Technology related companies.
• Attention to detail and having data analytics and/or data mining tools related experience would be advantageous.
• Excellent communications skills with the ability to operate independently.
• Experience in fraud risk analysis and case investigation.
• Strong prioritization and execution skills.
• Experience in and comfortable with establishing relationships with different departments.
• Ability to learn and adapt to new fraud risk management tools.
• Self-motivated and a good team player.

• Oversee and set the strategic direction for R&D and Sales, ensuring alignment with company goals to drive growth and innovation.
• Develop and implement sales strategies to increase revenue and expand market share.
• Ensure R&D efforts focus on creating products that meet customer needs and market demands.
• Lead and foster a collaborative culture between R&D and sales teams to ensure seamless product development and market delivery.
• Collaborate closely with marketing, production, and operations to ensure timely and efficient product launches.
• Monitor sales performance, set objectives, and analyze results to continuously optimize the sales process.
• Manage key performance indicators (KPIs) for both R&D and Sales teams, ensuring alignment with business objectives.
• Establish strong relationships with customers and external stakeholders to gather feedback and identify new market opportunities.
• Manage R&D and sales budgets, ensuring cost-effective operations while maintaining quality and performance standards.

Requirements:

• Bachelor’s degree in Food Science or a related field.
• A minimum of 10-15 years of experience in R&D and sales within a manufacturing environment.
• Fluency in Japanese to communicate effectively with Japanese clients and headquarters.
• Proven ability to lead high-performing teams with strong interpersonal and communication skills.
• Strong understanding of market trends, customer behavior, and the competitive landscape.
• Expertise in formulating and executing sales and R&D strategies aligned with business goals.
• Solid financial acumen, including budgeting, forecasting, and cost management.
• Excellent problem-solving, decision-making, and strategic thinking skills.

The Sales Operations Manager include pre-case coordination, new business submissions, and policy support for Sales Consultants. The role demands case management experience with HNW clients, strong organizational skills, knowledge of underwriting requirements.

YOUR NEW JOB

• Provide sales & post-sales policy support to Sales Consultants.
• Prepare highlights, quotes, and insurer illustrations for Sales Consultants’ meetings.
• Ensure compliance with internal processes and proper documentation in the CRM.
• Coordinate pre-case tasks, including medical bookings, KYC documentation, and insurer applications.
• Manage new business submissions and collaborate with Sales Consultants until policy inception.
• Oversee monthly reporting to the bank.
• Address inquiries from internal and external stakeholders promptly.
• Perform occasional ad-hoc tasks within the Sales Operations Department as assigned.

WHAT IS NEEDED FROM YOU

• Minimum 3 years of case management experience with HNW clients.
• Strong knowledge of insurers’ underwriting requirements for efficient case submissions.
• Proficient in using different software/apps to generate insurer illustrations.
• Technical expertise and functional skills to perform at a high level.
• Strong interpersonal skills for engaging with internal and external stakeholders.
• Ability to meet tight deadlines and handle multiple tasks efficiently.
• Highly organized and proactive in managing cases and daily tasks.
• Meticulous, with a strong focus on accuracy and precision.
• Adaptable to change and able to manage uncertainties effectively.
• Excellent verbal and written communication skills.
• Proficient in written & spoken Chinese for effective external communication with clients & internal stakeholders

WHAT WILL MAKE YOU STAND OUT

• Experience in the insurance broking or insurance industry.
• Knowledge of the Singapore financial services market and UHNW needs
• Experience in the Private Banking Industry

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

NUS Enterprise is seeking an experienced Manager/Senior Manager to join the team involved in running entrepreneurship programmes (i.e. Master of Science in Venture Creation, Postgrad and CET Programmes, Graduate Certificates and Professional Certificates Programmes). This is part of the NUS Enterprise Academy with broad responsibilities in nurturing the next generation of entrepreneurs.

The new member will work alongside the existing team and be primarily responsible for:

• Managing new/existing programmes involving local and international students and entrepreneurs, including the administration of student related matters, internship placements, etc.
• Overseeing running of new programmes/initiatives involving international students/ startups
• Lead and drive the team operational support including providing administrative support to the team lead and devising SOPs for team’s operational processes
• Managing and building the community of programme participants, alumni and partners
• Building relationship with key partners and stakeholders involved in the various programmes and initiatives
• Planning and overseeing marketing and outreach for new programmes/projects and to build potential participants pool
• Developing and managing shared work processes and knowledge/data depositories relating to the programmes and initiatives
• Planning and organising outreach activities to grow network of startups and partners for future participation or collaboration

Qualifications

• Degree Holder with at least 5 years of relevant experience
• Proven project/programme management skills
• Leadership experience would be an advantage, but not a must
• Entrepreneurial experience and knowledge on entrepreneurial trends in Singapore and globally would be an advantage, but not a must
• Passionate about innovation and entrepreneurship, have broad background to understand innovation and entrepreneurship
• Resourceful and comfortable in fast changing environment
• Effective team player
• Excellent communication and interpersonal skills - good grasp of written and spoken English, good knowledge of secondary language will be an advantage
• Outgoing personality who enjoys building and growing network of connections with students, startups, corporates, ecosystem builders, etc.
• Willingness to travel overseas, where needed
• Experience with SkillsFuture Grant applications and processes