As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Work Arrangement: Remote

Reporting: General Manager

Industry: IT Security Solutions

Responsibilities:

• Manage the global procurement of IT security products, ensuring that hardware and software meet the company’s specific needs.
• Cultivate and strengthen partnerships with global and China suppliers to secure the best deals, up-to-date product information, and reliable support.
• Request competitive quotes, negotiate pricing and procurement terms, and secure favorable conditions to maximize value for the company.
• Develop procurement strategies and plans based on company priorities, ensuring a steady supply of IT security products and maintaining reasonable stock levels.
• Conduct in-depth market research on global IT security products and trends to support procurement decisions and adapt strategies to industry developments.
• Oversee international logistics and customs clearance to ensure timely and efficient delivery of products to Singapore.
• Continuously assess and refine procurement processes to enhance efficiency, reduce costs, and improve overall operational effectiveness.
• Ensure all procurement activities adhere to company policies, international trade regulations, and legal requirements.
• Work closely with the China team and ensuring procurement aligns with regional business needs, particularly in hardware integration and project-based activities.
• Primarily procure products for the China market, ensuring compliance with local restrictions and market requirements, with minimal focus on software products at this stage.

Requirements:

• Bachelor’s degree or higher, preferably in Computer Science, Information Technology, Cybersecurity, or related fields.
• At least 5 years of experience in procuring IT security products, with preference for candidates experienced in procuring products from major brands like Cisco, FireEye, Palo Alto, CrowdStrike, and Fortinet.
• Familiarity with Singapore’s local IT systems integrator market, along with relevant channels and resources.
• Excellent communication and negotiation skills, capable of establishing and maintaining strong relationships with global suppliers.
• Demonstrated capability in handling international procurement matters, including China.
• Strong market research and analytical skills, with the ability to adjust procurement strategies based on market trends.
• Experienced team player skilled at meeting deadlines in a start-up, fast-paced and dynamic environments.

Interested candidates please email your updated CV to [email protected] for review.

Registration Number: R1331018

Triton AI Pte Ltd

EA: 21C0661

Digital Healthcare Consulting Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

As the Digital Healthcare Consulting Manager, you will report to the APAC Digital Healthcare Consulting Lead and be responsible for driving the commercialization of Roche’s Digital Health offerings through optimizing clinical fit, clinical user experience and clinical success. You will be the clinical value and consulting partner to regional teams and affiliates for digital health solutions. You will work closely with product and marketing stakeholders to identify focus areas, drive launches and programs to increase clinical uptake of Roche Digital Solutions in APAC.

The Opportunity

• Collaborate with clinicians and end users to uncover and understand healthcare requirements and barriers to successful deployment of digital health solutions. Collaborate closely with commercial, business development, IT architecture and project teams to support customer conversations and digital health value recognition along the customer journey
• Collaborate with internal teams across global, region and affiliates in the APAC region to drive digital health clinical strategy and digital health transformation
• Deliver consulting services or healthcare solutioning to drive scaling of digital health solutions in APAC
• Ensure digital health solutions contribute to improvement in patient outcomes, patient care quality and/or workflow productivity including value based healthcare outcomes
• Strategize and deliver clinical/technical concepts to both technical and non technical audiences
• Create and update training and communication materials and toolkits for affiliates to localize Digital Health Solutions
• Engage with external healthcare system and healthcare professionals to communicate the medical value of a digital health product and/or integrated solutions

Who you are:

• You should hold a Doctor of Medicine (MD) or MBBS or Advanced Degree in Life Sciences/Pharmacy or equivalent with at least 3+ years of experience in clinical setting and/or 3+ years in hospital operations/consulting/change management/ healthcare management role.
• You should be able to travel up to 20 - 40% of the time
• You should have experience with Disease areas including Oncology, Cardiometabolic Diseases, Gastroenterology and Hepatology preferred

About this Role:

The Project Manager for MSP (Mission Support Programme) role reports to the Mission Secretary for Mission Programme and Partnership. Based in Singapore, this role involves international travel.

The role is part of the programme team, which works closely with CWM member bodies across 41 countries, governing bodies when called upon, CWM ecumenical partners, youth and civil societies, and other interest groups to accomplish common mission.

Job Purpose:

The Project Manager for MSP coordinates the Mission Support Programme to guide CWM in its support of member churches’ mission work. He/she works collaboratively with regional and finance colleagues to facilitate planning, monitoring, evaluating and reporting (PMER) of the Mission Support Programme of CWM’s 32 member churches.

Key Roles & Responsibilities:

· To work collaboratively with the Mission Secretary in conceptualizing and strategizing engagement with member churches’ mission programmes in line with CWM’s missional focus.

· Implement project management through mission consultation and roundtable meetings with member churches supported by regional colleagues to discern and determine optimal approaches and best practices.

· Maintain proper implementation, monitoring, evaluation and reporting of ongoing MSP projects by field visits.

· Ensure systematic and updated records management and e-filing of MSP-related documents.

· Facilitate and enhance MSP work processes across the CWM departments (i.e., office of GS, finance team and regional offices) and member churches.

· Coordinating member churches’ project reporting (narrative and financial) by providing direction to regional and finance colleagues.

· Provide financial administration to facilitate MSP disbursements and liaising with finance department.

· Explore opportunities for mission partnership to enable member churches develop capacity to more capably implement their MSP projects.

Required Skills and Experience:

· At least a post-graduate diploma or degree in a relevant field with at least 3 years’ relevant work experience, preferably in a multicultural context.

· Commitment to the Christian faith, principles of justice and the theology and values that inform the work of CWM.

· Strong organising and project management skills.

· Independent and self-driven, with relationship-building skills.

· Interest and experience in missional and theological discourses.

· Similar experience in a non-profit organisation or church setting.

· Strong interpersonal skills and ability to work with people across diverse cultures and languages.

· Strong communications skills – verbal and written, and skilled in incorporating new learning into strategy.

· Ability to undertake frequent international travel.

How to Apply: Please email your detailed CV with current and expected salaries to [email protected].

Market Development Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Market Development Manager, Diagnostics Insights is responsible for being the RIS Go-To-Market point contact for an assigned product/product category of Digital Health Solutions in Roche Information Solutions portfolio. The position is responsible for ensuring the commercial go-to-market success of that solution through the Product Lifecycle Framework.

For products that the Market Development Manager is not the ‘RIS Go-To-Market point contact’, they are responsible for supporting other Market Development Managers in identifying and driving pilots in their assigned country/market. This role is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

The Opportunity

• Responsible for the development and implementation of the commercial Go-To-Market strategy across the Product Lifecycle Framework for a product/solution set
• Serve as the primary point of contact for global go-to-market strategy in product squad(s) to which they are assigned
• Leading pilot activities in their country/market for other Market Development Managers and pilot products
• Understand and identify new market opportunities - and develop strategies how to experiment moving the opportunity further
• Develop commercialization plans, the associated model and Go-To-Market strategy in collaboration with the assigned affiliates/region
• Gather and communicate customer feedback across the globe and assist with the prioritization within product roadmaps
• Ability to think openly and experiment to find the best market fit for solutions as well Liaise with the Global Business Development / Partnering team as appropriate
• Generate and consolidate the relevant market information

Who you are

• Bachelor in IT, Business, Science, Healthcare or a relevant discipline with a minimum of 5 years of experience in commercial launches also of cloud-based healthcare software solutions. Master is a plus
• You should have track record in driving commercial strategy and sales for the software industry supplying into healthcare.

Job Description

• Industry/ Organization Type: Manufacturing/ Chemical
• Position Title: HR Manager
• Working Location: Tuas
• Working Hours: Mon – Fri, 8.30 AM – 5.30 PM
• Salary Package: Up to $7,500 + AWS + Bonus (Up to 4 months)
• Duration: Permanent

Key Responsibilities

• Lead the HR department and manage the full range of HR functions, including recruitment, training, work pass applications, payroll, compensation, union matters, and employee benefits.
• Collaborate with Directors to establish, upgrade, and propose improvements to HR systems and policies, and play a key role in drafting HR policies.
• Develop, monitor, and enhance HR strategies, systems, tactics, and procedures across the organization.
• Ensure and improve the integrity of HR system data.
• Act as the main contact for unions, MOM, and other third-party organizations on employee-related matters.
• Liaise and negotiate with insurers, brokers, or agents for the purchase and renewal of general and employee benefits insurance.
• Perform daily HR tasks in accordance with regulations in a timely and accurate manner in the absence of subordinates.
• Prepare manpower budgets and monitor their usage.
• Assist Directors in developing, reviewing, and managing performance appraisals and promotions.
• Ensure compliance with statutory reporting and filing requirements.
• Provide management with updated market statistics on the economy, business outlook, and labor market.
• Undertake any other duties as assigned by the Directors.

APPLY NOW!!!

• At least a Degree in Business, Management, Human Resources, or a related discipline.
• Minimum 5 years of related working experience in a similar role, preferably in a managerial role.
• Thorough knowledge of employment-related laws and MOM regulations.
• Proficient with Microsoft Office.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #70177 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Mon to Fri 8.30am - 6pm

This role overseeing the warehouse operations, local distribution, resource planning, P&L and warehouse improvement projects.

Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to Company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

Overall Operations Projects Supervision

- Delegate the respective task to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding.

- Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior

Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PL Warehouse operations.

- Experience in managing large warehouse operation team

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Strong communication skills with customers or / and appointed vendors

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Title: Logistics Warehouse Manager

Location: WEST

Job Type: Full-time

Position Overview: As the Logistics Warehouse Manager, you will be responsible for overseeing the daily operations of the warehouse, including managing inventory, optimizing logistics processes, and leading a team of warehouse staff. Your role will involve ensuring the efficient handling, storage, and distribution of goods while maintaining high standards of safety, accuracy, and productivity. You will collaborate with cross-functional teams to support the overall supply chain and meet the company’s operational goals.

Key Responsibilities:

• Manage and oversee all aspects of warehouse operations, including receiving, storage, order fulfillment, and shipping of products.
• Lead and supervise a team of warehouse staff, ensuring they are trained, motivated, and performing efficiently.
• Optimize warehouse layout and storage practices to ensure maximum space utilization and operational efficiency.
• Ensure inventory accuracy through regular audits, cycle counts, and system updates.
• Develop and implement best practices for inventory control, order processing, and material handling.
• Coordinate with logistics and transportation teams to ensure timely and accurate shipments.
• Establish and enforce safety procedures and ensure compliance with relevant safety regulations and company policies.
• Monitor and improve warehouse productivity, identifying areas for process improvement and cost reduction.
• Prepare and analyze reports related to warehouse performance, including KPIs, inventory levels, and order fulfillment.
• Collaborate with purchasing, sales, and customer service teams to ensure smooth operations and customer satisfaction.
• Resolve operational issues, including inventory discrepancies, damaged goods, and shipping delays, in a timely manner.
• Ensure the proper maintenance of warehouse equipment, including forklifts and pallet jacks.
• Lead initiatives to improve warehouse processes, such as implementing new technologies or systems.

Qualifications:

• Proven experience as a Warehouse Manager, Logistics Manager, or in a similar leadership role within warehouse operations.
• Strong knowledge of warehouse management systems (WMS), inventory control, and logistics processes.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Exceptional problem-solving, organizational, and decision-making abilities.
• Strong analytical skills with the ability to interpret warehouse performance data and KPIs.
• In-depth knowledge of safety regulations and industry best practices.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience with warehouse management software.
• Forklift certification and experience operating warehouse machinery is preferred.
• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
• Excellent communication skills, both written and verbal.

Benefits:

• Competitive salary and performance-based incentives.
• Paid OT and company holidays.
• Opportunities for career advancement and professional development.

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: Leader (Production) / Assistant Production Manager
• Working Location: Tuas
• Working Hours: Monday to Friday (8.15 AM – 5 PM / 9.15 AM – 6 PM)
• Salary Package: Basic Salary up to $5,500 + AWS + Bonus + Flexible Benefits
• Duration: Permanent

Key Responsibilities

• Daily supervision of plant machinery and systems across all facilities, ensuring they are operational and well-maintained for effective production.
• Collaborate with the Maintenance and Technology departments to solve any issues with production quality, processes, or equipment.
• Educate and guide Senior Supervisors on maintaining the plant's working condition, focusing on safety, quality, and minimizing waste.
• Track and manage the use of raw materials and production to maximize efficiency and reduce excess use.
• Create detailed operating instructions for staff for each shift that covers starting, stopping, and any operational changes needed for tests, projects, or maintenance.
• Be informed about our management systems and relevant certifications like ISO and ITAF, perform corrective measures if necessary, and ensure department adherence.
• Direct studies and test new products and materials, conducting analyses that lead to process improvements.
• Support other departments with any extra tasks as needed.

APPLY NOW!!!

• Possess a Diploma/Degree in a relevant discipline
• At least 2 years of hands-on experience in a production/manufacturing environment
• Proven leadership and/or supervisory experience
• Effectively communicate information with courtesy and clarity to employees of the organization and occasionally, customers or clients

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66185 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Company Overview:

Xaltius is a technology and customer driven company with expertise to provide innovative software solutions and corporate training to customers around the globe. We work to enhance and drive superior business performance.

We are a multi-cultural and diverse team mainly focused on delivering personalized solutions in data engineering, data science and big data. We are also host to an innovation hub which works towards building sustainable and reusable idea-driven products having a high social impact and benefiting the general society.

Role Overview:

We are seeking an experienced and dynamic Senior Sales Manager to spearhead our efforts in driving sales of corporate training programs. The ideal candidate will have a proven track record in selling technical training solutions to large organizations and a strong understanding of the corporate L&D ecosystem. This role requires strategic thinking, excellent relationship-building skills, and the ability to tailor training solutions to meet client needs.

Key Responsibilities:

• Develop and execute a comprehensive sales strategy to achieve revenue targets and expand the client base within MNCs and large enterprises.
• Identify, engage, and build relationships with key decision-makers in corporate L&D, HR, and management teams.
• Promote and sell a wide range of customizable technical training programs tailored to the needs of corporate clients.
• Understand client requirements and collaborate with internal teams to design and propose training solutions that address their challenges.
• Lead the end-to-end sales process, including prospecting, needs analysis, proposal development, negotiation, and contract closure.
• Maintain and grow relationships with existing clients, ensuring high levels of client satisfaction and identifying opportunities for upselling and cross-selling.
• Monitor market trends, competitor activities, and industry developments to identify opportunities and adapt strategies.
• Provide accurate sales forecasts and regular performance reports to senior management.
• Represent the company at industry events, conferences, and networking opportunities to promote our offerings and establish thought leadership.

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).
• 5+ years of proven experience in B2B sales, preferably in selling technical or corporate training solutions.
• Demonstrated success in engaging with and selling to corporate L&D and HR teams within MNCs and large enterprises.
• Strong knowledge of technical training areas such as data science, analytics, software engineering, or similar domains is highly desirable.
• Exceptional interpersonal and communication skills, with the ability to present complex solutions effectively to diverse stakeholders.
• Results-driven mindset with excellent negotiation and closing skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to make a meaningful impact by empowering organizations with cutting-edge technical training solutions.

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Responsibilities

- Establish new sales opportunities using various sales prospecting channels

- Respond to telephone / online catering enquiries

- Assist clients in menu selection and proposal

- Build and maintain good client relationship and rapport

- Account for sales and profitability of event orders and ensure smooth operations of catering

- Coordinate with internal food production and logistics team to ensure smooth delivery of catering events

Requirements

- Preferably with 1 year of relevant experience in the F&B industry

- A positive work attitude and willingness to learn

- Good interpersonal and communication skills

- Outgoing personality and highly motivated

- Able to work under pressure and in a fast-paced environment

- Have initiative, independent and well-organised

- Enjoy communicating with people

- Passionate about customer service and sales activities

Medical: Annual medical coverage of up to $200
Dental: Annual dental coverage of up to $100
Staff Meals: Meals can be claimed at any concept for up to $20

No Split Shifts: We don’t have midday outlet closures.
Sales Incentives: Entity-based monthly sales incentives programme

Transport Allowance: Monthly allowance of $70 for Motorcycle Riders and $100 for Car Riders
Training Allowance: Annual training allowance of $500
Referral Bonus: Referral bonus of up to $1,200
Friends & Family Discount: 20% discount extended to friends & family

Maternity leave: 16-weeks (given the child is Singaporean)
Paternity Leave (non-Singaporeans): 1-week paternity leave
Baby Bonus: A token amount of $300 per child
Birthday Perks: 1-day birthday leave with TBHG dining vouchers
Partner Discounts: Corporate discounts with our partners
Overseas Cohesion: Once a year team bonding overseas
Mentorship Programme: Offered to all Full-time employees for personal or professional growth

What You’ll Do:

• Report directly to the Group Entity Manager.
• Demonstrate the ability to lead, be proactive, and have initiative.
• Oversee the daily operations on shifts.
• Ensure proper uniform, punctuality, and grooming are according to company policy and standard.
• Ensure proper hygiene as prescribed in the company guidelines.
• Understand and manage the operational systems of the outlet they are based in.
• Maintain a positive environment and culture which provides fast, efficient, and friendly service for both customers and staff.
• Maintain a clean and organised environment and when necessary, assist with the packing of stocks.
• Responsible for planning and scheduling of staff, payroll and inventory management.
• Follow customer service and drinks per Standard of Procedures.
• Provide guidance and set examples for staff to ensure that Standard Operating Procedures are maintained and followed.
• Proactive in solving customer’s problems and providing satisfactory solutions to various situations.
• Perform and supervise POS duties and Front of House duties including ordering, serving, greeting of customers, opening and closing procedures.
• Identify and report any potential work hazards, operational inconsistencies, and machine break down to the Operation Manager. Investigate and document these incidents, if required.
• Be the “Owner” and Role Model of the service initiative during your shift.
• Oversee the hiring and interview process of new applicants.
• Manage the appraisal process for the outlet.

What You’ll Bring:

• Eye for detail.
• Fun and energetic personality with a positive attitude to serve with customer delight.
• Ability to multitask.
• Good customer service and communication skills.
• Ability to remain composed and work under pressure – specifically during busy dining periods.
• Ability to work overtime, on special events, weekends and Public Holidays when needed.
• Above all, a passion for what you do.

Why Us:

• Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Types: Full-time, Permanent

Pay: Up to $4,500.00 per month

Benefits:

• Dental insurance
• Employee discount
• Food allowance
• Food provided
• Gym membership
• Health insurance
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Night shift
• Weekend availability

As part of our interview process, we offer a one-day paid trial. This trial is an opportunity for you to experience the role firsthand while allowing us to evaluate your skills in a real-world setting.

Job Responsibilities

-Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Requirements:

- Minimum 2 years of relevant experience in the F&B industry

- Preferably with good knowledge in MS Office and operating of the POS machine

- Good leadership and organization skills

- Strong interpersonal and communication skills

- Able to meet tight deadlines and attend to emergencies after work hours

• Accomplishes sales training human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining sales training system improvements; implementing change.
• Meets sales training financial objectives by forecasting sales training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness.
• Develops job results resources by designing information systems; maintaining libraries and databases; building interactive and integrated job support systems.
• Develops managerial results by orienting new managers; conducting management training programs; providing learning resources; coaching individual managers.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes sales training and organization mission by completing related results as needed.

The jobholder is responsible for the effective and efficient running of the Home Care Department. He/She is also responsible to ensure that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients’ needs, in accordance with established policies and procedures, standards of nursing care and practices.

Business Operations and Leadership

• Play a leading role as a resource person in an effective way of managing the home care business
• Lead and manage the day to-day operations of the home care department
• Responsible to achieve the set targets in meeting the profitability of the department
• Handle home care enquiries and provide financial counselling when necessary
• Work with marketing team to increase and implement marketing strategies to meet overall sales objectives of home care services
• Review existing and develop new home care policies, standard operating procedures and service agreement as and when the need arise
• Maintain an effective home care operations by initiating, reviewing and implementing standard operating procedures and policies
• Maintain documentation of client care services and records
• Evaluate the effective and efficient use of consumables and supplies
• Maintain and upkeep a proper inventory control with regular inspection and audits
• Responsible to prepare for periodic regulatory audit when it’s due

Manpower Management and Development

• Lead and manage a team of care staff in terms of their deployment
• Work closely with nursing training to develop their competency for ongoing update of their skills and knowledge which leads to professional career progression
• Plan proper scheduling for care staff based skill mix and competencies to fulfill client’s requirements and needs
• Facilitate in staff engagement and wellness to keep them motivated and engaged

Clinical Role & Clinical Quality

• Conduct assessment of new and existing clients to facilitate in developing the plan of care
• Perform nursing procedures as per request
• Work closely with Chief Nurse to ensure the clinical quality standards are disseminated and adhered to including compliance to nursing, infection control, safety requirements and regulations and practices

Department Operations

• Collaborate with other related departments to ensure smooth operational flow of the Home Care business
• Sustain strong engagements with clients and manage schedule of homecare services

Feedback Management

• Investigate and resolve all feedback and complaints received from all clients or regulatory body
• Assist in any investigation that is escalated to Chief Nurse
• Escalate any favourable, unfavourable and unresolved feedback to Chief Nurse

Other Duties

• Assume any other additional responsibilities as assigned by Chief Nurse
• Work with Chief Nurse to perform staff annual appraisal
• Provide timely submissions of appropriate report to the respective departments
• Maintain good communication and engagement with clients and sponsors

Requirements:

• Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage
• State Registered Nurse with valid practicing license issued by the Singapore Nursing Board.
• Valid certification in Basic Cardiac Life Support (BCLS).
• At least 8 years’ experience in management of department and have provide supervision to a team of subordinates.
• Strong clinical skills including understanding on health care system
• Strong interpersonal and communication skills to facilitate relationships amongst key stakeholders
• Service-oriented, meticulous, resourceful, independent and team player
• Possess positive work attitude, initiative and responsible to complete tasks and projects
• Analytical thinking, decision-making and good problem-solving skills

Mon to Fri: 8:15am to 5:30pm

Responsibilities:

- Leads new product design, development activities of connectors, wire harness and electronic packages.

- Responsible for managing pre-engineering, product design development of new products.

- Performs value analysis, value engineering and troubleshooting.

- Manage a team of Product Design engineers and responsible for products’ lifecycle.

- Guide team in performing data analysis, yield enhancement, product cost reduction and device reliability improvement.

- Develop market-specific connector products and optimizing product designs and yields.

- Initiate and implement improvement processes to improve efficiency and sustainability in productions.

- Communicate technical information to non-technical stakeholders, and building relationships with suppliers and customers.

- Ensure processes meet quality standards and safety compliance requirements.

Requirements:

- Degree / Diploma in Mechanical Engineering/ Electrical Engineering and or other related certifications.

- Possess relevant connectors industry knowledge and expertise

- At least 8 years of experience involved with product engineering (design and development)

- Experienced in leading a team

Responsibilities:

-Manage outlet day to day operation and sales

-Able to manage, coach and motivate sales and therapist team to achieve target and KPI

-Manage and make sure customers satisfaction are met

-Evaluate staff performance and provide feedback

-Other ad-hoc duties when required

- handles customers feedback

- perform beauty service when needed

Requirements:

-Experienced in Reception, Front Desk, Customer Service and Administrative duties

-Excellent customer service with good communication & Interpersonal skills

-Responsible, Positive work attitude and with good Initiative

-Prefer applicants with relevant experience in the Beauty Industry

Job Descriptions:

We are looking for a dedicated, creative food and beverage manager to join our team. The responsibilities of the food and beverage manager include managing food and beverage operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling customer complaints.

To be a successful food and beverage manager, you should have excellent customer service and problem-solving skills, as well as experience with designing menus.

Responsibilities:

• Designing delicious and attractive menus and continuously making improvements.
• Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.
• Building positive relationships with food and beverage vendors.
• Adhering to the food and beverage budget.
• Managing daily food and beverage operations.
• Following food and safety regulations.
• Maintaining positive customer relationships, processing complaints, and responding to customer needs.
• Assisting with marketing events.
• Creating and enforcing restaurant policies, targets, and KPIs.
• Hiring, training, and managing food and beverage staff.

Requirements:

• Minimum of 5 years experience in the hospitality industry, with an emphasis on food and beverages.
• Culinary or food service management degree may be advantageous.
• In-depth knowledge of the food industry.
• Strong working knowledge of related computer software, including restaurant management software.
• Ability to adhere to budgets and meet financial targets.
• Exceptional organizational, leadership, problem-solving, and communication skills.
• Ability to forecast food and beverage needs.
• Excellent customer service skills.
• Great delegation skills.

• Identify and pursue new business opportunities in contract logistics, developing strong relationships with potential clients to expand the company's customer base.
• Build and maintain long-term, productive relationships with existing clients, ensuring high levels of satisfaction and identifying opportunities for upselling or service improvements.
• Lead negotiations for new contracts and renewals, ensuring favorable terms and conditions that align with company objectives, while minimizing risks.
• Oversee pricing strategies, cost analysis, and financial forecasting for logistics contracts to ensure profitability and competitiveness. Develop and manage budgets for client projects.
• Conduct thorough market research to identify industry trends, competitor activities, and customer needs, using insights to shape commercial strategies.
• Work closely with operations, supply chain, and procurement teams to ensure that client requirements are met effectively and efficiently while aligning with company capabilities.
• Ensure that all logistics operations meet agreed service levels and performance targets, addressing any issues promptly and implementing corrective actions as needed.
• Monitor the performance of contracts through KPIs, ensuring that key deliverables are met, and reporting on performance metrics to senior management.
• Identify potential risks in contracts, pricing, and operations, developing mitigation strategies to safeguard company interests and maintain a high standard of service.
• Lead, mentor, and train junior commercial team members, fostering a collaborative, results-driven environment focused on achieving business goals and continuous improvement.

Requirements:

• Degree in any discipline
• Minimum 3 years of sales experience
• Proven track record in managing contract logistics operations, including warehousing, transportation, and inventory management, with a strong understanding of the end-to-end supply chain process.
• Expertise in negotiating contracts, pricing, and service level agreements (SLAs) with clients, vendors, and service providers to maximize profitability while maintaining high customer satisfaction.

Jolin Wong

R2096313

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

In this role, the Regional Sustainable Operations Manager will support a client for sustainability program implementation across the relevant APAC countries. The role will report to the Regional Sustainable Operations Director and will oversee the development and execution of energy and sustainability management programs to deliver success with key performance indicators including energy savings, carbon footprint reduction, utilities cost management, and water and waste management.

What this job involves

Key responsibilities include, but are not limited to:

• Develop and execute energy management or sustainability strategy, including local site-level plans.
• Implement energy and sustainability programs to reach objectives.
• Support reporting objectives and provide management information relating to the use of utilities and the impact on the internal and external environment.
• Manage the energy, waste, and water data collection process within the client’s technology platform and produce periodic (e.g., monthly, quarterly, annual) reports that are tailored to meet our client’s specific requirements.
• Drive operational improvements though the identification and implementation of opportunities to improve energy and sustainability performance across regional portfolio and building-level perspective.
• Collaborate with other JLL Sustainable Operations team members to share best practices, identify opportunities, and develop case studies.
• Engage with JLL facility managers to become the key point of contact for the provision of wide-ranging advice in relation to all aspects of environmental sustainability.
• Drive implementation of site-level sustainability plans to facility managers, and provide training to support their site-level activities.
• Develop and enhance systems and processes for delivering best practice sustainability performance and use of utility/sustainability management systems for monitoring and/or reporting purposes.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Requirements – Essential

• University Degree (Science, engineering, math or related fields)
• Technical understanding of the most common HVAC, electrical, mechanical, and building automation systems
• In-depth understanding of energy and water conservation measures
• Experienced with benchmarking and analysing utility data to drive sustainability measures
• In-depth understanding of Greenhouse Gas Emission scopes and reporting
• Ability to explain difficult or sensitive information and work to build consensus

Requirements – Desirable

• Experience conducting site walkthroughs in order to find conservation measures (e.g., ASHRAE Level 1 and 2)
• Strong project management skills and an ability to prioritize and meet deadlines in a high pressure, deadline driven environment
• Experience in the preparation of tenders and work orders and the ability to select appropriate equipment and service vendors
• Knowledge of environmental reporting, utility management and energy budgets, an environmental improvement program, and ISO 14001 compliance.
• Familiarity with energy procurement process and renewable energy options

Behavioural Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

This position is responsible for the planning, setting of the direction of the crew, and resource distribution of the restaurant to achieve an efficient, well-prepared, and profitable food and beverages restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavorful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Assisting the Operations Manager to work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Supervise the operations of at least two restaurants and above

• Perform other duties as assigned by management

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team