• Team Management Skill and Conduct Safety briefing
• Ensure Timely Progression of daily schedule
• Comply to all safe work practice and code of conduct
• Experience in site coordination and leadership
• Required to had Supervise Construction Work for WSH certificate
• Knowledge and Experience in handling of Welding equipment preferrable
• At least Class 4 Driving License with relevant Driving Experience
• Deliver of Materials to Construction Sites and other location
• Transport workers between designated location, including dormitory
• Transport foods between designated location, including dormitory
• Ability to handle at least 25kg repeatedly during work
• Ability to read, write and speak in English and Tamil
• Must be able to work on both Saturday and Sunday when requested
• Adhering to Company, Client in-house rules and traffic regulation
• Report to immediate superior to update
• Mostly work around Tuas South

Sales supervisors of retail sales employees may:

Greet and assist customers

Respond to customer inquiries and complaints

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when necessary

Instruct staff on how to handle difficult or complicated sales

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

Formulate pricing policies and accuracy

Attend trade shows to identify new products and services

Coach, counsel, recruit, train and discipline employees

Approve contracts with vendors

Utilize information technology to record sales figures for data analysis

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. Hardworking, motivated, serious, team player and passionate about food, beverage and service

2. Possess a well-groomed, clean and professional appearance

3. Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative

Job Requirements

-Must be able to work night shift and split shift

-Must be able to work extra hours if needed

-Serves as the link between direct reports and middle / upper management.

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, compliy and prepare reports, correspondence, and other information required by management, as well as, identify and resolve report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description & Requirements

· Extend recipes to facility population requirements.

· Fill pre-preparation and inventory pull sheets before every meal.

· Orient and train program for inmate workers.

· Stick to sanitation and safety program.

· Display good communication and human relation skills as per Food Service Manager’s directions.

· Support manager to manage high level of good client relations.

· Develop and set up local procedures for receipt, check and food and non-food issue.

· Cook varied regular and special diet foods for balanced healthy diet.

· Prepare meat, fish, poultry, vegetables and shell fish, soups, gravies, sauces and desserts.

· Use varied kitchen equipment in large quantity food production.

· Conduct administrative and human resource management functions with supervised staff.

· Offer advice, counsel and instruction to staff members.

· Handle disciplinary measures appropriate to authority delegated.

· Execute Equal Employment Opportunity policies and program.

· Oversee food preparation for adherence to quality standards.

-Order supplies to stock inventory appropriately

-Making coffee, toasting bread, cooking, cleaning, etc

-Min 5 years of working experience

-Produce high quality plated both design and taste-wise

-Assist in preparation, washing, peeling, chopping, cutting all food ingredients.

-Cleaning the food preparation equipment and other kitchen tools, housekeeping.

-Ensuring the food preparation areas are clean and hygienic.

-Comply with and enforce sanitation regulations and safety standards

-Resourcefully solve any issues that arise and seize control of any problematic situation

-Monitor portion control to meet requests and minimize waste

-Maintain a positive and professional approach with customers

-Ready to work any shift.
-Willing to work on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

· Communicate assigned cleaning duties to the cleaning team

· Monitor cleaning operations to ensure quality service delivery

· Assist in coordinating and liaising with clients at project sites

· Ensure teams adhere to safety measures during cleaning operations

· Implement operation plans to improve work processes and service quality

· Submit compiled daily cleaning reports to management

· Ensure stocks of cleaning tools and equipment are in order and replenishment orders are fulfilled in a timely manner

· Assist in implementation of maintenance schedule for cleaning devices on a timely basis

· Assist in planning work schedules and deployment of manpower

· Provide appropriate guidance to cleaners

· Facilitate effective work processes

· Provide feedback and recommend process improvements to the cleaning team

· Respond to major incidents and emergencies

· Report and update on major incidents and emergencies to the management

· Able to work any shift

· Able to work OT on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Title: Supervisor（ID2104）
Location: Telok Ayer / City Hall
Working Hours: 5/6 Days (Alt Weeks) / 54 Hours Per Week
Salary: $3300++

Job Description
• Supervising and directing the prompt, efficient and friendly serving of all food and beverages
• Assist servers, cashiers and host staff in their job duties when necessary
• Acting as a liaison between kitchen and front of house employees / operations
• Communicating effectively, giving clear direction, support, timely feedback and recognition of performance
• Handle table reservations
• Direct customers to table
• Ensure all opening, closing and running side-work duties are completed on a daily basis
• Maintain a safe and sanitary work environment
• Prepare table, lay out napkins and utensils
• Perform all other preparation tasks

Requirement
• Positive attitude and strong work ethic
• Good communication and interpersonal skills
• Strong team player mentality with a willingness to collaborate
• Flexibility to work evenings, weekends and holidays as needed
• Previous experience in a restaurant or bar is preferred but not required as training will be provided

RESPONSIBILITIES:

* Liaise with the Manager on a daily basis regarding current tasks, and assist in the planning of future tasks.

* Ensure all assigned duties are carried out, and that resources are efficiently utilized.

• Ensure that the school’s policies and procedures are adhered to by staff.

* Act as a communication conduit between management and staff.

* Maintain and control use of stock, equipment & consumables.

* Timeously request purchase of consumables, equipment and materials.

• Assist the Manager to maintain the asset register.

* Monitor and report absenteeism to the Manager.

* Actively promote Health and Safety, and report any breach directly to the Manager.

* Ensure that all staff wear all appropriate PPE.

* Where required, gather and provide information on a daily, monthly and annual basis, including schedules, consumable issues and usage etc.

* Prepare overtime rosters for approval by the Manager.

* Work with members of other teams as required.

* Check all equipment that require replacement items as needed.

* Report faulty equipment to the Manager within 12 hours of breakdown.

* Ensure housekeeping standards are met and maintained in all facilities, and report shortcomings/faults to the Manager.

The dormitory supervisor resides in the program’s summer dormitory, monitors program participants in the evening and overnight, and provides supervision on program field trips. The dormitory supervisor also supervises the residential staff and program tutors, who are primarily undergraduate students, and serves as a liaison between the Upward Bound staff and staff from Boston University's Office of Residence Life and Office of Residential Safety. The dormitory supervisor also helps with delivering tutor training. The dormitory supervisor is responsible for enforcing program policies and, in conjunction with the Office of Residence Life, responding to medical and non-medical emergencies. The dormitory supervisor also coordinates evening tutorials and recreational activities for program participants. This is an eight week position which includes the week prior to and after the summer program. Housing is provided for seven weeks.

Job requirements:

Completed a Bachelor’s degree; 2 years’ experience as a residence hall assistant; 1- 2 years’ experience working with high school age population; supervisory experience a plus; and satisfactory CORI check.

The manager is to oversee daily operations, ensuring smooth kitchen and dining room management, food quality, and adherence to cleanliness and safety standards. They recruit, train, and manage staff, handle scheduling, and address performance issues. The manager ensures excellent customer service, resolves complaints, and fosters customer satisfaction to encourage repeat business. Responsibilities include managing inventory, liaising with suppliers, controlling costs, and reducing waste. They also handle financial aspects like sales reports, expense monitoring, and budgeting to optimize profitability. Additionally, the manager ensures compliance with health and safety regulations, implements marketing strategies to attract customers, and engages with the local community. Strong leadership, customer service, and knowledge of Indian vegetarian cuisine are essential for success in this role.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Ministry of Crab Dempsey is a prestigious restaurant located in the heart of Dempsey Hill, Singapore. Renowned for our exquisite seafood dishes and vibrant atmosphere, we are dedicated to delivering an exceptional dining experience that combines culinary artistry with outstanding hospitality.

We are seeking a dedicated and experienced F&B SUPERVISOR (Front of House Supervisor) to join our dynamic team.

Responsibilities

· Oversee daily front of house operations to ensure smooth and efficient service.

· Lead and manage the front of house team, providing training and support as needed.

· Maintain high standards of customer service, addressing any issues promptly and effectively.

· Coordinate with kitchen and bar staff to ensure seamless service.

· Manage reservations and seating arrangements to optimize the dining experience.

· Handle customer inquiries, feedback, and complaints professionally.

· Monitor and manage inventory and supplies for the front of house.

· Maintain cleanliness and organization of the front of house areas.

· Assist in organizing and executing special events and promotions.

Requirements

· Open to Singapore nationals or Permanent Residents only.

· Minimum of 3 years of experience in a supervisory role in a high-end restaurant or hospitality environment.

· Strong leadership and team management skills.

· Excellent customer service and communication skills.

· Ability to handle high-pressure situations and resolve conflicts effectively.

· Proficiency in reservation and point-of-sale systems.

· Detail-oriented with a strong focus on quality and efficiency.

· Availability to work evenings, weekends, and holidays as required.

Job Description :
Repair the vehicle, record the repair process, and establish a vehicle repair file.
Reguirements：
You need to have rich experience in automobile repair and certain management experience. You need to know how to manage the maintenance team to ensure the smooth progress of daily work. In addition, you need to be responsible and be able to handle relationships with local governments, users, etc. to ensure user satisfaction.
In terms of skills, the auto repair supervisor needs to be familiar with vehicle maintenance, team management and related technical specifications. They should have the ability to solve vehicle technical problems and be able to conduct technical capacity improvement training for employees. At the same time, the auto repair supervisor needs to be proficient in using office software, have strong hands-on skills and the ability to solve problems independently.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities:

• Oversee the daily operation, ensures the quality, standards, and meet the expectations of the customers.
• Manpower planning and scheduling of work for outlet staff.
• Able to lead, develop, motivate and manage all outlet staff
• Enforcing company SOPs diligently.
• Ensures compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• Measure customer satisfaction, handle customer feedback or complaints, and services recovery.
• Work closely and constantly communicate effectively with all relevant departments in HQ for any matters in relation to the smooth running of the outlet operations

Job Responsibilities include, but not limited to:

• Perform shift duties.
• Over time may be required due to exigencies of duties.
• Perform traffic management at both driveways including car park checks.
• Perform access control duties by manning all entrances and exits.
• Perform Back Gate / Staff Entrance duty; all documents and Keys are kept and accountable for.
• Ensure all security equipment in working order and secure.
• Assist members in using or resetting personal storage lockers in the club.
• Assist members in all enquires and to maintain the standard of a Prestige Club.
• Receive, record and safe keep all items found as part of Lost & Found procedures.
• Respond to all emergencies in the club and to manage the Fire Alarm System / Lift Supervisory Panel.
• Report all incidents, defects, hazards, complaints, and feedbacks.
• Assist in carrying out all operational and administrative duties.
• Ensure conformity of work standards and consistency when carrying out departmental operations and other security and safety related matter on day-to-day basis.
• To conduct initial investigation into an incident, feedback, or complaints.
• Submit all relevant reports to management.
• Direct supervision of all security officers.
• Prepare daily manpower deployment.
• Manage the CCTV Surveillance System.
• Conduct daily briefings and On the Job training/coaching for Security Personnel (OJT).
• To conduct follow-up and/or follow through all investigations.
• To perform daily and weekly audit checks on security operations and equipment including health and safety.
• Conduct daily supervisory checks at all posts.
• Ensure fairness in deployment and dealings with all security officers by looking into their welfare and concerns.
• Report to management all concerns, feedback, findings on all security officers in their daily operations.
• Any ad-hoc duties assigned by Supervisor/Management

Join Our Team and Enjoy Fantastic Benefits!

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Accomplishes staff job results by coaching, counseling, and disciplining employees.
• Plans, monitors, and appraises job results.
• Conducts training.
• Implements and enforces systems, policies, and procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Provides quality service by enforcing quality and customer service standards.
• Contributes to team effort by accomplishing related results as needed
• Supervisor Qualifications / Skills:
• Quality management
• Supervision
• Tracking budget expenses
• Safety management
• Staffing
• Delegation
• Performance management
• Organization
• Fostering teamwork
• Self-development
• Giving feedback

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties
2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery
3. Ensure all daily operations works are carried out as per schedule
4. Attend to complaints and ensure customers' satisfaction
5. Check on staff punctuality and discipline
6. Packing of seafoods
7. Any other duties assigned by Superiors and Clients

Requirements:

1. Relevent experience in Seafood Industry/Fish Farm
2. Able to work OT including weekends and public holidays.
3. Excellent customer service skills and able to interact well with clients
4. Ability to carry out multiple tasks and a team player

Interested candidate please forward your CV to:

[email protected]

(Only shortlisted candidate will be notify)

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Roles and Responsibilities

• Lead, mentor, and manage the packing team to meet performance standards, productivity goals, and operational requirements.
• Oversee the training of new staff in proper vegetable growth and handling, equipment cleaning, sanitization procedures, and maintaining of packhouse to ensure and uphold the highest quality of standards across all stock.
• Develop proprietary growing techniques to enhance vegetable/crop yield and quality.
• Lead and execute improvement projects aimed at enhancing productivity, quality, and efficiency of the vegetable/crop production process, from seed cultivation to post-harvest handling.
• Review, verify, and maintain accurate records of daily harvest and quality reports for all vegetable produce.
• Collaborate with the production team and lead regular harvest inspections to ensure accurate calculations of stock balance and precise forecasting and alignment with sales demands.
• Manage stock control of consumables in the packhouse, driving improvements in the efficient use of materials and equipment.
• Develop processes to minimize produce or inventory wastage during post-harvest processes.
• Ensure compliance with Good Agricultural Practices (GAP) and maintain all relevant documentations of certification.
• Prepare and submit accurate and timely reports on operations, performance, and quality metrics.
• Undertake ad-hoc responsibilities as directed by senior management, including the Managing Director and Managing Representative.

Job Requirements:

• Experience in agriculture or a related field with leadership experience.
• Excellent problem-solving and decision-making abilities
• Experience in managing teams and optimizing production processes.
• Experience in developing processes to enhance quality of vegetables/crops
• Proven track record in inventory management and logistics coordination.
• Strong leadership and team management skills, with the ability to mentor and motivate staff.
• Strong attention to detail, ensuring compliance with quality and safety standards.
• Flexible and adaptable to changing operational demands.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The F&B Supervisor, is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotels and Hilton Group.

What will I be doing?

As F&B Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• In consultation with the Manager, agree and implement actions to make improvements to customer service.
• Complete the checklist in product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Confidently know the opening hours of all restaurants and hotel outlets.
• Be able to recommend other restaurants and city attractions to hotel guests.
• Actively check team members’ product knowledge on each shift.
• Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist managers and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensure that all team members are briefed for the details of the shift ahead.
• Complete the checklist on preparing the restaurant for service.
• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
• Escort guests to a table and ensure that their preference and request are acknowledged.
• Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedure.
• Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
• Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
• Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
• Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A F&B Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years of experience as Senior Captain / Supervisor in a restaurant with high level of quality and standards.
• Senior High School education or specialty in Hospitality.
• Good English skills to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Must have good knowledge of food and beverage preparation and service of various alcohol.
• Able to remember, recite and promote the variety of menu items.
• Open minded and outgoing personality.
• Willing to work for long hours.
• Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!