COMPANY DESCRIPTION

Grocery Logistics Singapore (GLS) a wholly owned subsidiary of FairPrice Group Supply Chain, is a well-established logistics player in the Fast Moving Consumers Goods (FMCG) segment, incorporated since January 1993. Other than being the key logistics provider for NTUC FairPrice and its subsidiaries, we had serviced the Dairy Farm Group, Royal Ahold Group (since exited from Singapore Markets) and many small supermarket chains since our establishment.

RESPONSIBILITIES

• To assist the Facilities Executive on matters relating to the security within the DC.
• He/She shall lead a team of technicans, outsourced security officers and housekeepers to ensure the smooth operations of day-to-day building's operations.
• He/She shall provide solutions to preventive and corrective maintenance of building facilities and fire protection facilities and equipment at all times
• He/She may be cross-deployed to support other DCs/warehouses whenever needed. As a Supervisor, he/she shall always be on standby 24/7, ready to respond to crisis and emergency.

• A minimum of 'O' Level and above is preferred. Candidates with qualification below 'O' level should come with relevant working experiences
• Minimally 2 years of leading a team in any facilities settings
• Relevant knowledge in logistics or warehousing facilities will be advantageous
• Must possess a valid PLRD security license
• Preferably trained in CERT, First Aid and AED

• Work location: 37 Joo Koon Circle
• Working arrangement: 5 days work week including public holiday and weekend, rotating shifts (7:30am - 5pm/ 12:30 - 10pm / 1:30 - 11pm).
• The position would need to attend to urgent matters outside of working hours too.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

-Assist in daily operations
-Ensure that the cafe and coffee house is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-Resolving of conficts in a professional way
- Positive attitude and commitment to excellence
- Respective skills in functions to be performed
- Excellent interpersonal and communications skills

-Willing to work on Public Holidays and weekend
- Willing to learn and able to work under pressure
- Must be able to work split shift
-Must be able to work extra hours if needed

Here at THE PROVIDORE SINGAPORE we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

If being part of a fun, dynamic team that works hard yet plays harder is something you are looking for, what are you waiting for? You might just be the next celebrated member of our team!

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

OUR BRANDS:

1. THE PROVIDORE SINGAPORE

Western Cuisine

• Downtown Gallery, Mandarin Gallery. Paya Lebar Quarters, Raffles City, Raffles Place, Wisma Atria, and Vivo City

2. RISTORANTE LUKA

Japanese & Western Fusion

• Tanjong Pagar and Cross Street Exchange

3. SUSHI KATORI

Omakase Sushi

• Tanjong Pagar

4. THE WINE DISTRIBUTION COMPANY (TWDC)

• Ayer Rajah

HIRING FOR:

RESTAURANT MANAGER

• THE PROVIDORE SINGAPORE

Western Cuisine

Job Description:

You will be responsible for managing the daily restaurant operations, safeguarding our restaurant's revenue, profitability, and quality goals.

This will be achieved by preserving our positive and productive work environment for the betterment of our employees, as well as by upkeeping the highest standards of customer service quality for our guests.

• Adhere to the standards of service and lead by example, as per requirements and training
• Work closely with the Marketing team to organize marketing activities, such as promotional events
• Guide the team in positively recommending and promoting meal items to our guests, as well as advising them on any on-going promotions
• Be involved and prepare for pre-service meetings
• Evaluate the operations and procedures and suggest improvements
• Create a sound and strong working relationship with staff and develop them to their fullest potential
• Attend and promptly respond to our guests on only queries and / or needs
• Participate in the regular evaluation of operations and procedures, suggesting improvements wherever possible
• Support enforcement of strict hygiene regulations and upkeep of the restaurant's overall cleanliness, hygiene, and safety standards
• Plan and prepare employee rosters, and reports where required
• Any other skill-development or ad-hoc task as assigned

Job Requirements:

• Will be good to have at least 5 years related working experience in a similar restaurant or Food & Beverage (F&B) environment

*We have a long and positive track record of developing our Restaurant Supervisors to Assistant Restaurant Managers, Restaurant Managers and Multi-Outlet Managers

*There are also career development options in Bar, Back-of-House (BOH, Bakery, Pastry, Deli, and Retail if the interest and passion is there

• Able to work under pressure in a fast-paced, yet fun environment
• Great communication skills with positive, interpersonal, and man-management skills
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

We look forward to receiving your application, and the opportunity to meet you!

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

· Roles & Responsibilities

· Roles & Responsibilities

· - Manage day to day operation

· - providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators

· - Ensure safety compliance, quality control of equipment

· - Develop training materials and conduct training session

· - Monitoring the performance of the employees

Requirement:

· - at least 2 years in F&B industry before

· - able to work on weekends

· - patient & easygoing personality

• Strong interpersonal and leadership capabilities
• Excellent organisational and communication ability
• Prior managerial or supervisory experience
• An aptitude for problem-solving and decision-making
• Knowledge of business policies and practices

-Must be able to work night shift and split shift

-Must be able to work extra hours if needed

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, complies and prepares reports, correspondence, and other information required by management, as well as, identifies and resolves report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

-Must be able to work night shift or split shift

-Must be able to work extra hours or weekend if needed

• Communication Skills: The ability to communicate concisely, clearly, and effectively, orally and in writing
• Problem-solving Skills: The ability to recognise issues and find solutions quickly
• Organisational Skill: Ability to properly manage time and resources and set project priorities
• Technical Proficiency: A thorough knowledge of the relevant industry and the technical abilities needed to carry out the task
• Performance Management: Setting performance objectives, assessing performance, and giving team members feedback

Supervise and lead workers to perform on site work for Carpentry Formworks and reinforcement of concrete works.

· Ensure All Timber Formwork Structural reinforcement and job as per SS requirements

· Able to read drawings

· Able to carry out construction work involving Formwork /Reinforcement /Concreting

· Able to have Timber/ Aluminium/ Steel Structural Formwork acknowledge

· Able to do costing of Formwork materials

· Responsible for reading and interpreting drawing

· Calculation quantity of material requirement

· Monitor Shutter making and assembling process

· To take responsibly practicable, such measures as are necessary to ensure that during the properly erected

Key Job Responsibilities:

• Assist the Head of Operations in all daily tasks and matters within the Operations Department.
• Liaise closely with customer in project executions including carrying out site surveys, preparing designs and documentations (method statements, safe work procedures, risk assessments, fall prevention plans and lifting plans) for submission, arrange manpower and logistics to deliver construction equipment to site, install, commission, maintain, inspect, shift, troubleshoot, dismantle and return construction equipment to workshop.
• Conduct frequent site inspections to ensure work done in accordance with contractual scope of work, customer requirements and manufacturer specifications as well as take prompt corrective actions.
• Prepare and submit service reports with pictures, work done forms, weekly inspection checklists and maintenance checklists to customers and Head of Operations.
• Liaise with AEs and PEs to carry out designs, inspections and testing as well as submit drawings, calculations, COS and LM certificates to customers promptly.
• Conduct user trainings and safety briefings as well as organise safety campaigns.
• Perform incident investigation and root cause analysis as well as prepare incident reports with pictures.
• Manage the training, productivity and well-being of the teams assigned by the Head of Operations.
• Ensure our construction equipment and accessories on-site are fully accounted for at all times and implement necessary measures to prevent loss and damage.
• Perform asset and inventory reconciliation and generate monthly reports for Management.
• Use Enterprise Resource Planning system to complete daily tasks and assist in the implementation and improvements of the system.
• Ensure procedures, products and services rendered comply with Company policies, government regulations and ISO standards.
• Maintain historical records for annual accounting and ISO audits.
• Undertake additional tasks and responsibilities when required or as instructed.

Pre-Requisites:

• Team player with strong interpersonal, communication and written skills, leadership qualities and ability to manage multiple projects under tight timelines.
• Must be able to read and understand architectural and structural drawings.
• Knowledge in electrical/electronic/mechanical concepts and AutoCAD will be an advantage.

Brief description of the Restaurant

Music is life. And we're in it for the song, art, tastes and the authentically Hard Rock touch. Live inside the moment at a Hard Rock Hotel, Resort or All-Inclusive experience, where classic memorabilia sets the stage for a one-of-a-kind experience. Feel your heart pound to the beat of our live music at Hard Rock Live entertainment venues. Catch your breath as you bet it all on one more toss of the dice at Hard Rock Casino. And don't forget to “mmmmm”, “ooooh” and “aahhh” to the flavors of Hard Rock Cafe.

Job Descriptions

• Receiving and ordering product.
• Making prep recipes and menu products to spec.
• Properly labeling, dating, covering and refrigerating prepped items for the line.
• Performing opening, closing & side duties – setting up, stocking, and breaking down all kitchen equipment and prep, line, expo stations.
• Maintaining a clean and organized kitchen, line, expo, dish room and back dock.
• Cleaning dishes and operating a dish machine.
• Practicing safety and sanitation standards.
• Having a sense of urgency.
• Stocking products.
• Recycling products.
• Properly reading items printed on order tickets or automated Kitchen Display System.
• Assembling orders - double checking product quality and specs.
• Demonstrating impeccable product knowledge.
• Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures.
• Communicating professionally with co-workers and Front-of-the-House staff.
• Acting as a liaison between the Heart-of-the-House and Front-of-the-House staff.

Benefits

• Staff Meal / Uniform

Working hours

• 5 days / 44hours per week

Requirements:

· Minimum 5 years’ working experience in Mechanical & Electrical Construction

· Ability to read drawings and to plan resources and manpower

· Possession of a Certificate in Building Construction Safety Supervisors & Work at Height Supervisor Certificate

· Independent, resourceful, self-motivated, hardworking and able to work as a team

· Able to work in a fast pace environment and handle tight deadlines

Responsibilities:

· To coordinate and supervise site workers and subcontractors;

· To assist in project engineering of mechanical and electrical systems;

· To assist in co-ordination and management of assigned projects / facilities;

· Ensure material ordering is per specifications and per budget;

· Ensure efficiency in manpower deployment on site.

Our client is a Manufacturing company in the Biomedical industry. Due to their current expansion plan, they are looking for a Production Supervisor to join their Production team, in hopes of developing the current high performing production team. They are located in the North – easily accessible.

Duties

• Assist in overseeing daily production operation to ensure day-to-day operation runs smoothly
• Supervise the production team and responsible for manpower and machines allocation
• Execute and train staffs in production team to ensure they can perform their jobs accordingly
• Maintain and improve molding processes to reduce discrepancies
• Ad hoc duties assigned by superior

Requirement

• At least 2 years of experience in Manufacturing industry
• Diploma in any discipline

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

• General Management
• Customer Services
• F & B
• General Work
• Taking orders from the customer
• Serve food and beverages to customer
• Responsible for clearing, collecting and returning food and beverage items to the proper area
• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Checking in on dining customers to enquire about food quality and service
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
• Monitoring the restaurant’s cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service
• Resolving customer complaints in a professional manner
• Able to handle work in a fast-paced environment
• 6 days work week including weekends and public holidays

Roles & Responsibilities:

1. Lead and direct high-pressure construction projects, ensuring uncompromising quality and meeting stringent deadlines.

2. Adapt sun exposure or hazard environment

3. Need to hands-on and do not mind to getting hands dirty

4. Must be able to work in day or night shift if required

5. Must be able to work in weekend or public holidays if needed

6. Collaborate seamlessly with stakeholders, architects, and vendors to overcome complex challenges.

7. Present detailed reports, providing effective solutions for critical issues promptly.

8. Exhibit unwavering flexibility, working extended hours, weekends, and frequently traveling between sites.

9. Any other ad-hoc duties assigned

Requirements:

1. 6+ years of hands-on experience in construction, with at least 3 years in a high-pressure leadership role.

2. Expert knowledge of cutting-edge construction equipment, safety protocols, and industry best practices.

3. Proven ability to thrive under extreme pressure and maintain composure in challenging situations.

4. Excellent communication and conflict resolution skills for effective team management.

5. In-depth knowledge in a field of Construction, Electrical, Plumbing & ACMV works, coupled with exceptional problem-solving capabilities.

6. Physical stamina to perform demanding on-site duties.

7. Must be able to travel to sites using public transport; if company transport not provided.

8. Willingness to travel extensively and work in varied environmental conditions.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.

Responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

Requires working experience in the F&B sector for more than 5 years in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. Directly manages and directs Operational staff.

Job Scope:

1. Handle operational activities eg merchandising display, ordering of foods and supplies and from direct suppliers stocks

2. Establishes restaurant business plans by surveying restaurant demand

3. Monitoring restaurant finances, including sales and expenses

4. Sales initiatives and targets must be achieved

5. Securing people for opening and closing shift and must have relievers in case of absents, mc and leaves. and documentations.

6. Cleanliness. (for RWS must obtain passing grade on inhouse quality assurance auditors.

7. Controls purchases and inventory by meeting with the account manager

8. Food safety and hygiene

9. Profit and loss of outlet being handled

10. Financial auditing of store documents.

11. Handling mall leasing requirements and updates.

12. Resolving repairs and maintenance issues ( for rws: outside premises marketing collaterals)

13. Reporting directly to the owners for emergencies.

14. Trainings for new hires

15. Handling customer complaints

16. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

17. Accomplishes company goals by accepting ownership for accomplishing new and different requests

Job Requirements:

· Degree in related field

· A Minimum of three years of experience required

· Proven work experience in a restaurant setting

· Proficient in Microsoft Office

· Leadership Experience

· Excellent Organizational Skills

· Strong knowledge of restaurant management software

· Team work

· The ability to work autonomously

· Willing to learn new things

· Required to work 6 days work week and able to work on weekends and Public Holidays

· Social Media Posters, Brochure and Logo Design skills

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

Interested candidates can forward their CVs in PDF format to [email protected]

Planning and Operations
- Promote Eldercare services and programmes
- Ensure the overall smooth operations of AAC within the allocated budget
- Lead and plan seniors outreach activities to know our seniors in the community
- Plan and organize active ageing programmes that improve daily attendance at the centre
- Upkeep AAC to provide a safe and conducive environment for seniors
- Ensure all the senior activities and programmes in the AAC promote a community climate of multi-racial tolerance, harmony and cooperation among residents
- Collect regular feedback from befrienders on vulnerable seniors' conditions and engage appropriate community partners to address those issues
- Plan marketing activities and develop publicity materials with the support of the Corporate Communication representative.

Partnerships
- Develop the network and collaborate with community partners and national bodies, for example, RHS, grassroots, social service agencies, NAC, SportSG, etc. on suitable programmes and activities for seniors
- Empower and develop active seniors to serve other vulnerable seniors in the community. Attend networking sessions and management meetings as required

Administrative work
- Support necessary evaluation and all critical reporting processes for the management and funders of the programme
- Ensure ontime and accurate reporting to the management and funders
Supervisory role
- Recruit, supervise, and engage staff, microjobbers, volunteers to help run or assist in the AAC's programmes
- Coach and guide the team members to deliver their duties May require to perform additional duties as requested

Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

-Selling to independent stores.

-Networking and developing new relationships with potential target customers through all channels.

-Liaising with customers, delivering a friendly and efficient service.

-Taking orders and arranging deliveries ,communicating about order updates, additions or deduction to the collection, feeding back to the team on intelligence gained, including sell-through, issues with products and competitor comparison.

-Accurately and promptly maintaining complete records of all aspects of your work, including activity, sales, and insight from customers.

-Providing open, fact-based feedback on customer reactions to products, competitors, market trends and any other relevant matters.

-Confident and persuasive sales person, with energy and determination to grow sales strongly

-Excellent communication skills and a passion for convincing people

-Target-driven, and able to plan and prioritise your work to meet agreed objectives and deadlines

-Strong people and interpersonal skills needed for ongoing client relationships

-Able to work independently and also within a team

-Able to work on weekend

Main Job Description

• Supervising, coordinating and scheduling the daily activities of construction trades-people
• Establishing methods to meet work schedules and coordinating work activities with other departments/subcontractors/supervisors/managers
• Training or arranging for the training of workers in job duties, safety procedures and company policies.
• Ensuring standards for safe working conditions are observed
• Continuously review and improve the production & warehouse area housekeeping, ensuring that it is always, well-maintained, organized and clean.
• Ensure a safe and healthy work environment in Production area
• Lead improvement projects and housekeeping.
• Manage operators performance and retention.
• Follow all safety protocols
• Coorperate fully with company staff

Requirement

• Min 1 year relevant working experience in construction industry
• Certificate in Building Construction Safety Supervisor Course
• Able to work under pressure and fast track environment
• Excellent team player and good interpersonal skills.
• Hardworking and good working attitude
• Location: Gul Circle

Restaurant Manager/Assistant Manager

$3000-$4000

5 days shift work

Location: Novena

Company Benefits:

• Monthly sales incentives

• Medical/dental benefits

• Staff meals & uniform provided

Responsibilities:

• Coordinate the entire restaurant operation, manpower deployment, and schedule planning

• Able to deploy, supervise, direct, and motivate staff

• Handle administrative and paperwork

• Daily sales reporting /Sales settlement

• Manage stock level and monthly stock take

• Procurement and liaising with suppliers.

• Update and maintenance of all operational equipment

• Hosting Guests at their tables

• Making & Confirming Guest Reservations

• Customer Service / Waiting on guest

• Deliver excellent customer service and ensure customer satisfaction

Requirements:

• Min 2 years relevant experience

EA Name: MANPOWER ACCESS PTE LTD

EA License No: 13C6854

EA Personnel Name: Teo Zhi Wee

EA Personnel Registration No: R22103947

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts