Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

The main objective of our department is to explore new business opportunities in urban development and solutions in Southeast Asia. You are expected to contribute to design and create new and sustainable businesses for the company. The roles include but not limited to the followings:

· To gather and analyze reports to identify market trends, new destinations and growth opportunities in asset finance, real estate and infrastructure business, including Data Centre, in Southeast Asia.

· To establish contacts with industry players, consultants, bankers, etc to exchange market information and ideas.

· Staying up to date on market intelligence.

· To understand Tokyo head quarter’s strategies and requirements.

· To build relationships with Singapore based prospective business partners and identify opportunities to amplify partnership to advance the business.

· To coordinate, support and manage interactions and communications to diverse groups of stakeholders with the objective of forming possible partnerships and commercializing projects.

· To ensure regulatory compliance (Board Meetings, Annual General Meeting, Audit and Taxation) for the existing businesses.

Job Requirements

· Skills to prepare effective presentation materials both in Japanese and English to communicate with counterparties.

· Significant knowledge on corporate finance and private equity fund operations and to conduct financial analysis on investment projects.

· Basic knowledge on the real estate and infrastructure development businesses.

· Basic knowledge on sustainable solutions, ESG and SDGs.

· Basic knowledge on the digital technology and economy.

· High proficiency in Japanese and English (listening, speaking and writing) to communicate effectively through phone calls, emails and/or meetings with Tokyo HQ, Mitsubishi Corporation’s group companies and/or local and/or Japanese staff.

· Skill to prepare effective presentation materials both in Japanese and English to communicate with customers and/or for internal approval.

· More than 2 years’ experience in investment or business development.

We are an oral surgery practice in Novena and we are looking for an experienced and highly motivated dental surgery assistant to join our team.

Responsibilities of a Dental Surgery Assistant:

• Prepares treatment/OT room, dental equipments and instruments for patient
• Assists oral surgeon (specialists) on simple and complex surgical procedures.
• Protects patients and employees by adhering to infection-control policies and protocols.
• Complying with procedures, rules, and regulations to maintain a safe and clean working environment.
• Focused and always on the ball when assisting our Oral Surgeons for any treatment or surgery
• Able to provide great patient care at all times
• Listens and has a strong sense of teamwork

Job scope also includes maintenance and upkeep of clinical equipment and instruments, medical supplies stock take, as well as ad-hoc reception, and general administrative duties.

Assistant Financial Controller - M Hotel Singapore

Position Summary

Reporting to Financial Controller in oversee all aspects of financial control & reporting requested by management and corporate office. He/she is to ensure compliance with accounting standards, regulatory and corporate policies.

Responsibilities

• Oversee all aspects of financial control and analysis, including budgeting, forecasting and cash flow management
• Ensure timely and accurate month end closing;
• Conduct periodic audits to assess the effectiveness of internal controls and identify areas for enhancement
• Liaise with internal and external parties such as auditors, bankers etc;
• Lead and mentor a team of finance professional, providing guidance and support to foster a high-performing and engaged team culture

Roles & responsibilities

• Handle patient enquiries efficiently & politely
• Improve sales through patient enquires
• Dispense medication & giving post treatment instructions
• Billing
• Coordinating & booking appointments
• Coordinating lab cases
• Cleaning & sterilization of instruments
• Assist Dental Surgeon in dental procedures
• Scaling polishing
• Fillings
• Implant & wisdom tooth surgery
• Root canal treatment
• Crowns
• Dentures
• Housekeeping
• Stocktake
• Cleaning of premises
• Ensuring the clinic always operational
• Ensure treatment room is sufficiently stocked all the time
• Lab casting

Requirements:

Personality

1. Cheerful Hard worker - Willing to work OT in some situations Mature & understanding
2. Team player - Willing to help colleagues out
3. Willing to learn & improve
4. Able to handle stress & take criticism
5. Good communication skills -Able to communicate with team member & patients
6. Sense of responsibility - hand over duties properly

Skills

1. Basic knowledge of using computer
2. Previous dental experience (minimum 1 year)
3. Training will be provided to those without experience
4. Able to commit to 2 weekday nights & 1 weekend (either Saturday or Sunday) at least , occasionally both weekends
5. Fluent in mandarin (added advantage)
6. Incentives :

Attractive remuneration possible depending on performance

44 hr work week - roster based

Effort & hardwork will be rewarded

Acquiring of lifelong skill set Engage in meaningful work

Position:Manicurist/Nail Technician Sales

Working Days: 6 Days

Working Timing: Mon-Fri 10am-8.30pm, Sat 10am-6.30pm

Working Location: The Arcade (Near Raffles Place MRT)

Salary: Basic $1800 - $2200 Exclude comms

Responsibilities & Duties:

• Provide press on nail service
• Sell Press On Nail Service Packages, Hand Spa Packages, Pedicure Packages (Press On Nails)
• Provide great customer service with our clients
• Keep work area clean and sanitary
• Cashiering
• Inventory counting

Other Requirements:

• Full Time
• Minimum 1 year providing manicure and pedicure

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745