Job Descriptions:

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Other relevant duties as assigned

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Is willing to learn new options/offerings and upgrade their skillset to better serve customers

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to kenneth(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

Responsibilities:

• Maintain cashbook and perform bank reconciliation on main operational account;
• Put in recommendations and assist in the management of the Group's cash position, liquidity planning;
• Execute day to day treasury transactions and liaise with the banks on settlements;
• Liaise with the Group’s subsidiaries on Treasury data collection and report submission;
• Perform data entry of Treasury data and upkeep of the Treasury Management System;
• Assist in the preparation of Treasury reports for Management;
• Assist in reviewing and monitoring of the Group’s bank facilities limits, usage, and loan covenants;
• Assist in the management of the Group's bank accounts and signatories including on internet banking platforms;
• Assist in the preparation and status tracking of Internal Approval Forms (e.g. EBDs);
• Assist in reviewing loan documents for project/corporate loans;
• Assist in the update of the Group’s Treasury manual and documenting of Standard Operating Procedures (SOPs);
• Prepare audit confirmations and documentation for annual audit;
• Any other duties and responsibilities assigned from time to time.

Requirements:

• Diploma or Degree in Accounting, Banking or Finance or equivalent professional qualification
• Proficient in Microsoft Office applications e.g. Excel, Powerpoint
• 1-2 years prior experience within a corporate treasury environment would be an advantage
• Fluent in English and preferably able to read and handle documents in Chinese
• Meticulous and willing to learn

HIRING FOR: HR EXECUTIVE

Gusto X PTE LTD

We are looking for a Human Resources Executive to work in the Operation team in Singapore. You will be responsible for areas of HR including recruitment, employee engagement, compensation and reward and performance management cycles.

We look forward to receiving your application, and the opportunity to meet you!

Duties and Responsibilities:

• Develop and implement strategies to enhance staff morale and job satisfaction.
• Handle monthly payroll processes, including reimbursements, CPF, and claims.
• Calculate overtime and monthly variable bonuses.
• Monitor attendance for all employees across outlets.
• Manage leave matters, insurance claims, and business grants related to pay.
• Track and process medical claims and reimbursements.
• Apply for, issue, and renew work passes for foreign employees.
• Create job descriptions, manage job postings, screen candidates, and conduct interviews.
• Handle all employee documentation, including contracts, onboarding forms, uniform deposits, and data entry into the HR system.
• Prepare employment contracts, promotion letters, termination letters, and disciplinary action letters.
• Conduct general filing and scanning of employee files.
• Maintain and manage employee records.
• Issue uniforms and name badges to new hires.
• Create and administer staff satisfaction surveys and provide counseling as needed.
• Plan and implement training programs and handle related grant matters.
• Manage all office administrative tasks such as ordering stationery and pantry supplies.
• Perform any other ad-hoc duties as required.

Requirement:

• Diploma in HR Management, Business Administration or equivalent.
• Minimum 2-3 years of relevant working experience.
• Good knowledge of local employment laws & HR related matters.
• Experience in F&B or Hospitality industry and HR experience would be an advantage.
• Using Maju system
• Proficient in MS-Office Word, Excel and PowerPoint.
• Can work under pressure
• Able to multi-task and meet deadlines.

Benefits:

• Quarterly performance bonus and profit-sharing bonus available.

Interested candidates, please Whatsapp me the HR Department (Serena) at +65 8539 8837. Only shortlisted candidates will be contacted.

Thank you.

Key responsibilities

• Focuses on day-to-day execution
• Provides day to day implementation, optimisation and upload of client campaigns through direct input and supervising junior staff
• Liaises with vendors and third party reps to maintain and develop relationships and build knowledge of new features and betas
• Interprets performance reports to provide actionable insights and analysis to meet campaign objectives
• Generates campaign reports and is responsible for pacing, QA and trafficking

Requirements

• 2-3 years' experience is preferred in a Performance, social media or biddable media team.
• Passionate about and engaged with the fast-changing world of performance media and digital marketing.
• Committed to building a career in a digital performance marketing agency.
• Practical expertise in performance activation on self-service biddable platforms (knowledge of additional tech platforms is an advantage too).

-Provide quotation to internal / external customers

-Manage pricing updates for existing customers (rates extension and/or revision, monthly market GRI and other surcharges)

-Work closely with countries to develop pricing strategies for new / existing customers / global accounts

-Manage RFQ process for global key accounts and target customers

Executive Ship Management (ESM) is a premier ship management company preferred by the industry leaders for our superior professional expertise and bespoke services to discerning shipowner.

ESM is part of Executive Group, an ensemble of seven maritime service providers, headquartered in Singapore with offices in 11 cities around the world. Group services include ship management, management and ownership of offshore vessels, marine supply and repairs, chartering and commercial management, maritime software solutions and maritime training centre. (www.executive-group.com)

What we offer

The Executive Group is poised to lead the maritime services industry by driving innovations and creating strategic value for its partners.

In order to keep pace with its growth and expansion, the company is looking for highly motivated and passionate individuals to join the team with tremendous growth potential within its group companies.

Job Highlights

• Walking distance from Tanjong Pagar MRT
• Working hours: Monday - Friday 9 am - 6 pm

Responsibilities

• Execute daily administrative tasks efficiently.
• Monitor and promptly respond to emails and faxes, taking immediate action on requests.
• Regularly dispatch official communications to vessels as directed.
• Compile and generate reports accurately.
• Organize and maintain correspondence files.
• Provide comprehensive administrative support to the department.

Requirements

• ‘O’ Level / Diploma qualification.
• Excellent written and verbal communication skills.
• Proficiency in MS Office applications.
• Meticulous, organized and timeline sensitive.
• Candidates with prior secretarial experience in ship management companies or related industries will be given preference.

Embark on a rewarding career with us and be part of a dynamic team where your skills and dedication are valued. Apply now to kickstart your journey in the maritime industry!

As Regional Sales Controller you will play a key role in the organization, enabling the business to grow through investment strategy and operational expertise. You drive and deliver on sales/controlling goals and are constantly looking for possibilities to develop the business and our teams.  In partnership with the Regional Sales Manager, you are responsible for the overall customer experience as well as the Sales, Profit and Operations in all touchpoints. You will set the Controlling strategy across the region consisting of Greater China, South Korea and South East Asia.

What you will do:

• Monitor, analyze and benchmark weekly/daily sales plans and results for each channel across the region. 
• Perform monthly and quarterly reviews of controlling KPI's, variable costs and identify opportunities to drive strong results. 
• Annual Budget set up in collaboration with the Global Controlling team. 
• Partner and follow up with managers across Retail, E-commerce, Merchandising and PR & Marketing on budgeting, planning & forecasting of Omni Sales, Commercial and Operational KPI’s.
• Secure strategic & operational goals together with the Regional Sales Manager. 
• Drive commercial thinking, methods, analysis, reports, business cases & actions to optimize results and drive profitable growth. 
• Being a strong informal leader and important stakeholder in all decision making in the region. 
• Optimize / constantly improve the current controlling methods, knowledge and ways of working with our teams. 

• Perm
• At least 3-4 years of retail leasing experience
• Experienced managing large scale/fast-paced malls
• Good interpersonal skills and extensive network of contacts

Responsible for the leasing, marketing and lease management activities of the shopping mall including implementing strategies to maximise rental and occupancy within the shopping mall.

Job Description

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company’s assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.

• Degree in Estate Management, Building, Business Marketing.
• At least 3 to 4 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Candidates who have relevant experience in the same industry will have an added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

Responsibilities

• Understand and support the company’s strategy and mission
• Communicate business plans between HQ and Singapore to materialize strategy and analyze business proposals
• Research competition to identify threats and opportunities
• Provide consulting advise to align processes, resources-planning and department goals that align with HQ’s overall strategy for senior executives in making effective decisions
• Construct, present and prepare business plans, reports, forecasts and analytical models
• Any other duties as assigned by the management

• Strong in business Korean & English language and deep understanding of the Korean / Singapore culture to prepare, present and draft business related reports for HQ Korea management team.
• Proven experience in the area of Strategic Analyst, Planner or Business Consulting background
• Understanding of market research and data analysis
• Knowledge of business operations and procedures
• Demonstrable strategic thinking abilities
• Analytical mind with problem-solving aptitude
• Organizational and leadership skills
• Excellent communication and presentation skills
• Good knowledge of Microsoft applications including Power Point and Excel
• BSc/BA in Business Administration, Marketing or any other related field; MSc/MA/MBA is a plus

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses (T&C applicable)

The Sales Executive is responsible for obtaining new leads and following up with prospective and existing clients.

Detail Job Scope

• Understand the list of company’s courses and their unique selling points to effectively communicate them to prospective clients.

• Build and maintain relationships with clients.

• Handle questions or concerns from prospective clients

• Report on sales activities and results to the management.

Requirements :

• Possess 'O' Levels Certification and above

• Motivated and Driven

• Comfortable speaking to potential clients

• Detailed

• On the job training

• Good spoken English , this position may need to interact with China client

Benefits

A comprehensive training program will be taught and guidance will be provided on sales techniques for better customer acquisition .

Attractive commissions

career progression opportunity for good performance employee to Team Leader

Inside Sales Engineering.

· Review customer RFQ applications/specifications and prepare technical proposals/responses.

· To generate quotations for all divisional products in response to customer RFQ’s.

· Maintaining accurate records of all quotation and contractual information.

· Entering Projects onto RSMS following quotation review and action the sales team as required.

· Review customer purchase orders against sales quotations to ensure that the information is complete, correct, concise and organised.

· Communicate with customers for the jobs associated with projects and bring them up to date as needed.

· Liaise with the operations manager and/or RSS Manager for any factory fit and/or site work needed for jobs related to projects.

· Work with the sales team to gather customer information required in order to complete a contract.

· Liaison with departments such as Purchasing, Production Planning, Engineering, Accounts, and Shipping ensuring fulfillment of the customer requirements.

· Participating in internal and external meetings with customers, inspectors, and expeditors.

· Assist with processing of sales order and other purchase order from time to time due to overload and staff absences.

· Co-operate with their manager to identify and implement best practices throughout the Company.

· Training other employees as needed from time to time.

· As required working within a project sales team to provide a coordinated effort to ensure the Rotork outcome.

· Perform other duties as assigned.

Customer Service

• Show confidence in dealing with customers in different situations
• Create a good rapport with customers by providing a positive customer experience at all times
• Manage customers’ expectations by offering the appropriate support and/or solution

Operational

• Manage Singapore Dollars & foreign currencies float effectively and accurately
• Assist Teller to collect Singapore Dollar deposit and cash processing
• Perform Teller duties if the need arises
• Ensure accurate transaction validations are performed
• Maintain accurate daily cash holding balances
• Perform daily check on foreign currency stock holdings
• Other ad hoc duties assigned

Compliance

• Adhere to Bank / Department policy and guidelines strictly to ensure task is carried out properly

Team Work

• Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the team

   

The Senior Director of Internal and Executive Communication, Asia Pacific, drives the direction and development of the internal communication strategy and plan for the region with the primary goal of energising Visa’s culture through an invigorated and modernised approach that gets people excited and generates enthusiasm about Visa’s business strategy, purpose, and culture. The role serves as the principal internal communication advisor to Asia Pacific Leadership Team for key strategic communications to engage the wider Visa population on relevant business priorities and key milestones, and is accountable for all internal communication for the Regional President of Visa Asia Pacific. 

Key Responsibilities:

• Drive the direction and execution of the internal communication strategy and plan for Asia Pacific, aligning with global communication goals to energise Visa’s culture, drive business growth, and advance & protect Visa’s reputation. And applying best practice internal communication principles.

Invigorate executive internal communication

• Provide strategic counsel and tactical support to the Regional President to generate enthusiasm and engage employees on regional strategic priorities. This includes driving the agenda planning and content development of quarterly Asia Pacific Town Hall meetings (in collaboration with relevant functional comms leads), as well as preparing decks, emails, and internal social networking content related to business, purpose, people, and culture.
• Develop annual plan for Regional President across internal communication channels.
• Write talking points, speeches, slides, and other executive and division materials.
• Develop and implement metrics and measurement processes into Executive communications to demonstrate impact, effectiveness and drive ongoing improvement.
• Provide strategic counsel and support to the Head of People on change programs.

Modernise internal communication

• Establish Communication as a strategic and commercial function that is a trusted, strategic counsel to the business stakeholders. 
• Develop proactive and creative internal communication campaigns that inform, engage and inspire employees based on key business and culture themes.  
• Lead the development and execution of the strategy and content development for Asia Pacific-wide dynamic digital communication channels which may include newsletters, Insite, digital signage and Engage (when introduced).
• Develop and implement best practice communication principles, including embedding robust analytics and measurement processes into communications strategies. Analyze and share relevant metrics to stakeholders to demonstrate impact, effectiveness and drive ongoing improvement.
• Ensure that communications are delivered in a way that is timely, accurate and on brand and aligned with the company purpose, strategy, and culture.
• Develop the regional strategy to drive adoption of and engagement with Visa’s new internal social networking tool.
• Partner with colleagues across the Communications organization, at global, regional and market levels, to ensure message alignment and to generate agenda and content ideas.
• Localise global internal communication campaigns and drive the development of regional internal campaigns that drive adoption and consistent delivery of key messaging and concept.
• Partner with colleagues across the Asia Pacific Communications organization to provide strategic counsel on effective internal communication tactics to boost understanding and engagement on business strategy and regional priorities, including for product, innovation, and B2B content.
• Equip market communication leads with the necessary support and materials to amplify and bolster awareness of global and regional internal communication campaigns within their markets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business.

Our client, a marine company in Singapore dealing with shipyard , is looking for a QA professional. As a member of the QA team, you will play a critical role in ensuring the highest standards of safety and quality across our operations. You will work closely with various departments to develop and implement QA policies, procedures, and initiatives. This is a unique opportunity to contribute to the success of a dynamic and growing organization in the maritime industry.

• Reviews and updates organization Quality policy and objectives for Management’s approval

• Reviews & updates company Occupational Health & Safety policy & objectives for Management’s approval
• Prepares, reviews and updates Quality Management System (QMS) and Occupational Health and Safety Management System (OHSMS) manuals, procedures and forms
• Interprets and implements quality assurance standards and procedures
• Reviews the implementation and effectiveness of standards and procedures
• Plans & conducts internal audits for ISO 9001:2015 & ISO 45001:2018 as scheduled in the annual work plan
• Plans and conducts Management Review Meeting for ISO 9001:2015 and ISO 45001:2018
• Manages 3rd party certification body audits for ISO 9001:2015, ISO 45001:2018 and BizSafe STAR
• Co-ordinates with respective Departments for the preparation for external audits
• Follow-up on post audits activities
• Manages Document Control for all QMS and OHSMS documents to ensure latest revision
• Supports and works with various departments in procedure reviews and updates, ensures changes are incorporated in a timely manner and assists in assessment of these changes
• Identifies training needs and organizes training interventions to meet quality standards
• Conducts Factory Acceptance Test (FAT), workshop fabricated items inspection and onboard completion inspection both internally and externally
• Prepares inspection reports of inspection outcomes and updates overall inspection status summary
• Liaises with Clients and CLASS Surveyors on external inspection
• Monitors and expedites closure of all non-conformances of the company, if any
• Responsible to create and review Risk Management Plan for projects

• With strong background in ISO:9001-2015 QMS
• Technical Inspection and Writing
• Organizational Performance Management
• Quality Systems Management
• Leadership
• QA for Interior Design
• Graduate in Business Management
• Experience in outfitting will be advantange

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

Responsibilities:

• Champion Wilson brand, product, and business development with key accounts and marketplace partners across Southeast Asia (SEA).
• Closely liaise with Wilson’s global HQ, China HQ and local SEA country teams for assortment, pricings, inventory, channel segmentation strategy, etc.
• Develop & lead strategy for E-tail, dot.com and marketplace short and long-term business growth.
• Accountable for monthly sell-in and sell-out targets for E-tail accounts.
• Accountable for monthly dot.com and marketplace targets.
• Drive rollout of future new dot.com and marketplace across SEA.
• Manage brand digital storefronts across all platforms.
• Ensure the dot.com and marketplace branding and visuals are aligned with global brand priorities and direction.
• Serve as collaborator and partner with cross functional teams including eCommerce, merchandising, finance, operations and global stakeholders.
• Serve as market expert, with strong understanding of competitor, customer, and platform insights.

Requirements:

• Diploma in digital, business, marketing or related field preferred.
• Minimum 4 years of experience of managing E-tail, dot.com or marketplace accounts.
• Prior experience in handling sports equipment brands.
• Experience of working on marketplace platforms (ie Shopee, Lazada) preferred.
• Self-starter, growth mindset, and ability to work autonomously and lead and champion E-tail accounts and marketplaces.
• Good skills in excel.
• Strong communication skills, and proficiency in Mandarin is preferred for liaison with counterparts in China headquarter and SEA countries.

We are currently recruiting for a Sales Specialist for a SEA focussed distributor to focus on their Aesthetics Equipment business.

This is a relatively new (albeit quite well established) team for them, and they are looking to add this brand-new headcount to the existing team.

You will be able to utilize their extensive network across Singapore to help achieve your sales targets, they offer an on-target bonus of 5 months (rising to 7 for over-achievement) and there could be the chance in future to look regionally.

The Sales Specialist will be responsible for:

• Promote and sell Medical Aesthetic equipment and consumables, build customer relationships, expand coverage, and improve interactions with Key Opinion Leaders.
• Conduct product presentations, manage product life cycles, and implement brand management activities, including strategic positioning and benchmarking.
• Organize seminars and exhibitions, exceed sales targets, and provide detailed quarterly reports on market intelligence, competition, and customer needs.

The Sales Specialist will be/have:

• Minimum 2 years of experience in medical aesthetics equipment and consumables sales
• Degree qualified

If you feel you would be suitable then please apply now.

Reg No. R1871342
BeathChapman Pte Ltd
Licence no. 16S8112

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.