Our company is acting on behalf of our client who has good hardware business. They need experienced sales manager with the following job responsibilities and requirements-

Job responsibilities

1. Ensure and Provide consistent professional sales and product service

2. Responsible for the co sales products

3. Ushering customers and explain about company products

Responsible for presenting the different co products to customers.

Makes recommendations and serves customers.

Job highlights

4 off days monthly, rest days depend on schedule

Competitive salary 3k and above

Positive and nurturing working environment

Work location: teck whye area

Duration: permanent

Requirements

Qualifications - diploma or high school diploma

Work experience- at least two year sales working experience in related fields

Job type- full time

Required languages: English and able to communicate with mandarin speaking customers

Job specialisation- services,designing

If you have an interest in applying for this role, please WhatsApp me at 98198786 to apply. Only shortlisted candidates will be notified. Priority will be given to Singaporeans

Young hon Lim/ manager

Render private limited

EA licence no 15c7827

EA reg no R1550906

Overseeing sales, promotions and campaigns

Planning and directing the hiring and training of new Sales Representatives

Directing and coordinating all sales activities.

Preparing sales budgets and projections.

Tracking and analysing sales statistics based on key quantitative metrics

Handling and resolving customer complaints regarding a product or service

Advising representative on policies and Standard Operating Procedures (SOPs)

Requirement

• At least 2 years supervisory/managerial capacity
• Ability to work well with people of all levels within the organization
• High degree of professionalism and good business etiquette
• Detail -oriented
• Flexible
• Goal-oriented
• Proficient in Microsoft Office
• Communication Skills
• Negotiation Skills
• Presentation Skills
• Planning and Organizing Skills

Roles & Responsibilities

Job Objective/s

· Sets direction and for Construction product improvement to maintain product relevance and competitiveness in our market.

· Provide guidance and oversight to the product engineering group. Provide support to sales and marketing.

Duties and Responsibilities:

1. Define and get approval for product development/improvement plan.

2. Set and execute improvement goals for product engineering group to be in line with company objectives.

3. Assign improvement projects to product engineers and ensure on time completion of projects.

4.. Plays a facilitating role to the product engineers to enable smooth completion of assigned projects.

5. Set and achieve customer satisfaction index.

6. Develop and maintain customer survey forum to gather customer feedback on customer product requirements.

7. Seek regular customer feedback for product requirements and attain total customer satisfaction.

8. Lead in product customization projects.

9. Construction Technical Marketing

10.Generate materials for target marketing for the identified markets/companie

All other duties reasonably assigned.

Qualification Guidelines:

Minimum Education:

Degree

Minimum Experience

· Minimum 10 years’ working experience with technical background in Construction Industry, technical and marketing application sales in and Projects, Sales, and able to commuication with the supplier, and sales team, and also able to work Indpentally as a team player, and also able to leading as a team, with relavant filed construction firm.

* Construction Specific Knowledge / Skills.

· Can communicate in English & Mandrain, Write, Listen, & ETC.

· Understand the basic business policies and Construction Management.

*Email:[email protected]

Manager, Sales and Marketing

The Songwriter Music College Pte. Ltd.

The Songwriter Music College and FM Pop Music school, the education arms of Funkie Monkies Music, are leading music institutions specialising in Songwriting, offering higher education and enrichment courses to equip both professionals and hobbyists with the skills and industry connection to break into the international music industry, through the Funkie Monkies music ecosystem. The other arms of Funkie Monkies Music include music publishing, music production, artist management and music distribution.

The role of the Sales & Marketing Manager is to develop and execute recruitment strategies, and convert potential students from the lead pool generated by marketing activities.

Job Description

· Develop and execute recruitment strategies with the General Manager

· Strategize and coordinate lead generation marketing activities with the external marketing team

· Nurture prospective students with a consultative approach in a timely manner

· Planning, coordination and execution of recruitment related events such as Course Previews, Open Houses and Workshops that may be held outside of normal working hours as required

· Provide administrative support to marketing and recruitment activities

· Any other duties as required

Job Requirements

· Minimum Diploma in any field

· Sales management experience is desirable

· Experience in recruitment in the education sector is advantageous

· Fluent in English and Mandarin (to communicate with potential leads interested in Mandarin-delivered courses)

· Good communication and interpersonal skills

· Good team player and adaptable to a dynamic start-up style environment

· Well-organised and responsible with an aptitude in problem-solving

· Must possess initiative and be able to work independently with a positive attitude

· Proficient in basic Canva, Google Workspace, Adobe and MS Office applications

i) Provide professional nail services including manicure and pedicure, nail extension and gel nail services ii) Provide eyelash extension iii) Provide hair extension iv) Promote and sell products and services, assist the customers for the selection of products and services

Work Location: Near to Bugis MRT

i) Provide professional nail services including manicure and pedicure, nail extension and gel nail services

ii) Provide eyelash extension

iii) Provide hair extension

iv) Promote and sell products and services, assist the customers for the selection of products and services

Work Location: Near to Bugis MRT

Job Description

We are seeking a dedicated and energetic Sales Executive to join our team in the wholesale trade of vegetables and fruits. This role requires a hands-on approach to managing inventory, fulfilling customer orders, and ensuring smooth operations during night shifts and weekends.

Key Responsibilities

• Sales and Customer Service:Build and maintain strong relationships with wholesale clients.
  Take and process customer orders efficiently.
  Provide excellent customer service by addressing inquiries and resolving issues promptly.
  
• Inventory Management:Monitor and maintain stock levels to ensure availability for customer orders.
  Assist in inventory checks and record-keeping.
  
• Loading and Unloading:Physically load and unload vegetables and fruits from delivery vehicles.
  Arrange and organize goods in the warehouse for easy access.
  
• Order Fulfillment:Ensure accurate picking, packing, and dispatching of orders.
  Coordinate with the delivery team to ensure timely distribution of goods.
  
• Quality Assurance:Inspect produce for quality and freshness before distribution.
  Handle returns and exchanges of goods as needed.
  

Requirements

• Physical Fitness:Ability to lift and move heavy items regularly.
  
• Working Hours:Willingness to work night shifts and weekends as required.
  
• Skills and Experience:Prior experience in the wholesale trade or a similar role is an advantage.
  Strong communication and interpersonal skills.
  Ability to multitask and work in a fast-paced environment.
  
  

Our Client

The Talent People is representing our client, a prominent healthcare institution in Singapore, dedicated to redefining patient care through innovation and collaboration. With a strong focus on delivering accessible, world-class medical solutions, they partner closely with leading insurance providers to ensure seamless healthcare experiences for patients and businesses alike.

About The Role

As the Corporate Sales Manager, you will be responsible for managing and expanding relationships with 3rd-party insurance providers such as Prudential, Bupa, Cigna, etc. You will drive new business growth while maintaining excellent custodianship to existing partners.

Key Responsibilities:

• Business Development: Identify, engage, and secure partnerships with third-party insurance providers and corporate clients to drive healthcare revenue growth
• Account Management: Build, develop, and maintain strong relationships with insurance agencies and stakeholders to ensure long-term collaboration and success
• Sales Strategy: Execute sales plans aligned with the Head of Sales & Marketing's strategy to achieve or exceed sales targets.
• Hunter Mentality: Proactively pursue new opportunities, generate leads, and convert them into successful partnerships.
• Client Solutions: Understand clients' needs and provide tailored solutions that enhance their healthcare offerings.
• Stakeholder Engagement: Serve as the key liaison between clients, insurers, and internal teams to ensure seamless communication and service delivery.
• Reporting: Provide regular updates and reports on sales performance, client satisfaction, and market trends.

Experience Required:

• Prior experience working with 3rd party insurers (e.g. Prudential, Bupa, Cigna, etc.) or corporate insurance sales is essential.
• Experience in healthcare, hospitals, or medical service sales will be highly advantageous.
• Proven ability to meet or exceed sales targets with a hunter mentality and proactive approach to business development.
• Strong ability to negotiate and navigate multi-party agreements to drive mutually beneficial outcomes.
• Ability to analyze client needs, develop solutions and tailor them efficiently to clients needs.
• Familiarity with CRM systems eg. Salesforce and data analytics to uncover new opportunities for growth, and allow for structured forecasting.
• Exceptional interpersonal, verbal and written communication skills to engage clients and present tailored solutions.
• Ability to converse and write effectively in Chinese to communicate with potential Mandarin-speaking stakeholders.

Education/Qualification

• A relevant tertiary qualification in Business, Marketing, or any related field.
• Additional certifications or training in insurance, sales, will be a plus.

Why This Role?

This is a unique opportunity to thrive in a dynamic and expanding healthcare ecosystem, where you will play a pivotal role in building strategic partnerships with leading insurance providers. If you are a driven sales professional with a hunter mindset and a passion for delivering impactful business results, we’d love to hear from you!

Candidates can also apply at the following link (https://www.linkedin.com/jobs/view/4103109931)

The Talent People (24C2589)

i) Manage the team of sales and manicurist, and manage the shop operations

ii) Provide professional nail services including manicure and pedicure, nail extension and gel nailservices

iii) Provide eyelash extension and hair extension

iv) Promote products and services, assist the customers for the selection of products and services

Work Place: Near to Bugis MRT

Job Description

1. Reception of visiting clients and addressing their health-related inquiries;
2. Organising various health-themed events and hosting the clients during on-site activities;
3. Guiding potential clients in experiencing health adjustment equipment (promoting the purchase of experience products or services);
4. Encouraging clients to join the membership program and inviting them to join the corporate social media group;
5. Explaining health services and related product knowledge to clients;
6. Overseeing the daily management of the health centre (including equipment, materials, and supplies);

Job Requirement

1. Please note that candidates are required to have relevant experience and a proven track record to demonstrate capability;
2. Strong interpersonal, communication skills, and the ability to consider clients' feelings while achieving effective conversions;
3. Strong growth potential, willingness to accept new challenges and problem-solving skills;
4. Diligent, proactive, and driven to succeed;

Job Purpose

The account manager's job purpose is to be the key driver behind sales revenues for the various Media advertising spaces that Stellar Lifestyle markets.

Responsibilities

The job responsibilities cover the entire selling cycle in pursuing business opportunities with both direct customers and advertising agencies. In summary, you will:

• Grow our advertising business in established sectors as well as pursue new accounts development in untapped markets.
• Take pride in professional account servicing and be committed to close every business deal with integrity and thorough servicing.
• Be at the forefront of providing innovative solutions in the Out-Of-Home media environment.
• Spearhead and develop creative and integrated media solutions for advertisers to maximise the impact of their advertising campaigns by using offline and online engagement offered by the company.
• Candidates with online website/portal/apps advertising sales will have an added advantage.

Qualifications & Work Experience

• Candidate should preferably possess a relevant Diploma or Bachelor's Degree in, Business Administration, Marketing, Media and Advertising Management or equivalent
• Candidate should preferably have more than 2 years of relevant experience in media and/or advertising sales or any additional experience
• Fresh graduates who are passionate in advertising and sales or who have related internship experiences are welcome to apply.
• Strong passion for the media and advertising industry is a must
• Good written and spoken communication skills, with strong negotiation and numeracy skills
• Meticulous, ability to multi-task and work within tight timeline
• Possess positive disposition, independent, resourceful and a team player

Position Overview:

The Sales and Marketing Manager for MRI Centres will oversee and lead the development and execution of sales and marketing strategies to drive business growth, enhance brand awareness, and build strong relationships with stakeholders. The role requires a dynamic professional with a deep understanding of the healthcare sector, exceptional leadership skills, and the ability to deliver measurable results.

Key Responsibilities:

Strategic Planning and Execution:

• Develop and implement comprehensive sales and marketing plans aligned with the business objectives of MRI Centres.

• Analyze market trends, competition, and customer needs to identify growth opportunities.

Sales Management:

• Lead the sales team to achieve and exceed revenue targets.

• Build and maintain strong relationships with referring physicians, healthcare providers, and corporate clients.

• Monitor and optimize the sales funnel to improve conversion rates.

Marketing Campaigns:

• Design and execute marketing campaigns to promote MRI services to target audiences.

• Oversee digital marketing efforts, including website updates, social media, and email marketing.

• Collaborate with creative agencies to produce promotional materials and advertisements.

Customer Engagement:

• Enhance patient experience by incorporating feedback and ensuring high standards of service.

• Organize outreach programs and health talks to educate communities about MRI services.

Budgeting and Reporting:

• Manage the sales and marketing budget effectively.

• Track, analyze, and report on key performance indicators (KPIs) and ROI of campaigns.

Team Leadership:

• Recruit, train, and mentor the sales and marketing team.

• Foster a collaborative and high-performance work environment.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.

• Proven track record of at least 5 years in sales and marketing.

• Proven sales record in the healthcare or medical services industry is a must.

• Good knowledge of the healthcare market and referral networks.

• Excellent interpersonal and communication skills.

• Demonstrated ability to manage teams and achieve business goals.

• Strategic thinker with strong analytical skills and attention to detail

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Position Overview:

The Sales and Marketing Manager for MRI Centres will oversee and lead the development and execution of sales and marketing strategies to drive business growth, enhance brand awareness, and build strong relationships with stakeholders. The role requires a dynamic professional with a deep understanding of the healthcare sector, exceptional leadership skills, and the ability to deliver measurable results.

Key Responsibilities:

Strategic Planning and Execution:

• Develop and implement comprehensive sales and marketing plans aligned with the business objectives of MRI Centres.

• Analyze market trends, competition, and customer needs to identify growth opportunities.

Sales Management:

• Lead the sales team to achieve and exceed revenue targets.

• Build and maintain strong relationships with referring physicians, healthcare providers, and corporate clients.

• Monitor and optimize the sales funnel to improve conversion rates.

Marketing Campaigns:

• Design and execute marketing campaigns to promote MRI services to target audiences.

• Oversee digital marketing efforts, including website updates, social media, and email marketing.

• Collaborate with creative agencies to produce promotional materials and advertisements.

Customer Engagement:

• Enhance patient experience by incorporating feedback and ensuring high standards of service.

• Organize outreach programs and health talks to educate communities about MRI services.

Budgeting and Reporting:

• Manage the sales and marketing budget effectively.

• Track, analyze, and report on key performance indicators (KPIs) and ROI of campaigns.

Team Leadership:

• Recruit, train, and mentor the sales and marketing team.

• Foster a collaborative and high-performance work environment.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.

• Proven track record of at least 5 years in sales and marketing.

• Proven sales record in the healthcare or medical services industry is a must.

• Good knowledge of the healthcare market and referral networks.

• Excellent interpersonal and communication skills.

• Demonstrated ability to manage teams and achieve business goals.

• Strategic thinker with strong analytical skills and attention to detail

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.

• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

• Prepare sales presentations and other sales tools.

• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

• Initiate sales activities, strategies, and sales plans required to build brand visibility.

• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

• Attend trade shows and other marketing events and represent the organization.

• Evaluate the performance of the sales team and seek ways to improve the team’s performance.

• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.

• Proven work experience in marketing and achieving set targets.

• Excellent communication skills, both written and verbal communication.

• Ability to lead and motivate a sales team, and put in place measures to retain a great team.

• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.

• Excellent selling skills, people-oriented, and ability to motivate a team.

• Ability to identify potential areas of growth and identify new business partnership opportunities.

• Strong organization skills and multi-tasking skills.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

· Provide sales and administrative support to the sales team

· Process job order and assist in client onboarding

· Coordinate with customers on service delivery schedule

· Prepare quotation and draft sales proposal

· Handle customer's call / enquires

· General admin duties

· Any other duties that may be assigned from time to time

Requirements:

· Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NITEC, Diploma, any field

· Ability to work independently

· Good communication skills and able to work under pressure.

· Team player with good attitude

· Training will be provided

Benefits:

· Basic Salary - $2,500 to $2,800 commensurate with experience

· Performance incentive

· Mobile allowance

· Training and Development

· 14 days annual leave

· 14 days medical leave

- Obtain CEI Certification

- Incharge of telephone answering and enquiries

- Attend to walk in customer, in order to close sales transactions

- Maid counselling

- Form preparation, fill in and filing documentation

- Data scanning and updating

- Work Permit application processing

- Must have good manners while attending all kind of our customer

- Must be punctual when working days

- Willing to accept any other duties assigned by the company

We are seeking a self-driven sales candidate who excel at creating and closing new sales potentials. You are able to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Job Overview:

• Identifies, develops, and retains new business relationships.
• Effectively demonstrates and presents Poket's Loyalty CRM software to qualified prospects.
• Responsible for B2B sales account management and customer satisfaction.
• Achieve sales objectives primarily through selling to enterprises.
• Manage sales process through qualification, needs analysis, product demonstration, negotiation and close.

Job Requirements:

• Excellent interpersonal & communication skills
• IT savvy
• Proficient in MS Excel, MS Word, MS PowerPoint.
• At least 2 Years of working experience in sales is required for this position.
• Working hours: Monday to Friday, 9am-6pm

Office Location:

Our office is conveniently located near to Bugis and Nicoll Highway MRT with approximatively 5 minutes walk.

• Managing Sales Process and Lead Generation.
• Handling enquiries and sales closure.
• Matching client's requirements with helper's profiles and shortlisting suitable candidates.
• Schedule and conduct interviews between clients and helpers.
• Preparation and issuance of documentation and agreement.
• Perform all necessary Work Permit transactions with MOM including being the point of contact for further matters.
• Provide after-sales follow-up and client / helper services.
• Point of mediation between the helper and employer whenever necessary.
• Must possess EA personnel certificate with CEI license.

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Required to work night shift and split shift, and accept work on weekend and public holidays

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities

• The Sales Executive will manage his/her Sales Channel and reports directly to the CEO
• Develop effective sales strategy to grow existing accounts as well as identifying new channel opportunities to drive incremental sales
• To work closely with customers and build long term relationship
• To handle customers’ feedbacks professionally
• To work closely with the sales team in achieving the sales objective for the month, quarter and year.

Job Requirements

1) Have at least 3 years experience in Singapore

2) Manage various fruit stalls in Singapore and its employees

3) Must be knowledgeable about durians and fruits from various countries and states

4) Have knowledge about the pricing and quality of durians and fruits

5) Need to train staff assistant

6) Be able to identify sales trends

7) Able to work on split shift, night shift, weekday evenings, weekends and public holidays during peak seasons.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities

Teaching related hardware AV and IT products to customers and answering any of their questions regarding the products

Responsible for the sales and marketing of AV products (eg. Projectors, Audio Systems, Visualiser, etc.) to customers

Maintaining and expanding new and existing customer base

Requirements

Min 2 years experience in local AV/ Electronic / IT related products

Basic IT knowledge

Good Presentation, analytical, communication and interpersonal skills

Possess Driving license and own vehicle is a must

Entry-level candidates are welcome to apply

Attractive remuneration package with high commission

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based in Singapore Corporate Office, we are looking for a passionate and energetic individual to join us as Sales Intern.

Job Responsibilities:

The intern’s primary role is to provide support to the Corporate Sales Management team in managing day-to-day liaisons and communications with all PPHG hotels and Global Sales Offices. The intern will be primarily responsible for policing corporate data entry standards and ensuring hotels and Global Sales Offices are meeting the corporate requirements when creating Company and Travel Agent account profiles in the central system.

The intern will expect to gain deeper understanding in the Sales and Sales Management landscape of Pan Pacific Hotels Group (PPHG), and acquire knowledge in the following areas:

· Learn about the Corporate Request for Proposals (RFPs) process

· Identify key criteria and requirements when building RFPs for hotels to complete and submit proposals

· Guide PPHG hotels sales teams and the Global Sales team on specific corporate data entry standards when creating Company and Travel Agent account profiles in the central system

· Generate accounts production reports for Global Sales managed accounts

· Obtain an in-depth understanding of how actual Global Sales production numbers are measured against approved individual and team targets for the year

The Person:

· Basic knowledge of MS office applications – Word, Excel, PowerPoint

· Knowledge of Excel and Pivot Tables will be an added advantage

· Analytical mind set and meticulous when handling numbers

· Takes initiative to follow-up on tasks without being asked to

· Able to work in a fast-paced environment with minimum supervision

· Self-motivated, curious to explore and eager to learn

· Positive attitude towards learning and professional when writing business-related communications

• product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

- Supervising and coordinating sales staff and cashiers, assigning duties, and preparing work schedules

- Solving problems like customer complaint and attend customer & answering phone call and inquiries

- handle and manage documentation

- maid counseling

- obtained Certificate of Employment Intermediaries (CEI) certification

• Collate, update and maintain reports on market and competitors' activities on a monthly basis.
• Lead and manage the activities of sales and marketing staff.
• Make sense of market trends and developments.
• Manage budgets to make sure resources are used efficiently.
• Plan and organise sales campaigns and promotions.
• Review client feedback to improve on client service deliver.