Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Manager and invite talented individuals to join us in our mission.

Responsibilities:

• Collaborate with the team to drive marketing and business development strategies.
• Identify high-growth areas and expand brand identity in China and beyond.
• Recruit, train, and establish good working relations with agents for student recruitment.
• Establish partnerships with educational institutions and colleges, both locally and overseas.
• Participate in educational exhibitions, open houses, and roadshows for agents & student recruitment activites.
• Conduct pre-course counselling for prospective students and attend to enquiries.
• Collaborate closely with departmental stakeholders to support, implement, and execute student recruitment plans.
• Provide support for other assignments as directed by the HOD and President.

Requirements:

• Bachelor’s or master’s degree qualification in Business Administration or related field.
• 3 years of relevant working experience, preferably in a private education institution.
• Ability to handle confidential information with discretion.

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

You will be responsible for designing, steering, and continuously improving Love, Bonito’s global social strategy. You will play a key role in supercharging the brand’s social growth across key global social media platforms such as but not limited to Instagram, TikTok, Facebook and more through thoughtful and refreshing content and storytelling. You will serve as global social brand guardian, and collaborate closely with Love, Bonito’s key markets (SG, HK, US, PH, ID, MY) to build and strengthen Love, Bonito’s global social community and presence.

Reporting directly to the Brand Marketing Manager, you will analyse, report, and optimise social channel performance to ensure overall business goals are attained. 

You should have / be

• A passion for full-funnel growth with superior analytical acumen
• A genuine interest in fashion and general female consumer products
• An ability to think & work strategically and systematically
• A self-starter, resourceful, proactive and hands-on approach. Get it done right, and fast!
• Strong project management, multitasking and execution abilities
• Strong communication skills to inspire and influence internal stakeholders (HQ or Markets) communication and persuasion skills with both internal and external stakeholders
• Lives and breathes our brand values: People Matter; Go Above & Beyond; Be Bold, Be Creative; Always Keep It Real; Growth Mindset; We’re Better Together! 

Main responsibilities

Strategy Development:

• Develop and roll-out a solid social media strategy, with strong content planning and storytelling frameworks on organic global social channels such as but not limited to Instagram, TikTok, Facebook.
• Lead the planning of global social media calendars, ensuring a consumer-first and data-driven approach.
• Lead daily social operations across global social platforms ensuring timely content posting and fostering effective engagement with followers.

Ideation and Analysis:

• Lead the creation and execution of social media content, ensuring alignment with brand guidelines and marketing objectives; collaborating cross-functionally with relevant teams such as the Creative, Copywriting and Country Marketing Teams to produce such content.
• Oversee community interactions by responding to comments and messages, and fostering meaningful engagement with our audience.
• Lead in the ideation and coordination of social media activations, including IG Lives and social giveaways.
• Monitor, track, analyze, and report on social media performances using tools like Falcon IO and Tableau.
• Continuously test and optimize our organic social media channels, audiences, visual creatives, and copy.

Leadership & Stakeholder Management:

• Lead and develop a lean and mean global social marketing team.
• Partner closely with HQ marketing functions to amplify key campaigns through social.
• Ensure full visibility and clarity group-wide on global social initiatives by effectively coordinating with relevant stakeholders.

Critical success factors & key challenges:

• Social channel performance: 
• Traffic, NSBR, CR%, NC%
• Followership, Reach, Engagement
• Management of Global Social Marketing Budget
• Global Social Operations Excellence
• Team retention

• 5+ years of relevant work experience in social media management, preferably in a fast-paced environment or global context and preferably with managerial experience.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams and stakeholders.
• A performance-driven attitude with a hunger and thirst for results.
• Creative thinking and problem-solving abilities.
• A high degree of professionalism, work ethic, judgement and keen attention to detail.
• Familiarity with trends and best practices in social media, digital marketing, and content creation.
• Strong proficiency in a video-editing software such as Premiere Pro/Final Cut Pro/CapCut.
• Comfortable being in front of the camera.
• Experience in photography, videography, and basic graphic design will be a plus!

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

We are expanding our Gold & Other Precious Metals trading presence and is on the hunt for candidate who is enthusiastic in the commodities market and enjoyed working in fast-paced environment.

To be part of our exciting team as Gold & Other Precious Metals Commercial Sales, where your portfolio entails as below:

• Canvass and acquire for potential customers
• Follow up closely with all prospective customers through product recommendations, campaigns, and trading system demonstration
• Collaborate and work closely with our clearing firms to actively market the suites of product offerings for on-boarding new customers to grow our market presence
• Maintain strong knowledge of the trading platform features and capabilities in educating clients and providing a seamless user trading experience
• Keep abreast of global and economic news to provide trading support to customers and adopting our spot and future trading services.
• Build and maintain strong customers relationships and actively monitoring of existing ustomers’ activity to assess their needs and staying abreast of clients’ requirements and changing needs.
• Collaborate with different internal stakeholders to develop and build new markets and product pipelines.

We are looking for:

• Result & goals orientated, hungry for success and with growth mindset
• Enjoy meeting people and strong interpersonal skills to build strong client relationship
• Strong in problem solving and identifying new opportunities
• Great team player

Requirements:

• Bachelor’s degree in Economics, Finance, Business or related field
• 2-5 years working experience in a financial institution or trading firm.
• Experience in commodities, especially in Gold & Other Precious Metals will be an advantage.
• Ability to independently acquire knowledge of competitors, trends, and industry
• Strong interpersonal and communication skills, ability to work collaboratively in a cross-functional team
• Ability to travel 20 – 40% of the time
• Based in US or Singapore

Responsibilities

1. Systems and Process Improvement

• Set up treasury system and processes to gear up for business growth
• Co-lead finance transformation and straight-through processing (STP) initiatives, leveraging on electronic transfers, automated data capture, electronic documentation and communication, and to centralize data on designated platform(s).

2. Financial Close, Reporting, Budgeting and Tax

• Manage accurate and timely monthly, quarterly and yearly financial close and financial reporting
• Responsible for MAS compliance reporting of various entities
• Ensure returns for corporate income tax, Goods & Services Tax (GST), Withholding Tax and other relevant taxes are submitted, and timely payments are made to relevant authorities
• Preparation of budget and forecast, monitor and review performance against the budget and reporting of variances to management
• Manage statutory internal and compliance audit based on requirements of ACRA, financial reporting standards, Securities and Futures Act and COSO Risk Management and Internal Control Framework

3. Treasury and Cash Management

• Effective management of working capital cycle of different entities and maintain sufficient liquid funds for timely payment, and unexpected events
• Monitor and reconcile daily bank and book balances, and generate liquidity report for risk management
• Recommend and execute investment strategies to generate returns for corporate and settlement fund. Accounting for investment income, provides reports to members on returns of their collateral fund, and treasury reports to management
• Monitor FX exposures and recommend / execute mitigation strategy
• Assist with negotiation of credit and credit insurance facility
• Onboard new banks by managing KYC, bank account opening, organize necessary approval
• Review and manage ongoing bank requirements to achieve optimal banking solutions

4. Internal Controls and Compliance

• Manage Securities and Futures Act compliance and audit register
• Participate in annual reviews of finance policies and procedures within the enterprise risk internal control framework
• Liaise with internal and external auditors
• Manage outsourced finance service providers to deliver optimal finance service

5. Proactively contribute and collaborate in projects and other strategic finance initiatives to support the evolving needs of the organization

Requirements

• Bachelor’s degree holder major in finance, banking or accounting is required.
• 10 years of working experience in various finance roles, in an exchange, banking or commodity environment
• Familiar with the Securities and Futures Act, banking regulations and financial reporting standards. CPA or MBA holder will be an added advantage.
• Well verse with derivatives, investment products, credit facilities
• Proficient with MS Office, ERP, treasury, budget and reporting applications
• Self-starter with strong numerical, analytical, and problems solving skills.

Responsibilities

• Responsible for supporting partnering institution's full go-live lifecycle (pre-sales, solution design, integration, go-live and after-sales operational excellence);
• Be the subject matter expert on knowledge of digital payment and remittance service and APIs, and international industry-standard integration methods and best practices;
• Act as the internal product advocate for our partners to drive product inprovement strategy and contribute to the overall product roadmap
• Formulate new internal processes and rollout plans which involve coordinating acros multiple internal functions including operations, product and technical teams for new product features releases
• Client engagements to ensure the best implementation and cross-border remittance best experience and practices

Requirements

• Bachelor's degree or above in Business/ Finance / Economics / Computer Science, with strong interests in developing a career in FinTech payment space.
• Minimum 5 years of global experience in digital payment and remittance space, with extensive experience in implementation, product management, product delivery, product solutionining and client support.
• Excellent proficiency in both English and Chinese Mandarin in order to manage internal and external stakeholders from vast backgrounds and craft technical documents and materials in both languages
• Being innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied product support requests and challenges
• Possess excellent team management capabilities, project management, and resource coordination capabilities, and able to effectively accelerate implementation of cooperation projects

About the company

Our client is a renowned FMCG multinational corporation and we are looking for an Assistant Accounting Manager to join their team.

About the job

As a key member of the finance team, reporting to the Senior Finance Manager, you will manage the full accounting process, including overseeing monthly closing activities, journal posting, audit schedule preparation, and bank reconciliations. You will also support daily retail operations such as retail sales and cash reconciliation. In this role, you will collaborate with both internal and external auditors, as well as regional and global finance teams. Additional responsibilities include assisting with statutory filings, preparing financial statements, and managing IFRS 16 lease accounting. You will contribute to annual budgeting, quarterly forecasting, and provide analysis comparing budget and forecast figures to actual results, supporting business decisions. Furthermore, you will review business deal packs for new store openings, offering valuable financial insights to relevant stakeholders. Other duties include overseeing stock counts, special projects, and financial analysis and reporting. The ideal candidate thrives in a dynamic, fast-paced environment, enjoys working on improvement projects to optimize processes, and is a team player who is agile and adaptable. projects to improve work processes. Someone who is a team player, agile and adaptable.

Skills and experience required

A recognised degree in accounting or ACCA or equivalent with at least 6 years of relevant experience ideally coming from consumer related MNCs. Candidates with past experience in Big4 audit would be highly advantageous.

Why is this a good role?

This is a great role because it offers the opportunity to work in a vibrant and enjoyable work culture, where collaboration and innovation are encouraged. With the company performing well, you'll gain valuable exposure to various aspects of the business, which will help you develop a diverse skill set. Additionally, the role provides ample opportunities for internal rotations, allowing you to grow and advance within the organization while experiencing different areas of the business.

To apply online please use the 'apply' function, alternatively you may contact Adriel Law at [email protected] (EA:94C3609 / R1655690)

Job Description:

-Develop strategic investment opportunity of new business related to realization of decarbonized and recycling-oriented society in Southeast Asia and surrounding areas by utilizing day to day networking and information collection with Japanese and foreign government agencies as well as private companies (Financial institutions, trading companies, electric power & gas companies, shipping companies, consulting firms etc.)

-Execute and manage a new investment project with internal coordination and collaboration with relevant head office departments in Japan (business divisions, finance/accounting, legal affairs, etc.)

-Support appropriate business operations of the company as the ENEOS Group's main overseas group company, and initiatives to improve the efficiency of business operations.

-Assist the Managing Director's and Deputy Managing Director’s mission from the perspective of Business Development

-Contribute to the identification and development of future management personnel and high-level professionals by paying attention to the human resources in the company.

-Liaise with Headquarters (ENEOS Corporation in Japan)

-Carry out other duties assigned by Managing Director and Deputy Managing Director as and when necessary.

Job Requirements:

Master of science or engineering or equivalent is required

At least 15 years of relevant experience in oil trading / oil and gas industries

At least 2 years work experience in business development and at least 5 years work experience in facility planning.

Proficient in MS Office (Excel, Word, Power Point)

Ability to communicate in fluent English to communicate with colleague and clients well.

Ability to speak and write in fluent Japanese language is required to communicate and negotiate with Japanese speaking associates and clients and to report to headquarter managements and employees in Japan who cannot speak and write in English well.

Strong negotiation and analytical skills with a strategic mind

Meticulous with good communication and presentation skill

An effective team player who is innovative and forward thinking

Note:

We regret that we will not be able to respond to all applications as only shortlisted candidates will be notified.

Job Description :

Exploit and develop new customers of solar power projects in Southeast Asia and surrounding area

- Marketing of solar power business in Southeast Asia and surrounding area

- Formulate marketing strategy

- Cooperate with subsidiaries of ENEOS Corporation in Southeast Asia and surrounding area

- Report the marketing activity to ENEOS Corporation (Tokyo head office)

- Investigate the trend of solar market and competitors

- Networking with existing and potential customers, EPC contractors and O&M providers etc.

- Problem solving of solar power projects

- Carry out other duties assigned by Managing Director, Deputy Managing Director and General Manager as and when necessary.

Job Requirements:

- Master in Business Administration degree or equivalent is required

- Ability to communicate in English and Japanese in business level

- Experience in energy industry for 5 years or more

- Experience in solar power business is preferable

- Skills in Negotiation and well-communication with customers and colleagues of related departments in ENEOS Corporation (Tokyo head office)

- Knowledge in solar power business

- Knowledge in investment, financing, legal and tax which is necessary to evaluate and develop solar power projects

- Frequent business trips to Southeast Asia and surrounding area are required

- Skill of MS Office (Excel, Word and Power Point）

Note:

We regret that we will not be able to respond to all applications as only shortlisted candidates will be notified.

We are seeking a detail-oriented and proactive Finance Assistant Manager to support the Finance Manager in managing and overseeing day-to-day finance and accounting operations. The ideal candidate will have strong communication skills, an advantage in liaising with stakeholders effectively, and the ability to handle multiple tasks with precision.

Job responsibitlies

• Financial Reporting & Compliance: Prepare financial statements, reports, and regulatory filings in compliance with standards and local regulations.
• Budgeting & Forecasting: Assist in drafting and monitoring budgets, forecasting cash flows, and managing funding needs.
• Taxation & Audit: Ensure timely tax filings (e.g., GST) and coordinate with auditors for successful audits.
• Accounts Management: Oversee billing, collections, accounts payable, and maintain accurate aging reports.
• Team Collaboration: Mentor junior staff and coordinate with departments for efficient financial operations.
• Perform hands-on management of daily finance and accounting activities (AR/AP, P&L, balance sheets, GST submissions).

Support the Finance Manager in:

• Preparing and reporting quarterly consolidated financial statements.
• Reviewing financial statements of group companies.
• Preparing for financial closings and audits.
• Developing and reviewing annual budgets.
• Managing cash flows for group companies.
• Review and approve daily payment transactions.
• Perform additional tasks as assigned by the Finance Manager or Management.

Job requirements

• 4–6 years of relevant experience in finance or accounting roles.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders.
• Strong analytical and problem-solving skills, with attention to detail.
• Proficiency in financial reporting and budgeting.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• Organizational skills and the ability to manage multiple priorities.

Location: Singapore
Company: Summit Planners Crusaders Pte Ltd
Employment Type: Full-Time, Hybrid

About Us

At Summit Planners Crusaders Pte Ltd, we are a trusted One-Stop Integrated Financial Services Provider offering innovative and tailored financial solutions to individuals and businesses. From wealth management and estate planning to insurance and investment advisory, our goal is to help clients achieve financial freedom while fostering long-term relationships built on trust and excellence.

Are you ready to embrace challenges, think like an entrepreneur, and excel in the world of financial services? We’re looking for a dynamic and driven Relationship Manager to join our team and take your career to the next level.

What You’ll Do

As a Relationship Manager, you will play a crucial role in delivering exceptional financial solutions, cultivating strong client relationships, and driving business growth.

Key Responsibilities:

• Build Strong Client Relationships: Develop and nurture long-lasting relationships with clients, understanding their financial needs and goals.
  Serve as a trusted advisor, providing personalized wealth management solutions.
  
• Drive Business Growth: Identify and pursue new business opportunities through referrals, networking, and targeted outreach.
  Develop and execute sales strategies to achieve and exceed targets.
  
• Deliver Wealth Management Solutions: Provide expert guidance on financial planning, investments, insurance, and estate planning.
  Conduct regular portfolio reviews and recommend adjustments to align with clients’ objectives.
  
• Showcase an Entrepreneurial Mindset: Approach challenges with creativity and confidence, proactively seeking opportunities for growth.
  Take ownership of your client base and contribute to the company’s success.
  
• Stay Ahead of the Curve: Stay updated on financial markets, trends, and products to deliver informed advice.
  Ensure compliance with regulatory standards and internal policies.
  

What You Bring

• Educational Qualifications: Minimum Polytechnic Diploma or higher.
  
• Skills & Attributes: Entrepreneurial mindset with a passion for challenges and innovation.
  Excellent interpersonal and communication skills to build rapport and inspire trust.
  Strong client relationship management, wealth management, and business development expertise.
  Proven sales skills with a track record of achieving targets.
  
• Certifications: CMFAS certification is advantageous but not mandatory.
  

What We Offer

• Attractive Compensation: Competitive salary with performance-based bonuses.
• Incentive Trips: Yearly trips to reward and celebrate your success.
• Recognition: Awards and accolades to recognize your outstanding achievements.
• Career Advancement: Clear growth pathways in a supportive and dynamic work environment.
• Supportive Culture: A team-oriented environment that fosters collaboration, innovation, and success.

Why Join Us?

At Summit Planners Crusaders, we don’t just offer a job—we offer a journey of growth, rewards, and meaningful impact. You’ll have the opportunity to shape your career, unlock your potential, and achieve extraordinary success, all while transforming the lives of your clients.

If you’re ready to challenge yourself, inspire others, and redefine success, we want you on our team!

• At least 10+ years of experience in application development and maintenance with full software development life cycle experience
• Functional knowledge in Credit Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Technically competent in COBOL, CICS , Batch and EZT programming
• Experienced in working with mainframe online related technologies including CICS/Online
• Message layer/API integration
• CICS Expediter
• Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Concise understanding of the system development life cycle
• Have experience working on Cards Related application operating on Open Platform eg Linux/Windows
• Proven experience to project manage a team of developers and vendors in
• Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements
• Experience with large scale Cards migration on Cardlink will be advantageous
• Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
• Concise understanding of the system development life cycle
• Effective people leader with good interpersonal skills.
• Excellent communication skills Strong problem solving skills
• Ability to multi-task and perform well under pressure

Job Summary: The Java Development Manager is a leadership role responsible for overseeing and managing a team of Java developers and the software development process. This role plays a critical role in ensuring the successful design, development, testing, and delivery of Java-based applications and systems, while also collaborating with stakeholders to align development efforts with business objectives.

Key Responsibilities:

1. Team Leadership:Recruit, train, mentor, and manage a team of Java developers.
   Foster a collaborative and high-performance work environment.
2. Project Management:Lead the planning and execution of Java development projects.
   Define project scope, objectives, and deliverables.
   Develop project schedules, allocate resources, and track progress.
3. Architecture and Design:Collaborate with the development team to define system architecture and design for Java applications.
   Ensure that software solutions are scalable, maintainable, and meet quality standards.
4. Development and Coding:Oversee and participate in Java application development, including coding, debugging, and unit testing.
   Ensure adherence to coding standards and best practices.
5. Quality Assurance:Implement quality assurance processes to ensure that Java applications meet defined requirements and quality standards.
   Manage testing efforts and address issues and defects.
6. Technical Guidance:Provide technical guidance and support to the development team, assisting with complex technical issues.
   Stay updated on Java technology trends and advancements.
7. Stakeholder Communication:Collaborate with product managers, business analysts, and other stakeholders to understand project requirements.
   Communicate project status, challenges, and progress to executive management and project stakeholders.
8. Risk Management:Identify potential risks and challenges in development projects and develop mitigation strategies.
   Address and resolve issues that may impact project timelines and objectives.
9. Code Review and Documentation:Conduct code reviews to ensure code quality, performance, and adherence to best practices.
   Maintain comprehensive documentation of development processes and codebase.
10. Release and Deployment:Manage the release and deployment process, ensuring a smooth transition of applications from development to production environments.

Requirements:

1. Education: A bachelor's degree in computer science, software engineering, or a related field is typically required. A master's degree or relevant certifications (e.g., Oracle Certified Professional, Java SE Programmer) may be preferred.
2. Experience: A minimum of 5-7 years of experience in Java software development, with at least 2-3 years in a management or leadership role, is typically required.
3. Java Expertise: Strong proficiency in Java development and related technologies. In-depth knowledge of Java frameworks and libraries.
4. Leadership Skills: Strong leadership and team management skills to lead and motivate a Java development team.
5. Project Management: Proficiency in project management methodologies, tools, and techniques for successful project delivery.
6. Communication: Excellent communication skills for effective collaboration with cross-functional teams and stakeholders.
7. Problem-Solving: Strong analytical and problem-solving abilities to address complex technical challenges and make strategic decisions.
8. Quality Assurance: Knowledge of software testing and quality assurance best practices.
9. Risk Management: Understanding of risk assessment and mitigation strategies in software development projects.
10. Agile Methodologies: Familiarity with agile development methodologies (e.g., Scrum, Kanban) is a plus.

The Java Development Manager is crucial in ensuring the successful development and delivery of Java-based software applications. They are responsible for team leadership, project management, and technical guidance to ensure that the software meets quality standards, aligns with business objectives, and remains competitive in the marketplace.

Job Location : East

Industry : Aerospace / Aviation

Reporting to the Customer Service Director, this position requires the key account manager to develop long-term relationships with the assigned customers as well as connecting with key business executives and stakeholders. The position will also liaise with customers, internal cross-functional teams and business units to fulfil customer requirements by providing excellent technical, logistic support and product quality.

Job Responsibilities

• Develop and maintain close customer relationships through frequent contacts, face-to-face meetings and on-site visits.
• Understand customer requirements through frequent interface and communicate them internally within our organisation.
• Manage contractual programmes:
• Liaise with customers on scheduling for landing gear removal/change, shipment, shop processing, and on collection of back-to-birth documentations.
• Work closely with Commercial Customer Service Executives (CCSE) and Value Stream Managers (VSM) to ensure strict adherence to contractual terms and conditions.
• Update the Contract Summary Database to capture customer requirements.
• Liaise with customers if deviations are required to meet critical deliveries.
• Advocate as the Voice of the Customer (VOC) and work closely with Operations to meet customer requirements.
• Monitor customer satisfaction through several mechanisms, such as Net Promoter System (NPS), Customer Dashboards and Rolling Action Item Lists (RAIL).
• Manage the RAIL process for accurate recording of issues and customers complaints, and work diligently with relevant stakeholders to ensure timely response, action completion and issue resolution/closure to improve customer satisfaction.
• Liaise with customers on rotable support – planning, quotes, payments, core gear returns, and help to resolve potential obstacles downstream.
• Leadership skills to work with the Value Stream teams, especially in collaborating with the CCSE on customer communications.
• Support the Customer Service Director with rotable planning and asset management.
• Participate in Continuous Improvement programmes and initiatives.
• Participate actively in contributing to Health, Safety and Environment (HSE) development and improvement.
• Any other duties as assigned.

Job Requirements

• A comprehensive understanding of the MRO business environment and its commercial drivers & customer needs.
• Demonstrate adaptability and savviness in customer interaction and in resolving unexpected issues on short notice.
• Ability to inculcate a strong customer-centric mind-set within cross-functional teams to meet and exceed customer expectations.