Facilities Management

Work Dynamics - Integrated Facilities Management

Duties & responsibilities

PEOPLE MANAGEMENT (where applicable)

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

CLIENT/STAKEHOLDER MANAGEMENT

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises

OPERATION MANAGEMENT

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Achieve Key Performance Indicators and Service Level Agreement targets

RISK MANAGEMENT

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s and Client’s business conduct

HEALTH & SAFETY MANAGEMENT

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

PROCUREMENT MANAGEMENT

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Candidate Specification

EXPERIENCE

• Min. 3-5 years’ experience in facilities, property management or related field with technical background
• Has experience working in School environment
• Knowledge of local occupational health and safety requirements
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (ACMV, Fire Protection system, Mechanical & Electrical system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills.

COMPETENCIES

• Client Focus & Relationship Management
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Proven ability to employ holistic approaches and looks at long term solutions

1. Strategic Planning and Execution

• Develop and implement business strategies, plans, and objectives in alignment with company goals.
• Conduct market analysis and identify new business opportunities.
• Drive long-term growth by formulating business strategies to expand market share and improve revenue.

2. Operational Management

• Oversee daily operations to ensure efficiency, productivity, and quality standards.
• Coordinate and manage various departments (e.g., marketing, finance, HR, production).
• Establish policies and procedures to maintain smooth and efficient operations.

3. Customer Relationship Management

• Maintain strong relationships with key clients, stakeholders, and partners.
• Ensure high levels of customer satisfaction by improving service quality and responsiveness.
• Develop strategies to attract new customers and retain existing ones.

4. Compliance and Risk Management

• Ensure compliance with local and international laws and regulations.
• Develop and implement risk management practices to safeguard the organization.
• Address operational or compliance issues proactively to avoid disruptions.

5. Sales and Marketing Oversight

• Drive sales initiatives to boost revenue and market presence.
• Collaborate with the marketing team to plan and execute effective marketing strategies.
• Analyze market trends to adjust sales tactics and product positioning.

6. Reporting and Communication

• Report to senior executives or the board on the company’s performance and strategic initiatives.
• Communicate business goals and progress across the organization.
• Facilitate interdepartmental communication and collaboration.

7. Innovation and Continuous Improvement

• Encourage innovative approaches to improve business processes, products, and services.
• Lead change management efforts to adapt to market dynamics.
• Implement continuous improvement programs to optimize efficiency.

This job scope may vary depending on the specific organization and industry. A GM’s primary focus remains on driving the company’s growth and success through strategic, operational, and leadership capabilities.

Job Title

SHOP MANAGER

Occupation

MANAGER

Job Description & Requirements

Industry

Beauty salons and spas (including slimming, skin care and hair care centres)

Job Title

Senior Shop Manager

Occupation

SHOP SALES MANAGER

Job Description & Requirements

Roles & Responsibilities

• Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively
• Duties include motivating sales teams, creating business strategies, developing promotional materials for shop
• Guide shop's supervisors
• Create shop's objectives
• Make critical decisions
• Manage shop's budgets
• Oversee shop’s performance

At Chong Sin Education, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a product manager to lead a multi-disciplinary team in our drive to digitise our company and our service offerings. The ideal candidate should be a highly skilled market analyst with an eye for details. We’re looking for a product leader who can guide cross-functional teams in the creation of products that improve customer experience and grow our market share.

Objectives of this role

• Drive the product and business planning processes for cross-functional teams.
• Analyze customer needs, current market trends, and potential partnerships from an ROI and build vs buy perspective.
• Assess current competitor offerings and seek opportunities for differentiation.
• Analyze product requirements and develop appropriate programmes to ensure they are met.
• Develop, implement, and maintain production timelines across multiple departments.
• Appraise new product ideas and strategise appropriate go-to-market plans.

Responsibilities

• Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch.
• Translate product strategy into detailed requirements for prototyping and final development by engineering teams.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
• Analyse market data to develop sales strategies, and define product objectives for effective marketing communications.
• Collaborate closely with engineering, production, marketing, and sales teams in the development, QA, and release of products, and balance resources to ensure success for the entire organisation.
• Develop product positioning and messaging that differentiates the Company across primary market segments.

Requirements:

• At least 3 years experience handling product management role;
• Effectively bilingual in English and Chinese (ALL OUR CUSTOMERS ARE CHINESE);
• Degree from a world class institution, Master's degree preferred;
• Excellent interpersonal, communication, presentation and organisational skills;
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment (ALL OUR CUSTOMERS ARE CHINESE).

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience. Interested candidates are invited to apply online stating your current and expected salary and date of availability.

About FOMO Pay

Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:

• FOMO Payment - One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBank - Facilitate businesses’ everyday requirements for transactional banking needs
• FOMO Treasury - One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Join and Grow with us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities:

• Responsible for full set of accounting processes and tasks (i.e. AP & AR process, GL, account reconciliation etc.) for a few entities and perform consolidated financial statements
• Review monthly management accounts, financial statements and resolve discrepancies
• Coordinate with internal and external parties including external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• In-charge of submission of all tax and regulatory filing, audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when required

Requirements:

• Diploma/Degree in Accounting or a related discipline
• Minimum 5 years relevant experience within Banking & Finance or Fintech industry is a Must
• Experience in leading a team
• Strong understanding/appreciation of excel, accounting softwares, automation tools using API
• Good knowledge of relevant technologies (e.g. RPA) or methodologies (e.g MACRO, VBA) to improve user experience and streamline work processes
• Detail-oriented, self-motivated, resourceful and proactive
• Willing to challenge status quo

Our Perks and Benefits:

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

Responsibilities

• Oversee the maintenance and servicing of all horticulture works
• Plan and assess work programmes
• Ensure quality of landscaping is acceptable.
• Manage all areas of the project including planning daily work and worker timetables.
• Manage workers and contractors working at the project location.
• Meet with clients to understand their landscaping needs.
• Train workers on safety methods when working with equipment and tools.
• Pre-empt and trouble shoot on site problems
• Prepare various reports

Requirements

• Diploma in Horticulture / Landscape Management or WSQ Advanced Certificate in Landscape Supervision or WSQ Diploma in Landscape Management
• Independent individual with good organisation skills
• Good Interpersonal skills
• Possess Class 3 driving license
• ISA Certified
• Preferably able to start work within short notice

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you all the best.

Manpower Advisors Pte Ltd (EA Lic No: 20C0231)

A Construction Company is Seeking for a Self-Motivated & Independent Individual to join us.


Responsibilities:

• Ensure full adherence to company policies on site, particularly health and safety standards
• Project reporting/ review to monitor quality, productivity, price estimation accuracy, health and safety compliance and client satisfaction
• Carry out detailed risk assessment process highlighting key risks to manage on project
• Review drawings, design notes, and critical specifications
• Produce project program to comply with contract
• Coordinate with materials suppliers and managing the delivery, quality and installation of materials

Requirements:

• Diploma/ Degree in Building/Construction or relevant discipline
• 5 years of relevant experience
• Experience in Multi-Million / High-rise Housing Projects
• Experience in Pre-cast / Pre-fabrication Construction is essential
• Understands material lists for China shipments, knowledge of Chinese is essential

JOB SUMMARY

Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Key Job Tasks

· Understand and know how to operate the Opera cloud-based on property management system.

· Meet and greet guests upon their arrival at the hotel.

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensure billing is accurate.

· Answer phone calls within three rings.

· Record any guests that need assistance and/or incidents.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending tasks.

· Take and manage reservations for walk-in guests and/or when reservation department is closed.

· Interact with guests warmly and appropriately, making them feel welcomed and valued.

· Be a lobby ambassador proactively.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Coordinate with the other hotel departments to provide a seamless stay experience for guests.

· Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

· Ensure daily shift tasks are completed dutifully and smooth shift transition.

· Serve as a role model and coach the GSE in discharging their daily job tasks effectively and efficiently.

Self-Management

· Work together as a team with trust to meet the goals of the department/hotel.

· Treat guests and team members from all cultural groups with respect, sensitivity, and transparency.

· Always maintain a high level of professional behaviour.

· Communicate effectively, both with guests and other team members.

· Maintain a high level of personal presentation in accordance with the Grooming Standards Policy and Code of Conduct.

· Remain polite, positive, and cooperative.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

· Maintain professionalism, spontaneous & able to offer personalised service.

· Arrive on time for shifts.

· Take personal responsibility to ensure all required tasks are completed accurately and within given time frames.

· Ensure hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Health & Safety

· Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace that acknowledges the contribution of all team members in maintaining safe work practices.

· Follow the hotel safety and security policies and procedures.

· Report hazards, accidents, and injuries to Manager on duty immediately.

General

· Undertake ad-hoc special project as assigned complete in a timely manner.

· Cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience, of which 2 years in a supervisory position.

SKILLS, ABILITIES & ATTRIBUTES

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Strong communication (verbal and written) and human relations skills

· Strong planning, organising and coordination skills

· Good critical thinking and decision-making skills

· Good leadership skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

Element has an opportunity for a Laboratory Manager to join our rapidly expanding team. In this role, you will perform a variety of routine and non-routine testing assignments within the department assigned and insures timely and accurate test results under minimal direct supervision.

This position will be based in Sungei Kadut Loop,Singapore.

Job Duties:

• Ensures that safety and quality standards are being met and maintained at all times within the company's safety and QA programs and work with assigned staff to ensure work schedules are maintained and balanced
• Responsible for the location safety performance and awareness; spearheads and manages initiatives that drive a culture of safety first
• Under the direction of the General Manager, is responsible for department’s growth including profit and loss.
• Provides technical and engineering leadership related to construction chemical materials testing, but not limited to other product testing such as floor tiles, door, glass, timber, etc.
• Manages daily operations to ensure productivity and customer expectations are consistently met in a safe, timely and cost-effective manner.
• Demonstrates strong knowledge of Element capabilities, processes and expertise to be able to clearly explain the benefits of Element testing services to all stakeholders.
• Spearheads the development of new capabilities within Element with formal business case proposal.
• Provides technical advice or training to coworkers and customers on interpretation of test results.
• Provides technical and costing input to Business Development team on new and existing opportunities.
• Confident in making both formal and informal technical presentations to a wide range of stakeholders.

Job Requirements:

• Minimum Degree in Civil Engineering or Materials Science or Materials Engineering discipline from recognised institution, with a minimum of 5-year experience in a managerial role ideally with laboratory management operations experience
• Must be well-versed with ISO17025 documentation and technical documents such as BS, EN, ASTM, etc.
• Candidates with SAC-SINGLAS Signatory will be advantageous.
• Extensive knowledge on laboratory safety
• Ability to support and train staff members
• Possess strong technical leadership
• Ability to communicate (both written and oral) effectively with clients and colleagues with great attention to detail and accuracy of test results
• Proven track record of success in technical competency
• Proven ability to work under fast-paced environment
• Understanding of continuous improvement disciplines such as Kaizen, Lean Manufacturing, 5S, etc.
• Possess strong project management, analytical and problem-solving skills

HOW TO APPLY:

Interested applicants, please submit your updated resume to [email protected]

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

We are a Korean BBQ restaurant seeking an experienced manager with a strong background in front-of-house service. The ideal candidate should possess excellent leadership skills, a passion for hospitality, and the ability to create a welcoming atmosphere for our guests. If you are interested in joining our team and leading our staff to provide exceptional service, please reach out to us. We look forward to hearing from you!

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Job Responsibilities:

• Responsible to the project stakeholders for accomplishing the project objectives within the
  constraints such as project scope, time, cost and quality of the project.
• To study tender / construction drawings, specifications and contracts to understand project
  requirements.
• Assist the Project Manager to oversee all site projects operations, functions & requirements.
• Overseeing all technical matters, attending clients and consultants meetings and
  coordination of M&E and architectural works.
• Planning and sequencing of the construction works according to the master and detailed
  construction programs.
• Co-ordinate the site operations with sub-con and supplier.
• Liaise with client, consultants and authorities on resolving technical issues, monitor site
  progress against target.
• Plan, procure, monitor and control of resources, such as manpower, machineries and
  material to execute site works within time and cost
• Lead coordination meeting with Site Manager, Site Engineers & Sub contractors.
• Maintains safe, secure, and healthy work environment, aiming for zero accident and near
  miss.
• Making sure sites meet legal guidelines, and health and safety requirements.
• To perform Ad-Hoc duties as per assigned

Job Requirements:

• Candidate must possesses Bachelor Degree in Civil Engineering or equivalent
• At least 10 years of related experience

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a Duty Manager, you will be tasked to:

Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Be well versed in Marriott Bonvoy Loyalty Program. Attend to and assist in emergency situations.

Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

1.Creative development of a signature beverage offering

2.Assisting on the efficient running of the day to day bar operations

3.Providing friendly and excellent service to all guests at the establishment

4.Ensuring appropriate handling of all equipment and supplies within his/her area

5.Assisting in preparation for business hours and table set up

6.Assisting the outlet Managers in the daily beverage operations and ensure the quality and consistency of all products meet desired standards

7.Managing the beverage stocks and inventories

8.Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment

9.Participating and conducting knowledge and skills training, briefings and team meetings

10.Developing action plans to achieve desired financial targets and increase customer loyalty.

At least 3 years’ experience holding a managerial level position

Strong cocktail knowledge and experience developing cocktail menus

Strong spirits knowledge

Skillful at communicating with guests and providing excellent customer service

Ability to engage in conversations in professional and friendly manner

A well-groomed and professional appearance

Good command of spoken English

Outgoing and service orientated

Willing to learn and able to work under pressure

Able to work on shifts, weekends and public holidays

Relevant work experience in a high-volume bar

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device