Provide technical guidance, product knowledge, and exceptional customer service to clients, ultimately driving sales and fostering lasting relationships.
Product Expertise:
· Develop an in-depth understanding of the jewelry products offered, including materials, craftsmanship, and design.
· Stay updated on industry trends, new materials, and innovative techniques in jewelry manufacturing.
Customer Engagement:
· Build strong and lasting relationships with clients, understanding their preferences and needs.
· Provide personalized product recommendations and solutions based on technical knowledge and customer requirements.
Technical Consultation:
· Offer technical guidance and explanations to customers regarding jewelry specifications, such as metals, gemstones, and craftsmanship.
· Address customer inquiries and concerns with accuracy and professionalism.
New Customer Acquisition and client retention
· Identify new customers and working closely with other teams to generate leads.
· Nurture existing customer relationships through follow-up and after-sales support.
· Seek opportunities for upselling and cross-selling to existing client
Market Analysis:
· Monitor market trends and competitor activities to identify opportunities and challenges.
· Provide feedback to the product development team to enhance existing products or develop new offerings.
Order Processing:
· Manage the order process, including pricing, invoicing, and delivery coordination.
· Ensure accuracy in order fulfillment and customer satisfaction post-purchase.
Sales Reporting:
· Maintain accurate records of sales activities and customer interactions.
· Generate sales reports and provide insights to the management team.
Staff Training and Development:
· Create and execute training programs for sales associates, emphasizing product knowledge and customer service skills.
· Maintain and update training materials and manuals.