Job Summary

We are seeking a highly skilled and motivated Compliance Manager to oversee and manage the company’s regulatory and compliance framework. The ideal candidate will ensure adherence to local and international regulations, including licensing requirements, Anti-Money Laundering (AML) policies, and Know Your Customer (KYC) and Know Your Business (KYB) protocols.

Key Responsibilities：

Regulatory Compliance & Licensing

• Lead the application and management of regulatory licenses, including submissions to the Monetary Authority of Singapore (MAS) and other relevant authorities.
• Stay updated on applicable laws and regulations governing cryptocurrency and financial services industries.
• Liaise with regulators and ensure timely reporting and communication on compliance matters.

AML/CFT Program Management

• Design, implement, and maintain a robust Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) compliance framework.
• Conduct periodic AML risk assessments for the business and its products.
• Ensure compliance with MAS guidelines, including TRM (Technology Risk Management) and PSN01 requirements.

KYC and KYB Processes

• Develop and manage KYC/KYB policies to onboard customers and business partners effectively.
• Oversee customer due diligence (CDD) and enhanced due diligence (EDD) processes for individuals and corporate entities.
• Regularly review and update KYC/KYB processes to ensure alignment with regulatory expectations.

Policy Development & Implementation

• Draft and implement compliance policies, procedures, and controls tailored to business activities.
• Provide training and guidance to internal teams on compliance best practices and emerging risks.

Monitoring and Reporting

• Conduct internal audits to ensure adherence to compliance policies.
• Monitor transactions for suspicious activity and report suspicious transactions (STRs) as required.
• Maintain records of compliance activities, audits, and findings.

Collaboration

• Work closely with product, operations, and legal teams to embed compliance in business processes.
• Support the development of new products by providing compliance guidance and risk assessments.

Key Requirements

Qualifications

• Bachelor’s degree in Law, Finance, Business, or a related field.
• Professional certification in AML (e.g., CAMS) or compliance is a plus.
• Minimum 3 years of experience in regulatory compliance, preferably in cryptocurrency, fintech, or financial services.
• Hands-on experience with MAS regulations and licensing processes.
• Proven track record in managing AML, KYC, and KYB programs.
• Strong understanding of cryptocurrency and blockchain technologies.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.
• Effective communication and stakeholder management skills.
• Fluency in English is required; proficiency in Mandarin is a plus..

Job Description

A project manager is responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the organization.

Responsibilities

· Plan and implement projects

· Help define project scope, goals and deliverables

· Define tasks and required resources

· Collect and manage project team

· Manage budget

· Allocate project resources

· Create a schedule and project timeline

· Track deliverables

· Support and direct team

· Lead quality assurance

· Monitor and report on project progress

· Present to stakeholders reports on progress as well as problems and solutions

· Implement and manage change when necessary to meet project outputs

· Evaluate and assess the result of the project

Qualifications

· Excellent communication skills

· Problem-solving and leadership skills

· Project planning, risk management, time management and other project management skills

· Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager

· Experience in strategic planning, risk management and/or change management

· Proficiency in project management software tools

· Contract negotiation

· Conflict resolution experience

JOB SUMMARY

• Delivering and achieving assigned recovery targets. Implementing new strategies and tactics to improve recovery performance, training and coaching staff to improve performance. Oversees bottom line metrics including forecasting.

RESPONSIBILITIES

Strategy

• Awareness and understanding of the Bank’s business strategy and model appropriate to the role. In addition, to implement account strategy to ensure the facility outstanding is recovered or the account is rehabilitated to a satisfactory status for BB and ME problem accounts.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Bank and the companies operate in.
• Keep abreast with the macro economic factors impacting the economy to ensure the team is adequately resourced and minimize / mitigate any upcoming risks
• Deliver on financial goals – Gross Charge Off, Recoveries, Delinquency rates and cost
• Work closely with the Product and Credit policy teams to ensure sharing of timely feedback so that timely appropriate actions can be taken by the different functions to tighten risk appetite, if necessary

Processes

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and managing costs.
• Review and ensure adequate and accurate collections performance & cost MIS and KPIs are in place and prepared in a timely manner, to facilitate performance management of the Collections Department
• Responsible for preparing the plan to deliver on Loan Impairment budget for the year.

People & Talent

• Employ, engage and retain high quality people
• Lead through example and build the appropriate culture and values within the Function and across the wider organization.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Ensure there is a training plan for the team to upskill and drive performance

Risk Management

• The ability to interpret financials and the account performance of a company, identify key issues based on the information, put in place an account strategy to recover outstanding ad then either exit or return the company to normal status for ME problem accounts.
• Minimize credit losses, maximize recoveries
• Resolution of complaints from clients and MAS
• Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.
• To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity.

Governance

• Be robust and support scale, drive standardization and automation.
• To ensure that all collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework.
• Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation.
• Uphold customer engagement and conduct principles of during customers interactions.
• Ensure adherence to the OR Assurance Framework in the identification, assessment, mitigation and control and monitoring of risk. Ensure adequate traction, track and follow through management actions to mitigate identified operational risks exposure.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Singapore / GSF Risk CPBB - Collections to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Internal : Risk, Business, Legal & Compliance, Operations, CDD, Operational Risks
• External vendor : Law firms, Private Trustees, valuers, auctioneers, repo agency

Our Ideal Candidate

• 5+ years of experience in leading Recovery teams across all retail products, managing foreclosure/repossession.
• Well versed with Dialler and Collection/Recovery strategy.
• Attentive to detail, understands processes and local regulations, and keeps the unit audit ready all the time.
• Experienced in managing big and diverse teams.
• Is foresighted, able to see the big picture and align the unit’s deliverables with the organizations objectives.
• Good stakeholder management skills.
• Outstanding communication skills, both oral and written.
• Need have good presentation skills (excels in PowerPoint).
• Outstanding project management and analytical skills with an ability to multitask and manage competing priorities with a track record in creative and successful problem-solving.
• Highly entrepreneurial with a high level of energy, dedication and an unrelenting drive to deliver value.
• Education : Bachelor's degree.

Role Specific Technical Competencies:

• Communication Skills
• People Management Skills
• Stakeholder Management
• Collections Process
• Product Knowledge
• System Knowledge
• Complaint Handling
• Analytical Thinking
• Problem Solving
• Presentation Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

Job Description:

• Report to the head of finance department.
• Full sets of accounting duties.
• Review monthly accounts.
• Liaise with auditors on statutory audit matters; tax agents/tax authorities on tax submission and tax queries.
• Ensure accurate preparation of the monthly closing and financial reports.
• Responsible for the management reporting, budgeting, and forecasting process.
• Review and enhance the financial management and reporting process.

Job Requirement:

• Hold a bachelor degree in accountancy/ finance or equivalent.
• Minimum 10 years of relevant working experience.
• Good communication and interpersonal skills.
• Bilingual language will be an advantage as we need to oftenly and effectively communicate with overseas stakeholders.
• Have experiences in working in large scale projects.
• 6 days work.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

·Supervising and oversee the direction of the project (or a package), ensuring that the client's specifications and requirements are met, review pogress and liase with quantity surveyors to monitor costs;

·Liaising with the main-contractor, other construction professionals;

·Coordinating and supervising construction workers;

·Selecting tools and materials;

·Making safety inspections and ensuring construction and site safety;

·Assessing and minimising risk;

·Finding ways to prevent problems and to solve any that crop up.

Job Description & Requirements

• Supervise and lead the construction team to lay down construction milestone.
• Manage construction activities, ensuring timely and smooth progress of the operations.
• Responsible for implementing the work plan and attending project meetings
• Resolve design site problems encountered during the construction period.
• Producing site progress report to management.
• Monitor and ensure subcontractors comply with specified requirements.
• Identify and comply with all applicable statutory/ regulatory requirements related to project.
• Coordination and sequencing of works of different subcontractors.
• Identify possible risks to project and stakeholders as well as create contingency plans to mitigate these risks.
• Respond swiftly to work delays, emergencies and other problems.
• Clear communication to external parties including client, subcontractors, consultant, vendor etc on project needs, requirements and schedule by means of daily construction oversight.

Job Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.
• At least 10-15 Year(s) of working experience in the related field is required for this position.
• Preferrable 10-15 years of project management experience in the high rise projects and mixed development in building projects
• Required Skill(s): leadership, technical, planning, coordination, multi-task
• Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

Job Highligts

• Prime location at Ngee Ann City
• Singapore's only high end private jewellery company, with magnificent decoration and elegant working environment
• Attractive above market remuneration with 13th month and year-end bonuses
• Training will be provided

Responsibilities

• Execute marketing strategies and marketing plan developed by the Marketing Director
• Execute and promote DPM brand marketing strategy developed by the Marketing Director
• Worked with Sales Department to complete the execution and coordination of DPM brand annual exhibition
• Execute and follow up on DPM's media marketing strategy and advertisement
• Follow up with external media
• Cooperate with the Marketing Director to manage the team and cooperate with the sales team to jointly complete the company KPI

Requirements

• At least 1 year of marketing and team management experience, preferably those in the luxury and high-end jewelry industry
• Has strong media resources and channel resources
• Time management skills, strong leadership and communication skills
• Singapore Citizen or Permanent Resident. Company will consider applying for work permits for those extremely good performers

We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies. Be part of a team that is driven, values excellence, and balances efficiency with effectiveness. You will be expected to independently engage agencies to drive adoption and a successful use of our product.

Scope of Work

● Understanding in-depth how to use / configure / work with our product

● Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product

● Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers

● Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion

● Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably

● Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs

● Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy

Requirements :

● Minimum of 5 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.

● Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities

● Confident in engaging and cultivating relationships with clients to drive adoption and customer success

● Proficient in English (verbal & written); excellent communication and interpersonal skills

● Bias for action; willingness to learn quickly, adapt, and proactively solve problems

● Ability to thrive in an a high-pace and ambiguous / agile environment

● Experience in engagement management for public service products will be a plus

● Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus

● Experience in digital marketing, events planning will be a plus

● Experience in copywriting and graphics design will be a plus

Mercantile Pacific (MP) is building the world’s largest AI-powered recommerce platform (digital marketplace) across the lifecycle of phones and other wireless devices, with a special emphasis on the used phone/devices market and with a strong focus on circular economy principles. MP operates in over 100 countries, and has built up strong relationships with manufacturers, mobile network operators, distributors, wholesalers and retailers over the last 2 decades. Our mission is to provide high-quality mobile devices to customers while minimizing environmental impact through sustainable business practices.

Production Manager

Mercantile is looking for a highly motivated and experienced Production Manager for our mobile devices refurbishing facility. You will be responsible for overseeing the production process, managing the production team, and ensuring that quality standards are met in refurbishing mobile devices. You will work closely with cross-functional teams to ensure smooth operations, implement process improvements, and drive continuous improvement initiatives. Your role will be critical in ensuring that production targets are met, and refurbished mobile devices are of high quality.

Key Responsibilities:

Production Management: Oversee the production process, including receiving, testing, repairing, and refurbishing mobile devices according to established quality standards and production schedules. Ensure that production targets are met, and that the production process is optimized for efficiency and effectiveness. Monitor and analyze production performance metrics, identify areas for improvement, and implement corrective actions as needed.

Quality Control: Establish and enforce strict quality control measures to ensure that refurbished mobile devices meet or exceed quality standards set by the company and regulatory requirements. Implement quality assurance processes, including inspections, testing, and audits, to identify and address quality issues in a timely manner. Work closely with the Quality Assurance team to continuously improve quality control procedures and standards.

Process Improvement: Identify opportunities for process improvement in the refurbishing production process. Streamline and optimize production processes to maximize efficiency, reduce waste, and minimize defects. Implement Lean manufacturing principles and other best practices to continuously improve production processes and increase operational effectiveness.

Team Leadership: Provide leadership, coaching, and mentoring to the production team. Set performance expectations, monitor performance, and provide feedback and recognition to team members. Develop and implement workforce planning strategies to ensure adequate staffing levels and skills development. Foster a positive and inclusive work culture, and promote employee engagement and motivation.

Equipment and Facility Management: Manage the maintenance and upkeep of production equipment and facility to ensure smooth and uninterrupted production operations. Coordinate with maintenance personnel and external vendors for repairs and maintenance, and ensure that all equipment is calibrated and functioning properly. Identify and recommend equipment upgrades or replacements to improve production efficiency.

Reporting and Analysis: Generate regular reports on production performance, including production output, quality metrics, and labor utilization. Analyze data and trends to identify areas for improvement, and make data-driven recommendations to optimize production operations. Provide regular reports to senior management on production performance and progress towards production goals.

Qualifications and Requirements:

· Bachelor's degree in Engineering, Operations Management, or a related field.

· Minimum 8 years of experience in production management, preferably in the electronics manufacturing industry.

· Strong understanding of mobile devices refurbishing processes, quality control, and health and safety regulations.

· Proven experience in managing production operations, achieving production targets, and driving process improvement initiatives.

· Excellent leadership skills, with the ability to inspire and motivate a diverse team of production workers.

· Solid understanding of Lean manufacturing principles and other process improvement methodologies.

· Strong analytical and problem-solving skills, with the ability to analyze data and identify areas for improvement.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate with all levels of the organization.

· Ability to work in a fast-paced environment, and adapt to changing priorities and deadlines.

If you are up to challenge to make a difference in the industry, please send in your updated CV/resume to [email protected].

Job Overview

We are seeking a dynamic and results-driven Marketing Manager to lead our marketing initiatives and enhance our brand presence in the construction sector. The ideal candidate will have a strong background in marketing, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Strategy Development: Develop and implement comprehensive marketing strategies to drive business growth and enhance brand visibility.
• Campaign Management: Plan and execute marketing campaigns across multiple channels, including digital, print, and events.
• Content Creation: Create engaging content for websites, social media, email campaigns, and promotional materials.
• Market Research: Analyze market trends, competitors, and customer preferences to identify new opportunities.
• Brand Management: Oversee brand consistency across all platforms and materials.
• Collaboration: Work closely with sales, operations, and project teams to align marketing efforts with business goals.
• Budget Management: Manage marketing budgets and optimize spending for maximum ROI.
• Performance Analysis: Track and report on campaign performance, providing insights and recommendations for improvement.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as a Marketing Manager, preferably in the construction or related industry.
• Strong understanding of marketing principles, strategies, and best practices.
• Proficiency in digital marketing tools and platforms (e.g., SEO, Google Ads, social media).
• Exceptional written and verbal communication skills.
• Creative thinker with excellent organizational and project management skills.
• Ability to analyze data and translate insights into actionable strategies.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

Relationship Manager Responsibilities:

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guide their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Relationship Manager Requirements:

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict-resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.

We offer an innovative and dynamic environment where you can make a tangible impact in the FMCG industry. Join us and help shape the future of our brand while driving growth across multiple sales channels.

Key Responsibilities:

Brand Management:

• Collaborate in developing and executing brand strategies to enhance brand equity and positioning across all sales channels.
• Ensure consistent brand messaging and alignment with the company’s mission and values across all sales channels and distribution platforms.
• Partner with cross-functional teams ( sales, customer service & etc) to deliver cohesive, compelling brand experiences.
• Conduct regular competitor analysis and market research to track industry trends and consumer preferences.
• Assist in organizing brand events, activations, and sponsorships to drive brand visibility and engagement.

Marketing Strategy and Campaign Management:

• Develop and implement integrated marketing campaigns across digital, traditional media, and point-of-sale channels, tailored to specific sales platforms.
• Monitor and analyze the effectiveness of marketing campaigns, adjusting strategies to improve performance across all channels.
• Coordinate with external agencies, media partners, and influencers to create impactful marketing initiatives.
• Create compelling marketing materials (brochures, digital assets, product packaging & etc) optimized for various platforms.
• Manage partnerships with key influencers, thought leaders, and brand ambassadors to extend brand reach and engagement.

Sales Channel Support and Optimization:

• Work closely with the sales team to ensure marketing initiatives effectively support the various platforms.
• Collaborate with retail sector counterparts to design and implement in-store promotions and campaigns that drive foot traffic and sales.
• Analyze sales performance data across channels, offering actionable insights for continuous improvement.
• Identify and explore new sales channels and distribution opportunities to increase market share.

Content Creation and Management:

• Lead content creation for websites, social media platforms and etc to ensure alignment with sales strategies for each channel.
• Manage social media content calendars, ensuring consistent engagement and driving sales across multiple platforms.
• Coordinate photo/video shoots for brand campaigns, product launches, and digital marketing content.

Digital Marketing

• Oversee the company’s digital presence, ensuring alignment with sales objectives across various platforms.
• Implement SEO and SEM strategies to drive traffic and improve visibility across online sales channels.
• Track and report on KPIs for digital marketing, focusing on sales performance across various platforms.

Requirements:

• Proven experience in brand management and digital marketing, preferably within the FMCG industry.
• Strong understanding of digital marketing tools (Google Analytics, social media platforms, email marketing software).
• Excellent written and verbal communication skills, with the ability to create compelling narratives for various platforms.
• Project management skills, with the ability to handle multiple campaigns across different sales channels.
• Creative thinking, problem-solving skills, and exceptional attention to detail.
• Proficiency in graphic design tools is a plus.

Position: F&B Manager (Japanese speaking)

Job Id: 19434

Job Description

My client is looking to start up a F&B business in Singapore, selling bento boxes.

- To oversee the Central Kitchen which will be supporting 3 outlets
- To oversee the 3 outlets.
- The proposed concept is that of a simple take away food box (bento box) with soup. At the outlet, the staff will only need to pack and sell. Only item that is kept warm/ heated is the soup.
- Candidate will need to know the preparation process in the central kitchen but the daily preparation of food will be done by a kitchen helper/ hand.
- Will be in charge of stock as well as procurement.
- Ensure compliance with health, safety and hygiene standards

Job Requirement

・Proficient in business-level Japanese to build and coordinate relationships with internal/external Japanese speaking stakeholders and Interpreted between Japanese and English
・Will need to attend training and be able to assist in the setup of the central kitchen
・Managerial or supervisory experience in F&B/ Central Kitchen is required

Interested applicants please send your resume to [email protected] with email subject header “Job Application for F&B Manager (Japanese speaking) - CK Job ID: 19434".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

We're looking for a hands-on Recruitment Business Manager specialising in Technology, Banking, Insurance, or any other adjacent industries interested in working for an international award-winning, recruitment company.

At Gravitas, we can offer you:

• A competitive basic salary
• A market competitive low-threshold commission scheme
• Top Performer accelerator bonuses on top of your commission
• Monthly Friday afternoon off for 'Lunch Club' at Michelin Star Restaurants
• Fantastic Overseas Luxury Holiday destinations such as Dubai, Turkey, Iceland, Lapland, South Africa, Goa
• Work from home policy (1-3 Days/ week)
• Work-cation
• Sabbatical Leave
• Flexible Lunch Hours
• Quarterly team night outings
• Industry Leading Training Programmes - from Senior to Management

As an experienced recruiter, you will

• Capitalise on your existing specialisation and combine that with our historical clients to bring in new business and continue upkeeping your existing pipeline
• Have future aspirations to lead your own team (we're also open to individual contributors!) within your chosen specialisation, expanding into other relevant adjacent areas that show strong business opportunities
• Partner with supportive and top-billing managers with years of experience
• Join our award-winning "Senior/ Management Development Programme" that focuses on advanced recruitment skills to prepare you for the next step of your career
• Work with a recruitment firm actually built on values: transparency and honesty

If you,

• Have minimally 6 years in agency recruitment
• Have a proven consistent track record of active business development (new client terms signed + account management)
• Have experience managing at least 3 junior recruitment consultants
• Have a strong personal desire to succeed and achieve
• Are a good team player and enjoy a positive, energetic, and driven office culture

Let's chat.

Who is Gravitas?

We are an international recruitment company focusing on Technology, Insurance, and Banking with 8 offices across London, Singapore, Hong Kong, Shenzhen, Germany, and Amsterdam. We have been a true success story of 2021 & 2022 - with both our UK & Asia teams having record breaking years. With our office located in the central business district of Singapore, we are now looking to further expand our team to continue our world domination!

I know the recruitment industry in Singapore is small so if you're curious and want to have a confidential exploratory conversation (no strings attached), reach out to me on LinkedIn.

Job Description

A project manager is responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the organization.

Responsibilities

· Plan and implement projects

· Help define project scope, goals and deliverables

· Define tasks and required resources

· Collect and manage project team

· Manage budget

· Allocate project resources

· Create a schedule and project timeline

· Track deliverables

· Support and direct team

· Lead quality assurance

· Monitor and report on project progress

· Present to stakeholders reports on progress as well as problems and solutions

· Implement and manage change when necessary to meet project outputs

· Evaluate and assess the result of the project

Qualifications

· Excellent communication skills

· Problem-solving and leadership skills

· Project planning, risk management, time management and other project management skills

· Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager

· Experience in strategic planning, risk management and/or change management

· Proficiency in project management software tools

· Contract negotiation

· Conflict resolution experience

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations.
• Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.

Requirements:

• Min Diploma in any discipline
• 8 to 10 years of relevant concierge experience
• Experience in leading and managing a team
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Able to conduct stand-up training on service & SOP matters

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $5,300 + AWS + VB

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

Job Overview

We are seeking a highly motivated and experienced Restaurant Manager to oversee daily operations, ensure exceptional customer service, and drive business performance. The Restaurant Manager will be responsible for managing staff, ensuring compliance with health and safety regulations, and maintaining a positive environment for both customers and employees.

Key Responsibilities

1. Operational Management

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Maintain high standards of food quality, service, and cleanliness.
• Ensure compliance with health, safety, and hygiene standards.

2. Team Leadership

• Recruit, train, and supervise restaurant staff.
• Schedule and manage shifts to ensure adequate staffing during peak hours.
• Foster a positive and productive work environment through effective communication and motivation.

3. Customer Service

• Address customer feedback and complaints promptly and professionally.
• Monitor dining experiences to ensure customer satisfaction.
• Implement strategies to enhance the customer experience and build loyalty.

4. Financial Management

• Monitor budgets, control costs, and maximize revenue.
• Track and analyze key performance indicators (KPIs), including sales and profit margins.
• Manage inventory, placing orders to avoid shortages or overstocking.

5. Marketing and Promotions

• Develop and execute marketing strategies to attract new customers and retain existing ones.
• Plan and oversee special events or promotions.
• Collaborate with external partners for advertising and marketing initiatives.

Qualifications and Skills

Educational Background

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred but not mandatory).

Experience

• Proven experience as a Restaurant Manager, Assistant Manager, or similar role.
• Strong understanding of restaurant management software and financial principles.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.