• General administrative duties, filing and sorting of documents
• Generate sales orders
• Liaise with Sales Team and Logistics Team for sales order and payment arrangements
• Assist in payment collection arrangements
• Generate and check statement of accounts
• Answer calls and handle enquires
• Medical/Dental benefits

• Acquire new accounts and increase the sales volume of established accounts
• Plan and execute tactical sales action plans to achieve monthly sales target
• Do budgeting, planning and execution of the sales target set every year
• Develop and grow new customer accounts for increased business opportunities to achieve set sales revenue and placement targets
• No experience required
• Good interpersonal & communication skill, positive attitude, pleasant disposition & outgoing character
• Able to work independently with minimal supervision
• Dynamic, self-motivated and results driven

Job Responsibilities:

Digital Marketing

• Develop digital marketing strategies and support the execution aligned with the brand’s strategic direction and guidelines of the different business units
• Coordinate social media marketing as an integrated component of the overall organizational marketing strategy
• Create, curate, and maintain the digital presences of all business units
• Ensure that all websites are optimized via SEO best practices

Marketing

• Plan, develop and execute marketing strategies
• Monitor the progress of campaigns using pre-defined metrics and measure the effectiveness of performance
• Coordinate with operations and vendors to develop marketing activities and communications plan
• Conduct market & consumer research and analysis to evaluate trends, brand awareness, and competition
• Derive insights from research results to adjust branding and marketing strategies effectively to meet changing market and competitive conditions.
• Write copy for diverse marketing distributions (brochures, posters, website material etc.)
• Design marketing collaterals (in-store and OOH)

Community Engagement

• Organise and assist in the execution of events & promotional activities, product launches
• Liaise with strategic partners, sponsors and external vendors
• Develop membership engagement strategies in line with organizational objectives
• Support ad-hoc campaigns/ KOL campaign

Job Requirements:

• Possess at least a Diploma or Degree in Marketing, Communications, or equivalent
• Experience in Marketing, preferably in the Retail and/or F&B Industry.
• Has experience in developing and implementing marketing strategies
• Exhibit sound knowledge of strategic planning principles and marketing best practices
• Be able to think out of the box, enjoy coming up with creative ideas and solutions
• Be proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Display a high level of proficiency in designing and running Google ad campaigns and social marketing campaigns
• Display a positive working attitude and excellent interpersonal skills
• Possess strong organizational and time-management abilities
• Has good presentation and strong communication skills (written and spoken)
• Has good copy-writing and proof-reading skills
• Able to manage own work without strict supervision, prioritize tasks and manage stakeholder expectations
• Knowledge/ interest in plants and landscaping would be an advantage
• Knowledge/ experience of OOH advertising is a plus

Working day(s) & Timing:

Monday - Friday: 9am - 6pm

Saturday: 9am - 1pm

Key Responsibilities:

1. Marketing Support

• Support Marketing Director in planning and executing marketing campaigns to promote 3rd party brands in retail supermarkets.

• Coordinate marketing initiatives and promotional activities for 3rd party brand partners.

• Develop advertising materials for POSM, digital and social media channels.

• Assist in creating sales support materials and retail in-store promotions.

• Assist in coordinating marketing events such as roadshows and promoter sampling.

• Collaborate with functional teams like procurement, sales and finance to ensure smooth development and launch of new products.

2. QB Ecommerce Site & Retail Marketing for Showroom

• Contribute to developing marketing strategies for driving foot traffic and sales in retail showroom.

• Support the marketing team in the implementation of showroom-specific marketing campaigns to attract customers and enhance the retail experience.

• Assist in overseeing retail merchandising efforts for optimal product display and sales.

• Drive and implement commercial plans across owned QB Ecommerce site including selecting right mix of products, forecast and setting thematic promos to achieve sales target.

3. Marketing Apps Maintenance

• Support marketing team to maintain and update mobile apps

• Collaborate with UX/UI designers to enhance user interfaces and overall user experience.

Qualifications:

• Diploma/Degree in Business/Marketing.

• At least 3 years of Retail Marketing or FMCG marketing experience

• Understanding of E-commerce and social media is a must-have.

Behavioral Attributes:

▪ Team player with ability to work independently.

▪ Detail-oriented and organized

Responsibilities:

• Handle inquiries and customer’s purchase order.
• Process sales quotation and sales order.
• Liaison with the customer on product quality and delivery.
• Supporting sales team in administrative work.
• Monitor and assist Finance Department in collecting payment from the customers.
• Calling customer for following up outstanding documents and payments.
• Assist with other ad-hoc duties as required from time to time.

Requirements:

• Good time management.
• Good communication and writing skills.
• Computer literacy, including proficiency in MS Office.

Job Description

• Full range of order processing duties, including inquiries, quotes, orders, and invoices
• Process technical Orders and requisitions by comparing items requested to master list
• Procure items at the best prices from the best sources and/or utilize existing stock in hand Co-ordinate with warehouse on stock requisitions and prepares orders
• Monitor and co-ordinate deliveries of items between suppliers and forwarder to ensure that all items are delivered to vessels on time
• Prepare essential export documents, such as packing lists and weight/volume calculations.
• Posting of Delivery Orders for billing
• Issuing of Goods Returned Notes for item rejected by customer, Resolves shipment error with suppliers
• To board the vessel in case necessary
• Maintain and expand dealers’ network and build strong customer relationships through excellent customer service
• Perform additional duties as assigned on an ad-hoc basis

Requirements:

• Relevant experience in the ship chandler industry preferred
• Excellent Communication Skills
• Ability to display analytical and problem-solving skills
• Capable of working under continual time constraints
• To work in a fast-paced environment, dynamic & motivated personality, able to work independently

Job Description

• Provide data and guides to help the sales team
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Job Requirement:

• Hands on experience with ERP and CRM systems
• Proven work experience as a Sales support specialist or Sales support associate within the freight and logistics industry preferably
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills
• BS degree in Marketing or associates degree in relevant field a plus

Other:

• 1 Way Transport provided at Jurong East Mrt (8.15am)
• VB provided
• Medical Claim
• Monday - Friday, 8.30am to 5.30pm

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START YOUR REWARDING CAREER WITH US NOW!

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Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: [email protected]

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Leroy Lok

EA Personnel Reg No.: R2090115

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

Job Description

• To provide the quotation to the customer and purchase the good from the supplier
• Actively seek out new sales opportunities through varying modes of communication
• Monitor delivery time, stocks, and goods on order
• Forecast market requirements
• Ensure orders are timely processed and delivered to customers
• To provide good service to all customers and help them solve the problem relative to the company’s products for the customers

Job Requirements:

• At least 2 years of working experience in a trading company, preferably in in-house sales/marketing
• Good attitude and strong communication
• Good interpersonal and teamwork skills
• Good working knowledge of Microsoft Office

Working hours:

• Monday - Friday (8.30 am to 5.30 pm)
• Saturday (8.30 am to 3.00 pm)

1. Handle steel products business development globally.

2. Develop new accounts and manage existing customers by monitoring sales potential and follow-up with customer’s requirement.

3. Establish strong business network.

4. Prepare quotations and follow up for orders and execute them.

5. Liaise with Steel manufacturing plant/mill.

6. Work closely with Sales Operation staffs and Warehouse personnel relating to documents, stock inventory and customer’s delivery schedule.

7. Handle general enquiry, feedback and complaints from customers.

8. Travel to company meetings, conferences, events and client visits in Singapore & overseas as required.

Requirements :

1. Relevant experience and knowledge in Steel business.

2. International/Global technical knowledge in Marketing practice and Supply chain management.

3. Exposure in steel trading companies, local distributors & purchase in fabrication companies.

MARKETING (Executive / Senior Executive)

Primary Duties and Responsibilities

1. Assist with the development of the overall marketing strategy.
2. Manage and execute full spectrum of marketing communications to meet business goals.
3. Review and develop new digital marketing campaigns and strategies to reach target audience.
4. Content creation for social media platforms, Company’s site and microsite; and EDMs.
5. Evaluate the ROI of all marketing initiatives and campaigns, and assist the team in analysing and optimising user funnels and other marketing platforms via Google Ad Manager and Facebook Ad Manager.
6. Support SEO/SEM efforts to increase quality traffic to Company’s site.
7. Manage and maintain Company’s digital platforms including updating the latest information and introducing new ways to improve the site’s interface and user experience.
8. Perform any other duties as assigned by Senior Management.

JOB REQUIREMENTS

1. Degree or Diploma in Digital Marketing or related discipline.
2. Minimum 2 to 3 years of proven working experience in a similar role.
3. Excellent understanding and insights current digital marketing trends.
4. Well-versed with digital marketing concepts; tools and strategies.
5. Strong English proficiency with experience in creative copywriting.
6. Good communication and interpersonal skills.
7. Highly meticulous and strong attention to details.
8. Predisposed to thriving in a fast-paced environment with the ability to pivot from one task to another at quick turnaround time.
9. Excellent team player and able to multitask efficiently.
10. Working knowledge of SEO/SEM, Facebook Ads, Google Adwords and Analytics will be advantageous but not a must.

Tell us more about yourself by sending your resume to:

Y-SG Pte Ltd
Address: 8 Bulim Avenue, Singapore 648166

Email: [email protected]

Responsibilities:

• Assist in the development and implementation of marketing strategies and campaigns to promote our products and services.
• Conduct market research and analysis to identify trends, customer preferences, and competitors' activities.
• Support the creation and distribution of marketing materials, including brochures, flyers, presentations, and digital content (e.g., social media posts, email campaigns).
• Coordinate and execute promotional events, trade shows, and other marketing activities.
• Assist the sales team in generating leads, qualifying prospects, and scheduling appointments.
• Provide administrative support to the marketing and sales departments, including managing calendars, scheduling meetings, and preparing reports.
• Collaborate with cross-functional teams to ensure alignment and consistency in messaging and branding efforts.

Requirements:

• Diploma/Bachelor's degree in Marketing, Business Administration, or related field preferred.
• Previous experience in marketing, sales, or a related role is a plus.
• Good time management.
• Good oral and written communication skills.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Proactive attitude, with a willingness to learn and take on new challenges.
• Passion for marketing and sales and with a creative mindset.
• Able to work under tight deadlines and schedules.

Job Description

• Full range of order processing duties, including inquiries, quotes, orders, and invoices
• Process technical Orders and requisitions by comparing items requested to master list
• Procure items at the best prices from the best sources and/or utilize existing stock in hand Co-ordinate with warehouse on stock requisitions and prepares orders
• Monitor and co-ordinate deliveries of items between suppliers and forwarder to ensure that all items are delivered to vessels on time
• Prepare essential export documents, such as packing lists and weight/volume calculations.
• Posting of Delivery Orders for billing
• Issuing of Goods Returned Notes for item rejected by customer, Resolves shipment error with suppliers
• To board the vessel in case necessary
• Maintain and expand dealers’ network and build strong customer relationships through excellent customer service
• Perform additional duties as assigned on an ad-hoc basis

Requirements:

• Relevant experience in the ship chandler industry preferred
• Excellent Communication Skills
• Ability to display analytical and problem-solving skills
• Capable of working under continual time constraints
• To work in a fast-paced environment, dynamic & motivated personality, able to work independently

Responsibilities:

• Relevant experience in similar capacity is preferred
• Sales involves searching for new sales leads and developing existing customer base for new business.
• Daily account servicing revolves around managing customers’ expectations, complaints and feedback.
• Work with Operations to ensure that vehicles are appropriately assigned to customers. Includes managing manpower and vehicle contractors to fulfil daily and event transport requirements.
• Administrative duties includes billing, collating of jobs sheets, checking of sub-contractors invoices and collection of monies
• Provide excellent customer service & support to new and existing client base
• Manage receivables

Requirements:

• Relevant experience in similar capacity is preferred
• Those who possess Class 3 License have an added advantage
• Preferably Junior Executive specialized in Sales - Corporate or equivalent
• Senior candidates will be considered for managerial position
• Bilingual in English and Mandarin (in order to handle queries, request and feedbacks from English and Mandarin speaking clients and provide excellent customer service & support.)

Others:

• Working Hours: Monday to Friday: 8.30am to 6.15pm
• Company transport provided at designated MRT Stations
• Additional position

As a Sales Executive in our car rental company, you will play a crucial role in driving our business growth and ensuring customer satisfaction. You will be responsible for ;-

1. Generating sales- building and maintaining relationships with clients, and representing our brand with professionalism and enthusiasm.
2. Customer Relationship Management- Develop and maintain strong relationships with existing clients. Address customer inquiries, concerns, and feedback promptly and professionally.
3. Product Knowledge-Stay informed about the company’s fleet of vehicles, rental policies, and pricing structures.
   Provide feedback to management on market conditions and customer preferences.As a Sales Executive in our car rental company, you will play a crucial role in driving our business growth and ensuring customer satisfaction. You will be responsible for ;-
4. Generating sales- building and maintaining relationships with clients, and representing our brand with professionalism and enthusiasm.
5. Customer Relationship Management- Develop and maintain strong relationships with existing clients. Address customer inquiries, concerns, and feedback promptly and professionally.
6. Product Knowledge-Stay informed about the company’s fleet of vehicles, rental policies, and pricing structures.
   Provide feedback to management on market conditions and customer preferences.

Responsibilities:

• Assist in administrative job functions to support sales
• Process and manage customers’ orders
• Attending and assisting with prospects and clients
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Excellent conduct to represent and uphold our company’s reputation
• Follow up promptly with customers to resolve issues
• Other Ad-hoc Duties assigned

Requirements:

• Minimum 1 year of Customer Service Experience in the Food / FMCG industry or relevant
• Proficiency in English / Mandarin to liaise with Customers
• Proficient in Microsoft Office (Words, Excel, PowerPoint)
• To manage sales through web site (B2B / B2C)
• Service oriented
• Working hours
• Mon to Friday - 8-5pm
• Sat Alternate half day

Job Summary:

• Assist in administrative job functions to support sales
• Process and manage customers’ orders
• Attending and assisting with prospects and clients
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Excellent conduct to represent and uphold our company’s reputation
• Follow up promptly with customers to resolve issues
• Other Ad-hoc Duties assigned

Requirements:

• Minimum 1 year of Customer Service Experience in the Food / FMCG industry or relevant
• Proficiency in English / Mandarin to liaise with Customers
• Proficient in Microsoft Office (Words, Excel, PowerPoint)
• To manage sales through web site (B2B / B2C)
• Service oriented
• Working hours
• Mon to Friday - 8-5pm
• Sat Alternate half day

Job Summary:

• Assist in administrative job functions to support sales
• Process and manage customers’ orders
• Attending and assisting with prospects and clients
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Excellent conduct to represent and uphold our company’s reputation
• Follow up promptly with customers to resolve issues
• Other Ad-hoc Duties assigned

Requirements:

• Minimum 1 year of Customer Service Experience in the Food / FMCG industry or relevant
• Proficiency in English / Mandarin to liaise with Customers
• Proficient in Microsoft Office (Words, Excel, PowerPoint)
• To manage sales through web site (B2B / B2C)
• Service oriented
• Working hours
• Mon to Friday - 8-5pm
• Sat Alternate half day

Job Description:

• Support marketing team in developing and planning of promotional campaigns and marketing activites
• Compilation of reports for submission to head office
• General administrative work in the Marketing Department

Job Requirements:

• 'O' Level/Higher Nitec in business/marketing/office skills
• 1 to 2 years experience in digital marketing
• Resourceful, analytical and creative
• Knowledge of Microsoft and Adobe softwares
• Able to work in a fast paced environment
• Good communication, presentation and interpersonal skills
• Excellent command both in spoken and written English

Responsibilities:

• Greet and welcome customers to create a friendly atmosphere.
• Help customers find products that match their preferences and needs.
• Provide detailed product knowledge and educate customers on fashion trends and features.
• Accurately and efficiently process sales transactions.
• Meet and exceed sales targets while ensuring high customer satisfaction.
• Handle customer inquiries, complaints, and returns professionally.
• Assist with housekeeping, inventory management, and stock checks.

Requirements:

• Possess retail sales experience, ideally in fashion or footwear.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude and dedication to customer satisfaction.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job scope:

• Handle day-to-day operations for key accounts including order processing invoicing and reporting
• Liaise with customers and internally to ensure material availability and fulfill shipment
• Follow up and update customers their order and or delivery statuses to ensure on-time delivery to customers
• Work closely with internal teams to solve problems and respond to customer requests and questions
• Able to work under pressure (especially during month end)

Requirements:

• Possess minimum GCE 'N' or O' level, Diploma in any discipline
• Candidates with no experience can apply
• Diligent, flexible, good communication and interpersonal skills with internal and external customers.
• Ability to multitask and adaptable to changes
• Must be independent, possess good follow up skills, meticulous and mature team player
• Knowledge of basic Microsoft Excel functions e.g. v-lookup, pivot table

Interested applicants, please send your profile to [email protected]

Responsibilities:

• Perform skin/body analysis and recommend treatments/products.
• Maintain high customer service standards.
• Learn about various aesthetic treatments (face, body, skin, slimming, hair removal, teeth whitening).
• Meet or exceed sales targets.
• Coordinate appointment bookings and follow-ups.

Requirements:

• Minimum 1 year working experience in sales/beautician.
• Self-motivated to meet sales targets.
• Proven track record in sales.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job scope:

• Handle day-to-day operations for key accounts including order processing invoicing and reporting
• Liaise with customers and internally to ensure material availability and fulfill shipment
• Follow up and update customers their order and or delivery statuses to ensure on-time delivery to customers
• Work closely with internal teams to solve problems and respond to customer requests and questions
• Able to work under pressure (especially during month end)

Requirements:

• Possess minimum GCE 'N' or O' level, Diploma in any discipline
• Candidates with no experience can apply
• Diligent, flexible, good communication and interpersonal skills with internal and external customers.
• Ability to multitask and adaptable to changes
• Must be independent, possess good follow up skills, meticulous and mature team player
• Knowledge of basic Microsoft Excel functions e.g. v-lookup, pivot table

Interested applicants, please send your profile to [email protected]

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

As an Associate Director, you will manage a sales team varying between 2-8 staff. Responsible to deliver target profit and revenue for their segment and region. Actively leads their team and defines and manages sales representatives’ activities (KPIs) and coaches the development of the desired sales competencies to meet their profit and revenue goals as well as specific MAP deliverables.

Key Responsibilities:

• Supervises, leads and manages the sales team.
• Develops and trains the sales team to build capabilities and skills.
• Accurately forecasts and delivers on quarterly and annual sales targets.
• Manages the sales funnel from new opportunity generation through closing.
• Demonstrates advanced understanding and appropriately communicates the Bioscience portfolio and Lonza’s value proposition to customers.
• Demonstrates advanced product knowledge capabilities, applications, regulatory knowledge, and product justification in order to be recognized as the expert in the field.
• Advanced understanding of assigned accounts including site locations, departments, key decision makers, and decision-making process.
• Advanced understanding of market knowledge and competitor landscape.
• Organizes, plans, and schedules time to provide optimum and effective account and territory coverage.
• Record activities and client information in the CRM database on a daily and timely basis.
• When requested, acts as team lead to coach others to achieve high performance.
• Perform other duties as assigned.
• Ability to travel up to 60%

Key Requirements:

• Knowledge and experience in drug discovery, drug manufacturing/QC, Cell & Gene Therapy, and the biotech/biopharma industry.
• Core people management skills (activity management, competency development, problem resolution, etc.).
• Core selling skills (prospecting, funnel management, closing, etc.), including creating customer value, consultative selling, technical selling, and effective sales presentation.
• Computer software skills including Microsoft Office and CRM.5. Interpersonal skills and comfort with public speaking in front of small groups.
• Communicate effectively and collaborate successfully within own team as well as cross-functionally.
• Effective listening skills, independent and self-directed, team-oriented, strong work ethic.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

• Contribute to the growth of BA business and to achieve the pre-set targets through robust marketing and communications strategy, plans and campaigns in place.

SPECIFIC RESPONSIBILITIES

Support marketing and Communications Strategy / Plan

• Overall marketing and communications strategy and execution plan of existing business;
• Go-To-Market (GTM) strategy and plans for new service and product initiatives.
• Ensure all planned marketing and communications campaigns and activities are executed within time-frame and budget.
• Ensure local marketing plan aligns with regional strategy, as well as the global initiatives.
• Identify, monitor and evaluate marketing KPI, and ROI for continually improvement.

Support market Research & Competitive Analysis

• Conduct market research to identifying potential new business portfolio from prospect customers.
• Gather market intelligence and competitive analysis.

Support marketing Campaigns

• Develop and execute marketing campaigns for existing and new services launches; with appropriate communication tools i.e. regular client webinars, white paper initiatives, website, email, etc.
• Conceptualise, develop and manage marketing communications materials to drive lead generation include website, newsletter, marketing assets
• Drive “through-partner marketing” campaign with identified influencer channels include associations, business partners, government bodies for demand and lead generation.

Brand, PR and Communications

• Manage and execute all internal and external for local public relations and communications to bridge internal communication gaps and improve welfare, increase local market presence and positioning.

Support Marketing monthly performance report and review”

• KPIs for lead generation: number of leads, proposal/lead ratio (%), value of proposals, conversion rate from proposals to contracts (%), value of contracts, LC vs. campaign cost.
• KPIs for awareness and lead nurturing: open rate, bounce rate, # of impressions, click through rate, etc.
• Drive lead management policies and best practices, including the proper use of Cert Net and the monitoring of the local campaigns;
• KPIs: % of open actions in Cert Net (sales management platform), CRM sales pipeline, etc.

Support event Coordination and Management

• Identify and execute events include trade fairs, seminars, user group, etc. to create brand awareness and drive sales pipelines.

Telemarketing and Database Management

• Develop and maintain a credible and effective marketing database for lead nurturing and lead generation activities.
• Develop and implement telemarketing frameworks and guidelines, including policy and procedure, workflow, documentation etc.

Customer Retention:

• Understand the Voice-of-Customer
• Understand the needs / feedback from present and potential clients, like
• Analyze the results of the regular customer satisfaction survey;
• Lost Client Analysis (i.e. understand why customers left SGS) and and win-back strategy;
• Create cross sell and up sell opportunity for existing and new products and services;