Responsible for supporting the EAM, Sales & Marketing / Director of Catering in securing and maximising all sales opportunities from determined market segments to achieve department goals and objectives
KEY RESPONSIBILITIES:
β’ Assist in the development of clientele based on existing accounts.
β’ Solicit for new accounts from existing or/ and new market segments to enlarge business opportunities
β’ Establish a regular call pattern for meeting with principles of target markets.
β’ Follow up on business leads to maintain a good business conversion rate
β’ Negotiate on good rates with customers so as to maintain a high average check
β’ Keep good relations with customers for repeat business
β’ Maintain regular contact with the Marriott Global Sales Offices and where appropriate submit sales leads within the Marriott network.
β’ Forecast, analyse and report Sales and Profit results.
β’ Participate in preparation and planning of the Annual Operating Plan, Departmental Objectives and other costs related to the Annual Budget.
β’ Meet and exceed monthly, quarterly and annual sales budget
β’ Provide administrative support to Director of Catering in the absence of Sales Agent
β’ Participation in developing/reviewing rate structures and conditions applicable to various marketing segments, based on market feedback and conditions.
β’ Participate in networking events within the hotel, the industry and customer organisations as necessary.
β’ Develop and promote festive and seasonal events
β’ Prepare weekly, monthly, quarterly and annual reports as required.
β’ Provide proper documentation for clear administration
β’ Liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.
β’ Actively source new account and develop existing accounts that will meet the yield objective of the hotel from these market segments.
β’ Assist the Director of Catering in developing strategic sales plans, detailing sales distribution plans, trade shows and other promotional opportunities in order to meet the hotels overall strategic plan.
β’ Establish an understanding for Marriott policy and procedures. Develop and maintain a good working with all GSOβs and actively sources Team Hot leads for other Marriott properties.
β’ Effectively measure and report on a timely basis, sales results with updated strategies and competitor information to the Director of Catering.
β’ Maintain regular contact with key contacts in the appropriate market segments including site inspections and sales calls.