With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Cluster Sales Manager (MICE) with Conrad Hotels and Resorts will focus on maximizing revenue by driving the sale of conference facility space and guest rooms of the designated industry.
What will I be doing?
As a Cluster Sales Manager (MICE), you will work to maximize revenue opportunities through the sale of conference facility space and guest rooms. A Cluster Sales Manager (MICE) will be directly responsible for performing the following task to the highest standards:
- Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotel rooms, F&B venues and conference space capacity and meet set targets
- Contribute to the selling strategy of the hotel and manage the departments so that Team Members adhere to the strategy
- Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market
- Ensure the Sales Team is developed effectively and embraces a culture of high quality standards and proactive selling
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Responds to group RFPs through making proposals and sales presentation to prospective clients as well as explain, negotiate and close hotel sales
- Accurate data entry of group and meeting enquiries using Delphi FDC
- Build strong relationships with customers to fully understand their needs
- Conduct briefings and other meetings as needed to obtain optimal results
- Sales and telemarketing calls to customers and prospective customers to solicit business, engage sales activities.
- Conduct property tours, site inspections and host as entertainment for potential clients where relevant and appropriate.
- Work effectively to build relationships with colleagues in the hotel operations department.
- Drawing up Sales Activity Plan and business leads, submit weekly sales call reports and future week activity plan as per the defined reporting standards as determined by Cluster Director of Sales
- Perform other duties delegated by Cluster Director of Sales and Cluster Commercial Director.
What are we looking for?
A Cluster Sales Manager (MICE) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Strong sales background in MICE. Self-motivated salesperson
- Strong analytical skills to understand and respond to key business indicators and competitive trends
- Excellent selling capabilities Excellent organizational and planning skills and able to multi task
- Accountable and resilient
- Ability to work under pressure
- Individual with at least 2 years’ experience in the same capacity
- Tertiary qualifications, or other collegiate-level degree, preferred
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hospitality: Volunteer to provide unparalleled hospitality.
- Integrity: Do what you should do all the time.
- Leadership: Strive to be a leader in both your industry and your community.
- Teamwork: Actively promote teamwork spirit in all work.
- Ownership: take responsibility for your actions and make decisions.
- Now: Operate with urgency and discipline.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
