Main Responsibilities

• Liaise with clients repairs and after-sales service
• Promoting luxury timepieces to customers
• Provide high standard of customer services to ensure the services meet and even exceed customers’ expectations
• Handle customer enquiries and complaints with professional manner
• Build long term relationship with customers
• Ensure that the security procedures are strictly followed

Your background and competencies/skills

• Minimum 1 years relevant experience in the watch retail industry
• Able to work on weekends
• Good communication skills
• Possess initiative, meticulous and details oriented
• Able to work independently with minimum supervision and guidance
• Service-minded and sales-driven
• Honest and positive attitude towards work and the customers
• Pronounced quality awareness

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Sales Director

As our business continues to grow and reach new heights, we are looking for a Sales Director to join us to help us with our next phase as we continue to develop our operations across APAC. You’ll work with our management team to own and manage the sales process, set up commercial targets, and build a solid pipeline of new business opportunities. You’ll have the trust and empowerment of the management team to move the needle. 

Role: 

• Drive new business strategies and nurture opportunities from new and warm leads.
• Drive and own new business opportunities while expanding on existing markets and proactively increasing market share.
• Work closely with the sales team to develop and implement strategies to achieve sales goals. 
• Implicitly understand the company’s USP to promote and cross-sell services to relevant target companies.
• Work with cross-functional stakeholders to plan and execute agency sales and marketing strategies to acquire new and develop existing commercial opportunities.
• Measure all sales activity using various tools and software to evaluate the success, pivoting according to effectiveness in real-time.
• Raise the agency's profile by effectively communicating our value proposition, services, and results throughout targeted channels.
• Embrace client and market intelligence to hone tactics and targeting methods to improve conversion rates with the practical interpretation and application of data.
• Set and manage sales team targets, providing regular and accurate management reporting.
• Develop compelling proposals and pitch materials -  project managing pitch teams, proposal content development, case study development, and presenting the credentials.
• Leading monthly business reviews, forecasting, priority setting, and other leadership engagements. 
• Overseeing budget planning and fiscal management processes (internally and externally) with a strong focus on driving results while building relationships.
• Developing business goals and objectives that focus on growth and prosperity.

You: 

• Minimum of 10+ years in the industry, 5+ years in a pure new business role in an advertising, creative, digital or marketing agency.
• Driven by commercial targets and achieving success in a high-growth environment.
• Relationships with senior decision-makers in technology, FMCG, financial services or relevant industries are essential.
• Experience managing a full-funnel sales cycle is a must.
• Able to demonstrate leadership and decisiveness with limited oversight and easily navigate various levels, roles and personality types.
• Strong communicator with demonstrated success in handling and communicating complex or sensitive business issues to senior management.
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Demonstrated ability to manage multiple priorities, projects and deadlines simultaneously.
• Proven experience with creating high-level presentations for a broad range of audiences.
• A positive individual who can motivate and inspire.
• High tolerance and appreciation towards ambiguity and change.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

RESPONSIBILITIES:

Manage day-to-day branch sales and operations.

Motivate and manage a team of customer service, consultants and therapists to achieve their goals.

Ensure a high level of service quality and total customer satisfaction.

Identify, recommend and promote appropriate treatments and products to customers’ needs.

Work closely with the Marketing Department on the execution of sales and promotional activities.

Build and establish relationships with customers.

Handle customers’ feedback and provide service recovery where necessary.

Evaluate staff performance, provide feedback and coaching.

Other ad-hoc duties assigned

Candidates must possess at least "O" Level, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.

Required language(s): English, Mandarin (in order to handle customers’ feedback and also, to build and establish relationships with English and Mandarin speaking customers.)

Required Skill(s): team management, sales and operations, consultation, customer service

At least 6 years of relevant supervisory/managerial level experience in the beauty/spa industry.

Candidate who has beauty/spa certificate will be an advantage.

Able to lead and mentor a team

Good communications and strong interpersonal skills.

Result driven and service oriented.

Strong aptitude in promotional techniques – without hard selling

Willing to work retail hours.

Job Description:

We are looking for a highly motivated and results-driven Sales Associate to join our team. The Sales Associate will be responsible for driving sales revenue through new and existing clients, identifying and developing new business opportunities, and maintaining relationships with key accounts.

Responsibilities:

• Develop and execute strategic sales plans to achieve sales targets and expand our customer base.
• Conduct market research and analysis to identify new business opportunities and stay up-to-date on industry trends.
• Build and maintain strong relationships with existing clients and key accounts.
• Prepare and deliver compelling sales presentations and proposals to prospective clients.
• Negotiate contracts and agreements with clients to ensure profitable sales.

Requirements:

• Candidates must possess diploma or A levels and above.
• No work experience is required. On-job training is provided.

If you're interested in joining a dynamic team and have a passion for sales, please apply today!

Responsibilities

· Organising workflow, liaising with stakeholders for marketing materials, giveaways to be sent to the distributors

· Coordinating between marketing and distributors of the exhibitions

· Prepare visitors registration and show book

· To prepare delivery order

· To coordinate delivery schedule with forwarder and distributors

· To prepare shipping docs

· To monitor returning demo schedule after demonstrations

· Import/Export coordination with forwarder

· To assist and coordinate with the distributors to prepare for delivery

· Manage marketing materials inventory

· Organising and coordinating service training and application training

· Source for venues for events/training

· Coordination of event with vendors

· On site visit

· To coordinate transportation of demo systems to hotel training venue with transporter

· Assist Business Manager and Sales Manager with administrative Product Management, Sales and Regulatory tasks

· Ad-hoc marketing support activities assign by Business Manager.

Requirement

· Min Diploma/Degree in Marketing/Communications

· Excellent presentation skills

· Ability to work in a fast pace environment

· Team player and collaborator

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Support the deployment of overall trade marketing strategy to continuously drive business objectives
  • Development of annual holistic strategies in collaboration with agency partners
  • Development of strategy and creative briefs for agency partners and internal education
  • Launch of all trade communication materials to trade
• Support the launch of key Trade Marketing initiatives
  • Targeted trade engagement initiatives
  • Any other relevant and/or ad hoc Trade Marketing initiatives
• Support the content development of digital trade platforms to drive internal & trade communication on product, company, and industry information.
• Support Marketing team to execute Marketing projects where relevant in areas of Portfolio

Requirements:

• Min Degree in Marketing or relevant discipline in relevant working experience.
• At least 3-5 years of marketing experience will ve advantageous
• Candidates with prior experience in B2B marketing and events management will be advantageous
• Experience in project management, planning and execution of trade marketing initiatives.

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599