- Coordinate & handle customer related issues (customer service, service recovery, after-sales support, business concerns & payment)

- Manage & follow up enquiries from customers

- Build and maintain strong relationships with customers, provide excellent customer support and resolve issues

- Assist in sourcing of new opportunities, including cold calling and networking

- Work with internal teams to address operational issues and ensure a smooth and efficient sales process for our customers

- Generate sales quotations and sales report

- Ad-hoc duties as assigned

- Training will be provided

Job Requirements

- At least 1-year relevant working experience

- Knowledge of using MS Office (Excel, Words, PowerPoint...), outlook

- Self-motivated and ability to perform under pressure, able to work independently under minimal supervision

- Good interpersonal & communication skills, positive working attitude, willing to learn, team player

- Good command in English and Mandarin to converse with Mandarin speaking associates

About the team

The Marketing team at Airwallex drives brand awareness and customer engagement through innovative and strategic campaigns. We work to communicate the value of our financial solutions, attract new customers, and strengthen relationships with existing ones. By leveraging data-driven insights and creative strategies, we ensure Airwallex stands out in a competitive market. Our team is passionate about telling the Airwallex story and supporting the company's growth and success.

What you’ll do

We are seeking a highly motivated and results-oriented Partner Marketing Manager to operate, manage and optimize our ecosystem partner marketing programs, with a focus on Airwallex’s global affiliate program. In this role, you will drive customer acquisition and revenue growth by building and nurturing relationships with ecosystem partners, including but not limited to affiliate partners, individual referrers and content creators. Your expertise in digital marketing, content marketing and data analysis will be instrumental in maximizing the effectiveness of our partner marketing programs.

The role is based in Singapore.

Responsibilities:

• Program Management: Hands on the day-to-day operations of the Airwallex affiliate program with partner onboarding, contract negotiation, performance tracking, reporting, and timely payments processing.
• Partner Recruitment: Proactively identify, recruit, onboard and engage with new ecosystem partners across all markets where Airwallex operates, with a focus on finding partners who align with our target audience and brand values.
• Performance Optimization: Collaborate with agency partners and regional stakeholders to analyze performance data, identify optimization opportunities, and implement strategies to improve engagement metrics, conversions and overall ROI.
• Content Localization: Partner with the broader marketing and commercial teams to ensure partner offers and content are accurate with Airwallex product offerings and tailored to resonate with local markets & target audiences.
• Relationship Management: Cultivate strong, productive relationships with affiliate partners, providing them with the support and resources they need to effectively promote Airwallex products and services.
• Reporting and Analysis: Prepare regular performance reports that track key metrics such as partner performance, CAC and overall ROI. Use data-driven insights to inform strategic decision-making.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Experience: Proven track record of 5-7 years in performance marketing, with a strong preference for experience in affiliate marketing or content creator marketing.
• Data Proficiency: Excellent analytical skills and familiarity with digital marketing tools like Impact, Google Analytics. Proficiency in using data to measure campaign effectiveness, identify trends, and make data-driven decisions.
• Curiosity and Can-do Attitude: Demonstrate a proactive approach to learning and problem-solving, with an eagerness to explore new trends, technologies, and strategies in the marketing space. Thrives in a fast-paced environment and embraces challenges with a solution-oriented mindset, driving results even in ambiguous or complex scenarios.
• Communication Skills: Outstanding verbal and written communication skills, with the ability to effectively articulate complex concepts and build rapport with diverse stakeholders.
• Must be comfortable working independently and collaborate with globally distributed teams.
• Ability to adapt to a fast-paced, dynamic work environment.
• Strong attention to detail and organizational skills.

Preferred qualifications:

• Industry Knowledge: Prior experience in B2B or fintech marketing is a plus. A strong understanding of the financial services landscape and the specific challenges businesses face in managing cross-border payments is highly desirable.

Responsibilities:

· Partner with suppliers to develop and implement effective marketing strategies and plans that align with company objectives, target audience, and market trends.

· Oversee the accurate forecasting and tracking of inventory levels, ensuring alignment with business goals and ensuring availability of products to meet demand.

· Prepare and analyze detailed business performance reports, tracking key performance indicators (KPIs), sales trends, and inventory data, and provide actionable insights to both suppliers and internal teams.

· Regularly organize and conduct business review meetings with suppliers, discussing sales performance, inventory management, and potential improvements to strengthen the partnership.

· Build and maintain strong relationships with suppliers to foster trust, collaboration, and mutual business growth. Address supplier concerns and provide ongoing support.

· Lead efforts to create demand for products by developing and executing marketing campaigns, product promotions, and new product launches.

· Plan and implement product promotional activities in collaboration with suppliers, ensuring maximum visibility and market penetration.

· Collaborate closely with the Sales and Field Application Engineering (FAE) teams to align on sales targets, product offerings, and technical support, ensuring a cohesive strategy to meet revenue and profit goals.

· Work towards achieving overall revenue and profit objectives by focusing on growth opportunities with suppliers, analyzing market trends, and refining sales strategies.

· Monitor and track supplier performance against set objectives and targets, ensuring both internal and external stakeholders are aligned with the company’s business goals.

Requirements:

• Diploma or Degree in engineering electronics or equivalent

• Minimum 3 years relevant product marketing experience from semiconductor industry

• Excellent interpersonal, communication and presentation skills

• Good analytical skills and proficient in MS office applications

• Outgoing personality, positive and a strong drive to succeed

• Overseas travel is required

Queenie Chua

R24125459

Achieving Individual & Department Targets:

- Track and analyze the purchase performance of assigned accounts on a monthly and year-to-date basis.

Channel/Sales Management:

- Oversee Sales Promoters and effectively execute dealers' campaigns.

- Establish strong relationships with channel partners and floor sales staff to provide exceptional service.

- Increase channel partner sales by closely monitoring stock levels and sell-through.

Promotion Execution:

- Implement sales promotion plans, campaigns, and quantity purchase packages.

- Collaborate with channel partners to plan and execute joint promotions and roadshows.

- Provide support for roadshows and events.

Administration:

- Evaluate and monitor the performance and morale of Sales Promoters.

- Verify promoters' claims and sell-through data.

- Coordinate with manpower agencies for staffing requirements during roadshows and events.

- Ensure timely submission of credit notes, sales incentives, price protection, and sales promoters' incentives.

- Address customer queries, complaints, and requests.

- Assist with stock allocation management.

- Fill in for other Account Managers or salespeople when they are absent.

- Ensure timely collection of payments and follow up on outstanding payments.

- Prepare monthly reports on market situations and performance.

- Provide support to the Institutional/Corporate Sales Team.

Display/Merchandising/Market Feedback:

- Ensure in-store displays, including Point of Purchase materials, are up to date and aligned with company direction and brand guidelines.

- Negotiate display space allocation and support with dealers/superstores.

- Provide market intelligence and prompt feedback on competitors' activities, promotions, and price changes.

Requirements:

- Candidates should possess at least a diploma in marketing, business, or a related field.

- Prior experience of 3-5 years in Channel Management is preferred.

- Proficiency in Microsoft Office applications, especially Excel and PowerPoint.

- Strong communication and presentation skills.

- Highly adaptable to changing business requirements and market trends.

- Self-driven and able to work well in teams and multitask effectively

High Pay Scheme for Business Development in the Investment and Insurance field!

If you're keen on getting a $6,000 - $9,000 range pay per month,

and you do not mind selling Investments and Insurance,

This could be the job for you!

Flexible Schedule, work at your own pace.

Leads will be provided.

Bonuses are paid every 3 months.

Free company overseas trips.

Training Provided

LIONBROKERS PTE. LTD. | EA License No. 22S1273
EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193