The Business Analyst will play a pivotal role in the successful design, implementation, and optimization of an Amazon Connect Contact Center solution.

This individual will collaborate with cross-functional teams to gather requirements, analyze processes, and ensure the deployment aligns with business goals. The ideal candidate will have experience in contact center technologies, customer experience enhancement, and an understanding of Amazon services.

Key Responsibilities

Requirement Gathering and Analysis:

• Work closely with stakeholders to understand business needs and translate them into functional requirements for the contact center.
• Conduct gap analysis to identify areas of improvement in existing processes and systems.

Solution Design:

• Successful implementation and adoption of the Amazon Connect Contact Center.
• Collaborate with technical teams to design and configure Amazon Connect solutions that meet business objectives.
• Document workflows, call routing strategies, and integrations with other systems such as CRMs or ticketing tools.

Implementation Support:

• Act as a liaison between business users and the development team during implementation.
• Conduct user acceptance testing (UAT) and validate that the solution meets business requirements.

Process Optimization:

• Achievement of business KPIs (e.g., increased efficiency, reduced average handle time, improved customer satisfaction).
• Analyze contact center performance metrics and recommend process improvements to enhance customer experience.
• Monitor and ensure the AWS Connect solution adheres to best practices and compliance standards.

Training and Documentation:

• Create and maintain comprehensive documentation, including requirement specifications, process flows, and training materials.
• Support training sessions for end-users to ensure effective adoption of the new system.

Required Qualifications

Professional Experience:

• 3+ years of experience as a Business Analyst, preferably in contact center operations or technology projects.
• Hands-on experience with Amazon Connect or other contact center platforms.
• Familiarity with AWS ecosystem and tools such as Lambda, DynamoDB, Lex, or S3.

Technical Skills:

• Strong understanding of contact center metrics (e.g., CSAT, FCR, AHT) and reporting tools.
• Experience with integration technologies (e.g., APIs, CRMs like Salesforce or Zendesk).
• Proficiency in tools like JIRA, Confluence, or other project management software.

Educational Background:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Advanced degree or certifications in relevant areas (e.g., AWS certifications, Six Sigma) is a plus.

Soft Skills:

• Excellent communication and interpersonal skills to collaborate with technical and non-technical teams.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Job Description

• Industry/ Organization Type: IT/ Software
• Position Title: Business Analyst (SAP B1)
• Working Location: Commonwealth
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $6,000 + Phone Allowance + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage SAP Business One projects.
• Conduct business requirements analysis, review clients' existing systems, and recommend improvements based on SAP B1 features and functions.
• Document findings from business requirements studies.
• Collaborate with in-house technical consultants to design add-on solutions that meet customers' business and operational needs.
• Provide customer training and support to enhance user skills in effectively navigating and utilizing the systems.
• Transfer project responsibilities to the in-house support team upon completion.
• Attend training sessions led by senior consultants or project managers to stay updated on new features and technologies for SAP B1.

APPLY NOW!!!

• Minimum a Diploma in Finance, Accounting, IT, or equivalent.
• At least 2 years of working experience with SAP B1.
• Strong knowledge of Financial Accounting, Inventory Costing, Pricing, and MS Office.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69994 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client, a leading Japanese automative MNC whose mission is advancing mobility solutions, supporting markets, and ensuring high-quality products and services for customers in Asia, seeks to recruit a After Sales Marketing Specialist. The main role for this person is to manage Service Parts and Accessories order and supply within and outside Asia Pacific regions.

Day to day task:

1. Order management: to ensure smooth order receiving and processing
2. Supply Operation :
a) Handle enquiries from Distributors
b) Liaise with forwarders and suppliers on shipments arrangement
c) Handling of shipment documentation, e.g Invoice, Packing list, Bill of Lading etc to ensure smooth custom & clearance by importers
3. Handling of warranty claims, short mispacking report and logistics quality problem report
4. Handles SAP Payment of supplier and buyer invoices
5. Prepare monthly report to report on KPI results

Job Requirements:

· Fresh Graduate in Logistics or with 1 – 2 years working experience in similar job scope

· Effective verbal and written communication skill

· Strong analytical thinking and negotiation skills

· Self -Starter, well -organized & have a flair for numbers

· Eager & fast to learn, open minded for feedback and improvement

· Highly competent with MS Office (Power Point, especially Excel, Access)

· Power BI will be an added advantage

· A team player with strong sense of responsibility, able to work independently, mature, self-discipline with good time management

· Willing to travel to Asia If needed

Interested candidates please email your CV addressed to Victor Teoh (R1218406) to [email protected]

Job Description:

We invite highly motivated, dynamic professionals to join our Corporate Tax Advisory practice. KPMG Tax Services assists organisations with their tax compliance obligations and in enhancing their commercial value through tax planning, and incorporating tax strategies into an overall business strategy. Globalisation of businesses must be managed with international know-how and perspective. Through an in-depth understanding of our multinational clients' businesses and industries, KPMG Tax Services helps our clients identify tax-related challenges and opportunities.

The successful candidate will be :

• Advising clients on projects such as mergers and acquisitions, cross border transactions, corporate restructuring, initial public offerings, tax due diligence, tax rulings, tax incentives and tax risk management.
• Providing clients with tax efficient solutions which take into consideration sound knowledge of our clients’ businesses.
• Providing assistance and coordination for regional and/or global projects in various industries.

The ideal candidate should:

• Possess at least 5 years of relevant working experience in local Corporate Tax and/or international corporate tax.
• Singapore Financial Services in particular banking and funds tax experience, and Singapore and international tax advisory experience preferred.
• Possess a University degree and/or post-graduate qualification in Accounting, Finance, Business or Law.
• Have an outward-looking, people-oriented personality with great communication skills as well as an analytical mind, leadership qualities and the ability to work effectively in a team
• Be strongly driven and committed to deliver cutting-edge solutions for our clients in a wide spectrum of industries.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At Pitstop Tyres, we are revolutionizing the automotive experience in Singapore. We strive to be the #1 auto store in Southeast Asia, and we're looking for talented individuals to journey with us together! Currently, we're a one-stop service traditional workshop that provides tyres, workshop & spray paint services. Our rocketship plan to expand includes much more: international merchandising, distribution, media, and much more.

If you're looking to hard launch a career in the automotive space and be part of our early team, this is the opportunity for you. You can expect exponential growth (for the company, and yourself), innovation, and limitless potential.

Role Description

This is a full-time role for a Customer Services Sales Specialist. Job responsibilities include:

• Responding to WhatsApp, Shopee, Lazada, Facebook & TikTok messages
• Selling and closing sales from the above channels
• Ensuring customer satisfaction during their interactions with us
• Once foundations are set, you will be expected to maintain a CRM software and periodically check in with our clients to keep retention rates high

This job will mostly include being on your laptop/phone for long periods. However, take note that this is NOT a work-from-home role.

Working Hours (6-Day Week)

Monday to Saturday

10am to 6pm

Qualifications

• Strong Texting Phone Etiquette skills (Use of languages, periods & emojis)
• Customer Service and Customer Experience skills
• A strong command of the English language
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Experience in the hotel, customer service, or e-commerce industry is a plus

Remuneration

• A base salary will be provided, but do note this is a commission-based role where you will be rewarded based on the number of customers closed
• We expect around 100+ messages per day, and our typical close rate is around 15%-20%

A Short Letter to our Potential New Team Member from Cordi (the millennial boss)

Hello! It's very nice to meet you. I have big dreams for the company, and I hope that you have big dreams too. We're going to be the #1 automotive shop in Southeast Asia, and we'd love for you to join us on our journey there.

As our first line of contact with our clients, great power, in that sense, comes with great responsibility. The journey will be tough, tiring, and challenging. There will be nice clients, there will be nasty clients. Both are different lessons to learn. Through this, with the right mindset, you will grow at a rate you never expected you could, and excel just as the company excels.

It's my philosophy that if my company is successful, my people are successful too. No one in my company should have to struggle, and if they take care of the company, they will be taken care of too.

I love innovating, I love improving, and I love knowing that Pitstop Tyres is growing 1% every single day. We're excited to have you onboard our little rocket ship, so reach out, and let's have a chat! We're looking forward to meeting you.

Techwise Offshore Consultancy provides design & engineering, marine assurance and project consultancy services to the marine, offshore oil & gas and renewable energy industries. We are looking for an experienced Business Development and Commercial Executive to join our Singapore office.

Responsibilities

· Preparing and updating marketing collateral.

· Maintaining company website.

· Promoting and marketing company services through networking and social media.

· Identifying and evaluating potential sales leads through networking and online research.

· Maintaining Techwise Business Management System (TBMS), an integrated business management system covering Admin & HR, CRM, and management of quotations, contracts and projects as well as accounting.

· Preparing standard quotations and proposals.

· Maintaining client relationships.

· Market analysis

· Assisting on admin and document control duties.

Requirements

· Bachelor’s degree in marketing, sales or business administration.

· Minimum three years of relevant experience in the marine and offshore industry.

· Familiar with offshore engineering, marine consultancy and shipyard construction.

· Effective communication, interpersonal and negotiating skills.

· Ability to build and maintain relationships with clients and stakeholders.

· Adept in networking, project management and problem-solving.

· Possess strong creative and strategic thinking skills to develop effective sales strategies through delegation, prioritisation and execution for business growth.

· Ability to adapt to the company’s culture effectively and lead other teams.

· Good multimedia and presentation skills.

· Team-minded, Optimistic and Conscientious.

The position will be based in our Singapore office and may occasionally need to travel to meet clients outside Singapore. If you are interested, please send your application to [email protected].

Job Order:741503

Job Responsibilities：

• Leads or supports sales organization to achieve and/or exceed sales objectives for supporting the organization’s overall business goals.
• Initiate and implementation of performance improvement initiatives in coordination with Business Unit.
• Responsible to ensure delivery of business results quantitative and qualitative.
• Drive and coaches Sales Management systematics within organization.
• Active interaction with key customers on executive level / on senior level to support Sales Rep.
• Coordinates with marketing BU / OU customer activities (customer events, product launches, speeches etc).
• Coordinates cross regional sales activities (Regional accounts, cross boarder business).
• Regularly collection of market information to maintains Market Intelligence system.
• Any other ad-hoc duties / tasks assigned by Managers.

Requirements:

• 5 years of experience as Sales in lift/elevator industry.
• Proven experience in leading and scaling a sales team to achieve revenue goals.
• Experience in developing and implementing sales strategies across different regions or markets.
• Strong ability to analyze data, set KPIs, and measure team performance to drive results.

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name : Esther Quak Soo Chin

EA Personnel Registration Number: R21101335

EA Licence No :07C5771

SALES AND MARKETING (IMMEDIATELY HIRE)

Are you a fresh grad looking for entry level role?

Are you doing a career switch and want to try out Marketing sector?

Job Order:443746

Job Responsibilities:

• 50% Hunting, 50% Farming
• 90% Sales, 10% Marketing
• Lead the sales/marketing division in Singapore.
• Coordinate with sales/marketing teams from different countries in the Asia Pacific region such as Vietnam, Thailand, Malaysia, India and Indonesia for servicing local clients and monthly sales report submission etc.
• Provide customer service / maintain existing key customer accounts.
• Create new client accounts from different countries, especially new market regions.
• Participate in booths and exhibitions for product promotion
• Providing trend analysis/ performance review for company products
• Increase sales volume specifically in the Asia Pacific region.
• Any other ad hoc duties as and when assigned.

Job Requirements:

• Min 3 years of experience in sales of Flavor or Fragrance
• Proficiency in Mandarin to liaise with Mandarin speaking clients
• Comfortable with travelling to countries APAC to meet clients
• Self motivated individual to achieve sales target

[Advantage]

• Experience participating in exhibitions/booths to promote products

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name : Esther Quak Soo Chin

EA Personnel Registration Number: R21101335

EA Licence No :07C5771

Information

1. Salary range: $4,000 - $5,000 + Commissions
2. Allowance: $1,500 Transport
3. Working hours : 8:30am to 4:30pm

Responsibilities:

• Build and maintain strong relationships with customers to foster long-term loyalty and repeat business.
• Monitor sales performance, identify trends, and take corrective action as needed.
• Prepare accurate sales forecasts to support business planning and resource allocation.
• Identify new business opportunities to expand the company's customer base and revenue streams.
• Ensure agreement with customers are executed by the team.
• Market research to identify opportunities, analyze competitor activities, and understand customer needs.
• Develop marketing strategies to increase brand awareness, generate leads, and drive customer engagement.
• Protect and enhance the company's brand image through consistent messaging and marketing initiatives.
• Leverage digital marketing channels (e.g., websites, social media, SEO) to reach target audiences
• Organize and participate events, trade shows, and conferences to promote the company and products.

Requirements:

• Understand marketing principles including brand management, market research, and digital marketing.
• Ability to analyze financial data and metrics to assess sales performance and make informed decisions.
• Familiarity with digital marketing tools and platforms.
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Understanding of the heavy equipment industry, including market trends, regulations
• Knowledge of economic conditions, competitive landscape, and customer preferences.

Interested applicants, send in your updated resume by clicking “Apply Now”

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

We offer an EXPERIENCE where you learn skills that will stay with you throughout your life while being surrounded with new friends who celebrates your ACHIEVEMENTS.

Businesses that partner with us come in all shapes, sizes and market caps. Your knowledge of people skills combined with your communication skills shapes how new and existing business grow. Using your influencing and relationship-building skills, you become the expert in client services as a BRAND MARKETING ASSOCIATE.

Requirements:

• Keen in traveling and enjoys meeting new people
• Ability to set and maintain high standards of professionalism, work ethics and integrity

Responsibilities:

• Lead marketing campaign in events and roadshows setting
• Provides excellent customer service while handling clients’ project
• Help to create clients’ brand awareness and increase sales revenue

Benefits:

• Mentorship is key – we hand groomed every single talent here
• Great environment - positive & empowering team
• 100% performance-based remuneration structure – It’s you who gets to decide

Travelling opportunities to our regional counterparts – Get your passport ready

IF YOU ARE READY TO VENTURE TO AN ENVIRONMENT WHERE LEARNING MEETS OPPORTUNITIES, CLICK APPLY NOW TO JOIN US.

We are looking for a dynamic and enthusiastic individuals to join our team. Being part in a multinational marketing company across Asia, we represent a vast of accredited brands worldwide. This is an excellent opportunity for someone passionate to gain hands-on experience in a fast-paced environment.

Your Responsibilities:
- Create awareness for clients' brands/products and services through face-to-face marketing.
- Drive clients' revenue growth, delivering profitable strategies.
- Develop team leadership skills to coach and drive standards.
- Coordinating operations and organization expansion plans.

Your Requirements:
- Driven and hardworking individuals.
- Ability to work in a team.
- A high desire for self-development.
- Having a great learning attitude and mentality.

Your Benefits:
- Coaching and 1-on-1 guidance provided along the way. Entry level welcome.
- Overseas exposure opportunities and international development workshops.
- Vibrant and collaborative team environment.
- Well structured career development/progression.

JOIN US NOW!

LOOKING FOR A REWARDING CAREER PATH WHERE EVERYDAY IS DIFFERENT?!

We understand that it is our people that makes and creates us. We are an international outsourced sales and marketing company known for our abilities to deliver exceptional results and a place that provides numerous opportunities for our people.

If you want a great culture and environment that focused on

• Building Amazing Individuals through constant Continuous Development
• Exposure to different industries/sectors
• Rewarding and Recognizing your effort and hard Work

Your Role:

• Collaborating closely with major clients to develop solutions and strategies for their targets
• Increase brand awareness and offer excellent customer service for associated clients
• Develop team leadership skills to coach and drive standards
• Coordinating operations and organisation expansion plans

What’s Provided:

• Coaching and 1-on-1 guidance provided along the way. Entry level welcome
• Overseas exposure opportunities and international development workshops
• Vibrant and collaborative team environment
• Clear-cut advancement structure

Who We Seek:

• Driven individuals with a great learning attitude
• Good work initiative and excellent team players

If you got what it takes, APPLY now!