Roles & Responsibilities

Qualifications:
Valid state certification and license to practice massage therapy.
Proven experience in a clinical or spa setting is preferred.
Strong knowledge of anatomy, physiology, and various massage techniques.
Excellent communication and interpersonal skills.
Ability to build rapport with clients and provide personalized care.
Commitment to maintaining a professional and ethical practice.

Benefits:
Competitive pay with opportunities for growth.
Flexible scheduling options.
Health and wellness benefits.
Continuing education and training reimbursement.
Supportive team environment focused on professional development.

Career Advancement:
As a Massage Therapist with us, you will have the opportunity to pursue additional certifications in specialized areas, take on leadership roles within the practice, or build your ow

1. Personnel Management:

- Recruiting, training, and managing massage therapists and other staff.

- Creating employee work schedules to ensure adequate staffing.

- Evaluating employee performance and providing feedback and guidance.

2. Customer Service:

- Ensuring a high-quality service experience for clients.

- Handling customer complaints and suggestions to improve customer satisfaction.

- Maintaining good customer relationships and encouraging repeat business.

3. Financial Management:

- Developing and managing the budget, controlling operating costs.

- Monitoring sales performance and analyzing financial reports.

- Handling daily income and expenses, ensuring clear accounting.

4. Marketing:

- Developing and implementing marketing strategies to attract new clients.

- Promoting the parlor through social media and other channels.

- Organizing promotional activities to enhance the parlor's visibility.

5. Operational Management:

- Overseeing daily operations to ensure the smooth functioning of the parlor.

- Managing inventory to ensure adequate supplies and materials.

- Ensuring the parlor complies with hygiene and safety standards.

6. Strategic Planning:

- Analyzing market trends and formulating long-term development plans.

- Assessing competitors and adjusting business strategies accordingly.

- Continuously seeking ways to improve operational efficiency and service quality.

The massage parlor manager plays a crucial role in ensuring the success and growth of the business.

Manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. Handles tour assignments, overall control over day-to-day operations.
Service-oriented with strong multi-tasking skills. Guides the operations teams to address any customer feedback and vendor management issues. Able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.

Manage to handler all outbond and inbond cases, carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Manager – Accounts & HR

ACCOUNTS FUNCTION

Job descriptions

Responsibilities

Submission of Regulatory Returns

1. Preparation, coalition of the returns

2. Use of proper formats

3. Ensure that correct data flows to the Report Generation System

Submission of Financial Statements as per Singapore Financial Reporting System.

1. Collection of required data from various resources.

2. Involve the respective departments

3. Get the FS checked from the Statutory auditors

Submission of various surveys conducted by MAS, MOM and other Govt. departments

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

Submission of HO returns and statutory audit of these returns.

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

3. To ensure that currency of the report is as desired by HO

Support to Representative Offices and branches which are under control of the Singapore Centre.

There is 1 Representative offices (Jakarta) and 1 branches (Ho Chi Minh City). Singapore is required to correctly assess the requirement of these establishments and provide the required support

Publishing banks’ balance sheet every year before 31st August in three local news papers

Correct balance sheet is selected and publications are checked before giving for final printing

Calculation of Estimated Chargeable income, filing tax returns and arranging for funds for payment of income tax as per the agreed terms with IRAS.

1. Sourcing the Tax team from the audit company in time.

2. Providing the required information to the audit team

3. Follow up with the audit team for timely submission of ECI, tax returns and deduction of tax as per the schedule fixed by IRAS.

Managing banks premises, furniture and fixtures and keep them adequately insured.

1. Adequate care of the premises and furniture and fixtures is taken

2. Various charges including rent to be paid to the Building Management are paid in time.

3. The properties are insured adequately

4. As the branch premises is under lease, Lease deed to be renewed in time.

Managing estates of the bank. Bank is presently owning 17 properties in Singapore which are occupied by the IBOs.

1 Adequate care of the properties is taken

2 The properties are insured adequately

3. Property tax is to be paid in time

4. Various charges to be paid to the Management of Condominiums as per predefined tariff and time

Preparation, modification of policies pertaining to Accounts department. (Records and Retention Policy)

1. Various guidelines of MAS , MOM and HO are adhered to while preparing and modifying the policies

2. Renewal of the policies is done in time

3. Various activities of the department are carried out in line with the guidelines mentioned in the policy.

Monitoring of various regulatory requirement like AMR, MCB, MLA, AQL etc

1. Ensure that the various requirements are calculated properly

2. Various updates from MAS with regard to maintenance of these ratios are captured and accordingly the ratio calculations are modified.

Scanning of branch records.

1. Scanning machines are kept in working conditions

2. Documents to be scanned of various departments are collected in some predefined manner and are stored properly.

3. Only authorized persons are given access to these documents

4. Scanned documents are stored / saved properly and backups are taken at fixed intervals.

Performing Customer Due Diligence (CDD)

To perform due diligence on Corporate/Retail Customer (High/Medium/Low risk as per the frequency & allocated number of customers.

To perform Audit of due diligence performed by Relationship Officer for Retail Customer

To follow-up for documents/related paper pertaining to CDD

Review of Outsourced Service Providers related to document warehouse

To perform due diligence on outsourced service provider (OSP) and conduct DDR

To maintain records related to OSP

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

HR FUNCTION

Job descriptions

Responsibilities

Submission of various surveys conducted by MAS, MOM and other Govt. departments

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

Submission of HO returns and statutory audit of these returns.

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

Support to Representative Offices and branches which are under control of the Singapore Centre.

There is 1 Representative offices (Jakarta) and 1 branch (Ho Chi Minh City, Vietnam). Singapore is required to correctly assess the requirement of these establishments and provide the required support

Preparation, modification of policies pertaining to HR department. (Code of Conduct, Manpower Policy)

1. Various guidelines of MAS , MOM and HO are adhered to while preparing and modifying the policies.

2. Renewal of the policies is done in time

3. Various activities of the department are carried out in line with the guidelines mentioned in the policy.

Staff / HR matters

Maintaining of staff records, payment of salary, bonus etc., to staff, proper maintenance of leave records, issuance of itemized pay slips, providing good working conditions, providing safety to staff

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

JOB DESCRIPTION:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description

• Industry/Organization Type: IT Business Solution Provider
• Position Title: Account Manager/Business Development Manager (IT Business Solutions)
• Working Location: Redhill (Nearest MRT)
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $6,000
• Duration: Permanent

Key Responsibilities

• Implement and uphold consistent sales methodologies.
• Lead the sales cycle from initial contact to strategy development, proposal, presentation, and successful conclusion in IT & Digital services within a specified market segment.
• Meet sales targets by building a robust pipeline, establishing legitimate connections within the target market, delivering presentations to key decision-makers, executing pilot projects, and securing full-service production agreements.
• Set sales goals based on accurate forecasts.
• Oversee and cultivate major customer accounts, coordinating with account management supports as necessary.
• Handle all aspects of contractual negotiations including terms, duration, and pricing.
• Build and sustain relationships at the executive level, adapting to and communicating effectively about the prospective customers' organizational culture.
• Continuously engage with clients to establish and maintain strong relationships.
• Manage ongoing client relationships post-sale to ensure satisfaction, oversee subsequent work orders, and identify new opportunities based on evolving client needs.
• Collaborate with the Technical Solution Pre-sales and Delivery teams to create tailored quotations and proposals based on client specifications.
• Work closely with Operations/Delivery Teams and other relevant stakeholders to ensure seamless account management and service delivery.
• Ensure accurate and compliant production of sales documentation, adhering strictly to company policies.
• Conduct market and competitor analysis to develop strategic initiatives that achieve desired outcomes.
• Perform cold calling to secure meetings with prospective clients.
• Develop partnerships with vendors and suppliers to enhance business opportunities.
• Document and report on all customer inquiries monthly as required by the sales manager.

APPLY NOW!!!

• With at least 5 years of relevant experience and at least 2 years in supervisory/managerial role.
• Candidates with Business ERP, Enterprise Retail Solutions, Cloud Infrastructure and/or Security Solutions experience will be advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67555 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Responsibilities:

• Prospect new customer relationships and manage existing portfolio
• Usual duties of a RM include account opening, credit proposal/reviews, KYC and review, security documentation, system handling, post lending management cross-selling, document management, etc
• Provide customers with the full range of financial products and services tailored to their needs
• Design and structure financial solutions for the customers and provide specialist opinion for corporate banking commodity customers from a product manager perspective
• Other jobs as assigned by the lilne manager

Job Requirements:

• Degree in Business, Finance Studies and/or related fields
• Prior experience in a similar context will be an added advantage
• Sound communication and cooperation skills
• Able to communicate both verbally and written in Chinese and English so as to communicate with our Chinese-speaking customers and HQ.

Overview: -

• Monthly Salary: Up to $5500 + AWB + Bonus (depend on EXP)
• Location: Loyang (Pasir Ris)
• 5 Days (Monday to Friday), Office Hours

Your Responsibilities: -

• Oversee and lead the project team to ensure product deliver is within the stipulated time.
• Manage existing clients and meet new clients to generate more project.
• Liaise with client regarding product specification & requirements, cost, quality of a project and provide a quotation on it.
• Coordinate with internal team member (tool designer and engineering on design for manufacturing (DFM)) to ensure the product created meet client expectation.

You will need: -

• Minimum 2-4 years of relevant experience with managing skills in manufacuring industry.
• Relevant experience in manufacturing on moulding environment & mechanical product design will be an added advantage.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent will act as one of the faculty liaisons at Science Dean’s Office for the Master’s programmes at the NUS Faculty of Science in response to the suite of Programmes’ rapid expansion. The dedicated person will help to ensure the smooth delivery of the sought-after self-financing programmes and ensure their service standard. By working with the Programme Managers, Programme Directors and the Deanery members at the Faculty of Science, he/she will manage the Programmes’ end-to-end administration including admission, programme management, alumni relations, and other related portfolios. Duties and responsibilities include, but are not limited to the following -

• Work closely with both internal and external stakeholders for the overall administration of the Master’s programmes throughout the student lifecycle.
• Support the MSc programme operations lead to work with departments on various administrative responsibilities, including managing applications, enrolment processes, and maintaining student records.
• Facilitate the coordination and development of programmes, prepare regular faculty-level circulars and act as the secretariat for faculty-level postgraduate executive committee.
• Gather necessary teaching feedback information and perform data analysis for the Faculty to gain insights into the programme quality.
• Help coordinate events and foster a sense of community within the faculty.
• Other ad-hoc admin duties when necessary.

Qualifications/Requirements/Other Info

• Degree from a recognized university, postgraduate degree preferred
• Programme management experience, preferably 4+ years of experience as programme coordinator and partnership development in the higher education sector
• Organizational skills
• Strong oral and written communication skills
• Networking and event management skills
• Motivated, self-starter with ability to contribute to strategic planning, and perform duties independently.

- Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies.

- The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Are you looking for a career in sales and marketing? Or always wanted that supportive environment to be the best version of yourself? Look no further!

Qualities we are looking for:
-Singaporeans Only

Position: Operations Manager

Working Days & Hours: 5 days, 8.30am- 6pm

Salary: $5000 -$6000 + $500 transport allowance

Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Benefits:

• Basic Salary up to $3,500 with yearly increment based on performance.
• Working day per week: 5 days (1 day weekday off & 1 day weekend off)
• Working Timing: Weekday: 8am to 6pm / 9am to 7pm (Depending on roster) | Weekend: 8am to 5pm/ 9am to 6pm (Depending on roster)

Job Description:

This is a full time role for a Retail Assistant Manager located in Clementi. Our client is one of Singapore's largest nurseries and you will be responsible for supporting the store manager with daily operations such as handling cash, managing security protocols, and ensuring team adherence to company policies. A key focus is on delivering exceptional customer service and resolving any complaints to maintain high satisfaction. The position also requires assisting in sales strategy implementation, monitoring performance, and contributing to budget planning for profitability. Additionally, it includes overseeing inventory management, analyzing product movement to optimize stock levels, leading staff through training and supervision, and maintaining visual merchandising standards. The role also involves collaborating on marketing efforts to boost sales through promotions and events.

Qualifications:

• Diploma in Retail Management, Business Administration, or a related field.
• 2-4 years of experience in retail management, preferably in the FMCG industry.
• Good understanding of the retail environment and industry.
• Ability to multitask and manage multiple projects simultaneously

Brief Summary:

• Basic up $5500
• Mon to Fri: 9.00am - 6.00pm
• Location: UBI
• Permanent Role + VB + 14AL

Job Responsibilities:

• Collaborate with the Commercial Manager to develop online retail strategies for Singapore and Asia Pacific markets.
• Support brand and product marketing strategies to align with business goals and maximize revenue.
• Plan and implement customer engagement activities to enhance the eStore experience and boost conversions.
• Create engaging content for digital ads, EDMs, and other acquisition channels.
• Coordinate brand, marketing, and eCommerce activities with cross-functional teams.
• Develop and manage partnerships with KOLs, media, and stakeholders from ideation to execution.
• Generate monthly reports on brand and competitor performance, identifying growth opportunities.
• Stay updated on industry trends to keep content relevant and innovative.
• Oversee daily eCommerce operations, including storefront updates, order fulfilment, and customer issue resolution.
• Ensure accurate and up-to-date eCommerce content across all platforms.
• Plan and execute promotions, livestreaming campaigns, and collaborations with content creators.
• Liaise with vendors to troubleshoot issues, optimize the eStore experience, and enhance backend systems.
• Analyze product and campaign performance to improve marketing ROI and effectiveness.

Job Requirements:

• Min. 2 to 3 years of experience, with preferably experience in the FMCG / beauty industry.
• Min. Degree in Marketing, Sales or equivalent.
• Proven experience in working with platforms such as Shopee, Lazada and eStore.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Brief Summary:

• Basic up $5500
• Mon to Fri: 9.00am - 6.00pm
• Location: UBI
• Permanent Role + VB + 14AL

Job Responsibilities:

• Collaborate with the Commercial Manager to develop online retail strategies for Singapore and Asia Pacific markets.
• Support brand and product marketing strategies to align with business goals and maximize revenue.
• Plan and implement customer engagement activities to enhance the eStore experience and boost conversions.
• Create engaging content for digital ads, EDMs, and other acquisition channels.
• Coordinate brand, marketing, and eCommerce activities with cross-functional teams.
• Develop and manage partnerships with KOLs, media, and stakeholders from ideation to execution.
• Generate monthly reports on brand and competitor performance, identifying growth opportunities.
• Stay updated on industry trends to keep content relevant and innovative.
• Oversee daily eCommerce operations, including storefront updates, order fulfilment, and customer issue resolution.
• Ensure accurate and up-to-date eCommerce content across all platforms.
• Plan and execute promotions, livestreaming campaigns, and collaborations with content creators.
• Liaise with vendors to troubleshoot issues, optimize the eStore experience, and enhance backend systems.
• Analyze product and campaign performance to improve marketing ROI and effectiveness.

Job Requirements:

• Min. 2 to 3 years of experience, with preferably experience in the FMCG / beauty industry.
• Min. Degree in Marketing, Sales or equivalent.
• Proven experience in working with platforms such as Shopee, Lazada and eStore.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Nnearest MRT : CHinatown

Key Roles & Responsibilities

The Snr Executive / Asst Manager will support the Vice President (Systems and Quality Assurance) in implementing and managing the QA framework, School Management Model Knowledge Repository, compliance and data protection across the organisation.

Framework & SMM Knowledge Repository

1. Assist in the development, management, and implementation of the framework across schools.

2. Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.

3. Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.

4. Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.

5. Assist in organising professional learning sessions for school leaders on the framework and SMM Knowledge Repository.

Compliance & Support

1. Support the Vice President in serving as an internal assessor for schools preparing for certification.

2. Assist in reviewing documents.

3. Coordinate and manage documentation and evidence gathering for the certification renewal exercise.

Data Protection Compliance

1. Assist in the development and implementation of data protection policies and procedures.

2. Support in conducting data protection risk assessments and audits across all schools.

3. Monitor compliance with data protection laws and regulations and report findings

4. Coordinate data protection training and awareness programmes for staff.

5. Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Brief Summary:

• Basic up $5500
• Mon to Fri: 9.00am - 6.00pm
• Location: UBI
• Permanent Role + VB + 14AL

Job Responsibilities:

• Collaborate with the Commercial Manager to develop online retail strategies for Singapore and Asia Pacific markets.
• Support brand and product marketing strategies to align with business goals and maximize revenue.
• Plan and implement customer engagement activities to enhance the eStore experience and boost conversions.
• Create engaging content for digital ads, EDMs, and other acquisition channels.
• Coordinate brand, marketing, and eCommerce activities with cross-functional teams.
• Develop and manage partnerships with KOLs, media, and stakeholders from ideation to execution.
• Generate monthly reports on brand and competitor performance, identifying growth opportunities.
• Stay updated on industry trends to keep content relevant and innovative.
• Oversee daily eCommerce operations, including storefront updates, order fulfilment, and customer issue resolution.
• Ensure accurate and up-to-date eCommerce content across all platforms.
• Plan and execute promotions, livestreaming campaigns, and collaborations with content creators.
• Liaise with vendors to troubleshoot issues, optimize the eStore experience, and enhance backend systems.
• Analyze product and campaign performance to improve marketing ROI and effectiveness.

Job Requirements:

• Min. 2 to 3 years of experience, with preferably experience in the FMCG / beauty industry.
• Min. Degree in Marketing, Sales or equivalent.
• Proven experience in working with platforms such as Shopee, Lazada and eStore.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Microbiology Laboratory Manager

• Salary: $5,000 - $6,500
• Working hours : 5 days work weeks (Monday to Friday or Tuesday to Saturday)
• Shift Work, 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm
• Office location: Woodlands Industrial Park E5, Singapore 757500

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

Qualifications

• Educational Background in Bio/Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratry experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.