Job Description

Responsible for providing both new and existing customers within Now Health International with peerless service experience. With a detailed understanding of the operational lifecycle. The Customer Service Representative will have a varied workload including building and maintaining strong customer relations, dealing with complex enquiries or complaints, handling renewals and ensuring regulatory compliance.

Customer Service

• As the primary contact for individual members, intermediaries, and corporate clients (“customers”), always maintain highly professional and courteous communications.

• Handle enquiries received via telephone, email and letter, Live Chat and WhatsApp ensuring that the company’s brand values, principles, and styles are adopted and utilized for all external communication.

• Maintain excellent interpersonal relationships with customers, third parties and other Now Health International departments and offices.

• Handle sales calls in the absence of sales staff, obtaining sufficient information for a quotation or a call back.

• Take responsibility for delivering products and service which are appropriate to the customer’s need and ensuring that the customer is treated in a fair, ethical and consistent manner.

• Deal with all instructions, queries, and service requests promptly, accurately and within company specified time frames or as promised to the customer.

• Ensure all customer documentation is complete prior to forwarding it to the relevant department and work flexibly within the team to support changing business needs.

• Work with the management team to identify areas of improvement and implement solutions in order to continually enhance the customer experience.

Complaints

• Resolve complaints and service failures in line with regulatory record-keeping and escalation procedures.

• Maintain a very high standard of quality in terms of business integrity and the customer experience.

• Adhere to Best Practice Processes, Client Services Standards and to all relevant statutory or regulatory requirements, including Treating Customers Fairly and other FSA initiatives.

COMPLIANCE & SECURITY

• Take responsibility for establishing and maintaining up-to-date personal and team’s awareness of all legislative, regulatory and Company-specific rules, policies and procedures related to performance of the role. Ensure consistent compliance with legal, regulatory and Company standards in line with underwriter requirements.

• Work in conjunction with the Head of Legal and Compliance to ensure that our expansion projects comply with all regional legal/regulatory standards, and that any changes in laws or regulations are built into our project plans/operational processes.

• Pay particular attention to the Company’s Information and Data Security policies when accessing and using all Company systems which may provide access to sensitive information assets and strive to maintain the highest possible standards of information protection at all times.

• Take individual responsibility for accessing only the systems, records and information required to perform the role. Treat all data contained within those systems in a manner consistent with the Company’s Information and Data Security policies, and in line with the confidentiality clauses provided within the employment contract.

• Ensure any regulatory requirements relevant to the individual’s role are met, include certain qualifications and CPD.

Job Requirements

• Qualified to a degree level. Industry-specific qualifications are desirable but not essential.

• Comprehensive working experience in a customer service delivery environment, preferably within the International Private Medical Insurance sector. Candidates with a general insurance background will also be considered.

• A demonstrable track record of providing excellent service to people at all levels in a multi-cultural, collaborative, team-oriented environment.

• Fully conversant with Microsoft Office; experience of using industry specific technology and/or the ability to quickly grasp new systems following training. Experience in working with a CRM system whereby all details of the customer, communication and service levels can be maintained and monitored is preferred.

• Willing to thoroughly learn and understand the plans and policies offered by the company.

• Able to work weekends and extended hours on occasions when required.

• Excellent written and spoken English

Role: Call Centre Representative

Work Location: Woodlands/Yishun/Bendemere

Monthly Salary Budget: $2,000 to $2,500 maximum

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Channel Sales Representative for Southeast Asia

• Working timing: Mon to Fri 9am -6pm
• Working location: Pasir Panjang / Client Site
• Salary：SGD4,000 -10,000 (Depends on Exp)

Position Overview

We are a leading chemical reagent sales company looking for a proactive and experienced Channel Sales Representative to manage and expand our distributor network in the Southeast Asia region. The ideal candidate will be responsible for developing strong relationships with existing distributors, identifying potential new partners, and driving channel sales growth across the region. This role requires a deep understanding of the distribution model and the ability to work closely with partners to achieve mutual sales objectives.

Key Responsibilities

1. Develop and execute a channel sales strategy to meet and exceed sales targets in the Southeast Asia region.
2. Build and maintain strong relationships with existing distributors, ensuring they are well-supported and equipped to sell our products.
3. Identify, evaluate, and onboard new distributors to expand our market reach.
4. Provide training and support to distributors on product knowledge, sales techniques, and company policies.
5. Collaborate with distributors to create and implement joint marketing and sales initiatives.
6. Monitor distributor performance, providing feedback and guidance to optimize sales results.
7. Negotiate contracts and agreements with distributors to ensure mutual benefits.
8. Conduct regular market analysis to stay informed of industry trends, competitor activities, and opportunities for growth.
9. Prepare and deliver sales forecasts, reports, and presentations to the management team.
10. Attend industry events, trade shows, and meetings with distributors to strengthen relationships and promote our brand.

Requirements

1. Bachelor’s degree in Business Administration, Marketing, Chemistry, or a related field.
2. Proven experience in channel sales, preferably within the chemical or related industry.
3. In-depth knowledge of the distribution model and experience managing distributor relationships.
4. Strong understanding of the Southeast Asia market and regional business practices.

Preferred Qualifications

1. Previous experience working with distributors in the Southeast Asia region.
2. Familiarity with chemical products and their applications.
3. Demonstrated success in achieving sales targets through channel partners.
4. Experience in training and supporting distributors to enhance their sales capabilities.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Manage existing accounts and develop new accounts in the territory.
• Implement and execute Sales & Marketing strategies to achieve sales objectives.
• Support and understand customer needs while meeting and striving to exceed sales targets
• Develop strong working relationship with Marketing, Technical Support, Customer Support and Production

Job Requirements

• Min Degree in any courses
• Min 2 to 3 years of Pharma sales exp
• Need to have a car

Pharma MNC

Up to $5000 (Basic) + $1600 (Transport allowance) + Quaterly Commission

Interested candidates, please submit your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is a leading medical solutions provider in Asia. Due to their current expansion plan, they are looking for a Medical Sales Representative, Senior to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities:

• Maintain and strengthen relationships with existing customers, focusing on providing excellent service and achieving high-quality outcomes.
• Assist the Team Lead in developing and executing business strategies for new product lines and market opportunities.
• Collaborate with the Team Lead to offer consultative services to clients, for both renovation projects and new installations.
• Attend and participate in trend show or exhibitions, to stay updated on market trends and customer needs.
• Improve relationships with key opinion leaders (KOLs) and ensure regular client engagement to enhance connections.
• Meet and exceed assigned sales targets.
• Grow the customer base by networking and building relationships to support long-term business growth.
• Oversee the entire product life cycle management for various models and SKUs.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Biomedical Science / Science or other relevant field studies
• Minimum 2 years’ relevant working experience in medical equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Scope:

• Promote and sell our skincare formulating/ manufacturing/ packing services to aesthetic/ derma doctors
• Develop and establish strong working relationships with our customers and business partners.

Job Requirements:

• Minimum Diploma / Degree in any discipline
• Minimum 1 year of sales experience in medical devices / pharma / nutrition

Interested candidates do send in your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

About us:

Tree Art is the leading art education brand in Singapore, dedicated to providing a comprehensive platform for artistic development. With the concept of "from education to happiness" we have established a strong presence across the country, with 14 strategically located campuses. Our wide network of campuses ensures that students can easily access artistic learning opportunities in their respective communities.

Introduction:

As a Customer Service Representative, you will be the primary point of contact between Tree Art and prospective customers. Your role involves educating customers about our course curriculum, providing information, addressing inquiries, and assisting in closing sales. You will collaborate closely with the Centre Manager to ensure a smooth customer registration and enrollment process. Your administrative skills, familiarity with Microsoft Office, and proactive approach will contribute to improving sales and enhancing the overall customer experience.

Role and Responsibilities:

● Perform administrative duties using Microsoft Office applications.

● Familiarize yourself with the Tree Art curriculum and programs.

● Identify and recommend course curriculum that aligns with customers' needs and objectives.

● Liaise closely with customers, addressing course inquiries through walk-in and online platforms, and facilitating sales closure.

● Collaborate with the Centre Manager to ensure a seamless registration and enrollment process.

● Collect and review feedback from customers to improve sales and enhance the customer experience.

● Maintain database records and analyze sales data for administrative purposes.

● Undertake any additional duties and responsibilities assigned by the Centre Manager.

Qualification:

● Possess at least a diploma in any field.

● Fresh graduates who are proactive and sales-driven are encouraged to apply.

● Prior experience in sales is an added advantage.

Benefits:

● Competitive salary commensurate with experience.

● Health insurance and retirement benefits (if applicable).

● Professional development opportunities.

● Paid sick leave.

Duties & Responsibilies:

• Coordinate and liaise with customers, forwarders & warehouse for shipment readiness and delivery schedules
• Prepare and handling of day-to-day documents for delivery
• Assist & update customers with stock queries and shipment schedules
• Liaise with warehouse for shipments
• Prepare monthly reports for KPI
• Any other ad-hoc duties as assigned
• Assist for monthly stock take.

Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field
• Basic understanding on shipping & warehousing knowledge
• Good interpersonal skill & customer service oriented
• Working location: Tuas (**Shuttle service is provided from/to Tuas West Road MRT**)

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

The Opportunity:

• Our Client, MNC Test & Measurement Company
• Location: Clementi
• Gross Salary: Up to $4,000
• Working hours: Monday to Friday, 9.00 AM to 5:45 PM

Job Responsibilities:

• Open Service RMA/IRMA for incoming jobs.
• Follow up and respond to customer inquiries.
• Monitor and follow up on the status of overseas work.
• Raise purchase orders for service parts and third-party services.
• Coordinate the setup of retail POP/POSM with key retailers, collaborating with stakeholders such as licensors, licensees, retailers, PLS commercial, and the BA team to ensure significant brand and product visibility

Job Requirements:

• 1–2 years of experience in purchase orders and customer service.
• Proficiency in SAP, Oracle, or ERP systems is an advantage.
• Strong skills in Microsoft Office, especially Excel.
• Effective in handling customer inquiries and coordinating across departments.
• Experience in service event management and documentation.
• Excellent time management and ability to prioritize in a fast-paced environment.
• Fluent in English with strong written and verbal communication skills.

Next Step:

• Prepare your updated resume
• Simply click on 'Apply here' to drop your resume
• Shortlisted candidates will be contacted
• Please note that this is on a 1 year contract, subject to renewable.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

JOB DESCRIPTION

• To profile clients' needs and provide them with purposeful financial advice.
• To acquire new clients through your own means or through our dynamic range of business development and sales activities.
• Actively develop a financially independent and savvy clientele through meaningful use of financial planning techniques, such as Asset Allocation, Unit Trusts, Life and Health Insurance, Wills and Trust Service, etc.
• Engage in business development activities, including client presentations, seminars, and workshops.

JOB REQUIREMENTS

• Self-motivated, with a strong will to excel in a competitive environment.
• Minimum GCE 'A' Levels, Diploma or above. Accreditation in CMFAS Modules 5, 8, 8A, 9 & 9A is highly preferred.
• Ability to effectively interact and communicate with a broad range of people. Able to take the initiative and work in a team environment.
• Pleasant personality and good learning attitude.
• Experience in marketing/sales is an added advantage.

Hello! Happy New Year and welcome to 2025!

Looking for something different this year?

Are you a driven, self-starter with a passion for marketing and an entrepreneurial spirit?

Join us as a Marketing Representative and take ownership of your success in an exciting, fast-growing environment!

What You'll Do:

• Drive Sales: Prospect, close deals, and build lasting client relationships.
• Innovate: Bring fresh ideas and collaborate to improve sales processes and strategies.
• Exceed Targets: Set ambitious goals and deliver results, with unlimited earning potential.

Who You Are:

• Entrepreneurial: You think outside the box and take ownership of your work.
• Sales-Driven: Proven success in sales (B2B/B2C) and exceeding quotas.
• Self-Motivated: Comfortable working independently and managing your time.
• Excellent Communicator: You build rapport and present solutions that resonate with clients.

Why Join Us?

• Unlimited Earnings: Competitive income in a performace team.
• Growth Opportunities: Be part of a company expanding globally, with room for career advancement.
• Travel to learn: We are all around the world! With offices in Malaysia, Hongkong, Taiwan, Soon US and Australia!

Ready to take charge of your career? Apply now and make a real impact in the team.

Job Scope

• Handle correspondence and inquiries via email, phone and in-person interactions.
• Maintain organized records of students.
• Assist with student services, including admissions inquiries and processing.
• Compile and send student progress reports.
• Manage the scheduling of classes, workshops and events.
• Conduct trial classes for students and update parents on the outcomes.
• Introduce the company's courses to parents.
• Observe children’s learning progress, prepare reports, and discuss them with parents.
• Manage facilities, ensuring cleanliness and functionality.
• Coordinate events and exhibitions, from planning to execution.
• Assist with marketing and communications efforts, including social media and promotional materials.
• Provide customer service for courses, offering professional explanations and answering parents' questions.

Requirements

• Availability to work weekends (Thursday to Monday, off on Tuesday and Wednesday)
• Good communication skills
• Computer knowledge is a must.

Other Information:

• 44 working hours a week (Weekend job)
• You will work 5 days a week
• Working Location: Toa Payoh, Hougang Minton, Jurong West, West Coast, Yishun, Orchard, Woodlands, Ang Mo Kio, Yishun

Benefits:

• On-the-Job Training
• Team Building Activities
• Annual Dinner and Festive Celebrations
• Annual Leave
• Medical Leave
• Medical and Dental Subsidy
• Attendance Incentive
• Opportunities for Promotion

Job Description

· Responsible for ensuring monthly personal sales targets are met

· Conduct outdoor road shows to promote the company's products and services

· Provide information on promoted services/products

· Distribute flyers/samples

· Must be responsible in being professional when promoting

· Ensure the working areas are clean at all times

· Responsible for setting up pre-roadshow and pack items neatly before closing and after the roadshow ends

· Ad-hoc tasks as assigned by Management

Job Requirements

· Positive learning attitude

· Good knowledge of promoted products and treatments

· Good communication skills

· Self-confidence

· Client relationships

· Motivation for sales

· Able to commit to working long hours and standing long hours

· Able to accept working during weekends and public holidays

Staff Benefits

- Attractive salary scheme

- Meal and transport allowance provided

- Yearly performance bonus

- Medical benefit scheme

- Workers’ insurance

- Long service award

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment

工作责任

• 负责确保实现每月的个人销售目标

• 进行户外路演，宣传公司的产品和服务

• 提供有关促销服务/产品的信息

• 分发传单/样品

• 推广时必须专业

• 确保工作区域始终保持清洁整齐

• 负责路演前的布置，并在路演结束前和路演结束后将物品收拾整齐

• 管理层分配的临时任务

工作要求

• 积极的学习态度

• 对促销产品和疗法有很好的了解

• 良好的沟通技巧

• 拥有自信心

• 与客户建立良好的关系

• 有高销售动力

· 能够接受长时间的工作和站立

· 能够接受在周末和公共假期上班

员工福利

- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会

- 舒适和优越的工作环境

Job Scope:

• Promote and sell our skincare formulating/ manufacturing/ packing services to aesthetic/ derma doctors
• Develop and establish strong working relationships with our customers and business partners.

Job Requirements:

• Minimum Diploma / Degree in any discipline
• Minimum 1 year of sales experience in medical devices / pharma / nutrition

Interested candidates do send in your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Assist the Regional Manager in developing client base and increasing software license sales in Asia-Pacific, while also managing current customers.
• Conduct face-to-face and web-based meetings with potential and existing customers in the region, deliver presentations, and manage the sales process.
• Responsibilities include proposal preparation, follow-up, and deal completion.

Qualifications:

• Engineering degree (bachelor or master's).
• Minimum 3 years of work experience required.
• Strong English communication skills essential.
• Proficiency in process simulation software is advantageous.

Who we are

As leaders in AI, machine learning, and self-healing software test automation, Tricentis is dedicated to shaping the future of software testing. If you have a passion for cutting-edge technology and a desire to drive progress, keep reading!

Our products reach over 1,800 customers, including the largest brands in the world, such as McKesson, Dell, Mercedez Benz, Accenture, Nationwide Insurance, Allianz, Telstra, Moet-Hennessy-Louis Vuitton, and Vodafone.. and we’re searching for the bold and the brilliant to join us on our next phase of growth.

What you’ll be doing

Our ANZ Business Development Representative will lead the early-stage relationships with prospective customers. This position offers the opportunity for exposure to all facets of Sales and Marketing, with multiple layers of partnership across organizations, and endless career growth opportunities across the company. This role can be based in Singapore or Sydney.

In this position you’ll report to the APAC BDR Manager that is based in Singapore.

You will be responsible for…

• Managing inbound leads as well as executing outbound prospecting initiatives
• Conducting discovery conversations with prospective customers, as well as target accounts
• Having a strong work ethic: research, preparation, documentation, and tracking / reviewing performance are key to success
• Building trusting and growth-focused relationships internally across your team and partners
• Collaborating with Marketing to drive ROI on activities e.g. events, digital marketing, etc.
• Collaborating with Sales to develop targeted marketing tactics against your target accounts.

What we need from you

• Ability to work a hybrid model, working from our Sydney or Singapore office 3 days per week.
• Available to work full time, 5 days per week, Monday to Friday (3 days in office, 2 days from home).
• Based in Sydney or Singapore
• Passionate about being part of the Tricentis journey!

What skills & experience you’ll bring to us

• 2+ Years work experience in a professional environment
• Previous industry experience in Business Development or Sales, especially in the SaaS industry
• Demonstrable strength in English Language: Business level
• Good understanding of C-suite personas and have targeted enterprise accounts
• Experience working in a professional office environment.
• Knowledge of sales methodology (e.g. MEDDPICC or similar).

Preferred additional skills

• Proficient in using Salesforce and Salesloft (or similar products)
• Outbound experience is a plus

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market conform salary + success-oriented commission
• Hybrid work model
• Personal and professional development
• Permanent, full-time employment
• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Job Scope:

• Promote and sell our skincare formulating/ manufacturing/ packing services to aesthetic/ derma doctors
• Develop and establish strong working relationships with our customers and business partners.

Job Requirements:

• Minimum Diploma / Degree in any discipline
• Minimum 1 year of sales experience in medical devices / pharma / nutrition

Interested candidates do send in your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Objectives

Responsible for the deployment and in service phase of Skywise Core and Skywise Premium Services. Support the Sales campaigns by performing demo and identifying the relevant use cases of our operators. Support marketing activities to other Airbus departments or other Entities to present Skywise Core and to explain how data collected are being used.

Job Responsibilities

• Accountability for the Service Delivery to the Customer: delivery, communication, monitoring and reporting
• Accountability of the quality of the data shared by the Customer to Airbus at the end of Skywise Core on-boarding
• Accountability for the In Service phase of the Service to the Customer: meetings, follow-up, quarterly reviews, actions plans
• Accountability for application of processes necessary to fulfill the Service
• Responsibility for strengthening the relationships with all Service’s stakeholders
• Accountability for the identification of new opportunities of Services (Premium, Digital Solutions, …)
• Responsibility of supporting the Airbus Regional workforce (FSRs, CSDs, Programs, …) on Skywise information and strategy
• Coordinate and Support Sales activities with internal stakeholders (CSD, Central, and Region Sales, and SD teams) during contract signature phase
• Identify new opportunities of Premium or Digital Services and communicate accordingly
• Prepare the deployment of Skywise Core on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, …)
• Organize and follow the Skywise Core on-boarding
• Validate the quality of data shared by the Airline
• Support the transition to In-Service phase, with knowledge transfer to the Support team
• Support the delivery & follow-up of the Premium Services
• Ensure that deliverables are in line with the contractual terms (cost, time, quality).
• Ensure the correct support procedures are applied and propose improvements
• Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers’ performance in terms of time, cost and quality.
• Represent and relay the customer experience within Customer Services and Commercial teams
• Set up and maintain the necessary means in order to provide the best level of service for the customers
• Ensure a good and close relationship with Customers
• Organize and manage Customer events such as workshops, support seminars as appropriate
• Deliver training sessions (only for volunteers, subject to preparation)
• Analyze customer feedbacks, consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA’s
• Monitor performance and advising any necessary changes
• Providing accurate and timely reports on customers issues, concerns, needs and requests towards Airbus products and services
• Developing / Proposing improvements on support procedures, operating modes and team organization
• Proposing improvements on Airbus’ products and services
• Contributing to the right calculation of the KPI related to the support activity
• Contributing to the knowledge and best practices of the group
• Maintaining and improving his knowledge, skills and competencies

Job Requirements

• Knowledge on airline operations and has support and training experience
• Good communication skills and presentation skills
• Excellent people management skills to collaborate with colleagues and cross-functional teams
• A self-starter with an ability to excel in a dynamic, ever-changing environment
• Data analysis concepts would be a plua
• IT skills and knowledge of digital platform as a service as a plus
• English fluent written and spoken
• Ability to travel up to 30% - 40% of the time

We are looking for a highly motivated and customer-oriented individual to join our team. This is a fantastic opportunity for anyone who is looking to gain practical experience in the retail and ecommerce field.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers, and provide crucial support to our operations department, ensuring the smooth and efficient process of our day-to-day operations. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged.

What you’ll do:

Customer Service Management

• Respond to customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face and resolve complaints in a timely manner
• Respond to customers with general enquiries about products, services offered as well as placement of orders, refunds, cancellations or exchanges if any in a timely manner
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Ensure consistent brand service standards across all channels, including offline and online
• Allocate time to work at BIO retail store to stay updated on customer behaviour, preferences, and needs
• Collaborate with the order fulfilment team to address customer requests and ensure orders are promptly processed
• Provide accurate, complete information by using the right methods and tools for reporting
• Follow communications procedures, guidelines and policies closely
• Identify areas for enhancing the efficiency of the customer service process and collaborate with the team to implement improvements in this process
• Update Standard Operating Procedures (SOPs) as needed to ensure accuracy and relevance

Others

• Collaborate with other departments to improve overall customer service experiences and processes
• Assist any other duties or responsibilities assigned

What we’re looking for:

• Preferably Nitec, Diploma, Degree in hospitality or a relevant field a plus
• At least 1 year of relevant experience, open to fresh graduate
• Demonstrate excellent written and verbal communication skills, with a knack for creative writing
• Demonstrate patience, compassion, and a passionate commitment to maintaining excellent service standards
• Act as the customer's advocate and go the extra mile to ensure their satisfaction
• Stay up-to-date with customer service management trends and technology to ensure the brand experience remains competitive
• Proficiency in Microsoft Office applications such as Word and Excel
• Proficiency in Google Workspaces
• Display exceptional multitasking abilities, managing multiple projects simultaneously
• Take initiative, showing resourcefulness, has a problem solving mindset and a sense of urgency to meet deadlines
• Show meticulous attention to detail, able to follow-through on projects
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for fashion and jewellery

• Sales Representative / Sales Engineer (Fire Pumps)
• Working hours: 8.30 am to 5.30 pm on weekdays and 8.30 am to 12.30 pm on Saturdays
• Work Schedule: 5.5 days work week during probation and upon confirmation: 5 days a week and one half Saturday a month
• Budget Up to $5,000 (Include $800 transport allowance + phone allowance)
• Entitled to AWS + Variable Bonus
• Office Near to Farrer Park MRT

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

1. Must be familiar with fire pump and the market for fire safety. In lieu of fire pump experience, must have at least experience with marketing of water pumps
2. Preferably have technical background in the relevant field at least at ITE level in specializations like electrical engineering, mechanical engineering, mechatronics etc.
3. Technicians / engineers with knowledge of the above product who keen to switch to sales role is welcome to apply.
4. Preferably have related sales experience and able to present to customer and consultant
5. Need to have at least class 3 driving licence and own vehicle.

Job Scopes

• Grow the fire pump portfolio
• Prepare quotations and tender submissions
• Attend to sales enquiries, sales support and site related matters
• Update management on the progress of projects
• Visit customers at their work place / office
• Any related ad-hoc duties
• Opportunity to handle the full spectrum of big projects

“Everything we do, we put our people first.” That is our promise to you.

At Eminence, we are dedicated to grooming our people and giving our best in all that we do. We are currently looking for self-driven and motivated individuals to come on-board with us!

Roles & Responsibilities:

Team player yet able to work independently
Self-motivated & result-driven
No experience needed but willing to learn

Perks:

Opportunity to represent clients to enhance branding
Strategically plan and implement campaign activities
Be actively involved in team building, working with various people

If the description sounds like you, what are you waiting for?
Apply today! Our slots are filling up fast and only shortlisted applicants will be contacted!

We're seeking an experienced sales professional to drive business growth by promoting and selling our CCTV products and solutions to new and existing customers.

This role comes with good base salary and attractive bonuses depending on sales performance.

Key Responsibilities:

• Build strong relationships with customers through proactive outreach, expert advice, and exceptional customer service
• Convert inbound inquiries and leads into sales, while also identifying new business opportunities
• Stay up-to-date on industry trends, product knowledge, and competitor activity to provide insightful guidance to customers
• Develop and deliver compelling sales presentations, proposals, and quotations to showcase our CCTV product range
• Collaborate with cross-functional teams, including technical and marketing, to drive sales growth, lead generation, and customer satisfaction
• Maintain accurate sales records, customer interactions, and feedback in our CRM system
• Consistently meet or exceed individual and team sales targets, contributing to the company's overall growth

Requirements:

• Minimum 2 years of experience in a similar sales role, preferably in the CCTV or security system industry
• Excellent communication, negotiation, and problem-solving skills
• Ability to articulate complex technical product specifications to customers
• Self-motivated, results-driven, and detail-oriented, with the ability to work independently and collaboratively as part of a team

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R1332294

Business Registration Number: 201735941W

Licence Number: 18S9037