• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Responsibilities:

• Approach potential customers, build and maintain own specific relationship maps for your territory, incorporating both existing relationships and aspirational contacts.
• Manage current customer expectations while expanding reach and depth within the assigned territory.
• Negotiate favorable pricing and business terms with large commercial enterprises by emphasizing value and ROI.
• Demonstrate resourcefulness when tackling challenges that defy easy solution.
• Have intuitive sense of necessary steps to close deals and secure customer validation.
• Identify a comprehensive set of business drivers behind every opportunity.
• Ensure high forecasting accuracy and consistency
• Exhibit strong ambition to grow the business as a leader in the country, demonstrating high efficiency and motivation for career success.

Requirements:

• Posseses over 5 years of closing experience, with a blend of field sales in mid-market and enterprise segments, specializing in the Telecom and FSI sectors within the IT industry, as well as Government, Manufacturing, Retail and Transportation sectors.
• Previous experience with vendors or system integrators are added value.
• Sales experience in the software industry, with a preference for ITSM, ITOM, Cloud, Saas, BI, ITOPs, CRM/ERP sales experience.
• ITIL certificate is plus point.
• A strategic thinker who is proactive, goal-driven, and results-oriented.

Basic information

• Location: Kallang
• Working timing: Monday - Friday, 9am - 6pm

Job scope:

• Coordinate sales meetings and events.
• Support daily sales-related documentation tasks.
• Ensure efficient facilitation of the sales process upon receiving Purchase Orders.
• Assist with meeting minutes, documenting key notes and action items.
• Provide support in preparing and submitting tender documents for the sales team.
• Prepare quotations and invoices.
• Assist the sales team by compiling and organizing necessary documents for client interactions, aiding team members in the field.
• Collaborate with the sales team to streamline sales processes.
• Focus on administrative tasks to ensure smooth back-end operations for sales.
• Perform ad-hoc duties as assigned.

Job requirement:

• Bachelor's degree in Business Administration or related field.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently and as part of a team.
• High level of accuracy and attention to detail.

For interested candidates, please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Zen Career Pte Ltd | 24C2559
Wong Kaili (Kylie)| R21100484

About the Company

Our Client is a well-established distributor of processed meats and spices with an international presence. Serving a wide range of industries, our Client has established itself as a global leader of the industry.

Responsibilities

We’re looking for a looking for a hands-on Sales Manager to lead and mange sales drives across the APAC region.

• Establish and generate new sales using existing and potential customer network;
• Develop an annual strategy and monthly monitoring schedule for sales;
• Report on the status of accounts and transactions;
• Monitor sales metrics;
• Have product knowledge and create a unique selling proposition;
• Organise product trials, meetings, demonstrations and promotions for potential clients and sales opportunities;
• Plan regional sales budget and develop a sales plan for key accounts and customers in the region;
• Report on sales schedule, weekly sales reports and updates;
• Handle customer feedback and prototyping approval;
• Suggest actions to improve sales performance and identify opportunities for growth;
• Feedback on current projects and development for key accounts;
• Monitor competitors’ pricing strategy, activities and products.

Requirements

• At least 3 years of relevant sales or account management experience;
• Experience in working with regional sales accounts, including distributors and end-users;
• In-depth understanding of regional markets relating to Quick Service Restaurant and Meat Processing industries;
• In-depth knowledge of competition and ability to apply competing successful strategies;
• Proactive, excellent team player and customer focused;
• Excellent time management and ability to work well in a team;  Able to deliver client-focused solutions based on customer needs;
• Detail-oriented with the ability to multi-task;
• Excellent listening, negotiation and presentation skills.

Employment Details

• Attractive benefits;
• Occasional regional travel required.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Essential Functions (Responsibilities):

- Develop and grow key accounts in the Oil & Gas sector, Pharmaceutical and other industrial sectors contribute company growth objectives in Singapore.

- Provide technical sales support and consultation to clients for the sale of electrical products in order to develop business opportunities and penetrate clients.

- Perform all aspects of selling to maintain and develop new or existing customers including: take-offs, project quotations, closing orders, preparation of submittals and resolving customer problems.

- Meet or exceed budgeted sales and gross margin targets with assigned accounts.

- Focus on identifying specific technical requirements of customers while simultaneously collecting commercial and competitive information associated with each account

- Cultivate effective long-term relationships at all levels of the customer organization.

- Attain expert knowledge of products, electrical goods market and competition.

Qualifications/Requirements:

- Formal Electrical Engineering qualification (Diploma/Certification)

- Strong technical and commercial background.

- Minimum 1 to 2 years of proven sales experience to industrial customers

- Electrical product knowledge

- Very strong consultative selling, interpersonal, and negotiation skills

- Resourceful and results-oriented.

-Highly motivated, self-confident, self-starting work ethic with good networking abilities

- Team player who works well in global teams

- Good command of spoken/written English

- Have own car

** Package up to 55K a year **

Job description

Responsibilities

· Respond and manage telephone/online catering sales enquiries

· Build and maintain good client relationship and build rapport

· Assist clients in event planning, packaging and menu selection

· Keep abreast of trends and developments in catering industry

· Active brainstorming of creative ideas in improving catering services to clients

· Account for sales and profitability of event orders and ensure smooth operations of catering functions

Requirements

· Computer Literate/Basic Knowledge of Microsoft Office

· relevant experience in F&B industry will be an advantage

· Able to converse effectively in English and Mandarin to manage Mandarin speaking clients

· Self disciplined, proactive and have strong sense of urgency

· Must be self-driven, dynamic, meticulous, creative and sales oriented

· Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Working days: 5 days

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Select Group is growing our sales team for our catering division and we are looking for individuals who are passionate about servicing customers to join our team.

Responsibilities

• Attend and respond to all incoming sales enquiries by telephone and emails quickly and efficiently
• Provide professional service and advice to customers pertaining to products and pricing matters and attend to customers’ feedback and enquiries professionally
• Prepare and follow up on any sales quotation made for clients, negotiate terms with the client at a cost best suited for them
• Co-ordinate all details for the client, including food and beverage and themes etc
• Promote our products and services to new and existing clients through a pro-active approach
• To liaise at all times with all team members and work as a team to achieve the sales targets
• Prepare invoices of sales prior to the delivery and to ensure accuracy

Sales Incentive will be included if target is met.

Skills/Qualifications:

• Minimum one year of experience in telemarketing, customer service or other related experience
• Outgoing, cheerful and self-motivated
• Able to work in a fast-paced environment
• Team player and good customer service skills

Responsibilities (how we will measure success):

• Achieve set Revenue Targets
• Achieve set Funnel Conversion Rates
• Achieve set Internal Quality Scores
• Manage assigned Responsive Leads via Hubspot and all other tools in the Sales Toolbox. Which includes but not limited to Aircall, Gmail,Lavender, Guru, Looker, Gmail
• Adhere to company's sales processes and workflows
• Nurture all clients based on Osome Company Values

Tasks (what does the role do on a day-to-day basis):

• Pick up and nurture assigned responsive leads
• Provide accurate and timely counsel to leads on Singapore incorporation, corporate secretary, tax and accounting regulations, in order for the client to remain compliant when operating in Singapore.
• Provide a thorough overview on Osome's software and onboarding processes.
• Follow up with all leads in accordance to the sales cadence which include calling, emailing or texting via Whatsapp or any means the client prefers
• Issue and follow up on invoices to convert the lead to a client
• Inform the relevant stakeholders of a new client as part of the onboarding process

Key competencies for this role:

• Proven work experience as a Senior sales consultant
• Deep familiarity with CRM programs (Experience with Hubspot is a plus)
• Ability to gather and interpret own sales data
• Strong Communication and Negotiation skills

Key behaviours we expect to see:

In addition to demonstrating Osome core values (Care for customers and teammates, Continuous improvement, Transparency, Attention to detail), you are expected to demonstrate the following:

• Relationship building
• Strong team player
• Judicious
• Vocal
• Goal-driven & detailed-oriented
• Highly self-motivated and solutions-driven
• Willing to self-learn to demonstrate a growth mindset
• Resourceful

Required Experience:

• 2-4 years of sales experience in a Start-Up/SaaS industry
• Experience in the accounting and corporate services industry is an advantage
• Self-motivated and proactive, and able to work meticulously under tight deadlines
• Strong interpersonal and communication skills; independent yet able to contribute to a team
• Willingness to learn, with the ability to use any and all resources to get the job done
• Proficiency and experience in Google Workspace/ Microsoft Excel, CRM/Sales platforms such as HubSpot and Pipedrive will be an advantage

Responsibilities:

• Able to meet and exceed sales revenue targets
• Able to create sales strategy and plan
• To Identify target customers and develop customer channels and networks
• Able to design and propose sales pricing model
• Able to have a good grasp of sales in different market and country of business, and their respective needs and constraints, necessary for global sales operations.
• To maintain current accounts, create new business opportunities and work closely with global customer networks
• To establish good rapport, and work with relevant stakeholders to meet their business objectives
• To have the ability to establish and build a good network of relevant business associates for potential collaboration and clients
• To prepare sales presentations, proposals and quotations
• To conduct presentations and business discussions for a conclusive result
• To be able to interpret and understand project documentations
• To support Supervisor/Manager for tasks assigned to ensure timely and proper completion
• To proactively monitor sales status business condition and provide customer support on Support Desks where required and necessary
• Handle customer feedbacks/enquiries to provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution has been made
• Provide technical support to users over phone on technical issue or via remote assistance tool and emails
• Proactively monitor and report on the competitive market landscape, including noteworthy activities such as new product/solution offerings, industry and technology trends, pricing, services etc. to the sales and management team.

Requirements:

• You have a Bachelor's Degree in Engineering background, IT or cloud services preferred
• You have a minimum 3 years' experience, preferably in a connected mobility domain
• You have the experience in cloud services industry
• You understand the concept of Agile Software Development
• You have strong problem solving and critical thinking skills with the ability to identify effective and efficient solutions for complex problems and look beyond the obvious
• You have the ability to Identify problems analytically, develop solutions and implement an effective course of action
• You are assertive and a hands-on professional, who thrives in a fast-paced, change-rich environment
• You have the ability to negotiate priorities and resolve conflicts among project stakeholders including customers, product management, and system development team.
• Your experience to work closely with system development team is desired.
• You are independent, mature, self-driven and aggressive in sales with established record
• You have excellent interpersonal and communication skill
• You are result-oriented, with a strong customer-focused attitude
• You are able to deliver professional sales pitch, proposals and reports
• You have experience to provide customer support from 1st level support/helpdesk context
• You have a high proficiency in Office applications: Word, Excel, PowerPoint & Outlook

Office Location: Boon Lay

Working days: 5 days weekly (Mon, Wed, Thu, Fri, Sat)

Off day - Tuesday

Rest day - Sunday

Working hours: 8am to 5pm

Benefits:

• Basic salary + OT pay
• AWS
• Performance Bonus

Job Scope:

• Answering phone calls, replying emails, answering customer queries, providing information, taking and processing orders
• Liaise with clients directly if there’s delivery or stock issues
• Communicate with logistics for delivery arrangement
• Prepare packing list for warehouse
• Handling salmon factory yield rate report and stock in
• Matching signed delivery order invoice with tax invoice
• Daily sales report submission
• Mailing invoices to clients
• Filing of invoices
• Preparing of sticker labelling

Requirements:

• No Experience Required, Training will be provided
• Positive and willing to learn
• Able to work under pressure
• Good interpersonal, communication & administrative skills
• Meticulous and attentive to details
• PC literate
• A great team player

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Description

· Responsible for increasing the company’s sales business, achieving the profitability goals set by the company.

· To meet the sales KPI target set by the company.

· Responsible for increasing the company’s market share, successfully promoting brand awareness.

· Responsible for identifying potential business opportunities for the company, as well as growing the existing business accounts.

· Increase, Develop and Maintain new and existing customers base.

· Conduct customers’ visits to support sales and relationship building.

· Always negotiate with customer to secure sales.

· Assist in doing quotation whenever necessary.

· Monitor, follow up and update information on all quotes submitted to customers.

· Monitor and Update on the competitors movement and market development.

· Monitor customers’ payment matters and ensure all overdue payments are recovered.

· Teamwork within Sales Team.

· To provide weekly & monthly Sale’s Reports to Sales & Marketing Manager.

· All other ad-hoc duties as assigned.

Requirements

· Tertiary education with any engineering discipline.

· Excellent Customer relationship Management skills.

· A team player who possess strong planning and organisational skills.

· Proven track record in sales account management and achievement of sales targets.

· At least 2 years in Marine / Oil & Gas industries, Ship Owners and Shipmanagement will be highly advantageous.

· Responsible, meticulous and able to work under pressure.

We are located at 11A Tech Park Crescent Singapore 637842.

Purpose

The Sales Engineer is responsible for driving revenue growth by leveraging technical expertise and sales acumen to promote and sell the company’s products and solutions. This role focuses on identifying customer needs, providing tailored technical solutions, and fostering strong customer relationships. The Sales Engineer acts as a bridge between the company’s technical capabilities and the customer’s requirements, ensuring customer satisfaction while achieving or exceeding sales targets. This position is open to candidates with a range of experience, from junior to senior levels, and may involve managerial responsibilities for more experienced candidates.

Job Duties:

Primary Responsibilities:

• Sales Strategy Execution: Implement and execute sales strategies to meet or exceed assigned revenue and profitability goals.
• Customer Acquisition: Proactively identify and pursue new customer accounts to expand the customer base.
• Sales Presentations & Negotiations: Conduct presentations to customers, negotiate sales contracts, and close deals effectively.
• Market Intelligence: Track market trends, competitor activities, pricing, and new product developments. Provide feedback to the Product Management team.
• Customer Enquiries & Proposals: Address customer inquiries promptly, prepare tailored proposals, and provide quotations.
• Relationship Management: Build, develop, and maintain strong business relationships with customers to ensure repeat business.
• Complaint Resolution: Work with the QA Team to resolve customer complaints and ensure customer satisfaction.
• Market Research & Analysis: Continuously monitor market developments and technological advancements to stay ahead of competition.

Secondary Responsibilities:

• Internal Collaboration: Work closely with the Product Management team to generate RFQs, convert quotations into sales orders, and ensure smooth project execution.
• Sales Reporting: Prepare regular sales reports and track progress against sales targets.
• Team Management (if applicable): Oversee and guide Sales and Customer Service teams to ensure effective sales execution.
• Travel: Willingness to travel internationally for customer visits and business development.
• Industry Knowledge: Maintain awareness of the optics manufacturing industry, its technologies, and market trends.

Experience:

· Proven track record in technical sales with strong communication, presentation, and negotiation skills.

· At least 2-5 years of relevant sales experience. Candidates with 5+ years of experience and demonstrated leadership/managerial skills may be considered for a managerial position.

· Experience in optics or engineering-related fields is a plus.

· Familiarity with market research and the ability to analyse customer needs and translate them into product solutions.

· Proficiency in Microsoft Suite (Excel, Word, PowerPoint) for reporting and communication.

· Ability to work independently and driven to meet sales targets.

· Experience in customer-facing roles and a customer-oriented mindset.

· Factory experience is advantageous.

Qualifications:

• Bachelor’s Degree or Professional Degree/Diploma in Engineering or a related field is required. Candidates with a Master’s or PhD are welcome to apply.
• Experience in industry sales is preferred; experience in precision optics is an advantage.
• A background in engineering is preferred, particularly with knowledge of optics or related technologies.

Other Requirements:

· Fluency in Englishand Mandarin (spoken and written) to communicate with customers in Asia, Europe, and the USA.

· Willingness to work across multiple time zones (Asia, Europe, USA).

· Overseas travel is a must.

KEY COMPETENCIES REQUIRED FOR THE JOB: (Core & Behavioural)

Core Competencies:

• Technical Knowledge: Strong understanding of the company’s product offerings and how they can meet customer needs.
• Sales Excellence: Demonstrated ability to drive sales and achieve targets through effective negotiations and customer relationship management.
• Market Awareness: Ability to track market trends, technological advancements, and competitor activities.

Behavioural Competencies:

• Proactive & Results-Oriented: Demonstrates initiative, works independently, and focuses on achieving business objectives.
• Problem Solving: Quickly resolves customer complaints and issues, ensuring positive outcomes.
• Team Collaboration: Effectively works with internal teams (e.g., Product Management, QA, Customer Service) to meet customer needs and close deals.
• Adaptability: Ability to adapt to changing market conditions and customer demands.
• Strong Work Ethic: Self-motivated, dependable, and committed to achieving personal and team sales goals.

Job Responsibilities

• Process purchase orders
• Maintain price list
• Coordinate with various departments to ensure shipment of customer orders on time
• Ensure planners release WO on time and production completes WO as per WO due date
• Respond to customer’s open order reports promptly
• Update customer due date if necessary
• Preparation of sales and consigned items reports to customers
• Sends invoices and SOAs to customers and follow up with customers for payment
• Be the main contact for customers and attend to their requests
• Chair FA meetings
• Coordinate and ensure RFQ are sent out to customers in a timely manner
• Involve in NPI projects
• Performs checks and balances in the sales system
• Review and sign off ECN/ECO submitted by engineers
• Requote customers whenever necessary
• Handle customer RMA
• Ensures customer consigned items are properly managed and accounted for
• Ensures SO due dates are achieved
• Strategically plans customers stock holding
• Preparation of daily, weekly and monthly reports to Management.
• Find creative ways to help customer resolve issues
• Any other ad-hoc tasks

Duties and responsibilities:

• Overseeing the sales, directing and coordinating all sales activities
• Preparing sales budgets and projections and approving expenditures
• Handling and resolving customer complaints regarding a product or service
• Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
• Serving as the face of the organization to internal and external partners
• Making data-informed decisions to drive performance and resource allocation
• Developing and maintaining relationships with key clients
• Overseeing and directing performance of the sales team
• Identifying emerging markets to find new sales opportunities

Sales Manager Qualifications/Skills:

• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analyzing sales data
• Presentation skills
• Management and leadership skills
• Developing budgets
• Mentoring and coaching sales reps

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Three to five years of sales experience
• Proven track record of positive sales performance

Job Summary:

• Assist in administrative job functions to support sales
• Process and manage customers’ orders
• Attending and assisting with prospects and clients
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Excellent conduct to represent and uphold our company’s reputation
• Follow up promptly with customers to resolve issues
• Other Ad-hoc Duties assigned

Requirements:

• Minimum 1 year of Customer Service Experience in the Food / FMCG industry or relevant
• Proficiency in English / Mandarin to liaise with Customers
• Proficient in Microsoft Office (Words, Excel, PowerPoint)
• To manage sales through web site (B2B / B2C)
• Service oriented
• Working hours
• Mon to Friday - 8-5pm
• Sat Alternate half day

Responsibilities:

• Assist in administrative job functions to support sales
• Process and manage customers’ orders
• Attending and assisting with prospects and clients
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Excellent conduct to represent and uphold our company’s reputation
• Follow up promptly with customers to resolve issues
• Other Ad-hoc Duties assigned

Requirements:

• Minimum 1 year of Customer Service Experience in the Food / FMCG industry or relevant
• Proficiency in English / Mandarin to liaise with Customers
• Proficient in Microsoft Office (Words, Excel, PowerPoint)
• To manage sales through web site (B2B / B2C)
• Service oriented
• Working hours
• Mon to Friday - 8-5pm
• Sat Alternate half day

High performers can expect this position to be a 5-figure income opportunity!

Enjoy having one of the largest inventory of vehicles and comprehensive automotive services solutions in your portfolio!

JOB RESPONSIBILITIES:

• Provide customised vehicle ownership solutions to businesses and individuals
• Generate leads through prospecting
• Participate in customer engagement programmes to maintain customer loyalty

JOB REQUIREMENTS:

• 3 years of sales experience preferred (candidates without automotive background are welcome to apply)
• Strong entrepreneurial spirit
• Excellent interpersonal and communication skills
• Fluent in English and Mandarin (able to speak dialects is an added advantage)
• Possess a Class 3 driving license (preferred)
• Computer literate and a team-player

LOCATIONS:

• Branch
  15 Yishun Industrial Street 1,
  #01-02 Win5 Building, Singapore 768091
• Branch
  38M Penjuru Road,
  Singapore 609148
• Branch
  1 Corporation Drive,
  #10-05, Singapore 619775
• Branch
  31 West Coast Highway,
  #01-24, Singapore 117864

The Sales Manager is responsible for all local sales activities, accounts and meetings in line with the annual sales plan. He/she works in a smart and savvy way to achieve hotel budgets. He/she is creative in his/her approach and work towards a successful hotel sales strategy.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

· Be you by being natural, professional and personable in the way you are with people

· Get ready by taking notice and using your knowledge so that you are prepared for anything

· Show you care by being thoughtful in the way you welcome and connect with guests

· Take action by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

Financial Returns:

· Monitors competitors’ activities and assists in collection of marketing intelligence to share with the team.

· Aware of sales strategy and goals when selling to negotiate optimum rate for the benefit of the business.

· Sells all facets of the hotel with a view to optimizing opportunities for revenue growth.

· Monitors existing business and inputs into sales strategy meetings to maximize opportunities.

· Grows existing business and pursues all future business opportunities.

· Initiates and prepares tender for business.

· Assesses sales data.

· Works with leadership team in the preparation and management of the Sales & Marketing budget.

· Assists in the preparation of the annual departmental operating budget.

· Monitors budget and controls expenses in sales.

People:

· Works collaboratively with all team members from all departments.

· Manages key accounts.

· Travels when required to promote the hotel and develop potential business.

· Maintains regular contact with cluster sales and marketing team members to keep abreast with any IHG initiatives.

· Encourages high service standards in the hotel through training and leading by example.

· Ensures all colleagues are aligned with the Make Every Connection Count brand service behavior.

· Interfaces with operations on a timely basis in regards to future and existing needs for customers.

Guest Experience:

· Follows Holiday Inn Express behaviors when working with internal and external customers.

· Services existing business through management of account base.

· Maintains an accurate and up to date database of clients and contacts.

· Responds to guest’s feedback in a timely and takes corrective action to resolve the concerns and partners other departments to ensure similar concerns do not happen again.

· Supports loyalty contribution through a proactive approach toward enrolment and ensures accuracy and transparency crediting IHG Business Rewards points.

· Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, government departments and other producers closely aligned to hotel business.

· Builds profile within local market place through attendance at appropriate events.

· Entertains clients with a view to maximizing business opportunities.

· Supports and joins (where appropriate) sales and marketing team members in familiarization tours, site inspections and sales visits.

· Assists with the preparation of new products and services.

· Assists in the evaluation of sales and marketing activities.

· Analyses sales mix and likely impact on hotel goals.

· Maintains a neat and organized filing system (manual and electronic).

Responsible Business:

• Ensures a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.
• Develops and carries out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Acting responsibly when working with hotel budget and expenses, seeking prior approval where required.

Perform other duties as assigned by Director of Sales or as required.

Attachment Description

The Sales Coordinator reports to the Director and plays a vital role in supporting the sales team and ensuring the smooth operation of real estate transactions. This position involves managing property listings, assisting in client communications, coordinating marketing efforts, and facilitating administrative tasks to enhance the overall efficiency of the sales process.

Individual to be involved in:

1.Employee orientation and basic training on administrative tools

2. Participate in training sessions focused on developing verbal and written communication skills for phone, email, and in-person interactions. Respond to client inquiries promptly and professionally, ensuring all questions are addressed accurately. Document inquiries and maintain records of client interactions for follow-up purposes.

3. Understand the basics of digital marketing strategies relevant to property listings. Explore tools and techniques for promoting properties online. Help plan and organize marketing campaigns for property promotions.

4. Gain knowledge of compliance requirements in the real estate industry. Understand the step-by-step process from making an offer to finalizing a sale. Assist in drafting and comprehending sales agreements between buyers and sellers.

5. Coordinate with external parties, such as lawyers and clients. Monitor project progress to ensure timely completion.Learn how to create and track timelines for different real estate projects.

Technical Skills and Competencies

1. Overview of the Real Estate Industry and hands on Administrative for data analysis

2. Client Relationship Management & Communication Skills

3. Property Listings & Marketing Coordination

4. Transaction Management and Legal Processes

5. Team Cordination and Project Management

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.

2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors

4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.

7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.

8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).

9. Develop sales plans to generate business from identified markets/accounts.

10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.

13. Negotiate transient rates for assigned accounts.

14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.

15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

20. Additional leadership responsibilities as assigned.