Responsibilities

Reporting to the Head of Teaching and Curriculum, you will design, develop and implement high quality enrichment programmes that meet the learning needs of children. You will also be expected to take on curriculum duties.

Job Description:

• Work with Head of Teaching and Curriculum to ensure that curriculum and lesson delivery is aligned with MOE’s learning goals
• Teach, coach, and support children; nurturing their enthusiasm towards learning
• Assess work, provide appropriate feedback and track the progress of children
• Work collaboratively with parents to ensure that children are supported in their learning journeys
• Build strong relationships with parents through close communication
• Required to work Wednesday - Sunday
• To complete all our duties assigned by the management team

Qualifications:

• At least 1 year & above on relevant teaching or writing experience. Fresh graduates are welcome
• Diploma or Bachelor’s Degree in related field
• Passion for education, learning, and writing
• Genuine interest and enthusiasm in interacting with children
• Possess working knowledge and expertise of the Singapore education system
• Creative, meticulous, and driven individual
• Good time management, ability to work independently
• Collaborator with excellent communication skills
• Flexible, and able to manage change and ambiguity well

• Attend to walk-in customers’ enquiries and perform registration.
• Handle other administrative duties
• Introduce the different price plans and valued-added services according to customers’ needs.
• Ensure that all processing documents are filed correctly and neatly.
• Achieving monthly sales target
• Provide excellent customer services for sales growth and customer satisfaction.

Job Requirements

• Effective interpersonal skills and ability to build rapport with customers
• Must have some basic experience in sales industry.
• Keen and passionate in hitting sales target.
• Able and willing to work OT, including weekends and public holidays
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

2 Candidates needed for this position. (Only Singaporeans & PR )

Salary: Negotiable

Responsibilities:

• Know and report the situation of the market, industry, customers & competitors in a timely manner.
• Develop new customer groups & create new business opportunities.
• Submit quotations / proposals to customers professionally & promptly and follow up with customers closely.
• Submit weekly & monthly sales report.
• Complete / Exceed the sales target set by the management.
• Complete other related tasks assigned by superiors.

Job Requirements / Qualifications:

• Possess a diploma / degree or above in electrical / mechanical engineering, or related degree in data center
• Familiar with the data center industry and have at least 1 year and above sales experience.
• Must have b2b experience.
• Strong communication skills, fluent in English & Mandarin.
• Able to travel to Malaysia

We regret that only shortlisted candidates will be contacted.

Description

• Over 15 years of experience in delivering banking and FinTech solutions across transaction monitoring, payment systems, and compliance frameworks.
• Designed and implemented end-to-end transaction monitoring systems for real-time risk assessment and compliance.
• Deep expertise in building solutions for post-trade settlements and reconciliation processes.
• Expert in AML, KYC, FATCA, and sanctions compliance,ensuring adherence to global regulatory standards.
• Expertise in crafting data architectures supporting trade order management systems (OMS) and wealth management platforms.
• Hands-on expertise in designing solutions for credit risk monitoring and client lifecycle management (CLM).
• Comprehensive knowledge of SWIFT standards, ISO 20022 protocols, and modern payment systems.
• Architected scalable, cloud-native systems utilizing AWS, Spring Boot, and microservices architecture.
• Developed solutions for blockchain applications in compliance and secure transactions.
• Delivered high-impact regulatory reporting tools for financial institutions, enhancing audit readiness.
• Strong background in developing applications aligned with sanctions compliance regulations.
• Successfully integrated client onboarding solutions with compliance systems to reduce risk and improve efficiency.
• Extensive experience in regulatory environments with tools supporting AML transaction analysis and fraud detection.
• Strong advocate for digital transformation through blockchain innovations and modern FinTech methodologies.
• Delivered high-level and low-level designs forcritical compliance-driven financial systems

Job Summary:

QCT is offering a prime opportunity for a seasoned Sales Account Manager to join our team in Singapore.

QCT’s portfolio of leadership software-defined datacenter products with modern infrastructure technologies and software facilitates the creation of comprehensive, end-to-end, and integrated full-featured solutions.

We are looking for a Sales Account Manager with a growth mindset to help take our business and revenue to the next level. This person will be responsible for building the relationship and supporting our customers to solve their challenges with QCT’s products & solutions. He/She will also work closely with internal stakeholders across teams to ensure the business program is successfully delivered.

You must be passionate about cloud and data center technologies with a laser focus on the customers as a trusted advisor and driving sales from enterprises across different verticals.

Job Responsibilities:

• Drive the sales revenue and meet sales target, identifies key accounts, and expand the sales pipeline in both public and private segments
• Identify and creates opportunities to expand business with clients in the areas such as HPC (High-Performance Computing), AI, Higher Education Research, Healthcare, Manufacturing, etc
• Ensure financial goals are met through the product lifecycle in addition to meeting an annual financial goal
• Establish a professional, working, and consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry
• Anticipates technology and/or market trends and provides insights to the customer. Maintains knowledge of QCT’s Enterprise Solutions and competition to effectively address and dispel customer objections
• Responds to all inquiries and requests in a timely and professional manner.
• Ability to multi-task and/or work on multiple sales accounts concurrently
• Establishing a trusted advisor relationship with customers by providing advice and guidance to the customer during all aspects of the engagement
• Prepare proposals and reports & responding to tender documents by collaborating with relevant functional teams
• Networking with new and existing accounts. Attends conventions, conferences, and trade shows as needed
• Partner, collaborate and influence key internal stakeholders to ensure successful product strategy, design, delivery, and support

Job Requirements:

• Bachelor’s degree in BS or BA degree in computer science, engineering, business, or equivalent
• Minimum 5 years of related IT sales experience in cloud technology and/or data center solutions
• Familiar with enterprise and public sector accounts including government and/or Institute of Higher Learning in the areas of HPC & AI, is an advantage
• Strong familiarity with cloud solutions (servers, storage or networking switch) preferred
• Experience in working wth local and/or global SI (System Integrators) is preferred
• Experience as the primary account manager for enterprise customers working with multiple business units and influencing governance and policy is a plus
• Proven experience in running complex B2B sales cycle processes for large companies is an advantage
• Good understanding of the competitive environment for the target customers
• Excellent communication skills, both oral and written, with experience and ability to interface with all levels of the organization
• Ability to clearly articulate business value to customers. Excellent presentation skills in front of all levels of the Customer Organization and C-Level audience
• Problem solving skills with attention to detail
• Consistent track record of meeting or exceeding assigned jobs or targets.
• Ability to work in a multi-cultural environment
• Ability to manage priorities and workflow
• Proven ability to handle multiple projects and meet deadlines.
• Willingness to travel when necessary
• Fluent in English for professional business communication. Proficiency in Mandarin or other South East Asian languages is a plus.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Job Summary:

This position is a contract position from Jan 2025 to July 2025 and is responsible for supporting the sales team in the preparation of sales quotations and tender preparations, and other sales support activities.

Responsibilities include supporting the project administrator when required, with project documentation and other project activities

Job Responsibilities

• Supporting Sales Team on preparing Sales quotations, Sales/Maintenace tender, catalogues and other document required for submissions, etc.
• The Sales Administrator is responsible for the following specific responsibilities:
  - To support all the sales functions of the department.
  - Regularly review tender portals, industry publications, and network contacts for upcoming opportunities relevant to our business.
  - Registration of site/tender brief and provide timely feedback to Sales Personnel of any change of schedule.
  - Evaluate, document, record, highlight, and track/monitor critical/important clauses and deadlines for tender and quotation submission including entering key details such as submission dates, requirements and scope of work for each opportunity.
  - Assist the sales team promptly and efficiently with the timely submission of comprehensive tender bids and quotations.
  - Keeping standard tender and quotation submission documents for reference and easy retrieval including maintaining the formal for tender and quotation submission documents for quick access and reference.
  - Organize the storage of all sales inquiries and quotations in a tidy and easily retrievable system. This include managing the filling of all related sales inquiries and quotations in SharePoint to be in a traceable and organised manner.
  - Generate monthly sales reports.

Job Requirements

• Diploma in Administration or its equivalent
• With 2 to 3 years’ relevant experience in related industry
• Excellent organization skills and ability to multi-task
• Meticulous and pay great attention to detail
• Good communication and interpersonal skills
• A team player and work independently with minimum supervision
• Ability to interact and work with people of all levels
• Ability to work under pressure and meet tight deadlines.
• Proficient in MS Project and MS Office software

If you are keen to be part of our team and possess the above pre-requisites, kindly submit your detailed resume stating your current & expected salary via the button "APPLY NOW" to:

HR Department

Securitas Electronic Security Singapore Pte Ltd

To know more about us, please visit us at www.securitas-singapore.com.

(*we regret that only shortlisted candidates will be notified.)

Sales Support Assistant (Bukit Batok – B2B /Account Servicing)

The Company is a distributor of vehicle spare parts, supplying to distributors, workshops, and end-users both locally and abroad. We are looking for a suitable Sales Support Assistant to join our team.

Responsibilities

· Point of contact to handle sales enquiry, quotation, and processing of orders.

· To deliver good customer service ensuring customer satisfaction.

· To help build and maintain strong, long-lasting customer relationships.

· Administrative duties, including arranging of shipment and assisting with data preparation for stock purchasing.

· Additional duties as assigned by manager.

Requirements

· Detail-oriented, organised, and careful.

· Able to start work soon.

· To have at least basic familiarity with Microsoft Excel and Microsoft Word.

Qualifications and experience in the following fields will prove advantageous

· Relevant experience in a Business-to-Business sales role.

· Experience in the wholesale distribution business.

· Familiarity with vehicle spare parts.

Working hours

Monday to Wednesday: 8am to 6pm (including 1 hour lunch)

Thursday and Friday: 8am to 530pm (including 1 hour lunch)

44 working hours, 5 days a week.

OR if preferred

Monday: 9am to 5pm (including 1 hour lunch)

Tuesday to Friday: 9am to 6pm (including 1 hour lunch)

Saturday: 8am to 1pm (no lunch)

44 working hours, 5.5 working days a week. If the candidate prefers to adjust the work start and end timings, that can be discussed during interview.

Job Title: Assistant Catering Sales Director (ID7156)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $6000-$7000 (Not including comm)
Benefits: AL 12days, AWS & Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years and above of experience in Hotel Banquet/Catering/F&B industry with proven sales record.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Position Overview: The Country Manager - Business Development will be responsible for driving market penetration and expansion in Singapore. This role will focus on outdoor sales, new account targeting, tender management, and fostering long-term customer relationships. The successful candidate will be a proactive “hunter” with a deep understanding of business development strategies, excellent sales capabilities, and a strong drive to grow market share. This role also involves collaborating with Category Managers to promote special offers and optimizing the use of inventory for cross-selling and upselling.

Key Responsibilities:

• Market Penetration & Expansion: Spearhead the business development efforts in Singapore, driving market entry, expansion, and increasing brand visibility across key sectors.
• New Account Targeting & Acquisition: Focus on identifying, targeting, and acquiring new business accounts, including key clients, partnerships, and high-potential prospects through outdoor sales efforts, prospecting, and cold-calling.
• Tender Management: Lead and manage the tender process for key accounts, ensuring the timely and competitive submission of tenders, and working closely with relevant stakeholders to ensure high-quality proposals.
• Customer Relationship Building: Establish and maintain strong, long-term relationships with clients and partners to foster trust, repeat business, and customer loyalty. Serve as the primary point of contact for major accounts.
• Cross-selling & Upselling: Collaborate with Category Managers to promote special offers and cross-sell/up-sell additional products and services from within the existing inventory. Use data and market insights to create tailored solutions for clients.
• Promote Special Offers & Product Lines: Leverage inventory and sales guidelines set by Category Managers to ensure relevant and timely promotions are effectively communicated and promoted to clients, boosting sales opportunities.
• CRM Management: Track all sales activities, customer interactions, and progress toward targets through CRM systems. Ensure accurate and up-to-date information is available for reporting and forecasting.
• Team Leadership & Coordination: Work closely with internal teams, including marketing, logistics, and sales, to ensure smooth execution of sales strategies and provide input on business development opportunities.
• Reporting & Performance Metrics: Monitor key performance indicators (KPIs) related to sales activities, customer acquisition, and account retention. Provide regular reports to senior management on business development performance and market trends.

Requirements:

• Proven Sales Experience: 5+ years of experience in business development, sales, or account management with a strong focus on new business acquisition and outdoor sales in a B2B environment.
• Experience in Tender Management: Proven track record of managing and winning large tenders, with the ability to manage multiple, high-priority opportunities simultaneously.
• Customer-Centric Mindset: Strong ability to build and nurture client relationships, providing personalized service and identifying opportunities for upselling and cross-selling.
• Sales & Negotiation Skills: Exceptional sales skills with a track record of exceeding targets, securing new business, and closing deals in competitive environments.
• Market Knowledge: Familiarity with the automotive aftermarket or vehicle/engine repair workshop space, and an understanding of market dynamics, trends, and customer needs.
• Excellent Communication & Presentation Skills: Strong verbal and written communication abilities with the capability to effectively present to clients and stakeholders at all levels.
• Self-Starter & Results-Oriented: Highly motivated and self-driven individual who thrives in a results-oriented environment with a passion for driving growth and expanding market share.

Job Title: Customer Service cum Counter Sales (ID8262)
Location: Paya Lebar, Singapore
Working Hour：Mon-Fri, 8:30am to 5:30pm, Sat 8:30am to 1pm
Salary: $2300 - $2800

Job Description:
Deliver customer service to hotline calls, emails and walk-ins
• Processing of orders via various purchase options
• Processing enrolments of new customers
• Prepare daily sales report to ensure accurate payments received and stock quantities
• Assist with merchandise and spare parts purchase
• Filing of documents
• Checking of invoices with order forms to ensure invoices are keyed correctly
• Handle customer enquires
• Issue products to customers according to the purchases
• Packing of stock for deliveries and courier service
• Coordinate with courier to ensure timely delivery
• Daily stock count to ensure accurate and sufficient inventory level
• Order stock in to replenish
• Receiving of stock and arrangement of stock in warehouse
• Providing after-sales service (repair)
• Prepare inventory reports
• Any other ad-hoc duties

Requirement:
• Minimum 3 years of experience in customer service or sales administration
• Strong communication skills in verbally and in written
• MS Office Skills
• Able to work independently and good teamwork
Other information:
• AWS
• Transport, meal and OT allowance
• Medical and dental benefits

Job Title: Senior/Catering Sales Manager (ID7059)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $5000-$6000
*Benefits: AL 12days, Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in F & B industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

The Sales Manager is responsible for driving revenue growth by acquiring new clients and expanding business with existing clients within the general cleaning services sector. This includes securing contracts for cleaning public areas, offices, and factories. The successful candidate will possess a strong sales acumen, industry knowledge, and a proven track record of achieving sales targets.

Responsibilities

• Develop and implement a comprehensive sales strategy to achieve revenue targets.
• Identify, qualify, and pursue new business opportunities within the target market.
• Build and maintain strong relationships with potential and existing clients.
• Prepare and deliver persuasive sales presentations and proposals.
• Negotiate contracts and close deals.
• Conduct market research to identify trends and opportunities.
• Manage sales pipeline and forecast sales accurately.
• Provide regular sales reports and analysis.
• Collaborate with the operations team to ensure seamless service delivery.
• Participate in industry events and networking activities.

Requirements

• Proven sales experience in the cleaning or facilities management industry.
• Strong understanding of the general cleaning services market in Singapore.
• Excellent communication and interpersonal skills.
• Ability to build rapport and trust with clients.
• Strong negotiation and closing skills.
• Self-motivated and results-oriented.

Job Description & Requirements

• Design and prototype user-friendly interfaces and experiences for blockchain applications.
• Responsible for the development and launch of an innovative Pre-Market trading platform
• Collaborate with developers to implement design solutions and ensure usability.
• Conduct market analysis to identify trends, competitor offerings, and customer needs in the blockchain space.
• Gather and analyze user feedback to inform product development and improvements.
• Develop and execute pre-market strategies, including go-to-market plans, positioning, and messaging.
• Work with marketing and sales teams to prepare for product launches.
• Collaborate with engineers, product managers, and other stakeholders to align product features with market demands.
• Communicate design concepts and product strategies effectively to both technical and non-technical audiences.
• Ensure that all products adhere to industry standards and regulatory requirements.
• Stay updated on blockchain technology trends and security best practices.
• Develop tailored strategies for emerging technology sectors, such as virtual reality and AI
• Qualifications:
• Bachelor’s degree in Design, Computer Science, Business, or a related field.
• 3+ years of experience in product design or a related role, preferably within blockchain or fintech.
• Hands on experience on virtual reality & AI technologies.
• Experience in Data driven promotional strategy.
• Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis in China & Hongkong region.
• Strong understanding of blockchain technology and its applications.
• Excellent analytical,problem-solving, and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work in the late evening hours to accommodate regional team meetings is required.

Job Description: Senior Avaya Platform Specialist with Network and Security Expertise

Position Overview:

We are seeking an experienced Senior Avaya Platform Specialist with a strong background in networking and network security. With 18 years of expertise, the ideal candidate will lead the design, deployment, maintenance, and security of Avaya communication systems, ensuring seamless integration with the organization's network infrastructure while safeguarding communication systems from potential threats.

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Key Roles and Responsibilities

1. Leadership and Strategic Oversight:

Lead the design and implementation of Avaya platforms, ensuring alignment with organizational goals.

Oversee the integration of Avaya systems with complex network infrastructures.

Provide expert guidance on telecommunication strategies, network architecture, and security best practices.

2. Advanced System Administration:

Manage and optimize advanced Avaya solutions, including Avaya Aura, Avaya IP Office, and Avaya Contact Center platforms.

Oversee system upgrades, patches, and lifecycle management to ensure performance and reliability.

Design and manage complex call flows, IVR systems, and SIP trunking solutions.

3. Network and Security Integration:

Collaborate with network teams to configure routers, switches, and firewalls for Avaya system integration.

Implement Quality of Service (QoS) to ensure optimal voice and video communication performance.

Design and enforce robust security measures for Avaya platforms, protecting against VoIP vulnerabilities, DDoS attacks, and unauthorized access.

4. Troubleshooting and Incident Management:

Lead the resolution of complex system and network issues, conducting root cause analysis and applying preventive measures.

Act as the primary escalation point for Avaya-related incidents and outages.

Partner with vendors and service providers for advanced troubleshooting and support.

5. Project Management:

Oversee large-scale deployments, migrations, and upgrades of Avaya systems and associated network infrastructure.

Manage project timelines, budgets, and resources while ensuring high-quality delivery.

Collaborate with cross-functional teams for seamless project execution.

6. Optimization and Performance Tuning:

Monitor system and network performance, identifying and addressing bottlenecks.

Optimize call routing, failover configurations, and bandwidth utilization for efficient communication.

Develop and implement disaster recovery and business continuity plans for Avaya systems.

7. Compliance and Documentation:

Ensure Avaya platforms adhere to industry regulations (e.g., PCI-DSS, HIPAA).

Maintain detailed documentation of system architecture, configurations, and security protocols.

Develop user-friendly guides, SOPs, and training material for technical teams and end-users.

8. Mentoring and Knowledge Sharing:

Train and mentor junior team members in Avaya platforms, network protocols, and security best practices.

Conduct technical workshops and knowledge-sharing sessions to upskill the team.

Stay updated on emerging Avaya technologies, network advancements, and security trends.

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Required Skills and Qualifications

Technical Expertise:

Mastery of Avaya platforms (Avaya Aura, Avaya IP Office, Avaya Session Border Controller, Avaya Contact Center).

In-depth knowledge of networking protocols (TCP/IP, SIP, H.323), routing, and switching.

Proficiency in network security tools and practices (firewalls, VPNs, IDS/IPS, VLANs).

Expertise in VoIP technologies, QoS, and bandwidth management.

Certifications (Preferred):

Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS).

Cisco certifications (e.g., CCNA, CCNP) or equivalent in networking.

Security certifications such as CISSP, CEH, or CompTIA Security+.

LOOKING FOR LIKE-MINDED INDIVIDUALS READY TO BUILD THEIR CAREER WITH US!