About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Sales Consultants at our state-of-the-art Smart Home Showroom. If you have a passion for cutting-edge technology and enjoy helping customers discover innovative home automation solutions, this role is perfect for you.

Key Responsibilities:

Greet and assist customers in understanding and experiencing smart home systems.

Provide detailed explanations of smart home products, including smart lighting, automated shading systems, and home control technologies.

Demonstrate how smart home solutions can improve daily living through hands-on showroom presentations.

Answer customer inquiries and provide tailored recommendations based on their needs.

Collaborate with the team to maintain an engaging and visually appealing showroom environment.

Stay updated on the latest advancements in smart home technologies.

Requirements:

Strong interpersonal and communication skills.

Interest or experience in smart home technologies or electronics is preferred.

Ability to learn and explain technical concepts in an easy-to-understand manner.

A positive attitude and a genuine desire to help customers.

What We Offer:

Competitive salary and commission structure.

Training on cutting-edge smart home systems.

Opportunities for career growth in a rapidly evolving industry.

A dynamic and supportive team environment.

Join us in transforming homes with the latest in smart technology! Apply today and become part of an innovative team dedicated to shaping the future of living spaces.

Job Description

• Grow new prospects and expand customer base in the HORECA channel
• Learn, understand and equip knowledge of company products to better explain and promote to customer
• Meeting sales target by growing sales
• Monitoring and ensure payment are received in a timely manner
• Develop and maintain professional relationship with customers

Job Requirement

• Possess minimum Diploma qualification in any field
• At least 2 years of experience in B2B sales in HORECA
• Independent and take initiatives to meet sales target
• Pro-active and good communication skill

• sales associate/cashier for 7-Eleven convenience store.
• Greet customers with a smile and provide friendly, helpful service.
• Go the extra mile to create a welcoming and positive store environment.
• Accurately and efficiently process transactions using our point-of-sale (POS) system.
• Actively engage with customers to promote products and special offers.
• Monitor inventory levels and report low stock to management.
• Maintain a clean, organized, and well-stocked store environment.
• Replenish shelves and arrange products according to the 7-Eleven planogram and ensure proper product rotation (First-In, First-Out) to minimize waste.
• Assist with maintaining the cleanliness of the store.

We are a multi-brand sports and golf retail company, seeking for a retail assistant who is passionate for sales and loves to communicate with customers.

Required responsibilities:

- making a connections with customers through communication

- ensure high levels of customer satisfaction through excellent service

- handle stocks with care with responsibility

- time management skills

- teamwork with colleagues

- tidiness and organizing skills

- motivation to achieve the sales target

• Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Setting up meetings with potential clients and listening to their wishes and concerns
• Refresh the Company website and marketing materials frequently and organize marketing initiatives to increase customer engagement and awarenes.
• Undertake additional tasks and responsibilities when required or as instructed.
• Ensure procedures, products and services rendered comply with Company policies, government regulations and ISO standards.
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections

· Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

· Responsible for Sales & Business Development including new account development

· Meeting planned sales goals.

· Achieve daily targeted number of sales calls with effectiveness strategies and solutions

· Meet minimum sales gross margin and monitor invoicing and receivables

· Tracking sales goals and reporting results as necessary.

· Overseeing the activities and performance of the sales team.

· Require working beyond office hours, weekends/public holidays as and when is required by the Management

· Coordinating with marketing on lead generation.

· The ongoing training of your salespeople.

· Developing your sales team through motivation, counseling, and product knowledge education.

· Promoting the organization and products.

· Understand our ideal customers and how they relate to our products.

· Relationship building with new and existing customers.

· Provide business development and strategic insight into specific market segments designated by upper management.

Requirements and skills

-Bachelor Degree with relevant experience

· Excellent communication and interpersonal skills at all levels in the organization and proven ability to build strong professional relationships.

· Highly organized and able to multi-task

· Proven experience in creating and executing detailed partner marketing plans.

· Systematic approach to sharing knowledge and best practices across multiple teams.

· Analytical tendencies with a natural curiosity to measure, test, learn and iterate to get the best results possible.

Only shortlisted candidates will be contacted for further consideration

Looking for a fulfilling sales role that can improve your customer's lives?

We are Spaceman, Singapore's most exciting furniture brand and having just increased our store to 5000 sq feet need new sales consultant to help bring joy to our customers spaces.

We are looking for an experienced sales consultant to help our customers to select and customise our exciting furniture for their needs.

Spaceman is the leader in space saving furniture with innovative and highly customisable murphy beds, dining tables, sofa beds, designer storage beds and kids bedrooms all totally exclusive to Spaceman.

We are a friendly team, based in a double conservation shophouse in the buzzy Jalan Besar area.

Apply today to find out how much more enjoyable it is selling products with wow factor.

Generous UNCAPPED commission.

Responsibilities

- The Sales Consultant will take and respond to customer and client enquiries both online and offline, and ensure follow up.

- The Sales Consultant will pursue leads and follow up

- The Sales Consultant advises on product selection, and manages the entire sales cycle

- The Sales Consultant may also assist with invoicing, diary keeping, administration and paperwork for the company.

- Need to be willing to work weekends

Skills & education-

- Ability to produce simple 3D visualisations either by hand or using SketchUp, or some other 3D software to be able to propose customised solutions to customers

- Possess at least relevant A Levels and ideally relevant Professional Certificate/NiTEC.

- Excellent organisation, communication and presentation skills.

- Excellent customer service skills. Good computer skills, MS Word, Excel etc.

- Good level of English written and verbal- Able to work independently, self motivated and proactive.

Please send an up to date resume in MS Word/pdf format.

We are looking for a motivated and detail-oriented intern to join our premium furniture store team. As an intern, you will play a crucial role in supporting our sales team and contributing to our marketing efforts. This position offers hands-on experience in sales, customer service, and retail operations within a high-end furniture environment.

Responsibilities:

• Assist the sales team in preparing accurate and detailed estimates and quotations for customers.
• Follow up on customer inquiries via phone, email, or in-person, ensuring timely and professional communication.
• Support the sales process by maintaining updated records of customer interactions and orders.
• Participate in marketing tasks, including creating promotional content, updating social media channels, videos, and assisting with email campaigns.
• Perform other ad hoc duties as assigned by the sales or marketing manager.

Sales and Admin Executive

Occupation

ADMINISTRATIVE SUPPORT ASSISTANT

Job Description & Requirements

The Sales and Admin Executive plays a pivotal role in ensuring customer service excellence and seamless administrative support to facilitate smooth team operations, contributing to the company's rapid and sustainable growth.

Responsibilities

• Perform day-to-day administrative duties to ensure efficient operations.
• Handle, answer, and respond to all incoming telephone calls and inquiries professionally.
• Prepare and create invoices and reports, and assist clients through to sales confirmation.
• Monitor customer satisfaction levels and provide effective after-sales support.
• Generate frequent reviews and reports using sales data.
• Manage business administrative tasks, including invoice processing.
• Perform data management tasks (CRM) and clerical duties such as data entry.
• Establish and coordinate the implementation of company administrative policies.
• Undertake other appropriate duties and responsibilities as assigned.

Requirements

• Diploma or higher educational qualification in Business Administration, Sales, or a related field.
• At least 1 year of relevant administrative experience in a professional environment.
• Proficiency in Microsoft Office applications, particularly MS Excel and MS Word.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Fluency in Mandarin (written and spoken) is essential to communicate effectively with Mandarin-speaking clients.

1. Sales Support: Assist the catering sales team in generating leads, prospecting potential clients, and following up on inquiries. Provide information on catering services, pricing, and availability. Coordinate and schedule appointments and site visits for the sales team.

2. Client Communication: Serve as a primary point of contact for clients, addressing inquiries, providing event information, and maintaining a positive client experience throughout the sales process. Respond to emails, phone calls, and other communication promptly and professionally.

3. Event Coordination: Collaborate with clients to understand their event requirements, preferences, and budget constraints. Assist in creating customized event proposals, menus, and contracts. Coordinate event details with internal departments, such as culinary, operations, and logistics, to ensure successful event execution.

4. Order Processing and Documentation: Prepare and process catering orders, ensuring accuracy and timely delivery. Maintain proper documentation, including contracts, invoices, and event details. Coordinate with the finance department for billing and payment processing.

5. Menu Planning and Customization: Work closely with clients to understand their menu preferences and dietary restrictions. Coordinate with the culinary team to customize menus and ensure the availability of ingredients. Communicate special requests or menu changes to the appropriate departments.

6. Event Logistics: Assist in arranging logistics for events, such as venue setup, equipment rental, and transportation. Coordinate with vendors and suppliers to ensure timely delivery and setup of catering services. Address any event-related issues or last-minute changes that may arise.

7. Sales Reporting and Administration: Maintain accurate and up-to-date sales records, including leads, prospects, and client information, using CRM software or other tools. Prepare regular sales reports, including activity tracking, conversion rates, and revenue analysis. Assist in monitoring and managing sales pipelines.

8. Client Relationship Management: Build and maintain strong relationships with clients by providing exceptional customer service. Follow up with clients post-event to gather feedback and address any concerns or issues. Identify opportunities for repeat business or referrals.

Requirements:

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Detail-oriented with excellent multitasking skills.
• Proficiency in MS Office applications and CRM software.
• Ability to work under pressure and meet deadlines.
• Knowledge of the local catering industry and event planning processes.

Job Description:

• To handle customers enquiries in a friendly and professional manner
• To match customer's requirements with helper's profiles & recommend most suitable helpers to the employers and close the sales
• To arrange and conduct interviews between the employers and helpers
• To provide after-sales follow-up and service

Requirements:

• Proficient computer skills.
• Strong sales ability, communication and interpersonal skills.
• Must be ethical, sincere, passionate, persuasive, reliable, friendly and customer oriented.
• Patience and compassion for helpers.
• Candidate must have at least CEI BASIC.

• Salary: $2500 - $3500
• Working Hours: 6 days’ work, 11.00am to 7pm on Weekdays and Saturdays.
• Off on Sundays and Public Holidays

Our company is currently looking for an experienced Venue Sales Executive during this expansion period.

We offer on site (Restaurants, Hotel Venues and Bars) and off site food catering, targeting at the premium niche market. The candidate will also be involved in the design and set up of future venue sites by end of the year., He/she will also be tasked to sell the company’s brands and catering products to the customers. He/she must be able to work independently and efficiently in achieving the desired goals set.

Working with the Marketing and Operations team, the candidate will be expected to play an important role in bringing in the additional venue revenue for the company.

We expect the candidate, with his/her relevant experience and contacts in the industry and trade, be able to lead the company to a new height.

Our company treasures talents by offering good career enhancement and package.

Contemporary, Visionary, Suave - do join us, if you think you have what it takes!

Responsibility:

· In depth market analysis and positioning execution

· Work closely and efficiently with other departments to achieve company’s goals.

· Meet and exceed personal KPI set

· Work independently and sell the company’s brands and event catering packages (restaurants and off site)

· Create proposals for potential customers, matching profile of the events and product selections

· Organise event set up and execute effective coordination between departments

· Produce satisfied and happy customers at every event

· Maintain and accurately keep updated CRM

· Provide weekly and monthly sales activity reports

Requirements:

· 3 years experiences in related field with good track record

· To produce impressive sale kits and services to the customers

· Well groomed, articulated and eloquent in speaking

· Resourceful and well connect

· Good analytical skill

· Good successful experiences in big scale on-site and off-site events

· Ability to plan and strategize to ensure good execution of events

Salary: Basic, $1000 transport allowance (with own vehicle) , company mobile and high commission

Job Types: Full-time, Permanent

• Receiving, unpacking and arranging new shipments from suppliers and vendors
• Arranging and labelling goods in the display shelves
• Assisting customers in finding the products they’re looking for
• Processing customer payments at the checkout point/till
• Addressing customer complaints and inquiries
• Providing shopping advice and recommendations to customers
• Cleaning and rearranging the store after hours
• Performing periodic price audits to resolve price discrepancies
• Collaborating with other team members to keep the sales floor area clean and organised at all times

The Sales Engineer will work hand-in-hand with Sales, Product, Engineering, and Marketing, and will be responsible for providing technical expertise to make Snowflake customers successful. The sales engineer will have a broad range of skills and experience ranging from data architecture to ETL/ELT, data science, security, performance analysis, analytics, etc. You will have the insight to make the connection between a customer’s specific business problems and Snowflake’s solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation.

The Sales Engineer has the willingness to jump in and do what it takes to make Snowflake and our customers successful. It means keeping up to date on the ever-evolving technologies for data and analytics in order to be an authoritative resource for both Snowflake and customers. You will work collaboratively with a broad range of people, both inside and outside the company.

RESPONSIBILITIES:

• Present Snowflake technology and vision to executives and technical contributors at prospects and customers
• Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation
• Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
• Be an advocate and develop mutual trust with the technical audience on the customer side

MINIMUM REQUIREMENTS:

• Minimum 10-12 years of experience working in customer facing sales engineering (tech pre-sales) role
• Strong competency on modern data stacks, ETL/ELT, data warehouse/lake, data science and data apps
• Outstanding skills presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
• Hands-on expertise with SQL (Python knowledge would be a bonus)

STRONGLY DESIRED:

• Data Science knowledge and experience
• University degree in computer science, engineering, mathematics or related fields, or equivalent experience
• Software development experience with Java, Spark and other scripting languages
• Extensive knowledge of and experience with large-scale database technology (e.g. Netezza, Exadata, Teradata, Greenplum, Hadoop etc.) and cloud data platforms
• Experience and track record of success selling data and/or analytics software to enterprise customers; includes proven skills identifying key stakeholders, winning value propositions, and compelling events
• Sound understanding and experience in the Singaporean market and technology ecosystem

ADDED BONUS FOR:

• Strong Data Science/AI/ML experience across a variety of platforms
• Familiarity and experience with common BI and data exploration tools (e.g. Tableau, PowerBI, Metabase etc)
• Cloud Provider Experience - Amazon AWS, Microsoft Azure, and Google Cloud
• Experience using AWS or Azure native services such as AWS S3, AWS Glue, AWS SageMaker or Azure Blob Storage, Azure Data Factory, Azure Database Migration Services
• OLAP Data modeling and data architecture experience
• Experience selling enterprise SaaS software
• Proven success at enterprise software start-ups

Our client is a leading medical solutions provider in Asia. Due to their current expansion plan, they are looking for a Medical Sales Specialist (Aesthetic) to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities:

• Engage in the promotion and sales of medical equipment/products to Hospital and Healthcare facilities.
• Build, maintain and improve relationships with Key Opinions Leaders (KOL) and customer.
• Manage any exhibitions and seminars as directed by company.
• Conduct product presentations, training sessions, and evaluations for both existing and new products.
• Provide comprehensive quarterly reports encompassing market insights, competitive analysis, promotional initiatives, and evolving customer requirements.
• Oversee the complete product life cycle, managing various models and SKUs.
• Responsible through strategic product positioning and analyzing against key competitors to executive brand management events/activities.
• Collaborate with the Manager to devise effective launch strategies for new models.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Biomedical Science / Science or other relevant field studies
• Minimum 2 years’ relevant working experience in medical equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts.
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liaise for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liase for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.

• Secure recurring revenue streams through upselling reliability services contracts to existing and new customers across all end markets.
• Coordinate with end market sales teams and service teams to achieve country service sales targets.
• Update sales opportunity information accurately and regularly into Rotork sales management system (CE) ensuring accurate reporting and order input forecasting.
• Educate, coach and mentor others to effectively and confidently sell all Service products.
• Work in partnership with end markets sales team to target and access new markets and customers.
• Carry out sales activity with customers including site surveys, sales support, contract negotiation, product presentations and seminars.
• Provide insights into market trends, competition and customers’ needs.
• Be prepared to travel as needed (national and international) to achieve the sales targets and growth opportunities in the country

• Assist in identifying new business opportunities and potential customers in Singapore.
• Manage existing client accounts, ensuring customer satisfaction and addressing their needs effectively.
• Develop and maintain strong relationships with customers, providing expert advice on our products and services.
• Prepare and present sales presentations and proposals tailored to the client’s needs.
• Collaborate with cross-functional teams to ensure smooth product delivery and customer support.
• Meet or exceed sales targets and KPIs set by the Sales Team Lead.
• Keep up to date with industry trends, market dynamics, and competitor offerings.
• Provide regular feedback to the Sales Team Lead on market conditions and customer insights.

Why Join Us?

Our Culture:

• Team Spirit: Collaboration is at the heart of everything we do. Your ideas are our secret sauce, and together, we create magic

• Work & Fun, Perfectly Balanced: Our workplace isn’t just about getting the job done, it’s where innovation and enjoyment collide

• Celebrate Every Victory: Big or small, we believe every win deserves a moment in the spotlight

Your Role:

• Partner with our dynamic sales team to drive revenue growth

• Represent our products through engaging, face-to-face interactions

• Develop and execute strategies to achieve and surpass goals

What We’re Looking For:

• Adaptable and open to challenges

• Fun-loving with a positive energy

• Highly driven and motivated

If this sounds like you, we can’t wait to welcome you to the team!

Job Description & Requirements:

This role will provide technical expertise and guidance within the Perimeter Security and Threat Prevention (network web proxy and malware detection technologies) domains through the delivery of consulting services for internal clients and projects. As part of the consulting function, the consulting engineer will ensure compliance with security standards, design principles and best practices.

Position Summary:

Threat Prevention Engineer will provide subject matter expertise and consulting to high-profile projects, services, and strategic initiatives to achieve targeted objectives and protect the firm. The individual must possess the ability to analyze and understand a variety of existing and evolving business requirements, interface with technology engagement teams and provide best in class Threat solutions that align to meet business and technology requirements.

Must be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering Perimeter and Threat technical solutions

Required Skills:

• At least 7+ years of hands-on experience with large scale, complex network/DMZ environments preferably in the banking and finance industry
• Strong technical knowledge and hands-on experience on network web proxy or Content Filtering including McAfee WebGateway
• Experience of proxy PAC file engineering, network firewall policy /NAT engineering, DLP and malware scanning, local & site load balancing technology is an advantage
• Strong expertise in networking and network security protocols including HTTP, HTTPS, SSH, FTP, Socks, PAC files, DNS, NTP, ANYCAST services, and others
• Experience reporting, searching and or dashboarding data in Splunk
• Advanced networking troubleshooting skills and incident triaging including taking and analyzing traffic packet captures, policy research, traffic logs and system log reviews
• Strong analytical, troubleshooting and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs
• Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors
• Excellent customer facing communication skills for customer support and knowledge of ITIL best practices
• Must be able to communicate at different organizational levels including senior management to provide status updates, deliver requirements and report details at the correct level
• Willing to work some irregular hours based on the needs of project deployment window and the location of clients

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Alfa Agahari 542941

EA Registration No.: R22110376, Blassius Alfa Putra Agahari

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Summary:

We are seeking an experienced Building Management System (BMS) Specialist to join our team. The successful candidate will be responsible for designing, installing, commissioning, and maintaining building management systems.

Responsibilities:

• Design, install, commission, and maintain BMS systems
• Configure and program BMS software and hardware
• Troubleshoot and repair BMS system issues
• Collaborate with stakeholders to identify and implement energy-efficient solutions
• Develop and implement BMS system training programs for users

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Science, or related field
• 3+ years of experience in BMS design, installation, and maintenance
• Proficiency in BMS software and hardware, such as Schneider Electric, Siemens, or Honeywell
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Note:

• Only shortlisted candidates will be notified.

Job Summary: We are seeking an experienced ARIBA Support Specialist to assist with user testing, training, and post-go-live support for our ARIBA implementation. This role will be crucial in ensuring that users are effectively onboarded and supported as they transition to the ARIBA platform.

Key Responsibilities:

User Testing:

• Collaborate with project teams to develop and execute user acceptance testing (UAT) plans.
• Identify, document, and communicate any issues or enhancements needed during testing phases.
• Assist in refining processes based on user feedback to ensure system effectiveness.

Training:

• Develop training materials and user guides tailored to different user roles.
• Conduct training sessions (in-person or virtual) for end-users, ensuring comprehension and retention.
• Provide ongoing support during training sessions, addressing questions and concerns.

Post Go-Live Support:

• Offer day-to-day support for users post-implementation, troubleshooting issues as they arise.
• Monitor user adoption and provide additional coaching where necessary.
• Collect user feedback for continuous improvement of ARIBA processes and tools.

Collaboration:

• Work closely with IT, procurement, and finance teams to ensure alignment on system usage and best practices.
• Facilitate communication between users and the project team to address concerns and updates promptly

Requirements

• Proven experience with SAP ARIBA, including a strong understanding of procurement processes. Candidate has implemented and deployed at least 2 global/regional SAP ARIBA projects.
• Previous experience in user training, support, and UAT facilitation.
• Excellent communication and interpersonal skills, with the ability to convey complex concepts clearly.
• Strong problem-solving skills and a proactive approach to support.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Familiarity with other procurement tools and systems.
• Experience in change management and user adoption strategies.
• Certification in ARIBA or relevant procurement methodologies is a plus.

Interested candidate please click "APPLY NOW" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID <R1105286> (Ngiam Xinyi)

Responsibilities

• Regional role for APAC
• As a SME (Subject Matter Expert), you will be responsible for driving key regional initiatives including; Regional Technical Support, Training, New Product Introduction, Repair Centre Support, and Improvement projects spanning the spectrum from operational efficiencies to new product implementation, to regulatory initiatives.
• Attain sufficient knowledge in the assigned product line through L3 support teams and product management to be able to work independently in conducting APAC wide FSE’s/Partner’s Technical training and sales product training.
• Be the liaison or key contact between regional technical support staff and the L3 Product Support in Glory Japan and GGS Spain. Drive critical product quality related issues and escalations, triage, facilitate bi-directional communication and the issue resolution to the local team, customers, partners, distributors, and dealers in the region.
• Plan coordinate and monitor the execution of all technical matters from product launch and through to support during product life cycle.
• Collect, analyse and develop root cause for product issues and share with L3 and regional technical and field support team for timely resolution.
• Support and coordinate new product launch activities, Demo and exhibitions as needed.
• Develop technical material as needed for distribution to partners and entities with APAC Region. Implement and assist in any related responsibilities assigned by the line manager.
• Monitor call rate and quality for key product in region wide and investigate/escalation as needed.
• Regular meeting with partner, entity and L3 to exchange information and update on going issues.
• Required to travel. Travel frequency subject to location within APAC - estimated 30% in a month.

Qualifications:

• Recognised technical qualification
• Current drivers licence

Experience

• Minimum 5 to 7 years’ experience in a technical support role handling complex technical issues
• Client facing and project management experience is strongly preferred

Skills and Attributes:

• Analytic with deep technical understanding to triage and root cause product quality and performance issues
• Experience in use of systems and tools such as TechServe, ClearQuest and reporting tools such as Power BI, QlikView
• Excellent communication (written and verbal) and interpersonal skills
• Tact and diplomacy in difficult and or awkward situations as well strong influencing skills is required.
• Actively develops a strong network of relationships across internal and external stakeholders to leverage the entire organization and drive execution
• Ability to work independently and set priorities to meet customer and organisational expectations
• Deeper skills for mechanical / electrical. Basic skills for Microsoft applications (Excel, Power Point, Outlook, etc), PC and networking.