Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance.

Primary Skills/Requirements

• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.

Desired Skills and Qualifications

· At least 5 years of development experience in Java

· Experience in performing production support

· Experience in Spring/Spring Boot framework

· Experience in relational databases such as Oracle and MySQL

· Experience in implementing web services such as SOAP and RESTful web services

· Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap

· Experience in batch processing implementations

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:
Consultant Name : Neelu Sharma

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests.
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Might subject to client’s office working hours
• Possible of OT depending on projects

· Ideally, at least 5 years of relevant work experience

· Plan, Install, Manage, and administer Mainframe, Upgrades and Maintenance

· Manage and deliver support for z/OS, DB2, IBM TWS, IBM RACF, IBM RMM, IBM SDSF, SMP/E, IODF.

· Hands-on experience in installing, upgrading, and administering IBM, CA and BMC products.

· Hands-on experience managing DFSMS suite – DSS, HSM, RMM, VTL and replication.

· Experience managing enterprise Mainframe Storage Systems – Disk and Virtual Tape

· Experience with Mainframe recovery, disaster recovery, troubleshooting, maintaining, and configuring using Mainframe LPARs

· Develop/Maintain/Improve in-house programs and utilities in COBOL, REXX.

· Experience with MF Data Center and MF network (VTAM, TCPIP and TN3270)

· Collaborate with other infrastructure teams, e.g., Storage, security teams, open systems, network, etc., to ensure applications running in DB2, and MQ can interface with applications on other platforms, e.g., WebSphere Application Servers on Linux

· Perform performance data collection, analysis, and tuning of Mainframe Systems.

· Implement project and internal initiative responsibilities as assigned or delegated.

· Participate in incident and problem management activities related to application and Mainframe Systems

· Diagnose and resolve environment system abends and abnormal operating problems using system logs and other available logs and documents.

· Perform problem diagnostics and resolution as well as change management.

· Collaborate with other team members within the same Information Technology (IT) departments, functional users, and vendors to provide guidance and supervise project implementation.

· Provide 24*7 on-call support Mainframe Infrastructure.

· Meet or exceed customer SLA.

• To assist the Workshop Supervisor in the daily running operation of the workshop.
• To managing data inputs from multiple sources.
• To perform troubleshooting of vehicles with high degree of competency.
• Ensure all work carried out comply with safety and quality requirements.
• To perform random checks on service and repairs jobs to the fulfillment of customer’s wishes.
• To generate a consistent set of monthly reports for the product management team.
• To help the management to manage the creation and updating of orderable items.
• To provide technical assistance to Foremen and Technicians.
• To provide backup support to escalated product related issues.
• Coordinate with other departments on a variety of projects.
• Any other duties that may be assigned from time to time.

Job scope

- Prepare and manage technical design dwgs (AutoCad)

- Prepare technical submissions to the client/ authorities

- Correspondence and liaison with the client / authorities

Requirements

-ITC / Diploma/ Deg in M&E Engineering

-Competent in MS office / Autocad / Revit

- Experience is Plumbing and Sanitary trade is preferred

Job Responsibilities:

• Support network and computing infrastructure (for on premise or on cloud);
• Install all new hardware, systems, and software for networks/servers;
• Install, configure, maintain network services, equipment and devices (for on premise or on cloud);
• Perform troubleshooting analysis of workstations, servers and network equipment;
• Manages system back-up and restore;
• Monitors network performance and implements performance tuning;
• Manage, check logs files and generate monthly reports;
• Perform software and anti-virus patching for security;
• Strong analytical abilities and professional office experience needed;
• To adopt and manage change management processes for all production equipment;
• Coordinate with internal, external parties and customers for problem resolution, defect management and reporting.
• Perform Windows server administration
• Provide technical support;
• Setting up user accounts, permissions and passwords;
• Manage user accounts, permissions, email, anti-virus, anti-spam;
• Asset management, tracking and generate reports;
• Familiar with Linux and Windows operating systems

Job Requirements:

• Min Diploma in IT related discipline
• Min 3 years of relevant working experience
• AWS /MCSA certifications will be added advantage
• Strong sysadmin skillset for AWS Cloud Services (E.g. EC2, DynamoDB, API Gateway, RDS, Lambda, CloudFront, CloudFormation, CloudWatch etc.).
• Experience in Windows Servers, Active Directory, Group polices, routers configuration

Responsibilities

The Technical Support Analyst role is for a StarHub subsidiary. The incumbent will be attached at client's office to coordinate, manage the scope as stated below:

• Hardware break-fix support for business critical systems such as servers, storage, server blades, POS etc.
• Software support for end-user systems, Windows OS, applications
• Desktop/End-User support
• 24/7 Rotational Standby duties for after office hour cases
• Testing and commissioning of replacement equipment to ensure workability of the system
• Updating of tracking system for any parts / service request for traceability of tasks and effort spent
• Inventory verification and preventive maintenance of equipment
• Clone, reimage or installation of Windows OS
• Troubleshoot Windows-based OS issues such as: device driver issues, printer issues, remove Trojan/virus etc.
• End user data migration and PC deployment during hardware refresh
• Quality Assurance testing for hardware equipment including/but not limited to rack mount servers, blade servers, switches and storages, desktops/laptops
• Onsite Staging/Configuration for Servers/Blade System (HP, IBM or Dell)
• Required to take on responsibility of coordinating the installation & setup request from customer
• Attending of project meetings for the commencement of the installation & setup project
• Verification of equipment delivered before start of project to ensure the accuracy
• Testing & commissioning of newly installed equipment to ensure all system functions are met
• UAT & documentation of system installation & setup for customer reference
• Backfill for MOS/MNS contract

Working hour : Follow client's working hours. 5 days work week.

Requirements

• ITE Higher Nitec in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines.
• At least 2 years of desktop support experience
• Possess relevant IT skills set in hardware and software troubleshooting
• Experience installing software, patches, updates on Desktops, Laptops
• Experience in supporting Windows OS, Microsoft Office Suite, and Anti-virus software
• Must be customer-service oriented with good interpersonal and communication skills
• Good attitude with positive mindset in learning and ready to excel
• Able to work independently as well as in a team

Job Scope for System Support Assistant

System Support Assistant for accounting systems is essential for delivering excellent customer service, addressing initial technical inquiries, and setting the foundation for positive customer relationships.

Handling Pre-Sales Technical Support:

Assist potential customers by providing technical information about products or services, answering their initial inquiries, and helping them understand the features and benefits of the offerings.

Conduct System Demos:

Demonstrate the organization's products or services to potential customers, highlighting their functionalities and capabilities. This involves showcasing how the system works and addressing any preliminary questions.

Post Sales System Implementation and Deliveries:

Assist in the implementation and deployment of systems after a sale has been made. Ensure that the products or services are set up correctly and functioning as expected for the customer.

Provide First-Level Support Assistance to Customers:

Serve as the initial point of contact for customers who have technical questions, issues, or concerns.

Record Customer Usage Questions and Technical Issues in Logs

Direct Unresolved Issues to Next Level of Support:

If a technical issue is beyond the scope of Level 2 support or requires more in-depth technical knowledge, escalate the issue to higher-level support personnel or specialized teams, ensuring that the customer's concern is properly addressed.

Customer Communication:

Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

Collaboration:

Work closely with other teams within the organization, such as Level 3 support, to collaborate on issue resolution and ensure seamless customer support.

Documentation:

Document all interactions, solutions, and troubleshooting steps taken with customers. This documentation helps create a knowledge base that can be used for future reference and training purposes.

Feedback Loop:

Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

Continuous Learning:

Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

5-Day Work Week:

A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

Requirements

• Strong communication skills
• Able to work independently
• Cooperative and supportive team member
• Friendly, positive and solution-oriented disposition

Qualifications and Experience

• "O" level or equivalent
• Minimum 1 year of working experience preferred
• Customer Service experience preferred
• Knowledge and experience with Accounting software would be an advantage
• Immediate availability preferred

Are you interested in being part of the OCi Team? Please email to [email protected]

• Attend to walk-in customers’ enquiries and perform registration.
• Handle other administrative duties
• Introduce the different price plans and valued-added services according to customers’ needs.
• Ensure that all processing documents are filed correctly and neatly.
• Achieving monthly sales target
• Provide excellent customer services for sales growth and customer satisfaction.

Job Requirements

• Effective interpersonal skills and ability to build rapport with customers
• Must have some basic experience in sales industry.
• Keen and passionate in hitting sales target.
• Able and willing to work OT, including weekends and public holidays
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

About the Company

Set up as a company doing conservation and building maintenance in 2002, Aegis Building & Engineering Pte Ltd has expanded our services to conservation, preventive maintenance and repairs for buildings and supply of quality and skilled tradesmen for clients comprising hotels, commercial and industrial buildings. Aegis is always on the lookout for new opportunities to grow our business. We are now moving beyond our comfort zone of B2B into B2C market and provide services to residential homes. We hope to continually lead the future of our industry through setting exemplary standards in the delivery of the best quality and value for money services to our clients.

We are looking for passionate, customer focused and self-motivated individuals to join us as Sales Executive. The successful candidates will play a key role to help Aegis surpass our profitability and growth goals.

Starting monthly salary : $2500 to $4000, depends on experience.

Employee benefits include monthly performance incentive, 14 days' annual leave and etc.

Responsibilities

• Develop, establish and maintain current and potential client relationships
• Responsible for identifying new business opportunities and developing a new customer base to achieve sales targets.
• Regular Sales activities such as Customer Management and tendering.
• Review project specifications and preparations of quotations, costings, and regular sales reports.
• Analysis, develops and makes plans for engaging the target market
• Provide direction and support to sub-contractors and project team.
• Constantly monitor the project progress, prepare and submit monthly sales forecast to Management.
• Attend regular site co-ordination / technical meetings and preparation of minutes of meetings.

Abilities, Skills & Knowledge (ASK)

• Diploma in Project Management /Engineering
• Minimum 3 years relevant experience in similar role preferably in preventive maintenance and/or construction industry
• Strong interpersonal skills
• Resourceful & meticulous
• Positive mindset with "can do attitude"
• Analytical and well organized

Company Benefits

• Annual Leave: Enjoy 14 days of paid annual leave in your first year, with an additional day added each subsequent year.
• Birthday Leave: Celebrate your special day with an extra day off on your birthday!
• Education Support: We value continuous learning and offer education support to help you grow in your career.

Storefriendly is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.

The Group expanded rapidly since its inception in 2019 and now has 7 conveniently located branches across the island. To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.

The Group is actively expanding its products and footprint and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

SALES EXECUTIVES

Job Scope

• Follow up on sales enquiries from online channels, call-ins, emails, messages and/or referrals.
• Understand customers' requirements and recommend our products and services as solutions.
• Provide quotations, follow ups and maintain necessary communication with customers.
• Coordinate with the respective branches to coordinate customers' viewing, move-in and/or other arrangements.
• Ensure the customer database is updated accurately and promptly.
• No shift hours or cold calling
• Attractive performance incentives based on achievement of sales targets (in addition to basic salary advertised).

At Storefriendly, we believe that sales and customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for someone who is:

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 years working experience, especially if in sales/customer service and can start work immediately.

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Attractive basic salary. Allowances and performance incentives over and above basic salary.
• Company structure facilitates career progression and job specialisation.

If you're a people person who loves helping others, then we want to hear from you! Write in and tell us about yourself, expected salary and earliest availability.

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
• Develop and execute strategies by analyzing current market trends and needs.
• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
• Ensure accuracy in sales reports for record-keeping and management reporting.
• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

• Prefer minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field will be an advantage).
• Diploma / Degree holder in related field (Sales or Information Technology).
• IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy will be an added advantage.
• Proven good sales track record in related fields.
• Excellent communicator with good presentation skills.
• Basic + Commission

Full Time Event Sales Associate! - Road Show Sales Associate - Basic + Commission up to 3.5k - No Minimum Experience required - No Minimum Education required - 6 days work week - Leads and Platforms provided

• Full Time Sales Associates needed for Home Appliances Road Shows.
• Sales experience will have an advantage
• Basics + Commision Payout
• 6 days work week
• Leads and Platforms provided for all associates
• Excellent communication skills
• One Event Location at a time

WORK EXPERIENCE

• Responsible for day-to-day admin works.
• Reply and follow up customer required.
• Handle incoming email, prepare & submit quotation / tender.
• Prepare and generate invoices, delivery order and sales order using MYOB
• Ensure and keeping proper filing of documentations
• working hour : Monday to Friday 8.00am to 5.30pm.

Responsibilities:

· Deliver virtual or onsite product training sessions

· Consult with customers on best practices for their organization’s usage of the product

· Responsible for performing customer needs and solution finding sessions

· Identify needs for additional features and training that enhance customer success and retention

· Speak with power users in the organization and identify opportunities for expansion of account usage

· Provide customer feedback and/or requirements to the Sales team

· Stay up-to-date and be a subject matter expert on all new product features rollouts

· Attend all sessions organized for products purposes

· Participate in training/mentoring new team members

· Familiarity with SaaS product and ability to employ strategies in online environments

· Perform additional duties as assigned

Requirements:

· Minimum a Diploma Holder.

· Must be IT savvy and familiar with SaaS products.

· Good analytics and problem solving skills.

· Good interpersonal and communication skills.

· With a minimum of 4 years working experience in Customer Support role preferred.

· Must be able to converse and write well and clearly in English language. Able to speak in Mandarin will be an added advantage.

Position Summary:

• This position is responsible for sustainability business support, performing ESG performance/rating improvement, sustainability report assistance, report assurance and other sustainability related service.

Job Responsibilities:

• Prepare ESG/CSR/Sustainability report
• Ensure reports submitted on time and high-quality delivery
• Provide technical supprt / solution to sales specialist when approaching new customer
• Conduct sustainability report assurance and prepare verification statement.
• Sustainability standards study and prepare verification statement.
• Establish harmony relationship with clients.

Job Requirements:

• At least 2 years working experience.
• Possess a Degree in Environmental, Law, Finance, sustainability related background is a plus.
• Familiar with GRI, ISSB, IFRS, SASB,TCFD,AA1000, CDP,SBTI or relevant will be added advantageous
• Knowledge of rules, regulations and procedures related to sustainability.
• With innovative thinking and willing to develop new business.
• Ability to work independently and customer-oriented thinking

Responsibilities:

-An integral role in fulfilling the Human Resource Functions and staffing needs of clients.

-Handle full spectrum of recruitment and talent acquisition matters

-Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

-Coordinate interviews between candidates and clients

-Developing new sources of business and relationship management with existing accounts.

-To achieve individual and company’s sales targets

Requirements:

-Minimum O levels and above

-Fresh graduates welcome to apply, training will be provided

-Candidates with experience in recruitment industry/possess CEI certificate will have an advantage

-Self driven and aggressive

-Good communication and interpersonal skills

Remuneration:

-Basic Salary: $2400-$3500 (depending on qualification and experience) + commission

-5 days work week

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Responsibilities:

Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.

Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.

Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.

Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.

Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

Hiring and training sales staff and ensuring staff meets their quotas and goals.

Managing budgets for expenses like bonuses, marketing, and travel.

Making the company's products and services as attractive to potential customers as possible.

Ensuring adherence to laws, regulations, and policies.

Sales Coordinator Requirements:

A bachelor's degree in business administration or a related field.

2 or more years experience in sales.

Experience as a sales coordinator or in administration may be advantageous.

Good team development and leadership skills.

Computer literacy.

Good administrative, organizational, and problem-solving skills.

Excellent communication, sales, and customer service skills.

The ability to multitask, work in a fast-paced environment, and meet deadlines.

Current knowledge of industry trends and regulations.

Responsibilities

Sales Responsibilities

1. Lead Generation & Client Acquisition:Identify potential customers through market research, referrals, and networking.
   Approach corporate and individual clients to promote car detailing services.
   
2. Customer Relationship Management:Build and maintain strong relationships with existing and potential clients.
   Upsell and cross-sell premium services or packages.
   
3. Sales Strategy Implementation:Develop and execute sales plans to meet or exceed monthly revenue targets.
   Prepare sales pitches, proposals, and contracts for clients.
   
4. Performance Tracking:Monitor sales performance and prepare regular reports for management.
   Analyze customer feedback to identify service improvements.
   

Please send your resume to 9734 9270. We look forward to hearing from you!

A good career path for someone who wants to kick start their Sales Career.
The Sales Coordinator does administrative duties to help the sales department. She prepares sales-related documents during the sales process, gathers materials, and sets up information kits. The Coordinator keeps a record of sales that have met targets and renews sales contracts. He/She also makes sales enhancement plans with the sales team’s help. He/She prepares monthly sales reports and submits them to the department. This helps them track the progress of sales activities.

A good knowledge of IT ( Microsoft, CRM Salesforce) as well as teleconversation skill.

Job Title: Administrative Assistant

Company: Apex Gifts and Prints

Location: Premier @ 10 Kaki Bukit Road 4

Type: [Full-time | Remote/In-Office: In-Office

About Apex Gifts and Prints:

Apex Gifts and Prints is a dynamic and rapidly growing company specializing in Corporate Gifting and Printing. We take pride in our commitment to excellence, creativity, and customer satisfaction. As we continue to expand, we are seeking a dedicated Administrative Assistant to join our team and support our sales and operations departments.

Responsibilities:

• Assist the sales team with day-to-day administrative tasks.
• Manage appointments and schedules for sales representatives.
• Perform data entry and maintain accurate records on our websites.
• Coordinate with vendors and suppliers as needed.
• Assist in adhoc admin duties
• Collaborate with team members to streamline operations and improve efficiency.
• Other general administrative duties as assigned.

Qualifications:

• Academic Qualification not relevant.
• Proven experience in an administrative or office support role.
• Strong organizational and multitasking skills.
• Excellent communication skills, both typing and verbal。
• Fluent in speaking and typing of english and mandarin. Handle day-to-day communications with customers and suppliers in both Chinese and English, including emails, phone calls, and etc.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and a commitment to accuracy.
• Ability to work independently and as part of a team.
• Positive attitude and a strong work ethic.

Deadline for Applications: [Specify application deadline if applicable]

Benefits:

• Competitive salary [$2000-$2200]. Excluding monthly bonuses tagging sales
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

At Apex Gifts and Prints, we value diversity and are committed to creating an inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

Join our team and be a part of our exciting journey at Apex Gifts and Prints!

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• Preferably 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

Job Responsibilities:

- Responsible to maintaining the company's digital print and production process. As an integral part of the company's main service of creating high quality prints such as brochures, pamphlets, stickers, banners and textiles.

- The role also encompasses final artwork, having an attention to detail and doing minor changes to the last approved version of a digital file before it is sent to print.

- Maintain stock inventory record

Requirements:

- be driven, a real go-getter,

- able to work in tight deadlines,

- have the right learning attitude,

- able to carry relative heavy loads (eg. media rolls)