Hello from Maker Lab! Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

Senior Growth Marketing Specialist

12 months fixed-term contract

As the Senior Growth Marketing Specialist, you'll be working with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. Your work is instrumental in identifying opportunities to develop the Creator Community in the region, and will result in more Creators considering video-sharing as a platform for growing their audience and expressing their creativity. 

You’re someone with an experimentation mindset and will be leading growth marketing initiatives to accelerate creator growth and retention in key markets. Working closely with product marketing managers, data scientists, strategists and experts, you will be evolving our approaches and providing growth hacks and solutions to transform the business.

Role:

• Develop acquisition and retention strategies to drive product adoption and growth via our own and operated platforms (e.g. in-app notifications, email)
• Analyze marketing and product funnels to identify opportunities and build audience segmentation, to drive step-changes in creator and revenue growth
• Define marketing channel mix and use lifecycle marketing principles to create personalized and engaging experiences for creators 
• Design and execute campaign strategy by working closely with agency partners and internal stakeholders to develop creatives and content 
• Generate and structure plans to execute on projects, manage project priorities and allocation of resources within the project 
• Monitor and analyze key metrics and KPIs for growth and lifecycle marketing campaigns, such as product adoption rate, open rate, click-through rate, conversion rate, retention rate, churn rate, etc
• Collaborate with global, regional, local and cross-functional teams to design growth experiments and A/B testing initiatives, leveraging user feedback and behavioral data to inform iterative improvements and optimize the product-market fit. 

• Stay informed about, communicate, and apply new or current trends and best practices in digital marketing and analytics

Minimum qualifications:

• Bachelor's degree or above, 5+ years of professional experience with at least 2-3 years of experience in growth, performance or lifecycle marketing strategy 
• Strong understanding of growth concepts, user journey optimization and experimentation frameworks with hands-on experience of developing marketing campaigns based on personas and segmentation cohorts
• Creative expertise, understanding of creative strategy and production process
• Understand of attribution of marketing data (e.g. multi-touch attribution, cannibalization optimization, marginal efficiency, etc)
• Strong project management, ability to work across project teams on several projects at once, and previous experience working with agencies
• Sensitive to data with strong analytical skills, maintains curiosity and self-motivation, excellent communication skills, ability to cope with work pressure, have top-level awareness and ability to pinpoint and overcome challenges

Preferred qualifications:

• 2+ years of experience in technological industry or deep understanding of the technological landscape
• Some knowledge of programming languages (e.g. SQL) and  markup language (i.e. HTML)
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

• Experience with marketing automation and CRM platforms, deep understanding of marketing measurement and revenue models (e.g. LTV, ROI etc)
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platform, its creators and identify opportunities to celebrate the creator community

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

Our technologies are at the heart of modern applications that are enabling digital transformation across the globe! We give the world’s largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere—with confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take extraordinary pride in being trusted advisers to our customers, offering the best solutions for their interests. If our mission and culture excite you, we would love to talk with you!

We are seeking a Distributed Cloud Support Engineer who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating internal Engineering communications into clear, concise directions for customers and partners. You are passionate about helping our customers tackle problems. You will provide support via phone, email, Slack and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company.

Sounds interesting? Read on!
 

What You’ll Do:

• Fix reported issues and advocate for the customer.

• Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal.

• Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.

• Critical issue management and customer assurance when handling reported issues.

• Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.

• Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.

• Training and enabling our service partners to ensure that they can sufficiently support customer issues.

What You’ll Bring:

• Bachelor’s degree in engineering or equivalent practical experience such as having 2 or more years of experience working in an operations environment or background in customer service/support and IT, network, or IT security incident management.

• Strong understanding of Networking and Layer 7 Protocols as well as experience in security product/solutions experience is preferred.

• Familiarity with Container technologies (Docker and Kubernetes) as well as public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.

• Ability to read different scripting and automation (Python, Shell and Ansible).

• Knowledge of Data Representation types (XML, JSON and YAML) and Virtualization technologies.

• Phenomenal communicator with English, independent, collaborative and possess strong troubleshooting skills with the ability to prioritize and multitask when leading sophisticated technical issues.

• This role requires availability outside normal business hours with some travel may be required (less than 10%) to align with the distributed team or to respond to critical security events.

What You’ll Get:

• Hybrid working mode

• Career growth and development opportunities  

• Recognitions and Rewards

• Employee Assistance Program

• Competitive pay, comprehensive benefits, and cool perks

• Culture of Giving Back

• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-BH1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

We’re now looking for a Sales Ops Specialist to join our APAC team. 

Role Purpose:

This role helps executes the post-sale, order to cash process for the Omdia & Wards Intelligence businesses. This includes ensuring accurate sales contracts and successful handover to downstream delivery teams for invoicing and fulfillment. It is also a primary responsibility to promptly and accurately resolve amendments and queries. e Sales Enablement & CRM team concentrates on the systems and technologies the sales team uses and identifies information

Areas of Responsibility & Accountability

•Manages the sales order approval process for an agreed area of responsibility:

•Rejects orders that do not adhere to business rules/authority framework

•Escalates queries to compliance

•Ensures orders adhere to data standards

•Ensures all orders meet criteria for successful processing on SAP

•Provides support to sales staff to ensure thorough understanding of the business requirements

•Monitors orders that are between sales and fulfilled to ensure all orders are dealt with in a timely manner

•Ensures processed orders are correct and meet the high standards required to ensure the best customer experience

•Follows agreed regular best practice duties including under/over payments, overdue payments, on hold orders, updating of SFDC status

•Works with SSC and BI sales and central teams in a positive manner to resolve issues in a pragmatic and timely fashion

•Communicates of changes to process and business rules to ensure understanding by co-workers and other teams

•Highlights any practices that are not aligned to the standard process and identify issues that affect the customer experience

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Overview

We are a team that believes in each other and want a new member on our team who we can trust and rely on. We don't expect you to know everything about digital marketing, but we do expect you to want to find out and have the attitude of always wanting to learn and know more.

If you love the process of understanding a brief and working with creatives and planners to deliver the best marketing solutions to a client’s problem while keeping a close watch on timelines and budgets and learning something new every day - this is the job for you.

Our Marketing team is at the heart of every campaign we run, working from the inception of an idea through to delivering on promised KPIs. In running our Media Campaigns, you will conceptualise a solution to deliver the results our clients come to us for, within budget and to the highest quality level.

We are looking for a Senior Digital Media Specialist to lead projects across the main services of the Digital Marketing Agency:

• Digital Media (mandatory)
• Traditional Media (plus)
• SEO (plus)
• Web Analytics (plus)
• Social Media Management (plus)
• Marketing Automation (plus)

In terms of Digital Media, we are looking for hands-on experience on the following channels:

• Google Search (mandatory, hands-on-experience)
• Google Display (mandatory, hands-on-experience)
• YouTube (plus)
• Linkedin (mandatory, hands-on-experience)
• Facebook/Instagram (mandatory, hands-on-experience)
• Twitter (plus)
• TikTok (plus)
• Programmatic (plus)
• DOOH (plus)
• China Digital Media ecosystem (plus)

Having previous experience in Traditional Media will also be a plus that we will consider.

You will be assigned to particular accounts and you’ll be tasked to find the best ways to reach a client’s KPIs via digital channels.

Do not worry, we have solid processes and documentation which will help you to make quick work on your assigned projects. You will be provided training on Traditional Media, Web Analytics, Marketing Automation, and Social Media Management, to help you grow your skills and knowledge.

Expect to be put through aptitude and attitude tests, and a series of interviews. We take growing our team seriously and expect you will have the determination to see this through with us. If you’re the right fit for our team, you will relish every day with Construct - working on new challenges and helping build a team which, like you, fervently believes in change for the better.

Responsibilities

Reporting to the Marketing Director, the key responsibilities include the following areas:-

Media Campaigns:

• Creating proposals* for new and existing clients
• Supervising the setup
• Supervising the optimizations
• Supervising the reporting
• Helping the Account Managers to handle clients' relationships and communications

*Note: Proposals creation implies the following deliverables:

• Plan/proposal in PPT
• Media Plan/estimations in Excel
• Keyword research
• Specifications to PM/AM/Content/Creative/Dev teams
• Time & Costing estimations, quotes, and Invoices

Requirements

• A Degree or Diploma in Marketing, Technology, or a relevant field.
• Minimum 5 years of experience in total, working in Digital Media (implementing and optimizing Google Ads/Facebook/Instagram/LinkedIn campaigns) campaigns.
• It will be a plus to have experience in Traditional Media, Web Analytics, and SEO.
• Goal-minded and strong analytical skills with a keen eye for detail.
• Believes in our core values of Change Agent, Ownership Mindset, Value-oriented, and Respect for All.
• Strong listening skills and the ability to be open to new ideas from team members, coworkers, industry sources, and clients.
• A source of innovation, passion, and creative vision.
• Good communicator with excellent written and verbal communication skills and strong presentation abilities.
• Strong planning, account management, and project management.
• Some soft skills to highlight: excellent Excel and PPT skills.
• Steady People - We are a team of steady people who like solving complex problems for their clients.
• Willing to learn and achieve a holistic view of all the Digital Marketing disciplines.

Why join us?

• We’re on a mission to own ‘Make change matter’ - you can play a part in truly building and delivering this to the market
• Be part of a team with a strong passion for growth and excellence
• We are constantly striving to build a positive and inclusive workplace culture
• We strongly believe in and practise a better work-life balance than most agencies
• Opportunities for growth and development
• Be part of our annual company trip where we all come together to have fun and celebrate
• Be rewarded with a competitive salary and benefits package