Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

JOB RESPONSIBILITIES

Reporting to Call Centre Manager

• Attend to all phone enquiries
• Provide primarily support at sales department
• Handle the processing of all orders with accuracy and timeliness
• Inform Customer of unforeseen delays or problems
• Work closely among inter-departments to ensure order fulfilment
• E-filing, transmission in customer’s portal within the timeline
• Other duties as assigned by immediate superior
• Ensure adherence to company policies

JOB REQUIREMENT

• Minimum 'O' Level or equivalent
• Minimum 1 year of related working experience
• Independent as well as a good team player
• Displays initiative with a positive attitude
• Good interpersonal and communication skills
• Proficient with Microsoft Office is a MUST
• Good command of both English and Mandarin is a MUST
• Attentive to details
• Able to start work immediately or within short notice

OTHERS

• 5 days work week. May required to be back to office during weekends/PH with payable allowance.
• Attendance and shift allowance
• Initiative and a fast learner
• Working location: 22 Senoko Way (Sembawang)

Responsibilities:

· Sell our products and/or services to local, B2C & overseas clients

· Ensure proper documentation and packaging for overseas shipment

· Build and maintain relationships with new and existing clients

· Handle customer feedback & complaints

· Maintain records of all sales leads, activity, order history and pricing

· Submitting monthly forecasting report to purchaser

· Generate sales report for submission to management

· Sales coordination including assisting sales team to arrange customers appointment, handling urgent calls, sales emails and messages when sales representatives are unavailable.

· Handling orders by phone, email, SMS or mail and checking the orders have the correct prices, discounts, MOQ.

· Inputting orders to company’s system, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

· Ad-hoc duties as assigned

Requirement:

· Strong interpersonal skills

· Preferred knowing in Japan culture, as required speaking and writing in Japanese with Japanese customer.

· Preferred lady as required speak with Lady Japanese customer.

· Willing to work independently and initiative

· Proactive problem solvers

· Computer use competency

· Able to touch pork & beef meat.

· Well-developed phone manners and high comfort level in initiating conversations is essential

· Social and positive personality

****We regret that only shortlisted candidateswill be notified. ****

Job Description:

Arrange and maintain product displays.

Replenish stock and set up promotions.

Track inventory and sales performance.

Provide product information and support sales.

Gather market feedback and report trends.

Build relationships with store managers.

Job Requirements:

Minimum secondary school education.

1–2 years of sales or merchandising experience (preferred).

Good communication and organizational skills.

Able to work independently and travel between stores.

Basic computer skills and flexible work hours.

About the Company

Set up as a company doing conservation and building maintenance in 2002, Aegis Building & Engineering Pte Ltd has expanded our services to conservation, preventive maintenance and repairs for buildings and supply of quality and skilled tradesmen for clients comprising hotels, commercial and industrial buildings. Aegis is always on the lookout for new opportunities to grow our business. We are now moving beyond our comfort zone of B2B into B2C market and provide services to residential homes. We hope to continually lead the future of our industry through setting exemplary standards in the delivery of the best quality and value for money services to our clients.

We are looking for passionate, customer focused and self-motivated individuals to join us as Sales Executive. The successful candidates will play a key role to help Aegis surpass our profitability and growth goals.

Starting monthly salary : $2500 to $4000, depends on experience.

Employee benefits include monthly performance incentive, 14 days' annual leave and etc.

Responsibilities

• Develop, establish and maintain current and potential client relationships
• Responsible for identifying new business opportunities and developing a new customer base to achieve sales targets.
• Regular Sales activities such as Customer Management and tendering.
• Review project specifications and preparations of quotations, costings, and regular sales reports.
• Analysis, develops and makes plans for engaging the target market
• Provide direction and support to sub-contractors and project team.
• Constantly monitor the project progress, prepare and submit monthly sales forecast to Management.
• Attend regular site co-ordination / technical meetings and preparation of minutes of meetings.

Abilities, Skills & Knowledge (ASK)

• Diploma in Project Management /Engineering
• Minimum 3 years relevant experience in similar role preferably in preventive maintenance and/or construction industry
• Strong interpersonal skills
• Resourceful & meticulous
• Positive mindset with "can do attitude"
• Analytical and well organized

Company Benefits

• Annual Leave: Enjoy 14 days of paid annual leave in your first year, with an additional day added each subsequent year.
• Birthday Leave: Celebrate your special day with an extra day off on your birthday!
• Education Support: We value continuous learning and offer education support to help you grow in your career.

Basic: Up to $4000

Benefits: AWS + VB + transport allowance + phone allowance + yearly sales incentive

Working hours: Mon - Fri, 8.15am - 5.30pm

Location: Tuas

Responsibilities:

• Serve existing assigned accounts and prospect potential new customers.
• Understand users’ needs, and so be able to offer solutions and assistance to meet their requirements.
• Perform hands-on product demonstrations, as well as occasionally conduct presentations to mid-size audiences including management.

Requirements:

• Min. Diploma in Engineering/Business related fields.
• 2 years experience in corporate/industrial sales.
• Class 3 driving license and own a car.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Hui Yew Cheong

Registration Number: R24124511

EA License No: 06C2859 (MCI Career Services Pte Ltd)

• It is a hunting sales roles. The candidate needs to acquire new customers and actively seek out new sales opportunities.
• Achieve monthly sales targets and objectives
• Bringing in new potential customers
• To maintain and develop relationships with existing clientele.
• Work closely with interior designers & home owners
• Responsible for coordination and supervision of project schedule
• Make appointments and visit potential customers for new business opportunities
• Ensure timely collection of payment after sales rendered.

Requirement

• Possess own vehicle (advantage)
• Comfortable with outdoor hunting
• Must be outspoken & comfortable doing cold calls
• Willingness to travel within Singapore
• Good PR & communication skills
• Self-motivated, confident & results driven
• At least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Senior Executive specialized in Outdoor and Direct Sales or equivalent.
• Able to converse in English & Mandarin (to liaise with Mandarin speaking associates)
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.

• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

• Prepare sales presentations and other sales tools.

• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

• Initiate sales activities, strategies, and sales plans required to build brand visibility.

• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

• Attend trade shows and other marketing events and represent the organization.

• Evaluate the performance of the sales team and seek ways to improve the team’s performance.

• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.

• Proven work experience in marketing and achieving set targets.

• Excellent communication skills, both written and verbal communication.

• Ability to lead and motivate a sales team, and put in place measures to retain a great team.

• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.

• Excellent selling skills, people-oriented, and ability to motivate a team.

• Ability to identify potential areas of growth and identify new business partnership opportunities.

• Strong organization skills and multi-tasking skills.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Summary

The sales engineer is responsible to generate and increase sales revenues as well as expand client base by seeking and following on leads, first point of technical contact by providing technical assistance and advice to clients, establish and maintain customer relations.

Primary Responsibilities

• Establish new customer market and sell the company’s range of products and services.
• Expand sales to existing client and provide excellent before and after sales services.
• Form good network/contacts with client and industry associations to be constantly connected to various events for networking opportunities.
• Provide customers with proposals which meets their needs.
• Follow up with client enquiries, and contracts.
• Other duties assigned by the management from time to time.

Knowledge and Skill Requirements

• Minimum diploma/degree in mechanical engineering / related discipline or extensive experience in the specialty lubricants industry.
• Independent, discipline, self-motivated and service oriented.
• Strong problem solving and ability to provide solutions skills.
• Strong interpersonal and communications skills.
• Preferably possess own transportation.

Sales Executive

We are looking for a team player who is confident, proactive and technically inclined to fill the position of Sales Executive. Good rapport with Architects, Designers, Contractors, Good Key Account Management etc. Maintain Good Customer Relationship & Establish New Accounts Regularly. Shall Be Self Motivated, Assertive & Sales Target Achiever.

Package Includes :

1) Basic Salary

2) Monthly Sales Commission

3) Annual Sales Achievement Bonus

4) Annual Overall Company Achievement Bonus

5) Transport Allowances

6) Mobile Phone Package Provided

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

Responsibilities:

a) Attend to walk-in customers and provide a high standard of customer service

b) Ensure that individual and outlet targets are achieved

c) Ensure adherence of outlet staff to all company policies / procedures, such as punctuality etc

d) Works closely with fellow shop assistants and develop good cooperation and teamwork

e) Ensure proper grooming standards which are in line with company's image at all times

f) Upkeep shop and maintain display standards

g) Ensure storeroom is maintained clean and neat at all times in accordance with company's guidelines/ requirements

h) Ensure that merchandise & visual display is adhered to HQ direction

Roles & Responsibilities

Job Scope:

• Submit plan and execute well-defined sales strategies to achieve targets;
• Develop and maintain good rapport with existing customers;
• Promptly and professionally attend to customers’ enquiries and requests and provide technical advise on both existing and new products or systems;
• Supports sales opportunities through presentations, calling and visiting customers and prospects, needs identification with active follow-ups;
• Ensuring smooth service operation efficiency for customers with sales and operations team
• Investigating and resolving customers’ issues with relevant departments when necessary
• Acquire new customer accounts;
• Assist in preparation of proposals and quotation administration;
• Contribute creative alternative ideas to help maximize sales opportunities;
• Participate in marketing, advertising, promotional and publicity activities in line with corporate and product strategies;
• Gather information on market demand, competition and latest product developments
• Conduct periodic sales forecasts;
• Prepare weekly sales/contact reports.

Requirements:

• Diploma/Degree in Mechanical/Civil Engineering other Engineering related
• 3 to 5 years of Experience
• Possess Class 3 driving license (with own transport preferred)
• Excellent communication, interpersonal and presentation skills;
• Possess an outgoing personality;
• Resourceful, proactive self-starter, positive attitude, performance oriented, able to work independently but also a team player;
• Must be able to read and write fluently in English & Mandarin
• Able to speak Mandarin p

We are seeking a dynamic and results-driven Sales Person to join our growing team. As a Sales Person, you will play a crucial role in driving revenue growth by identifying and pursuing new business opportunities, building relationships with clients, and achieving sales targets.

Qualifications:

• Proven experience in a sales role, with a track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Self-motivated with a results-driven mindset.
• Ability to thrive in a fast-paced and competitive environment.
• Familiarity with the data and communications cables products is a plus.

Only applicable to Singaporean and PR holder

Job Description

• Build and implement sales strategies.

Responsible for developing and executing sales strategies to achieve the company's business objectives. Ensure sustainable revenue and market share growth.

• Consult and introduce investment and immigration programs

Advise and provide detailed information on investment and immigration programs that suit clients' needs and goals. Ensure clients receive optimal and reliable solutions.

• Lead and train the sales team

Responsible for managing and leading the sales team, including training, skill development, and building an effective, motivated team capable of achieving company goals.

• Build and maintain relationships with VIP clients

Develop and maintain strong relationships with VIP clients through communication, professional customer care activities, marketing sources, agents/referrals, personal relationships, etc.

• Manage the work reporting system

Manage and implement systematic tasks, update client information and sales progress. Prepare reports related to sales activities, clients, and work effectiveness.

• Develop partnership relationships

Develop and maintain relationships with partners such as banks, financial organizations, business associations, etc., to optimize the partner network and diversify customer referral sources, increasing sales opportunities.

• Customer care and ensure positive experience

Ensure clients receive the best care and a positive experience from product introduction to transaction completion, ensuring it meets their needs and expectations.

• Support and organize workshops and events

Participate in organizing and supporting the company’s periodic events and workshops, contributing to brand recognition and client/ partner connections.

• Proactively research and share market information

Research, update market trends, information about new immigration programs, and investment

opportunities. Proactively share this information with clients to provide them with an overview

and help them make informed investment decisions.

Job Requirements

• 3-5 years of experience in high-end sales, team management, or infinancial services, real estate, investment consulting industries.

• Leadership skills: Effective team management and training skills, ability to build relationships with clients and partners.

• Communication skills: Excellent communication, persuasion, and customer care abilities.

• Industry knowledge: Understanding of foreign investment and immigration programs, related

legal processes.

• Technology proficiency: Proficient in using sales support systems and tools for reporting.

• Mindset: Good thinking, long-term commitment to the immigration industry.

6 days work

8 hours shift

Job Description:

• To ensure good customer service level in the retail outlet
• Responsible for achieving sales, delivering service and operations excellence
• Interact with customers
• Promote products to customers and handle after-retail sales services
• Perform cashiering duties
• To monitor stocks run rate and forecast of stock replenishment
• Perform stock control operations and handle merchandise display
• Handling complaints and providing solutions to resolve the issues
• Perform housekeeping duties to maintain store’s cleanliness and image
• Ad hoc duties assigned

Job Requirements:

• Able to work on weekends/public holidays and rotating shifts

EA License No: 19C9611

EA Personnel Reg No: R1761270 Tracia Ling Qian Hui

Job Description:
Supervisor Responsibilities:
Setting sales goals and developing sales strategies.
Researching prospects and generating leads.
Contacting potential and existing customers on the phone, by email, and in person.
Handling customer questions, inquiries, and complaints.
Preparing and sending quotes and proposals.
Managing the sales process through specific software programs.

Requirements：
Building and maintaining a CRM database.
Meeting daily, weekly, and monthly sales targets.
Participating in sales team meetings

As a Sales Executive, you will play a key role in driving the company’s growth by identifying new business opportunities and expanding our market reach. Your role will require a mix of strategic thinking, relationship-building, and hands-on sales execution.

Your main target audience will be companies in the construction industry. We also offer a wide range of services such as renovation and business loans, all of which contribute to your commissions.

Key Responsibilities:

• Lead Generation & Market Research: Identify potential business opportunities, new markets, and untapped customer segments through research and networking.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders, clients, and business partners to drive repeat business and loyalty.
• Negotiation & Closing Deals: Lead negotiations and manage the sales process to successfully close new business opportunities.
• Collaboration: Work cross-functionally with internal teams (sales, marketing, product development, etc.) to ensure smooth onboarding of new clients and effective delivery of services.
• Reporting & Analytics: Track, measure, and report on sales performance and business development activities, adjusting strategies as needed to meet targets.
• Industry Knowledge: Stay up to date with industry trends, competitor activities, and market conditions to inform business development strategies.

Job Requirements:

• Experience: Sales experience is preferred, but we welcome all candidates, even those without sales experience.
• Skills: Strong communication, negotiation, and interpersonal skills with the ability to build relationships at all organizational levels.
• Sales Acumen: Ability to drive sales, generate leads, and close deals successfully.
• Goal-Oriented: Ability to meet and exceed set business development targets and KPIs.
• Self-Starter: Highly motivated, independent, and comfortable working with minimal supervision.
• Time Management: Ability to manage multiple stakeholders simultaneously while maintaining attention to detail.
• Verbal Communication: Confident with verbal communication skills.

Why Join Us?

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company. We believe in recognizing and promoting our own talents internally.
• Work-life balance is a given.
• Positive and inclusive work culture with a dynamic and collaborative environment.

This role is ideal for driven individuals with a passion for building relationships, closing deals, and contributing to a company's growth. If you are a self-motivated individual who thrives in a fast-paced environment, we want you to join our team!

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in pastry will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

Must be able to work extra hours or weekend if needed

Responsibilities

• The Sales Executive will manage his/her Sales Channel and reports directly to the CEO
• Develop effective sales strategy to grow existing accounts as well as identifying new channel opportunities to drive incremental sales
• To work closely with customers and build long term relationship
• To handle customers’ feedbacks professionally
• To work closely with the sales team in achieving the sales objective for the month, quarter and year.

Job Requirements

1) Have at least 3 years relevant experience in Singapore

2) Manage various fruit stalls in Singapore and its employees

3) Must be knowledgeable about vegetables and fruits from various countries and states

4) Have knowledge about the pricing and quality of vegetables and fruits

5) Need to train staff assistant

6) Be able to identify sales trends

7) Able to work on split shift, night shift, weekday evenings, weekends and public holidays during peak seasons.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

1. JOB DESCRIPTION

Job Title

Project Sales Executive

Occupation

SALES COORDINATOR

Job Description & Requirements

Job Title

Project Sales Executive

Occupation

SALES OPERATIONS MANAGEMENT COORDINATOR

Job Description & Requirements

Roles & Responsibilities

Z Smart Home Living Pte Ltd is a Singapore social enterprise that specialise in smart home living devices and user friendly home appliances. Our products are sold in bazaars, roadshows, and building projects. Our sales channel are both online and offline. We custom design and create a wide range of home appliances for the B2B market as well.

Job Description:-

This position reports directly to Director for all the job scope spelled out in specific responsibilities.

Able to work long hours

Able to work on weekends and late nighs including weekends and public holidays

Able to travel to site islandwide on a short notice

Specific Responsibilities:-

• Introduction to company mission & objectives.
• Quality control of production process of clients and finished products.
• Prepare presentation materials either at on-site or off-site premise.
• Provide administrative support to daily operations work and liaision with agencies, NGO and Corporates for events and orders..
• Laision with clients and partners, calling and scheduling of client’s workshop and training schedule, respond to customer’s enquiries.
• Supervise and Coordinate with sales staff on Product Stock and Delivery .
• Laisie with Accounts, admin and logistics department for relevant matters.
• Monitor, report and manage deadlines and KPI set.

Competencies:-

• Well verse with Microsoft office, Excel
• Good command of English / Mandarin
• Able to work with Marketplace and E-commerce platform (training provided)

‘O’ or ‘A’ level, ITE, or Poly certification are welcome.

Job Description:
We are seeking a dynamic and results-oriented Sales Manager to lead and grow our sales team. The successful candidate will be responsible for developing and implementing sales strategies, achieving sales targets, and fostering strong relationships with clients.

Key Responsibilities:

• Develop and execute strategic sales plans to achieve business objectives.
• Lead, manage, and motivate the sales team to maximise performance.
• Identify and pursue new business opportunities and maintain existing client relationships.
• Analyse market trends, competition, and customer needs to adjust strategies as needed.
• Prepare sales reports and forecasts for senior management.
• Coordinate with other departments to ensure customer satisfaction and smooth operations.

Requirements:

• Bachelor's degree in any field.
• Proven experience in sales management or a similar role.
• Knowledge of the coffee industry will be an advantage.
• Strong leadership, communication, and negotiation skills.
• Able to work on weekends and Public Holidays as required.
• Excellent analytical and problem-solving abilities.

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

i) Manage the team of sales and manicurist, and manage the shop operations

ii) Provide professional nail services including manicure and pedicure, nail extension and gel nailservices

iii) Provide eyelash extension and hair extension

iv) Promote products and services, assist the customers for the selection of products and services

Work Place: Near to Bugis MRT

First Fun Games is an innovative internet entertainment company specializing in games and social networking. Committed to global expansion, we connect players worldwide with thrilling, seamless, and immersive experiences.

Join our passionate team as a Customer Service Specialist and help redefine the future of gaming and social entertainment!

Key Responsibilities:

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements:

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Business understanding, logical thinking, communication, and teamwork skills.

Work Schedules:

• 4 Weekdays + 1 Weekend ( 5 day work week)
• 9.30am - 6.30pm