Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovatorslooking to modernise their payments offering. Certified byMastercard, Visa and Diners & Discover, we process billions of debit,prepaid and credit transactions annually, supporting consumer andcorporation FinTechs, digital banks and embedded finance providersacross the globe. Our unique offering is our client-centric approach,combining hands-on support with modern, reliable and scalabletechnology.

Our assured solution accelerates the development and delivery ofconsumer and corporate payments components embedded withindigital banks, as well as for expense management, B2B payments,crypto, lending, credit, Buy Now Pay Later, FX, remittance, and openbanking innovators.

About the role

We are seeking a Customer Care Specialist to be responsible forensuring Thredd’s customers benefit from the highest level ofcustomer support as well as providing expertise in their extensive useof our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products,customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful andtimely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incidentmanagement procedures and communication plans

· Appropriately escalating potential issues as per defined processes,providing the required information needed to investigate thoroughly

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial servicesindustry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customerservice is time critical and has a direct effect on the bottom line

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

We are a leading Outsourced Global Sales & Marketing Agency based in Singapore that specialises in Events and Roadshows.

We're expanding, looking to groom the next leaders of the industry and bring their careers to greater heights!

Here at Euphoria Organisation, we know that in any sales & marketing agency, the magic starts with our people.

If you are driven, ambitious and love to network, WE WANT YOU!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Senior Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the role

We are seeking a Senior Customer Care Specialist to be responsible for ensuring Thredd’s customers benefit from the highest level of customer support as well as providing expertise in their extensive use of our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products, customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful and timely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incident management procedures and communication plans

· Appropriately escalating potential issues as per defined processes, providing the required information needed to investigate thoroughly

Leadership

· Creating learning opportunities to enable team member performance and development

· Building bridges between departments especially within Implementations, Account Management, Application Support and Product

· Identifying and delivering continuous improvement, engaging the team and managing challenges positively

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial services industry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customer service is time critical and has a direct effect on the bottom line

· The ability to manage, lead and mentor

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5400 people, Pictet has been present in Singapore since 1995 and employs near 250 employees.

As an IT Logistics Specialist, you will ensure the seamless and efficient operation of IT and Logistics for our Singapore and Taipei offices, while providing comprehensive end-user support across various business functions. This role will also involve leading and coordinating projects related to IT, Logistics, Facilities, and Physical Security.

Your role

• Deliver timely, high-quality technical support to end users in Singapore and Taipei.
• Provide Level 1 and Level 2 service desk support, promptly responding to and following up on incidents and user requests.
• Support a diverse workplace environment, including PCs, trading phones, virtual machines, mobile solutions, printers, and software applications (Windows OS, Office Suite, MS Teams, M365).
• Maintain IT and Logistics inventory, ensuring documentation is current and Windows security patches are applied in a timely manner.
• Perform basic administration tasks for Active Directory and print services, as well as manage systems and accounts for Virtual Desktop Infrastructure (VDI) and Workspace One.
• Lead and implement IT and Logistics projects in collaboration with Corporate IT and Logistics specialists
• Oversee employee onboarding and offboarding processes in partnership with HR and hiring managers, including workspace setup and office access.
• Manage facility services and maintenance, including lighting, HVAC, electrical systems, cleaning, workplace reconfigurations, fire safety, and asset inventory.
• Undertake additional ad-hoc IT and Logistics duties as assigned.

Your profile

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant experience.
• Proven experience in managing and supporting VDI, Workspace One, Windows OS, MS Teams, M365, video conferencing tools, and mobility devices.
• Proficient in supporting and managing relationships with end users, including senior management and C-suite executives.
• Strong customer service orientation and a collaborative team player with a growth mindset, committed to high standards and capable of working independently and innovatively.
• Excellent communication and interpersonal skills, with strong troubleshooting and analytical capabilities, and the ability to perform under pressure.
• Proficiency in written and spoken English is essential; proficiency in Mandarin is a plus.

Role: Production Support Engineer

x10 Positions

Work Location: Changi Business Park

We are seeking a dedicated Production Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

If you are keen, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

• IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

About the Team

Our Customer Success team at OpenAI is dedicated to partnering with our customers to help them embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. Our customers span a diverse range of industries and maturity levels, from early-stage startups to established global enterprises. We see every interaction as an opportunity to inspire and accelerate each company or individual on their AI journey.

About the Role

We are looking for a Customer Success Manager to work directly with our largest and most strategic customers. You will be key to the success of our customers, driving adoption and ensuring they derive value from ChatGPT Enterprise and OpenAI API. Your responsibilities will include understanding customer needs and providing an excellent experience. You will collaborate closely with Sales, Product, Marketing, Partnerships, and Engineering teams.

The ideal candidate will have a proven track record of managing and growing Fortune 500 accounts, delivering strategic advice, and driving customer success. You should understand the motivations, business drivers, strategic goals, and desired outcomes of large enterprise customers (typically 1-3). You will lead cross-functional teams to explore new ways our platform can differentiate them in the market.

This is a remote role based in Singapore.

In this Role, You Will:

• Work with Fortune 500/Global 2000 organizations to bring ChatGPT Enterprise to large global customers.
• Create and implement customer success plans that outline goals, challenges, KPIs, and timelines.
• Strategize and execute initiatives to provide an exceptional customer experience.
• Manage the relationship with Product for large customers who are pushing the product's limits.
• Collaborate with the Partnerships team on strategies and models involving third parties and system integrators.
• Serve as an AI thought leader, combining industry expertise to drive the adoption of transformative technology, and share insights with the Customer Success team.
• Conduct use case development and enablement sessions across regions and business lines.
• Collect and share customer feedback with internal teams to inform product planning.
• Work closely with Sales to ensure seamless handoffs between pre-sale and post-sale processes.
• Proactively address potential risks to renewals or user churn and work with internal teams to resolve issues.
• Foster customer advocacy and facilitate customer testimonials and case studies.
• Travel approximately 15% of the time to nurture strong relationships and better understand customer goals.

You’ll Thrive in This Role If You:

• Have 8+ years of experience in customer success (or similar roles), preferably with technical enterprise products.
• Have 5+ years managing relationships with large, global, complex organizations.
• Have experience working with global 1000 Enterprise customers and managing success programs across multiple stakeholders.
• Are skilled at building deep relationships within complex, matrixed organizations.
• Have served as a thought leader with your customers.
• Possess exceptional presentation and communication skills, especially with executives and leaders.
• Can identify product pain points and customer challenges.
• Have a humble attitude, a strong desire to help others, and a commitment to continuous learning.
• Are highly motivated, with excellent problem-solving skills and the ability to manage multiple projects effectively.
• Are personally committed to fostering the safe and ethical development of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities while focusing on safety and human needs. Our mission requires us to embrace diverse perspectives, voices, and experiences from all parts of the world.

We are an equal-opportunity employer and do not discriminate based on race, religion, nationality, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

For US-Based Candidates:
We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are committed to providing reasonable accommodations to applicants with disabilities. Requests for accommodations can be made via this link.

Privacy and Equal Opportunity:
For more information about our policies, please refer to the OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement and OpenAI Global Applicant Privacy Policy.

At OpenAI, we believe AI can help tackle global challenges, and we are committed to ensuring the benefits of AI are shared widely. Join us in shaping the future of technology.

The Quality Assurance (QA) Specialist supports day-to-day QA activities at a multi-product, cGxP contract manufacturing facility. Key focus areas include Quality Systems, QA Validation and Technical Compliance, Quality Compliance (Audit/External), and Quality Operations. Potential candidates should show proven knowledge of cGMP, strong problem-solving, communication, and collaborative skills.

JOB SUMMARY

We're in search of a dynamic Technical Specialist/Assistant Engineer who's driven and skilled to join our team. Your main responsibility will be to offer technical assistance to both contractors and customers, ensuring our systems run smoothly. If you excel in fast-paced settings and love tackling challenges, this role is perfect for you.

We offer comprehensive on-the-job training to enhance your skills and knowledge, ensuring you stay up-to-date with the latest industry advancements. At our company, we believe in providing a supportive and nurturing environment that encourages personal and professional growth.

JOB RESPONSIBILITIES

• Provide technical support to contractors/customers, assisting them with any technical queries or concerns.

• Conduct site measurements and evaluate system performance to identify areas for improvement and optimization.

Undertake ad-hoc assignments as required, demonstrating flexibility and adaptability in your work.

EDUCATION and EXPERIENCE

• Possess a Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a similar field.

• Experience with ACMV including troubleshooting and Building Management Systems (BMS) would be advantageous.

JOB-RELATED SKILLS & PRE-REQUISITES

• Good command of English, speaking and writing and computer literacy.

• Results oriented with the ability to define problems, exhibit sound judgement, and take initiative to develop alternative solutions rationally and independently.

• Excellent communication and interpersonal skills to effectively interact with contractors/customers, providing them with the best possible technical support.

• Strong analytical thinking to diagnose and resolve technical issues promptly and efficiently.

• Possess a valid Class 3 or 3A driving license, which will be an advantage.

Able to work both independently and collaboratively as a valuable team player.

Position Overview:

We are looking for a proactive and organized individual to join our legal team as a Legal Executive / Specialist (Contracts). This entry-level role is ideal for fresh graduates or individuals with minimal experience, including those without a legal background, who are eager to learn and contribute to a fast-paced, dynamic environment. The successful candidate will support the legal team in ensuring compliance with contractual obligations, managing documentation, and facilitating seamless communication with internal and external stakeholders.

Key Responsibilities:

• Provide comprehensive administrative and technical support to the legal team, including calendar management, expense processing, and correspondence handling
• Filing and organisation of confidential legal documents (both physical and digital)
• Maintain department calendars and monitor time-sensitive deadlines for legal matters
• Coordinate and liaise with internal and external stakeholders to obtain / retrieve necessary information / documents / approvals
• Translate legal documents from English to Chinese and vice versa
• Conduct research and prepare relevant materials as may be required by in-house Legal Counsels
• Support the legal team in various ad-hoc initiatives and general office management tasks

Requirements:

• Education and Background:
  • Diploma in Law or Bachelor’s Degree in any field
  • 1 to 2 years’ relevant administrative experience (legal / corporate fields are preferred but not mandatory)
• Skills and Attributes:
  • Strong organizational and time-management skills
  • Keen attention to detail and meticulousness
  • Good communication and interpersonal skills, fluent in English and Chinese
  • A positive attitude, willingness to learn, and adaptability to new challenges
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook)

Why Join Us?

• Learning Opportunities: Gain hands-on experience under the guidance of experienced legal professionals
• Supportive Environment: Work in a collaborative and nurturing team that values growth and development
• Career Development: Build a strong foundation as legal executive and advance your legal career

If you feel that your experience and professionalism can make an impact with us and are excited to grow with us, we would love to hear from you!

Job Description

• Assist the Product Manager or Lead in planning and execute day-to-day game operation tasks

• Localize and execute initiatives and events for the game in multiple countries

• Manage game-related projects by working closely with the internal teams

• Review and analyze key game metrics and contribute to operation strategy-setting

• Use analytics to drive key success metrics related to revenue generation and user growth

• Evaluate and recommend growth, monetization or retention plans by identifying potential outcomes and returns

• Establish partnerships to deepen and strengthen engagement with the community

• Monitor player sentiments and community feedback

• Translation and proof reading of project documents

• Communicate with overseas and local product teams

• Control project quality and resolve the problems effectively

• Translating various content from English to Korean and vice versa.

Requirements

• Minimum 3 years of relevant working experience in similar capacity

• Strong interest and passion in gaming

• Experience in launching and managing PC or mobile game

• Strong logical thinking, analytical and problem-solving skills

• Able to handle multiple tasks in an organized manner and deliver under pressure

• Excellent written and verbal communication skills.in Korean and English (to liaise with Korean and English clients) is priority

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Office Manager & IT Support

Fintonia Group is a Singapore licensed asset manager, combining a strong background in traditional finance with disruptive technology.

You will be joining a fun and fast-paced environment and will be working with a small team of seasoned industry professionals with experience working at top tier global investment banks and industry leaders.

Fintonia Group has launched the first Bitcoin tracker fund managed by a Monetary Authority of Singapore licensed fund manager, and has also obtained a provisional license from the Dubai Virtual Assets Regulatory Authority.

We are looking for a driven and experienced Office & IT Admin Executive to support Fintonia's administrative and IT requirements in Singapore and across our various offices. This role will suit a high performing individual who is well organised, technologically savvy and results focused. It is a part-time role that will be equivalent to 3 days a week in the office.

The Role:

The Office & IT Administrator is integral to ensuring that Fintonia Group’s office operations are efficient, professional, and aligned with our corporate standards. This role encompasses comprehensive management of physical and procedural office needs, along with overseeing key administrative projects that support our growth and operational excellence. This part-time position (3 days a week) is ideal for someone who is meticulously organized, proactive, and experienced in handling a wide range of administrative and executive support-related tasks.

Your responsibilities will include:

1. Office Management

• Maintain an orderly office environment that is conducive to efficiency and is in alignment with company standards.
• Manage all office logistics, including supply inventory control, procurement of office items, and the maintenance of office equipment and facilities.
• Oversee the setup and upkeep of office infrastructure, ensuring all spaces are functional and reflect the company’s professional image.
• Coordinate with IT support to resolve any technical issues and maintain office equipment such as printers, computers, and telecommunication systems.

2. Administrative Projects

• Initiate and manage administrative projects that improve office operations, such as office moves, layout changes, or the implementation of new systems and processes.
• Work closely with management to understand project requirements and goals, developing project plans that align with business objectives.
• Track progress, manage timelines, and ensure stakeholders are informed of developments and project outcomes.
• Evaluate the effectiveness of new processes post-implementation and make adjustments as necessary to optimize operations.

3. HR Support

• Support HR initiatives such as recruitment logistics, employee onboarding processes, and maintaining personnel records.
• Assist in coordinating HR activities and documentation, ensuring compliance with statutory regulations and company policies.

4. Information Technology Support

• Troubleshoot basic IT issues: Assist staff with the resolution of basic hardware and software issues, including setting up workstations, managing printer setups, and basic troubleshooting of office networks and connectivity problems.
• Liaise with IT vendors and support services: Serve as the primary point of contact for external IT service providers and vendors. Coordinate service calls and follow-ups to ensure effective resolution of more complex IT issues.
• Manage software updates and licenses: Oversee the installation and updating of software, ensuring all office systems are running the latest versions and maintain logs of software licenses and renewals.

5. Vendor and Stakeholder Relations

• Establish and maintain strong relationships with vendors and external partners to manage procurement and contracts effectively.
• Negotiate with service providers to secure cost-effective services and supplies.

Qualifications and Experience:

• Minimum of a diploma
• At least 7 years of professional experience in office administration or a closely related field, particularly in managing office operations and leading administrative projects.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite and Google Enterprise Suite of tools and adept at learning new software tools.
• Excellent communication skills, capable of effectively managing tasks and prioritizing workload.
• Experience in supporting HR functions and familiarity with HR practices are advantageous.
• Mandarin language skills will be well regarded

Job Descriptions:

• Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities for trucking (4%) and ocean freight (1%).
• Collaborate with 3PL warehouses, freight providers, and relevant stakeholders to resolve shipment issues, including documentation, cargo damage,discrepancies, and other related concerns.
• Respond promptly and professionally to stakeholders' inquiries, addressing shipment queries, issues, and providing necessary assistance.
• Manage service recovery efforts, including containment of escalations, conflict resolution, and conducting investigations to identify root causes.
• Oversee the performance of the 3PL transportation team and freight providers, ensuring that agreed-upon service standards and key performance indicators (KPIs) are met consistently.
• Assist in identifying and implementing enhancement requests related to both operations and systems, aiming to improve efficiency and service quality.

Requirements:

• A minimum of 5 years of work experience in a similar role.
• Must have experience in air freight operations support, preferably within semiconductor companies or handling semiconductor shipments.
• Proven experience working with forwarders, integrators, and premium service carriers.
• Solid working knowledge of shipment Incoterms, shipment liabilities, and claims processes.
• Ability to provide support during weekends for urgent shipments, particularly during peak periods (remote support is available).
• Strong communication skills, with the ability to respond professionally via email, meetings, and phone calls.
• Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
• Willingness to travel to ALPS for warehouse visits, particularly during quarter-end periods.
• Availability and commitment to work hands-on during peak quarter months, which are in March, June, September, and December.
• Independent, responsible, resourceful, and a fast learner with a strong sense of urgency.

Good to Have:

• A diploma or degree in a related field is preferred.
• Knowledge of customs permits and Free Trade Zone (FTZ) requirements.
• Familiarity with the SAP system is advantageous.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: L79YV6V5

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Remus Gan | Registration No: R21102972

Job Description

Responsibilities :

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Required Skills :

• Intermediate knowledge and hands on experiences in SQL and Linux
• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Experience of Job scheduling, Kafka, and ActiveMQ..
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA Number: 11C4879

• Pursue sales and generate opportunities from new customer accounts through marketing efforts
• Accounts servicing
• Follow up on all sales leads in a timely and effective manner
  Maintain good inter-department relationships and procedures as well as to deliver excellent customer service at all times
• Prepare daily sales report and ad-hoc marketing job duties as requested by head of department

Requirements

• With experience in related field
• Pleasant personality and able to interact with all levels
• Possess own transport preferred
• Good communication and interpersonal skills
  

Job Requirements:

• Min ITE & above
• Preferred to have class 3 driving license

Job Responsibilities:

• Serves customers by identifying their needs and engineering adaptions of products and services
• Provides quotation and technical support to customers
• Contributes to team effort by accomplishing related results as needed

My client is one of the leading supplier for high-quality industrial parts, evolving from a hardware supplier specializing in industrial piping and valve supplies to representing global manufacturers known for their commitment to quality and environmentally responsible practices.

• Permanent Position : Sales Engineer
• Salary : Attractive Remuneration + VB + AWS + Transport & Mobile Allowance + Commission
• Location : North
• Working Hours : Office, Monday to Friday

The role involves taking on lead generation responsibilities, which include conducting market research, developing solutions, prospecting, and expanding referral networks to identify potential clients.

Responsibilities:

• Proactively identify and qualify new leads, conducting initial outreach and arranging meetings to introduce products or services.
• Engage in consultative selling to understand client needs, propose tailored solutions, cross-sell and up-sell where applicable, and provide expert advice to add value to the client relationship.
• Build and nurture long-term client relationships through regular updates, product introductions, and follow-ups to maintain engagement and encourage loyalty.
• Collaborate with clients to co-create engineering solutions, drawing on technical knowledge to address unique client challenges effectively.
• Oversee the full sales cycle, from prospecting to deal closure and post-sales support, ensuring smooth transitions and consistent customer satisfaction.
• Prepare and deliver compelling, customized presentations and proposals that highlight product features and technical advantages to meet client needs.
• Stay updated on market trends, competitor offerings, and industry developments to proactively address client needs and differentiate company products.
• Develop accurate cost estimates, tenders, and proposals for client projects, ensuring alignment with client expectations and company standards.

Requirements:

• Possess at least a Diploma in Engineering
• Minimum 3 years of experience in technical and/or engineering sales preferably in refineries/petrochemical plants/pharmaceutical plants or related industries.
• Possess own vehicle

Next Step:

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

EA License No. – 23C2060 |EA Registration No. - R2092390

Job Overview:

We are looking for a dynamic and resourceful Marketing Specialist with a strong focus on event management and influencer sourcing. The ideal candidate will have a proven ability to organize, host, and participate in both local and international events, while building and maintaining relationships with influencers, partners, and guests. This role requires exceptional communication skills, creativity, and the ability to work cross-functionally with design teams to ensure engaging event promotions.

Key Responsibilities:

• Plan, coordinate, and execute a variety of events, including product launches, conferences, and international events. This includes end-to-end event logistics, from invitations to on-the-ground execution.
• Identify, engage, and cultivate relationships with influencers, ensuring their participation in key events and marketing campaigns.
• Represent the company at global conferences, network with industry leaders, and contribute to international marketing strategies.
• Work closely with internal stakeholders, team members, and external partners to ensure seamless collaboration and communication.
• Proactive member of events team, providing ideas and feedback beyond marketing elements of event.
• Write compelling copy for all promotional materials.
• Serve as main point of contact, handle queries and provide advice to stakeholders
• Managing vendor relationship in terms of both monetary budget and quality

Requirements:

As a Marketing Specialist, you should ideally possess the following

• Minimum 1 years’ experience in marketing for B2B events, particularly for large conferences.
• Educated to degree level or higher.
• Good understanding of the latest marketing trends for B2B events.
• Strong copy writing skills.
• Great attention to details.
• Bilingual in English and Mandarin

Benefits:

Company benefits include but are not limited to the following items

• Health insurance: The company provides health insurance for employees.
• Flexible working hours: No clock-in/clock-out required.
• Training and development: Offers career development opportunities and training courses to support employees' personal and professional growth.
• Afternoon tea: Provided every Friday afternoon.
• Social activities: Regularly organizes employee events and team-building activities to promote teamwork and cohesion.
• Access to Amenities: Access to gym and swimming pool in the office building
• Women's growth plan: Such as Women's Leadership Training: Provides specialized leadership training courses tailored for female employees to help them develop leadership skills and confidence.

Job Overview:

MainNet is seeking a strategic and driven Asset Risk Control Specialist to lead risk management initiatives for treasury bills, traditional funds, and other securities with a strong focus on data analytics, algorithm development, and coding capabilities. This role requires expertise in securities, experience with quantitative analysis, and the ability to develop and implement risk algorithms.

The ideal candidate will work closely with cross-functional teams to build and execute data-driven risk strategies, ensuring compliance and promoting stability across Mainnet‘s product portfolio.

Key Responsibilities:

• Design and implement risk management frameworks focused on T-Bills, traditional fund products, and other securities, using advanced data analysis and algorithmic models to quantify risk.
• Develop custom risk algorithms and quantitative models in collaboration with data science and engineering teams to enhance risk forecasting and scenario analysis.
• Conduct market risk assessments for securities, with special attention to interest rate fluctuations, credit risk, and liquidity analysis for T-Bills and funds.
• Utilize coding and data analytics tools (e.g., Python, R, SQL) to automate risk reporting and build dashboards for real-time risk monitoring and insights.
• Collaborate with compliance and investment teams to align risk models with regulatory requirements and internal guidelines for securities.
• Perform back testing and validation of risk models to ensure their accuracy and effectiveness in forecasting risk for diverse investment products.
• Lead scenario analysis and stress testing across T-Bill and securities portfolios to evaluate resilience under adverse market conditions.
• Work with IT teams to assess and mitigate potential technology-related risks within the algorithmic trading and risk management processes.
• Build automated and robust processes for financial risk monitoring and reporting, and associated analytics
• Stay updated on advancements in fintech and machine learning to continuously improve Mainnet Digital’s risk analysis and management tools.
• Train internal stakeholders on the technical and regulatory aspects of risk management, promoting a data-driven approach to risk awareness across the organization.

Job Requirements

• Bachelor’s degree in Finance, Quantitative Finance, Computer Science, or a related field; advanced certifications (e.g., FRM, CFA) or a Master’s degree is preferred.
• 5+ years of experience in risk management, with expertise in T-Bills, traditional funds, and securities, and a strong background in data analysis and algorithm development.
• In-depth knowledge of securities, and regulatory requirements within financial services.
• Proven experience in developing and implementing quantitative models for market, credit, and operational risk.
• Strong analytical skills, with the ability to interpret complex data sets and draw actionable insights for risk mitigation.
• Excellent communication and interpersonal skills, capable of working collaboratively with cross-functional teams and presenting technical findings to non-technical stakeholders.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.

Preferred Qualifications:

• Experience in fintech, digital currency, or blockchain industries.
• Familiarity with SQL, Python, or other data analytics and reporting tools.

Why Join MainNet ?

As a Asset Risk Control Specialist you’ll be at the forefront of innovation in risk management at Mainnet . This role provides a unique opportunity to apply technical skills and quantitative analysis to mitigate risk and drive strategic value in a cutting-edge fintech environment.

If you’re ready to make an impact and help shape the future of MainNet, we encourage you to apply!

Please send your CV to [email protected]

Job Requirements:

• Min ITE & above
• Preferred to have class 3 driving license

Job Responsibilities:

• Serves customers by identifying their needs and engineering adaptions of products and services
• Provides quotation and technical support to customers
• Contributes to team effort by accomplishing related results as needed

My client is a leading airline committed to providing exceptional service and innovative solutions in the aviation industry. We are seeking a dynamic and results-driven Trade Sales Professional to join our team and drive our trade sales efforts

• Create and implement innovative sales strategies to increase airline passenger sales and achieve revenue targets.
• Market Analysis: Conduct in-depth market research to identify trends, opportunities, and competitive insights, using this information to inform sales strategies.
• Identify and establish partnerships with various organizations, including TMCs, corporations, wholesalers, distributors, retailers, and other businesses involved in the distribution and resale of airline tickets, to boost passenger sales.
• Build and maintain strong relationships with trade partners
• Negotiate and manage sales contracts, ensuring favorable terms and compliance with company policies and regulations.
• Monitor and analyze sales performance, using data-driven insights to make informed decisions and adjust strategies as needed.

Requirement

• Minimum of 5-7 years of experience in sales management, with a proven track record of meeting or exceeding sales targets.
• Excellent negotiation and communication skills.
• Highly motivated, results-oriented, and capable of working under pressure.
• Understanding of the airline industry, including regulations, market dynamics, and customer needs.

Interested applicants please send your CV to [email protected] OR you can contact Marco Chong @ +65 91130054

EA License Number: 16S8131

Recruiter License Number: R1215814

Job Requirements:

• Min ITE & above
• Preferred to have class 3 driving license

Job Responsibilities:

• Serves customers by identifying their needs and engineering adaptions of products and services
• Provides quotation and technical support to customers
• Contributes to team effort by accomplishing related results as needed