We are seeking a dynamic and organized individual to join our Telco Team as an Operations Support Specialist. This role will play a pivotal part in maintaining smooth operations within the telecommunications department by managing invoices, handling escalations, and assisting with key projects. The ideal candidate will bring a strong attention to detail, effective communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
1. Invoice Payments Management:
Timely processing and approval of vendor invoices.
Verification of invoice accuracy and compliance with contract terms.
Coordination with the Finance team to ensure timely payment to vendors.
2. Line Operations:
Conduct regular line audits to identify discrepancies, anomalies, or non-compliance in mobile line data.
Collaborate with the IT and Telecom teams to resolve audit findings and ensure data accuracy.
Implement improvements to audit processes to enhance efficiency and accuracy.
3. Telco Request Management:
Receive and manage telecom service requests through task management systems.
Ensure requests are assigned, tracked, and resolved within defined SLAs.
Collaborate with various stakeholders to fulfill service requests promptly.
4. User Escalations:
Act as a point of contact for users experiencing issues or escalations related to telecom services.
Investigate and resolve user concerns in a timely and customer-focused manner.
Escalate complex issues to appropriate teams for resolution.
5. Process Improvement & Project Support
Process Analysis: Analyzing existing processes to identify areas for improvement, inefficiencies, and bottlenecks.
Recommendations: Developing and proposing process improvement recommendations, including changes to workflows, procedures, and systems.
Project Support: Assisting project managers and teams in various project-related tasks, such as data analysis, documentation, and coordination.
Qualifications:
2-3 years experience
Bachelor's degree in Business, Telecommunications, or a related field (or equivalent work experience).
Proven experience in operations support, invoice management, and project coordination within the telecommunications or related industry.
Strong analytical skills with the ability to gather and interpret data for informed decision-making.
Excellent communication skills, both written and verbal, to effectively interact with internal teams and external vendors.
Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously.
Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
Self-motivated and proactive with a problem-solving mindset to address operational challenges and escalations.
Ability to work collaboratively in a cross-functional team environment.
We regret to inform that only shortlisted candidates will be notified / contacted.
For more information you can email Rashpal Singh in our Singapore office on [email protected] quoting Job Reference Rashpal Singh 540563.
Job Reference: Rashpal Singh 540563
EA Registration No: Rashpal Singh, R23112174
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
