Castlery is looking for a Senior Sales Specialist to join our Sales team. Our flagship store, situated at Orchard Liat Towers totaling a 24,000 sq ft across two floors - our largest showroom to date, is aimed to to provide an enhanced store experience that complements the customer’s online-to-offline shopping experience.

Come join us if you have a strong sense of where we're going and what we have to offer.

What you’ll be doing

In this role, you will be responsible for ensuring excellence in both customer and team experiences on the floor. Your primary focus will be on daily floor operations, business reporting, and fostering a positive, fun and productive work environment.

• Oversee and manage the customer experience on the floor, ensuring high levels of satisfaction and loyalty.
• Responsible for the conversion of sales from walk-in customers, emails, chats, and other sales channels.
• Maintain your knowledge of our furniture products and different line of furniture solutions we can provide.
• Recommend design-focused solutions tailored to customers’ requirements (style of home décor desired, floor plan, etc.).
• Achieve individual KPI and the “golden standard” set by the head of sales department.
• Support day-to-day operations & company communication to the sales team, from prioritising and adapting to daily business needs in the moment.
• Work closely with cross departments to ensure smooth operation and customer satisfaction are met.
• Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
• Perform other roles within the store such as maintaining visual standards and assisting other team members.

What you’ll need

• Minimum 1 year of experience in B2C sales or sales experience in a retail environment.
• Prior experience in furniture or homewares would be an added advantage.
• You can work in a fast-paced environment.
• You have a proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
• You are committed to giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.
• You have a commitment to quality with exceptional attention to detail.
• You have good work ethic and can present yourself well.
• You are an excellent team player.
• You have a strong knowledge of MS Office (Word, Excel, and Outlook).
• Always curious, you stay relevant and updated with furniture trends, ready to apply your learning in customer interactions.

Location and Working Hours Information:

• Location: 541 Orchard Rd, Singapore 238881, Liat Towers
• Working hours: Retail hours, 5 days a week including weekends & public holidays

Responsibilities & Duties

•Identify business opportunities and procure new business clients

•Display good product knowledge and positive work attitude

•Execution of sales as outlined by the Management

•Any other duties as and when assigned by the Management

Remuneration

•5 days week, 9am to 6pm

•Gross monthly salary $1,800+ Transport Allowance $300+ Commission

•Product Training/ Medical Leave/ Annual Leave

Shi Minjie

CT HR Consultants Pte Ltd

EA License No. 06C5499

EA Personnel Registration Number: R24125515

Job Overview: The Product Specialist for Chocolates and Cookies (B2B Sales Focus) will be responsible for managing the product portfolio, driving sales strategies, and increasing market share for the company’s chocolate and cookie products within the B2B (Business-to-Business) segment. The ideal candidate will have strong sales acumen, experience in the food industry, and the ability to develop customized product solutions to meet the unique needs of B2B clients. This role is slated for fast-track to a managerial position upon achieving key performance indicators (KPIs), providing excellent career growth opportunities.

Key Responsibilities:

1. B2B Sales Strategy & Market Expansion:
   • Identify new business opportunities, target accounts, and verticals for growth within the chocolate and cookie categories.
   • Negotiate and close deals with key business clients, ensuring competitive pricing, optimal terms, and long-term partnerships.
   • Build and maintain strong relationships with existing B2B customers to ensure satisfaction, repeat business, and identify upselling or cross-selling opportunities.
2. Product Portfolio Management:
   • Oversee and manage the B2B product portfolio for chocolates and cookies, ensuring that products meet the specific requirements of business clients, including packaging, portion sizes, and customization needs.
   • Collaborate with the marketing team to create tailored product offerings and promotional packages for B2B customers.
3. Market Analysis & Client Insights:
   • Conduct thorough market research to understand the needs, preferences, and challenges of B2B customers in the chocolate and cookie sectors.
   • Gather feedback from clients to adapt and improve the product offering, ensuring that products meet their business objectives and contribute to their success.
   • Monitor industry trends, customer demands, and competitor activities to proactively adapt the product line and sales strategies to maintain a competitive edge.
4. Customer Relationship Management:
   • Establish and maintain strong, long-term relationships with key business clients, acting as the primary point of contact for product inquiries, pricing, and support.
   • Provide excellent customer service by resolving issues, addressing concerns, and ensuring that business clients are satisfied with product quality, delivery timelines, and support.
   • Monitor and analyze customer satisfaction to drive improvements in service delivery and strengthen client loyalty.
5. Sales Reporting:
   • Provide regular updates to senior management on sales progress, new opportunities, and competitive landscape.

Qualifications:

• 3+ years of experience in B2B sales or product management within the food industry (confectionery or related experience preferred).
• Demonstrated ability to manage product portfolios and sales strategies in a business-to-business context.
• Excellent communication, negotiation, and interpersonal skills, with a focus on building strong client relationships.
• Strong analytical skills and the ability to use market data to drive sales strategies and product decisions.

Desired Skills:

• Experience in selling to foodservice, distributors, retailers, or wholesale clients in the confectionery or snack food sector.
• Ability to create customized product solutions and marketing materials for B2B clients.
• Passion for chocolates, cookies, and the confectionery industry, with the ability to advocate for products enthusiastically to business clients.

Benefits:

• Competitive salary with performance-based incentives.
• Career growth opportunities.
• Employee discounts on products.

The Product Specialist for Chocolates and Cookies (B2B Sales Focus) is a key role that will drive the growth of the company's product portfolio in the B2B market. By combining product knowledge, sales expertise, and relationship-building skills, this role will help increase market share and expand the company's footprint within the chocolate and cookie sectors.

Our company is expanding looking for like-minded and driven individuals, to grow and achieve greater heights together! We represent international clients to provide them with effective sales and marketing strategies to boost clients’ sales revenue and brand awareness.

Responsibilities

- Drive customer acquisition through events/roadshow

- Ensure smooth operations in events/roadshow

- Team strategic thinking to meet clients expectations

What we offer

- 1-to-1 mentorship (no experience are welcome)

- Teamwork and fun environment

- Career advancement opportunities

- Personal development opportunities

Great things are never done by one person, they’re done by a team -Steve Jobs

Join us to be part of the growing team!

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Good knowledge of school systems such as School/Student Information Management System (SIMS), Content Management System (Joomla, Drupal), and Learning Management System (Moodle)
• Handle internal mailbox relating to issues on applications coming from internal counterparts such as teachers, administrators, students, etc.
• Able to read and understand issues and escalate to relevant channels and L2 application support
• Diagnose, troubleshoot, and resolve application issues
• Plan and gather new requirements from stakeholders and write the Business Requirements Document (BRD) and work with the vendors to develop the solutions
• A responsible individual who will hold self-accountable to follow through issues
• Good written English that can effectively communicate the resolution back to the requestor
• Work in a School environment
• This is a temporary job, to stand in for a full-time staff who is going on maternity leave from 13 Jan - 31 Jan 2025

You will report to the Business Development Manager and will assist to answer questions from customer about our company’s products and/or services.

Delivering information about our company’s offering, understanding potential customer’s needs to pitch for new sales. And support existing customers by helping them to resolve their service issue, determining the root cause, rectifying the necessary and explanation or addressing the matter if required. Contact relevant internal stakeholder to rectify and then clarifying with customer, quickly escalate the situation internally for customer if necessary, and follow up with internal stakeholder and customer until customer issue has been resolved.

Responsibilities

• Coordinate for sales team by managing schedules, filing confidential documents and communicating important and relevant information.
• Price update to internal stakeholders and system. (Monthly, quarterly or new model)
• Update sales performance (weekly) and record sales department KPI
• Generate reports (Weekly & monthly basis)
• Communicate and coordinate with internal departments on sales planning
• Respond promptly to customer inquiries, manage all incoming customer queries, issues or grievances with patience, positivity and professionalism over the phone and/or via emails;
• Keep records of customer interactions, record details of inquiries or complaints and actions taken by relevant colleagues;
• Follow up to ensure that appropriate actions were taken on customers' issues or requests and that customer issue has been revolved successfully;
• Report unresolved customer grievances or special requests to Business Development Manager for further investigations
• Communicate with customers to chase payment for unpaid invoices while maintaining professionalism and strong customer relationships.
• Any other ad-hoc duties.

Requirements

• Candidate must possess at least Professional Certificate / O’ Level / NITEC or recognised diploma in a related field;
• Minimum 1 year of experience in similar position;
• Experience in international movements of goods, freight forwarding or logistics industry would be an added advantage;
• Excellent communication skills; proficiency in Microsoft Office applications
• Mature, detail oriented & well organized; able to work independently with minimal supervision;
• Good team player, positive attitude and willing to learn;
• Skilled in working cross culturally and in developing relationships with colleagues;
• Preferably Junior Executive Level

Job Responsibility

• Provide support to incoming sales from generating quotation/ order to delivery order/invoices.
• Maintain stock level for specific product range and order parts from Principals/ Suppliers.
• Liaise with principals/ suppliers with regards to the arrival of parts and pricing.
• Follow up on outstanding sales and purchase orders.
• Assist in debt collection.
• General monthly report and sales forecast supporting document.
• Key in database and perform electronic mailing program.
• Optimize customer satisfaction level and provide excellent customer services.

Job Requirements

• At least Diploma in any faculty
• Min 1 years relevant experience/Fresh Graduate are welcome
• Able to learn fast and be independent

You will report to the Business Development Manager and will assist to answer questions from customer about our company’s products and/or services.

Delivering information about our company’s offering, understanding potential customer’s needs to pitch for new sales. And support existing customers by helping them to resolve their service issue, determining the root cause, rectifying the necessary and explanation or addressing the matter if required. Contact relevant internal stakeholder to rectify and then clarifying with customer, quickly escalate the situation internally for customer if necessary, and follow up with internal stakeholder and customer until customer issue has been resolved.

Responsibilities

• Coordinate for sales team by managing schedules, filing confidential documents and communicating important and relevant information.
• Price update to internal stakeholders and system. (Monthly, quarterly or new model
• Update sales performance (weekly) and record sales department KPI
• Generate reports (Weekly & monthly basis)
• Communicate and coordinate with internal departments on sales planning
• Respond promptly to customer inquiries, manage all incoming customer queries, issues or grievances with patience, positivity and professionalism over the phone and/or via emails;
• Keep records of customer interactions, record details of inquiries or complaints and actions taken by relevant colleagues;
• Follow up to ensure that appropriate actions were taken on customers' issues or requests and that customer issue has been revolved successfully;
• Report unresolved customer grievances or special requests to Business Development Manager for further investigations
• Communicate with customers to chase payment for unpaid invoices while maintaining professionalism and strong customer relationships.
• Any other ad-hoc duties.

Requirements

• Candidate must possess at least Professional Certificate / O’ Level / NITEC or recognised diploma in a related field;
• Minimum 1 year of experience in similar position;
• Experience in international movements of goods, freight forwarding or logistics industry would be an added advantage;
• Excellent communication skills; proficiency in Microsoft Office applications
• Mature, detail oriented & well organized; able to work independently with minimal supervision;
• Good team player, positive attitude and willing to learn;
• Skilled in working cross culturally and in developing relationships with colleagues;
• Preferably Junior Executive Level

The role of EHS Specialist / Senior EHS Specialist to cover our sites at Tuas view, Ave 20 lab, Ave 8 Warehouse, TCM Micron and TCM Siltronic.
Objective is to ensure all sites are meeting regulatory requirements and EHS programs are implemented across the sites.

Position Purpose:

The purpose of the position is to:

• Ensure that corrective actions are taken for all findings and observation, and incidents are investigated thoroughly to identify the root cause.
• Support arranging statutory medical examination and training requirement.
• Review risk assessment and facilitate internal ISO 45001, 14001 and SS651 audits.
• Lead the Company emergency team and facilitate necessary audit and training.

Major Position Responsibilities:

• Develop and implement EHS program and EHS Culture initiatives for facilities.
• Conduct audits and inspection to identify the potential hazards and ensure corrective actions.
• Ensure compliance with local EHS legislation and company internal requirements.
• Ensure EHS programs are align with corporate EHS policies, objectives & targets, ISO14001, ISO45001 and SS651 requirements.
• Collaborate with cross functional teams to promote EHS best practices and lead the risk assessment for the facility.
• Lead the Certified Emergency Response Team (CERT) requirements in all the facilities (incl routine inspection, training, and audit)
• Lead in workplace incident investigation and Root Cause Analysis (RCA) to ensure corrective and preventive actions are adequate.
• Support Industrial Hygiene and Environmental monitoring activities in the plants, labs and warehouses.
• Drive ‘green’ environmental initiatives, ergonomic projects, and continuous improvement projects in the facilities
• Identify training requirement and conduct/ arrange necessary training.

Performs other duties as assigned by Senior EHS Manager

Qualifications and Experience:

• Bachelor’s degree or Diploma in related field (safety, environmental, chemical engineering, or equivalent).
• 3-5 years of experience, preferred experience in electronic, semiconductor, chemical, pharmaceutical industry, or similar manufacturing environment.
• Proficient in Microsoft Office & Teams.
• Good knowledge of Singapore environmental, occupational safety and health regulations.

Skills and Abilities / Core Competencies and other information:

• Business – Able to work across functional areas and levels of the organization, project team organization and building, problem recognition and solving.
• Behavioral – Positive attitude, Proactive, Self-motivated and ability to work with limited supervision, strong written and oral communication skills.
• Able to differentiate color for work purposes
• Liaise and coordinate with different functional departments and members.

Candidates with more than 5+ years of experience may be considered for Senior EHS Specialist Position.

• Design, plan, and implement infrastructure solutions, and working closely with the IT Team and various stakeholders to manage IT projects and events, facilitating seamless communication and collaboration to achieve the IT team’s goals
• Maintain IT equipment and systems to support operations and employees while upholding Company compliance standards
• Manage IT procurement processes and build strong relationships with vendors to secure the best technology and services for the Company’s needs
• Maintain documentation for IT systems, inventory, user accounts, policies and procedures, and streamline processes, ensuring efficiency and clarity in all technology-related initiatives

• Degree/ Diploma holder in Computer Science, Engineering, or equivalent preferred
• Minimum 2-3 years of experience in handling IT infrastructure planning, implementation, and support escalations
• Knowledge of infrastructure best practices, systems, processes, and methodologies with strong problem-solving and analytical skills
• Proficiency in Microsoft products including Windows, M365, Office, Teams, and SharePoint
• Strong interpersonal and communication skills, with prior experience working in a multi-cultural environment and fluency in English communication

• Perm with hybrid work arrangements
• Strong L1 support with some regional experience and have supported large user headcount (i.e. >1500)
• Ability to manage both Mac ad Windows OS and be familiar with tools such as O365, Active Directory, Microsoft Exchange Administration, Bitlocker, etc.
• Good communication skills

Job Description

• Monitoring, maintaining, troubleshooting computer systems and networks problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Install and set up laptops, printers, phones, operating systems, and applications (and other necessary equipment)
• Image computers according to specification using SCCM/JAMF/MDM
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Repair and support equipment as necessary
• Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
• Ad hoc tasks and projects as needed

Requirements

• 5 - 8 years prior experience in a helpdesk support role with strong troubleshooting and problem-solving mindset
• Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
• Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote-control support tools
• Confident in managing relationships with APJ stakeholders across levels and vendors
• Proven operator in processing support requests across APJ amongst other priorities
• Team player mentality in a regional & global team
• Ability to work independently in a fast-paced environment
• Can work in flexible hours within a global team

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Opportunity

Adecco is partnering with a MNC Freight Forwarding Company, and we are looking for a Sales Support Executive (Quotation) to join their business! Reporting to the Customer Service Manager.

• Permanent, Full-time opportunity
• Location: East region, Changi South (Expo MRT)
• Working hours: Monday - Friday, 9am - 6pm
• Salary Package: up to $3,500 basic + AWS + VB

The Job

• Provide admin support such as logistics rates and quotation for the Sales team
• Serve as the main point of contact for client inquiries, request, and issue.
• Process customer order for shipment client order with HQ based in Italy
• Coordinate with the operation team regarding customer order to prepare for shipment document
• Address customer issue and concern related to shipment, delivery delays or other logistics issue by working closely with internal departments.

The Talent

• Basic knowledge of International Logistics Services will be advantages
• Minimum 1 year of relevant experience in logistics / forwarding related industry

About Us

SOHOO Singapore is a lifestyle brand with nearly three decades of expertise in traditional craftsmanship and innovative furniture design. We combine Oriental woodworking techniques with contemporary aesthetics to offer customers high-quality, bespoke pieces that elevate their living spaces. We are expanding our team and are seeking a Sales with experience in sales and a passion for handcrafted furniture.

Job Responsibilities

Sales and Customer Engagement

• Achieve individual sales targets by engaging with customers and providing personalized recommendations.
• Build strong relationships with clients by understanding their needs and offering tailored solutions.
• Provide detailed product knowledge, including the materials, craftsmanship, and heritage of our furniture pieces.
• Handle inquiries and guide customers through the buying process, ensuring a seamless and pleasant experience.

Marketing and Promotional Support

• Assist in implementing in-store promotions and campaigns to boost sales.
• Collaborate with the marketing team to highlight key products and promotions through social media and store displays.
• Collect customer feedback and report on market trends to improve sales strategies.

Store Operations

• Maintain the store's visual presentation to ensure a welcoming and premium shopping experience.
• Manage inventory and ensure product displays are well-organized and appealing.
• Handle basic administrative tasks related to sales transactions and documentation.

Requirements

• Proven experience in sales roles (preferably in furniture or lifestyle retail).
• Fluent in both English and Mandarin (to liaise with a diverse customer base).
• Strong interpersonal skills with a customer-focused attitude.
• Ability to work in a team-oriented environment while achieving individual sales goals.
• Passion for design, furniture, or craftsmanship is highly desirable.
• Available to work on weekends and public holidays as required.

Working Hours

• Weekdays: 10:00 AM - 6:00 PM (1-hour lunch break)
• Weekends: 10:00 AM - 8:00 PM (1-hour lunch break)

Benefits

• Competitive commission structure with uncapped earning potential.
• Flexible leave arrangements (7 days annual leave).
• Opportunity to work in a creative, design-driven environment.
• Training on product knowledge and sales techniques provided.

Job Responsibilities:

1. Achieve daily performance targets effectively.

2. Regularly visit and service OT customers within the assigned territory according to a fixed schedule and route.

3. Implement the distribution, display, merchandising, promotion, and inventory management of products in stores.

4. Implement the distribution of product categories and items, optimize product descriptions, and manage inventory for platform/hypermarket O2O.

5. Obtain customer orders, coordinate delivery, and provide after-sales service.

6. Effectively use the sales system to ensure data accuracy.

Job Requirements:

1. Age 22 or above.

2. Associate's degree and above in Marketing or Business Management or related fields.

3. Fluency in English.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Sales - Electrical Engineering Sales Required, good communication skills, friendly disposition, eager to learn, passion for sales. Job training is provided.

Able to meet customers, presentation to customers, follow up with customers, prepare quotations, job tender submission.

Please email your CV to [email protected] Thank you.

We welcome you to join our friendly-working environment!

A company that emphasize on work-life balance

Job Description:

• Handles incoming calls and walk-in customers with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
• Manage incoming phone calls, emails, messages and chats on social media platform
• Scheduling technicians job
• Liasing with brands key personnel
• Ad-hoc assignments

Requirements:

• Organizational skills
• Telecommunication skills - verbal and written
• Computer literate, CRM, google sheets
• Leadership skills for handling both customer and team relationships
• Basic knowledge of home appliances usage
• Able to work as a team
• Prefably able to communicate in chinese with customer

5.5 working days/ week ( alternate saturday off days within staffs)

(A) Specific:

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• Provide service support and maintenance to HQ & Site Office.
• Troubleshoot Desktop / Server / Network / Security / Printer.
• Perform routine maintenance tasks which includes update patches, asset tracking, and status update.
• Liaise with distributors / vendors on application and technical information.
• Prepare and update multimedia slideshow or festival E-Card.

(B) Safety:

• To follow the safety procedures, rules and regulation and eliminate or reduce hazard at the workplace.

(A) Education, Qualifications & Special Training:

• NITEC or Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered
• Fresh graduates are welcome. Training will be provided.

(B) Knowledge & Skills:

• Required skills - Microsoft Outlook, Excel, Word and Power Point.
• In-depth knowledge of hardware and software.
• Up-to-date knowledge of the latest IT and software trends.
• Good working attitude, self-motivated and able to work independently.
• Ability to quickly establish good working relationships.
• Good communication skills (verbal and written).

(C) Experience:

• At least 1 year IT helpdesk support experience in technical support on network and application as well as troubleshooting desktop, server, network, security and printer.

Contract : 2 year renewable contract

Monthly Salary : $2200 to $4000

Job Description

· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT employees in all CLIENT locations.

· Perform asset tracking of all corporate devices (from purchase to disposal)

· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including, but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

· Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.

· Support the Team Lead in providing dedicated support for approximately 200 VIP users and be available for after-hours VIP (VP and above) support. Advanced notice will be provided by EDX team.

· Provide CLIENT employees with information and support related to CLIENT's corporate systems. Provide guidance to employees on how to perform self- service support and Service Desk's available modes of support.

· Monitoring of health of corporate systems and escalate abnormalities to the Team Lead.

· Escalate any company-wide incidents (disruptions or outages in CLIENT's corporate systems) to the Team Lead.

· Assist to implement service improvement plans approved by the EDX team.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Adhere to established processes and best practices within the IT

Service Desk playbook.

· Refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by CLIENT users

· Contribute to a positive team environment and embrace a culture of excellent customer service and continuous improvement.

· Continuously update skills and knowledge to stay current with industry trends and technologies.

For the 1 x Support Engineer

Nitec or Diploma in Computer Science, Information Technology, or a related field.

Certifications

For the 3 x Senior Support Engineer

· The below certificates (or equivalent) are preferred, but not mandatory

o Microsoft 365 Certified: Endpoint Administrator Associate

o Microsoft 365 Certified: Fundamentals

o CCNA

ITIL 4 Foundation Certification.

Technical Skills

· Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

· Expertise in macOS, iOS device management and troubleshooting.

· Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

· Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions

· Familiarity with meeting room video conferencing and AV solutions and troubleshooting.

Proficiency in using ESM tools such as ServiceNow.

Experience

For the 3 x Senior Support Engineer

· At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.

· Experience as system engineer/ system administration in any of the systems listed in Annex C is an added advantage.

· At least one of the senior engineers (or Team Lead) needs to have macOS experience.

For the 1 x Support Engineer

· At least 2 years of experience in a service desk or technical support role providing L1 support, with exposure to a variety of devices and applications

· in a corporate environment.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and analytical skills.

· Ability to work independently and collaboratively within a team.

· Strong time management and multitasking skills.

· High level of customer service orientation.

· Take ownership of assigned tickets and actively seek for solutions to resolve the ticket.

Ability to work in a fast-paced environment and work under pressure.

Statement Of Purpose (Overall Purpose of Job)

Handle and provide IT duties within the Company.
*

Major Duties & Responsibilities*
(A) Specific :

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• To provide service support and maintenance to HQ & Site Office.
• Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
• Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
• Maintain hardware and software inventory records for audit and asset management purposes.
• Protect the organizations value by keeping information confidential.
• Plan, develop and manage procedure for the smooth operations.
• Liaise with distributor/vendors on application and technical support.
• Prepare and update multimedia slideshow or festival E-Card.

(B) General :

• Handle and provide IT support within the Company.
• Manage and support daily operations and ad hoc requests and requirements.
• Others duties as assigned.

(C) Safety:

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• NITEC, Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good working attitude, self-motivated and able to work independently.
• Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
• In-depth knowledge of hardware and software.
• Ability to quickly establish good working relationships.
• Good communication skills (Verbal and written).

(C) Experience :

• Possess at least 1 year IT helpdesk support experience.
• Experience in providing technical support on network and application issues.
• Maintain and troubleshooting Desktop / Server / Network / Printer.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

1. Technical Skills

Operating Systems: Proficiency with common operating systems (Windows, macOS, Linux).

Hardware Knowledge: Ability to troubleshoot and maintain desktops, laptops, printers, and other peripherals.

Networking: Understanding of basic networking concepts such as TCP/IP, DNS, DHCP, and LAN/WAN technologies.

Software Support: Experience supporting common software applications, especially office suites (e.g., Microsoft 365) and enterprise software.

Active Directory: Experience managing user accounts, permissions, and group policies.

Remote Support Tools: Familiarity with tools like TeamViewer, Remote Desktop, or similar.

Ticketing Systems: Experience using ticketing systems (e.g., Jira, ServiceNow) to manage and resolve IT issues.

Cybersecurity Basics: Awareness of security best practices (e.g., antivirus software, firewalls, and data protection protocols).