Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.

As the Family Support Officer, you will be responsible to implement initiatives to strengthen attendance and social support for children and their families. This includes monitoring and analysing attendance records and other data to identify those requiring more support, engaging and building strong rapport with the parents, and working closely with them to identify and overcome barriers to improving attendance. You are to also work closely with various Social Service Agencies to ensure the children and their families receive the social support required.

Job Role & Responsibilities

• Carry out regular and effective engagements with parents:To plan ahead engagement strategies and carry out engagements with parents of identified children. You are to also assist the parents in carrying out action plans to overcome barriers to regular school attendance, working with the preschool teachers and other community agencies where useful. To propose and work closely with other departments on the development of necessary materials and resources to support preschool attendance, parenting and provide better social support to children.
  
• Case management and monitoring:To keep track of progress of all cases, reviewing and calibrating strategies in working with parents for better school attendance. To adopt a systems approach in identifying barriers to better school attendance, and work closely with the teachers and other community agencies to address them. To refer and/or work closely with other Social Support Agencies to ensure the children and their family receive the social support needed.
  
• To work closely with community agencies:To work closely with community and Social Service Agencies to provide holistic social support to children and their families in the course of working with them to improve school attendance.
  
• Data management and Reporting:To regularly monitor attendance records of children in E-Bridge centres and identify children for close follow up and case management to improve attendance. To prepare regular reports of cases and attendance tracking for discussions with supervisor and management. To support the department in meeting any reporting, service delivery requirements and submission of progress reports.
  
• Reviewing of initiatives and strategies to support the learning and social needs of children:To support the department in regular reviews of programmes, initiatives and strategies to ensure the learning and social needs of children. To assist in the implementation of new programmes and initiatives.
  

Job Requirements

• Diploma/degree in Social Work with minimum two years of experience working with families in a social community setting/preschool;
• Preferably be registered as a member with the Singapore Association of Social Workers

• Perform either manual or machine-based filling, labeling, and packing base on the product
• Handle the receipt, issuing, packing, checking, and recording of incoming and outgoing shipments
• Ensure timely delivery of goods to customer locations as required
• Select and pack materials or goods according to the specifications outlined in job sheets and delivery orders
• Assist with the loading and unloading of goods, ensuring proper handling
• Keep up-to-date records of materials and job orders within the system
• Maintain a tidy and organized workstation and production floor at all times
• Adhere to production guidelines, specifications, and safety standards
• Complete the final steps of production and ensure products are properly packaged for shipment
• Operate and maintain machinery and production equipment efficiently
• Monitor the production line and remove any defective materials or products
• Work effectively on the production line and strive to meet production targets
• Report any problems or concerns to the supervisor promptly

Job Requirements:

• Min GCE “O” level or equivalent
• Excellent leadership and communication skills.
• Possess excellent communication and interpersonal skill
• Experience in manufacturing setting

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

POSITION OVERVIEW:

We are seeking a skilled Senior or IT Support Specialist with a strong background in IT Infrastructure / network support with hands-on experience to join the Samsung Research Centre Singapore team. The ideal candidate will play a key role in maintaining and enhancing our IT infrastructure, include offices and data network/center by providing exceptional support to end-users, and ensuring optimal network performance within regional offices.

JOB RESPONSIBILITIES:

• Identify and resolve hardware and software issues for end-users, both onsite and remote.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Deploy laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft Office applications.
• Troubleshoot Wi-Fi or Network related issues.
• Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.
• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

QUALIFICATIONS & REQUIRED SKILLS:

• At least a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Solid understanding of ITIL framework and best practices for IT service management

Our client is an established MNC specialising in spare parts distribution for industrial clients, they are looking for a dynmic Customer Support Representative to join their team.

Main Job Description

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
• Compiles and generates various customer/sales report
• Contract review of customer purchase orders
• Capable of working unassisted with OEM and aftermarket customer requirements
• Maintain off-line sales systems as required (i.e., Product Master, FACT)
• Responds to customer pricing requests per established price list
• Interacts with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interfaces with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs
• Prepares and submits customer quotations per established price list
• Responds to internal and external customer question

Other Functions

• May respond to other administrative requests from Account Managers
• May input forecast information and/or participates in planning meetings
• Picks up and distributes department mail
• Cross train with other Customer Support Representatives
• May provide limited coverage (short term) for account management function
• Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment processing, after hour calls)
• May provide product or technical application information
• May assist in preparing customer account review packages
• Limited face-to-face customer contact, which may involve minimal travel
• Smaller international locations may require low-level product application work
• Actively participates with account receivables management (collection process, validate PO to sales order, collections, etc.)

Job Requirements:

• Expert knowledge of computer systems and software applications
• High level of professional communication and interpersonal skills
• Must work effectively in a team environment
• Able to multi-task, detail-oriented and able to prioritize work load efficiently
• Sound judgment and decision-making skills regarding routine, day-to-day functions
• Thorough understanding of the organization and internal resources
• May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written)
• Solid understanding of the sales process
• Able to understand and apply, to some extent, international commercial transaction specifics

• Report to the Team Lead and provide operations support at training ground
• Provide Pre and Post training support such as setting up and dismantle of training equipments
• Perform 'O' Level maintenance for training equipments
• Checked and maintain equipment after each training including stock count
• Candidates who require work passes need not apply
• Candidates are required to carry equipments with a load of at least 15kg
• Experience in handling instrumented training equipments
• Able to perform shift hours

Position: HR Admin Support

Job Responsibilities:

• Provide administrative support to the HR department in daily operations.
• Manage and update the Infotech database to ensure accurate and timely records.
• Archive HR-related paperwork, including policies and procedures, ensuring proper documentation management.
• Assist in the preparation and facilitation of new employee orientation programs.
• Support on-boarding and off-boarding processes for employees.
• Assist with the issuance, renewal, and cancellation of Work Permits and S Passes.
• Monitor and ensure workers’ courses are tracked and renewed as required.
• Willingness to visit sites as needed.
• Perform other ad-hoc duties as assigned by the HR team.

Requirements:

• Minimum education level: ITE / Secondary N/O Level.
• 1-2 years of relevant experience is preferred, but fresh graduates are welcome to apply.
• Good organizational and communication skills.
• Attention to detail and ability to handle multiple tasks efficiently.
• Basic knowledge of HR processes and related systems is a plus.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Job Description:

We are looking for an experienced Production Support Specialist to join our team. This role involves providing 24/7 application support, troubleshooting, and system optimization for production systems. The ideal candidate will have hands-on experience in Java-based applications, database management, and system monitoring, preferably within the banking or anti-money laundering domain.

Key Responsibilities:

1. Rotational Shift Support:

· Provide 24/7 rotational application support, ensuring continuous system availability.

2. Incident and Problem Management:

· Manage incidents and problems to minimize service interruptions.

· Identify root causes and resolve production issues related to performance and reliability.

3. System Monitoring and Health Checks:

· Monitor production systems using tools like Grafana to ensure SLAs are met.

· Conduct regular health checks and job scheduling for optimal system performance.

4. Troubleshooting and Optimization:

· Debug and resolve production issues across the software stack, including Java, Spring Boot, and Microservices.

· Proactively identify bottlenecks and implement solutions to prevent problems.

5. System Improvement and Automation:

· Continuously improve system efficiency through job automation and performance tuning.

· Identify and fix bugs to enhance reliability.

6. Technical Expertise:

· Utilize SQL Server/Oracle databases to write and debug SQL programs.

· Manage applications in Linux/Unix and Windows environments with scripting.

· Leverage tools like GIT Bitbucket and Jenkins for version control and CI/CD processes.

· Work with technologies such as Actimize or Hadoop (preferred).

Requirements:

Experience:

• 3–5 years of hands-on experience in Java, Spring Boot, and Microservices troubleshooting.

• 3–5 years of experience in production support for banking applications or anti-money laundering systems.

• Experience with Windows and Unix/Linux environments.

Technical Skills:

• Strong expertise in SQL Server/Oracle databases, with the ability to write and debug SQL programs.

• Proficiency in system monitoring tools like Grafana (preferred).

• Knowledge of GIT Bitbucket, Jenkins, and scripting languages.

• Familiarity with Actimize, Hadoop, or similar tools is a plus.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Job Description:

• Contribute to projects for Antaes Asia clients
• Coordinating activities and processes required for effective day-to-day organization of IT Infrastructure assets and contracts management.
• Resource management, e.g., onboarding/offboarding/contract extension and headcount tracking and reporting including PPM Management and reporting.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Asset Management

• Develop and maintain frameworks, RACI, and end to end process/engagement model for on-boarding IT Assets in region (reconciling with financial books).
• Assist with the governance of asset inventory including stock take and checks.
• Periodic internal quality assurance assessment across IT Asset portfolio, highlighting any potential gaps, defining remediation plan and ensuring continued adherence to Group IT Asset Management standards.

Contract Management

• Ensure all contracts are registered in SourcingHub and aligned to Marley Asset Inventory.
• Ensure adherence of contracts and sourcing requirements of existing vendor services.
• Escalate appropriately to ensure Department Accountable Ex-Co are informed and necessary remediation implemented.
• Assist with designing process to streamline / and maintain an accurate BAU contracts management schedule.

Business Management / PMO

• Publish report of CTB/RTB consumption from Pyramid and follow-ups
• Maintain resource management plan.
• Assist with producing TCO reporting (on Apptio).
• Work with Procurement and Expense team on follow ups and maintain governance.

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent
• Passionate and curious about technology and problem solving attitude
• Fluency in English and confident communicator
• Well-organized, self-motivated, enthusiastic, growth mindset
• Strong focus in establishing long-tern relationships with our clients / internal partners
• Good team spirit, able to work as a team and lead different teams together in order to achieve maximum business value
• Innovative and always performs market watch to bring new concepts or ideas

We are looking for dynamic and talented candidate to join us as Wealth Advisory Specialist (WAS). This is a permanent role with a basic salary, attractive sales incentives and staff benefits (annual leave, medical leave, medical reimbursements). As a WAS, you help to plan, manage and work with clients to provide tailor-made wealth solutions specific to their needs and work to ensure that our clients fulfil their financial goals and dreams through our wide-ranging products and services.

Responsibilities:

• Develop new client relationships and maintain relationships with existing clients.
• Develop financial plan to provide financial advice, supporting clients in achieving financial needs and financial independence.
• Compare among our range of products to back our recommendations with the best financial solutions.
• Provide our best recommendations to client to facilitate them meeting their financial objectives and needs.

Benefits:

• Permanent role with basic salary and performance-based incentives such as commission, allowance, and overseas trips;
• Continuous professional development through a comprehensive training and development program.
• Candidates with outstanding performance may be assigned supervisory role.
• Opportunities to learn and advise on a wide range of financial instruments from various providers.

Requirements:

• Excellent people management skills with strong interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
• Self motivator and thrive in a dynamic and collaborative environment.
• Degree or Diploma Holder with 5 years of relevant sales experience.
• M5, M5A, M8, M8A, M9, M9A HI, Comm GI & PGI Certification.

• Supporting our IT recruitment activities.
• Work closely with respective clients to deliver their recruitment needs by executing necessary processes and activities (sourcing, screening, job matching) pertaining to recruitment and selection
• Attract job seekers and ensure suitable fit for job seekers and job availability.
• Conduct phone screening for potential candidates of the position and support the arrangement for interviews
• Work closely with clients to gather interview feedback and fine-tune screening criteria
• Play the role of a career coach and support candidates on their job search & suitability
• Conduct reference checks, online profiling test and background check for potential hire
• Advise to respective parties & administer work pass matters where necessary
• Develop & maintain good relationships with clients.
• Adhoc HR administration duties when required

Requirements

• Diploma / Degree in Human Resource Management
• CEI certified will be an added advantage
• Min 1 year of relevant experience in recruitment (for IT positions) will be preferred
• Familiar with web based recruiting application such as data mining tools and job portals
• Skilled in pre-screening to determine candidate's fit for defined position
• Excellent verbal and written communication skills
• Possesses positive traits, problem solving skills and result driven
• On job training will be provided.
• Work from home (WFH) options is available

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Applicants with more relevant years of hands on experience will be considered for senior roles.

about company

I am currently working with a global IoT leader with strategic investments from Temasek Holdings. They deliver cutting-edge, sustainable IoT and AI technologies that power smart cities and industries worldwide.

Salary budget open. 1 HR round + 2 Tech rounds (conducted in Chinese). 5 days in office at CBD.

about job

• Lead the overall technical architecture design and R&D work of the AI platform, ensuring its scalability and stability.

• Organize and manage the R&D team, setting clear goals and performance evaluation standards to enhance the team's technical capabilities and collaboration efficiency.

• Research and evaluate emerging AI technologies, driving technological innovation and continuous optimization of the platform.

• Manage projects, including resource allocation, progress tracking, and risk management, ensuring timely delivery.

• Collaborate closely with product managers, data scientists, and other relevant teams to drive the implementation and iteration of AI products.

• Maintain relationships with external technology partners and academic institutions to promote technology exchange and collaboration.

skills and requirements

• Master's degree or higher in Computer Science, Artificial Intelligence, or a related field.

• Over 5 years of experience in R&D of AI platforms or related technologies

• Familiarity with ML/DL, NLP, and other AI technologies, with practical project experience.

• Strong software development foundation, proficient in mainstream programming languages (such as Python, Java, C++, etc.).

• Excellent project management skills, familiar with agile development processes.

• Experience in the development and operation of large-scale AI platforms is preferred.

• Chinese speaking required as you need to liaise with Chinese stakeholders who can only speak and write in Chinese

To apply online please use the 'apply' function, alternatively you may contact Stella at 96554170 (EA: 94C3609 /R1875382)

Job Responsibilities

• Maintain and manage store / inventory of materials and all items including stock locations;
• Update and maintain accurate records of inventory;
• Develop and implement control measures to existing operational procedures in stock movements;
• Ensure stock location accuracy for ease of access;
• Ensure proper documentation for all inventory records including inventory reports; stocks movements and stock levels;
• Source and procure equipment, tools, materials, spares, etc.as required
• Any other adhoc duties as assigned

Job Requirements

• Degree / Diploma in Supply Chain Management or equivalent;
• At least 8-10 years’ working experience in marine industry, preferably in Inventory and Warehousing
• Able to supervise and manage storeman
• Organised, meticulous, accurate and detailed in all aspects of work
• Prepared to work outside office hours as necessary

Responsibilities

• Ability to lead the team and assist in preparation of BIM model and content for BIM Coordination meetings
• Adhere to BIM execution plan and project workflow criteria under the direction of Architect incharge
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely
• Leveraging BIM software and tools as a methodology to coordinate design documentation
• Assist in updating BIM standard and template for the project
• Be familiar with BIM submission, regulations and guidelines
• Provide guidance and conduct in-house BIM training to other team members
• Develop discipline specific BIM modelling content

Requirements

• Degree in Architecture or equivalent from any recognised tertiary institution preferred
• Specialist Diploma in BIM
• Minimum 5 years relevant working experience in building construction (Architecture), Singapore
• Good knowledge of Authorities' requirements and overall project process
• 5 days work week, Mondays to Fridays
• Working location: Central, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)