Working Hours:

Implementation phase

Morning : 7:00am to 3:30pm

Afternoon: 1:30pm to 10:00pm

Night: 9:00pm to 7:00am

Post Implementation phase

7:00am to 4:30pm

10:30am to 7:30pm

7:30pm to 7:00am

Allowances:

Standby Allowances, Rotating shift allowances during implementation phase and night shift allowances will be given

Job Scope

• Receive instructions and documents via emails and transfer these information to Sharepoint to be accessed by different internal stakeholders. Mainly using excel.
• Coordinate with many different stakeholders on appointment booking
• Ensure documents for candidates are saved in sharepoint accurately and timely within the next working day
• Prepare statistics/ reports for both internal and external customers (weekly and monthly reports)
• Able to handle some stress as short turnaround required by clinics
• Able to work independently
• Handle feedback and manage resolution of issues with external clients and internal stakeholders
• Assist with preparation of proposals, pricing requests, execution and follow up
• Work cohesively with all internal stakeholders (sales, shared services, call centre, ops etc)

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Your role:

As a member of Loan Ops and Documentation team supporting Australia booking center within GWM APAC Operations Hub, the team’s key responsibilities include:

• Preparation and checking of credit documentation for Australia GWM credit products such as Lombard, Mortgage and Structured transactions. Ensure that documents are drafted in accordance with the Credit Approval, Bank’s policy and guidelines as well as any regulatory requirements with the required conditions and covenants such as registration of charge. Other miscellaneous documents include but not limited to margin call letters, pricing changes, credit cancellation and any other credit related documentation;
• Ensure accuracy of the credit documents that are returned to the Bank are properly executed and all conditions precedent are met before limit and/or collateral set up in core system for utilization. Update of the document status in the system to track and follow up on the pending documents with Front Office/ relevant party and escalate to Credit Officer / Management when necessary;
• Transaction processing and/or approval including Loan approval, SBLC / BG issuance, Funds transfers, Security and/or Asset transfers within the approval credit limit &/or collateral position. Ensuring any exceptions are highlighted & approved by relevant authority; Follow-up for the renewal of incoming SBLC/BG taken as collateral and update in the system once received;
• Other admin duties such as but not limited to retrieval of Swift messages, audit confirmation and reporting.
• Update and maintenance of system on the credit facility approval /collateral updates and other updates as required for data maintenance.
• Support of Strategic Initiatives and Projects as and when assigned. Performing administrative tasks and ongoing clean-up and housekeeping (when required).

Your team:

You will be working under WM APAC Operations Hub division located in Singapore supporting GWM Australia Business. As a member of Loan Ops and Documentation team, you play a critical role in the managing of Credit documentation, providing prompt and high quality service and support in credit operation matter to Australia GWM.

Your expertise:

• Diploma/ University degree;
• At least 5 years experience in Private Banking credit documentation and/or credit operation;
• The candidate must have good attention to detail, strong organization skill, resourceful in problem solving and service oriented;
• Strong communication and interpersonal skill;
• Able to prioritize and work under a wide variety of situations;
• The candidate should be self-motivated, resourceful, demonstrate good judgment.

Our client, a prominent Single Family Office based in Singapore, is looking for a Day Trader to become part of their dynamic team.

Key Responsibilities:

• Analyze equity securities using technical, fundamental, and macroeconomic factors to support trading decisions.

• Maintain financial health for leveraged clients, ensuring adherence to margin requirements and managing trade settlement actions.

• Execute trades in the Hong Kong and Australian markets with precision and efficiency.

Requirements:

• A minimum of 3-5 years of relevant experience in a similar trading capacity.

• Strong analytical skills with the ability to interpret complex financial data.

• Experience in managing client portfolios and executing trades in equity markets, particularly in Hong Kong and Australia.

• Excellent communication and interpersonal skills, with a proactive approach to problem-solving.

• Knowledge of regulatory requirements in the financial sector is an advantage.

About Us

Greenlane is a recruiting firm based in Singapore, specializing in banking, trading, tech, and other industries.

EA Licence No.: 20C0261 | Registration No.: R23118854

Job Scope:

• Assist Doctors in the consult room.
• Counsel patient, submit insurance pre-approval forms.
• Dispense medication.
• Complete inpatient paperwork.
• Help in front-desk duties (pick up calls, register patients, schedule appointments etc) when needed.

Requirement:

• Valid SNB & BCLS required
• No experience required, training provided

Apply now by sending your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gmna45qU

• Exposure to latest technologies
• Concrete project timeline

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior Network Engineer (LAN , WAN & firewall) to join their team.

About the job

Reporting to the Manager based out of asia, your role involves:

• Supporting/troubleshooting and implementation of Cisco network devices (Routers, Switches, Firewall and etc) devices across Asia
• Monitoring network performance, handling upgrades and network optimisation
• Handling and ensuring network related service requests for are responded
• Establishing service level management practices to ensure that the level of service from external service providers are defined and being adhered to

Skills and experience required
As a successful applicant, you will have at least 7 years of experience in Cisco network routers and switches.

Exposure to firewall will be of added advantage.

Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to latest technology. You will get the opportunity to participate in high value projects across APAC.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gmna45qU (EA: 94C3609/ R1219669)

• Clinic Assistant (Receptionist & doctor Support)
• Working Location: Bishan, Orchard (5 Days), Marine Parade (5.5Days)
• Working Timing: Mon – Fri (9am-5pm), Only Tue & Fri need to work till 7pm
• Starting Salary: $2,500 -$2,800 (Based on Experience)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About Us:
We are dedicated to providing exceptional Vision Care in a warm and welcoming environment. Our team of skilled professionals is committed to enhancing the vision and overall eye health of our patients. We believe that a positive, fun-loving atmosphere contributes to both staff satisfaction and excellent patient care.

Key Responsibilities:
Patient Care and Interaction:

• Greet patients with a friendly and professional demeanour, ensuring a positive first impression.
• Assist patients with the completion of necessary forms and paperwork.
  Schedule and confirm patient appointments, handling any necessary rescheduling or follow-up.
• Provide information to patients regarding procedures, treatments, and eye care products.

Clinical Support:

• Prepare examination rooms for patient visits, ensuring cleanliness and readiness.
• Assist ophthalmologists and optometrists with various diagnostic tests and procedures.
• Perform preliminary tests, such as visual acuity tests and ocular pressure measurements, under the supervision of eye care professionals.
• Maintain and sterilize medical equipment and instruments according to clinic protocols.

Administrative Duties:

• Handle billing and private/corporate insurance claims, including verifying insurance information and processing payments.
• Order and stock medical supplies, ensuring adequate inventory levels.
  Manage emails and Whatsapp Hotlines enquiries.

Team Collaboration:

• Work closely with other clinic staff to ensure efficient workflow and patient satisfaction.
• Provide support and assistance to colleagues as needed, fostering a collaborative work environment.
• Able to travel to different branches (Transport fees will be compensated).

Qualifications:

• Minimum O-Levels Certification
• With Relevant Experience
• Able to support different outlet when needed
• Proficiency with office software and basic medical equipment.

Job Summary:

Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our team and shape the future of finance.

Responsibilities:

1. Provide the full support to T&M on the listed derivatives markets

2. Liaising with the various brokers in term of give up position

3. Manage the collateral movement between the bank and the clearer

4. Validation of all Futures and Exchanged traded products against source documents

5. Verification and perform Margin Calls and Margin Withdrawals

6. Performed T+1 reconciliation for various markets like SGX, NSE, KRX, OSE, TFX and TSE for Listed Derivatives products

7. Update and monitor all Clearers/broker trading limits

8. Updating of Exchange Final Settlement Price to BUC

9. Monitoring of Exchange Trade Option expiration

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office.

We regret that only shortlisted candidates will be notified.
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

Role:

This is a full-time, onsite, Operations Support Officer role in MOE Primary School.

If you are selected, you will work closely with Admin Manager (AM), Operations Manager (OM), Teachers, and School Leaders (SLs) in an MOE Primary school (nearest MRT- Clementi) in the day-to-day activities.

Company provides endless opportunities for career progression and better work - life balance.

Responsibilities:

• To provide support in general upkeep of equipment and workplace;
• To provide logistical support for school events and functions including arranging of furniture and equipment;
• To perform gate duties and traffic control to ensure safety of students moving in and out of the school premises.

Job Requirements:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic or general operations support;
• Able to provide logistical support including arranging of furniture and equipment;
• Able to take instructions and duties assign by supervisor.

Summary:

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

Working Hours:

• Mondays to Fridays: 6:30am to 4:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket
• Work location: East

Experience Level: Entry-Level (0-2 years of experience preferred)

Job Summary:

We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems. This role is perfect for someone with a passion for technology and a desire to help others.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and network issues.

• Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).

• Assist with the setup, configuration, and maintenance of video conferencing equipment.

• Conduct training sessions for end users on video conferencing tools and best practices.

• Monitor and maintain IT infrastructure to ensure optimal performance.

• Document and track support requests and resolutions using a ticketing system.

• Collaborate with other IT team members to resolve complex technical issues.

• Stay updated with the latest technology trends and best practices in end user support and video conferencing.

Qualifications:

• ITE or diploma in Information Technology, Computer Science, or a related field.

• 0-2 years of experience in IT support or a related role .

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Customer-focused with a positive attitude and a willingness to learn.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Friendly and collaborative work environment.

Responsibilities:

• Monitor and assess market risk exposures across the bank’s trading and investment portfolios.
• Develop and implement market risk models to measure exposure to interest rates, foreign exchange, equities, and commodities.
• Conduct stress testing and scenario analysis to evaluate the impact of market movements on the bank’s portfolio.
• Collaborate with traders, portfolio managers, and risk management teams to optimize risk-adjusted returns.
• Prepare detailed market risk reports and present findings to senior management and regulators.
• Ensure compliance with regulatory frameworks, including Basel III and MAS guidelines.
• Stay updated on global market trends, regulatory changes, and risk management best practices.

Requirements:

• Bachelor’s degree in Finance, Economics, Mathematics, or related field (Master’s degree or CFA preferred).
• 1-5 years of experience in market risk management or a related role in banking or financial services.
• Strong understanding of market risk concepts, including VaR, sensitivity analysis, and stress testing.
• Proficiency in risk management systems and tools (e.g., Murex, Bloomberg, Python, or MATLAB).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work under pressure in a fast-paced, dynamic environment.

Fresh without experience-Starting basic is $2600, after 3 months confirmation is $2700

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Service Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: 3-Months Contract

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eP8rDayS

• Concrete project timelines
• Exposure to latest technology ( Oracle Fusion Cloud )

About the company

Our Client is a MNC with offices across Asia, Europe and US. As part of their expansion plan in Singapore, they are now hiring for a Oracle HCM Consultant / Oracle HRIS Specialist to join their team.

Responsibilities

Your role involves:

• Providing support and implementation of Oracle HCM (Oracle Core HR, Payroll, Talent Management, Recruitment and etc)
• Translating business requirements to technical specifications
• Leading project implementation (migration to Oracle Cloud)
• Identify opportunities to improve design and performance across multiple functions

Skills and experience required
As a successful applicant, you will have at least 5 years of experience in Oracle HCM (Oracle Core HR, Payroll, Talent Management or Recruitment). Candidates should have proven track record in engaging with senior business stakeholders. Exposure to Oracle Fusion Cloud will be of added advantage.

Candidates with proven track record in regional/global will be of added advantage.

Whats on offer
This is an excellent opportunity to join an established stable end user environment. You will get the opportunity to lead high value projects globally with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eP8rDayS (EA: 94C3609/ R1219669)

about the company

Our client is a multinational organization specializing in semiconductor equipment. They are seeking a shipping executive to handle shipping documents and coordinate freight bookings.

about the job

• Help negotiate and secure shipments by coordinating with ship owners, brokers, and other relevant parties.
• Assist the Freight Manager with daily operations, including post-fixture activities and documentation.
• Handle full-set of shipping documents, B/L, commercial invoice, packing list and etc.
• Handle Shipment for all machines model, including crating and fork-lift arrangement and coordination
• Track the shipping market and collect pertinent data to support decision-making.
• Arrange fumigation of crate as required.

skills & experience required

• Diploma / Higher NITEC
• Experience in manufacturing environment will be a plus
• Handles shipping documentations
• Familiar with Syspro Business software will be an added advantage

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

Key Responsibilities

• Perform data entry tasks accurately and efficiently.
• Provide excellent customer service to clients and respond to inquiries promptly.
• Assist to escort supplier into the building.
• Mailroom duties
• Assist in day-to-day administrative tasks.
• Sometimes may need to Receptionist for a short period of time (e.g. lunch break)
• Any other task as assigned by the Manager.

Requirement:

• GCE "O" / "N" levels
• Detailed, meticulous and hardworking
• Positive learning and working attitude

This is a part- time role strarting from January 2025 to March 2025.

Working Hours: Monday to Friday (0900am to 0600pm)

Wokking Location: CBD

We are seeking energetic, creative, fun and talented individuals to join our team. In this role, you will be responsible for hosting live streaming events across various platforms sharing health, wellness and lifestyle tips, developing engaging content across our social media & e-market platforms to enhance our brand’s online presence and engagement.

Key Responsibilities:

• Develop, create, and publish high-quality, engaging content (images, videos, graphics, etc.) for various e-marketplaces and social media platforms including Facebook, Instagram, Twitter, LinkedIn, Xiao Hong Shu and TikTok etc.
• Plan, coordinate, execute and host daily live streaming on Shopee, Tiktok, META and other platforms as assigned.
• Preferably able to provide health talks for offline events, or record videos related to health talks for social media, if any.
• Conduct product training
• Monitor, respond to, and engage with the audience in a timely and authentic manner to build a strong community and enhance brand loyalty.
• Track, analyze, and report on content performance and live streaming metrics to continuously optimize and improve strategies.
• Account / Client Relationship Management to strengthen relationship with clients through periodic business reviews and activity updates.
• Manage a pool of part-time or ad-hoc content creators and live streamers
• Stay up-to-date with the latest social media trends, tools, and best practices to keep our content fresh and relevant.

Requirements:

• Proven experience in publishing social media content online and hosting live streaming.
• Preferably with Nutritionist/Dietitian background.
• Strong proficiency in using social media platforms and tools (e.g., Facebook Live, Instagram Live, YouTube Live).
• Excellent visual storytelling skills & on-camera presence with a keen eye for aesthetics and details.
• Proficiency in video editing software.
• Excellent written and verbal communication skills in English & Mandarin.
• Ability to work independently and as part of a team.
• Full time position and work schedule will be from Mondays to Saturdays (6 days work week) based on hybrid work arrangement.

Roles & Responsibilities:

• Manage and Update Company Website: Regularly update the website with the latest news, photos, and events.
• Plan Marketing Strategy and Schedule: Develop and implement effective marketing plans and schedules.
• Social Media Marketing: Create, schedule, and manage content on platforms such as Facebook, Instagram, LinkedIn, and TikTok.
• Set Up Cold Email Marketing Campaigns: Plan and execute cold email strategies to connect with potential clients.

Requirements:

• Photography and Video Editing Skills: Experience in capturing and editing photos and videos.
• Proficiency in Editing Software: Familiarity with tools like Photoshop, Canva, Illustrator, or similar video and photo editing software.
• Website Editing Skills: Ability to make necessary updates and modifications to the website.
• Open to Fresh Graduates and Students: Applicants with limited experience are welcome to apply.
• Time Commitment: 10 hours per week, remote work.

Contract Details:

• Duration: Initial contract of 3 months, renewable upon mutual agreement.

How to Apply:

• If interested, please WhatsApp us at 81128544 or send your CV to [email protected].
• Kindly note that only shortlisted candidates will be notified.

114 SOLUTIONS PTE. LTD.
EA License No.: 23C1827
Mohamed Faishal Bin Mohamed Ibrahim
Reg No.: R23118282

Caldecott

6 months

Monday - Friday

Office hours

• Assist in developing and executing engagement strategy on new focal areas
• Develop engagement toolkits and levers to engage different stakeholders (e.g.religious organisations, Social Service Agencies, corporates)
• Develop stakeholder mapping/tiering to guide customised engagement efforts
• Basic Research Support: Assist in conducting desktop scans and basic research activities (e.g. create online survey form) to gather relevant information
• Dat Analysis and Reporting: Using Microsoft or other tools to collect, analyse, and present data from basic research activities to support decision-making and identify areas for improvement
• Project Support: Ensure progress coordination, documentation and tracking of key research and transformation initiatives. Ensure alignment with project requirements and timeline

Requirements:

• Singaporean
• Degree in any field
• At least 1 year of research support, project support and data management experience
• Experience in managing stakeholders

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.https://go.persolkelly.com/job/apply/9616

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Meta’s Support Engineering team is looking for an engineer to play a key role in scaling Meta’s key Fintech product priorities. As a business support engineer working on Meta Fintech Products, you will get an opportunity to work on our family of apps including Instagram, WhatsApp, FB and build support flows for the systems where we process over 140 Billion annually.

We are looking for someone who has a passion for product support combined with outstanding customer services. You are an expert in building monitoring from scratch, identifying gaps and coming up with technical solutions, and are an expert in articulating insights back to product teams to make the product better. You have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

As a business support engineer, you will work closely with product engineering teams and partners to build long term monitoring and alerting solutions that will help us detect and resolve issues proactively. You will also get the opportunity to work with external partners and processors and set up processes that will help us build a scalable support system for our fintech workflows. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta Fintech products into their offering. This role will be based in Singapore.

Responsibilities

• Partner with Payment providers and advertisers to help them to deploy Meta products.
• Provide ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system, while ensuring a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Facebook's internal technical teams, to resolve payment service issues
• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
• Manage technical relationship with Meta’s Payments partners, providing technical support and handling service outages
• Communicate partner needs to the Meta product team, to improve people’s experiences with our products
• Handle any production issues that comes out of Meta’s monthly reconciliation process
• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
• Help scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-­functional and global context
• Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
• Proactively and independently analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team
• Lead and complete several concurrent complex projects while using your problem-solving skills to resolve large business problems.
• Regularly frame and consider issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
• Independently think through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
• Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
• Confidently and constructively challenge priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
• Make informed decisions and recommendations based on the reprioritization of competing needs
• Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals

Minimum Qualifications

• 5+ years of experience as a Support Engineer, Service Engineer, Site Reliability engineer or similar.
• BA/BS in Engineering, Computer Science, Information Technology, Telecommunications or equivalent degree/experience.
• Technical understanding of online payment processing flows. (Merchants, Acquirer Banks, Issuers bank)
• Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)
• Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#
• Experience with system administration and scripting under Unix/Linux systems
• Demonstrated problem-solving approach and analytical skills
• Experience in communicating with technical and business audiences and writing technical documentation

Preferred Qualifications

• Experience in the payment processing and/or banking industry
• Experience of local payment flows like Fed Now and subscription based payment is a plus

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Key responsibilities

• User Support - Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. Guide users through basic troubleshooting steps to resolve common IT problems. Escalate complex issues to the senior engineers if necessary.
• Software and Hardware Support - Install, configure, and maintain software applications on end-users' computers and mobile devices. Assist with the setup and troubleshooting of hardware devices, including computers, printers, peripherals, and audio-visual equipment. Address printing-related issues, including troubleshooting printer connectivity problems. Possess knowledge of basic networking concepts and troubleshooting. Assist users with network connectivity and related issues. Provide support for Microsoft Office products. Conduct regular maintenance checks on computer systems and perform necessary updates.
• Audio and Visual System Setup - Assist in setting up audio and visual systems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.
• In-House Application Support - Assist users with issues related to in-house applications. Collaborate with developers or relevant teams to address and resolve application-related problems. Provide user guidance and support for in-house application usage.
• Documentation - Prepare and update user guides for various software applications, including in-house applications.
• Others - Perform other IT related duties or projects as assigned.
• Requirements
• Basic knowledge in Windows Operating Systems, email server and Citrix
• Experience in Microsoft Office Suite
• Experience with IT troubleshooting
• Proactive, responsible and takes ownership of own work
• Ability to maintain high level of confidentiality

We are looking for a proactive and dynamic professional to join our Application L3 team who can design, develop, and provide maintenance and support for a mission critical system.

As a successful Java Developer, you should demonstrate good knowledge of industry best practices and proficiency with passion in Java technologies; as well as delivering fully functional software that meets the schedule and requirements.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Job Description

• Investigate on the issues reported by Application Support (L2) and provide workaround and/or permanent solution
• Workaround solution includes but not limited to: data patch, shell scripting, PL/SQL scripting etc.
• Permanent solution includes code change, workflow change etc.
• Support continuous improvement throughout the development life cycle of enterprise level software solutions. This includes enhancing / maintaining of software applications.
• Create and maintain documentation for software design specifications.
• Perform Unit Testing, Integrated Testing and troubleshooting of software application issues.
• Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be given as per required:

- One week of standby duty for every one to two months,

- Ad-hoc activation to be onsite for urgent production issues and

- There may also be occasions whereby support duties are required outside of working hours / public

holidays for a short-term basis upon clients’ requests.

Requirements

• Candidate must possess at least a Diploma/Degree in Computing/Information Technology or related field
• Should have at least 2 years of development experience in Java
• Experience in Spring/Spring Boot framework
• Experience in relational databases such as Oracle
• Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap
• Experience in one or more full SDLC for enterprise projects
• Ability to learn new technologies quickly
• Able to adapt to a fast-paced work environment
• Possess good analytical, problem investigation and problem-solving skills
• Ability to work effectively independently as well as in a team
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Possess SQL, PL/SQL knowledge
• Good understanding of modern software development methodologies
• Good understanding of software testing methodologies, scripting and tools
• Good verbal and written communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rdparty vendors and management),

4 Months Contact

Job Description:

• Assist in developing and implementing web and mobile digitalizations
• Collaborate with team members to gather and refine requirements for new features
• Conduct basic testing and debugging to ensure application functionality
• Document code and processes to improce team efficienct and product quality
• Participate in regular team meetings, sharing progress and ideas fro improvement
• Support troubleshooting and provide general maintenance for applications

Requirements:

• Higher ntiec IT Application Development
• Basic knowledge of programming lanuages (E.g. NET, JavaScript, SQL)

Responsibilities:

• Support the department on all administrative matters such as staff timesheet management, documentation control, asset management, travel arrangement and manage office supplies and procurement.
• Assist in logistics and administrative support for meetings and events including obtaining necessary clearances for visitors, etc.
• Facilitate staff onboarding and offboarding process
• Manage office facilities, equipment and maintenance
• Support Business Continuity Plan, Staff Welfare events and initiatives
• Communicate relevant office management information to the staff

Requirements:

• Diploma in Business Administration, Finance or Accounting
• Minimum 3 years of working experience in office administration in a department of at least 60 staff
• Experience in team management with good interpersonal and communication skills
• Proficient in MS Office (Word, Excel and PowerPoint)
• Work location: Jurong East (near MRT)

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446