As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a member under the Service Centre Performance Operations Unit, you will be responsible for spearheading initiatives to optimise customer service experiences and operational efficiency.

Your broad responsibilities include:

• Planning, conceptualising, and developing comprehensive strategies for counter and call appointment services to elevate customer satisfaction and streamline operations.
• Conducting research, benchmarking, and comparative studies to remain at the forefront of digital and technological advancements in counter service.
• Identifying opportunities for enhancing customer delight and recommending their implementation within the organization.
• Gathering and analysing customer insights, identifying trending topics, and pinpointing service gaps and policy issues.
• Developing actionable recommendations to address these concerns and improve overall service delivery.
• Overseeing and maintaining operational systems utilised by the service centres, ensuring their smooth functioning and optimisation.
• Establish and implement monitoring system for service performance and leveraging on operations research models or analytical tools to continuously analyse data for customer insights, trending topics, gaps, process improvements and service delivery.
• Providing guidance and support to Executives on daily operations, including statistics reporting, general administrative duties, and procurement matters.

What we are looking for

• Prior experience in project management, particularly in service operations or customer service settings.
• Familiarity with a wide range of statistical and process improvement tools to solve problems and mine data for business insights, such as Excel, UiPath, Power BI, SAS, or Python.
• Experience in data visualisation tools such as Canva would be preferred
• Good analytical skills with the ability to gather, analyse, and interpret data to drive decision-making.
• Good communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Strong organisational skills with keen attention to detail.
• The successful candidate will hold the corporate title of Manager/Senior Manager with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

PrimeStaff Group has been in the recruitment industry for the last 29 years, with the sole objective of providing good quality services in recruitment, human resource solutions and development to employers as well as to individuals. With more than over two decades of experiences, we operate across the public and private sectors and spans across the Asia Pacific region. We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch. We are passionate about people and our commitment to service excellence speaks for itself.

Payroll Specialist

Full time Contract / 5 days’ work week / CBD area

ABOUT THE JOB

Payroll

Work with business stakeholders on all payroll matters including outsourced and temp resources across a sector of business.

• Investigate, analyze, and resolve payroll issues that may arise.

Be an advisor to your assigned business accounts on payment matters.

• Address and resolve employees’ queries and concerns in a professional and discretionary manner.

Create workflow and any process enhancement.

• To promote cohesiveness working between payroll and business stakeholders.
• Aim to remove any work obstacles.

Understand HR/Payroll system intricate workflow processes and advise system logic and behavior.

• Articulate system function and engine.

Responsible for end-to-end payroll computation and processing in compliance with local legislations

• Collate and verify timesheets and attendance, including hours worked.
• Ensure timely execution of payroll processing including distribution of pay slips and related documents.
• Have high standards in compliance and data integrity.
• Filings of statutory submissions notwithstanding IR21, IR8A, NS make-up claims and other government claims.

Prepare ad-hoc financial and operational reports when needed.

Human Resources

• Partner with assigned business unit to provide any HR advice pertaining to people’s movement. Other HR job duties will include letters’ preparation, data update, timesheet management and candidate’ engagement (interviewing coordination & onboarding) as and when.
• Consolidate and complete the government monthly, quarterly, and yearly surveys for PS entities.
• Support in work pass applications and its related activities if needed.
• Any other ad-hoc duties as assigned.

Requirements:

• Diploma or Degree in Accounting or equivalent
• A minimum of 3 years’ end-to-end payroll processing and management experience
• Experience with payroll and HR
• Knowledgeable in payroll mechanism in terms of compliance and legislation.
• Proven work deliverables (workflow & process enhancement) and actual impact from payroll to business leaders.
• Meticulous, able to multi-task and work in fast-paced environment.
• High adaptability in managing different payroll scenarios.
• Advanced excel skills and working knowledge

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Professional Development Delivery (PDD) Specialist

Location: Nearest MRT: Bugis
Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (1-hour lunch break)
Contract Duration: 1 year
Salary: Up to $3,600/month
Travel Requirements: Up to 30% travel, including weekends (local and overseas).

Job Overview

As part of the Professional Development Delivery (PDD) team, you will plan and execute professional learning workshops for educators, hosting over 10,000+ participants globally. This role includes logistics management, budget monitoring, vendor negotiations, and on-site leadership to ensure high-quality events.

Key Responsibilities

Event Planning and Management

• Plan and deliver face-to-face, online, and virtual workshops and events.
• Monitor and manage event logistics, venue capacities, and budgets to meet KPIs and quality standards.
• Communicate expectations and logistics with stakeholders, including workshop leaders, participants, venues, and staff.
• Lead on-site/virtual events, making quick decisions and implementing emergency plans as needed.
• Ensure events are branded according to IB guidelines and comply with sponsor/exhibitor policies.
• Provide coverage for team members as assigned.

Financial Management

• Negotiate contracts with third-party vendors to minimize costs while ensuring quality.
• Adhere to established budgets and financial guidelines.
• Process invoices and maintain financial records for event metrics, including attendance, expenses, and revenue.

Travel and Hotel Management

• Collaborate with the logistics team to arrange travel and accommodation for workshop leaders, representatives, and staff.
• Manage hotel bookings, rates, and master account lists.

Event Quality Assurance

• Compile post-event reports highlighting successes and areas for improvement.
• Maintain a high event quality survey score in alignment with organizational KPIs.
• Report performance issues of volunteers or leaders via the IBEN system.

Special Projects

• Participate in strategic projects or initiatives as assigned.
• Provide support for additional meetings and events, such as IBEN training.

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

Our client is a specialist clinic located at the city.

• Front desk and customer service duties.
• Patient registration and key in appointment.
• Answering phone calls and enquiries.
• Assist healthcare providers during examinations and procedures.

Requirements:

• GCE ‘N’ Level and above
• At least 2 years’ of experience in clinic setting.
• Excellent communication and interpersonal abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Summary

You will be working with our client in the financial industry. You will be working in a fast-paced environment that requires the ability to manage multiple priorities and needs of stakeholders, while responding to changes and development.

Responsibilities

• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements.
• Translate business requirement into infrastructure design.
• Work with service providers to design, develop, deploy and configure infrastructure to meet resiliency, availability and data integrity needs.
• Ensure compliance to Technical Architecture and internal IT Policies.
• Manage Infrastructure projects and services to support application systems environments.
• Request to provision new VMs for new systems.
• Manage system architecture, resource planning, infrastructure performance and system hosting environment from server hardware till OS layer (Excluding hypervisor and Storage) in support of new applications.
• Main infrastructure single-point-of contact for all new application system initiatives and to support/assist in application architecture design, integration and acceptance and infrastructure performance testing.
• Handover Infrastructure and Systems standard operating procedures and day-to-day performance/availability monitoring to Operations Engineer upon commissioning and completion of PGP.
• Support Operations Engineer on Infrastructure and Systems.
• Assist in Infrastructure Architecture review, support and endorsement Review Hardening standards for OS, database.
• Hosting environment infrastructure on-boarding (design, setup, configuration, implementation, testing and commissioning of infrastructure components).
• Understand systems operations environment

Requirements

• Bachelor's Degree in Information Systems or equivalent
• Hands-on experience delivering Enterprise Data Science and / or Big Data Platforms on AWS (Preferred) or On- Premise
• Hands-on experience with Linux RHEL
• Good to have hands on experiences in Windows, OS virtualisation technologies, SAN storage and/or databases \
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Ability to analyse and identify comprehensive solutions considering all functional implications while developing a workable solution.
• Hands-on experience in in developing DevSecOps and MLOps pipelines, either on Cloud (Preferred) or On Premise (Good to have) would be an added advantage.
• Knowledge with database technologies such as Microsoft SQL Server and MySQL. Working experience with both structured and unstructured data sets would be an added advantage.
• Good appreciation of common Cyber Security Risks and Control. Knowledge on configuring popular Operating Systems (e.g.: Windows or Linux) and / or Middleware (e.g.: Apache, Nginx) against CIS standards would be an added advantage.
• Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.

You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.

Additional job description

As a Generative Artificial Intelligence (AI) Specialist, you will work with Product Development and Technical Sales teams as an Generative AI subject matter expert to bring Google Cloud AI products to customers and partners.

In this role, you will help prospective customers and partners understand the power of Google AI, explaining technical features, helping customers design architectures, build AI powered applications, and problem-solving any potential roadblocks. You will also have the opportunity to help customers leverage Google Cloud’s Generative AI services, including Large Language Models (LLM) and specialized Machine Learning (ML) hardware developed by Google, called Tensor Processing Unit.

Qualifications

Job responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Provide AI expertise to support the technical relationship with Google’s customers, manage product and solution briefings, create demos, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution.
• Support developers, creators, and enterprises to leverage Google’s Generative Language APIs so they can build their own AI products in the future.
• Travel to customer sites, conferences, and other related events as needed.

Minimum qualifications

• Bachelor's degree in Computer Science, Software Engineering, other quantitative field (e.g., Physics, Mathematics, Statistics), or equivalent practical experience.
• 3 years of experience serving as a technical solution architect, technical solutions consultant, or any other technical client-facing role.
• Experience with one of the following areas: Generative AI, Large Language Models (LLMs), Big Data, Machine Learning.
• Experience with AI products, AI technologies, or AI infrastructure.
• Ability to communicate in English fluently in order to support customers.

Preferred qualifications

• Master's degree in Computer Science or a related technical field.
• Experience with building AI and machine learning solutions, Machine Learning Operation frameworks like Kubeflow, and leveraging specific machine learning architectures (e.g., deep learning, LSTM, etc.).
• Experience architecting and developing software or infrastructure for scalable, distributed systems, and with machine learning technologies.
• Understanding of AI Models, Large Language Models, and AI specialized infrastructure especially as it relates to AI trends and issues within businesses.
• Understanding of responsible AI practice.
• Ability to learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust spanning across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

We are seeking a highly skilled and experienced Digital Forensics & Incident Response Specialist to join our cybersecurity team. This role requires hands-on technical expertise in analyzing security incidents, conducting proactive threat hunts, and investigating breaches.

About the Role:

Digital Forensics & Incident Response (DFIR)

• Conduct comprehensive digital forensic investigations of security incidents, including malware infections, data breaches, insider threats, and advanced persistent threats (APTs).
• Analyze and interpret security incidents and vulnerabilities using forensic tools and methodologies.
• Collect, preserve, and analyze digital evidence from various systems and environments.
• Develop and execute incident response plans, provide guidance on containment, eradication, and recovery processes.
• Document findings and produce detailed investigation reports for internal stakeholders and external authorities, if necessary.
• Collaborate with the legal and compliance teams to ensure evidence handling follows industry standards and regulations. Threat Hunting
• Participate and assist in the buildup of the threat hunting capability.
• Participate/Support the development of threat hunting systems and tools to automate or facilitate threat hunting.
• Lead/participate in the threat hunting projects to hunt for unknown threats focusing on discovering new or unknown Tactics, Techniques and Procedures (TTPs).
• Develop and use threat hunting methodologies and tools to identify vulnerabilities, anomalies, and suspicious activities.
• Identify and research emerging threats, vulnerabilities, and attack techniques to stay ahead of attackers.
• Utilize threat intelligence feeds, behavior analytics, and machine learning to improve detection and hunting capabilities.

Requirements:

• Minimum of 4 years of experience in cybersecurity, with a focus on Digital Forensics, Incident Response, and Threat Hunting.
• Relevant industry certifications such as GIAC Certified Forensic Analyst (GCFA), Certified Forensic Examiner (GCFE), Offensive Security Certified Professional (OSCP), Certified Information Systems Security Professional (CISSP), or equivalent certifications is a plus.
• Strong knowledge of forensic tools (e.g., EnCase, FTK, X-Ways, Axiom) and threat hunting methodology.
• Hands-on experience with SIEM (Security Information and Event Management), EDR (Endpoint Detection and Response), and other security tools.
• Good understanding of network protocols, operating systems (Windows, Linux, macOS), and cloud platforms (AWS, Azure, GCP).
• Proficiency in scripting languages (e.g., Python, PowerShell) to automate incident response and threat hunting tasks.
• Strong analytical, problem-solving, and communication skills.
• Ability to work under pressure and manage multiple high-priority tasks in a dynamic environment.
• Knowledge of cybersecurity frameworks and standards such as NIST, ISO 27001, and MITRE ATT&CK.
• Work Location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

This is a newly created role and we are currently looking for a talented ERP Process/ Master Data Specialist to join our Supply Chain team in Singapore. You will be acting as the first level of support for the team, using your SAP knowledge to support the MRP and Production Scheduling team in planning and execution.

This is a great opportunity to explore multiple supply chain disciplines in the team and carve out an extensive supply chain career within Lonza.

Key Responsibilities:

• Creation and maintenance of part codes in SAP ECC.
• Creation and modification of BOMs, Recipes and Resources in SAP.
• Management of the deactivation/reactivation and discontinuation of parts in SAP ECC.
• Ownership of documentation (SOP's, Work Instructions, etc) related to new part set-up, BOM, recipe creations ensuring they are up to date and fit for purpose.
• Provide hands-on support to SAP users on site in the area of material master data and support the design and roll out of changes to the SAP system.
• Identify and implement opportunities to improve processes related to new part setup and other ERP-related activities.
• Monitor the progress of approval work flow to ensure that all materials move through the designated approval streams to meet GMP requirements.
• Any other duties as assigned by your Supervisor/Manager.

Key Requirements:

• BSc in Supply Chain Management or Business Management.
• APICS CPIM.
• Ability to influence both Supply Chain and functional leaders to support supply planning and site manufacturing strategy recommendations
• Good communication and presentation skills. Ability to present ideas in a clear and concise manner.
• Strong analytical skills with the ability to define metrics (KPI’s) and identify issues through root cause analysis.
• Competent using MS Office suite, particularly Excel and PowerPoint.
• Ability to utilize Business Intelligence systems to extract data and generate reports.

Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieve ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

☑ Basic $ 3000 - $3500 + Fixed Commuting Allow. + 13th Month + Variable Bonus!!

☑ 5 Days, Mon – Fri: 09:00am – 06:00pm , 1.30 pm – 10.30pm, PH Off In Lieu

☑ CBD - Raffles Place, Battery Road

☑ IT Industry - Good Benefits & Career Prospect

☑ Fixed Yearly Increment + Flexible Hour

Job Responsibilities :

• Manage and update product data accurately and promptly.
• Analyse data daily, identify trends, and assist in issue resolution.
• Coordinate with sales, technical, and other departments for smooth data processing.
• Regularly propose optimization plans for improved efficiency.
• Generate reports for senior management on findings and improvements.

Job Requirement :

• Diploma / Degree in any relevant fields.
• Minimum 1 year of experience in Internet or E-commerce industries.
• Strong analytical skills and fluent in bilingual.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

Job Responsibilities:

• Promote, sell medical devices and hospital supplies represented by the company

• Able to do product demonstrations and product usage

• Interact with medical professionals and patients

• Consistently keep updated on product, market and competitor knowledge

Job Requirements:

• Diploma, with a minimum of 1-year marketing/sales experience

• Experience in medical device/pharmaceutical sales will be an advantage

• Nursing or allied health work experience are welcome to apply

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Responsibilities

• Develop and maintain technical documentation, including standard operating procedures and technical guides.
• Set up and configure computer hardware, software, networks, printers, and scanners.
• Oversee the functionality of computer systems and network infrastructure.
• Conduct system administration tasks, including software installation, configuration, patch management, monitoring, and performance tuning.
• Respond to service issues and handle support requests efficiently.
• Engage in staff training sessions to introduce new technologies and systems.
• Participate in shift work to ensure consistent IT support.

Requirements:

• Diploma or Degree in IT or a related field.
• Fresh Graduates with an IT Diploma/ Degree welcomed to apply or candidates with at least 1 year of relevant working experience
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L5X96633

· Minimum 4 year’s experience in application support, with exposure in Banking industry

· Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.

· Exposure to Monitoring tools & Automation.

· Good communicator and have managed Operations & Business.

· Problem-Solving mindset with orientation towards Continues Improvement.

· Excellent analytical skills

· Solution oriented, business focused with a mindset to constantly improve production quality and stability.