Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next pha..
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.
Roles and Responsibilities:
Understand company policies, marketing strategies, and industry guidelines.
Stay updated on product knowledge, market trends, and competitor activities.
Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
Plan and achieve coverage and frequency targets for HCP visits.
Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
Monitor and report on competitor activities and market trends.
Maintain company materials and submit monthly expense claims on time.
Requirements:
Degree in Pharmaceutical / Nephrology or related field.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
We are looking for a Technical Support Specialist in software/application vendor business. Able to work independently in rendering remote or on-site s..
We are looking for a Technical Support Specialist in software/application vendor business. Able to work independently in rendering remote or on-site support for our digital product. You will assist customers with technical issues, troubleshoot problems, and ensure they are getting the most out of the software/application platform to meet their business needs.
Responsibilities:
Customer Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Troubleshooting: Help customers resolve technical issues quickly and effectively.
Platform Knowledge: Understand our digital software application and provide tailored support based on client operations.
Documentation: Maintain a knowledge base of common issues and solutions.
Product Training: Guide customers in using platform features and best practices.
Collaboration: Work with other teams to provide feedback and improve customer experience.
Escalations: Escalate complex issues to senior teams as needed.
Requirements:
Experience: Previous experience in technical support or IT support. Provide 1st level remote helpdesk support.
Knowledge: Familiarity with deployment of digital inspection tools or digital operations work platform is a plus.
Communication: Strong verbal and written communication skills.
Problem Solving: Ability to quickly identify and resolve issues.
Customer Focus: Positive attitude and a desire to help customers.
Technical Skills: Basic knowledge of software troubleshooting.
Your responsibilities will include but not limited to;
Collective responsibility with the rest of the global support team to ensure the Service Man..
Your responsibilities will include but not limited to;
Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
Effective management of your personal ticket queue.
Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
Basic Mobility Support
Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
Knowledge Base Usage, Reference and Collective Improvement.
Timely support of End User Issues or Requests.
Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Understanding of various metrics reflecting the group’s performance.
Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
Narrowing down issue and redirecting issues to SME as and when necessary.
Report customer feedback and potential improvements.
The following core skills are highly desirable;
At least 2 years’ experience in the IT industry and Customer Service Role
At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
Maintains a high degree of professionalism in actions, demeanor and dress.
Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
Possess a strong technology background with the ability to execute a task or project to completion.
Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
Excellent teamwork skills and the ability to work unsupervised.
Demonstrated performance and aptitude consistent with Illumina core values and culture.
Handles confidential and sensitive matters with tact and diplomacy.
Director, Specialist Sales - Business Applications
Full-time
Full-time
Director/C-Level
Singapore, Singapore
Sales / Marketing
1 week ago
Overview
Proactively brings impactful industry insights into customer engagements and coaches and influences others internally on how to do this. Coac..
Overview
Proactively brings impactful industry insights into customer engagements and coaches and influences others internally on how to do this. Coaches team through the sales process. Proactively coaches their team to remove consumption blockers in pre-sales. Guides their team to assess customer needs and connect the need to Microsoft technology. Coaches their team to expand the relationship with customers/partners. Leads their team to develop solution strategies for driving and closing strategic opportunities. Leads the team to identify new partners and evaluate partner capabilities. Guides their team to apply the orchestration model. Supports their team on participating in Microsoft events. Acts as the spokesman for Microsoft at external events. Coaches team about Microsoft technology differentiators/competitive advantage. Leads their team to optimize the portfolio and facilitate customer innovation. Guides their team on ensuring customer/partner satisfaction. Drives and oversees integrated strategic planning. Guides their team regarding client performance, in whitespace analysis. Oversees the end-to-end business. Completes required training and obtains relevant product and role certifications. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
Responsibilities
Sales Excellence
Drives and oversees integrated strategic planning to exceed cloud growth, drive consumption, and Support revenue and gain market share for the Solution Areas. Drives the integration of that all local, regional and corporate resources (e.g., Digital, Global Black Belts, FastTrack) into the strategic plan. Discusses progress against plan in rhythm of business (ROB) meetings (e.g., Quarterly Business Connect [QBC], Virtual Solutions Unit [VSU]) and aligns the plans of their team across departments. Engages with executives to bring a more strategic perspective into the business plan.
Oversees the end-to-end business across geographical regions. Ensures their team meet targets (e.g., sales, usage, customer acquisition) and operational standards and maintains the health of metrics within the assigned subsidiary/area. Interacts with Corporate leadership and executive-level stakeholders to get support for their team and the geographical regions.
Proactively promotes development of deep and influential relationships with client contacts. Guides their team on ensuring customer/partner satisfaction and facilitates the resolution of technical issues for strategic accounts. Establishes standards for customer/partner experiences. Ensures customers are made aware of new technology innovations.
Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required. Seek additional learning opportunities and prioritize to enhance effectiveness.
Guides their team regarding client performance, in whitespace analysis, and identifying potential new business in their assigned territories. Develops and aligns the analysis approach across the organization. Acts as a thought leader and clears opinions and perspectives from business analysis.
Leads their team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation to drive growth by leveraging technology, industry and partner expertise. Builds new market by leveraging deep technology expertise and resources.
Sales Execution
Leads their team to support the account teams and drive conversations with strategic/high-potential customers. Facilitates stakeholders (e.g., Customer Success team unit, account-aligned team unit, Consulting, One Commercial Partner [OCP] organization) to build pipeline across territories. Sets best practices on social presence and guides others, and drives consistency across domains/regions. Coaches team through the sales process (e.g., negotiation, commercial terms, compelling presentation). Applies Microsoft's sales process (MSP) and Microsoft Consumption Process (MCP) to determine the quality of the opportunity/engagement and whether to proceed, and educate the team on how to best address the customer needs. Develops, guides and empowers sales team to think across organizational boundaries and drive cloud businesses growth at or above targets, and accelerate customer value realization through cloud services consumption across solution areas (e.g., modern workplace, apps and infrastructure, data and artificial intelligence [AI] and business applications, security, support), bringing together a unified, unique value proposition for the customers. Influences the technical and product leadership agenda across the Microsoft field and supports the corporate organization. Proactively reports progress to leadership and removes execution obstacles.
Guides their team on communicating with customers, leveraging their business language, to understand their business needs or facilitates customer interactions to assess customer needs and connect the need to Microsoft technology. Drives cloud businesses growth at or above targets, and accelerates customer value realization through cloud services consumption across solution areas, including Support. Provides direction/guidance on the development of solutions across regions. Helps the team create vision for the customers and develop strategic plans to drive sales and demonstrate business value. Autonomously provides executive sponsorship on large projects and leadership support.
Leads their team to develop solution strategies for driving and closing strategic, highly complex and valuable opportunities. Drives the implementation of strategies and the collaboration with the account team to ensure alignment. Leads their team on ways to implement and share close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure. Coaches the organization and optimizes performance, responding to customers with agility and speed. Seeks alignment with all stakeholders and partners and removes blockers.
Coaches their team on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners. Engages C-Suite decision makers to support teams on opportunity discovery and acceleration while maintaining an external network. Proactively leads external innovation circles/sounding boards. Represents their team internally at Microsoft as they engage internal stakeholders. (e.g., Account Team Unit [ATU], Customer Success Unit [CSU], One Commercial Partner [OCP], Worldwide Commercial Business [WCB] Solution Area Leads, Global Black Belts).
Proactively coaches their team to remove consumption blockers in pre-sales by collaborating and innovating with partners and other internal regional and global teams (e.g., Digital Win Room [DWR], FastTrack, Global Black Belts) and coaches their team how to engage customers to drive cloud services growth, support and consumption in accounts and new markets. Leads with technical insights on how to grow customer business.
Proactively brings impactful industry insights with partners into customer engagements and coaches and influences others internally on how to do this. Influences Microsoft's strategic direction across various markets. Acts as a thought leader in digital transformation across solution areas to advise customers. Leads a virtual cross-organizational team to drive strategic projects and high impact solution sales deployments that enable digital transformation and deliver business value. May lead partner integration into account/territory planning and customer engagements. Oversees new Digital Transformation projects (e.g., cloud platforms and services) through business outcome selling and expanding customer business decision maker (BDM) connections. Sets a win strategy to accelerate and maintain a sustainable growth. Sets clear criteria and accountability to managers and team.
Scaling and Collaboration
Guides their team to build a network of partners to cross-sell and up-sell and drive usage. Leads the team to identify new partners and evaluate partner capabilities. Facilitates the development of partner strategies and ensures execution. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and building partner capabilities to build and influence the market. Coaches the team to drive end-to-end business solutions across solution areas, resulting in increased partner satisfaction and partner deal sharing year-over-year. Leads by example to be executive sponsor for Global Independent Software Vendor (ISV) and Global System Integrators (GSIs) and drives sponsorship relationships for all of the Specialist Team Unit (STU) leadership team. Actively participates in the local Partner Governance Council and makes recommendation for Partner Recruitment and Partner Resource Allocation.
Guides their team to apply the orchestration model with Account Team Unit (ATU), Customer Success Unit (CSU), One Commercial Partner (OCP), Consulting and Global Resources (e.g., Global Black Belts, FastTrack, Digital Win Room [DWR]). Establishes approach and practices to promote communication and collaboration across functions. Contributes to the development of the orchestration model and drives consistency across territories.
Technical Expertise
Supports their team in participating in Microsoft events. Contributes to setting up the events and promoting best practice sharing across subsidiaries and the adoption from other subsidiaries. Actively participants in the Specialist Sales Leader community. Leads by example to show the learning culture across the organization.
Acts as the spokesman for Microsoft at external events. Provides expertise to customers/partners and shares knowledge on social media relevant for their market (e.g., LinkedIn). Establishes a sounding board of customers and partners related to technology innovation.
Coaches their team on business and market knowledge. Reviews wins/losses with the team to determine how to identify systematic and non-systematic issues to resolve. Develops strategies to position Microsoft products, solutions, and/or services (e.g., cloud services and platforms) against competitors. Initiates discussions to share industry trends and insights across the whole organization. Leverages deep technology knowledge and coaches team about Microsoft technology differentiators/competitive advantage.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 8+ years technology-related sales or account management experience OR
9+ years technology-related sales or account management experience.
5+ years of scaled leadership experience, such as managing a sales team of 10+ sales professionals, sales pipeline management experience, and P&L accountability.
Additional or preferred qualifications
Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 8+ years technology-related sales or account management experience OR
Bachelor's Degree in Information Technology, or related field AND 10+ years technology-related sales or account management experience OR
12+ years technology-related sales or account management experience, preferably selling business applications and solutions such as CRMs and ERPs.
2+ years manager of managers experience.
Ability to drive influence across different countries in a matrix envrionment.
#MCAPSRegionsASEAN
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Job Responsibilities:
* Handling of Adobe and Microsoft product sales
* Achieve the assigned sales quota set by Management & Partners
* Client rel..
Job Responsibilities:
* Handling of Adobe and Microsoft product sales
* Achieve the assigned sales quota set by Management & Partners
* Client relationship building & sourcing for new clients
* Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
* Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
* Weekly sales reporting update to Partners
* Act as the main point of liaison between Partner and Internal Sales teams.
* Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
* Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.
Job Requirements:
1. Preferably with Minimum of 1 – 2 years sales experience in the IT industry
2. Preferably with understanding of cloud-based software and subscription license model
3. Ability of cold-calling, account building and maintenance, and closing sales opportunities
4. Excellent verbal, presentation and written skills are required
5. Team player and a business partner
6. Demonstration of ‘on target’ sales performance
7. Establishment and effective use of internal and external relationships
8. Able to start immediately would be preferred
Others:
5 Days work week from Mon to Fri 9AM to 6:30PM
Location: Kaki Bukit
Ang Hoe Keong | EA Personnel Registration No.: R1106345
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next pha..
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.
Roles and Responsibilities:
Understand company policies, marketing strategies, and industry guidelines.
Stay updated on product knowledge, market trends, and competitor activities.
Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
Plan and achieve coverage and frequency targets for HCP visits.
Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
Monitor and report on competitor activities and market trends.
Maintain company materials and submit monthly expense claims on time.
Requirements:
Degree in Pharmaceutical / Nephrology or related field.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
Highlights
AWS + Variable Bonus
Birthday allowance
Mondays to Fridays (830am-6pm)
Kaki Bukit, Singapore
Responsibilities
Assist sales tea..
Highlights
AWS + Variable Bonus
Birthday allowance
Mondays to Fridays (830am-6pm)
Kaki Bukit, Singapore
Responsibilities
Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
Prepare sales quotations and proposals.
Provide sales and administrative support to the Sales Team.
Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.
Requirements
Minimum 1 or 2 years of experience in project management or sales support function.
Enjoy working with numbers and good with excel, powerpoint and words.
Diploma in Business management or Electrical engineering
Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.
Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
Sales Support Executive
Basic $3200 - $4000
5 Days
Working Location : Loyang (Company transport from Tampines, Paris Ris, Sengkang, Punggol)
AWS + Bon..
Sales Support Executive
Basic $3200 - $4000
5 Days
Working Location : Loyang (Company transport from Tampines, Paris Ris, Sengkang, Punggol)
AWS + Bonus
Responsibilities:
Sales Administration/Support
Process customer purchase orders and manage stock reservations.
Raise and submit purchase requisitions for equipment, parts, and accessories.
Communicate with customers, suppliers, and vendors about shipments and order updates.
Ensure timely delivery of goods by coordinating with Warehouse and Logistics teams.
Handle customer inquiries, complaints, and disputes (e.g., pricing, stock, invoices).
Support Sales Managers with proposals, quotations, and project price negotiations.
Maintain organized filing and documentation.
Perform additional tasks as assigned by Sales leadership.
Marketing Communication
Assist in organizing events like trade shows, seminars, and dealer meetings.
Prepare and update marketing materials and website content.
Coordinate with trade magazines and media agencies.
Job Requirement;
Nitec / Diploma in any fields
With at least 2 year of experience of related experience
Singaporean Only
**We regret to inform that only shortlisted candidate would be notified**
Job Description
· Technical drawings and project As-built documentation for products & solutions for PAGA, CCTV, PABX, Fire Alarm systems, PLC/DC..
Job Description
· Technical drawings and project As-built documentation for products & solutions for PAGA, CCTV, PABX, Fire Alarm systems, PLC/DCS systems, Fire & Gas detection & protection systems, Helideck Lightings systems, Weather Monitoring systems, etc
· Project administration, scheduling & co-ordination with various teams including design, manufacturing, construction & maintenance teams to ensure project goals are met.
· Monitor project progress and ensure project adheres to quality standards and
regulations.
· Perform engineering tasks such as developing designs, creating models, and
conducting tests to ensure that designs meet specifications.
· Identify and resolve technical issues and problems that arise during the project, including clarification with customers and suppliers.
· Technical Sales proposals and clarifications with customers
· Site survey and support onboard vessel
Job Requirement
· Minimum Degree in Electrical, Mechanical or Technical Engineering.
· Knowledge of products and solutions for PAGA, CCTV, PABX, Fire Alarm systems, PLC/DCS systems, Fire & Gas detection and protection systems, Helideck Lightings systems, preferred.
· Proficient in AutoCad drawings.
· Relevant work experience in Shipyard, Oil & Gas, Marine, Petrochemical background.
Working location: 11 Changi South Street 1
Working days: 5 days
Working hours: Mon-Thu 8:30am - 6:30pm; Fri 8:30am – 5:30pm
Job Requirements..
Working location: 11 Changi South Street 1
Working days: 5 days
Working hours: Mon-Thu 8:30am - 6:30pm; Fri 8:30am – 5:30pm
Job Requirements:
Strong understanding of stone slab layouts, vein matching, and joint detailing, with knowledge of vein matching, book-matching, and end-matching techniques to create cohesive, visually appealing layouts
Ability to assess stone quality, identify color variations and veining patterns, and use these characteristics to enhance design aesthetics.
Skilled in interpreting client needs and translating them into accurate, tailoredsimulations that meet aesthetic and functional expectations.
Knowledge of slab orientation, grain alignment, and joint placement to createinstallation-ready designs that optimize visual flow and minimize material waste.
Ability to identify potential design conflicts early in the drafting process and offerpractical, creative solutions.
Strong quality control mindset to ensure that simulations meet both aesthetic and structural requirements, maintaining high standards of accuracy.
Keen eye for detail, ensuring that simulations provide realistic depictions of stone color, grain, and finish, giving clients a clear and accurate preview of the finished
For consideration, kindly submit your CV by clicking “APPLY Now”
**Only shortlisted candidate would be notified**
EA Reg. No: R22090617 | Zhao Zi Yuan (Anna)
As a Sales Specialist/Engineer, you will play a critical role in driving the sales and adoption of our AI-driven smart lighting solutions for the reta..
As a Sales Specialist/Engineer, you will play a critical role in driving the sales and adoption of our AI-driven smart lighting solutions for the retail industry.
Responsibilities:
· Identify and develop new business opportunities in the retail sector and generate new sales
· Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction
· Plan and develop sales plans to achieve sales objectives & monthly sales target
· Manage entire sales cycle from pre-sales discussion with customers, prepare quotations, negotiate orders, contract review to post-sales support
· Develop and conduct product demonstrations, presentations and provide product knowledge to new and existing clientele
· Provide technical & sales support to key clientele like Architects, Lighting Consultants, Interior Designers and B2B customers etc
· Maintain and develop trusting long-term relationships with new and existing customers through understanding their business activity and needs
· Promote and represent the company professionally at trade exhibitions, events and product demonstrations
· Prepare reports and forecasts as and when requested by the management in a timely and accurate manner
Requirements:
· Minimum Diploma in any Electrical/ Electronic/ Mechanical Engineering
· Minimum 3 years of relevant working experience servicing the retail industry preferred
· Strong passion in sales and highly driven to achieve targets
· Enjoy working with a dynamic team and able to work confidently in a fast-paced environment
· Meticulous and ability to multi-task with good organisation skills
· Possess strong interpersonal, communication, presentation and negotiation skills
· Good problem-solving skills and ability to work as a team
· Good track record in project sales and large tender preparation
** 5-day work week
** Shuttle Bus Service provided at Ang Mo Kio / Yio Chu Kang MRT
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next pha..
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.
Roles and Responsibilities:
Understand company policies, marketing strategies, and industry guidelines.
Stay updated on product knowledge, market trends, and competitor activities.
Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
Plan and achieve coverage and frequency targets for HCP visits.
Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
Monitor and report on competitor activities and market trends.
Maintain company materials and submit monthly expense claims on time.
Requirements:
Degree in Pharmaceutical / Nephrology or related field.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
Customer Support Specialist / 1 Year Contract / East
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
5 days ago
Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hope..
Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.
Job Responsibilities:
Review and process customer purchase orders using ERP (Cardex) and manage portal entries
Research and resolve order issues, prioritizing based on urgency and ship dates
Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
Monitor open orders and expedite high-priority or complex shipments
Coordinate critical shipments to meet deadlines through cross-functional teamwork
Handle customer claims, returns, and credit/rebill processes
Support Accounts Receivable in resolving payment-related issues
Track part usage/demand for existing contracts and collaborate on pipeline management
Analyze root causes of order issues and recommend corrective actions
Maintain accurate records and reports for order and customer issue resolution
Assist in continuous process improvement efforts within the team
Perform other duties as assigned to support business operations
Job Requirements:
2-4 years of experience in Program Management, Customer Support, or warehouse operations
Proficient in MS Office (Excel, Word, PowerPoint)
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
Customer Support Specialist / 1 Year Contract / East
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
2 days ago
Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hope..
Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.
Job Responsibilities:
Review and process customer purchase orders using ERP (Cardex) and manage portal entries
Research and resolve order issues, prioritizing based on urgency and ship dates
Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
Monitor open orders and expedite high-priority or complex shipments
Coordinate critical shipments to meet deadlines through cross-functional teamwork
Handle customer claims, returns, and credit/rebill processes
Support Accounts Receivable in resolving payment-related issues
Track part usage/demand for existing contracts and collaborate on pipeline management
Analyze root causes of order issues and recommend corrective actions
Maintain accurate records and reports for order and customer issue resolution
Assist in continuous process improvement efforts within the team
Perform other duties as assigned to support business operations
Job Requirements:
2-4 years of experience in Program Management, Customer Support, or warehouse operations
Proficient in MS Office (Excel, Word, PowerPoint)
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
Duration: 1 year
Location: Loyang Lane
Working Hours: Monday - Friday 8am to 5pm
Responsibilities:
Reviews customer purchase orders to assess requ..
Duration: 1 year
Location: Loyang Lane
Working Hours: Monday - Friday 8am to 5pm
Responsibilities:
Reviews customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in Cardex (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.
Requirements:
2-4 years of related work experience
Experience in Program Management and/or Customer Support
Experience in a warehouse environment
Strong problem-solving skills
Excellent communication skills, both written and verbal
Ability to work in a very fast-faced environment with a high degree of accuracy
Ability to effectively multi-task
Ability to manage multiple and competing priorities
Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin
Highlights
AWS + Variable Bonus
Birthday allowance
Mondays to Fridays (830am-6pm)
Kaki Bukit, Singapore
Responsibilities
Assist sales tea..
Highlights
AWS + Variable Bonus
Birthday allowance
Mondays to Fridays (830am-6pm)
Kaki Bukit, Singapore
Responsibilities
Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
Prepare sales quotations and proposals.
Provide sales and administrative support to the Sales Team.
Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.
Requirements
Minimum 1 or 2 years of experience in project management or sales support function.
Enjoy working with numbers and good with excel, powerpoint and words.
Diploma in Business management or Electrical engineering
Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.
Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
Job Description & Requirements
Able to read and understand AutoCAD Construction Drawings
Reviewing Tender Documents & Drawings and provid..
Job Description & Requirements
Able to read and understand AutoCAD Construction Drawings
Reviewing Tender Documents & Drawings and providing quotation
Procurement of materials with suppliers/vendors
Upkeep Material Inventory
Implement contract administration procedure to ensure proper documentation of records concerning variation, submitting accurate cost and time implications to client
Submit Progress Claims, VO settlements, and Final Account Settlements
Technical Expertise