Senior Specialist, PV

• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

The Senior Specialist, PV is responsible for adverse event management including aggregate and individual case safety report (ICSR) health authority submissions and compliance monitoring. They are also responsible for PV activities (as delegated or assigned by their Manager) which may include but are not limited to: PV intake, management and negotiation of local PV agreements, local due diligence activities, participation in audits and inspections and related readiness activities, review of local initiatives for compliance with PV requirements, SOP management, local training, communication of safety issues, people development, special projects as assigned and is able to work on these delegated activities independently.

WHAT YOU WILL DO

1. Serves as the point of contact for the local Health Authority for PV related questions when assigned by the PV Lead and in their absence.

2. If serving as the local QPPV / Local PV Contact / Local Responsible PV Person or Backup, complies with all requirements mentioned in the local laws and regulations.

3. Responsible for execution of local PV processes and activities in collaboration with internal functional areas and external parties as assigned.

4. May coordinate translation of PV documents and ensure a QC check is performed by a second person for any in-house translations (as applicable).

5. Serves as SME and supports local PV audits and inspections including readiness activities and supports other audits/inspections including the development of CAPAs in response to findings/observations.

6. Responsible for reporting adverse experiences or events (AE) or product quality complaints (PQCs) associated with the use of our company products in compliance with Corporate Policy 01: Patient Safety.

7. Participates in and supports audits of contractual partners/vendors as necessary.

8. Participates in compliance activities and coordinates the preparation of necessary corrective actions locally for late reporting countries covered by the country operation.

9. Assists in developing and maintaining local procedures (in compliance with regional and global standards), to ensure global quality PV data and evaluates processes for potential improvement in efficiency and effectiveness.

10. Supports PV Lead in maintaining the local PV Training matrix and onboarding plans as assigned.

11. Supports the development and maintenance of local PV controlled documents (e.g., Company Core Pharmacovigilance Documents, training materials, etc. as applicable) ensuring that they are kept current.

12. Conducts and/or supports PV self-inspections as required by PV Legislations (where applicable).

13. Proactively identifies procedural gaps and challenges and implements solutions in collaboration with all affected stakeholders.

14. Responsible for completing all required/applicable trainings assigned at time of hire and after hire by the due dates, before performing the activity.

15. Supports training of local company staff, distributors, vendors, and business partners and can provide training as applicable.

16. Responsible for managing and performing local literature screening and assessment in accordance with company procedure and local requirements (as applicable).

17. May be responsible for Health Authority Website Monitoring for potential safety issues, safety alerts, and new/revised PV requirements in compliance with company procedures and local legislation (as applicable).

18. May be assigned responsibility for ensuring appropriate PV language is included in country PV agreements, liaising with business partners, vendors and Alliance Managers as required, performing local qualification/due diligence activities, compliance reviews, and ensuring maintenance of the business partner data tracking system.

19. As delegated by PV Lead, collaborates with internal stakeholders to ensure local implementation of Post approval Safety Monitoring Program (PSMP) plan in compliance with local legislation (as applicable).

20. May be responsible for reviewing, providing input and approving local initiatives (e.g., digital interfaces, marketing initiatives/ patient programs, organized data collection systems, etc.), and other programs to ensure compliance with PV requirements, as applicable.

21. As assigned by PV Lead, responsible for scheduling and coordinating submission activities for PSURs and other Aggregate Reports to the local Health Authority in compliance with company procedures and local legislation (as applicable).

22. As assigned by PV Lead, responsible for ensuring appropriate implementation and oversight of Risk Minimization Measures, and Additional Risk Minimization Measures locally as per department policy and ensures compliance with local legislations.

23. As assigned by PV Lead, prepare/maintain/submit local RMPs to the local HA (as applicable).

24. Support local implementation of applicable business continuity plans (as applicable)

25. Responsible for filing, storage and archiving of safety-related documentation in accordance with company’s policies and local requirements.

26. Serves as local Subject Matter Expert on relevant PV regulations, processes and procedures.

27. Liaises with the local business units to keep them apprised of safety activities and provides input on strategic decisions.

28. Represents PV in cross-functional organizational and alliance partner forums as needed.

29. Participates on local company committees and councils for matters impacting PV as assigned.

30. May participate on special projects or rotational assignments within or outside of IPV as part of their professional development.

WHAT YOU MUST HAVE

To be successful in this role, you will have:

Education:

· Health, life science, or medical science degree or equivalent by education/experience

· Experience in the pharmaceutical industry is preferred

· Supervisory experience managing people/teams/contractors

· Strong leadership, communication, decision making, and problem-solving skills

· In-depth knowledge of AE reporting requirements and relevant PV regulations, PV quality management systems and be an expert in PV processes and activities.

· Experience with PV audits and/or PV Health Authority Inspections

Job-specific competencies & skills:

· Must be fluent in English (written and spoken) while proficient in local language

· Ability to travel within the region and globally

· Excellent interpersonal communications, organizational, and presentation skills

· Excellent negotiation and influencing skills

· Ability to work in partnership with others (internally and externally) to accomplish quality goals

· Ability to interface broadly with colleagues within related functions and cross-functionally and be able to work independently with no supervision except in the most complex of situations.

· Demonstrates skills to drive change that enhances processes within the company or cross-functionally that improve quality and /or add value to the business.

· Demonstrates strong strategic thinking and project management skills including prioritization of tasks.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace

The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers who experience friction on our platforms.

By leveraging cross-functional partnerships, the BIR team delivers an immediate and personalized experience for constituents and stakeholders during times of crisis. The team operates off-process and overrides barriers to ensure swift issue resolution, prioritizing resources dynamically to assume ownership over mission-critical incidents.

The escalations handled by the BIR team are complex and require expertise in areas such as operations, policy, process, and project management. The team comprises best-in-class specialists who leverage their skills to deliver outsized impact.

To succeed on the BIR team, you must be passionate about social media, real-time crisis management, and working collaboratively in a fast-paced environment. You should have a strong interest in customer support and working cross-functionally with multiple domains, including policy and process. You must be comfortable with ambiguity and able to make quality decisions while remaining open-minded and flexible to feedback. You should be at ease in communicating relevant content and context to inform and enable internal and external partners, including executive level communication.
Successful candidates for this team are curious, resourceful, adaptable, influential, have a bias toward action, are comfortable with taking intelligent risks, and able to establish a collaborative network with partners across multiple domains. They have a proven track record of adjusting to dynamic environments while handling multiple workstreams and maintaining effective communication with all stakeholders, both internal and external.

Responsibilities

• Review, investigate, and coordinate end-to-end resolution of high risk escalations, adhering to process and policy frameworks.
• Communicate effectively with stakeholders, including external clients, internal partners, and leadership, serving as primary communication channel on critical escalations.
• Cooperate with cross-functional partners across the business to coordinate work, develop relationships, and execute assigned tasks within scope and timelines.
• Perform root-cause analysis, draft post-mortem reports, and drive innovation by proposing improvements to existing processes.
• Adopt best practices, provide team 'oncall' coverage (including weekend/holiday) on a rotational basis, and stay up-to-date with mandatory training and knowledge in areas of interest to the business.

Minimum Qualifications

• Demonstrated understanding of how the broader social media landscape operates in the industry.
• 5+ years of experience working in customer support, including domains such as online operations, escalations, information systems, compliance, risk management, policy, legal operations or management consulting.
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
• Demonstrated experience in identifying trends and partnering with cross functional teams to improve customer outcomes.

Preferred Qualifications

• Experience with analytical tools (i.e. Excel, SQL, Tableau).
• Understanding of the power of social media for businesses and the issues that are inherent to it.
• Experience influencing others leveraging data, analysis and vision.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Familiarity with Meta's suite of products.
• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Benefits

1. Competitive Salary: Up to $4,500 basic + variable bonus.
2. Work-Life Balance: 5-day work week (Monday to Friday), 9 am to 6 pm.
3. Growth Opportunities: Develop your career in a fast-paced, dynamic marketing environment.
4. Creative Freedom: Lead exciting campaigns and bring your innovative ideas to life.
5. Location: Work at a modern, centrally located office at 8 Ubi Road

Job Description

We are looking for a Senior Digital Marketing Executive to join our team and help shape the future of our brand. If you’re passionate about social media, content creation, and digital marketing, this is your chance to make an impact. You will be responsible for developing and executing strategies that drive engagement, boost brand presence, and ensure our digital campaigns hit the mark.

Roles & Responsibilities

• Marketing Strategy: Develop and execute marketing strategies that align with business goals.
• Content Creation: Lead content creation across various digital platforms, including short-form videos and engaging social media posts.
• Campaign Management: Oversee paid social media campaigns to maximize reach, engagement, and conversions.
• Influencer Relations: Work closely with KOLs and influencers to amplify brand visibility.
• Livestream Hosting: Manage and host engaging livestreams for product launches and promotions.
• Analytics: Track, analyze, and report on campaign performance, providing insights for optimization.
• Collaboration: Partner with cross-functional teams to ensure campaigns align with overall business objectives.

Requirements

• Education: Degree or diploma in Marketing, Communications, or a related field.
• Experience: Minimum 2-3 years of experience in a digital marketing role, ideally in the FMCG or beauty industry.
• Skills: Strong knowledge of social media platforms (TikTok, Instagram, Facebook) and experience in managing paid ad campaigns.
• Passion: Genuine interest in social media trends and content creation, particularly short-form videos and livestreaming.
• Language: Proficiency in English (both written and spoken). Basic Chinese is a plus.
• Creative: A keen eye for aesthetics and an ability to produce engaging digital content.
• Tools: Familiarity with digital marketing tools like Google Analytics, social media ad platforms, and WordPress.

Additional Information

• Salary: Up to $4,500 basic + variable bonus
• Working Hours: 5-day work week, 9 am to 6 pm
• Location: 8 Ubi Road 2, Zervex, Singapore (408538)

• As outsourced team members, responsible for all matters pertaining to SHEIN's offline event execution in Southeast Asia, including, but not limited, to Singapore, Philippines, Malaysia, and Thailand markets.
• Take full ownership of end-to-end execution of these offline events, while adhering to the brand guidelines, SOPs, protocols, and instructions given by the SHEIN marketing team.
• Fully responsible for the P&L for all offline events assigned to Pan Asia’s event team at fixed all-inclusive budgets, take full responsibility of budget spending including ,but not limited to, event headcount costs, venue costs and vendor costs for end-to-end planning and execution.
• Effectively liaise with all internal and external agencies and stakeholders to drive smooth project delivery and produce post-event reviews and analysis.
• Responsible for building and managing professional relationships or partnerships with relevant personnel, production agencies or any other vendors to facilitate smooth delivery.

Job Requirements

• Singapore PR / Citizen
• Bachelor's Degree, or minimally a Diploma in Events Management, Food & Hospitality, Marketing, or related subjects
• Excellent written and verbal communication skills in English and Chinese
• Proven experience in offline event production or marketing campaigns
• Familiar with local market and consumer habits related to Fashion and FMCG, able to integrate internal and external resources to guarantee the success of SHEIN's offline events
• Able to identify, analyse and solve problems, and tackle challenges in fast-paced, high-pressure situations
• Excellent communications and interpersonal skills, able to work in a team and manage relations with external contractors and suppliers
• Motivated self-starter
• Existing relationships with Event, Fabrication, Venue, or PR agencies would be a plus

We regret that only shortlisted candidates will be contacted.

Job Description:

• Handle all users' desktop requests and resolution.
• Manage the ticketing system from input of request case, monitoring, status update, to case closure.
• Troubleshoot and resolve issues related to:Email, Microsoft Office applications, Operating systems, Printing, Network connectivity, VPN, and Conferencing tools
• Handle user onboarding and offboarding processes
• Manage user accounts and email in Active Directory and Exchange/Office 365.
• Oversee system and user data backups.
• Maintain IT asset inventory

Requirements:

• Diploma or equivalent qualification
• Minimum 1 year IT support experience (preferably in IT System Integrator or Managed Service Provider environment)
• Strong troubleshooting and customer service skills
• Excellent interpersonal and communication abilities
• Adaptable, positive attitude, and team-oriented
• Self-motivated learner with interest in technology
• Required to take Technology Certifications.
• Local fresh graduate is welcome to apply.

Client Summary

The company is a global corporation with significant international presence, including production sites, R&D centers, and sales offices worldwide. They manufacture high-performance synthetic rubber products, offering a broad portfolio of materials such as SBR, NBR, EPDM, BR, and TPE. These products are widely used across industries such as automotive, construction, electronics, industrial manufacturing, and consumer goods.

The Job

• Assist the Assistant / QA Manager in driving the improvement of the Quality Management System (QMS) across all departments to ensure full compliance with IATF 16949 standards.
• Conduct specification reviews, CSR assessments, and gap analysis.
• Oversee daily production batch release activities; familiarity with SAP is a plus.
• Lead efforts to improve CPK and conduct monthly reviews of MRB and freeze inventory.
• Manage documentation and reports related to IATF Core Tools (PPAP, APQP).
• Issue, review, and verify Corrective and Preventive Actions (CAPA) for internal and external quality issues (raw materials, finished products, shipment, and logistics).
• Generate, review, and update quality-related procedures and instructions.
• Participate in Management Reviews and report at monthly quality meetings.
• Contribute to the revision of FMEA and Control Plans.
• Assist the QA Manager in handling customer complaints and investigations.
• Support the QA Manager during plant audits (external, internal, customer, and supplier audits).
• Perform other tasks as delegated by the Assistant / QA Manager.

The Talent

• Degree in Engineering, Chemistry, Science, or a related field.
• 3-5 years of experience in a Quality Assurance department.
• Strong knowledge and understanding of ISO 9001, IATF 16949, or similar quality systems, with experience in managing audits.
• Good communication skills and ability to work collaboratively in a team and individually.

Other information

• Location: Jurong Island, company bus provided at Jurong East.
• Transport Allowance
• Site allowance

Next Steps:

• Interested applicants, please send your resume to [email protected] with your current and expected salary. Only shortlisted candidates will be contacted.

You will be joining a world-renowned luxury brand committed to excellence, quality, and exceptional client experience. As our client continue to expand and innovate, they are seeking a dynamic Compensation and Benefits Specialist to contribute to the HR team. This role is ideal for someone with a strong understanding of HR practices, who thrives in a fast-paced, high-end environment, and is ready to enhance our compensation and benefits functions.

Role Summary:

The Compensation and Benefits Specialist will play a key role in supporting our HR function by managing and optimizing compensation structures, benefits programs, and other reward strategies. This role requires a blend of analytical and strategic thinking to ensure our offerings remain competitive and attract top talent.

Key Responsibilities:

Compensation Management:

• Assist in developing and maintaining compensation structures, job grading, and salary bands to align with industry standards.
• Conduct regular market benchmarking and salary reviews to ensure competitive positioning within the luxury sector.
• Prepare compensation data and analyses to support HR planning and budget forecasting.

Benefits Administration:

• Oversee and administer employee benefits programs (healthcare, retirement plans, leave policies, etc.), ensuring compliance with local regulations and company policies.
• Coordinate with external vendors and stakeholders to optimize benefit offerings and ensure smooth service delivery.
• Communicate benefits changes and updates effectively to employees.

Policy Development & Compliance:

• Support the development and implementation of HR policies related to compensation, benefits, and rewards.
• Ensure all compensation and benefits programs comply with relevant labor laws and regulatory standards in Singapore.

Employee Engagement & Support:

• Act as a point of contact for employees on compensation and benefits-related queries, providing timely and accurate information.
• Collaborate with HR and other departments to support employee engagement initiatives and improve the overall employee experience.

Reporting & Data Analysis:

• Generate regular reports and analyses on compensation, benefits utilization, and overall HR expenses.
• Provide insights and recommendations based on data analysis to support business objectives.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• At least 3-5 years of experience in compensation and benefits, preferably within the luxury, retail, or hospitality sectors.
• Strong analytical skills with the ability to interpret and present data accurately.
• Knowledge of Singapore employment laws, labor regulations, and compliance requirements.
• Excellent communication skills, both written and verbal, with a service-oriented mindset.
• High proficiency in Microsoft Excel and familiarity with HRIS systems

Personal Attributes:

• Detail-oriented and highly organized, with a commitment to accuracy.
• Able to handle sensitive information with confidentiality and discretion.
• Strong interpersonal skills and the ability to work collaboratively across teams.

Base salary ranges up to $6,500 / month, depending on experiences.

If you are keen to know more, please click on the Apply button or reach out to me at [email protected].

Join Our Team as a Demo & Training Product Specialist!

As a Demo & Training Product Specialist at Ross, you'll be at the forefront of delivering world-class commissioning and training for our cutting-edge products. You’ll play a pivotal role in integrating Ross solutions into broadcast systems for clients around the globe. This is a highly rewarding opportunity for someone with deep knowledge of Ross products and a passion for delivering exceptional customer experiences.

In this exciting role, you’ll manage customer expectations, oversee essential documentation, and provide hands-on training that empowers clients to fully leverage Ross technology. You’ll be a key player in shaping the customer journey, working closely with our APAC Services and Sales Teams to deliver Ross’s legendary customer service.

What You'll Be Doing:

Demonstrations

• Perform on-site, off-site, online/remote customer demonstrations and tradeshow events
• Responsible for the operational and technical integrity of both the demo and training experience and offer effective solutions for areas of improvement in-house and online
• Set up demo equipment, assist with set-up and prepare/test gear prior to demos
• Provide insights on industry trends and customer feedback to the Sales and Marketing Product Management (MPM) teams
• Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for Ross Solutions
• Develop demonstration techniques, methods and materials for use by other demo staff

Training

• Conduct on-site, off-site and online/remote customer training
• Deliver internal training for Ross staff
• Maintain training equipment and assist with setup, preparation, and testing gear prior to training sessions
• Assist in the development of customer training methods, materials and techniques
• Provide feedback to Product Managers regarding product operation, features, and roadmap
• Participate in the review process for upcoming software feature lists
• Champion customer needs, notably operational features, roll-out, training methods and future feature requirements

What We’re Looking For:

• Educational Background: A diploma or degree, with at least 3 years of hands-on training experience.
• Communication & Presentation Skills: Exceptional verbal and written communication skills, with the ability to present complex ideas clearly and confidently to a variety of audiences.
• Industry Knowledge: Strong understanding of graphic design, production, and customer needs, and applications.
• Experience in Live Production: Proven experience working with production workflows for live events. · Knowledge of use of Ross Video products and workflows is a plus.
• Technical Expertise: Knowledge of Virtual Solutions and Broadcast Camera Motion Control Systems is a valuable asset.
• Eagerness to Learn: A willingness to learn how to demonstrate and train others on Ross products and solutions, with a strong interest in technology.
• Organized & Detail-Oriented: Highly organized with a sharp attention to detail, ensuring smooth execution of demos and training sessions.
• Problem-Solving Skills: Strong analytical and troubleshooting abilities, with the capacity to resolve issues efficiently under pressure.
• Adaptability: Ability to thrive in fast-paced environments and adjust to changing demands and priorities.
• Ready to Travel for Work: A valid passport and the willingness to travel internationally to customer sites, major tradeshows, and events as needed, with up to 50% travel required.

If you're ready to make an impact, drive innovation, and work with a talented, global team, this is the perfect role for you!

Apply now: Click the URL below to take the next step in your career. https://us242.dayforcehcm.com/CandidatePortal/en-US/rossvideo/Posting/View/7430?source=LinkedIn

Call Support Specialist/ Telemarketer (WFH, Remote Support) - Commission based

STAR CAREER is hiring Call Support Specialist/ Telemarketer (WFH, Remote Support).

If you are keen to Work from Home (WFH) as a Call Support Specialist/ Telemarketer (WFH, Remote Support).

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Contract Period:

• From 1 Jan 2025 to 31 Dec 2025.

Deployment:

• Mondays to Fridays: 6:30am to 4:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

• To provide support in general upkeep of equipment and workplace;
• To provide logistical support for school events and functions including arranging of furniture and equipment;
• To perform gate duties and traffic control to ensure safety of students moving in and out of the school premises

Requirement:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic or general operations support;
• Preferably be able to converse in English or Mandarin;
• Able to provide logistical support including arranging of furniture and equipment;
• Able to take instructions and duties assign by supervisor.

Responsibilities

• Provide trade support to the sales & marketing department
• Familiar with bunkering apnd oil & fuel businesses
• Conduct market research and analysis
• Ensure compliance with company standards and policies
• Ad hoc duties as assigned

Requirements

• Diploma or Nitec in any discipline
• With 1 year of trading experience, preferably from oil trading background

Interested candidates who wish to apply for the advertised position, please send in your updated resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Summary of the role

The Customer Support Manager (CSM) is responsible for implementing, monitoring, administering and improving customer service procedures and work flows across APAC regions, specific to aerospace customers. They may directly or indirectly lead customer support teams to acheive best in class customer support. They will establish, monitor and report specific KPI’s and seek to improve short falls. In addition, the CSM will ensure that customer support staff in all APAC regions are compliant to required procedures and performing to KPI targets.

The CSM is responsible for working with the APAC Aerospace General Manager (GM) and local regional management to establish a team that is capable of providing and achieving outstanding customer service.

The CSM is responsible for customer order management of selected customers as well as the aerospace customer order management process in APAC. This includes communication and coordination throughout the entire supply chain to ensure on-time delivery to customers.

The CSM is responsible for supporting customer service, Sales Engineers, Project Engineers and Application Engineers in developing new opportunities and wherever the business needs may be.

The CSM is responsible for assisting in achieving sales and profitability goals.

2. Tasks and Responsibilities

The primary function of the CSM position is to provide the management and coordination of day-to-day operations which support customer delivery as well as the direct or indirect supervision of the customer support team members.

The CSM is also responsible for ensuring outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures. This includes:

· Managing orders from PO receipt to delivery for local customers

· Leading the Customer Support team: Train, teach, coach, monitor, plan and review. Strategize and communicate annual targets.

· Reporting Customer Support team performance & capacity and make recommendations for improvement

· Assist the Aerospace team in scaling to grow, which may include recruitment and retention of Customer Support staff

· Develop and continuously improve the customer support team

· Make recommendations to the Business Process Managers (BPM) to improve internal processes.

· Develop and implement procedures to ensure that customer orders are processed efficiently, correct and on time.

· Assist in monitoring and improving sales growth and profitability

· Answer customer inquiries regarding delivery status

· Quote standard products to customers and follow up on quotations

· Ensure full compliance with all Standard Operating Procedures including Order Management, Quality Procedures, and overall Quality Management Systems

· Develop work instructions for customer specific delivery requirements. Train and cross training staff accordingly.

· Represent the Hub in cross-functional teams to support continuous improvement efforts in operations, quality, supply chain or other.

· Assist the Hub with quality related issues.

· Assist other business support functions in drive improvements

· Proactive communication, analysis and problem solving

· Work with the right sense of urgency: Response times, flexibility and accuracy

· Report monthly, quarterly and annually to the GM on various KPI’s and targets

· Assist the GM in management reviews, business reviews and business plans

. Execute contract reviews per AS standards and local procedures on time.

. Match customer orders with supplier deliveries to meet/exceed OTD targets.

. Resolve customer complaints through proactive internal/external communication.

. Source/purchase products from internal/third-party suppliers as needed.

Communication

. Communicate and address changes in customer demand across the organization.

. Collaborate with Hub, SCM, PM, and Factory to align with KPIs

. Resolve and negotiate delivery schedule issues.

3. Education and Experience

· 4 to 5 years’ experience in a customer service position

· Management/Leadership experience

· 4-year degree

· Knowledge of basic business sales and marketing practices

· Knowledge of supply chain processes and practices

· Experience with ERP software systems (JDE preferred)

Other Experience (beneficial but not required):

· Knowledge of aerospace products

· Familiarity with AS9100 quality requirements is beneficial

· Familiarity with technical prints (general comprehension)

4. Competencies

· Ability to lead, manage, and supervise personnel

· Management/Leadership skills

· Proven track record in customer satisfaction

· Strong written and verbal communication skills

· Strong people and relationship building skills

· Customer driven with a positive, professional, can-do attitude

· Strong organizational skills with the ability to mulit-task

· Attention to detail and accuracy

· Strong analytical, decision making and problem solving skills

· General knowledge of financial terminology and calculations

· Proficiency in the use of Microsoft Word, Excel and PowerPoint

· Proficiency in the use of business operational software (Oracle, JDE, SAP, Microsoft Dynamics Business Central)

5. Key Interfaces and Stakeholders

Develop and maintain strong working relationships with:

o Customers

o Customer Support staff

o Application engineers

o Supply Chain Management group

o Global Aerospace Hubs

o Manufacturing units

6. Geography to cover and travel requirements

· The CSM position administers the APAC region with direct customer management in SE Asia.

· Travel requirements of 10% to 25% per year.

· Travel may include local and international.

7. Behavioral Characteristics

· Trelleborg’s Core Values:

o Customer Focus

• Working with customers to build long term relationships & partnerships
• Delivering on our promises and commitments
• Understanding the impact on our customers of our business decisions

o Performance

• Taking individual responsibility for personal objectives and results
• Continuously improving our performance
• Encouraging a culture of continous improvement and teamwork

o Innovation

• Develop innovative solutions to customer problems
• Being proactive in initiating change and improvement
• Sharing knowledge and experience through teamwork

o Responsibility

• Respecting the culture, custom and rules of Trelleborg, our suppliers, and our customers
• Communicate openly and accurately
• Taking personal responsibility for our actions
• Performing our duties to the best of our ability and with integrity

Job Title: Site Support Coordinator

Location: Singapore
Job Type: Full-Time
Reporting to: Interior Design Manager

Job Overview

We are seeking a reliable and detail-oriented Site Support Coordinator to assist with site monitoring, customer interactions, and contractor communication.

The primary focus of this role is to follow instructions precisely from the Interior Design Manager and ensure tasks are executed as directed. This position involves taking photos and measurements on-site, documenting progress, and coordinating with Mandarin-speaking contractors. The work is a combination of on-site and remote tasks.

Key Responsibilities

• Follow Instructions:Take detailed and clear instructions from the Interior Design Manager and execute tasks as directed.
  
• Site Documentation:Capture clear and organized photos and videos of the site to document progress and current conditions.
  Ensure all visuals are labeled and shared promptly with the project team.
  
• Measurements:Accurately measure the site as instructed and report findings to the manager.
  
• Customer Feedback & Defects:Collect feedback from owners and share it with the project team.
  Walk through the site with owners to identify defects and document them for follow-up.
  
• Contractor Coordination:Communicate instructions to Mandarin-speaking contractors as required.
  Relay updates from contractors to the Interior Design Manager for timely action.
  
• Reporting:Submit daily updates, including photos, measurements, and any feedback collected.
  Maintain simple logs of completed tasks and observations.
  

Why Join Us?

• Gain experience in site operations and project coordination with clear, straightforward responsibilities.
• Work in a flexible role that combines on-site and remote tasks.
• Be part of a supportive team focused on delivering high-quality interior design projects.

Qualifications

• Language Skills: Fluent in English and Mandarin to communicate effectively with mandarin speaking contractors and team members.
• Experience: No prior experience required; training will be provided.
• Skills:Strong ability to follow instructions accurately and execute tasks precisely.
  Basic photography and measurement skills.
  Comfortable navigating construction sites and interacting professionally with contractors and clients.
  
• Other Requirements:Physically capable of conducting on-site inspections.
  Reliable, punctual, and detail-oriented.
  

Application

If you excel at following instructions and are eager to support site operations with diligence and attention to detail, we encourage you to apply.

Submit your resume and a brief statement about your interest in this role.

Join us as a Site Support Coordinator and play a vital role in ensuring project success through precise execution of tasks and clear communication.

We are looking for a highly motivated individual with software development experience, to join a software company as Lead Application Support Engineer.

• Lead a team of engineers supporting world class custom software applications.
• Salary package up to $5,800 + AWS + VB (~2 months bonus).
• Dynamic working environment.

Responsibilities:

• Lead and run the 24/7 application support team for applications and systems.
• Ensures team members are providing necessary help to the end-users. Train the team members on the application logic/usage, interfaces and features.
• Solve critical issues of the application and system, guide and mentor team members.
• Ownership of all issues that are raised, through to closure within defined SLA.
• Build and maintain good rapport between stakeholders. Handle escalations and manage client expectations on an ongoing basis.

Requirements:

• Diploma/ Bachelor’s Degree in Computer Science or related.
• Minimum 3 years relevant working experience as a Software Developer/ Senior Application Support Engineer/ Team Lead.
• Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
• Understanding of IT industry working practices / methodologies. ITIL certification is highly advantageous.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J50778 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

STAR CAREER is passionate about providing the high-quality service for our clients and candidates, creating a workplace fulfilment where our people will stay, perform and can be successful

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many on-the-job training opportunities in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

Job Description -Independent Recruitment Consultant

(Flexible-Work Arrangement)

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many opportunities for on-the-job training in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

==============================================================

Job Description

Job Title : Recruiter (Home-Base) - Remote Support

(Flexible-Work Arrangement / Flexible-Work Mums)

(Full Commission)

Job Summary : Recruitment consultants will assist in finding the best people to staff the client’s

business needs by evaluating candidates and building networks of potential hires,

taking on a more hands-on role in assessing candidate resumes and credentials.

To understand and match the needs of the clients and candidates to provide quality

recruitment services

Main Duties and Responsibilities

Candidate Management

· Taking on the role of a recruitment consultant to understand clients’ recruitment needs and assist in placing the right talents with their Organization

· Source candidates using web-based services, job portals data base and social media recruitment methods to network and identify the right candidates for clients’ vacancies

· Evaluate resumes and applications

· Assume responsibility of pre-interview screening

· Provide career advice and consultation to job-seekers

· Facilitate and finalize agreements for candidates

Job Requirements

· Able to communicate effectively and professionally

· Min. 3 years of Recruitment experience will be desire.

· Highly driven and enthusiastic with positive attitude

· Good in coordination and liaison work

· Enjoy engaging with people

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

Candidate must be willing to take CEI Certification.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : Jeline@starcareerconsulting.com

Jeline Yong (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

• Provide excellent customer service
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of bank access and in-house applications.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• At least 3 years of experience in L1/2 EUC support works
• Experience supporting projects based in a banking / finanancial instition
• Experience in supporting MAC based hardware and technologies
• Experience leading a team is preferred

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

We are seeking a Partner Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role will sit within the Partner Support Strategy team, which oversees the optimization of support processes, tooling, and enablement for strategic partners across social media platforms.

This will be an operationally intensive role working with various internal processes and systems to drive efficiency across the organization. Being an organized, detail-oriented mindset self-starter, you will serve as a key point of contact between key internal and external stakeholders.

Responsibilities

• Assist partners and partner managers with troubleshooting. Triage operational requests to the appropriate teams.
• Develop a deep understanding of the business and connect the dots between teams to identify areas for efficiency and collaboration.
• Partner with cross-functional team members to drive operational improvements with a good understanding of internal policies and risks. .
• Serve as the primary POC for the partner onboarding and offboarding process including data collection, evaluation, and input.
• Utilize various internal tools to help onboard and provide ongoing partner support. Own resolving partner issues by using all available tools and resources.
• Provide an amazing support experience to our creators or partners across the platform.
• Maintain internal databases to ensure timely and accurate data entry.
• Provide educational training to partner managers on partner support and escalation processes.
• Contribute with insights based on day to day work and by executing tasks to support initiatives.

Minimum Qualifications

• Ability to communicate fluently in Japanese
• 3+ years of experience
• BA or BS Degree in a related field
• Avid Social Media user with knowledge of both products as a user and creator or publisher

Preferred Qualifications

• Experience in relevant industries such as Entertainment, Sports, Media, or Gaming Video.
• Experience working in partner or customer support operations at a technology company.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field