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Role: Production Support Analyst
Job Requisition Number: JR48891
Job Level: 1 - 2 years of relevant experience (L1)
Location: Singapore
Job Objectives
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Key Responsibilities
· Handle incidents and service requests raised via helpdesk and call center.
· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
· Monitor the incoming demand through ISM tool and ensure right assignments on time.
· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
· Manage service requests recording for monthly management reporting.
· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
· Ensure application incident & task documentation is properly updated for each production release.
· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
Key Requirements:
- Strong written, oral communication skills and able to manage user.
- Organized and resourceful.
- Adept at prioritizing, scheduling, and multitasking.
- Fast and eager learner.
- Experience with Microsoft tools.
- Ready to work in a shift environment
Technical Skills:
- SQL, Unix, Windows, MS office
Please forward your resume in MS word format to [email protected] and
[email protected]
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume . Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location