Customer Service Coordinator

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Anticimex is the modern pest control company. Through prevention, new technology and sustainable solutions, we meet the new demands for healthy environments, for both individuals and businesses.

Due to growth, we’re looking for good customer service Operations Coordinator to join our team. As part of your role, you will be responsible for the below duties:

· Provide excellent customer service to clients

· Handle phone calls and emails

· Schedule and coordinate with Clients and Technicians for service appointments and follow ups

· Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure

· Communicate effectively, maintain and establish close rapport with clients

· Creating contracts and services into in-house programme and uploading of supporting documents

· Monitor cash collection by technicians in your team

· Check and compile service reports before sending to customers

· Prepare invoices accurately prior to send out to customers

· Attend to meeting with customers as and when required

· Preparing of reports requested by customers as and when required

· Perform all other ad-hoc duties as and when required

What we’re looking for:

Operations Coordinator

· Proficient in MS Office

· Problem-solving with critical thinking and analytical skills

· Ability to be flexible, multitask and learn in a fast-paced environment

· Self-driven nature with strong attention to detail

· Professional customer service skills

Benefits:

• Basic Salary $2,400 -$4,800 (OTE $28,800 - $57,600 P.A.)

• Company welfares & Benefits

• Opportunity for career progression and development

If you would like to know more, apply today as we’d love to hear from you!

Job Summary

The Laundry Assistant is responsible for ensuring a constant supply of clean clothing, linens and patient protection to Residents in the Home through proper handling of clean/soiled/ infected linen. Ensure safety precautions are taken in the course of his / her work.

Job Responsibilities

• Collect dirty linen trolleys from the sluice rooms at the designated time.
• Wash Residents’ clothing, linens such as draw sheets, bed sheets, pillow cases and, patient care accessories and curtains.
• Ensure optimization of each washing or drying cycle.
• Use disinfectant or the assigned detergents for laundry which require special treatment to avoid contamination.
• Soak infected clothing with disinfectant and then wash in the washing machine at the required temperature to avoid contamination.
• Ensure washed and folded linens are ready for collection at the designated time and area.
• Assist to mend clothes and linen which are torn.
• Keep the laundry area clean, neat and dry at all times.
• Take necessary steps in the control and usage of washing detergents, disinfectant and bleach.
• Ensure that the laundry equipment are functioning good working condition at all times
• Record and update number of linens processed daily.
• Report to the Supervisor - Laundry of equipment breakdown or malfunction.
• Performs any other duties assigned by Senior Executive or Executive Operations or Manager, Operations.

Job Relationship

• Reports to Senior Executive / Executive, Operations

Job Specifications

• Minimum Primary School education.
• Able to read and write simple English.

Job Descriptions :

• Prepare loadout plan and SOP for loading of barges and Supply vessel
• Prepare Risk Assessment.
• Oversee the loading and unloading of Supply boat/barge.
• Deploying workers to match operational needs, and ensuring certificates/permits are in place.
• Facilitating communication between the internal departments and Operations.
• Conducting audits to ensure compliance with Workplace Safety and Health (WSH) requirements.
• Conducting daily toolbox briefings/meetings with the workers.
• Proposing improvements to workflow to increase efficiency and productivity.
• Overseeing cargo handling operations, including lashing operations to secure cargo on barges.
• Regularly check in the lifting tools tally with the certifications.
• Arrange/monitoring workers after working hour jobs, etc. OT.
• Other duties assigned by the management.

Job Specification :

• Candidate must possess at least “O” level qualification or equivalent.
• Minimum 5 years of relevant experience in Marine Industries or Logistics.
• Excellent communication, leadership and problem-solving skills.

Job Description:

- Team player, able to work closely within the team leading the team while taking charge of the team members

- Plan and lead the team's operation to achieve company goals

- Perform ad-hoc duties such as operating machineries

sorting, stacking, cutting, trimming, etc.

- Physically fit

- Maintain personal and work place hygiene

- Willing to learn, positive attitude and able to take initiative

- Responsible

- Able to work in cold room environment

- Able to manage team to fulfill operational requirements

- Training to be provided

Working Hours

- 6 days: Mon-Sat

The candidate is responsible for the effective execution of sales processes, managing sales data, implementing strategies to improve sales productivity, and providing insights to enhance sales performance.

Responsibilities:

• Develop and refine sales processes to ensure the efficient operation of the sales team. Identify bottlenecks and implement solutions to streamline workflows.
• Oversee the collection, analysis, and reporting of sales data. Create regular reports to track sales performance, pipeline health, and key metrics.
• Analyse sales performance trends and provide actionable insights to the management and sales teams to improve sales outcomes.
• Ensure all sales-related documents, including contracts and agreements, are processed and compliant with company policies.

Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience (3+ years) in sales operations, sales analysis, or a related role.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong project management skills and the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• A detail-oriented, proactive, and results-driven mindset.

Job Scope:

The successful candidates will be involved in the operations of the assigned process plant units involving work in the field and at the control panel:

• Perform field patrolling to monitor site conditions and take corrective actions to ensure safe and smooth plant operations
• Perform frontline trouble-shooting to address deviations, improve plant reliability & process safety
• Prepare equipment for maintenance and re-commissioning activities
• Ensure safe and smooth operation of plant facilities, such as exchangers, rotating equipments etc

Requirements:

• Diploma in Chemical Engineering / Chemical Process Technology, OR
• Nitec / Higher Nitec in Chemical Process Technology, OR
• GCE ’O’ Level with credits in Physics or Chemistry, and Mathematics
• Must be prepared to work on 3 rotating shifts

The Job
The Technician will learn how to operate the terminal system by executing and maintaining the day-to-day operation in accordance with company’s work procedure under the supervision and direction set by operations and company management team.

Key responsibilities:

• Carry out the daily action plan and update the checklist accordingly.
• Perform routine check on valves and pumps status on a regular basis.
• Ensure samples are collected and recorded properly.
• Conduct ship/shore conference and berthing/unberthing vessels.
• Ensure running pumps are in good order.
• Ensure TPI/CPI are skimmed.
• Assume the role of auxiliary fire fighter during the event of emergency.
• Carry out housekeeping in the assigned area.
• Supervise the blinding/de-blinding work.
• Perform tank de-gassing, gas-test for hot work and confined space entry.
• Perform WDO & Tank Farm draining as per operations requirement.
• Perform tank gauging & temperature measurement.
• Carry out daily patrol rounds and update shift logs.
• Any other tasks as and when assigned by the management.
• Adhere to the company’s HSSE (Health, Safety, Security and Environment) Policy.

Job Requirements

• Minimum N’ level.
• Preferably tertiary education in petrol chemical or related course.
• Strong interest in oil and gas industry.
• Ability to engage in critical analysis.
• Ability to function well in stressful situations.

Stashworks Pte. Ltd. is a growing e-commerce fulfilment company.

Our mission is to help SME grow and scale both domestically and internationally.

Roles and Responsibilities

-Oversees a company's operational workflow, inventory, equipment and people.

-Resolve operational issues and disputes promptly or prevent it from even happening.

-Maintain constant communication with managers, staff, and merchants to ensure proper operations of the company with brief summary to the Management.

-Submit proposals or suggestions with supporting back up examples which can improve the workflow and increase profit margins within the organisation.

-Develop, implement, and maintain quality assurance protocols, this includes a proper onboarding documentation process for all departments (Operational Handbook).

-Increase the efficiency of existing processes and procedures to enhance the companys internal capacity.

Skills

Overall responsible for the daily operations, including physical operations - receiving, storing, picking, packing, inventory management and worker-shift management.

Meet warehouse operational SLA's by general management, problem-solving and employee coaching/training.

On-site coordination with operations backend teams to ensure operational efficiency, safety and accuracy.

Analysis of the data reports to identify performance bottleneck and improve the performance.

Continuously improve the throughputs and attain a sustained level of delivery performance improvement.

Strong Excel knowledge and passion to go above and beyond.

Proficient in Management Skills Multi Tasking Warehousing will be better.

# 5.5 work days per week, OT when necessary.

# Mondays to Fridays: 9:00 am to 6:00 pm, excluding Sundays and Public Holidays.

# Saturdays: 9:00 am to 1:00 pm.

# Easily accessible: 3 bus stops away from Joo Koon MRT Station/

bus-Interchange.

#10 days Annual Leave.

# Condusive working enviornment.

# Team Bonus/es.

Stashworks Pte. Ltd. is a growing e-commerce fulfilment company.

Our mission is to help SME grow and scale both domestically and internationally.

Roles and Responsibilities

-Oversees a company's operational workflow, inventory, equipment and people.

-Resolve operational issues and disputes promptly or prevent it from even happening.

-Maintain constant communication with managers, staff, and merchants to ensure proper operations of the company with brief summary to the Management.

-Submit proposals or suggestions with supporting back up examples which can improve the workflow and increase profit margins within the organisation.

-Develop, implement, and maintain quality assurance protocols, this includes a proper onboarding documentation process for all departments (Operational Handbook).

-Increase the efficiency of existing processes and procedures to enhance the companys internal capacity.

Skills

Overall responsible for the daily operations, including physical operations - receiving, storing, picking, packing, inventory management and worker-shift management.

Meet warehouse operational SLA's by general management, problem-solving and employee coaching/training.

On-site coordination with operations backend teams to ensure operational efficiency, safety and accuracy.

Analysis of the data reports to identify performance bottleneck and improve the performance.

Continuously improve the throughputs and attain a sustained level of delivery performance improvement.

Strong Excel knowledge and passion to go above and beyond.

Proficient in Management Skills Multi Tasking Warehousing will be better.

# 5.5 work days per week, OT when necessary.

# Mondays to Fridays: 9:00 am to 6:00 pm, excluding Sundays and Public Holidays.

# Saturdays: 9:00 am to 1:00 pm.

# Easily accessible: 3 bus stops away from Joo Koon MRT Station/

bus-Interchange.

#10 days Annual Leave.

# Condusive working enviornment.

# Team Bonus/es.

Key Responsibilities:

Supervise day-to-day logistics and supply chain operations to ensure smooth and timely execution of tasks

Lead a team of warehouse operators and supervise all movements of cargo in/out of the warehouse

Oversee all aspects of inventory control efforts including daily cycle count

Ensure export shipment and local orders, including documentation, are delivered accurately and timely

Liaise with customers for all documentation and other operational matters

Monitor warehouse productivity, identify areas of improvement and drive cost control initiatives

Utilize technology and software systems to optimize logistics processes

Requirements:

Degree preferably in Logistics and Supply Chain Management and/or Industrial Engineering

Minimum 3 years of relevant experience in warehouse and logistics

Strong supervisory and interpersonal skills

Self-motivated and results-oriented

Good knowledge of SAP or WMS system

Proficient in MS Office

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

The Executive will assist the Operations Manager in managing daily operations and planning manpower to drive operational excellence in the Nursing Home. This includes ensuring that the Nursing Home is in compliance with all regulatory, licensing, safety, and environmental requirements.

In addition, they will also have the opportunity to lead, train, supervise, and mentor staff in areas such as Facilities Management, Repair and Maintenance, Fire Command Centre, and Transportation sections of the Operations department.

• Identify and perform necessary maintenance on buildings and facilities
• Conduct inspections periodically to evaluate the maintenance condition to identify necessary corrective actions
• Report any deficiencies as they occur and request emergency or routine service
• Oversee and manage the appointed contractors to ensure that they conform to the required standards
• Manage the process of contracts, raise Purchase Order(PO) and activate the renewal when due
• Responsible for administrative duties, including developing and maintaining operating procedures, verifying invoices, monitoring expenses, and assisting in budget exercise
• Oversee fire safety measures in the nursing home
• Participate and support work process improvement and technology enhancement projects
• Manage and supervise a team of operations assistants inclusive of recruitment, discipline and performance appraisal
• Ensure that the facilities team is in compliance with workplace safety standards
• To ensure management of the outsource vendor does schedule servicing in a timely manner and submits a service report to MOHH iham before the timeline
• Other duties as assigned

• Min Diploma/Degree in Business/Building/Facilities Management/Engineering or equivalent with 3 years relevant experience, of which 1 year in a supervisory role
• Familiar with government agency ( MOH,NEA,BCA,SCDF) Regulations
• Good in report writing
• Able to respond fast on emergency matters after office hours.
• Possess experience in project management and budgeting
• Independent with a high level of organizational skill
• Able to work well under pressure and deliver within a tight timeline
• Team player with excellent interpersonal and negotiating skills
• Proficient in MS Office & Google Workspace ( Googlesheet, GoogleDoc, Google Form)

Based in Tuas (Transport provided)

Successful candidates will be offered an initial 6-months contract, open to potential extension or conversion based on performance and business needs.

Company Benefits:

• 37.5 hour work week (additional hours is paid OT)
• $499 worth of annual vouchers to buy Coca Cola products
• 18 days annual leave
• Medical coverage + Dental - $400 / year
• Medical & Dental coverage for self AND dependents
• 2 way transportation for both shift timings from 18 pick-up points island-wide
• 5 days work week
• Rotating shift: Morning (7:30am – 4pm), Afternoon (3:30pm to Midnight)

Pacific Refreshments Pte Ltd (Coca-Cola Singapore) is a strategic concentrate manufacturing plant in Asia. We are an export facility, specializing in the manufacturing of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and Southwest Asia business units. We are on a journey of growth - having completed the construction and expansion of our site towards doubling our manufacturing capacity in recent years. We have also embarked on our digital transformation journey, striving to be the Lighthouse for the Consumer Products Supply (CPS) plants in Asia and to be a leader in digital transformation.

We champion a safety-first culture, dedicated to protecting our employees' well-being and fostering a secure workplace that values each individual.

Pacific Refreshments Pte Ltd is a winner of the ‘2020 HR Asia Best Companies to Work For’ Award.

Job Summary

The main function of this job is to generate maximum output of quality products through effective use of assigned resources and assets. To achieve this goal, this position has:

• technical skills in optimizing / maximizing production, yield and product quality
• implement and maintain quality systems, improvement projects and other initiatives.
• tasks in line operation (at least 3 different work stations)

Operation and performance

• Achieve line and batch efficiency and output requirements as targeted by superior / management.
• Maximize output by reducing downtime through monitoring and controlling changeover / maintenance / breakdown time.
• Produce the right quality by managing all CCPs and quantity according to the process order.
• Ensure proper product labelling, coding and other information accurately.
• Carry out the right cleaning, sanitation and GMP according to Quality System requirements.
• Proper handover before going on leave / changeover shift.
• Follow strictly safety and environment requirements at the workplace.

Improvement projects

• Support various initiatives by contributing idea, hands on experience, solutions and others.
• Assist to conduct trials, collect data and trouble shoot machines as and when it is necessary.
• Participate in root-cause analysis and corrective action development sessions as required.

Job Requirements:

• Preferable 1 - 2 years experience in food manufacturing company in similar position. Other manufacturing and electronics industries are welcome too.
• Good technical knowledge and skills in line operation and machine maintenance/repair.
• Nitec / Diploma in Engineering or related technical field.

Operations and Administration Executive

Job Benefit

● Industry/ Organization Type: F&B

● Position Title: Operation Executive

● Working Location: Sentosa

● Working Hours: 6 days week (Able to work on shift system – Late Shift / Day Shift)

● Salary Package: S$2,800 – S$3,200

● Benefit: AWS + Medical Benefits + Health Insurance Benefits + Meal allowance + Personal Development

● Duration: Permanent

Job Description - Key Responsibilities

● Greet customers and provide a warm and welcoming atmosphere.

● Manage cash and credit transactions accurately and efficiently.

● Provide excellent customer service. Address client inquiries and complaints promptly.

● Collaborate with other staff members to ensure a seamless experience for our guests.

● Assist the Manager in maintaining a comprehensive and up-to-date inventory record for all Kitchen supplies and ingredients.

● Build and maintain strong relationships with suppliers.

● Manage inventory levels to optimize stock and avoid shortages or overstocks.

● Ensure timely and accurate ordering of required ingredients and kitchen materials.

● Contribute to preparation of reports on inventory usage, order history, and stock levels, identifying trends and suggesting improvements.

● Arrange Event

● Answer to appointment call

● Coordinate and arrange VIP room appointment

● Any other ad-hoc duties and responsibilities as assigned

Job Requirement

● Related experience as an operation executive or in a similar role.

● Excellent customer service skills and ability to work well in a team.

● Ability to handle cash and credit transactions accurately and efficiently.

● Strong communication skills, with the ability to answer customer questions and provide recommendations.

● Availability to work flexible hours, including evenings, weekends, and holidays.

● Proficiency in English and Chinese (Mandarin) is required.

● Own the quality of being honest and having strong moral principles.

● Open to Public candidates.

APPLY NOW!!!

● Welcome fresh graduation, O level or Diploma holder.

● Hardworking, team player, responsible, trustworthy and reliable, proactive and takes initiative.

Kindly apply through ANY of the following methods:

● Submit your application by clicking the APPLY button;

● Email your resume to [email protected].

● Or can Whatapps contact : +65 8671 5439/ +65 8628 6818

Hidden Creative Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

We offer competitive pay and a positive work environment with opportunities for growth and advancement. If you have a passion for hospitality and a strong commitment to providing excellent customer service, we encourage you to apply for this exciting opportunity. Work hard and play hard !

JOB RESPONSIBILITES

• Responsible for overseeing all cleaning staffs on allocated sites
• Reponsible for inventory on sites (Stocktake, procuring & delivery)
• Ensuring that a first class cleaning service is delivered to multiple sites
• Additionally, carrying out cleaning works to bolster team efficiency
• Planning, reviewing and conducting work schedules for cleaners
• Build good rapport with clients
• Train and guide new cleaners according to company standards
• Ensure all safety measures are adhered to on site
• Recruitment of manpower
• Resolving and managing of incidents
• Administative matters (Hardcopy & softcopy)

JOB REQUIREMENTS

• Minimally possess 2 years of relevant experience
• Minimally possess a Class 3 driving license
• Must have basic knowledge of Microsoft Office
• Able to contribute to operational improvement
• Have a methodical approach to cleaning that is organised, efficient and thorough
• The ability to work well independently, and lead a team
• Good interpersonal and excellent communication skills
• A positive and approachable manner
• Good numeracy and literacy
• Adaptability to change and willingness to adopt new processes and ideas
• The ability to deliver quality work and to work unsupervised
• Attend meetings

Interested applicants can also submit resume with expected salary to: [email protected] or contact Mr Teh at 86603984 to discuss further.

We regret to inform that only short-listed candidates will be notified.

Job Description:

- Team player, able to work closely within the team leading the team while taking charge of the team members

- Plan and lead the team's operation to achieve company goals

- Perform ad-hoc duties such as operating machineries

sorting, stacking, cutting, trimming, etc.

- Physically fit

- Maintain personal and work place hygiene

- Willing to learn, positive attitude and able to take initiative

- Responsible

- Able to work in cold room environment

- Able to manage team to fulfill operational requirements

- Training to be provided

Working Hours

- 6 days: Mon-Sat

Job Description:

• Preparing contracts for external stakeholders (including maintenance contracts).
• Preparing budget for the medical centre.
• Preparing presentations for internal/external stakeholders.
• Liaising with internal stakeholders e.g. Finance, HR, IT Departments.
• Liaising with external stakeholders e.g. contractors, vendors, hospitals, dormitories, government agencies and landlord.
• Participate in procuring various services for the medical centre.
• Regularly processing and reviewing invoices, outsourced services and centre's licenses.
• Data entry and consolidation.
• Prepare and coordinate licensing and audits (Ministry of Health, National Environment Agency and Ministry of Manpower).
• Reporting officer of admin and operations team, overall in charge of rostering, staff development and appraisals.
• Liaison person for research projects.
• Preparing monthly workload statistics / dental reports.
• Overseeing Primary Care Plan (PCP) onboarding and off-boarding.
• Preparing and coordinating reports to Migrantwell Singapore.

Requirements

• Degree in Business Administration or equivalent.
• Minimum 5 years of relevant experience in managerial level, preferably operations experience in healthcare setting.
• Excellent interpersonal and communication skills to work well with all departments.
• Strong leader with tested ability to manage, motivate and coach teams.
• Enjoys challenges and able to work with tight timelines when needed.
• Well versed in Microsoft Office (Word, PowerPoint and Excel).
• Able to work in collaboration with other professionals in the multi-disciplinary team.

Work Location

St Andrew's Migrant Worker Medical Centre

27 Penjuru Walk, #01-24, Penjuru Recreation Centre, Singapore 608538

Responsibilities:

• Identifies, troubleshoot problems and performs root cause analysis study of equipment failures, recurring breakdown, and equipment defects in order to take effective corrective and preventive
• Liaises closely with Engineering on technical specifications required for machinery fitting, documenting the project requirements for the arrangement of machinery, equipment and system installation work
• Assists with the preparation of procedures, risk assessment, HSE work method statement and etc. under the supervision of senior team members and Project Manager to ensure all the requirements have been fulfilled
• Prepares job-list, work schedule and planning of manpower resources (i.e. yard and contractors) and facilities, working closely with the team members
• Participates in project meeting with Project team members and stakeholders to note on project specifications and report on the status of the work progress
• Liaises closely with HSE department and subcontractors for proper on-site coordination, working with QA/QC team members, owners, statutory and classification authorities on inspection arrangement and compliance review
• Maintains the equipment/ machineries at the workshop and on-board, ensuring the proper working condition, timely calibration, repair, or servicing as required
• Understands emerging engineering practices by participating in educational opportunities, professional organisations; reading professional publications and maintaining personal networks
• Recommends changes to work method/ process by reviewing the workflow and work process to implement changes for improvement and to achieve operational effectiveness and functionality

Requirements:

• Bachelor’s degree in Mechanical Engineering/ Marine Engineering or related engineering disciplines
• Entry Level candidates are welcome to apply (On Job Training will be provided)
• Excellent proficiency in English (written and spoken)
• Must be able to board ships, enter confined spaces with limited visibility and have the ability to climb up and down stairs and/or ladders of varying heights.
• Good in planning, organizing, and interpersonal skills and able to work independently

Working hours & locations:

(Tuas Boulevard Yard)

80 Tuas South Boulevard, Singapore 637051

(Islandwide Transport provided)

Mon - Thur: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Self Run Concepts is a novelty F&B business unit that creates, owns, and operates a portfolio of creative and innovative concepts and drives a multi-brand portfolio.

Besides its key brand Heavenly Wang - Singapore’s No. 1 Halal-Certified Asian cafe which has a local heritage of over 70 years, it also currently runs 7-Time Michelin Bib Gourmand Brand - Shi Hui Yuan, as well as CHOMP! - a new Halal-certified brand that was conceptualized to offer local-favourite curry rice, kopi & toast and other asian delights.

In addition to these brands, we are also looking to create and expand more new and successful brands that complement the portfolio.

We are a community of enterprising food lovers with an entrepreneurial spirit, striving to make every belly happy. Taking measured risks, we seek to break through the clutter in the F&B industry. It is definitely rewarding for anyone who joins us as we build creative and business-sustainable food concepts!

As the Lead in Operations, you will be expected to:

• Drive the overall operational and business performance which includes but not limited to Sales Revenue, Cost Management initiatives and monitors closely to meet targets
• Develop, set and communicate clear operating standards for existing and new brands and ensure that the teams execute based on these operating standards - delivering safety, hygiene and quality operating standards are met
• Build a positive, growth mindset culture and ensure team alignment with business’s mission and values
• Adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards
• Lead the operations for all new brands conceptualized under SRC (Self Run Concepts)

Operations Management

• Implement strategies (advertising, promotions, reward system, suggestive selling) to meet or improve financial performance
• Create POS keys for new products/promotions and ensure healthy stock inventory for the business
• Analyze past financial, sales profit to spot trends and threats and opportunities (in regular Operations Meeting)
• Prepare monthly budgets and forecasts for new product launches, costs of food, staff, operations based on past data, risks and opportunities.
• Identify operational bottlenecks and suggest solutions for improvement
• Enforce outlet audit check form and assist Area Managers to manage their stores better
• Ensuring customer service feedback/reviews are consistently tracked, addressed and uphold the service standards set
• Participate in assigned Operations related projects directed by Senior Management.
• Create reports for Senior Management
• Any other tasks as and when assigned by Senior Management

Talent & Financial Management

• Commits and accounts for the overall profit and loss of each brand portfolio
• Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met weekly and monthly
• Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools

Strategy and Business Development

• Develop and execute on the growth strategy for the business such as introducing efficient and productive ways to trade. (delivery, self-ordering systems)
• Develop and update the operational playbook for local and overseas expansion including service standards, SOPs, design guidelines, brand guidelines, etc.
• Cultivate and maintain relationships with key business partners, internal and external stakeholders
• Drives the opening and store-build of new brands/stores
• Adopt and inculcate the Customer First mindset in Ops team
• Work closely with Culinary & Marketing counterparts in implementing and ensuring success of new products, A&P Promotions (eg Limited Time Offers, Flash Deals, Occasion-driven programme) that suit the business needs of different stores.
• Keep abreast of trends and competitions, store trading area changes such as customer profile & competitive actions / reactions to grow revenue.
• Identify and implement collaborative partnerships wherein necessary to enhance the overall business sustainability plans, including supporting Franchisee’s operations manual wherein required

Human Capital Management

• Provide emotional and technical support to Ops team to build up motivation and morale
• Develop a positive workforce culture that defines the brands and business
• Train and onboard new employees
• Work closely with HR Business Partner to align HR policies and reward systems in order to motivate and enhance the welfare of staff
• Adopt and inculcate the Customer First mindset in all staff
• Initiate staff development and training plans according to the needs of the business
• Determine staffing requirements, interview, hire, and train new employees, or oversee the administrative processes
• Work with the Talent Team regarding employee movements, incentives and performance feedback

We love a people leader who:

• Possess a growth mindset and unafraid of making breakthroughs
• Builds a cohesive, positive and recognition culture
• Own outcomes and drive solutions
• Are ever-curious and always learning
• Monthly Revenue & Operations Targets (such as but not limited to Cost of Labour, Cost of Goods, Maintenance)
• Store Audit Enforcement & Targets
• Tracking of A&P, Promotions & Impact
• New initiatives/solutions to improve overall performance
• Monthly Department Reports (Operations Meeting, Operations Cascade)

Job Requirements:

• Minimum Diploma in Food & Beverage Management and/or Hospitality and Tourism
• At least 10 years of relevant working experience working in similar roles in the F&B industry
• Good understanding of performance evaluation metrics
• Required to travel from store-to-store frequently
• Required to work on off-office hours as and when required
• Good F&B industry knowledge and familiar with different strategies used by industry players and competitors
• Good know-how in operating mobile digital devices (eg Grabfood, Foodpanda delivery devices)
• Competent with basic financial analysis
• Effective problem-solving skill

Responsibilities

• Involved in Vendor Management, Supply Chain & Quality as well as Operational planning for international gravity surveys
• Work closely with our vendors (suppliers) to process the purchasing needs of the Engineering & Physics teams.
• Co-ordinate the purchasing of components and resources for the business.
• Engage and negotiate with the vendors to secure the best pricing and lead times.
• Manage the creation and organisation of quotations, purchase orders & invoices.
• Reconciliation of invoices within our accounting software.
• Management and internal tracking of delivery schedules.
• Management of local couriers for last mile delivery.
• Survey PlanningCo-ordinate the arrangements required for international gravity survey projects.
• International shipments & customs clearance.
• Travel arrangements for the team: vehicles, accommodation, flights etc.
• Purchasing for survey equipment & supplies.
• Reporting to the Engineering Project Manager.

About you

• An absolutely driven individual with excellent skills in communication, organisation and a detail focus
• Confident and personable in engaging with our key vendors, via email, phone calls & in-person meetings
• Highly organised and detail-oriented to manage multiple orders and vendor relationships simultaneously
• Resourceful with strong problem solving skills to address unexpected supply chain issues

Even better if you have

• Experience in communicating with vendors and building professional relationships
• Experience in student projects
• Some background in science or engineering

What can we offer you

• A chance to learn about the intricacies of deep tech research, product development, and strategy in a high-growth startup
• On-the-job training and real responsibility within the business
• Impactful work at the cutting edge of quantum technology
• Board games and curry night

DUTIES & RESPONSIBILITIES

1. Compliance Management:

a) Organize and maintain records for WMI Quality Management System (SSG ERF, EduTrust, ISO, etc.).

b) Provide secretarial support for key meetings, including the Academic Board, Examination Board, Management Review and Operational Meetings.

c) Compile data for quality trend analysis, such as feedback and key indicators required by EduTrust.

d) Support the Management Representative/Head of Admin in conducting internal audits.

e) Stay updated on quality requirements and assist in internal communications related to compliance updates.

2. Academic and Operational Support:

a) Provide administrative and operational support to the Academic and Administrative Department.

b) Coordinating programme outreach, selection exercise, briefings and orientation

c) Supporting cadets liaison and mentoring system

d) Support the operational aspects of the online Learning Management System (LMS) and Admin IT System.

e) Covering basic Simulator Operations & Training Equipment Preparation

f) Assist in the maintenance of the Facilities, Hardwares, Training Equipment and Assets

g) Work closely with external parties on coordination tasks.

3. Perform any other tasks as assigned.

Requirements:

• Possess a diploma or degree in any discipline

• Fresh graduates are welcome, working/ internship in project-based roles are preferred

• Proficient in Microsoft office and strong computer skills

• Possess good communication and interactive/ interpersonal skills

• Certificate in Quality Management Systems (Such as ISO 9001:2025) is preferred

• Detail-Oriented with a meticulous approach to tasks.

• Must be willing to learn, independent and resourceful

• Able to work effectively under pressure and meet customer demands

LOCATION : GUL ROAD (TUAS AREA)

WORK WEEK: 5 DAYS

• Perform all procurement activities such as sourcing, liaison with suppliers, raising of purchase order, compiling of all purchasing documents for submission to accounts
• Handle dormitory on inspection, repairs, programming of cards, documentation on checking in and out, audit trail and others
• Handling of commercial vehciles on arranging for repairs, renew road tax and insurance etc.
• Update of fleet tools management record
• Maintain proper record and filing
• Other duties assigned
• Proficient in MS Office
• Good negotiable skills, communications and interpersonal skills with ability to interact with all levels of staff
• Meticulous, initiative, work independently and as a team player

Description

• Perform scheduling of assignments for corporate clients
• Assign and co-ordinate driving assignments with bus drivers according to clients requirements
• Receive and manage feedbacks. Suggest ideas to improve workflow
• Daily monitoring of transport operations. Coordinate with stakeholders in case of contingencies
• Report and maintain records of incidents and accidents for future review

Requirements

• Responsible and meticulous team player, able to work in a fast-paced environment
• Proficient in Microsoft Office
• Able to communicate with English and Mandarin speaking clients
• Able to respond to contingencies before/after working hours
• Working Hours: Mon to Sat

Contact

• Email: [email protected]

The Operations Manager will have the ability and vision of the business to set up effective long-term strategies and direction that successfully navigates the business through competitive waters. This includes significant development of new clients to sell our logistics and supply Chain services, as well as building strong/long-term customer relations.

Duties and responsibilities include managing new and existing customers, overseeing daily operations including general sales as well as Managing and training a team of 4 to 5 members who will be directly under your care and stewardship.

Job Description/ Requirements

• Have extensive professional knowledge in Air and Sea Freight
• In depth knowledge in Import and Export, LCL and FCL Shipping
• Experience with Customs Declartion including all types of permit declaration
• Experience in handling customs matters
• Build all channels to generate sales pipelines and long-term customer relationships to foster revenue generation and growth opportunities.
• Maintain excellent service standards by monitoring customer satisfaction results, consistently measuring relevant KPIs, identifying discrepancies, and implementing corrective actions
• Cultivate strong relationships with regional and global partners, including negotiating terms and evaluating local providers in compliance with regulatory requirements.
• Responsible for achieving operational and financial targets for team
• Manage staff in compliance with Company and Local policies, regulations and laws; prepare work schedule and assign duties in consonance with established
• Determine staffing requirements, train new employees, and work with the HR department to interview, and hire new employees
• Review sales activity reports, and other performance data, to measure productivity and goal achievement for use in executing required actions in cost reduction and program improvements
• At least 5 years of work experience in the Freight Forwarding industry
• At least 3-5 years of experience in managerial position
• Excellent understanding of local and international shipping regulations, customs procedures, and import/export documentation
• Ability to effectively analyse, discover gaps and define necessary action plans
• Results-driven
• Superior negotiation, planning, and organisational skills
• Strong networking skills
• Strong leadership skills
• Excellent communication skills
• Strong problem-solving and critical thinking skills.
• A good team player.

Job Info:

• Salary: Basic up to $5000 + AWS + VB
• Working Hours: Monday - Friday (9am - 6pm); Saturday (9am - 1pm)
• Location: Changi Airfreight Centre

Job Scope:

• Supervise and manage the operations department, leading a team of 10 staff members
• Ensure seamless daily operations for both air and sea shipments
• Address and resolve issues and challenges faced by the operations department
• Uphold and maintain proper discipline within the operations team

Requirements:

• Must be familiar with Singapore Customs, airlines, and shipping lines
• Must possess strong leadership skills.
• Minimum 2-3 years of experience in the freight forwarding industry, handling both air and sea imports and exports
• Minimum Diploma holder with proficiency in English (both spoken and written)

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We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147