ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

For more information, please visit www.sembcorp.com

Purpose and Scope

• Provide Retail Operations Billing, Customer Fulfilment and Collection Support for the Commercial Business.
• Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.

Key Roles and Responsibilities

• Provide Billing, Customer Fulfilment and Collection operation support for the Commercial Business.
• Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
• Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
• Review and update procedures and policies to support billing, sales, and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
• Manage and support new billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
• Team leader for operational functions such as billing operations, customer support or collections.

Qualifications & Experience

• Min a Degree Holder.
• Preferably 5 years of relevant working experience in the energy or utilities industry, playing a crucial role in managing the billing and collection operations
• Minimum 2 years of experience in managing a team.
• In-depth knowledge and experience in business process improvement and project management and implementation preferred.

Preferred Skills & Characteristics

• High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
• Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
• Excellent communication and interpersonal skills.

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

M&E individuals having done Grade A office buildings, able to read technical/structural drawings. Top developer in Singapore, great opportunity.

• Top Singaporean Developer, great opportunity for career growth
• Friendly team, with good learning opportunities
• Grade A Building in Singapore, M&E background, drawings knowledge useful

Our client, a leader in the real estate industry, is seeking a dynamic and experienced individual to join their team. This prestigious Grade A office building is known for its commitment to excellence, and they are looking for a candidate who can help them in keeping that lead.

Job Responsibilities

• Facilitates the development of plans and manages daily operations for asset to ensure excellent standards are achieved and requirements are met according to agreed service levels.
• Contributes to the development of policies to improve operational efficiency and productivity.
• Oversees a team of service providers.
• Reviews contracts' specifications to ensure cost effectiveness and competitiveness.
• Manages capital replacement works, asset enhancement initiatives, and maintenance repair/replacement whenever assigned.
• Engages with government authorities and consultants on regulatory requirements.
• Assists in preparing budgets for OPEX/CAPEX works and manages the annual maintenance/expenditure within approved budget.
• Contributes to planning building improvement strategies, proposing rectification & preventive works/programs for the building, and championing ad-hoc projects whenever required.
• Coordinates tenancy-related works, e.g., fit-out, additions & alternations, reinstatement, moving in/out.

Requirements

• Diploma holder from a recognised institution, preferably in Mechanical/Electrical Engineering or its equivalent. Having a degree will be advantageous.
• At least 3 years of experience in the management of mechanical and electrical systems, Large commercial Grade A building experience is a FULL REQUIREMENT.
• Experienced in Green Mark processes.
• Able to read and understand technical/structural drawings, e.g. as-built drawings is an absolute REQUIREMENT.
• Good interpersonal and communication skills
• Independent, resourceful, self-motivated, result-oriented, and a team player who is able to work well under pressure in a fast-paced environment.
• Versatile and quick in analyzing and resolving problems within given deadlines.
• Familiar with statutory requirements on building services, facility operations, maintenance, and safety.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

• Must need to work on Weekends and Public holidays
• Need to well versed in handling Indian and Bangladeshi groceries
• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and weekly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Oversee and ensure that the team members carry out their duties and responsibilities, including store operations, merchandise mix, stock replenishment and housekeeping.
• Ensure all outlets maintain outstanding store condition and visual merchandising standards.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Planning of roster and ensuring all outlets are adequately stocked on a daily basis
• Responsible for cost management i.e. manpower cost, operational cost, etc.
• Responsible for the setting up of new locations, installations and openings (including planning products display, visual merchandising, product mix and collection, etc).
• Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures.
• Build and maintain strong relationships with suppliers
• Identify and implement strategies to drive foot traffic
• Create creative events, promotion and leasing to attract customers and increase revenue.
• Must have communication skills
• Need proficiency in English, Tamil and Bangla/ Hindi

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for a highly organized and detail-oriented Operations Manager to join our fast growing team. The ideal candidate will be responsible for overseeing the operational functions of multiple retail stores or a large retail operation to ensure efficiency, productivity, and alignment with company goals. This role involves managing store operations, implementing best practices, optimizing processes, and driving performance across the retail network. The Operations Manager plays a critical role in enhancing the customer experience, maximizing profitability, and supporting the overall success of the retail business.

You will also be responsible for:

• Operational Management:
  Oversee daily store operations to ensure that all locations run smoothly and efficiently.
  Develop and implement operational procedures and policies to standardize and improve store performance.
  Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions as needed.
• Team Leadership and Development:
  Manage and support store managers and their teams, providing guidance and resources to help them achieve operational goals.
  Conduct regular performance evaluations, offer feedback, and identify opportunities for staff development and training.
  Lead recruitment efforts for store management positions and support onboarding and training of new hires.
• Sales and Financial Performance:
  Analyze sales performance across stores and develop strategies to drive revenue growth and improve profitability.
  Review financial reports and operational data to monitor budget adherence, manage expenses, and optimize resource allocation.
  Implement and monitor sales initiatives, promotional activities, and inventory management strategies to achieve financial targets.
• Customer Experience:
  Ensure that customer service standards are consistently met or exceeded across all retail locations.
  Develop and implement customer service strategies to enhance the shopping experience and build customer loyalty.
  Address customer feedback and complaints effectively to resolve issues and maintain high levels of satisfaction.
• Inventory and Merchandising:
  Oversee inventory management processes, including stock levels, replenishment, and loss prevention.
  Collaborate with store managers to implement visual merchandising and display standards that align with brand guidelines and seasonal promotions.
  Monitor inventory turnover and sales trends to optimize stock levels and reduce excess inventory.
• Compliance and Standards:
  Ensure compliance with company policies, procedures, and legal regulations, including health and safety standards.
  Conduct regular store audits to ensure adherence to operational and merchandising standards.
  Implement and enforce security protocols to safeguard store assets and minimize loss.
• Process Improvement:
  Identify and implement process improvements to enhance operational efficiency and effectiveness.
  Collaborate with other departments to streamline workflows, improve systems, and support operational initiatives.
  Stay updated on industry trends and best practices to incorporate innovative solutions and maintain competitive advantage.
• Reporting and Communication:
  Prepare and present regular reports on store performance, operational metrics, and strategic initiatives to senior management.
  Communicate operational goals, updates, and best practices to store managers and staff.
  Facilitate effective communication and coordination between stores and corporate headquarters.

We would want to speak with you if you are / have –

• Bachelor’s degree in Business Administration, Retail Management, Operations Management, or a related field. Relevant experience may substitute for formal education.
• 5-7 years of experience in retail management or operations, with at least 2-3 years in a supervisory or managerial role.
• Strong leadership and people management skills with a proven ability to drive performance and develop teams.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail management software (e.g., POS systems).
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.

It would be great if you have:

• Experience with inventory management and financial reporting.
• Knowledge of visual merchandising techniques and customer service best practices.
• Familiarity with retail industry trends and best practices.
• Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Location: The Upper House Grill and Bar (Funan)

Key Responsibilities

1. Operational Management:Support the Operations Manager in overseeing daily restaurant operations to ensure efficiency and exceptional service.
   Monitor all departments, including kitchen, service, and bar, to maintain smooth coordination and high performance.
   
2. Staff Supervision and Training:Assist in recruiting, training, and mentoring staff to deliver excellent service and maintain operational standards.
   Schedule shifts and manage employee performance, ensuring compliance with company policies.
   
3. Customer Experience:Address customer concerns and feedback promptly to ensure satisfaction and loyalty.
   Uphold and enhance the restaurant's reputation by maintaining a welcoming and professional atmosphere.
   
4. Inventory and Resource Management:Assist in managing inventory levels, including food, beverages, and supplies, to avoid shortages or overstocking.
   Collaborate with suppliers to ensure timely delivery of high-quality ingredients and materials.
   
5. Financial Oversight:Monitor daily financial operations, including cash flow, budgets, and expense management.
   Prepare and analyze sales and performance reports to identify trends and areas for improvement.
   
6. Health and Safety Compliance:Ensure compliance with all health, safety, and sanitation standards.
   Regularly inspect the premises and equipment to maintain a clean and safe environment.
   
7. Event Coordination:Assist in planning and executing special events, promotions, and private bookings to drive revenue and attract customers.
   
8. Problem Solving:Act as a point of contact for operational issues and resolve them effectively in the absence of the Operations Manager.
   

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3-5 years of experience in restaurant operations or hospitality management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Knowledge of food and beverage industry trends and operational best practices.

Preferred Qualifications:

• Experience in managing upscale dining establishments.
• Familiarity with Burmese, Thai, and grill-and-bar cuisine operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Job Descriptions:

• Conduct regular checks to ensure building facilities are maintained at high standards
• Carry out minor repairs / trouble shooting works
• Attend to tenants’ requests for maintenance related matters
• Able to carry out works (e.g. painting, carpentry work etc. when necessary)
• Perform any other duties as assigned

Job Requirements:-

• NTC 2/3 or NITEC in Mechanical / Electric / Building
• Computer skills in MS Words and Excel
• At least 1-year relevant working experience in maintenance of M & E systems and building facilities and implementing improvement works

We regret that only shortlisted candidates will be notified.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

• Central work location
• Opportunities to learn and grow

Our client is hiring an Associate to join their Global Fund Operations team. The role involves managing Hedge Funds trades and transfers, encompassing front office, middle office, and settlement functions. Responsibilities include processing trade orders, verifying documents, handling cash and transfer requests, settling transactions, managing corporate actions, investigating reconciliation breaks, and minimizing errors.

Our Ideal Candidate:

• 2+ years of relevant banking experience with strong knoweldge of Hedge Funds
• Diploma or Degree in Business, Finance, or Economics

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

We are looking for a ServiceNow Operations Engineer to join our client’s Global Operations team and assist with operations for their ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user report.

Experience in System / Application operations, ServiceNow platform.
Strong willingness to ramp up ServiceNow skills.


Key Responsibilities and Activities:
1. Operations Support
• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Management, Health checks, Security Checks.
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.
2. Contribution to SRE (Site Reliability Engineering) activities:
• Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks.
• Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
3. Project involvement
• Actively participate in ServiceNow implementation and integration projects.
• Contribute to the testing and quality assurance processing during project rollouts.
4. Training
• Conduct regular training sessions for employees and contractors.
• Maintaining knowledge base articles for end users.
5. RampUp:
• Ramp Up Knowledge in ServiceNow Platform technology
• Become a Certified System Administrator


Qualifications:
• Bachelor’s or Master’s degree in information technology,
• Experience in Systems / Operations / IT.
• Knowledge of programming languages like JavaScript
• Knowledge in Security
• Basic knowledge of ITSM principles
• Experience in IT project management, DevOps/Agile
• Fluent in English


Preferred Skills:
• Excellent analytical and problem-solving skills.
• Strong communication and organizational abilities.
• Ability to document processes, configurations, and user guides clearly and effectively.
• Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.
• ServiceNow certification (eg. ServiceNow Certified System Administrator)

IT Ops (60%)

• Provide IT onsite/remote support to all users when necessary. Liaise with vendors for support.
• Investigate, troubleshoot and resolve IT hardware/software-related issues.
• Monitor and maintain computer systems and networks.
• Assist in the procurement and issuance of IT equipment / software / licenses.
• Maintain routine housekeeping and asset inventory of all IT equipment, software, and other applications.
• Assist to maintain IT-related documents, including IT maintenance contracts and the organisation’s IT policies and procedures.
• Participate and support the organisation’s digitalization and cybersecurity projects.
• Provide induction for new joiners on IT related matters.
• Any other IT related duties assigned by the management.

Facility Ops (40%)

• Monitor service request and progress through Power App raised by centres.
• Assist Facility Manager in maintaining Lease, and FM related contracts management.
• Participate and support the organisation’s workplace safety and health projects.
• Any other Facility related duties assigned by the management.

Requirements

• Minimum Diploma in Computer Studies or its equivalent.
• Minimum 2 years of relevant working experience in both IT and Facility management.
• Good experience with Windows, Office 365 applications and Windows networking
• Knowledge in Power Apps and Power BI is an added advantage.
• Passionate about leveraging technologies to help in improving the organization’s efficiencies and productivity

Job Scope

We are looking for Sales Operations Management Assistant at a senior level to oversee daily business operations and provide overall strategic direction. The individual will be responsible for setting strategic goals and objectives, supervising daily activities, monitoring performance, and driving business growth.

Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.

Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Must have a flair for Indian food and do food testing every day and must have the ability to assess the taste of the food and able to give constant opinion about the food to the cook from the customers stand point.

Should be able to purposefully guide business operations and employees to achieve organizational goals and objectives. Ultimately, the person must possess a strong strategic mind and exceptional people skills. Should have a good understanding of consumer behavior, be up-to-date on market trends and continuously monitor competitor activity. You will also be responsible for conducting research, analysing data, developing go-to-market strategies and reporting on brand performance.

As online Sales is one of the main source of revenue for the company, the job requires creating marketing campaigns and strategies, as well as online marketing and social media strategy. Overseeing customer service provided via social media GRAB FOODPANDA and other on line food delivery. Analysing data to determine whether social media campaigns have achieved their objectives.

Job Requirements:

Leading and managing restaurants

Restaurant marketing strategies

Overseeing food quality

Developing menus

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

Liaising with customers, employees, suppliers, licensing authorities and sales representatives

Making improvements to the running of the business and developing the restaurant.

Bachelor’s degree in any field / Master's degree preferred.

Willing to give 100% dedication to the successful operation of the business.

Experience in bulk food production is a must – at least 2000 pax’s per meal.

Must have a relevant knowledge and experience in purchases of raw material from Indian and Sri Lanka.

Should possess knowledge and experience in inventory management and their by able to formulate and implement food costing

Strong communication, interpersonal, and presentation skills.

Exceptional customer service skills, leadership skills

Executive decision-making skills.

Strong strategic and analytical mindset.

Should Possess strong negotiation skills to convert leads to business

Exceptional business acumen.

Maintaining inventory of ingredients and other supplies and ordering new stock as required. Must possess strong knowledge about EOQ, and other inventory / stock related techniques.

The ability to work in a fast-paced environment.

The ability to work as part of a team.

Excellent organizational and problem-solving skills.

Checking in on dining customers to enquire about food quality and service.

Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Monitoring the restaurant’s cash flow and settling outstanding bills.

Reviewing customer surveys to develop and implement ways to improve customer service.

Resolving customer complaints in a professional manner.

Ensure that NEA regulations and other industry related regulations are followed in the preparation of food and the daily operation.

Direct and control the work and resources of the company

Fluent in English and able to speak Indian languages of Tamil & Malayalam

Willing to travel to India for procurement and business expansion related trips.

Researching and analysing consumer behaviour, market trends and competitor activity. Planning and executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs in online platforms and other delivery partners portals on a regular basis.

Role Overview:

The Channel Operations Executive is responsible for providing administrative support in live streaming and new media projects. This includes managing project plans, coordinating internal and external teams, and assisting in marketing activities to ensure the smooth execution of campaigns and initiatives.

Key Responsibilities:

• Monitor live broadcasts to ensure a smooth experience, aiming to increase viewer engagement, likes, gifts, and interaction between mentors and viewers.
• Collect and analyze key data such as live broadcast statistics, subscription changes, and gift income, and implement measures to optimize performance.
• Create promotional videos and edit/upload content as required.
• Manage online groups on the company’s platform to foster community engagement.
• Assist with online sales activities and other related tasks.
• Undertake additional responsibilities as assigned.

Requirements:

• Bachelor’s degree or higher (fresh graduates are encouraged to apply).
• Proficient in video and image editing tools (e.g., Jianying, Photoshop).
• Strong team player with a goal-oriented mindset, particularly in achieving sales and engagement targets.
• Creative and enthusiastic about the financial and investment industry.
• Demonstrates strong learning ability, excellent communication skills, logical thinking, and resilience under pressure.

If you lack experience but are eager to learn and passionate about the stock market and financial industry, we encourage you to apply and grow with us.

Company Platform, HOMILY LINK: https://web.homilychart.com/hljw/productdownload

• Central work location
• Opportunities to learn and grow

Our client is hiring an Associate to join their Global Fund Operations team. The role involves managing Hedge Funds trades and transfers, encompassing front office, middle office, and settlement functions. Responsibilities include processing trade orders, verifying documents, handling cash and transfer requests, settling transactions, managing corporate actions, investigating reconciliation breaks, and minimizing errors.

Our Ideal Candidate:

• 2+ years of relevant banking experience with strong knoweldge of Hedge Funds
• Diploma or Degree in Business, Finance, or Economics

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

About the Company & Brand Background

Suu Balm is a uniquely differentiated range of skincare products for people with dry, itchy, sensitive or eczema-prone skin developed at one of the world's leading dermatology hospitals.

We offer an exceptional skincare range meticulously crafted by an expert dermatologist at the National Skin Centre in Singapore.

Currently, Suu Balm has made its mark in over 10 countries across Asia, the UK, and Ireland, with an impressive global sale of over 2 million tubes sold. As we continue to experience remarkable growth and expansion, we warmly welcome talented and enthusiastic individuals to be part of our team.

Company highlights:

• Grow with us, grow within: We believe in helping our people reach their full potential. In our fast-paced environment, you'll develop personally and professionally, making a real difference along the way.
• Great culture: We believe that open communication, collaboration, and mutual respect are essential for creating a positive and productive work environment. We celebrate success, embrace diversity, and empower each team member to contribute their best.

What We Offer

The versatility and vast opportunities: As a rapidly expanding and dynamic company, you'll experience an environment that fosters quick learning and personal development. You'll be entrusted with significant responsibilities, enabling you to truly influence and drive the business forward.

The steadfastness of an empowering, purpose-driven company: Suu Balm is dedicated to making a meaningful and positive difference in the world. We firmly believe that everyone should embrace their uniqueness with confidence, and our passion lies in developing products that enable people to achieve just that.

The Opportunity:

We are excited to offer a fantastic internship opportunity for 6 months. If you're looking to gain valuable experience and can commit to the full program, we encourage you to apply!

You will be part of a dynamic retail business environment and support sales distribution and brand building activities for channel expansion within Singapore. During this internship, the candidate will also gain good exposure with hands-on working experience to key account management in a local retail FMCG business and deliver brand objectives. This will be a hybrid role where the intern will be require to be on field visits, as well as work in the office.

In this role, your tasks could include:

• Assist in the development of business strategies by using data and statistical analysis to Identify trends and market opportunities.
• Assist with the setup/intergration of new merchandising application
• Work closely with Key Account Manager to ensure successful listing of new products into retail stores
• Weekly/Bi Weekly store visits to check out retail stores & report on competitor’s marketing & retail presence
• Weekly/Bi Weekly store visits to talk to relevant store management to get retail feedback + survey.
• You will also be responsible for any other projects or tasks that may arise.

Requirements:

• Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
• Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
• Possesses cross-cultural awareness and high emotional intelligence.
• Articulate, with the ability to work in a fast-paced environment.
• Good balance of a professional attitude while having fun.
• Strong desire to learn along with a strong sense of ownership.
• Must be able to commit to a 6-month internship.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for an Operations Executive to join our fast growing team. The ideal candidate will be responsible for supporting the daily operational activities, ensuring smooth and efficient operations across various functions, including inventory management, store operations, logistics, and customer service. This role involves coordinating with internal teams and external partners to optimize processes, enhance the customer experience, and achieve organizational goals

You will also be responsible for:

• Operational Support:
  Assist in managing daily operations across retail stores and online channels to ensure consistent and efficient execution.
  Coordinate with store teams to address operational issues, including staffing, inventory, and customer service challenges.
  Monitor and support adherence to company policies and procedures to maintain high operational standards.
• Inventory Management:
  Support inventory control processes, including stock replenishment, transfers, and adjustments.
  Conduct regular inventory audits and reconcile discrepancies to ensure accuracy and availability.
  Collaborate with the supply chain team to forecast inventory needs and manage stock levels effectively.
• Logistics and Distribution:
  Coordinate logistics and transportation activities to ensure timely and accurate delivery of products to stores and customers.
  Manage relationships with logistics providers and monitor their performance to ensure high service quality.
  Assist in optimizing distribution processes and identifying opportunities for cost reduction and efficiency improvements.
• Store Operations:
  Support store operations by assisting with visual merchandising, store layout, and in-store promotions.
  Monitor store performance metrics, including sales, customer foot traffic, and operational efficiency.
  Assist in managing store-level issues and support the implementation of operational improvements.
• Customer Service:
  Assist in addressing customer service issues related to orders, returns, and in-store experiences.
  Collaborate with the customer service team to resolve complaints and enhance customer satisfaction.
  Implement initiatives to improve customer service and operational support.
• Process Improvement:
  Identify and implement process improvements to enhance operational efficiency and effectiveness.
  Support the development and maintenance of standard operating procedures (SOPs) for various operational functions.
  Analyze operational data and metrics to identify trends and areas for improvement.
• Vendor and Supplier Management:
  Support vendor and supplier management activities, including order placement, performance monitoring, and issue resolution.
  Maintain strong relationships with vendors and suppliers to ensure reliable service and product quality.
  Assist in evaluating and selecting suppliers to meet operational and quality standards.
• Reporting and Documentation:
  Prepare and maintain reports on operational performance, including sales, inventory levels, and customer service metrics.
  Document operational processes and procedures to ensure consistency and compliance.
  Assist in preparing reports and presentations for management review.
• Cross-Functional Collaboration:
  Work closely with other departments, including sales, marketing, and finance, to support overall business objectives.
  Participate in cross-functional meetings to provide operational insights and contribute to strategic planning.
  Support special projects and initiatives as required by the operations manager or director.

We would want to speak with you if you are / have –

• Bachelor’s degree in Business Administration, Retail Management, Operations Management, or a related field.
• 1-3 years of experience in operations, retail management, or a related role, preferably within the fashion or retail industry.
• Strong understanding of retail operations, inventory management, and logistics.
• Excellent organizational and problem-solving skills with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with retail management software (e.g., POS systems, ERP systems).
• Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.

It would be great if you have:

• Experience with retail management systems and inventory software.
• Knowledge of visual merchandising and store layout best practices.
• Familiarity with data analysis and reporting tools.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Job Objectives

The Operations Manager is responsible for overseeing the day-to-day operations of the Club, ensuring efficiency, productivity, and profitability. This role involves managing staff, optimizing processes, and implementing strategies to improve operational performance. The Operations Manager works closely with Director of Food and Beverage to align operational activities with the Club’s goals and objectives. Deputized the duty of the Director of Food and Beverage in his absence.

Job Descriptions

Operational Management:

• Oversee and manage the daily operations of the Club, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve productivity and efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Report to Senior Management on the weekly progress with regards to the Sales KPIs.
• Coordinate and supervise the work of various departments to ensure seamless operations.
• Take charge of all curated events for members by the Director of Food and Beverage to ensure the participation and execution are given to drive the success of the events.

Staff Management:

• Recruit, train, and manage a team of employees, fostering a positive and productive work environment.
• Conduct regular performance reviews, provide feedback, and implement development plans for staff.
• Ensure that staff adhere to company policies and procedures, and maintain high standards of quality and service.
• Address and resolve any issues or conflicts that arise within the team.

Process Optimization:

• Identify and implement process improvements to streamline operations and reduce costs.
• Utilize data and analytics to monitor performance and make informed decisions.
• Implement and manage systems and tools to enhance operational efficiency.
• Continuously evaluate and update operational processes to keep pace with industry trends and best practices.

Financial Management:

• Develop and manage the operational budget ensuring cost control and maximizing profitability.
• Monitor expenses and implement cost-saving measures where possible.
• Prepare financial reports and forecasts for senior management.
• Oversee procurement and inventory management to ensure optimal stock levels and cost efficiency.

Customer Service:

• Ensure that customer service standards are consistently met or exceeded.
• Address customer complaints and feedback in a timely and effective manner.
• Implement customer service initiatives to enhance the customer experience.
• Monitor customer satisfaction levels and make improvements as necessary.

Compliance and Safety:

• Ensure compliance with all relevant regulations, laws, and industry standards.
• Implement and enforce health and safety policies and procedures to create a safe working environment.
• Conduct regular audits and inspections to identify and mitigate potential risks.
• Ensure that all staff are trained in and adhere to safety protocols.

Strategic Planning:

• Work with senior management to develop and execute operational strategies that align with the company’s goals.
• Participate in long-term planning and contribute to the overall strategic direction of the organization.
• Identify new business opportunities and potential areas for growth.
• Lead or participate in cross-functional projects and initiatives.

Qualifications & Experience:

• Degree or Diploma in Hospitality Management or equivalent
• At least 5 years' relevant experience in a similar capacity
• Proven experience handling multiple outlets in a similar capacity in a large scale F&B Operation.
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Strong leadership and management skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with strong problem-solving skills.
• Proficiency in using operational management software and tools.
• Excellent communication and interpersonal skills.
• Financial acumen and budgeting experience.

Personal Attributes

• Results-driven and proactive.
• Detail-oriented and committed to excellence.
• Adaptable and able to thrive in a fast-paced environment.
• Strong decision-making capabilities.
• May require working extended hours, including evenings and weekends, depending on operational needs.
• By excelling in this role, the Operations Manager will ensure that the organization runs efficiently, meets its goals, and delivers high-quality service to its members and guests
• 5-day work week (Inclusive of weekend/public holidays)

About the Company:

Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for Project Operations Executive (Japanese-Speaking) to join us.

About the Job:

We are seeking a detail-oriented and proactive Project Operations Executive with 2 years of experience in operational roles. The ideal candidate must be fluent in Japanese and possess strong organizational, problem-solving, and communication skills. The role requires a high level of adaptability, multitasking, and the ability to thrive in a dynamic, fast-paced environment. You will be instrumental in managing projects from inception to completion, liaising with various stakeholders, and ensuring the timely delivery of high-quality insights and solutions for clients.

Responsibilities:

• Plan, manage, and execute market research and consulting projects, ensuring timelines and quality standards are met.

• Coordinate with internal teams, external stakeholders, and expert networks to align project deliverables.

• Identify, engage, and onboard subject matter experts to support project requirements while managing relationships to ensure compliance with company and client guidelines.

• Oversee data collection, validation, and analysis processes to ensure the accuracy and reliability of information provided by experts.

• Suggest and implement process enhancements to improve project efficiency and client satisfaction.

• Develop detailed project plans, including timelines, resource allocation, and milestones, to ensure seamless execution.

• Monitor project progress, identify risks, and implement corrective actions to ensure successful delivery within agreed deadlines.

• Coordinate with expert networks and local partners to secure subject matter experts and ensure their alignment with project goals.

Requirements:

• Bachelor's degree of any specialisation.

• Minimum of 2 years of experience in a project operations role within market research or an expert network firm is welcome to apply.

• Extroverted and proactive with strong project management and time-management skills with the ability to handle multiple projects simultaneously.

• Strong written and verbal communication skills in English.

• Business Japanese is preferred due to stakeholders’ management.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

Role Description

This is a full-time on-site role for a SOC L1 Analyst located in Singapore.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

Our Client

The Talent People is representing our client, a premier hospitality destination in Singapore, tailored to meet the needs of business professionals and corporate clients. Strategically located in the heart of the city, the hotel offers a perfect blend of modern sophistication and operational efficiency. Renowned for its exceptional service and state-of-the-art facilities, our Client is the preferred partner for corporate events, business stays, and seamless hospitality solutions

About The Role

As the Director / Head of Operations, you will oversee the seamless daily operations of our client's hospitality and healthcare facilities. Reporting directly to the General Manager, this pivotal role requires a leader with a unique blend of 5-star hotel management expertise and experience in acute healthcare environments. The ideal candidate will be an adaptable, dynamic professional who can excel in a fast-paced and diverse operational setting.

Key Responsibilities:

• Operational Leadership: Direct and oversee operations across hospitality and healthcare facilities, ensuring exceptional service delivery and operational efficiency.
• Team Development: Mentor and lead department heads, fostering a collaborative and high-performing work culture.
• Guest and Patient Experience: Drive strategies to enhance customer satisfaction in both hotel and healthcare environments, addressing feedback promptly and effectively.
• Compliance and Standards: Ensure adherence to hospitality and healthcare regulations, as well as internal quality standards.
• Strategic Execution: Work closely with the GM to align operational strategies with organizational goals, focusing on innovation and adaptability.
• Financial Management: Oversee budgets, control costs, and optimize resources to achieve financial objectives.

Experience Required:

• Minimum of 8-10 years in Hotel and Healthcare Operations Management, preferable with 3 years experience in a leadership role within a luxury or upscale hotel.
• Experience in acute hospital operations or healthcare service management is highly desireable
• Proven ability to lead and motivate diverse teams, with a focus on employee development and engagement.
• Deep commitment to delivering exceptional guest experiences, with a proactive approach to service improvement.
• Strong understanding of financial management, including budgeting, forecasting, and cost control.
• Excellent analytical and decision-making abilities with a track record of effectively resolving operational challenges.
• Superior interpersonal and communication skills, capable of engaging effectively with guests, staff and other stakeholders.
• Familiarity with Hotel and/or Healthcare Software systems.

Education/Qualification

• Bachelor’s degree in Hospitality Management, Business and/or Healthcare Administration, or a related field.
• Relevant certifications or advanced training in Hospitality and/or Healthcare management is advantageous.

Why This Role?

This is a unique opportunity to merge expertise in luxury hospitality and acute healthcare into a transformative leadership role. If you are an adaptable professional with a dynamic outlook, we invite you to shape the future of operations with our Client.

Candidates can also apply at https://www.linkedin.com/jobs/view/4103106792

The Talent People (24C2589)

• Supporting the Product team that powers the Wise Card issuing infrastructure to our partners. You’ll be spearheading the end-to-end operational onboarding flow of new partners which includes configuring set-up in Visa/Mastercard, onboard partners onto Apple Pay/Google Pay and solving physical card issuance requirements.

• Taking full ownership of projects from initial scoping to final implementation, including assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions.

• Identify bottlenecks and areas of improvement from a Product Ops perspective

• Work closely with Product team to optimise the card onboarding flows 

• Own and drive conversations with card manufacturers when it comes to submitting change requests and other changes required for the cards program

• Build out operational guides for new product offering and managing customer physical card programs 

• Assist CS teams when escalations are made with regards to delivery issues

• Work closely with Finance on ensuring that all card invoices are promptly delivered and processed on time

• Manage disputes & chargeback requests as well as escalations from partners/internal teams

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

Responsibilities:

• Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our guests.
• Establish a professional communication and provide tip-top hospitality services to our guests, including managing check-ins / check-outs, enquiries and maintenance requests.
• Conduct room viewings for guests who request for a room change, and follow-up with the necessary proper documentations in our property management system.
• Roll out housekeeping rosters and coordinate in-room / external maintenance work with contractors.
• Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming and landscaping works.
• Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised.
• Ensure compliance of Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations.
• Provide support for community events held within the property.

Requirements:

• Minimum Diploma in Hospitality or relevant field.
• At least 2 year(s) of experience in student hostel / serviced office operations management.
• Experience in property / facilities management or front desk would be advantageous.
• Good team player with interpersonal, analytical, presentation skills.
• Service-orientated with pleasant disposition.
• Experience in using MS Office.
• Candidates who is able to start work immediately or on short notice would be preferred.

We regret that only shortlisted candidates will be notified.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Marketing Specialist (Planning and Operations) (Singapore)

As a senior marketing specialist, you will be critical support for our team across our Strategy and Operation function in APAC. The team provides business insights using analytics, ensures cross-functional alignment of goals and execution, and helps teams drive strategic partnerships, operational efficiencies, and new initiatives forward. The team stays focused on aligning the highest level of the client's priorities with strong day-to-day operations and helps evolve early-stage ideas into future-growth initiatives.

You will assist projects and work teams that positively impact our clients' operational efficiencies. You are highly experienced at solving ambiguous issues, collaborating with different work streams to improve processes, driving efficiency around different ways of working, and aiding the marketing team in focusing on their core work.   

Responsibilities: 

• Drive and support strategic and operational projects and initiatives for the team.
• Assist in business analysis to support crucial marketing investment decisions.
• Assist in annual and quarterly planning, including budget and headcount processes; identify and develop key operations processes to improve efficiency and effectiveness.
• Oversee internal communications (e.g. internal update newsletters). Craft compelling industry narratives to influence external stakeholders.
• Constantly find opportunities to streamline, connect and simplify approvals, create best practices and share learnings. 
• Share  learnings and best practices from various initiatives and syndicate across functions
• Provide critical inputs to set Marketing’s annual strategic plan globally, articulating our team's most critical strategic priorities and corresponding investment. 

You:

• BA/BS degree or equivalent practical experience.
• 6+  years of experience in a management consultancy, marketing agency or technology company covering strategy, operations or marketing strategy. Previous experience as a programme manager, strategy manager, or operations lead is desirable. 
• Ability to translate complex data into simple and intuitive communications; balance deep analytical rigour with actionable insights
• Distinctive problem-solving and analysis skills and strong business judgment. 
• Project management experience is a must for this role. Live and breathe Google Sheets.
• Strong analytical capabilities, a knack for solving challenging problems, 
• Ability to work collaboratively and cross-functionally with employees of all levels.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.