Team Summary

The Unified Checkout Team in Platform Solutions is accountable for product development and market deployment of various digital platforms and capabilities across the Asia Pacific region. This includes core platforms such as Visa Account Updater (VAU), Visa Click to Pay, Visa Developer, and development of specific solutions designed to address unique market needs or opportunities.

Click to Pay is a guest checkout solution that allows issuers, merchants and their partners to reduce friction associated with manual key entry, simply and securely, when checking out online, in app, or in person. Together with the end-user solution provider, our digital platforms help to deliver a superior customer experience, stronger customer engagement, higher spend, lower fraud and stronger authentication.

The Unified Checkout  team is a horizontal business unit that works with many stakeholder groups and markets, across the Asia Pacific region and globally. We partner with account management, product, processing, and design and architecture teams. We partner to deliver product and market strategy, solution design, education and training materials, sales and distribution assets, product development, product commercialisation. Click to Pay is a critical component within a number of key initiatives in the Asia Pacific region and underpins future network and client product capabilities.

What an Analyst, Unified Checkout does at Visa:

As an Analyst operating within the Unified Checkout team, you will work with the Director and Head of Unified Checkout to define, articulate and respond to strategic, commercial, technical, and ecosystem implications related to online commerce. You will engage with a diverse range of stakeholder groups in our AP markets and regional hub to understand market requirements and provide updates on our online commerce platforms. Your main accountabilities will include:

• Identifying, understanding, and narrating key insights and trends that will inform our client facing stakeholders, including presentation materials, case studies, best practice guides, reports, and webinars.

• Proposing and defining technical or commercial solutions, based on our teams’ insights and strategy, to solve problems or to leverage opportunities in markets.

• Working with market teams to develop, track, and deliver on our shared objectives and outcomes including agreements, rules and guides, pricing and exceptions.

• Sales and business development support, including delivering programs and initiatives that drive VAS revenue objectives.

• Contributing to training programs which support delivery of key initiatives, and engaging regularly with internal stakeholders to ensure they are receiving adequate support to achieve their objectives.

• Actively managing our program of work and project plans and acting as a liaison between global  and hub teams to ensure coordination and alignment.

Why this is important to Visa

The Unified Checkout team is responsible for driving the evolution of the payments ecosystem toward payment solutions that are fully integrated into the technology we use today,, whether that be online or mobile, in person or remote. As we drive this change, solutions need to be simple, secure, convenient, and reliable for consumers. They will also represent a cost effective, timely, and low complexity path to achieving reach, scale, and extensibility for our clients. Your part to play is underwriting the promise our digital products aim to achieve by delivering high quality and consistent product development and market deployment of Click to Pay or Visa SRC solutions across the AP region.

Projects you will be a part of:

 There are two key initiatives that you will be instrumental in delivering:

• Over the last decade, Visa has invested heavily in digital platforms including Visa Token Service and Visa Click to Pay. Over the last 24-36 months the AP region has focused on delivering and scaling digital solutions for stored credentials. Over the next 24-36 months the AP region will focus on delivering and scaling digital solutions for guest checkout. As a result you will participate in a program of work to significantly scale Click to Pay and other Visa Secure Remote Commerce solutions in key markets and across the region. You will contribute to developing and delivering sales and distribution assets, working with markets to define effective initiatives or programs, and defining and delivering platform enhancements to address market needs.
• Value added products and services represent an opportunity to differentiate our business in the market, delivering meaningful benefits to our clients, and creating non-core revenue streams for Visa. Your role will also include working with Design and Architecture, and Regional Solutions teams to project manage the product development of Click to Pay and related value added services.

Requirement Gathering and Analysis:

• Work closely with business stakeholders to understand their operational and strategic requirements.
• Conduct detailed analysis of business processes to identify opportunities for SAP system improvements.

SAP Implementation and Customization:

• Collaborate with SAP consultants and developers to implement and customize SAP solutions.
• Configure SAP modules to align with business requirements and optimize system functionality.

Data Integration and Migration:

• Oversee data migration projects, ensuring the smooth transition of data into SAP systems.
• Collaborate with data teams to ensure data quality, integrity, and accuracy within SAP applications.

User Training and Support:

• Provide training to end-users on SAP functionality, ensuring they can effectively use the system.
• Offer ongoing support to users, troubleshooting issues and addressing inquiries related to SAP applications.

Documentation:

• Create and maintain comprehensive documentation of SAP configurations, processes, and user guides.
• Ensure documentation is up-to-date and aligned with system changes and enhancements.

Collaboration and Communication:

• Act as a liaison between business stakeholders and technical teams.
• Facilitate communication to ensure a clear understanding of business needs and effective implementation of SAP solutions.

Continuous Improvement:

• Stay informed about SAP updates, patches, and best practices.
• Propose and implement improvements to enhance the efficiency and effectiveness of SAP applications.

• Proven experience as an SAP Business Analyst, with expertise in SAP modules relevant to the organization (e.g., SAP ECC, SAP S/4HANA, SAP BW).
• Strong understanding of business processes and the ability to translate them into SAP solutions.
• Experience in SAP implementation, configuration, and support.
• SAP certification(s) is a plus.

Requirement Gathering and Analysis:

• Collaborate with business stakeholders to understand their data and analytics needs.
• Conduct thorough analysis of business requirements and translate them into technical specifications.

Azure Data Factory Utilization:

• Demonstrate expertise in designing and implementing data pipelines using Azure Data Factory.
• Work closely with data engineers and developers to ensure the effective utilization of Azure Data Factory capabilities.

Data Integration and Management:

• Develop a comprehensive understanding of data sources, structures, and business rules.
• Facilitate the integration of diverse data sets, ensuring data quality and accuracy.

Documentation:

• Create detailed documentation of business requirements, data models, and technical specifications.
• Maintain up-to-date documentation throughout the project lifecycle.

Collaboration:

• Act as a liaison between business stakeholders, data engineers, and other technical teams.
• Foster effective communication and collaboration to ensure successful project outcomes.

Quality Assurance:

• Conduct testing and validation of data solutions to ensure they meet business requirements.
• Identify and address any issues or discrepancies in data processing.

• Proven experience as a Business Analyst in a technical environment, with a focus on data and analytics.
• Hands-on experience with Azure Data Factory is essential.
• Strong understanding of data modeling, data warehousing, and ETL processes.
• Familiarity with Agile and Scrum methodologies is a plus.
• Relevant certifications in Azure or business analysis are advantageous.

Responsibilities:

You will ultimately hold responsibility as the Singapore regional logistics order to shipment, subject matter expert. Understanding and representing everything about spare parts order through successful customer shipment will be the focus of this role. Duties involve but are not limited to: shipment monitoring and status, supply chain services, inventory control, WMS / ERP system reconciliation, critical parts availability, B2B order management, shipment of products via approved carriers, and third-party warehousing.

Evaluate customer support and field service commitments to ensure customer requirements are met. Provide data analysis for improvement cycles; and participates in process/rating improvement efforts. Assists in developing logistics plans, procedures, and best practice.

Transact and maintain spare parts inventory to ensure inventory accuracy. Work with cross-functional teams to optimize parts availability and collaborate with other functional logistics team members to identify requirements and to meet project deliverables. Focus will be customer support and inventory management as well as collaborations with internal and external stakeholders. Influencecustomer satisfaction, driving value-added efficiencies for the company as a whole.

This role will be a remotely managed. Successful candidate will be self-motivated, working with minimal day to day operational instruction. Key responsibilities include:

• Support multiple business functions (from Global Customer Care centers to Field Engineers) to assist and resolve spare parts inventory discrepancies by transacting, reconciling, creating manual orders, cancelling orders and intercompany invoices and reversing transactions.
• Act as logistics point of contact addressing internal customer spare parts order status requests and ensuring smooth progression accordingly.
• Review EDI feeds to ensure any required manual orders are created for Field Engineers and to reprocess any EDI errors.
• Continuous training support for Global Logistics and Regional Admins to ensure proper order and delivery process flow.
• Reconciliation of inventory OHB issues, understanding / driving RCCA, overall ensuring high levels of inventory accuracy thus minimizing order delays.
• Organizes and handles a variety of logistics issues in a Service Logistics environment.
• Resolve receiving discrepancies for inbound customer spare parts returns in a timely manner. Address repeated, systemic issues by identifying long-term solutions.
• Assist parts escalations team for urgent P1 (priority) orders to ensure parts inbounded passes quality inspections, country of origin (COO) and Harmony Tariff Schedule (HTS) codes are loaded in SAP, monitor shipments until order is delivered to ensure it reaches the Field Engineer (FE) in a timely manner.
• Monitor aging inventory – Keep oversight of global inventory locations ensuring material is progressing as expected. Work with Management and key operational stakeholders to resolve any obstacles preventing expected material flow.
• Support user acceptance testing (UAT) scenarios testing for platform updates in vendor program management or internal SAP changes.

Requirements:

• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving and organizational skills are required.
• Proven track record of surpassing objectives and delivering exceptional results.
• Working knowledge in SAP and 3PL Warehouse Management Systems
• Understanding of global trade and compliance rules / regulations
• Ability to perform multiple actions across multiple regions.
• Strong data, computer and analytical/problem solving skills and presenting solutions
• Self-driven and able to work under pressure with a sense of urgency
• Collaborative and team-oriented attitude, willing and excited to work with a global team
• Prior experience in logistics operations in freight, warehousing, courier modes, Inventory, SOX compliance and third party return experience is desired.

Education & Experience:

• Bachelor’s degree in Logistics & Supply Chain, Business Administration or Material Management or equivalent experience in a Logistics environment.
• Minimum 2-3 years related industry experience in supply chain, inventory control or distribution and logistics.
• Demonstrated ability to manage multiple projects.
• Proficient in Excel, Access and Microsoft Office applications.
• Experience in SAP or other ERP systems.

Transforming raw data into meaningful insights through the following:

• Measure and analyze activity with data-driven insights
• Build reporting dashboards and working the teams to provide statistics or business data that can help to drive business insights for the company
• Data analyst to deliver insights, reports, visualization and analytics to solve business problems and optimize growth opportunities
• Be passionate about working with multiple sources data to define
• Perform deep dive analysis in relation to social media/KOL stats and conduct ad-hoc analyses to support cross functional projects
• To be well versed with excel and other data analytical tools are a plus

BAU Business as Usual

• Collect data and analyze the growth of Titan Digital Media’s YouTube, TikTok, and Instagram uploads and creators under the Titan Creator Network on a weekly basis through quantitative and qualitative analysis
• Track and monitor content across Titan Digital Media Channels
• Strategize new ways to increase channels’ viewership and engagement
• Identity habits of target audience and channels
• Research on emerging trends across various social media networks

Client Campaigns

• Perform research to gain an in-depth understanding of clients and their customer profiles
• Provide comprehensive post-campaign reports through quantitative and qualitative analysis

Reports to Churn Out:

• Weekly/Monthly Growth of Channels and Videos
• Post-Campaign Reports - 7Day and 30Day
• Ad-hoc project reports

Qualifications & Requirements

• Min 1 year experience in relevant industry
• Ability to work in a fast-paced environment and independently
• Ability to communicate effectively
• Strong understanding of Data Analytics
• Ability to curate strong proposal decks
• Keen interest in supporting creators and supporting their growth, and social media
• Possess a positive attitude, and open to receiving constructive criticisms to improve the quality of work