Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1500 employees across 4 continents. With operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value-added services too, including returns, fulfilment and lettersshops, and we have acquired a number of companies to enhance our services, including eShopWorld a global e-commerce software business.
Asendia is committed to providing equal opportunities. In accordance with the applicable local laws, regulations, and ordinances, all qualified applicants will receive fair consideration for employment without regard to age, race, gender, religion, national origin, ethnicity, sexual orientation, marital status and family responsibilities, disability, or any other protected characteristics.
IT Analyst APAC
Role Purpose
We are seeking an IT Analyst APAC to join our team in Hong Kong or Singapore. Reporting to Lead IT Business Analysis & Quality Assurance APAC, you will act as a key liaison between cross-functional teams throughout the project implementation process and work closely together with product owners to develop a rollout plan for several IT products for the APAC region.
Your Tasks
1. Requirements Analysis:
- Collaborate with business stakeholders to gather and analyse requirements for new IT applications or enhancements to existing ones.
- Translate business needs into technical specifications and functionalities.
2. Application Development and Implementation:
- Work with development teams to design, develop, and implement IT applications.
- Ensure that applications meet quality standards, are scalable, and align with business requirements.
3. System Integration:
- Collaborate with other IT teams to integrate applications with existing systems and databases.
- Ensure seamless data flow and interoperability between different applications.
4. Testing and Quality Assurance:
- Develop and execute test plans to ensure the functionality, performance, and security of applications.
- Collaborate with quality assurance teams to identify and address issues.
5. User Support and Training:
- Provide support to end-users, addressing inquiries and troubleshooting issues related to applications.
- Conduct training sessions to ensure users are proficient in utilizing new or updated applications.
6. Documentation:
- Create and maintain comprehensive documentation for applications, including user manuals, technical documentation, and change logs.
- Document configurations, customizations, and integration points.
7. Collaboration:
- Act as a liaison and collaborate with cross-functional teams, including business analysts, developers, and IT support, to ensure the success of application projects.
Your Profile
- Degree or Diploma in Information Technology, Computer Science or related disciplines, with at least 3 years of relevant working experience.
- Knowledge in ERP systems or eCommerce systems.
- Excellent analytical and problem-solving abilities.
- Excellent communication skills with the ability to explain complex, highly technical information to non-technical colleagues using clear, simple language.
- Ability to demonstrate initiative to get things done and persevere to achieve the goals and tasks on hand.
- Ability to copy well with ambiguity and demonstrates willingness to move out of comfort zone.
- Good command of written and spoken English; Cantonese and Mandarin is an advantage.
Our Facts
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
Driving success, communicating information, and adjusting to change are essential competencies that drive our strategy in APAC.
Employees wellbeing and corporate social responsibility are at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.
Please send your application in English to: [email protected]
Reference number “ITA_112024_ASAP”.
All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Only shortlisted candidates will be informed. All personal data supplied will be destroyed after completion of the recruitment process.
