FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Key duties & responsibilities:

• Build and sustain client relationships and collaborate with other internal departments (finance, operations, product, HR) where necessary to resolve other client-related matters.
• Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives.

Sourcing:

• Consult with Client during research of venues ensuring client requirements are met in meetings and events specifications.
• Prepare estimated budgets and communicate budgetary information to Client throughout the sourcing process.
• Utilize preferred vendors for quality of service; minimize risk and maximum pricing advantage.
• Negotiate all supplier contracts for the best possible prices and concessions in order to meet client’s expectations.
• Keep abreast of new destination options, well-priced seasonal destination options and “hot date” offerings.

Pre-Planning and Onsite Event:

• Work with Group Travel Consultant as required to book group and event air travel and to ensure accurate air manifests are provided to the Client.
• Determine and arrange detailed program needs (i.e. room set-up, entertainment, décor elements, function times, audio visual, menu selections, on-site/off site events and activities, DMC operations, special events, ground transfers etc.).
• Facilitate the creative direction and fulfillment of program related participant and host communications materials, including, but not limited to save the dates, registration announcements, room gifts, pre-trip and onsite materials, including program signage and participant name badges.
• Negotiate and contract selected hotels, DMCs and vendors on based on client’s final requirements.
• Track and manage hotel and vendor attrition, cancellation and deposit schedules.
• Update budgets as necessary during planning and prepare final budgets – Communicate budgetary information to client throughout the planning and execution of meeting.
• Responsible for program data management/registration process, data integrity and client reporting. Ensure data reconciliation is complete and accurate. Update Client and suppliers as needed.
• Enter and update meeting information in meeting database and calendar – keep database and savings information accurate throughout the planning and execution of the event.
• Provide on-site program assistance; oversee all arranged details of program (i.e. attend pre-con, advance all functions, verify room set-ups, review banquet checks/master bill, registration desk coverage, handle VIP needs, assist in handing out documents, etc.).
• Ensure internal and external reporting requirements are met.
• Review supplier bills for accuracy and ensure timely payment and final billing process.
• Perform post-event reconciliation on assigned events according to process set by Finance and Team Leader.
• Reconcile all final participation data for accurate final attendee report.
• Manage to FCM M&E Standard Operating Procedures and Service Level Agreement metrics.
• Develop and maintain relationships with Clients to ensure repeat and new business.
• Responsible for protecting confidential information of FCM SG - Meetings and Events.
• Work independently in the absence of supervision.
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.

We’d love to hear from you if you have...

• Minimum 5-8 years of experience in MICE industry. Experience preferably in TMC will be preferred.
• Strong negotiation and relationship building skills.
• Must have experience in handling corporate MICE Groups.
• Should have a strong network in travel industry (DMCs, vendors, hoteliers, transporters etc.)
• Coordinating and finalizing with vendors to ensure smooth execution of the project.
• Comfortable to travel with senior executives and premium groups.
• Highly sophisticated communication skills with proficiency in written as well as verbal communications.
• Good product knowledge on Destinations and MICE group operations.
• Strong MICE Corporate experience and market relations.
• Should have an ability and experience of successfully delivering in a fast-paced dynamic environment.
• Reasonably travelled and strong destination knowledge.
• A passion for travel and the travel industry.
• Self-motivated, independent with strong interpersonal skills and a hunger for success.
• Multi-task and communicate effectively in a fast-paced environment.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

• Generous remuneration structure and a highly competitive salary
• Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
• Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
• Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
• A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

• Act as the prime business relationship manager for the key business stakeholder for the portfolio you are accountable for
• Being able to determine, and develop, the business value of any solution, and how it could be extended
• Driving the group towards solutions to complex problems
• Responsible to provide technical analysis for plan corrections to ensure proper recording of transactions and compliance with applicable laws
• Develop Required Minimum Distribution programs to be used at the recordkeeping offices
• Compute complicated calculations as needed for recordkeeping adjustments
• Manage plan corrections with recordkeeping offices and accounting staff
• Identify processes and procedures to reduce administrative errors and increase customer satisfaction
• Create and maintain monthly and quarterly reports used to track Operations performance

Job Responsibility

· Responsible for Marketing and establishing new sales channels.

· Answer customers inquiries through email or phone.

· Experience in planning and implementing sales strategies.

· Maintain good relationships with existing clients and explore potential & new customers.

Requirements

· Preferable with at least 2 years’ experience in sales and be familiar in construction industry.

· Outdoor sales experience will be preferred,

· Ad hoc assignments.

As the Senior Sales Manager, you will be responsible for delivering double-digit sales and profit growth through successful management of existing distributors / markets and opening new markets within SEA

Regular Duties:

Distributors Management

· Develop strategy and 3-year plan for each country- including marketing activities and NPD

· Develop and conduct JBP with distributors, setting pace for monthly review

· Develop KPIs for each distributor and conduct regular analysis of distributors performance based on evaluation grid and KPIs

· Motivate, challenge and support existing distributors to maximize sales and profit growth

· Identify, recommend and appoint new distributors in greenfield areas

· Manage effectively business transfers from one distributor to another one as required

· Set and control pricing, with the approval from Finance

· Recommend, initiate and oversee launches of new brands/new SKUs, with the assistance of the international marketing department

· Assist where appropriate in the launches to distributor Key Account teams and sales forces.

Business Development

· Build new business in key markets by identifying and appointing the best distribution partners

· Maximize the sales of C&D’ s global brand portfolio

· Motivate and stimulate distributors to deliver sales and profit targets.

· Monitor in-market sales, distributor stock levels as well as sales to distributor and take necessary action to realise budget.

· Understand sales and brand performance in market to further drive profitable sales growth.

Marketing

· Develop and implement marketing plans and activity calendar in collaboration with the APAC Marketing Team and the distributors.

· Work with the International and local Brand Managers to ensure the marketing activities are in line with the brand strategy/positioning.

· Ensure planning and timelines are aligned between distributors and Marketing, meeting company process requirement

· Working with Distributors to realise successful implementation of agreed activity calendar and NPD (in line with P&L and marketing objectives).

· Ensure the funded marketing activity is approved with ROI KPIs and properly recorded in trackers with documented evidence.

· Proactively keep C&D management and marketing informed of relevant market intelligence.

Financial

· Manage all aspects of Region P&L including the marketing investment

· Prepare Profit forecast per territory, partner and brand in a timely fashion including gross sales, trade allowances and marketing expenditure

· Prepare yearly Sales and A&P Budgets per distributor, with Quarterly Reviews, for the approval of the APAC Director.

· Monitor and control profitability of the markets, and report monthly on performance against sales and profit targets.

· Allocate, manage and control marketing budgets, build and maintain trackers of all expenditures, ensure that all expenditure is within budget and comply with finance standards..

Logistics

· Input monthly demand forecasting into the demand planning sheet, including orders and forward forecasts.

· Liaise with International Customer Service, and Logistics when appropriate, to ensure that customers’ orders are fulfilled on time.

SPECIAL RELATIONSHIPS

· Maintain - Build a trusting- a good working relationship with all distributors

· Internal departments Marketing, Finance, Regulatory, Demand Planning and Supply-chain departments.

EDUCATION ANDPRIOR WORK EXPERIENCE REQUIRED

· Bachelor’s degree in Business or equivalent.

· Good experience and understanding of the CPG or consumer health market

· Track record in international experience building businesses in the Region

· At least 6-8 years Sales, Marketing and Account Management experience in the FMCG, or OTC sector

· Strong commercial acumen in understanding value chain analysis, P&L and ROI for trade spend.

· Excellent, negotiation, communication and presentation skills

· Demonstrable record of progress and achievement

· Proven ability to develop new territories in the Region

· Fluency in written and spoken English. Additional Asian language skills a plus.

· Excellent command of MS office program

SUCCESS FACTORS:

· Team player with an International mindset

· A hunter for business, hungry for success, a go getter, achiever

· Drive and the enthusiasm to build the business and compete with the top players in the industry

· Willing and able to travel up to 40%.

· Self-starter and determined

· Ability to complete projects and get things done on time

· Accountable

· Ability to develop very good relationships (internal and external)

· Ideally based in Singapore with appropriate documents allowing unrestricted travel in the region

About the department

The vision for our Digital Advisory portfolio is to “Empower lasting industry transformation”. We enable clients to navigate complex challenges by combining industry leading technical domain knowledge, digital innovation, and consulting excellence with our network of collaborative partners. Our trusted advice ensures clients not only thrive, but remain agile, resilient, and in step in a volatile world. We remain pragmatic and outcomes-focused in shaping and implementing transformational change that delivers demonstrable social, economic, and environmental value.

As Senior Project Manager - Aviation, you will play a key role in growing our advisory portfolio by shaping, winning, and delivering new work, focusing on digital in Aviation and related domains.
You will work on a range of projects, covering digital aspects across airport master planning, new airport developments, to aviation business transformation in Singapore and globally. Working as part of a multi-disciplinary team, your responsibilities will range from managing Digital Aviation projects, defining, and implementing best practice Design Management, developing Digital Delivery Strategies, through to developing Roadmaps and Schedules for implementation.

A bit about the team
You will work within the Aviation and Digital teams whilst collaborating with teams in the Transport and Building markets, both in Singapore and regionally. Some travel regionally may be anticipated.

What you will contribute to the team

• Provide high value consultancy to customers at the enterprise, programme, and project level.
• Leading the projects and team members, providing guidance and support.
• Develop and manage the project plan to ensure that the team delivers to time, cost and quality.
• Manage the key project decisions required to drive the project forward, to meet Client and stakeholder expectations, influencing effectively.
• Manage project risks, issues and changes, negotiate assignment with responsible parties and hold stakeholders accountable
• Guide negotiations to obtain mutually beneficial outcomes and resolve conflicts with both internal and external stakeholders.
• Develop and maintain the Project Execution Plan setting out the project management approach for the project.
• Develop supporting management plan for key topics such as design, stakeholder and interface management, and put them into action.
• Develop delivery strategies and roadmaps for projects and supporting schedules.
• Plan and co-ordinate the resources required to deliver the programme of work, collaborating with other disciplines as required.
• Ensure robust project governance, clear progress reporting and monitoring, engaging both internally and with the client, and the client’s senior management.
• Manage commercial success of the project, in accordance with the contract.

Candidate Specification
Essential

• Minimum 10 years of Aviation project delivery experience
• Degree qualified and chartered project manager or equivalent
• Experience in manging the design, implementation, and commissioning of mission critical systems at major international airports
• Experience of managing the delivery of IT Infrastructure and Operational Systems into construction programmes.
• Strong customer service and customer centre experience
• Good knowledge of budgeting, financial reporting, and resource allocation procedures
• PMO experience, including risk, opportunity, and issues management
• Excellent analytical and organisational ability
• Ability to improve project/program delivery methods and coach the team
• Strong stakeholder management capability, covering a wide range of aviation stakeholders
• Team player and culturally sensitive.
• Commercial and contract management

Desirable

• Knowledge of the latest trends across aviation, within aviation digital and more generally across digital and technology.
• A strong customer-centric perspective that focuses on outcomes and whole-life value.
• Knowledge of the test and commissioning of aviation digital solutions and their integration.
• Strong communication skills (written, verbal and visual) carried through into project deliverables and proposals.
• Demonstrable passion for digital and delivering social, environmental, and economic outcomes.

Behaviours / values

• Understanding and commitment to Mott MacDonald’s PRIDE values (Progress; Respect; Integrity; Drive; Excellence)
• A self-starter mentality with a desire to apply initiative and new ideas, comfortable working in a dynamic, fast-changing start-up environment.
• An open minded, confident, collaborative attitude; a strong sense of team spirit; vision driven.
• Ability to think strategically and laterally, bringing creativity to problem solving.
• Interest and passion for innovation and technology.

If you meet 80% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need.

About the company
A newly created role, with our client, a top-tier life insurance company, seeking an experienced actuary to support the Head of Department and guide the IFRS17 team.

About the job
You will spearhead IFRS 17 implementation, optimize actuarial systems like Prophet and SAS, and deliver critical financial insights. In this role, you’ll drive strategic initiatives, oversee system enhancements, and provide expert guidance to stakeholders. With opportunities to lead business planning and reporting, you’ll play a key role in shaping the business financial strategy while staying at the forefront of industry trends.

Skills and experience required
At leasy 8 years of actuarial experience, ideally in IFRS17, with expertise in Prophet system, and proven ability to deliver complex projects under a tight deadline.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Job Description

• Relationship building with high net worth (HNW) clients
• Understand the financial goals of HNW clients and offer wealth management solution such as insurance, leverage products, structured products and investment products to help them protect & grow their wealth
• Provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum 2 years of sales experience
• Effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

The successful candidate will provide GST advisory and compliance services to our clients and work in a growing team dealing with a challenging area of tax, as well as managing issues ranging from routine compliance matters to complex cross-border transactions.

Requirements

The ideal candidate should have:

• At least 2 years of GST experience preferably with an international accounting firm.
• Diploma/Bachelor's degree in Accounting, Finance or other business-related field, with a Professional Qualification as recognized by ISCA. An SCTP accreditation would be an advantage
• Strong written and verbal communication skills
• Analytical mind and meticulous
• Ability to work under tight deadlines
• Entry level poly/degree graduates who wish to pursue a career in GST advisory services are welcome to apply

Job Description Summary

The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists.

This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts.

The Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings.

Key Responsibilities:

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
• Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
• Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
• Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
• Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
• Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
  Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
  Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
• Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
• Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
• Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
• Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
• Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
• Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
• Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
• Negotiates and resolves contractual issues, including failure to meet contractual obligations.
  Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
• Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.
  

Knowledge, Skills and Attributes:

• Advanced understanding of the IT services industry, including trends, technologies, and best practices.
• Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
• Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
• Advanced leadership and management skills to lead a team of professionals and drive results.
  Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
• Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
• Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
• Strong analytical and problem-solving skills to address client issues and challenges proactively.
• Advanced budgeting and financial management skills to ensure profitable service delivery.
• Ability to manage relationships with third-party vendors and partners as needed for service delivery.
• Client centric mindset, always putting the client's needs and satisfaction first.
• Willingness and ability to adapt to changing technology, client requirements, and industry trends.
• Abilit to develop long-term and short-term plans for service delivery improvement.
• Focus on achieving measurable outcomes and delivering value to clients.
• Collaboration and teamwork are essential, as the role involves working with cross functional teams.
  

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (for example, PMP) is preferred.
  

Required Experience:

• Advanced demonstrated experience in a managed services and/or support services environment.
• Advanced demonstrated experience in managed services - service delivery and client management.
• Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
• Advanced demonstrated experience in monitoring contract performance.
• Advanced demonstrated experience in managing service delivery projects for clients.
• Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
• Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
• Advanced demonstrated experience in managing and leading a service delivery team and/or related function.
  

The Senior Account Manager is responsible for ensuring that services to the customer are delivered to specification and on time. The Senior Account Manager (AM) reports directly to the Regional Account Director (RAD) and is responsible for liaising with Client Service team and the central procurement team to ensure that services to the customer are delivered to specification and on time.

This position is to serve as a vital communications link to other Account Managers and Client Marketing team, by ensuring that internal customer expectations, in terms of price, quality and delivery, are met.

The job-holders will be expected to have significant client contact and working with Client Services Partner to take the lead role in particular projects. The Senior Account Manager will preferably have significant technical 3 Dimensional POSM, Design, print knowledge, or campaign management and will have a passion for exceptional campaign delivery.

KEY RESPONSIBILITIES

● Ensure production orders are delivered timely, to specification, and has met our quality specifications and client contractual obligations.

● Providing technical input and advice on projects as required to achieve high quality standards

● Advise on technical specifications and best methods of production to deliver quality, savings and innovation to the client.

● Work with the internal team members to coordinate production schedules, POS and Print specifications, quotations and billing

● Initiate requests for customer and supplier purchase orders

● Manage internal workflow, including data entry on internal software

● Monitoring high standards and working together on new methods and procedures

● Ensuring best practice in conjunction with wider HH operations group

● Develops a good understanding of the client’s business and industry sector

● Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print

● Implement new methods and procedures as required

● Build team camaraderie and apply best practices in conjunction with wider HH Operations group and encourage knowledge sharing

● Work with technical partners and suppliers to ensure they deliver service as required

● Develop strong relationships with Client Officers and Client agencies

● Deliver a high level of customer service

KNOWLEDGE & SKILLS:

● 3+ years previous experience in a marketing execution, design, 3D POS, print or packaging environment.

● Have a strong project management background and comfortable analysing and interpreting specifications and data to produce accurate reports

● Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred

● Naturally builds and maintains rapport with the client

● Is comfortable analysing and interpreting financial data and produces accurate reports

● Works collaboratively with others in pursuit of team goals

● Identifies opportunities for continuous improvement

● Takes a logical and systematic approach to work

● Takes a flexible approach to work and encourages others to do so

● Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)

● Previous experience working in print/ print management/ print buying/ marketing print procurement essential

● Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations

● Experience in a client facing role is essential

Job Descrption

• To lead and direct the Human Resources (HR) department.
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Oversee and manage a performance appraisal system that drives high performance.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Any other ad-hoc duties.

Job Requirement

• Only Singaporeans may apply.
• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum of three years of human resource management experience is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.

2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors

4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.

7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.

8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).

9. Develop sales plans to generate business from identified markets/accounts.

10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.

13. Negotiate transient rates for assigned accounts.

14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.

15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

20. Additional leadership responsibilities as assigned.

Sr Manager, Group C&B, Group HR

Institution: National Healthcare Group

Family Group: Administration

National Healthcare Group Group HR is hiring a Manager/Senior Manager for it Group Compensation & Benefits (GC&B) team.

JOB PURPOSE

As a key team member of the GC&B team, work with the lead in the planning, formulation and review of C&B programmes and policies at the Group level, NHG’s institutions in attracting, motivating and retaining the right talents to support business strategies.

MAJOR DUTIES & RESPONSIBILITIES

C&B Partner

• Work closely with the Ministries on key sectoral C&B alignment, salary review and policy matters
• Work together closely with site HR on any policy change/deviation request to understand institutional needs and find solutions taking into consideration the system-wide impact. Review/propose recommendations and follow through to get necessary approvals from Senior Management
• Provide guidance on interpretation of C&B policies and practices. Provide consultative support and work with institutions under the NHG Group to roll out C&B programmes

General C&B

• Partner the Lead to manage C&B projects from end-to-end, including conceptualisation, simulations, implementation strategies, communications and change management
• Research and analyse information on compensation statistics, market sentiments and economic indicators to support C&B strategies and initiatives
• Keep abreast of local C&B best practices and legislative changes to ensure compliance
• Work closely with Policy team on review of Group HR policies and HR information systems to ensure alignment with changes to C&B programmes
• Perform job evaluations and job levelling exercises
• Participate in Group level workgroups/projects where C&B expertise is required e.g. conduct role analysis and job evaluation in job redesign exercises
• Participate in other ad-hoc HR projects and activities at the Group HR level as required

Annual Budgeting

• Drive annual HR budget planning and submission for Group C&B
• Plan, review and prepare manpower budget assumptions and projections for submission to Group Finance

Performance Management

• Work closely with the Group HR teams managing the annual performance management exercise, on managing timelines and support on compensation rewards matters. This will include the collation and analysis of cluster-wide annual Total Performance Management (TPM) results in order to simulate bonus and increment
• Prepare data/analysis, design compensation levers for review with Senior Management

Group Insurance

• As a key member of the GC&B team, work together with the other team members on annual Group insurance renewal and submission, working closely with insurance broker where necessary
• This may include working with broker to analyse trends and highlight areas of concern to Management e.g. claims experience, work injury trends etc
• Close liaison with site HR to ensure accurate reporting of data required for insurance renewal

JOB REQUIREMENTS

Education/Training/Experience

• Min Degree in HR Related field / Business Admin or equivalent
• At least 8-10 years relevant working experience in the area of Compensation & Benefits, and experience in healthcare is preferred
• Technical knowledge and hands-on experience in total rewards including salary structure design, salary reviews, market benchmarking competitiveness studies, job evaluation.
• Hands-on knowledge in job evaluation methodologies such as Korn Ferry Hay Group will be preferred.
• Highly Proficient in Microsoft Office applications. Advanced skills in Excel preferred
• Well-versed in local employment laws and regulations such as Employment Act, Industrial Relations Act etc.
• Past experience in HRIS project and implementation will be advantageous.

Personal Attributes

• Numerate, strong analytical skills and has an eye for detail
• Strategic thinking mindset, Forward thinking with an improvement mind-set and appreciates the use of tech to drive smooth work processes
• Inquisitive with strong problem-solving skills
• Strong team player and willingness to guide junior members of the team.
• Possess excellent interpersonal, communication and writing skills
• Comfortable with managing multiple projects concurrently
• Able to thrive in a fast-paced and dynamic environment
• Resourceful and independent

Successful candidates will be hired at Manager or Senior Manager grade depending on qualifications and experience

Senior Manager, Property Management

To ensure the efficient and smooth operation of all matters relating to maintenance and management of the properties.

Responsible for preserving the good condition of the infrastructure that they are safe and well maintained and functioning.

Responsibilities

· Fully responsible for the day-to-day operation of the building, ensuring all facilities are always fully operational.

· Schedule, coordinate and supervise all maintenance functions to the highest standard expected for the client and the subsidiary proprietors.

· Plan, co-ordinate and facilitate council meetings and Annual General meetings.

· Manage and supervise all maintenance and administrative staff assigned to the complex/building.

· Manage and review all vendor contracts, agreements and insurance before their expiry and recommend renewal or call for quotation/ tender

· Ensure all contract works/ routine servicing is carried out accordingly as specified in their contract’s agreement.

· Maintain continuous contact and communication with vendor contractors, clients and staff.

Requirements

· 5 years’ experience in managing condominium / building preferably with high end residences

· Diploma/Degree in Estate Management, Facilities / Hospitality / Business preferably familiarity with BMSMA

· Strong communication and negotiation skills

· Exhibit organizational and leadership skills

· Well organize and able to optimize cost, space and equipment while working within the budgeted operational costs

· Able to handle pressure, multiple tasks, prioritize and manage time effectively

· Able to handle all levels of people with a customer service-oriented mindset

A renowned Energy and utility solutions firm is looking for a Senior Manager, Security Governance in Singapore. The incumbent will be responsible for aligning the standards and excellence of security policies across all operational facilities/sites. This role will be parked under the HSSE Division (Group Health, Safety, Security and Environment).

Responsibilities:

• Develop and maintain group-level asset security across all regional sites
• Oversee data security and governance
• Provide guidance and support to all sites to ensur operational excellance in security practices which includes Security Strategy, Incident Response and Investigation, Security Training, and Group Reporting etc.
• Conduct regular assessments and audits to identify areas for improvement and ensure compliance with security standards.
• Handle projects to build policies on risk impact, buildings, properties and facilities.

Requirements:

• Bachelor's Degree in Security Management or any relevant disciplines
• 10+ years of experience in security policies and governance
• Familiar with regional and group-level operational security exellence
• Experienced in security asessment and audits
• Strong communication and interpersonal skills
• Individual contributor position
• 1-2 monthly travels per month
• Full onsite arrangement

If you are interested, please apply with your updated CV. Only shortlisted candidates will be contacted.

Job Descriptions:

• Lead and drive fundraising initiatives that align with the company’s strategic growth goals.
• Oversee the development and execution of financing strategies, ensuring that they support both short-term objectives and long-term vision.
• Act as the primary liaison between the company and its investors. Foster strong, ongoing relationships with existing and potential investors, ensuring clear and transparent communication regarding financial performance, strategic initiatives, and growth opportunities.
• Guide the company’s financial valuation efforts by providing strategic insights and analysis. Collaborate with internal teams to ensure valuations are accurate, reflect market trends, and align with the company’s growth objectives.
• Engage directly with international investors and external financial advisors, ensuring that their input and perspectives are effectively integrated into the company’s financial strategy and decisions.
• Ensure that all fundraising and financial transactions are structured in a way that supports the company’s long-term business strategy, maintaining alignment between financing activities and overall corporate objectives.

Requirements:

• Bachelor's degree / Diploma in Finance, Accounting, Economics, or related field.
• Min 10 years experience in financial reporting, budgeting, and forecasting.
• Ability to lead and mentor finance teams.
• Strong decision-making, problem-solving, and collaboration skills.
• Strong analytical skills for interpreting financial data.
• Ability to contribute to business strategy and assess financial risks.
• Clear communication of complex financial data to non-financial stakeholders.
• Ability to prepare financial reports for senior management and stakeholders.
• Strong problem-solving and critical thinking skills.

· Coordinate with other departments, such as procurement and quality control, to streamline production processes.

· Schedule and assign tasks to production workers to optimize efficiency.

· Monitor and enforce safety regulations and proper use of equipment.

· Implement and maintain quality control procedures to ensure the production of high-quality food products.

· Conduct regular inspections of the production process to identify and address any deviations from quality standards.

· Collaborate with the quality control team to resolve any quality-related issues.

· Monitor and manage raw material and finished goods inventory levels.

· Coordinate with the procurement team to ensure a steady supply of raw materials.

· Implement inventory control measures to minimize waste and losses.

MOM LICENSE NO.:16C7994

EA REG. ID: R1983060

This position is responsible for the planning, setting of the direction of the crew, and resource distribution of the restaurant to achieve an efficient, well-prepared, and profitable food and beverages restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavorful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Assisting the Operations Manager to work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Supervise the operations of at least two restaurants and above

• Perform other duties as assigned by management

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Drive implementation of Portfolio Management initiatives across Henkel Adhesive Technologies
• Take ownership for end-to-end responsibilities to identify business problems, analyze root causes and interdependencies, develop solutions and implement them
• Collaborate with different stakeholders on scouting the key business problems, shaping them into actionable projects ensuring necessary change management
• Support transitioning of the Henkel Adhesive Technology organization to data-driven decision-making via developing the Adhesives Data & Analytics platform
• Participate, drive definition and execute the Product & Technology Management strategic change agenda in collaboration with Adhesive Technologies and corporate functions and enable the key use cases (e.g. value-based pricing, value selling etc.)

YOUR SKILLS

• Minimum 5 years experience in Product Management, Marketing, Strategy, Application Engineering or related area with proven track record of self-driven transformational achievements and completed projects, leadership experience is a plus
• Analytical skills including understanding of relevant technologies, brands, applications, product profitability and good knowledge of financial models
• Familiar in technical IT literacy incl. SAP knowledge, PowerBI and other data analytics and visualization applications
• Strong presentation, communication and influencing skills to various audiences and key business stakeholders in both virtual and real settings
• Self-driven individual with open minded and performance oriented attitude with customer centricity mindset
• Fluent English language skills

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

This position is responsible for the planning, setting of the direction of the crew, and resource distribution of the restaurant to achieve an efficient, well-prepared, and profitable food and beverages restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavorful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Assisting the Operations Manager to work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Supervise the operations of at least two restaurants and above

• Perform other duties as assigned by management

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

Job Mandate

Relationship Managers are high-level professionals who manage an affluent customer’s wealth holistically. They will be directly responsible for interfacing and engaging with clients on a day-to-day basis with the objective to grow and protect the clients’ wealth for the enjoyment of their successors and their heirs. With consultative process, Relationship Managers gather information about the client’s needs & wants, then tailor a personalized strategy that uses a range of financial products and services. They customize investment strategies to address each client’s unique circumstances as well as specific preferences for income, liquidity, and risk. Where appropriate, they pursue cross-border investment opportunities to enhance returns and provide additional diversification.

The Relationship Manager (RM) is expected to achieve the annual business targets on business development, relationship management and customer profile balances based on more complex investment requirements while ensuring accurate and timely completion of the entire sales and compliance process.

The Relationship Manager is primarily responsible for achieving business targets through the following:

1. Acquisition of new high net worth customers

2. Generation of additional volume from existing customers across sales channels

3. Development and engagement of strong relationships with assigned customers

4. Delivery of excellent customer service through investment products and service offerings

Trust Advisory Referrals

DUTIES AND RESPONSIBILITIES

A. Business Development

1. Achieves business targets on acquiring, on-boarding and deepening of Mass affluent customers.

1.1. Identifies and promotes a robust pipeline of prospective customers.

1.2. Sets appointments proactively and meets with customers to establish their needs & requirements.

1.3. Pursues marketing and solicitation of investible funds from existing and new accounts.

1.4. Develops proposals in accordance with the requirements of each account, in line with the client’s objective and needs relative to yield safety, liquidity and diversification.

1.5. Submits proposals and ensures follow-ups in a timely manner including preparation of call reports to apprise management of the account status.

1.6. Conducts client presentations.

1.7. Networks with customers in order to create new business contacts.

2. Liaises proactively with branch partners for referrals and cross-sell opportunities.

3. Develops and deepens relationships with assigned customers.

4. Engages support of specialists to provide technical advice to customers when necessary.

5. Analyzes trends in the market as well as customer profiles to identify potential opportunities for the organization.

B. Client Relationship Management

1. Monitors customers’ accounts and portfolios providing proactive, timely, relevant market updates and advice through regular calls and meetings, thus building long-term relationships.

2. Seeks to establish and understand customers’ real needs and expectations.

3. Executes sales and investment strategies/activities effectively.

4. Maximizes each client or branch interaction by building on customer cues to gain commitment to products, services, and solutions.

5. Builds and develops relationships with customers –e.g., accompanying them at social/lifestyle events.

6. Reviews accounts regularly to ensure the growth of the aggregate fund level.

KuaLu Technology provides enterprises with a one-stop, anytime-anywhere online office engine, integrating underlying corporate data to enable rapid cloud-based approvals for HR, finance, procurement, and administrative management. It also features intelligent meeting and AI-powered search functions, helping businesses enhance daily management efficiency and ensure data security.

Location: Southeast Asia

Responsibilities

1. Sales Strategy Development:

• Design and implement sales strategies for office software to achieve regional revenue and growth targets.
• Identify and prioritize business opportunities in key Southeast Asian markets.

2. Channel Development:

• Build and manage partnerships with local distributors, resellers, and system integrators.
• Strengthen relationships with channel partners to ensure optimal coverage and performance.

3. Team Management:

• Recruit, train, and lead a high-performing sales team.
• Set clear sales objectives, monitor team performance, and provide regular feedback and coaching.

4. Market Analysis:

• Analyze market trends, competitor activities, and customer needs to inform product positioning and sales strategies.
• Work with the marketing team to localize campaigns and promotional efforts for target markets.

5. Client Relationship Management:

• Build long-term relationships with enterprise clients, understanding their needs to provide tailored solutions.
• Negotiate contracts and close high-value deals.

6. Cross-functional Collaboration:

• Coordinate with product, marketing, and technical teams to ensure seamless delivery of solutions to clients.
• Provide feedback to R&D teams on local market needs and feature requirements.

Qualifications

1. Experience:

• 5+ years of sales experience in the software industry, with at least 1 year in a leadership role.
• Proven track record of managing sales in office software or related sectors.
• Extensive knowledge of the Southeast Asian markets, particularly in Singapore, Malaysia, Indonesia, and Thailand.

2. Education:

• Diploma’s degree or higher in Business, Marketing, IT, or a related field.

3. Skills:

• Strong understanding of software sales cycles, licensing models, and SaaS/PaaS solutions.
• Excellent negotiation, presentation, and communication skills.
• Ability to manage and motivate a team to achieve aggressive targets.
• Analytical mindset with the ability to derive actionable insights from data.

4. Language:

• Proficiency in English and Mandarin (preferred for communication with Chinese-speaking clients and partners).

5. Personality Traits:

• Results-driven, self-motivated, and adaptable to changing market dynamics.
• Strong cross-cultural understanding and ability to work in diverse environments.

iNova was certified as a Best Place to Work in 2021. We are innovative, motivated, and passionately solution focused to support our customers in leading a healthy lifestyle. Join the team to experience the reasons why people love working for us!

The Opportunity

We currently have an opportunity for a Senior Group Project Manager to join our Operations – External Manufacturing team on a full time basis.

Reporting to the Group Operations Enabling Functions & Supply Chain Director Asia, Middle East and North Africa, core focus of the role is to lead and manage commercial projects of medium to high complexity, as assigned. This includes mainly:

• Allocating project management responsibility for Global and ANZ projects
• Providing leadership and training for project managers in the iLaunch process
• Overseeing project and risk management of iGate projects through the iGate + iLaunch process to deliver On Time In Full launches
• Coordinating core project teams, prioritisation and motivation to drive high performance & collaboration
• Stakeholders management and alignment at operational and leadership levels – internal and external
• Managing interactions of project managers with initiative owners and sponsors to ensure a high level of adaptability to navigate through change of scope, priority and people styles
• Identifying and driving continuous improvements in project management to increase efficiency and speed to market

Ideal candidates should possess the following qualifications, skills and personal attributes:

• 5-8 years of experience in pharmaceutical/biotech
• 5-8 years of project management experience.
• Manufacturing, PM experience required.
• Project Management Certification (or proven equivalent experience)
• Excellent problem solving skills leveraging on mathematical concepts such as probability and statistical inference.
• Ability to solve complex business problems and dealing with a variety of concrete variables in situations where little standardization exists.
• Ability to effectively present complex information in a simple way and respond to questions from groups of managers, team members and partners.
• Flexible, adaptable style
• Strong leadership, understand when to step in and be hands on to unblock situations and let go once action plan is clear
• Autonomous, able to seek answers and build internal and external relationships
• Team player, demonstrating high level of leadership

Additional Requirements / Working Conditions

• Adhere to company values at all times

The Company

iNova is a different kind of health company. We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world. Our diverse portfolio of iconic, market-leading consumer health brands and prescription medicines are backed by science and distributed in over 75 markets across Asia, Australia, New Zealand, Middle East & Africa and Europe. Experience the iNova difference today.

If you wish to be part of an energetic team within a thriving organisation, focused on bringing innovative products to market, please APPLY TODAY! We want you to join us in our pursuit of healthy living!

Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Key Domain/ Technical Skills:

• Payments processing
• Cross border transaction processing
• Vendor management

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.