Our client, an asset management firm is urgently inviting qualified financial professionals to join them.

Finance Manager

Job Description:

• Full spectrum of account functions
• Timely and accurate preparation and analysis of financial and management account
• Supervise and monitor financial reporting, tax planning, budgeting, forecast, cash flow management and cost-saving controls.
• Demonstrate strong understanding and up-to-date knowledge of market trend, best financial & accounting practices, taxation requirement and local regulations.
• Responsible for the consolidation and management reporting function, in accordance with the MAS requirements
• Involve in compliance control and risk management activities
• Liaising with external auditors, company secretary, and tax agents
• Assist in corporate secretarial matters
• Assist in the implementation of financial policies and system
• Support forecasting and budgeting exercise, monitor actual performance against forecast and investigate variances
• Handle any other ad-hoc assignments and projects are assigned

Requirements:

• BSc/BA in Accounting, Finance or relevant field, CPA, ACCA, CFA
• At least 6 years’ experience in the financial industry, preferably in securities/broking/asset management
• Strong sense of work commitment and responsibility
• Able to communicate in Chinese to coordinate and communicate with Chinese speaking counterparts
• Ability to work independently and high performance-orientation
• Able to work under pressure and meeting deadlines
• Objective and task oriented

EA License No. 16S8296 • EA Personnel Registration No. R21102756

What you’ll do

• Define and communicate the product vision and strategy based on market research, competitive analysis, and customer feedback.
• Create and maintain a product roadmap that aligns with company goals and priorities.
• Work closely with engineering, design, marketing, and sales teams to drive product development and launch initiatives.
• Collaborate with UX/UI designers to ensure a seamless and engaging user experience.
• Engage with customers to gather feedback, identify pain points, and validate product ideas.
• Analyse product performance metrics and customer usage data to inform product decisions and improvements.
• Stay abreast of industry trends, market developments, and competitive landscape to identify opportunities for innovation.
• Develop and maintain product documentation, including user stories, requirements, and release notes.

Who you are

• Proven experience in product management, preferably in a SaaS environment.
• Strong understanding of Agile methodologies and product development processes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficient in analytics tools and product management software (e.g., JIRA, or similar).
• Strong problem-solving skills and a customer-centric mindset.

Perks & Culture

• Competitive salary and performance-based incentives.
• Health insurance, lunch perks, uncapped leave.
• Dynamic and collaborative work environment.
• Grow & learn with a fast-growing organisation.

Please submit your application with links to your portfolio via this form: https://forms.gle/4QPfpRRLChGX1JxU8

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Accounting Manager and invite talented individuals to join us.

Job Description:

• Lead and manage the team in day-to-day operations, including accounts payable & receivable, payroll and financial reporting.
• Develop and monitor annual budgets in alignment with the institution's strategic goals.
• Prepare monthly. quarterly and annual statements, ensuring accuracy and timely reporting to the management.
• Conduct analysis to support the planning of future academic programs and initiatives.
• Implement and monitor department policies, procedures, and internal controls.
• Collaborate with heads of departments to forecast and optimise resources.
• Ensure compliance with statutory regulations and reporting standards.
• Manage cash flow and optimise department operations to support the institution's growth.
• Perform other tasks as directed by the President.

Requirements:

• Bachelor or Master's degree in Accounting or related field.
• Professional certifications such as CPA (Certified Public Accountant) or CA (Chartered Accountant).
• 5 years of progressive accounting management experience, within an international private education setting.
• Comprehensive knowledge of Singapore's financial regulations and accounting standards.
• Strong business acumen, financial analysis, forecasting and budgeting skills.
• Ability to handle confidential information with discretion.
• Ability to be operationally hands-on, proactive mindset, and committed to delivering results within stipulated timelines.
• Immediate availability or short notice is highly preferred.

Customer Service Manager, Up $7K

Duration: 1 Year Renewable Contract

Working Hours: Mon - Fri: 9.00AM to 6.00PM

Work Location: Central

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provie strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements:

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9831

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Responsibilities

• Assist manager with activities and programs
• Provide pre and post sales support related to product, promotions ad services
• Resolve customer's complain through service recovery
• Instill customer loyalty and retention through follow up calls
• Other ad-hoc duties assigned by the manager

Requirements

• Candidate must possess at least a Diploma in any field.
• At least 1 year(s) of working experience in the related field is required for this position.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume.

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

As an Global Account Manager at Kpler, you will:

• Be globally responsible for a named book of business amongst NOC’s across AsiaPac (Thailand, Vietnam, Malaysia, Indonesia, Singapore) promoting growth within these accounts through identifying and closing upsell and cross sell opportunities and retaining and renewing the clients’ existing spend.
• Work alongside your account development managers, customer success, marketing and professional services to ensure usage of existing users, uncovering new opportunities and driving the global strategy of your named accounts.
• Maintain and grow the strong relationships and partnerships in place with your existing client base.
• Run various trials and data evaluation with new users to expand the account
• Organize client appreciation events and work with marketing to reward existing clients and maintain our brand recognition

What we’re looking for:

• 7+ years experience in sales in the Energy & Commodities industry
• Significant experience in global account management roles
• Proven ability in hitting large sales quotas and over delivering
• Demonstrates an ability to implement a global strategy for account growth backed up by a short and mid term forecast pipeline for the growth
• Strong interest in building client and product knowledge
• Driven and self-disciplined. You can work in autonomy without much guidance and thrive in unstructured, fast-paced, ever-changing environments
• A team player who always puts the business first with an eye on maximizing you and your team’s long-term gains
• Excellent customer service, listening and negotiation skills
• Ability to analyse complex client requirements and needs Great attitude and motivation
• Additional language skills beneficial

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination.

• Conduct market research to identify potential business opportunities, market trends, and customer needs.
• Analyze market data to assess market size, competitive landscape, and target demographics.
• Use insights from market analysis to develop strategies for business growth and market penetration.
• Develop and implement business development strategies and action plans to achieve sales targets and revenue goals.
• Identify key markets, industries, and sectors for expansion and prioritize growth opportunities.
• Collaborate with senior management to align business development strategies with the overall business objectives.
• Cultivate and maintain relationships with existing clients or customers to foster loyalty and repeat business.
• Develop strong client relationships by understanding their needs, addressing concerns, and delivering value-added solutions.
• Act as the primary point of contact for clients, handling inquiries, negotiations, and contract renewals.Prepare and deliver compelling proposals, presentations, and pitches to prospective clients or customers.
• Customize proposals to address the specific needs and requirements of each client or customer.
  Showcase the company's products, services, and capabilities effectively to win new business opportunities.
• Prepare and deliver compelling proposals, presentations, and pitches to prospective clients or customers.
• Customize proposals to address the specific needs and requirements of each client or customer.
  Showcase the company's products, services, and capabilities effectively to win new business opportunities.
• Manage relationships with partners and collaborators to ensure mutually beneficial outcomes.

About the role

We are looking for a highly motivated Regional Account Manager (RAM) to work in our Global Strategic Sales team based in Singapore. This individual must be passionate and motivated at the idea of selling a disruptive technology solution in the commodities market and maintaining, deepening, and broadening client relationships and sales through renewal, upsells, and cross-sells!

Responsibilities

• Be regionally responsible for a named book of business promoting growth within these accounts through identifying and closing upsell and cross-sell opportunities and retaining and renewing the clients’ existing spend.

• Work in coordination with the global account managers, regional development managers, customer success, marketing, and professional services to ensure the usage of existing users, uncover new opportunities, and drive the regional strategy of your named accounts.

• Maintain and grow the strong relationships and partnerships in place with your existing client base.

• Run various trials and data evaluations with new users to expand account usage and spending.

• Organize client appreciation events and work with marketing to reward existing clients and maintain our brand recognition.

Requirements

• 10+ years experience in Sales in either the Energy, Commodities, or Trading sectors

• Significant experience in global or regional account management roles with complex global accounts

• Proven ability to hit large sales quotas and over-delivering

• Demonstrate an ability to implement a regional strategy for account growth backed up by a short and longer-term forecast pipeline

• Strong interest in building client and product knowledge

• Driven and self-disciplined. You can work in autonomy without much guidance and thrive in unstructured, fast-paced, ever-changing environments

• A team player who always puts the business first with an eye on maximizing you and your team’s long-term gains

• Excellent customer service, listening, and negotiation skills

• Ability to analyze complex client requirements and needs

• Great attitude and motivation

Marine Service Engineer

Office location : 8 Boon Lay Way, #03-03/04, Tradehub21
Working Location: On board ship

Working days: 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Job Description

• Conduct periodic inspections, repair, service and maintenance of marine equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Duration: 1 year

Location: Central

Working Hours: Monday - Thursday 830am to 6pm; Friday 830am to 530pm

Responsibilities:

• To work on matters that may be assigned to strengthen grants policies and governance within SSG and whole-of-government
• To understand requirements on grants governance, propose appropriate approach and measurements to obtain the required data
• To work with WOG agencies and SSG divisions to carry out the data collection plan
• To collate WOG agencies’ returns and prepare sector reporting to the management
• To streamline data collection plan with SSG’s annual CET grants call

Requirements:

• 1 to 3 years of relevant work experience in public sector is preferred, but applicants without the required experience are welcome to apply
• Good project management and stakeholder engagement skills
• Good understanding of funding policies and concepts are preferred, but not necessary

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Position title: Key Account Manager (FMCG)
Location: Bukit Merah
Working days: 5 days [ Mon - Fri ]
Working hours: 8:30am - 6pm
Salary : SGD $4,500 - $5,000

Overview

As part of our continued business expansion, we are seeking a dynamic Key Account Manager to drive business growth and customer satisfaction in the Singapore market, with a specific focus in the analgesic and FMCG industries.

In this role, you are required to identify opportunities to increase sales and customer satisfaction, develop account strategies to meet sales targets, identify product placement opportunities, analyse market trends and conducting in-depth market research to identify potential growth opportunities, collaborating with sales and marketing team on promotional campaigns.

Key Responsibilities:

• Develop and implement key account strategies for key customers based on thorough understanding of their needs and proposing solutions that align with both company and customer objectives.
• Oversee sales and operations across the entire market. Develop and execute effective key account strategies to achieve sales targets and business objectives for company's product portfolio.
• Conduct market research and store visits to gather insights and support sales strategies.
• Identify opportunities for product placement and increased visibility in the supermarkets, retail stores, pharmacy chains, travel retails and tourist outlet chains.
• Collaborate with the sales and marketing teams to implement and manage promotional campaigns, manage A&P budgets to ensure promotional expenses stay within allocated limits.
• Manage contract negotiations, pricing, and agreements with key clients to ensure mutually beneficial terms and long-term partnerships.
• Provide regular updates and performance reports on key account activities and sales performance to head of sales.
• Any tasks assigned by line manager.

Requirements

• Minimum 5 years’ experience in key account management, proven track record within the FMCG industry, preferred focus on the analgesic market.
• Experience with Modern Trade - Pharmacy channel clients will be an advantage, travel retail, supermarkets, convenience stores.
• Experience with major retail chains or distributors in Singapore.
• Trade Marketing experience, distributor management experience will be an added advantage.
• Possess own transport

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

We invite highly motivated and dynamic professionals to join our growing Deal Advisory – Transaction Services practice in the Singapore office, where we are recognised for delivering innovative client solutions and fostering a dynamic work environment with an internationally diverse team.

Our Deal Advisory represent an integrated team of specialists providing holistic solutions for buying, selling, partnering, funding and fixing, in ways that businesses can add and preserve value for our. One of our Deal Advisory - Transaction Services core offerings is financial due diligence assistance in relation to acquisitions, disposals, public bids/mergers, joint ventures, buy-outs and other transactions. The team also helps clients to identify opportunities and risks in their transaction processes to identify value and satisfy the due diligence requirements.

As a key member of the Deal Advisory – Transaction Services (Financial Due Diligence) team, the Senior Associate / Assistant Manager will play a critical role in shaping our client’s strategic investment decisions by providing comprehensive financial insights in a fast-paced deals environment.

Responsibilities

• Conduct comprehensive financial analysis on Target companies to evaluate financial performance and position.
• Perform in-depth analysis of financial statements, cash flows, and deal metrics to identify key business drivers, trends, and anomalies.
• Regularly communicate observations and findings to project team leads in a constructive manner.
• Responsible for drafting of follow-up discussion agenda with Target company management to address potential concerns
• Manage interactions with Target management, demonstrating effective communication skills and professionalism.
• Take a primary role in data management, reviewing source information, and highlighting data gaps in a timely manner.
• Assist project teams in drafting reports, articulating key findings, potential risks, and recommendations based on financial analysis.
• Act as a key team member across engagements, collaborating with team members from various functions.

Requirements

• Strong academic background with a focus on finance, accounting or related fields.
• Candidates with professional qualifications such as ISCA / SQP, ICAEW, ACCA or equivalent is a plus.
• Min 2-3 years of relevant experience in a global accounting firms, preferably with exposure to financial due diligence. Candidates with audit, M&A, business combinations or business analytics will be considered, with a demonstrated aptitude for learning.
• Strong analytical skills complemented with sound business acumen.
• Strong knowledge of accounting principles.
• Exposure to wide / diverse industries is value adding.
• Excellent written and oral communication skills in English. Any additional language capability (e.g. Mandarin, Bahasa Indonesia, Vietnamese) is an added advantage to facilitate client’s communication.
• Proven ability to perform consistently under pressure.
• Strong personal impact, e.g. self-motivated and confidence.
• Enthusiastic about staying updated with industry trends and accounting standards.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals

*Project Manager*

*Transformation*

A leading Global Financial Services institution is on the search for a strong project manager to join the team here in Singapore. You will be part of an exciting large scale transformation program, interfacing with business and technology stakeholders to drive success delivery of the project.

A terrific high visibility role with great career exposure.

Requirements:

• Strong end to end project management experience
• Experience managing resources, vendors and risk escalation in delivery
• Proven stakeholder engagement skillsets

Please click Apply now!

Job Responsibilities:

• Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
• Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
• Monitor service levels and performance metrics to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction.
• Collaborate with other IT teams and departments to resolve complex technical issues and ensure seamless service delivery.
• Develop and maintain service desk and technical procedures, documentation, and knowledge base to facilitate efficient problem resolution and training.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs for team members.
• Stay up to date with emerging technologies, industry trends, and best practices in IT service management. Perform regular IT audits of processes to discover areas of weaknesses and fortify them.
• Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business.

Qualifications:

• Minimum NITEC in any discipline
• Minimum of 2 years of experience in IT support, with 1 year in a leadership or supervisory role.
• Proven experience in managing and motivating a team to achieve performance targets and deliver high-quality customer service.
• Comfortable to work in a healthcare environment.

Overall job objectives

This position is responsible to:

• Collaborate with stakeholders within R&D PV QA, as well as outside of R&D PV QA, such as procurement, finance, legal (as applicable), R&D, Clinical Safety and Pharmacovigilance (CSPV), Medical Affairs, Market Access, Non-clinical Research, and IT to ensure consistent implementation of the GxP vendor quality program across Daiichi Sankyo group companies.
• Continuously assess existing practices and identify areas that need refinement and/or areas to archive a fit-for-purpose GxP vendor quality program in the Daiichi Sankyo group.
• Ensure that GxP vendor qualification status is current, periodically review the risk category of all existing GxP vendors, and prioritize them to be included in the Master Audit Schedule for the subsequent fiscal year.
• Collaborate with stakeholders within R&D PV QA, Legal, and business functions to ensure QA agreements are established for all critical GxP vendors.

Core responsibilities

• Vendor Qualification and Management
• Lead the qualification process for new GxP vendors, including Contract Research Organizations (CROs), Clinical Laboratories, GLP Laboratories, GxP IT computerized system/software vendors, Pharmacovigilance (PV) third parties, etc.
• Conduct risk-based assessments and evaluations of vendors to ensure compliance with regulatory requirements and internal company standards.
• Manage the approved global vendor list and ensure all vendors are qualified, approved, and monitored according to company policies.
• Vendor Audit and Inspection Support:
• Provide input from an audit focus area perspective to Audit & Compliance during the vendor audit planning stage.
• Act as a Subject Matter Expert (SME) for vendor quality and provide support to the inspection management team before, during, and after the audit and regulatory inspection.
• Compliance and Documentation
• Develop and maintain vendor-related quality agreements, ensuring clear roles and responsibilities for GxP compliance are established.
• Ensure proper documentation of all vendor quality activities, including qualification records, and risk assessments.
• Monitor vendor quality performance through Key Performance Indicators (KPIs) and Quality Metrics, providing regular reports to senior management.
• Cross-Functional Collaboration
• Collaborate with internal stakeholders, including business functions, procurement and legal to align on vendor quality requirement.
• Support the resolution of vendor-related issues that impact quality, data integrity and scientific integrity, timelines or compliance.
• Continuous Improvement
• Lead continuous improvement initiatives related to vendor quality management processes.
• Stay current with industry best practices, regulatory changes, and trends in GxP compliance, and implement changes to maintain an industry-leading vendor quality program.

Duration: 1 year

Location: Central

Working Hours: Monday - Thursday 830am to 6pm; Friday 830am to 6pm

Responsibilities:

• Analysing and interpreting SFC data to address lines of inquiry that inform policy and business planning, and identify opportunities for process improvement;
• Visualising the findings, present and communicate the insights and recommendations to stakeholders in a clear and concise manner; and
• Supporting SFC operations which includes industry engagement, partnership development and appeal management.

Requirements:

• Tertiary qualifications
• Minimum 3 years of experience in a similar role
• Experience with Microsoft Excel and visualisation tools such as Tableau, Redshift

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

SUMMARY:

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received

Responsibilities:

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
• Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements:

• Diploma in IT-related fields
• Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.
• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Core Rotating 8.5hr staggered

• Monday to Friday: 8.5hrs
  1. Day Shift: 01.00PM – 10.30PM, with dinner break
  2. Night Shift: 10.30PM – 08.00AM with night snack/supper break

KYO KOHEE is looking for individuals who have the love of sharing daily conversation, experience, and connecting with people. We are seeking a positive individual, a leader with good teamwork and sociable attitude. If this sounds like you, we want you to be part of our team.

Applicants for the Service Crew position should have a deep passion for customer service, embodied with people-first attitude, excellent communication and problem-solving skills, friendly and empathetic.

Job Responsibilities :

Essential job functions include but are not limited to the following:

• Provide excellent customer service, addressing any inquiries or concerns promptly.
• Greet and welcome customers with a friendly demeanor.
• Responsible for the day-to-day operations serving food & beverages
• Collaborate with team members to ensure smooth operations during peak hours.
• Follows operational policies and procedures
• Maintain cleanliness and organization of the dining area, counters, and equipment.
• Anticipates customer and store needs by continuously assessing the environment and customers for cues
• Maintains regular and punctual attendance
• Contributes to a positive team environment
• Any other duties that may be assigned

Requirements :

• Able to commit at least 3 days (weekdays only).
• Good working attitude, with a strong sense of ethics and responsibility.
• Initiative to take on tasks proactively and a mindset geared toward problem-solving.
• Previous experience in a customer service or food and beverage role is a plus, but not mandatory.
• Strong communication and interpersonal skills.
• Able to communicate well with a diverse group of people in spoken English.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A passion for food and customer service.

Please submit a detailed resume with photo including:

• Personal details and contact information
• All relevant and past work experience with references
• Last drawn salary and expected salary
• Date of availability

• Location: Clementi
• Working days: 5 days (Rotate shift based on roster)
• Weekday: 11.45am to 9.15pm | Weekend: 8.45am to 6.15/7.15pm
• Salary: $3,500 - $4,200

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

1. Diploma graduate preferred
2. Experience in similar or service related industry preferred (enrichment centers)
3. Retail sales experience is not mandatory

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Learn More Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Company: Freight Forwarding MNC (Japanese MNC)
• Location: Expo (Nearest MRT Station)
• Position: Senior Sales Executive or Assistant Manager (Japanese Speaking) (Job ID: 19350)
• Benefits: Car Allowance + Commission incentive

Job Description:

Our client, one of the largest Japanese logistic companies, has started looking for a Japanese speaking Sales Executive who can work at Changi area.

• Creating development plans and forecasting sales targets and growth projections.
• Meeting potential clients and building positive relationships. Implement effective sales actions according to the sales target drawn by company.
• Implement and develop sales activities in the responsible sales area under the leadership.
• Identifying market opportunities through meetings, networking, and other channels.
• Meet/Exceed the sales task, complete the responsible task independently.
• Maintain the existing customer, establish the detailed customer files.
• Be an AR controller according to the account period required by company.
• Specific requirement activities
• To visit the customer site or conduct video conference regularly to share the market update, to do the QBR/MBR in order to maintain the existing customer.　
• To perform sales call to new/potential customers which are raised on target list given.
• To do market investigation, research, list up the New/Potential customers.
• To propose the solution to overcome and obtain new business & share-up business both Air, Ocean, and Cross border trucking.
• To report whatever irregularities to a direct superior in a timely manner.
• To do trouble shooting if something irregularity happen. Investigate the route cause with Air/Ocean operation team and propose the counter measure which clarifies the details of 5W1H and discuss on future correspondence with the customers.
• To settle the outstanding account receivable based on the terms and conditions given.
• To manage the RFQ (Spot, Monthly, 3 months, Annual) with RFQ team and to do the rate proposal to customers both Air and Ocean business.
• To perform to share the market information proactively to the existing customers and target customers.
• To input the sales progress in CRM system based on the specific days by timeline.
• To expand Singapore export/import business both Air and Ocean. And also, sometimes to manage 3rd party business (offshore business) as well to secure and expand business if the business owner is Singapore customer.
• To communicate with our overseas offices to share each sales status and work closely with them in order to get closer the business.
• To create the sales report by timeline monthly basis.

Job Requirements:

• Diploma / Degree in Freight Forwarding, Logistics & Supply Chain Management or equivalent.
• Excellent written and verbal communication skills．
• Able to converse in Japanese to negotiate with Japanese speaking client for the commercial and operational terms and conditions.
• 1-2 experience in Freight Forwarder company.

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

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Please find Privacy Policy Agreement from the below link.

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Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

As the Service Delivery Manager, you will be responsible for ensuring seamless service delivery while building and maintaining strong client relationships and ensuring the business delivers a high-quality customer experience. Your focus will need to include service delivery management, customer success, as well as internal and external relationship management ensuring client SLAs are met, satisfaction levels are high, opportunities for growth are realised and contract renewals are achieved

Role and Responsibilities

The Service Delivery and Manager main areas of focus are provided below as a guide:

Service Delivery Management:

· Build strong relationships across the business to maintain high levels of customer satisfaction.

· Owner of the escalation process the Service Delivery and Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.

· Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.

· Challenge and assist the Operations Team in pursuit of high quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated teams and systems.

· Arrange, drive and direct internal and customer service review meetings covering performance, service improvements, quality and processes.

· Manage the SIP process for all customers ensuring it is kept up to date and all parties understand their obligations.

· Champion service and support in projects and developing a strong understanding of all projects ensuring service impact is minimised and agreed across all teams.

· Responsible to understanding and ensuring all customer’s service management statements of work are fulfilled as per the contractual obligations.

· Ensure all contractual obligations are being met and keep appropriate records.

· Ensuring all customer manuals (OSMs etc) are kept up to date by the Operations team.

The Knowledge, Experience and Qualifications required

· ITIL qualified.

· Excellent customer facing/customer service skills.

· Excellent written and verbal communication skills.

· Customer Centric, experience of working with multiple customers.

· Chairing and reporting service reviews for clients.

· Delivering against Service Level Agreements, customer commitments and Service Improvement Programmes.

· Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.

· Transitioning of projects in and out of service teams.

· Experience managing Service Delivery across the end user support services (Service Desk, Infrastructure, Networking etc).

· Experienced Service Management professional.

· Experience of managing 3rd parties and 3rd party delivered services.

· Able to work under pressure and meet deadlines.

· Able to demonstrate a high degree of flexibility including out of hours working.

· Excellent organisational skills.

· Able to manage sensitive and sometimes confidential information.

· Self-motivation and able to take responsibility.

· Able to manage and prioritise and tasks and time efficiently.

Customer Success Management:

· Work with the Service Design team to help define and implement customer success strategies, ensuring customer retention and satisfaction, and advocacy.

· Create and manage customer success plans tailored to individual client needs and goals.

· Monitor client health scores and proactively address potential issues working with the relevant teams to ensure speedy resolution.

Client Relationship Management:

· Be an ambassador for Panoptics, working across the client base to provide effective communication on IT matters and build relationships to ensure effective dialogue.

· Maintain regular client contact outside of formal reviews, managing escalations and expectations particularly when they are unrealistic and/or challenging.

· Identify and capitalise on opportunities for up-selling and cross-selling additional services bringing in the relevant teams and/or colleagues to assist or to handover to.

Summary

This position is responsible for the entire credit granting process, bill collection, including the consistent application of a credit policy. Conducts periodic credit reviews of existing customers, and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

Job Responsibilities

Credit applications:

· Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance.

· Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.

City Ledger:

· Ensure all invoices / statements are issued on a timely basis.

· Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.

· Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements.

· Monitor and pursue collection of overdue accounts.

· Review city ledger daily for correct postings of charges and take corrective action where necessary.

· Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts.

· Respond to and resolve account queries in conjunction with accounts receivable.

· Review provision, write-offs and other adjustments immediately prior to month end.

· Implement effective inquiry response procedure for guests and management.

· Ensure all travel agent commissions are timely processed and paid.

· Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.

· Conduct credit meetings at least once a month, with relevant highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up.

· Attend Credit Managers meetings to keep up to date knowledge of credit risks.

· Appropriately manage all delinquent accounts, liaising with debt collectors where needed.

· Review and recommend accounts to be written off, providing appropriate documentation.

Guest Ledger and liaison with Front Office:

· Liaise between the Finance Department and the Front Office.

· Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.

· Review the Advance Deposit ledger to ensure all the balances are either current or for future date.

· Inform the Front Office Manager of any deviations from policy by Duty Managers, or Front Office Agents that may come to his/ her attention.

· Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

Commercial Responsibilities

· To keep closed contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and Individuals.

Responsibilities:

• Responsible for the customer care and overall sales support for the assigned markets
• Preparing quotations and control margins and controlling the sales performance
• Creation of sales related evaluations in accordance with the sales manager/analyze markets/check market trends
• Assisting the sales manager and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets
• Backup for shipping logistic (eg. documentation).

Requirement:

• Minimum Diploma with at least 1 to 2 years’ experience in similar capacity
• Proficient in SAP or Navision
• Proactive and independent
• Well-versed in Microsoft Office (Word, Excel, PowerPoint, Outlook etc)
• Possess strong communication & coordination skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description & Requirements

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.