Key Responsibilities:

• Lead and manage cross-functional teams to execute projects within scope, budget, and timeline.
• Develop and implement project plans, strategies, and timelines to ensure successful project delivery.
• Conduct market analysis, identify opportunities, and formulate business strategies to expand the company's global presence.
• Collaborate with various stakeholders including engineering, sales, marketing, and finance departments to align project objectives with company goals.
• Utilize expertise in measuring devices, sensors, and related technologies to contribute valuable insights to project development and execution.
• Oversee project budgets, resource allocation, and risk management strategies.
• Foster relationships with international clients, partners, and vendors to support project success in diverse global markets.

Qualifications:

• Bachelor's degree in Business Management or a related field;
• Proven experience (9 years) as a Project Manager in a multinational or diverse cultural environment.
• Strong background in measuring devices, sensors, or relevant industries.
• Excellent leadership, communication, and interpersonal skills.
• Ability to adapt to different cultural contexts and work effectively in international settings.
• Proficiency in project management tools and software.
• Strong analytical and problem-solving abilities.

Job Scope

Leads the regional Service and Customer Support needs of customers served. Develops and drives the service business to exceed annual revenue and profit targets. The role will involve direct management of the ICOS and SPTS service support resources and coordinating support from other support orgs to ensure a positive customer experience for Packaging Channel customers across all product lines.

Customer Service

• Build strong customer relationships, establish technical credibility and penetrate at all levels of the customer’s technical organization
• Handles all facets of customer retention and satisfaction including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Be proactive with customer management to identify potential areas of improvement and drive resolution (tool or customer service related)
• Coordinate factory support as required (BU, Product Support, Logistics, Sales, etc.)
• Manage local critical issues

Business / Finance

• Forecast and help manage yearly business revenue
• Plan, budget, and manage expenses to enable a balanced profitable service business
• Supports customers and promotes relevant CIPs and product improvements
• Understand all customer related agreements, equipment specifications, and Service Level Agreements
• Work closely with Account managers in the channel to drive P&S objectives (Product and Service)

General

• Analyzes operational processes, escalation procedures, and performs training gap assessments by finding opportunities for service delivery improvements and benefit to the customer / clients
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status updates, production, delivery and billing inquiries
• Develop a solid understanding of the equipment base at your customer sites.
• Ensures adequate records and systems are maintained
• Track and review equipment, warranty, contract and escalation performance metrics
• Establish strong working relationships with other Business Units, Product Support, Regional Product Support, and Sales personnel
• Ensure all employees receive and maintain proper training
• Conduct performance reviews and appraisals for your team.
• Set clear goals for the team that support overall account goals and objectives
• Promote and role model safety in the workplace
• Adhoc special projects and tasks as requested by Management

Qualifications and Essential skills:

• Minimum Bachelor’s Level Degree and work experience of at least 10 years
• Strong customer orientation and advocacy
• Excellent project management, analytic and organizational skills
• Effectively communicate through writing and presenting in front of Senior Management
• Expertise in critical thinking and leadership with proven abilities in relationship management.
• Ability to work in a fast-paced environment on multiple tasks simultaneously
• Basic financial and budget management skills
• Ability to travel >25%

The Senior Manager applies advanced analysis skills and experience in principles of business process design to define appropriate customer solutions as well as to maintain relevant product group relationships and facilitate technical readiness around all products / go-to-markets for the practice by mentoring consultants and sharing best practices. The projects will involve retail, Finance, and Supply chain management domains. The incumbent will provide leadership for project delivery & development teams and will carry the ultimate responsibility for meeting the solution requirements.

• Develop and expedite business based upon BVPF products and localized solutions and manage program management office
• Overseeing solution delivery projects that may span across multiple areas, functions, and/or lines of business and roadmap planning.
• Develop and execute the strategy of BVPF business.
• Manage a team of Product/Solution members to execute BVPF Portfolio of Services to Customers, including new solutions development such as GenAI LLM Digital Assistant, in collaboration with NLS and NECAM.
• Overseeing the use of Subject Matter Experts (SMEs), Developers and Solutions Architects
• Developing and leading a team of technical delivery resources
• Allocating appropriate technical resources to projects and ensuring that both segregated and overlapping project team roles are identified and coordinated
• Ensure standard operating procedures and project guidelines are in place
• Ensuring a high-quality technical outcome for projects and products
• Designing, testing and implementing technical solutions to agreed standards
• Providing subject matter expertise
• Manage teams of offshore and onshore developers; assign and review allocated development tasks, develop and enforce development standards
• Lead end to end product development, determine optional solutions and plan system/architecture design
• Consider/contribute to project proposals and evaluate feasibility
• Any other ad-hoc duties as required or assigned

Experience

• Bachelor Degree in Software Engineering / Computer Science / Information Technology or equivalent
• At least 10 years of relevant experience, working knowledge of industry-specific best practices, and IT product and System Integration business experience in NEC HQ
• High knowledge of IT and AI&Biometris Platform productions
• Project Management, Business Planning, Marketing Analysis Knowledge
• Excellent communication skills, collaboration skills, self-motivation, and must have a strong team spirit.
• Excellent communication and leadership skills
• Creative problem-solving capabilities
• Ability to focus on deadlines and deliverables
• Highly organised and detail-oriented individual who produces results at high standards

• Requirement: Need speak fluent in Vietnamese
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises