The purpose of the position is to take up a proactive Sales Manager role in new business development projects within the geographical Sales area of South Asia & India.

Key Responsibilities:

• Develop and enhance sales revenue of specific key programs

• Set objectives to meet and exceed agreed Sales targets.

• Identify new accounts and new business opportunities and act as a key contributor to converting them into new business revenue while maximizing ST BOM penetration in new accounts

• Develop and strengthen customer relationships, maintain close collaboration with its Research and Development teams to understand the needs

• Execute defined Sales strategy effectively and monitor progress against sales objectives and adjust approaches as necessary

• Work closely with regional Marketing teams and Distribution partners to align efforts and maximize chance to turn business opportunities into Design-wins.

Requirements:

• A Bachelor’s Degree in engineering, business, marketing, or related field

• Minimum 8+ years of experience in the field of Sales, managing medium size revenue accounts.

• Knowledge of business processes, trends, and strategies

• Good leadership skills, able to drive complex programs involving multi-geographical Sales coordination

• Excellent communication, interpersonal, presentation and organizational skills

• Some level of technical knowledge in semiconductor industry is preferred

• Able to perform under pressure and adapt to change requirement

• Independent, resourceful, and innovative

• Open-minded and team player

1. JOB DESCRIPTION

Job Title

Finance Manager

Occupation

FINANCE MANAGER

Job Description & Requirements

Responsibilities:

· Responsible for the company’s consolidation, reconciliation, budget & forecast, cost management, financial analysis and business activity reports

· Assist in preparation of materials and reports for Board, Audit and other Committee Meetings

· Assist in the financial year-end process which includes co-ordination with all company entities for reporting and the preparation of company financial statement

· Handle tax matters which would include the quarterly GST filing, corporate tax computation and transfer pricing compliance

· Monitor and report deviation of revenue and expenses including key value drivers

· Liaise with auditors, financial institutes, government agencies, company secretary, tax and accounting agents

· Any ad-hoc duties as assigned

Requirements:

· Bachelor’s Degree or professional qualification in Accounting

· At least 3-5 years of relevant working experience in audit/group consolidation of accounts

· Meticulous, Strong analytical skills and proficient in MS Office

· Good knowledge of Singapore Financial Reporting Standards

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

• Minimally Nitec qualifications in IT related disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

We are seeking a compassionate and dedicated Social Worker to join our team. The ideal candidate will specialise in trauma-informed care and work collaboratively with individuals, families, and key partners, providing quality case management, support and interventions that promote healing and resilience.

• Possess at least a recognized Degree in Social Work
• Perform case management and counselling for our residents
• Able to plan and implement intervention programmes for our residents
• Conduct assessments for admission and discharge
• Prepare and adhere to the timely submission of required reports
• Possess good analytical, communication and interpersonal skills
• 4 days work-week, and include 1 weekend
• Willing to work in a residential setting
• An individual with at least 2 years of social work-related experience

• Must need to work on weekends and Public holidays
• Develop and implement marketing strategies, identify and evaluate business opportunities and foster strong customer relationships
• To be responsible for the planning and implementation of our new product’s launching activities
• To liaise and negotiate with local market personnel & buyers and suppliers directly in India/Bangladesh for products procurement
• To build and strengthen the relationships with buyers, retails personnel and relevant parties to ensure smooth operations of business
• Developing a solid and trusting relationship and communication between major key clients and company
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Provide timely and regular feedback on market spices availability, procurement from various countries to support growth and expansion.
• Evaluate Sharbeswary's current inventory and make suggestions for continuous improvement based on market research and understanding of the purchasing habits consumers
• Establish new sourcing networks and strengthen existing supplier relationships for household and grocery goods desirable to our customers
• Maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards
• Performs other job-related duties as assigned by Company
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Responsibilities:

• Develop and establish the project budget and schedule, including the analysis of costs and budget estimates.
• Identify the employer's requirements and create the project brief accordingly.
• Advise management on the selection and appointment of the project team.
• Oversee the appointment process for project consultants.
• Lead and coordinate the project team.
• Ensure projects are completed successfully, adhering to the set timeline, budget, and quality standards.
• Manage all phases of the project, from design to implementation and final completion, while meeting client expectations.
• Handle project financial management and provide progress updates to management.
• Attend project meetings and document meeting minutes.
• Prepare and present detailed progress reports on construction activities to management regularly.
• Oversee communication, integration, and flow of design and project information.
• Manage the delivery of design, project schedules, and construction critical path activities.
• Review proposed designs to ensure alignment with the project brief.
• Advise on procurement strategies, tender evaluations, and contractor selections.
• Monitor and report on project progress.
• Supervise on-site work to ensure adherence to set targets.
• Ensure project safety standards are in line with ISO45001 requirements.
• Maintain workmanship standards that meet industry best practices and project requirements.
• Provide detailed daily updates to management on project status.
• Manage the handover process upon project completion.

Requirements:

• Diploma/Bachelor's Degree in Engineering, or any equivalent professional qualifications
• Brings along at least 3-5 years of experience in building/construction related project experience
• Experienced in planning resources effectively and meet tight deadlines
• Able to adapt into a fast pace environment
• Team player with strong interpersonal skills

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

CRITICAL WORK FUNCTIONS & KEY TASKS

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

The Regional Clinical BD Manager is primarily responsible for strategizing, planning and executing for business growth. The job holder manages the Principal to develop new customer segments, create demands, identify opportunities, source for leads, engage the prospects, follow through and secure the deals to meet/exceed the sales targets, as well as to engage, train, service and support the customers and users on an on-going basis.

The Regional Clinical BD Manager also works closely with the Managing Director to drive and foster a culture of accountability, performance, excellence, innovation and continuous improvement.

RESPONSIBILITIES

1. Strategic Development and Sales Management

• Drive the pursuit of the company’s mission, vision and core values to foster a committed, competent and growth-oriented workforce.
• Strategise and plan for business growth to achieve the overall financial performance targets and sales targets for various products relevant to different regions.
• Drive a culture of effective cost management and resource optimisation.
• Lead change management in an integrated manner, lead transformation projects and deal with issues to improve organisational agility and performance.
• Foster strategic business partner relationships with stakeholders to further the Group’s business objectives

2. Branding, Marketing and Products Development

• Oversee the organising of marketing and promotion events and activities, education and collaboration with Key Opinion Leaders and suppliers.
• Formulate demand creation strategies and new product service offerings, sharpen sales channel utilisation and lead new business initiatives to improve revenue streams and meet market demands
• Continually engage customers and users to understand their evolving needs and introduce new products and solutions to meet their needs.
• Lead the scanning and assessment of industry developments, competition landscape customers’ evolving needs, government initiatives and regulatory changes to identify and seek business opportunities.
• Conceptualise and decide on branding matters, marketing positioning and communications, as well as review and approve marketing materials/collaterals
• Support and facilitate the country directors and business unit managers to formulate and execute sales plans and activities
• Continually review the portfolio of solutions and products and decide on initiatives to boost sales, maintain profitability or enhance customer stickiness
• Identify, source and introduce new solutions and products that are of interest and value to customers.
• Lead the launch plans, training & competency assessment to support the roll out of new products

3. Process Efficiency and Adoption of Technology

• Provide oversight and direct the improvement of business processes and work procedures to raise productivity and efficiency
• Direct and oversee implementation of customer relationships management and process improvement projects, jointly with the local Offices
• Critically oversee cost management ensuring that resources are optimally utilised, wastages are minimised, and inventory is moving and at optimal level.
• Drive the identification and implementation of new technologies to enhance business

REQUIREMENTS

• Degree in Business Management or Healthcare related discipline
• Minimum 10 years of relevant working experience in commercial / clinical role with at least 3 years in a manager role
• Familiarity with the medical devices
• Leadership and managerial skills and experience

If you are keen to develop a career and make a mark in the medical sector within a dynamic and fast-scaling organization, and also to make a difference in the medical industry, we invite you to apply online with a comprehensive resume.

We regret to inform that only shortlisted candidates will be contacted

Job Description

A Senior Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business in FSI Vertical. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

Responsibilities
Client ownership and relationship builder

• Take primary responsibility for the client and act as internal client owner within assigned accounts
• Manage and grow relationships to drive expansion and renewals across all solutions and services
• Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
• Lead the business conversations at C-level
• Become the reliable point of contact to further strengthen relationships

Client and industry expert

• Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
• Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
• Collect and analyze data to learn more about the client and the industry in which they operate

Owning the sales process

• Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
• Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
• Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
• Maintain a pipeline of leads on Salesforce.com

Deal structuring

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Lead business negotiations for contracts ensuring deals are risk-free and profitable
• Client retention and expansion
• Minimize churn and maximize retention in assigned accounts
• Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
• Actively search for expansion opportunities

Knowledge, Skills, and Attributes Required

• Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
• Client-centricity coupled with problem-solving
• Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
• Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
• Quick learner to understand any new solutions that are ready to take to market
• Customer value management and understanding profitability and ratios of clients
• A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans
• Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.

Required Experience

• You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts in FSI Vertical.
• Proof of structuring large, multi-year profitable contracts
• Demonstrate the ability to build strong relationships with clients across all levels
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

• A post-graduate type degree such as an MBA or similar would be advantageous.

SUMMARY

As an Ecommerce Executive / Assistant Manager, you will be involved in various aspects of ecommerce operations and campaigns. You will also be responsible for ecommerce duties not limited to developing product detail pages for online pure players, order management, and liaison with key stakeholders, both internal and external.

KEY RESPONSIBILITIES

• Conceptualize and execute best-in-class product detail page (PDP) descriptions and images for online pure players such as Amazon, Lazada and Shopee
• Campaign planning and execution on online pure players.
• Optimize PDP for better searchability.
• Monitor and develop reports on brand and competitor activities within the online space
• Plan, execute and analyze onsite search marketing on Amazon, Lazada and Shopee
• Track key performance metrics on a daily basis.

REQUIREMENTS

• A bachelor’s degree in marketing, Business, or a related field
• At least 2-3 years of experience within the ecommerce sector
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently as well as part of a team.
• Eagerness to learn and adapt in a fast-paced environment.

We are looking for a Sr/Manager in PDE (Package Development & Engineering) who will be accountable for the Advance Packaging success within your scope and guided by functional objectives. You will be responsible for the overall management and direction of Advanced Packaging process, equipment and materials definition, development and/or optimization. You will be forming and developing a high performing team and the development of current and future PDE & Micron leaders. You will be steering, managing and optimizing departmental performance to meet or beat defined metrics. You will apply extensive knowledge to carry out strategies and collaborate with internal and external partners to build technology strategies aligned to corporate strategic objectives. You will provide advice to senior and executive management related to strategic decision for the function. You will interact with executives, major customers and/or site managers to provide consultation, influence decisions and identify and resolve critical issues.

KEY RESPONSIBILITIES and TASKS

Building an Effective Team Members and Managing Group Performance

• Develop a high performing team.
• Establish department objectives aligned to company strategic objectives and goals.
• Prioritize objectives, remove barriers, and drive for accountability.
• Establish job responsibilities, performance goals and development goals for direct reports.
• Provide performance feedback on an ongoing basis and conduct performance appraisal for direct reports. Collect, review, and provide verbal and written performance feedback to continuously develop your team.
• Optimize department performance and structure. Monitor and oversee department performance achievement and provide timely intervention on initiatives that needs help.
• Coach, mentor and develop current and future Micron leaders. Assess talent and develop talent management strategies.
• Support learning opportunities within department and plan development opportunities for direct reports.
• Provide consultation or implement timely intervention to prevent or resolve conflicts with minimal noise.
• Establish strategies to provide and support recognition.
• Promote and oversee partnerships across functional areas and customer groups.
• Uses communication skills to resolve sensitive or difficult issues

Drive and Provide Leadership to Achieve Functional Objectives and Vision

• Provide organizational leadership to build functional strategies & processes, and collaborate with partners to deliver strategic solutions
• Lead the setup and commissioning of the new manufacturing facility, ensuring it is equipped and optimized for Advance Packaging production.
• Establish organizational roadmaps and strategies. Apply extensive knowledge and tenacity to carry out strategies.
• Develop and monitor department performance to plan. Develop and measure department metrics and oversee functional metrics to ensure deliverables are met.
• Collaborate with peers to construct global solutions.
• Ensure conflict resolution and assist with identifying critical issue paths.
• Align internal strategies and communicate line of sight to corporate strategic objectives.
• Communicate the corporate business environment and initiatives and provide direction.
• Establish and communicate department capabilities to ensure partner expectations are aligned.
• Manage conflict and build effective relationships with internal and external partners.
• Initiate and sustain effective communication with internal and external partners.
• Provide advice to senior and executive management on strategic decisions
• Establishes and manages budget/finances for the team

Develop, qualify & continually improve Advance Packaging process/equipment/materials

• Oversee the development and optimization of semiconductor packaging processes specific to Advance Packaging and collaborating with engineers in CMP, WET, ETCH, PHOTO, CVD, Bonding, debonding, Wafer prep, Hybrid bonding, TCB & pre/post encap departments to ensure high yield and quality standards are met.
• Perform process and tool capability assessment. Assess & validate CTQ (critical to quality).
• Define and implement the necessary quality system and documentation, encompassing initial design to full-scale production.
• Coordinate and implement NPI samples build, and engineering samples build during NPI qualification.
• Accountable in improving the yield, quality and reliability through proper process definition, characterization and optimization.
• Work with cross functional team for a successful process/equipment/material development, CIP, and on other key strategic projects & programs implementation.
• Manage the selection, installation, and maintenance of equipment necessary for Advance Packaging. Collaborate with vendors and internal teams.
• Identify risks and mitigation plans with partners & alignment with cross functional teams.
• Drive programs to satisfactory conclusion.
• Identify, diagnose and resolve issues during NPI phase by applying problem solving skills
• Develop and manage budgets for facility operations, including forecasting, cost controls, and resource allocation

New Product Introduction & Development of Process of Record (POR)

• Evaluate new risk identified with new products and provide engineering solutions and train workforce, if necessary
• Monitor new product quality indices with process maturity index
• Working with engineering team on any issues/ problems, potential risk & opportunities
• Define process variables, critical parameters, boundaries condition, process optimization via process characterization to establish & define POR/TOR/MOR
• Validate and document baseline for transferred products and packages.

Requirements

• Bachelor'or Masters in Electrical Engineering, Materials Science, Chemical Engineering, or related field. A PhD is a plus.
• 8 or more years of experience in Semiconductor Manufacturing on leadership capacity, with proven track record of technical leadership in semiconductor manufacturing, with expertise in Front End, PWF, HBM technology, process development, and/or equipment management.
• Strong leadership and vision and must be able to comfortably work across organizational boundaries and geographies.
• Demonstrated ability to influence executives, senior leaders and partners on strategic decisions across multiple functions and geographies.
• Ability to effectively collaborate with cross-functional organizations to understand needs and translate them into actionable plans, deliverables, and resource requirements.
• Demonstrated ability to drive and implement a wide range of global initiatives with global teams.
• Ability to be guided by business objectives and determine best methods for delivering results.
• Organized, meticulous, and strong focus on results.
• Demonstrated ability to inspire teamwork and to effectively lead others.
• Proven facilitation skills including the ability to influence others, build consensus, and resolve conflict.
• Demonstrated track record in baseline performance improvement, business process creation, process simulation techniques, data interpretation skills and proficiency in statistical analysis/method.
• Excellent analytical skills and organizational competency
• With good oral and written English communication skill

Performs hardware, software, semiconductor design or telecomm engineering assignments. This job mapping should be used only if the position cannot be mapped specifically to other design/development engineering jobs.

Key Responsibilities

1. Identify and Prospect:
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.
• Generate leads and cold-call prospective customers.

2. Develop Relationships:
• Develop and maintain strong relationships with key stakeholders including customers, partners, and industry professionals.
• Nurture and grow partnerships to create mutual benefits and drive growth.

3. Strategic Planning:
• Develop and execute strategic plans to achieve sales targets and expand the company’s customer base.
• Identify and prioritize business opportunities aligned with company goals and objectives.

4. Proposal Development:
• Prepare and deliver compelling proposals, presentations, and sales pitches that articulate the value proposition of the company’s products and services.
• Negotiate and close deals to maximize revenue and profitability.

5. Market Analysis and Intelligence:
• Conduct market research and analysis to identify trends, opportunities, and threats.
• Monitor and analyze market conditions, competitor activities, and industry developments.

6. Collaboration and Coordination:
• Work closely with marketing, product development, and operations teams to ensure alignment of business development efforts with company objectives.
• Collaborate with internal stakeholders to optimize customer experience and satisfaction.

7. Reporting and Metrics:
• Track and report on key business development metrics and KPIs.
• Prepare regular reports and presentations for management to evaluate performance and progress towards targets.

Requirements

• Proven track record in business development, sales, or relevant role.
• Strong understanding of market dynamics and customer needs.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to prioritize, meet deadlines, and work independently.
• Bachelor’s degree in business administration, marketing, or related field.

DUTIES AND RESPONSIBILITIES:

· Achievement of budgeted food sales, beverage sales and labour costs.

· Achieve maximum profitability and over-all success by controlling costs and quality of service.

· Participation and input towards F & B Marketing activities.

· Completion of function delivery sheets in an accurate and timely fashion.

· Preparation of forecast and actual budget function sheets.

· Completion of weekly staffing and manpower scheduling.

· Supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

· Maintaining the Bar control policies and completion of necessary forms.

· Follow proper purchasing and requisitioning procedures.

· Maintain records for inventory, labour cost, food cost etc.

· To assist in menu planning and pricing.

· Development and maintenance of all department manual & control procedures.

· Provides labour costing information where necessary.

· Staff training and development.

Responsibilities:

Sales & Business Development:

• Identify and develop new business opportunities within the Conference and Business Solutions industry.
• Build and maintain relationships with key clients, event organizers, and stakeholders.
• Develop and execute sales strategies to achieve or surpass revenue targets.
• Promote a comprehensive range of event-related services, including venue rental, catering, and technological solutions.
• Stay updated on industry trends and developments to uncover new opportunities.

Event Coordination Support:

• Collaborate with internal teams to ensure seamless execution of events.
• Assist clients in planning and managing their events, from initial inquiry through post-event follow-up.
• Coordinate with external vendors and service providers to guarantee efficient delivery of event components.

Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
• Conduct site visits, deliver presentations, and pitch proposals to prospective clients.
• Negotiate contracts, pricing, and terms in compliance with company policies.
• Offer tailored and effective solutions aligned with clients' event goals.

Reporting & Analysis:

• Maintain accurate records of sales activities, pipelines, and forecasts using the CRM system.
• Deliver regular reports to senior management on sales performance, trends, and growth opportunities.
• Analyze competitor actions and market conditions to provide strategic business development recommendations.

Requirements:

• Diploma/Bachelor's Degree in Business, Marketing, Hospitality, or a related field.
• Brings along at least 3-5 years of sales experience in the Events, Conference or hospitality industry, with a proven track record of achieving sales targets.
• Experienced in planning resources effectively and meet tight deadlines
• Strong negotiation, presentation, and communication skills.
• Team player with strong interpersonal skills

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Job Description Summary

The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists.

This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts.

The Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings.

Key Responsibilities:

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
• Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
• Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
• Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
• Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
• Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
  Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
  Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
• Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
• Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
• Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
• Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
• Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
• Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
• Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
• Negotiates and resolves contractual issues, including failure to meet contractual obligations.
  Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
• Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.
  

Knowledge, Skills and Attributes:

• Advanced understanding of the IT services industry, including trends, technologies, and best practices.
• Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
• Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
• Advanced leadership and management skills to lead a team of professionals and drive results.
  Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
• Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
• Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
• Strong analytical and problem-solving skills to address client issues and challenges proactively.
• Advanced budgeting and financial management skills to ensure profitable service delivery.
• Ability to manage relationships with third-party vendors and partners as needed for service delivery.
• Client centric mindset, always putting the client's needs and satisfaction first.
• Willingness and ability to adapt to changing technology, client requirements, and industry trends.
• Abilit to develop long-term and short-term plans for service delivery improvement.
• Focus on achieving measurable outcomes and delivering value to clients.
• Collaboration and teamwork are essential, as the role involves working with cross functional teams.
  

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (for example, PMP) is preferred.
  

Required Experience:

• Advanced demonstrated experience in a managed services and/or support services environment.
• Advanced demonstrated experience in managed services - service delivery and client management.
• Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
• Advanced demonstrated experience in monitoring contract performance.
• Advanced demonstrated experience in managing service delivery projects for clients.
• Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
• Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
• Advanced demonstrated experience in managing and leading a service delivery team and/or related function.
  

CORE RESPONSIBILITIES:

• Plan and set sales forecast / profit projection for the business units (The Planet Traveller, Boarding Gate and The Wallet Shop) to meet financial objectives
• Discuss sales strategies and stores’ sales achievements with the retail team personnel
• Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met
• Prepares monthly, and other relevant sales reports, with analytical details
• Prepares annual sales targets for the stores based on the sales information provided
• Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines
• Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
• Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better working environment and effective team
• Yearly review of operations and perform benchmarking exercise against similar in the retail industry
• Work with the retail team and merchandising personnel to project inventory levels and orders
• Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed
• Co-ordinate and work closely with other HOD’s (merchandising, marketing, logistics, creative) to resolve operations matters including customers’ feedbacks and complaints and increase sales through effective marketing programs
• Work closely with interior designer on store renovation, maintenance, and re-instatement
• Build good rapport and maintain good working relationships with all external landlords, suppliers, and other parties
• Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues
• Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and discussed during such meetings
• Work closely with HR Department in developing a systematic training plan for all retail employees that includes sales, customer service, product training (basic & updates), etc.
• Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the relevant stores in-charge for their staff, and all training documentation file in orderly manner
• Work closely with HR Department for recruitment, selection, & retention of staff to meet operational requirements, and staff’s compensation and benefits.
• Plan and structure current work scopes
• Daily review of the sales targets and development, and month-to-date sales against targets on a bi-weekly basis
• Identify inventory or operational issues at the corporate level that may have impacted sales, discuss and develop solutions
• Manage the retail AICs' and SICs’ career development; yearly review/appraisal
• Work closely with marketing & merchandising departments for launches and repositioning of the brands

Job Requirements:

• Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
• Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple stores
• Proficiency in Microsoft Office applications
• Highly customer service centric with ability to well interact with customers
• Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people
• Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person
• Able to excel under pressure, multi-tasks, handle tight deadline and well-organized

Job Descriptions:

• Lead/manage a team of Quantity Surveyors in the administration and review of procurement and contract management
• Review contract documents and providing cost estimates on tenders
• Prepare and monitor project cost budget, cash-flow for project, track changes in design/construction work, variations and adjust budget projections accordingly
• Oversee and manage main contract progress claim and subcontract payment including variation claim
• Resolving contract disputes and contract claims, assessing entitlement for extension of time and loss/expense claim
• Able to independently lead/manage large scale project
• Manage record keeping for all contract-related correspondences and documentations
• Communicate contract-related information to all stakeholders
• Ensure timely finalization of main and subcontract

Job Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or related fields
• Minimum 5 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• A high level of integrity, dependability with a strong sense of urgency and result oriented

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we are unwavering in our commitment to delivering the highest service levels and exceptional customer experiences.

We are looking for a dedicated and professional Contact Centre Manager to join our team! In this role, you will oversee the daily operations of a call centre, ensuring that customer service goals are met and that the team delivers exceptional customer experiences. Join us to make a difference in each customer interaction and grow your career in a supportive, dynamic environment.

Job Responsibilities

*Liaise with and monitor service level of Call Centre, including preparing statistical reports for call centre operations

*Coach call center staff through challenging customer service issues.

*Assist team agents to handle enquiries hotline/emails and escalate cases to management

*Service audits on calls and provide detailed incident report on the interactions

*Analyse call center data and prepare reports for upper management.

*Evaluate staff effectiveness and performance annually or need basis.

*Lead team meetings and give presentations to executives.

*Develop monthly, quarterly, and annual call center goals and action plans.

*Prepare work schedules to ensure sufficient coverage.

*Create personnel and supply budgets for approval.

Working Hours

• 9.00am – 6.00pm (Monday to Friday), work from office.

Job Requirements

• Min Diploma or Degree holder

• Strong communication and interpersonal abilities.

• Supervisory experience in call center setting is required

• Excellent organizational and problem-solving skills.

• Provide expert-level support for refractive laser systems, including installation, troubleshooting, and optimization.
• Serve as the primary point of contact for application-related queries and issues.
• Develop and deliver training programs for healthcare professionals on the use and best practices of refractive laser systems.
• Conduct workshops, webinars, and on-site training session to enhance users' skills and knowledge.
• Build and maintain strong relationships with key customers and address customer feedback and concerns, ensuring high levels of satisfaction and system performance.
• Assist with the development of clinical protocols and workflows to optimize system performance and patient outcomes.
• Provide market analysis, competitive update and collaborate with the sales and marketing teams to develop strategies and promotional activities for the region.
• Provide feedback to the product development team regarding customer needs and product improvements.
• Prepare and present reports on application performance, customer feedback, and training outcomes.
• Document all support activities, training sessions, and customer interactions for record-keeping and analysis.

This role offers an exciting opportunity to drive growth within a dynamic subscription business. As Assistant Manager, Lifecycle Marketing, you will lead the development and execution of impactful lifecycle marketing campaigns that focus on subscriber acquisition, engagement, retention, and revenue growth. We’re looking for a motivated professional with experience in lifecycle marketing, passionate about enhancing customer experiences and fostering sustainable business growth.

Responsibilities

• Develop and implement comprehensive lifecycle marketing strategies focusing on acquisition, engagement, retention, and reactivation to maximize subscriber value.

• Utilize data-driven insights and conduct A/B testing to improve campaign performance, identify enhancement opportunities, and make strategic adjustments to foster growth.

• Proactively identify and implement initiatives that enhance the customer journey, contributing to business growth through innovative marketing strategies.

• Foster strong communication and collaboration with product, sales, customer success, and other departments to ensure a unified approach to customer lifecycle management.

• Stay informed on the latest industry trends and best practices, bringing innovative ideas to the team to drive effective lifecycle marketing.

Requirements

• Strong ability to leverage customer data and analytics to make data-informed decisions, optimize campaigns, and drive growth through A/B testing and other techniques.

• Understanding of customer journey mapping, with an ability to identify improvement areas and create engaging experiences.

• A growth mindset with enthusiasm for continuous improvement and a proactive approach to identifying impactful marketing initiatives.

• Excellent communication skills and a collaborative spirit, with the ability to work well in a team environment and build rapport across various organizational levels.

• Familiarity with social media platforms, Google Analytics, or other analytical tools is beneficial.

• Bachelor’s degree or Diploma in Marketing, Business, or a related field. 3-5 years of relevant experience in the media industry is advantageous.

• Ability to support Chinese content and clients, with fluency in Chinese required.

• Strong organizational capabilities and the ability to work independently with a proactive problem-solving mindset.

Benefits

1. Competitive Earnings: Up to $3,000+ with basic salary, shift allowance, and monthly commission.
2. Location: Aljunied. Near MRT.
3. Professional Development: Receive comprehensive on-the-job training to enhance your skills.
4. Supportive Team Environment: Join a collaborative and organized team committed to reaching collection targets.
5. Structured Work Hours: Alternate Saturdays off.

Job Description

We are looking for a motivated and friendly Call Centre Agent to join our team. In this role, you’ll handle inbound and outbound calls to manage collections, communicate payment details, and follow up on overdue accounts. Your role will support clients in the banking, telecom, and commercial sectors, helping customers manage payments efficiently while building positive rapport.

Roles & Responsibilities

• Make inbound and outbound collection calls to customers.
• Clearly explain payment breakdowns and follow up on overdue accounts.
• Negotiate repayment arrangements and payment schedules with customers.
• Provide customer support to improve collections efficiency and reduce delinquency.
• Perform additional duties as needed to support team and client objectives.

Requirements

• Minimum 2 years of experience in telemarketing, customer service, or debt collection (call center preferred).
• Entry-level candidates with the right skills are welcome to apply.
• Strong communication skills with proficiency in both English and Mandarin.
• Meticulous, independent, and organized team player with a sense of urgency.
• Positive, friendly attitude with excellent customer service skills.

Additional Information

• Location: Aljunied
• Compensation: Up to $2,050 basic + $50 shift allowance + monthly commission (earning potential over $3,000).
• Working Days/Hours:5.5-day week with alternate Saturdays off
  Monday - Thursday: 9am-7pm or 10am-8pm (rostered)
  Friday: 9am-6pm
  $50 shift allowance provided for two weeks of 10am-8pm shifts

Job Scope

· Carry out the Code of Social Work Practice (CSWP) related operations according to the CSWP manual & practice guide

· Facilitate casework, groupwork & community work

· Plan, implement & evaluate activities/programmes based on assessed needs for the individual, family & community

· Some practice knowledge working with clients experiencing family violence

Requirements

Technical Competencies:-

· knowledge with social policies, social work interventions & community engagement

· Strong analytical, writing, communication, interpersonal and time management skills

Core Competencies:-

· Meticulous and organised

· Preferably with interest & passion working with the elderly

· Preferably proficient in various dialects to interact with the elderly

· Must be proficient in MS office software

Preferred Achievements / Characteristics:-

· Degree or Graduate Diploma in Social Work (Candidates with other disciplines will not be considered)

· Some practice knowledge working with clients experiencing family violence

· Ability to work with diversity and multi-disciplinary teams

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 1.5 End User Computing support and well verse in Windows OS
• Diagnosing end-user system failures and implement repair solutions.
• Diagnosing printer and other peripheral devise failures and implement repair solutions.
• Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
• Providing installation and upgrading services of hardware and software.
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
• Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• At least 1-1.5 years of relevant working experiences.
• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Using established procedures and working under immediate supervision, performs assigned tasks.
• Work is routine and instructions are usually detailed.
• Resolves routine questions and problems and refers more complex issues to higher levels.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

A Bureau Veritas AsureQuality Joint Venture Company (BVAQ)

Bureau Veritas is a world leader in laboratory testing, inspection and certification services. Created in 1828, the Group has around 75,000 employees located in more than 1,400 offices and laboratories around the globe

AsureQuality is a leading provider of food assurance and biosecurity services to the food and primary production sectors reaching global markets. Global leader Bureau Veritas and New Zealand’s premier food assurance business AsureQuality in late 2018 created a new joint venture in South East Asia, BVAQ. The partnership combines and strengthen the existing footprints across South East Asia. BVAQ has been operating a strong food testing business with a state-of-the-art laboratory in Singapore since 2010; while Bureau Veritas has newly established food testing laboratories in Vietnam, Indonesia, Thailand, plus a majority share in Permulab – a Malaysian leader in food and water testing. Together, they operate BVAQ as a “network” business model throughout Singapore, Malaysia, Indonesia, Thailand and Vietnam.

BVAQ is looking for local Singapore candidates to fill up the position: Customer Service Representative

Areas of Responsibility

• Work with internal / external customers and the operations teams to retrieve and compile responses and/or resolve enquiries for customers in an efficient manner and within Company policies and performance guidelines
• Provide technical knowledge and responses for customers, answer their queries, clarify results and provide testing guidance all in a timely manner
• To ensure customer information and contacts are recorded correctly in a timely and appropriate manner by: - Entering, updating & maintaining customer information and contracts in LIMS - Recording all call reports/complaints/referrals/quotations etc. into LIMS & SharePoint - Following up on incomplete/incorrect work ensuring that corrective action is put in place to avoid repeats - Following up on incorrect invoices - Coordinating/arranging sample collections for local customers - Coordinating with subcontracted labs in getting quotes, reports and invoices
• Prepare quotations for existing and new customers as per advice from Sales Team
• Provide training for customers to utilize company’s online portal as per request

Job Requirements

• Technical/science tertiary qualifications or equivalent experience
• Prefer Food Science or related discipline
• At least 2 years customer service experience, preferably in laboratory testing industry
• Excellent verbal and written communication skills
• Possess strong interpersonal skills with the ability to communicate effectively
• Efficient time management skills to stay focused on primary business objectives and multi-task in a fast paced, dynamic environment