Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Farmz Asia is on an ambitious mission to feed 1 million children with the right and most nutritious food.

We are a premier Food and Nutrition School made up of highly qualified doctors, dietitian, nutritionists and chefs that teach people how to reverse the aging process, prevent chronic illnesses and avoid life-threatening diseases through simple 3 steps by selecting the right foods.

Our comprehensively developed programmes are designed to equip both children and adults with the essential knowledge and skills to transform their health for the better. It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.

We are truly passionate in the work we do and we promise to ‘Make Lifestyle Transformation Possible!’ for our clients.

As part of our local and overseas expansion plans, we are looking for talent that will like to enable life by enhancing client’s experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.

Client Service Representative Responsibilities :

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow up with sales leads
• Manage incoming enquiries via internal system
• Provide accurate, valid and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education & Certification

• Degree, Higher Diploma/Diploma in Business related discipline

Requirements

• Proven client support experience with minimum 1 year experience
• Track record of achieving KPI
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / response to different types of characters
• Excellent communication and presentation skills
• Ability to prioritise and manage time effectively
• Required to work base on shift allocated and weekends (either Fri and Sat or Sun and Mon off)

About Allkin

Founded in 1978 as Singapore’s first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life’s challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Roles & Responsibilities:

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Candidate Profile:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate
• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.
• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

Job Description

• Provide day to day customer service support and administrative duties.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into AX system for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Min. Diploma in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Engineering knowledge is NOT required
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft AX, Microsoft Dynamics
• Good command of written and spoken English

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Job Scope:

1. Provide frontline services - registration, payments, scheduling of appointments

2. Reconcile daily monetary transactions

3. Liase with patients and patient care-givers

4. Conduct training for new staff on-boarded

5. Manage patients' feedback and enquiries & perform service recovery

6.Manage patients' referral arrangements

7.Monitor inventories of non-clinical items

8. Perform temperature taking, simple triage and taking basic health parameters

9. Take part in quality improvement initiatives and projects when assigned

Requirements:

The candidate must be organised, responsive, have effective communication skills and interpersonal skills.

Special Attributes and Knowledge:

1. Excellent interpersonal and communication skills

2. Able to communicate in English and Mandarin. Ability to speak Malay or major local dialects will be added advantage

3. IT Savvy. Proficient in MS Office applications

4. Pleasant and cheerful personality

5. Passionate for service excellent

6. Positive attitude and willing to learn

Introduction:

As a Customer Service Representative in a campus environment, you will be the primary point of contact for prospective customers. Your responsibilities will include educating customers about course offerings, addressing inquiries, and assisting in the sales process. You will work closely with the Centre Manager to ensure a seamless registration and enrolment experience for clients, enhancing their overall experience with our services.

Role and Responsibilities:

• Provide outstanding customer service by addressing inquiries from potential students through walk-ins and online platforms.
• Familiarize yourself with the curriculum and programs offered to effectively communicate with prospective customers.
• Identify and recommend courses that align with customers’ needs and objectives to facilitate enrolment.
• Assist in closing sales by guiding customers through the registration process.
• Collaborate with the Centre Manager to ensure a smooth enrolment process and maximize customer satisfaction.
• Collect and review customer feedback to contribute to continuous improvement in service delivery and sales strategies.
• Maintain accurate customer database records and assist in analysing sales data for reporting purposes.
• Perform additional duties and responsibilities as assigned by the Centre Manager.

Qualifications:

• A minimum of a diploma in any field.
• Fresh graduates with a proactive attitude and a sales-driven mindset are encouraged to apply.
• Prior experience in customer service or sales is an advantage.

Benefits:

• Competitive salary based on experience.
• Health insurance and retirement benefits (where applicable).
• Opportunities for professional development and growth.
• Paid sick leave.
• Discretionary bonus potential.

Working Hours:

• Monday: Off
• Tuesday to Friday: 1:30 PM - 7:30 PM
• Saturday and Sunday: 9:00 AM - 7:30 PM
• 
  

Join our team and contribute to creating an enriching experience for aspiring individuals in a vibrant campus environment!

The Service Provisioning Engineer is responsible for planning, configuring, and deploying telecommunication services to meet customer requirements. This role ensures efficient provisioning of voice, data, and internet services, working closely with internal teams and external clients to ensure high-quality service delivery and customer satisfaction.

Make an Impact by:

• Service Deployment: Configure, test, and activate telecommunication services, including voice, ethernet, and DWDM services.
  Implement network solutions to meet customer specifications and contractual commitments.
  Perform end-to-end service testing and troubleshooting during the provisioning phase.
  Integrate new customer services into existing network infrastructure.
  
• Technical Support: Provide technical guidance to customers and internal teams during service activation.
  Diagnose and resolve provisioning issues within SLA guidelines.
  Provide Level 2/3 technical support for provisioning-related issues.
  
• Collaboration: Coordinate with network engineering and vendors for smooth service implementation.
  Work with third-party vendors and partners to deliver seamless connectivity solutions.
  
• Documentation and Reporting: Maintain accurate records of provisioning processes and configurations.
  Prepare and update technical documentation, workflows, and user guides.
  Generate reports on service delivery performance and provisioning timelines.
  
• Process Improvement: Identify areas for improvement in the provisioning process to enhance efficiency.
  Assist in automating repetitive tasks and optimizing workflows.
  

Skills for Success:

• Diploma in IT or equivalent.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Minimum 3 years of experience.
• Working on Saturdays (9am – 1pm) on a rotating basis will be required after the candidate trained.
• Working on rotating after office hours standby will be required after the candidate is trained.

Centre Leader Position

We are seeking a dynamic Centre Leader to join our team. If you possess excellent leadership skills, a passion for early childhood education and a commitment to excellence, we encourage you to apply.

Requirements:

• DECCE-L, Advanced Diploma in Early Childhood Leadership, or SDECCE with 2 years of experience as a Centre Leader (Senior Teachers with DPL are welcome to apply)
• Familiarity with ECDA regulatory standards
• Proficiency in Early Childhood Portals (e.g., CMS, One@ECDA Portal, CD Lens)
• Knowledge of Subsidy Administration (applications, audit preparations) is advantageous
• Excellent communication, writing, and interpersonal skills
• Proficiency in MS Office Applications (Word, PowerPoint, Excel, etc.)
• Strong leadership and team management skills, with the ability to motivate and guide subordinates towards achieving common goals

A. Overall Purpose Of The Job

As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms.

B. Key Responsibilities

The scope of responsibilities includes the following:

• Serve as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk).
• Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently. ● Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline.
• Escalate unresolved issues to relevant next level support team (L2/L3)
• Ensure effective management of all incident priorities including Major Incidents, Priority 1,2,3 and 4 and service requests through various communication channels, including phone, email, and in-person interactions at the concierge desk .
• Act as an Incident Manager and drive end-to-end Major Incident and Priority 1 incident management process
• Monitor ticket, email, chat, phone queues and agent performance to ensure adherence to service level agreements (SLAs) and quality standards
• Handle user account lifecycle management (Joiner, Mover & Leaver), access provisioning in accordance with company IT security policies.
• Perform regular out of office hours on call duties as per operational needs
• Oversee DSAT feedbacks and take corrective action
• Handle account provisioning across various system platforms (Active Directory, GSuite email account, Windows, Linux etc) for staff and generic accounts such as service accounts, admin account or FTP.
• Oversee daily cessation activities and evaluate any potential issues to ensure compliance with audit requirements.
• Provide reports upon stakeholder requests to list the active users or users associated with a specific application.
• Manage and process IT service requests, assist in projects including user profiling setup, software installation, and system configuration

● Assist in DWS (Digital Workplace Services) BAU tasks and projects such as but not limited to the following:

• OS imaging, deployment, upgrade, and tracking (Windows and Mac)
• Endpoint device management
• Hardware refresh
• Maintain up-to-date knowledge base articles for common issues, troubleshooting steps, and SOPs used by the Service Desk team
• Collaborate with cross-functional teams (Product Managers, Engineering, Architects, etc.), and business stakeholders and ensure proper escalation to improve service delivery and user experience.
• Communicate effectively with end-users, keeping them informed of the status of incidents and requests.
• Monitor alerts triggered from servers, databases, or systems and inform the respective teams for necessary actions.

C. Job Profile

• Required Qualifications
• Degree/Diploma in Computer Science, Information Technology, or related field • Proven work experience in an IT support function such as a Service Desk Agent, Desktop Support Engineer, or other similar roles
• Working knowledge and experience on ITSM ticketing tools (ServiceNow, etc.) • Working knowledge and experience on computer hardware, OS, software, and applications both in Windows and Mac environments.
• Comfortable in supporting users over the phone, onsite, or remotely using remote access tools such as Teamviewer
• Possess an ITIL v3 and above Foundation certification is an advantage
• Knowledge of user access management processes and tools such as Sailpoint or OKTA is a plus.

Required Competencies

• Excellent written and verbal communication skills
• A minimum of 5 years of experience in a 24X7 service desk or technical support role
• Good interpersonal and problem-solving skills
• Able to multitask and prioritize the tasks accordingly
• Pragmatic and flexible mindset to succeed in an ever-changing and dynamic environment • Capacity to learn and adapt to new technologies fast
• Ability to proactively carry out tasks independently or with minimal supervision
• Clearly and calmly communicating with team members or stakeholders to manage expectations and coordinate efforts during high-stress situations.

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

HENRI CHARPENTIER - http://www.henri-charpentier.com/eng/
Outlets located at : Great World City, Orchard Central, VivoCity, Ngee Ann City, 100AM and PLQ.

Henri Charpentier, famous popular Japanese patisserie chain is expanding and looking for retail staff right now.

5 working days a week. 40 working hours a week. Annual leave from 12 days. AWS paid in January. Medical and dental benefits provided.

Training is provided at Orchard Area. Salary is paid fully during the training.

Job Description

• Assist Shop Manager and Assistant Managers in managing the operations of the Shop ensuring daily smooth operations
• Ensure all service staff are communicated correctly and meeting all established standards of service consistently
• Responsible for offering a friendly and efficient services to all guests and attending to customers' needs, complaints and enquiries
• Process guests orders to ensure that all items are prepared and served promptly
• Supervise services and catered events, ensuring neatness and cleanliness of service ware
• Assists in setup and clear down of the front and back of shop operations

Job Requirements

• Experience in F&B / Retail operations are advantages, preferably in luxury goods industry
• Well-groomed
• Good communication and interpersonal skills
• This position is hands-on, customer focused and such as we require someone with drive, efficiency and assertivenes
• High initiative and positive attitude
• Must have strong interests in Japanese Sweets culture
• Have passion to expand Sweets industry in Singapore

• Must have over 3 years of experience in manage TCM SPA
• Responsibility to sales and service performances
• Can work under fast-paced and passions to serve customers under any conditions
• Willing to work during weekend and public holidays
• Weekday off, must follow the working schedule
• Should have good customer service skills to put clients at ease
• Sensitivity and understanding towards your clients' needs
• The ability to work well with your hands for giving treatments
• Excellent verbal communication skills to explain treatments
• To be thorough and pay attention to detail
• Have experience with beauty therapies and good knowledge of skin and body care products

· Lead the team and ensure the service standards are upheld

· Ensure smooth day-to-day operation of the restaurant

· Obtain sales target and KPIs given by the management

· Promote positive work environment

· Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

· Assist in sending daily sales report

· Find ways to improve operations

· Enhance the customer experience and ensure customer satisfaction

· Work with kitchen team on purchasing of supplies

Job Requirement

· Strong communication, interpersonal and management skills

· Team Player

· Initiative

· At least 5 years and above of experience in a F&B outlet

· Ability to professionally address customer complaints

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Seeking Site Engineer with prior knowledge and experience tomaintenance and troubleshooting and repair equipments such asTLD ACU, GPU, Tow Tractor, ASU, boom lift and scissors lift, hydrauliccylinder and general electrical troubleshooting. Will be deploy atvarious site in singapore for general repair, servicing andmaintenance of basic ground support equipment.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

The beauty company urgently recruitment manager• At least 3 years working experience as a beautician is preferred • A monthly salary of $8000 to $12000

• Singapore citizen or PR preferred ·

Work Address:

•Blk263 Serangoon Central Drive #01-69 Singapore 550263

hours:10pm-8pm

Contact number:90535038

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

Project Manager

Monday to Saturday 8:30am-5:30pm, 6 days a week

Closed on Sunday

Location:PIONNEER

Responsible for planning daily operations, communicating with various departments to ensure smooth progress of the project

Need to have a degree in Engineering (Civil/Structural Engineering) and be recognized by the PE Committee, and at least 5 years of work experience in project management positions in the fields of A&A/R&R/New Build

Responsibilities:

Job Description

· Provide foot reflexology and body massage services.

· Ensure high level of service standards.

· Responsible for the maintenance of cleanliness and neatness of the facilities

· Responsible preparing the necessary treatment products, replenishment of products, towels supply etc.

· Handle customer queries and concerns efficiently and politely

Requirements

· Able to commit on weekends/public holidays

· Able to work long hours and overtime

· Minimum 1 year of relevant experience

· Able to withstand body ordour

· Pleasant personality and hardworking

Benefits

· Attractive salary

· Conducive working environment

Main Responsibilities:

· Providing relevant beauty services, sales ability is required

· Need to perform housekeeping/cleaning of facilities

The beauty company urgently recruitment manager•

At least 3 years working experience as a beautician is preferred •

A monthly salary of $8000 to $12000 • Singapore citizen or PR preferred ·

Work Address: •Blk263 Serangoon Central Drive #01-69 Singapore 550263 hours:10pm-8pm Contact number:90535038

• Assist Relationship Managers in managing and developing client relationships by providing timely and accurate support on client requests and inquiries.
• Prepare and maintain client documentation, ensuring compliance with regulatory requirements and internal policies.
• Conduct market research and prepare reports to support investment recommendations and client presentations.
• Facilitate the onboarding process for new clients, ensuring all necessary documentation is completed accurately and efficiently.
• Support the organization and execution of client events and meetings to enhance client engagement and relationship building.
• Assist in the development and implementation of marketing strategies to attract new clients and retain existing ones.
• We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.
• We offer a continuous process for learning, development, and growth

Qualifications:

• Any Bachelor degree/Diploma
• 2+ years of experience in public relationship,Management or Bussiness development.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000