JOB DESCRIPTION

-Contact current customers and receive forecasts, orders and production schedules.

-Contact factories in Japan, China and Thailand to place orders, coordinate shipping schedules and manage logistics/delivery to support customer production.

-Conduct marketing for this region and visit potential customers to develop new customers and sales of electrical components, especially thermistor sensors.

-Submit sales reports and attend weekly meetings with head office to report on sales progress.

-Develop marketing strategies and plan monthly, annual and mid-term sales budgets (KPIs).

REQUIREMENTS

-Over 10 years of experience in sales of electrical components and over 5 years of experience and sales of thermistor sensor.

-To have business fluent Japanese, Mandarin and English language skills to hold technical discussion, obtain technical documents and quotations and translate them into appropriate languages with factories in Japan and China.

-Strong strategic thinking, decision-making ability

-Bachelor's degree or above

Working Location: SUBWAY Oasis Terraces 681 Punggol Drive #01-14 Singapore 820681

Contact Person: MS Jasmine (93831540)

Part Time Available: $11/hr

Able to commit at least 3 consecutive months.

^One-time bonus of $200 after 6 months consecutive work

A. 5hrs a day + 30 mins break, 4 days per week: (4:30PM to 10:00PM Shift)

B. 7hrs a day+ 45mins break(meal provided), 5 days per week: (2:15PM to 10:00PM Shift)

Job Responsibilities:-
- Serve the customer according to SUBWAY standard

- Food preparation including bread and cookie baking
- Ensure food storage and preparation areas are maintained according to Health and Safety and Audit standards
- Comply with Food Code of Practice
- Complete daily and weekly cleaning schedules
- Follow security and safety procedures
- Maintain a safe working environment for employees and customers
- Work as a team member
- Deliver a high standard of service when dealing with products, sales and catering for customer needs

- Opening/Closing the shop

Key Benefits:

1. Competitive salary up to $2,000 + variable bonus.
2. 14 days annual leave + free lunch every Friday.
3. Transport provided from Serangoon, Toa Payoh, Jurong East, and JB (Bukit Indah).
4. Work in a positive and harmonious environment.
5. Flexible working hours on Saturdays (WFH options).

Job Description:

Support daily accounting operations by processing invoices, reconciling accounts, and assisting with financial reports. A great opportunity to grow your accounting skills in a supportive environment.

Roles & Responsibilities:

• Data entry for financial records.
• Process invoices and follow up on outstanding AR payments.
• Prepare monthly bank reconciliations.
• Assist in drafting financial statements.
• Perform ad-hoc duties as required by management.

Requirements:

• Minimum SPM with accounting knowledge.
• 1 year of relevant experience.
• Strong attention to detail, honesty, and integrity.
• Team player with the ability to meet deadlines.
• Positive attitude and willingness to learn.

Additional Information:

• Salary: $1,800 – $2,000 basic + variable bonus.
• Working Hours:Singapore: Mon-Fri (9 AM – 6 PM), Sat (9 AM – 1 PM, WFH).
  Malaysia: Mon-Fri (8 AM – 5 PM), Sat (8 AM – 12 PM, WFH).
  
• Location: Tuas (Transport provided).
• Annual Leave: 14 days.
• Other Benefits: Free lunch every Friday.
• Probation: 3-6 months (performance-based)

Job Descriptions:

• Transport shipping containers from one port to another (i.e. Keppel Terminal, Brani Terminal, Pasir Panjang Terminal and Tuas Terminal)
• Ensure that the IGH truck is clean and in serviceable operating conditions
• Practise safe driving habits in compliance with PSA and public traffic rules

Job Requirements:

• Able to speak and write simple English
• Possess a Singapore Class 4/5 driving licence
• Familiar with Singapore’s road network and traffic
• Preferably 1 year of experience driving Class 4 trailer-trucks
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am to 7.30pm (meal break included)
• Night Shift: 7.30pm to 7.30am (meal break included)

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Ready to immerse yourself in the exciting world of DHL?

We are currently looking for passionate professional to join our Regional Customer Services team. Join us and bring your expertise on board!

As a Regional First Choice Manager, your role purpose is to:

• Lead the development and implementation of the First Choice Approach to foster a continuous improvement culture at both regional and country levels.
• Promote the First Choice philosophy and mindset, embedding it into daily operations to establish the company as the preferred choice for customers.
• Drive and support First Choice initiatives aimed at enhancing customer experience, improving business processes, increasing work efficiency and productivity, and adding value to DHL's service offerings.
• Identify insights and coordinate service improvements with senior leadership across various functions and networks.
• Detect key business deficiencies and implement improvement initiatives across different functions at regional and country levels to deliver superior service quality, retain customers, and drive growth.
• Monitor the utilization of various First Choice Tools to achieve First Choice certifications and develop effective improvement plans to enhance service quality.
• Lead, coach, train, and serve as the knowledge expert in the First Choice Approach, developing country leaders, Advisors, and Senior Advisors.
• Represent the APEC region and contribute ideas and insights to the Global First Choice committee, aiding in the development of key performance indicators, identifying technology support requirements, enhancing products and solutions, and improving the effectiveness of the First Choice management tool.

Key tasks include:

• Collaborate with global and regional business functions to implement a customer-centric strategy and governance framework aimed at building customer loyalty while balancing service quality and cost.
• Lead and drive initiatives to enhance customer loyalty by providing top-tier service standards, establishing and maintaining a competitive advantage.
• Ensure the proper establishment of First Choice teams in each country, allocate appropriate resources, and utilize these teams to identify operational shortfalls and drive improvements to enhance customer and employee experience.
• Leverage customer feedback and quality measurements to identify improvement opportunities, challenge leadership teams on the application of First Choice Tools at regional and country levels.
• Provide insights and drive countries to develop and prioritize initiatives, facilitating their execution to achieve optimal business outcomes.
• Evaluate the impact and potential of initiatives, translate successful solutions into country standards, support deployment across the APEC network, and facilitate best practice sharing and collaboration.
• Conduct First Choice Country Reviews to identify strengths, best practices, and areas for performance improvement, driving customer satisfaction and operational effectiveness.
• Serve as the Subject Matter Expert (SME) for the First Choice approach and methodology, enhancing knowledge management and best practice exchange in the APEC region.
• Develop a talent pool and nurture the First Choice Leads/Advisors community to further drive the continuous improvement culture in countries.
• Refine and adjust standard trainings and trainer instructions in collaboration with Global First Choice, and conduct train-the-trainer sessions for country-based Advisors.
• Coach Process Owners, Champions, and Advisors to effectively utilize DMAIC, perform complex data analysis/trending, and derive sustainable solutions.
• Maintain strong communication lines with Global and Country teams, ensuring that suggestions/requirement from the APEC region regarding the First Choice approach, framework, and tools are considered.

Requirements:

• Tertiary qualifications in a business-related area.
• Minimum 8 years of professional, operational and management experience
• Excellent Analytic, numeric, written and oral communication skills
• Computer, MS Office proficiency
• Be a black belt Six-Sigma
• Training / Facilitating skills, self-motivated and resourcesful
• Project Management and Change Management skills

Summary:

• Women Gynae clinic
• Basic salary up to $4000
• AWS + Variable bonus
• 5.5 days work week @ 8.30am - 5.30pm, 9.00am - 1.00pm
• Location: Orchard (5 minutes walkable from Orchard MRT station)

Key Responsibilities:

• Answer phone calls, and respond to inquiries
• Liaise with patients about appointment scheduling and patient registration
• Process insurance claims, manage payment collections and issue invoice
• Assist with simple procedures in the treatment room
• Perform inventory stock check and place order if necessary
• Provide basic patient care services
• Any other ad-hoc duties assigned

Key Requirements:

• Min 2 years of experience in specialised clinical setting
• Proficient in Plato system, and medical insurance processing
• Bilingual in English and Mandarin in order to communicate effectively with Mandarin speaking patients

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Purpose:

The owner of the role is responsible for Business Development, Sales & Account Management for the SOTAS product-line in the APAC region. Building financial & commercial offers and closing international deal for the SOTAS C4I Edge vehicle infrastructure Solutions in the region.

Responsibilities:

• Promotes and sells the SOTAS portfolio for potential opportunities to direct export customers or through/with the local Thales unit for the assigned countries. Main accounts:

- Sales & Account Management for Australia, working closely with SIX-Aus

- Business Development of SOTAS in the Asian region with a focus on Singapore, Indonesia, Malaysia, working closely with the local KAMs

- International UOR needs

• As working in the Singapore time zone, with a time difference from the SOTAS OEM (SIX in Netherlands), it is vital to work independently and have/gain in-dept technical and commercial knowledge on the SOTAS.

• Takes in orders (international sales function) through actions, ranging from pre-sales in cooperation with the KAMs and Business Development teams up to the end stages of sales finalization

• Defines the international sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific account in a target region/country, working in conjunction with the SAM/KAM

• Being remotely part of one of the SIX NL multi disciplined export Account teams, who are responsible for the SOTAS product family export from SIX NL. Together with your multi disciplined team members you ensures the team targets like OI, GMOI, Sales, Cash, Customer satisfaction and team development are met.

• Contributes to promote upsell SOTAS roadmap solutions APAC market opportunities

• Able to successfully negotiate the terms of an agreement and close the deal in line with expectations and mandates from the Gates

• Captures information on aspects such as risks & opportunities, marketing and sales, to share in the GBU (including Bid/project teams), develops awareness of customer environment. As Capture Lead manage the bid team and has the ability to anticipate forecast

• Summarizes and monitors export sales forecasts. Ensures that the necessary interactions take place with the countries, in particular through opportunity pipeline Reviews, Sitcom meetings and Business Forums

Requirements:

• Proven Sales track record in a complex Land Defense multi-stakeholder environment

• Brings (or has the ability to gain) technical operational vehicle C4I knowledge, can explain complex technology in an easy manner

• Manages risk taking & fosters entrepreneurship

• Leadership/ Ability to reassess strategy (strategic thinking) and leads as a Captureteam leader the bid process

• Promotes diversity and creates an inclusive environment, understands cultural differences

• Listening, communication & negotiating skills

• Team spirit, performs through cooperation

• Thinking out of the box, creativity

• Builds trust & partnership

• Business Modelling

About Us:
Ground Labs is a leading software solutions provider specialising in Sensitive Data Management. We empower businesses with innovative, scalable, and user-friendly solutions that deliver exceptional value. As we continue to grow, we're looking for a dynamic and experienced Product Owner to join our team and play a pivotal role in shaping our product's future.

About Us:
Ground Labs is a leading software solutions provider specialising in Sensitive Data Management. We empower businesses with innovative, scalable, and user-friendly solutions that deliver exceptional value. As we continue to grow, we're looking for a dynamic and experienced Product Owner to join our team and play a pivotal role in shaping our product's future.

Role Summary:
As the Product Owner, you will act as the bridge between business stakeholders and the development team. You’ll own the product roadmap, prioritise features, and ensure that our solutions meet both customer needs and business goals. This is an exciting opportunity for a strategic thinker who thrives in a fast-paced, collaborative environment.

Key Responsibilities:

Product Vision & Strategy:

• Collaborate with stakeholders to define the product roadmap and align it with company objectives.
• Maintain a deep understanding of market trends, customer needs, and competitive landscape to inform product strategy.

Backlog Management:

• Translate business requirements into clear, actionable user stories and acceptance criteria.
• Prioritise and refine the product backlog, ensuring alignment with business goals and technical feasibility.
• Make trade-off decisions between scope, budget, and time while managing stakeholder expectations.

Collaboration with Development Teams:

• Work closely with the geographically distributed engineering team to deliver high-quality, scalable features.
• Participate in sprint planning, daily stand-ups, and retrospectives to provide clarity and remove roadblocks.
• Ensure delivered features meet acceptance criteria and are released on time.

Stakeholder Communication:

• Act as the primary point of contact for internal teams, including sales, marketing, and customer support.
• Communicate product updates, roadmaps, and release plans to stakeholders.

Customer Focus:

• Engage with customers to gather feedback, understand pain points, and identify opportunities for improvement.
• Prioritise features that enhance customer satisfaction and retention.

Metrics & Performance:

• Define and track key product performance metrics (KPIs) to evaluate success.
• Continuously iterate on the product based on data-driven insights and customer feedback.

Qualifications:

• At least 8 years of software industry experience and minimum of 5 years proven experience as a Product Owner, Product Manager, or similar role in a B2B SaaS product environment.
• Strong expertise in product management methodologies and techniques, such as Agile, Lean, User Stories, A/B-testing, design thinking…
• Experience working with geographically distributed cross-functional teams in the APAC region.
• Deep proficiency in data-driven decision making, analytics integration and user research, with a strong understanding of user-centered design principles.
• Excellent communication and presentation skills, with the ability to inspire and motivate cross-functional teams and influence stakeholders.
• Familiarity with tools like Jira, Confluence, or similar project management software.
• Knowledge of the data security & compliance market is a strong plus.
• Knowledge in cloud, databases, software security and machine learning / AI would be an asset
• Experience of building a solution from scratch is a strong plus.
• A University degree in Computer Science, Business, or related field.

If you’re passionate about driving product success and delivering value to customers, we’d love to hear from you!

Our client is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.

What does success look like for this role?

The role will be responsible for the growth of CGA enrollments and re-enrollments in Asia, driving local awareness, inquiries enrolments, and retention among our families across the region. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities with access to global resources.

• Support the development of CGA Asia’s growth strategy, with ownership of a marketing budget
• Lead end-to-end planning, execution, and optimization of local marketing, digital,l and growth campaigns
• Own the CGA Asia targets and funnel; monitor the pipeline of prospective families and report on this with an analysis of marketing touchpoints and campaign performance
• Partner with our sales team to proactively ensure prospective families are nurtured through enrolment
• Design and create marketing campaigns with the Design team to create positive customer experiences and increase enrolment
• Partner with the global marketing team to tailor events, PR content, landing pages, social posts, FB, Adwords, emails & more to promote local events and initiatives
• Strategie and maintain an events calendar of in-person and online seminars, webinars, and panel events to grow enrolment interest
• Lead partnerships and business development opportunities
• Grow re-enrolments through a community-centric calendar of events and campaigns that you lead, in partnership with CGA’s global community team and school faculty
• Share best practices with global marketing and sales colleagues while adapting new ideas for the wider Asia region

What skills and experience are required?

• 5+ years of experience in marketing to Mandarin-speaking countries
• Native Mandarin and fluent English verbal and written communication skills
• Experience in the education technology or schooling industry is a plus
• Adaptability and growth mindset to arising opportunities and new initiatives
• Comfort working in an international technology company with colleagues from all over the world

Responsibilities:

· Hunt and secure new business and customers

· Meet targets and/or increase the organization's revenue, volumes, and gross profit

· Execute business development strategies and tactics

· Interact with local and regional vendors (including Air, Ocean, and others) on securing the best rates in the market for customer proposal purposes.

· Manage and analyze the performance of owned customers, identify the need for action and execute these actions

· Work on tenders/RFQs/Bids if required

· Positive internal stakeholder relationship management - Tech, Product, CS, Operations & others

· Contribute ideas on process improvements & implementation of related improvements.

· Execute and manage all other jobs as assigned by immediate and dotted line superiors.

Job Requirements:

· Ability to secure new business and customers independently

· Results driven

· Certification in Logistics and/or Supply Chain would be an added advantage

· Min. 5 years in a customer facing role in freight forwarding, shipping line, air cargo, logistics, supply chain or similar industries, in the roles of business development, sales, commercial, operations or customer service.

· Knowledge of customer retention and experience in dealing with customers

· Good consultative sales techniques and well-developed negotiation skills

-------------

Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Make Magic With Us

ednc.co

ED&C, a creative agency, believes in contagious communication, akin to laughter. We've collaborated with international brands such as Merz Aesthetics, OCBC Bank, Toyota, Lexus, Pokka, Ultherapy, and Herbalife. Creativity fuels our joy, and seeing campaigns come to life is immensely fulfilling. This is what drives us at work.

Location: 996 Bendemeer Road #04-06 Singapore 339944
Working Hours: Monday - Friday, 0900 - 1800
Duration: Permanent
Industry: Advertising/Events
No. of Employees: 30

We are seeking a proactive problem-solver with strong administrative, organizational, and HR skills who excels in a fast-paced environment.

Familiarity with Google Suite and the ability to learn quickly and adapt to new tools and technologies.

Responsibilities

Human Resources:

• Manage the employee HR process, including onboarding, offboarding, and ensuring proper documentation.
• Handle staff appraisals, performance reviews, and salary reviews.
• Maintain accurate records of employee leave, attendance, and payroll matters with the use of our HR software.
• Prepare and submit IR8A forms and ensure compliance with relevant HR policies.

Administration:

• Oversee daily office operations and ensure smooth coordination among departments.
• Provide general administrative support, including scheduling meetings and maintaining office supplies.

Financial Management:

• Work closely with the accounting partner to prepare and maintain financial statements, including balance sheets, income statements, cash flow statements and GST submissions.
• Conduct bank reconciliations, monitor cash flow, and manage daily accounting entries.
• Oversee accounts payable/receivable processes and manage cashflow.

Accounts Management:

• Process invoices, payment approvals, and collections.
• Communicate with customers regarding payment matters and resolve issues promptly.

Cross-functional Collaboration:

• Support internal teams by providing financial analysis and insights for decision-making.
• Work with other departments to resolve discrepancies and support organizational goals.

Continuous Improvement:

• Stay updated on HR and financial regulations and industry trends.
• Perform other duties as assigned to contribute to the company’s success.

Requirements

• Diploma/Degree in Administration, Human Resources, Accounting, or equivalent.
• Minimum 5 years of experience in a similar role.
• Previous experience in the Advertising/Events industry is a plus.
• Proficiency in Microsoft Office and familiarity with Xero Accounting Software and Just Login is an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Must be able to work from the office.

*Active semi-retirees are welcome to apply.

About DDB Group Singapore – DDB Group is one of the biggest global advertising networks with offices in over 90 countries. Singapore is the regional hub for global, regional and local clients such as Exxon, Unilever, OPPO, Samsung, Tencent and DBS Bank. It comprises DDB and its specialist T-divisions in digital, data, e-commerce and brand research. We combine market intelligence with human insights to produce exceptional marketing for our clients’ business advantage. We are the regional headquarters for the network across Asia.

Responsibilities:

Reporting to the Account Director, the Senior Account Manager is expected to:

• Be the primary liaison between the Agency and the Client for all ongoing projects, ensuring the briefs are met with quality and timeliness
• Manage operations and implementation of through-the-line campaigns
• Maintain timeline and ensure delivery for key milestones including presentations, approvals and production
• Ensure projects follow the overall strategic direction of the brand
• Control the financial health of all projects
• Build enduring relationship with clients and inspire client confidence in the Agency
• Actively pursue digital opportunities and innovative ideas

Required Skills & Preferred Qualifications:

• 3 - 4 years of account management experience in a creative agency (preferable), or equivalent experience you deem more compelling
• A bachelor's degree or higher
• A passion for digital and marketing communications innovations and creativity
• Excellent client management and presentation skills
• Excellence at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed
• Ability to serve as a liaison between Production, Creative, Strategic and Development agency divisions
• Proficient in Microsoft Excel and Microsoft PowerPoint

Job Description:

The Kitchen Supervisor will be responsible for overseeing a small army of kitchen staff and overseeing the day to day running of the kitchen, including cleaning the equipment, checking supplies and inventory. Supervises and coordinates activities of food preparation in the kitchen.

To be successful in this role, you should have some hands-on kitchen experience in food production, and oversee day-to-day activities while overseeing a small team of kitchen staff. Do note that we are halal certified.

Key Responsibilities:

Supervise of a small team of kitchen staff, including matters such as discipline, termination and assessment of their performance.

Train new employees on the job, and enforce strict safety guidelines.

Set daily/weekly/monthly production planning and prepare work schedule.

Handle ordering of ingredients for production usage.

Making sure the kitchen is safe and in hygienic conditions at all times.

Organizing the inventory, storage, and distribution of food supplies.

Compliance with food safety, the highest quality of food, and hygiene standards at all times.

Assist the Kitchen Manager and in all other operations as required.

Requirements:

Minimum 1-2 years’ experience as a chef, preferably for a restaurant.

Management or supervisory experience will be an added advantage.

Good communicator with leadership qualities.

Ability to multitask and work in a fast-paced environment.

Passion for food and culinary arts.

Responsibilities:

• Lead all financial related audits (Corporate, Big 4, ECDA and etc) for the Company and any of its subsidiaries
• Conduct centre audits and align on the framework for the entire region
• Develop, maintain and monitor internal controls framework for Asia region
• Perform regular testing to ensure that financials are accurately reported
• Perform root cause analysis of issues identified and develop action plans to address the issues
• Report to Senior Management of deviations found and the remediation plans

Requirements

• Degree in Accountancy
• Statutory auditors are welcomed to apply
• Good interpersonal communication & writing skills
• Team worker and able to work independently
• Strong analytical and evaluative skills and attention to details

The Role

We are looking for a proactive and detail-oriented Assistant Operation Manager to support our business expansion efforts in the dredging and marine industry. The role involves assisting with market research, client engagement, proposal preparation, and administrative tasks to ensure smooth operations and the achievement of business development goals.

What you’ll be doing:

• Assist in planning, scheduling, and monitoring dredging operations to meet project objectives and timelines.
• Coordinate with vessel crews, engineers, and project managers to ensure smooth execution of operations.
• Oversee daily operations and address operational challenges promptly.
• Ensure that all dredging activities comply with local and international maritime laws and environmental regulations.
• Promote and enforce safety procedures on-site and onboard vessels.
• Conduct safety drills and maintain safety documentation.
• Monitor the utilization of equipment, vessels, and other resources to optimize productivity.
• Assist in managing inventory, including spare parts, tools, and materials.
• Coordinate with procurement teams for timely acquisition of operational supplies.
• Collaborate with clients, consultants, and subcontractors to ensure project requirements are met.
• Prepare and maintain operational reports, logs, and project documentation.
• Attend site meetings and provide regular updates to the Operations Manager.
• Supervise and provide guidance to vessel crew and operational staff.
• Assist in onboarding and training new team members.
• Identify and resolve technical and logistical issues during operations.
• Provide innovative solutions to improve operational efficiency.
• Assist in monitoring operational budgets and controlling expenses.
• Provide input for cost estimates and financial planning for projects.

Job Requirement:

• Diploma or Bachelor’s degree in Marine Engineering, Maritime Studies, or a related field.
• Proven experience in marine dredging or maritime operations (minimum 3-5 years preferred).
• Strong understanding of dredging techniques, equipment, and vessel operations.
• Familiarity with maritime laws, environmental regulations, and safety standards.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and operational management software.
• Strong leadership and problem-solving abilities.
• Ability to work in dynamic and challenging environments.

Working Conditions:

• Office-based with frequent travel to project sites and onboard vessels.
• May require extended hours or on-call availability during project-critical phases.

· Responsible for assigned functional area of the Enterprise Resource Planning (ERP) application

· Participate in developing internal processes for application management

· Manage support process for assigned functional area of the ERP application

o Provide user support

o Manage issue logs

o Work with vendors to ensure that deliveries are done in a timely manner and to expected quality

o Test vendor deliveries and internal deliveries

· Lead or participate in implementation efforts

o Provide solutions for requested application changes

o Ensure that initiated application changes are well coordinated and planned before implementation

o Develop documentation to describe application changes, application processes and application functions

· Provide application training to super users, other Application Process Managers (APMs) and other applicable roles

· Ensure optimization and alignment of application processes and application use

o Promote correct, consistent and optimal use of application and basic data

o Initiate changes to improve application use, with the objective to improve processes, data quality and routines

o Follow up to ensure application processes are aligned across locations and companies

· Keep up to date with new features and functions within the ERP solution and closely related applications

· Ensure a good understanding of the overall ERP solution and how it interacts with/impacts the assigned functional area(s) and other areas of the business

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)