Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Process Development

Scrutinize LC documents of substantial amount including confirmed LC documents before effecting payments in order to compliance with policy and procedure.

Review acceptability of terms on LC confirmation/Back to Back LC/Risk participation applications before their issuance in order to have duly control

Responsible to approve TI transactions that requires approval to enable continuation of trade transactions and ensuring within approved limit assigned.

Authorizes and releases Manual Swift Messages generated in order to deliver the process in time.

Ensures FID approval is obtained before taking on Bank’s risks transaction in order to compliance with policies and procedures

Monitoring daily Banks exposures and limits for trade transactions to ensure that business is not exposed to undue risk.

Checking and signing availment ticket proposals for trade transactions in order to define any anomalies or discrepancies

Data Collection / Filing

Maintain proper daily records of both Import & Export transactions in TI plus for daily & monthly reporting.

To maintain proper records of all trade finance transactions handles and warehousing of old records.

Ensure all closed / processed transactions documents are completed

Ensure proper maintenance of recording of old records sent to warehouse

Ensure hand deliveries (documents) are correctly & timely dispatched

Ensure a smooth and effective back-up of counter staff duties

Participate in ad hoc projects and other tasks as assigned

Risk Management & Compliance

Ensures AML/CFT screening of parties are cleared before processing transactions

Adherence to all laws ( including trade) , regulations, policies & procedures & KYC/AML /CFT Compliance

Customer Service

Managing trade business relationship with customers to ensure customers satisfaction is delivered

Minimum qualifications:

Diploma in banking & Finance or Business

Minimum experience:

5 years related experience

• Attend to patients enquiries.
• Scheduling and registering patients for appointments.
• Providing assistance to patients.
• Handle feedbacks and complaints.
• Other duties as assigned by superiors.

Job Requirements:

• Min. GCE 'N' / 'O' Levels and above
• Relevant experience will have an added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Responsibilities:

• Provide legal advice and guidance to the organization
• Ensure company comply with business and employment law
• Overseeing all business transactions and operations comply with the corporate internal policies
• Provide legal support with regards to arbitration, litigation, and adjudication matters
• Work closely with the legal head office on all legal issues
• Work with external legal firms whenever necessary
• Stay up-to-date on local company laws and regulations
• Provide legal training and sharing to employees
• Being company representative to deal with government agencies on all legal matters
• Ad hoc duties as assigned

Requirements:

• Bachelor of Law (LL.B) or equivalent
• At least 5 - 8 years of legal experience, preferably with commercial/ corporate exposure
• Prior working knowledge in FIDIC, PAM, REDAS, PSSCO, or SIA will be an added advantage
• Knowledge of legal system or regulations with SEA region will be ideal

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

Reg. No: R1654399

EA No: 13C6305

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

To provide coordination and assistance in all areas necessary to facilitate enquiries and requests from patients, clients and internal departments, and ensure that the service levels provided meet the pre-determined service standards.

Key Responsibilities

•  Ensure timely and appropriate resolution of enquiries and requests that come through the Patient Liaison Centre (PLC).
•  Liaise with external parties and internal departments for safe and appropriate referral of patient to NUH for outpatient appointment as per the hospital’s protocols and procedures.
•  Carry out any other administrative duties required at PLC.

Key Requirements

•  Minimum Diploma Holder
•  Preferably 1 year work experience
•  With pleasant & cheerful personality
•  Good problem solving, interpersonal and communication skills
•  Meticulous and possess good organisational and coordination skills
•  Ability to exercise initiative, manage pressure and multi-task in a fast-paced environment
•  A team player
•  Proficient in computer skills and comfortable with applications/ technology

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Patient Liaison

Lynn Ho R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description

The Assistant Nurse Manager will also be responsible for providing assistance and support to the Nurse Manager in the day-to-day operations, improvements and enhancements of clinical nursing services within the nursing home so as to ensure safe, high quality, efficient and cost-effective care is delivered to residents and their families.

Job Responsibilities

• Organise and provide on-the-job training to all staff to ensure there is continual development in the clinical aspects

• Manage and facilitate project teams to keep up-to-date on current trends

• Facilitate and guide staff in establishment and management of relationships with residents and their families and coordinate the administration of care plan between the parties involved

• Guide and teach the nurses on the process and steps to manage incident reporting activities including investigation, report writing and communicating response to the family members involved

• Provide advice and guidance to nurses on the management of complaints and enquiries lodged by residents and their families

Clinical Standards

• Responsible for the compliance of all nursing standards as stipulated by Ministry of Health and Singapore Nursing Board

• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care

• Ensure quality audits are planned and conducted periodically. Follow up with areas for corrective improvements

• Promotes evidence-based practices or nursing care delivery

• Ensure written policies and procedures and work process are available and up to date to guide the nursing care delivery

• Ensure competency evaluation and conducting in-house training to impart clinical knowledge to less experienced nursing staff

Others

• Organise and facilitate projects and/or research on current issues and trends in the healthcare sector (e.g. infection control)

• Support the Nurse Manager in nursing home management and deputizes in his/her absence

Job Requirements

• Degree or Advance Diploma or Diploma in Nursing

• State Registered Nurse and valid practicing licensed issued by the Singapore Nursing Board

• Valid certification in Basic Cardiac Life Support (BCLS)

• 5-6 years of clinical experience out of which 2-3 years must be in the management of chronic patients or 2-3 years as a Senior Staff Nurse

• Possess initiative, drive and self-motivation to persevere and make things happen

• Able to work effectively with diverse teams and all levels of employees to achieve positive outcomes

• High tolerance of stress and ambiguity

• People & Customer Centered

Other info

· Location: Toa Payoh

· Salary: $4000 to $5500

· Nursing home

· 5-day work, rotating morning/noon shift

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

Flipchip Manager

Overall Job Objectives

This role is to support global business processes across sales, factories and business unit organizations.

We are looking for a resourceful candidate with a strong analytical capability, and able to utilize various systems for data evaluation. This position is based at our Regional Singapore office.

Core Responsibilities

• Build up cost models to provide package cost estimates and manufacturing readiness inputs to business unit, engineering and factory
• Support critical meetings with internal cross functional teams on product / package costing
• Develop relationships with factory, sales and business units to ensure alignment with industry and customer trends
• Responsible for production pricing maintenance duties, including approving pricing issues in SAP
• Assist global sales take-or-pay coordination and reconciliation
• Adhoc analysis of various revenue related items

.

Job Specifications (Qualifications/Experience/Skills & Knowledge/Personal Qualities)

• BS degree in Engineering.
• Minimum 3 years of relevant experience in semiconductor industry.
• Direct experience and/or strong familiarity with semiconductor Substrate or FlipChip opportunities is a plus.
• Demonstrated understanding of manufacturing processes and raw materials.
• Advanced Excel usage and large data set manipulations.
• Strategic thinker with a proven ability to translate technical requirements/issues into the business context or vice versa.
• Able to work independently and to multi-task, excellent communication and presentation skills and working across functional groups as well as cross-culturally.

Interested applicants, please kindly email your update resume to [email protected]. We regret to inform that only shortlisted candidates will be notified.

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Brief description of the Restaurant

First opened in 2012, Baker & Cook is Singapore’s only true artisan bakery & foodstore. Our bakery products are hand-crafted and made with time honoured processes with honest ingredients. Baker & Cook is the creation & pride of celebrated Global Baker, Dean Brettschneider.

Job Descriptions

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Job Requirements

• Passionate about service and people
• At least GCE “N” level or its equivalent
• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Those with no experience are welcome to apply
• Good team player and self-motivated
• 6 days work week and able to work on weekends/public holiday

Benefits

• GP, dental, birthday vouchers, staff discount, employee meal

Working hours

• 6 days work week; outlet operation hours: 7am - 10pm

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Security cum Facility Assistant to be part of their Facilities team to support their business needs. They are located in the West - easily accessible.

Job Description of Security cum Facility Assistant:

• Support the Facilities Executive in matters pertaining to security, fire safety, housekeeping, and facility management.
• Enforce company policies, departmental standard operating procedures, and regulations related to fire safety and security to ensure strict compliance.
• Provide guidance, training, and mentoring to the security, housekeeping, and facilities team to help achieve the goals of the facilities department and collaborate effectively with other departments.
• Maintain the operational condition of all security and fire protection facilities and equipment at all times.

Requirements:

• Min O'level and above
• Minimum 2 years of relevant experience in warehouse/ distribution centre
• Certified in PLRD is a MUST

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Job Responsibilities:

1. Lead and guide a sales team, providing coaching and support to help them achieve individual and team targets.

2. Develop and execute sales strategies in line with the organization's goals, identifying new business opportunities, expanding market share, and increasing revenue.

3. Foster strong relationships with existing customers, identifying opportunities for upselling or cross-selling products/services.

4. Monitor and report on sales performance to senior management, analyzing data to inform decision-making and adapt the sales strategy as needed.

5. Collaborate with marketing and product development teams to ensure cohesion between sales efforts and overall business goals.

6. Conduct market research to stay informed about industry trends, competition, and customer behavior, using insights to shape sales strategies.

7. Cultivate and maintain a high-performance sales culture by setting clear goals, recognizing top performers, and addressing performance issues promptly.

8. Ensure adherence to all sales policies and procedures, including pricing, discounts, and contract terms.

9. Represent the organization at industry events, trade shows, and conferences, networking to promote the organization and generate new business.

10. Continuously enhance knowledge and skills in sales management, staying current with industry best practices, and sharing insights with the sales team to support their professional development.

Requirements:

• Min. 2 years of experience in sales
• Strong oral and written communication skills
• Foster a competitive yet collaborative team environment
• Results-oriented
• Proficient in Microsoft Office

Job Description

• To ensure smooth daily outlets operations among warehouse and outlet
• To oversee the sales and be able to identify fast or slow moving goods among the outlets, devise plan boost sales to meet with monthly target
• To be able to effective manage and control operating expenses
• To monitor and improve customer service quality of all outlets
• To be the role model of all the staff, motivate and boost employees' morale
• To recruit, retain, train staff to ensure manpower efficiency
• To prepare and/or approve manpower roster in order to ensure sufficient staffing
• To plan and /or execute the opening of a new outlet when required
• To prepare month-end sales / profits / stock reports and present to Director
• To maintain relationships with company's key stakeholders (i.e. Landlord, Suppliers, Customers, Employees)
• To negotiate on behalf of the company for its best interest
• Sales floor operation (day-to-day basis)

Requirement

• Minimum 6-8 years requirement in the RETAIL INDUSTRY
• Minimum qualification of Bachelors Degree or equivalent
• Proficiency in MS Office
• Proficiency in English and Chinese language

Responsibilities

• Oversee the day-to-day operations of the clinics.
• Coordinate and communicate between patients, employees and management team.
• Manage and approve company budgets, assign tasks and schedule of weekly work shifts.
• Implement policy changes, planning of employees’ development and training programmes, as well as involving in the recruitment process.
• Regularly evaluate, develop and implement new protocols to optimize patient care and to improve clinics’ operations, staff performance and productivity.
• Performing quarterly employee reviews and gathering feedback to help employees achieve both the organisation and their individual professional goals.
• Ensure that all policies and procedures function in accordance with state and federal laws.
• Supervise and manage clinics’ purchases, inventory, maintenance and repair of clinic equipment.
• Assist in any additional ad-hoc tasks assigned by the Company.

Requirements

• Preferably 5 years' experience in the healthcare industry preferred.
• Great analytical and decision-making skills to exercise decision making processes.
• Possess strong organisational, leadership skills and problem-solving skills.
• Good verbal, written and communication skills.
• Ability to effectively manage time and multitask.
• Comfortable with working in a high pressure and fast paced environment.
• Know how to prioritise tasks and work independently.
• Comfortable working with Microsoft Office and Google Suite.

Other information

• Working schedule: 5 day work week with 2 days off (off days will be split 1 weekday and 1 weekend)
• 3 rotating work shift: 830am-615pm/1140am-930pm/930am-715pm
• Willing to travel as clinics are based islandwide.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Product Manager - Payments/Digital Banking to join their team

The Job

Under Singapore’s Smart Financial Centre agenda, MAS is encouraging greater competition and innovation in the payments space which has led to meritocratic rise of real time payments, wallets and ecosystem players with customer experience becoming the prime competitive differentiator.

The incumbent will be part of the Payments product team and execute initiatives in following areas:

• There are several MAS led initiatives under payment transformation- such as cheque sunset, Electronic Deferred Payment, FAST 2.0 which require timely execution from requirements till implementation.
• International Payments: Commercialise Global Money with focus to increase FX revenue and execute group led enhancements for better customer proposition.
• Domestic Payments: Lead migration to digital payments, reduce paper.
• Fraud mitigation: MAS mandated items to be completed in addition to in-house tuning of fraud control rules.

Principal responsibilities:

• Identify business opportunities and gaps to exploit in order to achieve competitive edge in the retail banking payments and remittances business across both domestic and international payments.
• Manage current and future payments initiatives and projects.
• Work closely with local, regional, and global stakeholders to ensure successful deliveries.
• Own and coordinate regulatory reporting and collateral.
• Attend industry and regulator meetings when required.
• Assist in product governance related matters.

The Talent

• Minimally 6-10 years of industry experience in transaction banking area is preferred.
• Knowledge of payments, digital banking as Product manager is desirable while ability to independently execute a project with minimal supervision will be advantageous.
• Background in domestic (FAST, GIRO, PayNow) and international payments routing (SWIFT)
• Strong communicator and who thrives in a dynamic environment with strong stakeholder management skills.
• Must be comfortable working with data and number crunching.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Product Manager - Payments/Digital Banking
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

KEY RESPONSIBILITIES

• Manage overall solutions, new proposals and identify opportunities to improve or implement strategies to expand the Corporate IT services.
• Identify areas of concerns, issues and implement strategic solutions to further improve IT operations.
• Manage issues and risks associated with the projects, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
• Ensure accurate development and traceability of requirements during project lifecycle.
• Manage the end to end project delivery including procurement process.
• Manage the change enablement process throughout project duration.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Determine the project approach, staffing, responsibilities, and schedule.
• Engage and manage appropriate onshore and offshore vendor resources, including Service Licensing Agreements (SLAs) in meeting requirements and service level agreements.

KEY REQUIREMENTS

• Bachelor's degree in business or technology-related field (or equivalent).
• At least 5 years of working experience in implementing technology projects.
• At least 3 years of project management experience, preferably on Microsoft solutions.
• Possess a global perspective mindset to evolve with the organisation.
• Demonstrated ability to think and work systematically and logically.
• Good understanding of contract terms and interpretation.
• Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
• Experience in customer expectations management.
• Demonstrated experience employing project management methods, tools, techniques.
• Clear and concise oral and written communication.
• Results oriented / self-directed ability to drive change in unstructured environment.
• Good client interface and presentation skills.

• Overall, responsible for the Crewing and Vessel Operations.
• Supervise vessel in accordance with international regulations, local regulation/standard.
• Perform cost analysis, estimating expected costs for the vessel operation.
• Conduct risk assessment; provides recommendations for mitigations of risk.
• Handle questions, concerns, and complaints throughout the vessel management.

Requirements:

• Degree and above
• At least 5 years of handling dredging and coastal engineering projects and ship management experience.
• Strong in development of statements of qualifications and proposals.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Lead and manage the day-to-day operations of Volvo After-Sales Bus Workshop.
• Monitor warranty campaigns and service bus workshop team at various bus depots.
• Ensure all returned-to-depot buses are repaired safely with minimum downtime and good quality workmanship.
• Point-of-contact with Volvo technical team to reduce downtime for buses & troubleshooting work.
• Manage all campaigns to ensure completion on time.
• Daily compilation of field visit reports and systematic documentation & collection of warranty used parts from bus workshop & bus depots.
• Responsible for P&L reporting, annual budgeting, planning and KPI tracking
• Prepare returned-to-depot buses daily and monthly reports
• Increase sales revenue by new business growth & profitable service contracts with external fleets
• Prepare quotations and sales invoices for customers
• Drive workshop business operations, materials and overall costs reductions
• Lead improvement works of workshop or special projects assigned
• Perform 6S and housekeeping of bus workshop & depots
• Ensure bus workshop & depot staff discipline and safety compliance.
• Uphold the work culture that promotes good work attitude and teamwork, and conduct regular performance review with staff to ensure company's objectives are met.
• Meeting with both external and internal stakeholders on workshop matters.

Requirements

• Recognized degree in Mechanical Engineering or its equivalent with 5 years of relevant working experience
• Good leadership, high integrity and interpersonal communication skills
• Data-integrity with analytical and problem solving skills
• Warranty and campaign administration experience
• Process-driven with good business acumen
• Able to work in a dynamic, lean organization and delight customers with Volvo service quality
• Strong written and presentation skills
• Team player, results oriented and self-driven

LiT Strategy is a boutique strategy consulting firm which specialises in providing consulting services to SMEs to drive decision making. We provide SMEs with quality business advisory services to help them alleviate their pain points and seize business opportunities.

We are looking for an experienced individual to join our team as a Project Manager. This is a full-time position and is available in Singapore and within ASEAN.

Primary Roles & Responsibilities:

1. Lead engagement teams to develop business strategies and business plans for existing/new businesses
2. Liaise with clients (Up to C-Suite) to identify areas of improvements and providerecommendations for growth
3. Present results to the client's management team and implement recommendations incollaboration with the client's team members
4. Perform data analysis, formulate and test hypotheses, and develop financial models to quantify the feasibility of recommendations
5. Prepare proposals for prospective clients

The Ideal Candidate Should:

1. Have prior experience in Consulting (at least 3-5 years experience with leadership roles)
2. Graduated from Business, Finance, Accounting, Economics or other related majors
3. Have a strong interest in Management/Strategy Consulting
4. Possess good communication, analytical and problem-solving skills with strong skills in Microsoft PowerPoint and Microsoft Excel
5. Be proficient in spoken and written English. Proficiency in one or more of the ASEAN languages is an advantage but not compulsory
6. Prior experience in Consulting is favoured

Job Location: Singapore / ASEAN

Being a boutique, there is an expectation that the job scope will be over and above what is described, and we are all expected to be hands-on. Our Analysts can expect to have first-hand experience working with the founders and clients directly.

If you are interested to join our team, please email your resume, cover letter and university transcripts to [email protected]. Please indicate “Project Manager” in the email subject.

Due to the high volume of applicants, kindly note that only shortlisted candidates will be contacted.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs.The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.
• Good knowledge of different business functions
• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Strong working knowledge of operational procedures
• Meticulous attention to detail.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

1. Role Description:

As a Business Development Manager, you will be responsible for driving business growth, identifying new opportunities, and fostering strong relationships with clients. You will play a pivotal role in developing and implementing strategic initiatives to expand the company's market presence and achieve revenue targets.

2. Specific Responsibilities:

• Comprehensive knowledge of the road freight transport industry, including its structure, trends, and challenges.

• Understanding the competitive landscape, key players, and market dynamics in the transportation sector.

• Analyzing market trends, customer demands, and geographical considerations influencing road transport.

• Identifying niche markets, untapped regions, or specific industries with high transportation needs.

• Recognizing regulatory changes, technological advancements, and their impact on the industry.

• Establishing and nurturing relationships with existing and potential clients in freight transport.

• Conducting market research to understand client needs, preferences, and pain points in logistics.

• Developing tailored sales strategies to attract and retain clients, focusing on value-added services.

• Collaborating with the sales team to generate leads, pitch services, and negotiate contracts.

• Customizing solutions to meet specific client requirements, emphasizing reliability and efficiency.

• Providing excellent customer service, addressing inquiries, and ensuring client satisfaction.

• Identifying and pursuing new business opportunities for expanding the client base in road transport.

• Creating innovative approaches for penetrating new markets or industries that require transportation services.

• Formulating strategies for entering unexplored geographical areas or targeting specific demographics.

• Leveraging networking opportunities, industry events, and trade shows to generate leads and partnerships.

• Conducting targeted marketing campaigns or promotional activities to attract potential clients.

• Analyzing data to prioritize potential prospects and allocate resources effectively.

• Establishing strategic partnerships with key stakeholders, suppliers, and complementary service providers in the transportation industry.

• Collaborating with logistics partners, carriers, or warehouses to offer comprehensive solutions.

• Negotiating mutually beneficial agreements, joint ventures, or collaborations to expand service offerings.

• Building alliances with industry associations, regulatory bodies, or governmental organizations.

• Developing long-term relationships and alliances to enhance the company's market position.

• Evaluating and fostering partnerships that add value to the business and improve service capabilities.

• Identifying opportunities for service innovation or differentiation in the road transport sector.

• Developing innovative solutions or service packages that cater to evolving customer needs.

• Integrating technology and digitization to streamline processes, enhance efficiency, and improve customer experience.

• Conducting feasibility studies for new service offerings or technological integrations.

• Staying updated with industry trends, emerging technologies, and best practices for service enhancements.

• Collaborating with internal teams to implement new solutions and align them with client requirements.

• Developing growth strategies aligned with business objectives to expand market share in road transport.

• Evaluating potential mergers, acquisitions, or strategic alliances for business expansion.

• Identifying investment opportunities in infrastructure, fleet expansion, or technology upgrades.

• Planning and executing geographical expansion strategies based on market analysis.

• Creating a roadmap for sustainable growth and scalability while maximizing profitability.

• Continuously reviewing and adapting strategies based on market shifts and business performance indicators.

3. Competencies:
1. Industry Understanding and Market Analysis

2. Client Relationship Management and Sales Strategies

3. New Business Development and Market Penetration

4. Strategic Partnerships and Alliances

5. Innovative Solutions and Service Development

6. Market Expansion and Growth Strategies

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3800

· To attend meeting and handle feedbacks from client, and report to the management;

· Required overtime as and when required;

· Possess at least class 3 driving license;

· Required to work on Sunday;

· To arrange logistic for site operations;

· Managing the workflow of employees, creating team schedules and delegating tasks;

· Assessing the work performance of their employees and identifying areas that need improvement;

· Ensuring that business goals, deadlines and performance standards are met;

· Setting goals for workers and making sure they comply with the company’s plans;

· Communicates with customer on operations and service issues;

· Highlight to Operations Manager for any irregularity;

· Manage inventory accuracy via planned cycle count, monthly inventory reconciliation, inventory analysis and related reports;

· Supervises and monitors employees’ performance to ensure standard practices and proper care of using the equipment, materials and supplies;

· Provide training to staffs;

About ATLAS Bar Singapore:Nestled in the heart of Singapore, ATLAS is one of the World’s 50 Best Bars and a forerunner to the region’s cocktail culture. We are an opulent and elegant establishment that boasts an extensive collection of rare and exquisite spirits, wines and champagnes from around the world. Our venue offers a unique blend of classic European charm and contemporary luxury, providing an unparalleled experience for our guests over the past seven years.

About Job Position:Not wanting to rest on laurels, we have opportunities to expand our operations and are now searching for a dedicated Front of House Manager to join and lead our existing Floor team. Beyond the execution of world-class service, your job will require that you actively engage the team to provide exceptional day to day guest experiences while driving staff training, knowledge building and general team management. This special individual will work alongside our Head Bartender and report into the Assistant General Manager. Furthermore, the right applicant could be groomed for broader responsibilities in the short to mid-term future. Most importantly though, we require a candidate to grow and develop themselves and others in the world of gin and hospitality! Commitment to Growth is our key value and if you live for all things food and drink whilst working in a close team, ATLAS is the right place for you.

Do you thrive in a fast-paced environment?At ATLAS, we embrace the excitement and energy of a fast-paced environment with an existing, well trained Supervisory team. Experience the thrill of working in a dynamic atmosphere where you can continuously challenge yourself, expand as a professional and further develop a world class Front of House team in your own image with the guidance and oversight of strong core management.

Are there other benefits?Our commitment to growth extends to our Employees, and if you have a genuine passion for all things food and drink, ATLAS is the ideal place for you to thrive.Join our team and enjoy fantastic benefits, including:

Annual KPI bonus: As a member of our management team, a performance-based bonus will be awarded each year towards achievable goals. Your dedication and outstanding service will definitely be rewarded.
Medical and Dental Benefits: We care about your well-being. As part of our commitment to our Employees, we provide medical and dental benefits to ensure you stay healthy and happy.
Yearly Work Anniversary Incentives: We value our Employees and believe in recognizing their hard work. In addition to very competitive wages and KPI incentives, we offer an annual work anniversary incentive to celebrate your work anniversary with us.
If you are dedicated to excellence, and eager to contribute to a team that values your skills, then we want to hear from you! Whether you're an experienced manager or a younger professional wanting to start your journey in hospitality management, we welcome you to apply. We believe in fostering growth and are committed to developing your skills and knowledge within the World of hospitality.

Additionally, if you are seeking part-time service crew roles, we have opportunities available to accommodate your needs.

SCHOOL ICT TRAINER-CUM-AVA EXECUTIVE

08 contract: February 2024 to October 2024, subject to renewal

SINGAPOREANS / PRs ONLY

(Salary: $2,700 to $2,800)

LOCATION

· West & East– All areas

WORKING HOURS

· Mondays, Tuesdays &Thursdays: 7:30 a.m. to 5:00 p.m. with 1hr Lunch break. (when there is no other school event)

· Wednesdays: 9:00a.m to 6: 30p.m, inclusive of 3 with 1hr Lunch break. (Infocomm Club CCA training day)

· Fridays:7.30am to 4.30pm with 1hr lunch break (when there is no other school event)

JOB DESCRIPTION

To perform the duties of an ICT trainer:

· As a classroom co-teacher for ICT lessons,

· As a trainer of small groups students on skills relating to ICT.

· Take note that those labelled with “Required” are critical technical skills that the candidate must have:

· Required: Knowledge about iWorks apps, Google Workspace apps and Microsoft Office apps.

· Required: Photography, videography and media editing skills.

· To support the school-based ICT curriculum, as a classroom co-teacher or trainer, to help build up baseline ICT resources and video tutorials.

Infocomm Club CCA Duties

· To support Infocomm Club CCA by training the students on how to use AV equipment, media editing.

Audio-Visual (AV) Duties

· To follow the work arrangements made by ICT Manager or HOD/SH ICT, act as the AVA Executive for the school and provide AV technical support for teaching and learning purposes as well as school events, including but not limited to setup of projections, sound systems, and control room operations.

· To perform servicing for AV equipment, maintain usage and service records of such equipment, and assist in the maintenance of all AV equipment.

Event Support Duties

· To be the photographer and videographer to capture school events.

· To edit, archive, and update photo montages and videos for school.

· To setup AV equipment for school events.

JOB REQUIREMENTS

Qualifications:

· A National Trade Certificate Grade II or equivalence in a relevant discipline.

· Minimum 1 year of experience, preferably working in ICT training or school(s) and in AVA implementations.

· Good track record in AVA support and ICT skills training

Skills:

· Good relevant technical knowledge in AVA, including but not limited to setup of sound system, projectors, and others.

· Good relevant technical knowledge in videography, including but not limited to video filming, video editing and sound editing.

· Good relevant technical knowledge in photography, including but not limited to photo taking, photo editing and basic graphic design.

· Having a good proficiency in English

Experience:

· Some prior experience as an ICT trainer or instructor with knowledge of working with youth is an added advantage

Qualities:

· Upholding highly on integrity.

· Being a hardworking, cooperative team player who is willing to learn and accept different opinions

Interested applicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

[email protected]

For more details please call at 6333 0052

Mondays to Fridays
9.00am - 5.00pm
111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License no: 09C4937 / R11022931